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1、Example: 0Telephone messageClaude L白煙 函舊的心 9.30flight 一due *icre U.30 new, not 12.30.1Staff must bout annuat leave six in advance by getting the relevant lorm signed by Human Resources.Test 1READING AND WRITING 1 hour 30 minutesPART ONEQuestions 1-5 Look at questions 1-5. In each question, which sen
2、tence is correct? For each question, mark one letter (A, B or C) on your Answer Sheet.When does Claudia lang expect to arrive?A9.30B11.30C12t30The correct answer is B, sq mrk your Answer Sheet like thi孱:3A Staff are allowed six weeks' holiday a year.B Staff must book holidays before the end of t
3、he year, C Staff must have their holiday requests approved.2Information for custom«rsAll goads transported by Fera Cdrriers are insured, but our policy excludes damage due to poor packaging.A Customers will not necessfinly qualify for compensatiar if goods are damaged.B Customers should arrange
4、 insurance against damage before sending goods.C Customers are able to claim a refund if packaging is damaged.MEMOlb:Wei YuFrom:Human ResourcesDat已18 NovemberSubject:TminingWe can't say whether your training application w ill be accepted until we can confirm that funds are available.A Wei Yu sho
5、uld re-apply for his training course at a later date.B There may not be enough money to pay for Wei Yu's course.C Human Resources cannot confirm wtiich training course Wei Yu should take.4Meeting1:山A The 11 am meeting is postponed because PeteFs train was cancelled.8Peter will arrive at the 11 a
6、m meeting late because his traits Is delayed.CThe 11 am meeting is rescheduled because P&Wr was late and missed his tramnThe safety team is carrying out checks in this area.Access without a permit is denied until further notice.A A permit is currently required for entry to this area.B Special ca
7、re should be taken when entering this area.CPermiss ion to 8 nter this area can be obtained from safety staff.PART TWOQuestions 6-10 Look at the advertisement below. It shows a list of workshops offered by a training company. For questions 6-10, decide which workshop (A-H) each person on the opposit
8、e page should attend. For each question, mark one letter (A-H) on your Answer Sheet. Do not use any letter more than once.Classifying consumersCommunications with customersFacrors in setting pricing levelsHow to encourage repeat businessMaking a cashflow fcrecastMeasuring consumer response to market
9、ingProducing financial statements of past performanceResearching potential marketsW O R K § H O PSA B C D E F GH6 Julia Strekalova wants to know how to calculate the amount she can charge customers for her marketing consultancy services.7 Roger Walker's company wants to give him responsibil
10、ity for his firm's annual profit-and-loss account and balance sheet.8 Paolo Longo needs to be able to assess the effect on sales following his company's recent product promotions.9 Zhon Mei Feng's company wants her to learn to divide the market into groups, which it can target with diffe
11、rent brands.10 Valerija Georgievska needs a course on working out how much money her firm can expect to have available each month.PART THREEQuestions 11-15 Look at the chart below. It shows a company's turnover, operating profit and market share over a period of ten months. Which month does each
12、 sentence (11-15) on the opposite page describe? For each sentence, mark one letter (A-H) on your Answer Sheet. Do not use any letter more than once.Tumowr, operating pront and marlcm ahara07771 JuTTKiverIM Operating pfotitMarket shareMorlh11 Although operating profit dropped and market share experi
13、enced a decline, there was an upturn in the level of turnover.12 Both turnover and market share showed an increase this month, while operating profit suffered a decline.13 Despite the fact that market share fell and there was a decline in turnover, operating profit was equal to that of the previous
14、month.14 While turnover experienced a downturn, both operating profit and market share showed signs of recovery.15 Although market share showed an improvement and turnover also increased, this had no effect on the month's operating profit.PART FOURQuestions 16-22 Read the job advertisement below
15、. Are sentences 16-22 on the opposite page 'Right' or 'Wrong'? If there is not enough information to answer 'Right' or 'Wrong', choose 'Doesn't say'. For each sentence (16-22), mark one letter (A, B or C) on your Answer Sheet.Vacancies for Store ManagersSc
16、ene Video has been quietly successful in recent years, and we now have 23 stores worldwide - including 15 in Canada - with a further ten on the way, We are now oflfering exciting management opportunities.As store manager, you'll have unusual independence - which will make most retail management
