外賓接待英語

1、hotel酒店 restaurant飯店飯館 , shop商店 ，藥店drug store9點(diǎn) 9 o,clock, 半小時(shí) half an hour ，一個(gè)半小時(shí) one and half an hour 今晚tonight 前天the day before yesterday ，后天the day after tomorrow.一會(huì)見 see you later；工作日weekday 周末 weekendA：客房服務(wù)，我能為您做些什么嗎？A: Room service, can I help you?A：你好，我想要辦理入住/離開。A: Hello, I would like to che

2、ck in/check out , please.B：您在我們這里預(yù)定客房了嗎？B: Do you have a reservation with us?A：是的，我在你們酒店預(yù)訂了今晚的房間。A: Yes, I booked a room here for tonight.B：請問您的尊姓大名？B: May I have your name, please?B：請讓我看一下您的護(hù)照好嗎？B: May I see your passport, please?A：可以，給你。A: Ok, here you are.B：請您填一下這份來客登記卡。B: Would you mind filling

3、in the registration formA：好的。A: All right.B：請您在上面簽上您的姓名，好嗎？B: Could you sign your name here, please?A：可以了嗎? Is that ok?-歡迎和問候語：1、Good morning(afternoon , evening) 早上（下午、晚上）好，先生（夫人）。2、How do you do?您好！（初次見面）Glad to meet you .Nice to meet you!很高興見到您。3、How are you doing ?您好嗎？I M Fine , What about you/A

4、nd you ?很好，謝謝。您好嗎？4、Welcome to . 歡迎到5、Wish you a most pleasant stay in our hotel .愿您在我們賓館過得愉快。6、I hope you will enjoy your stay with us.希望您在我們賓館過得愉快。（客人剛?cè)氲陼r(shí)）I hope you are enjoying your stay with us.希望您在我們賓館過得愉快。（客人在飯店逗留期間）I hope you have enjoyed your stay with us.希望您在我們賓館過得愉快。（客人離店時(shí)）7、Have a good t

5、ime!祝您過得愉快！電話用語：8、*hotel , front desk . Can I help you?*飯店，前廳。您找誰？9、Sorry , Ive dialed the wrong number .對不起，我撥錯(cuò)號了。10、May I speak to your general manager?能和你們總經(jīng)理說話嗎？Speaking.我就是。11、Sorry , he is not in at the moment .對不起，他現(xiàn)在不在。Would you like to leave a message ?您要留口信嗎？12、Pardon.對不起，請?jiān)僬f一遍，好嗎？I beg yo

6、ur pardon.對不起，請?jiān)僬f一遍，好嗎？祝賀語：13、Congratulations!祝賀您！14、Happy birthday!生日快樂！15、Happy new year!新年快樂！16、Merry Christmas!圣誕快樂！17、Have a nice holiday!假日快樂！18、Wish you every success!祝您成功！答謝和答應(yīng)語:19、Thank you (very much) .謝謝您（非常感謝）。20、Thank you for your advice (information , help)感謝您的忠告（信息、幫助）。21、Its very kin

7、d of you .謝謝，您真客氣。22、You are welcome .不用謝。23、Not at all.不用謝。Dont mention it .不用謝。24、Its my pleasure .非常高興為您服務(wù)。(With pleasure.)(My pleasure.)25、I am at your service .樂意為您效勞。26、Thank you for staying in our hotel.感謝您在我們酒店下榻。27、Im sorry .很抱歉。28、Excuse me .對不起。29、Im sorry ,Its my fault.很抱歉。那是我的過錯(cuò)。30、Sorr

8、y to have kept you waiting .對不起，讓您久等了。31、Sorry to interrupt you .對不起，打擾您了。32、Im sorry about this.對此表示抱歉。33、I apologize for this.我為此道歉。34、Thats all right.沒關(guān)系。35、Lets forget it.算了吧。征詢語：36、Can(May)I help you?我能幫您什么嗎？Yes, please.好的。37、What can I do for you .我能為您干點(diǎn)什么？38、Is there anything I can do for you

9、 ?有什么能為您效勞的嗎？39、Just a moment , please.請稍等一下。40、May I use your phone?我能借用您的電話嗎？Certainly.當(dāng)然可以。Yes, of course .當(dāng)然可以。指路用語:41、Go upstairs/downstairs.上樓/下樓。42、Its on the second (third) floor .在二（三）樓。43、Excuse me.對不起。Where is the washroom (restroom, elevator)?請問盥洗室（休息室、電梯）在哪兒？This way ,please.請這邊走Turn le