17、posts seem easy compared wth ours! You will be in charge of a store with over 40 staff, and you'll have a salary to match. Whether yoiTvc worked in retail management or in another field involving customer relationg, we want to hear from you. You ll be a strong leader* fuH of ideas and ambition,
18、and commerciany aware, preferably with knowledge of the retail industry m one of the countries where we have stores. If you are willing to relocate, you could be on track for fast promotion.To find out what part you can play in our continuing success, you are invited to an informal Introductory Even
19、ing at any of our stores (details below). Or visit our website for more information and to download an application form. Please post this, together with a handwritten letter explaining why you arc suited to the job.16 Scene Video is planning to open more stores.A RightB WrongC Doesn't say17 Scen
20、e Video believes its store managers have a harder job than other store managers.A RightB WrongC Doesn't say18 Scene Video's salaries are higher than for similar positions in other retail businesses.A RightB WrongC Doesn't say19 It is essential for applicants to have experience as store m
21、anagers.A RightB WrongC Doesn't say20 Most successful applicants will have to spend time working in different countries.A RightB WrongC Doesn't say21 The Introductory Evenings are targeted at successful candidates.A RightB WrongC Doesn't say22 Application forms should be completed online
22、.A RightB WrongC Doesn't sayPART FIVEQuestions 23-28 Read the article below about a successful business partnership. For each question (23-28) on the opposite page, choose the correct answer. Mark one letter (A, B or C) on your Answer Sheet.PARTNERS IN SUCCEWPhil Broo* andWilliams are friends wh
23、o set up,company in1S97 providing finance to companies making IT purchases. Their firn, Sysc3pr now turns over £120m a year.Tm an extrovert, so selling fits my character/ explains Phil Brook. fl started selling photocopiers, and it didn't take me long to achieve the agreed sales targets. Th
24、en* in 1994, I realised the IT industry was about to expfode. and I decided to try and self IT. I met a guy who waa setting up as a computer re-sellec and I worked for him for three years, expanding his company to a turnover of £3- £4mT We were among only a few people selling computer syst
25、ems on lease, so we were attractive to reps offering finance、Ttiere was this guy from CTL Bank called Sean Williams who rang us dozens of times, trying to sell me IT finance. I was afready getting finance from somebody elser but he kept on colling. That impressed m® - I thought 計(jì) he's any g
26、ood, maybe I'll recruit him/Sen Williams adds, When we finally met wa went out to lunch and became firm friends, 1 thought Phil was fun, and we had similar interests. The next day, w& did a deal together, and I provided him with all the Huaikc he needed. Then he r&aHsed, and I soon agree
27、d, that there was a big opportunity to do independently what I was already doing for the bank. So he left his job arid established Syscap. It took me a while to decide to join him, because I was among the top saFespeople nationally at my bank, and my future was planned, But I knew when I dlid that i
28、t was the right decision. I knew we had the same idas about work. When you work hardf you get there, whether you're goad or not. It's like golf. The more you practise, the luckier you get With us, the more times we picked up the phone, the more deals we made. The business soon took off enorm
29、ously. Tve always had big ambitions, but I didn't expect rt to become as big as this/Phil thinks that the next few years look promising. The competition in this trade is weak,' he says, "so I believe w© can turn this into a C1bn company. People in our industry find it amazing that
30、Seen and I still get on so well after ah this time, But I'm glad we do. IVs our partnership that mdkes the job fun/23 Phil stopped selling photocopiers because heA was unable to meet the sales targets.B recognised an opportunity in another field.C became aware of their limited market potential.2
31、4 Why did Phil agree to meet Sean?A He liked the way Sean did not give up trying.B He thought they would have a lot of common interests.C He needed someone to provide IT finance for his clients.25 Why did Sean not join Phil immediately at Syscap?A He had doubts about the profitability of the venture
32、.B He was unsure about giving up an established career.C He was afraid that working together would damage their friendship.26 In what way does Sean believe that business is like golf?.CA You cannot achieve your goals without taking risks.B To do well, you need a combination of ability and ambition.C