10、ft /right.往左轉(zhuǎn)/右轉(zhuǎn)。45、Its in the lobby near the main entrance.在大廳靠近大門。46、Its in the basement at the end of the corridor.在地下室走廊盡頭。提醒用語：47、Mind/(Watch)your step.請走好。48、Please be careful.請當(dāng)心。49、Please dont leave anything behind.請別遺忘您的東西。50、Dont worry.別擔(dān)心。51、Take it easy.放心好了。52、Please dont smoke here.請不要

11、在這邊抽煙。 告別語：53、Goodbye.再見。54、See you late.再見。55、Good night .晚安。56、See you tomorrow.明天見。57、Goodbye and thank you for coming.再見，謝謝您的光臨。58、Goodbye and hope to see you again.再見，希望再見到您。59、Have a nice trip!一路平安！60、Wish you a pleasant journey! Good luck!祝您旅途愉快！祝您好運(yùn)！前廳：1、Have you a reservation?您預(yù)定過了嗎？2、May I

12、 know your name and room number?您能告訴我您的名字與房間號嗎？3、Here is your room key.給您房間鑰匙。4、Please pay at the cashiers desk over there.請去那邊帳臺付款。5、Are these your baggage?這些是您的行李嗎？May I take them for you?我來幫您拿好嗎？客房部6、Housekeeping .May I come in?客房服務(wù)員，我可以進(jìn)來嗎？7、Leave your laundry in the laundry in the laundry bag b

13、ehind the bathroom door.請把要洗的東西放在浴室門后的洗衣袋中。8、I hope Im not disturbing you.我希望沒有打擾您。9、One moment ,madam. Ill bring them to you right away .等一會(huì)兒，夫人。我馬上送來。10、Ill send for an electrician( doctor , )我給您請電工（大夫）。餐飲部：11、Sit down , please .Here is the menu.請坐，給您菜單，先生。May I take your order ,sir?您要點(diǎn)菜嗎？12、What

14、would you like to have ,coffee or tea?您要喝咖啡還是茶？13、Would you like to have any wine with you dinner?您用餐時(shí)要喝點(diǎn)酒嗎？14、Service hours are:（餐廳）供應(yīng)時(shí)間是：7:00a.m.to 9:00a.m.for breakfast.早餐7點(diǎn)到9點(diǎn)。11:30a.m.to1: 30p.m.for lunch.午餐11點(diǎn)半到1點(diǎn)半。6:30p.m.to 8:30p.m.for dinner.晚餐6點(diǎn)半到8點(diǎn)半。15、Here is the bill. Please sign it.這是您

15、的帳單，請簽字。銷售用語：1、What kind of rooms(foods) would you like to have?您需要什么樣的房間（吃什么樣的菜）？2、Here is a brochure of our hotel and tariff.這是介紹我們飯店的小冊子和價(jià)目表。3、Well give you a 10%(ten percent ) discount.我們給您九折優(yōu)惠。4、Well offer tour guides complimentary breakfasts.我們給陪同提供免費(fèi)早餐。5、We accept your terms.我們接受您的條件。公關(guān)用語：6、M

16、ay I introduce myself?讓我介紹我自己。7、May I present you a litter souvenir?請接受我們的一點(diǎn)小紀(jì)念品。8、Lets drink to our friendship!為我們的友誼干杯！9、Let me propose a toast to the health of our guests!建議為在座客人的健康干杯！10、Cheers!干杯！(Bottoms!)征求意見用語：11、How do you like Chinese food?您喜歡中國菜嗎？12、What do you think of our service ?您對我們的服

17、務(wù)有什么意見？13、Thank you for your comments(compliment, suggestions).謝謝您給我們提的意見（贊揚(yáng)、建議）。14、Im afraid its against the hotels regulations.這是違反飯店規(guī)章制度的。15、In our hotel we dont accept tips.我們飯店是不收小費(fèi)的。Its our pleasure to serve our guests well.我們?yōu)槟転榭腿朔?wù)好而感到高興。Thank you all the same.然而，還是要謝謝您。16、Im afraid youll ha

18、ve to pay for thedamage.您必須賠償。17、Thank you for telling us about it.謝謝您告訴我們Ill look into the mater right away.我馬上去處理這件事情。18、Iassure you it wont happen again.我保證此類事情不會(huì)再發(fā)生。19、Please dont worry ,sir (madam)先生（夫人），請不必?fù)?dān)心。I; send someone up to your room right away.我馬上派人到你的房間去。20、I cant guarantee anything ,but Ill try my best.我不能保證，但我會(huì)盡力而為。21、What can I show you.您要買什么？22、How do you like this fashion (color ,size ,design )?您喜歡這種款式（顏色、尺寸、圖案）嗎？23、The