33、 If you do something enough times, you'll eventually be successful.27 Sean says he is surprised that B | |A he and Phil are still good friends.B their company has been so successful.C more people do not set up their own businesses.28 What makes Phil confident about their company's future gro
34、wth? CA the strength of the friendship they haveB being in a commercial field which is rapidly expandingC having few serious challengers for their position in the marketplace PART SIXQuestions 29-40 Read the introduction to a company report below. Choose the correct word to fill each gap from A, B o
35、r C on the opposite page, For each question (29-40), mark one letter (A, B or C) on your Answer Sheet.GLOBAL CHALLENGES. LOCAL ACTIONSEvery day around the world, I SO million people dhoose cur products. The, buy them (29)that they can feed their famifies and keeptheir homes clean* By making and seei
36、ng brands that (30)peoples everyday needs, we have (31) intoone af the world'slargest consumer goods businesses.We believe that the very business of '(32) business1 in aresponsible My (33) positive social effects. We not (34) create wealth, we also share it As (35)global company, we playour
37、part (35)addressing global social and environmentalconcerns such as health and fiygienet and water quality.However, we do not believe (37)is practical to respond to theseconcerns purely (38)an international level Nor do we believethat our company can make a difference (39)working in anumber of partn
38、erships. That is (40)we wo He together withlocal sgencie5 and governments.29A asB althoughC so30A join34 A even B just C only 35 A the B a C this 36 A on B for C in 37 A there B it C what 38B withC of39A untilB except C without40A whetherC wherePART SEVENQuestions 41-45 Read the email and memo below
39、. Complete the form on the opposite page. Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet.students. Our toura m the period ycu mentioned 與cfollows:DateCompanyAvailabilttyFeb 13thDewhurst Toolsfully bookedFeb 20thStark Com ponenu013gs availablyFeb 27,hStade
40、 Componentsfully bookedMarch 即GMF Metalsplaces availableMarch 叱Dewhurst Toolsplaces availabJePaul JohnsonH引 Esfcy Edutat汨nsf ToursMEMORANDUMThorpe CollegeTo:Jan PartridgeFrom:Leo NorrisDate:November 18出Subject: Factory viitJan - Could you book the earliest possible visit, please? WeVe got 15 on the
41、management course next term, and of course erther you or I will have to go too. Remernber that werve got a guest speaker on Feb 20叫 so that's out As fm on ho/iday soon, they'd better send information to you. The invoice should come to the Course Secretary before it goes to Accounts.HELMSLEY
42、EDUCATIONAL TOURSBooking IbrmOrganisation rqucsdng tourDam 3 tour:Total number of people;Full name of contact person:Invoice to be sent to:WRITINGPART ONEQuestion 46 Your department currently has a lot of work, and your secretary must take several weeks off work, starting tomorrow. Write an email to
43、 the Human Resources Manager in your company: explaining why your department is so busy saying why your secretary will be away from work asking for a temporary secretary.- Write 30-40 words on your Answer Sheet, 3 L* - 3 * -r.一一 :二一 "i - 'M.a.k.= ' -PART TWOQuestion 47Read part of a let
44、ter below from a company which runs training courses for staff.Ne are an estabtished company providing a wide range of lining services for all kinds of business. We have our own purpose-built cenirc where we hold courses, or training can be offered at the clients own premises if preferred. We offer
45、excellent value for money and a full 100% satisfaction guarantee.For further information, or to arrange ar appointment to 加為U55 your retirements peaoe contact Mise Jane Foster. Write an email to Miss Foster: expressing an interest in her company's services describing your company's training
46、needs explaining why your company's premises would be the most suitable place inviting her to a meeting next week. Write 60-80 words on your Answer Sheet. Do not include any postal addresses.Dear Miss Foster,:LISTENING Approximately 40 minutes (including 10 minutes' transfer time) PART ONEQu
47、estions 1-8 For questions 1-8, you will hear eight short recordings. For each question, mark one letter (A, B or C) for the correct answer,WTM1Who is Emily going to write to?Example:A the staff B the supplier C the clientsThe answer is A.4 Why is Jane unhappy about Michael's report?A He has left
48、 mistakes in it.B He has finished it very late.C He has circulated it too soon.5 What is the woman's current job with BGT?A Project ManagerB General Manager1 What is the quotation for 1,000 brochures with colour photos?2 When will the new Personnel Officer start work?3 Which pie chart is correct
49、?After you have listened once, replay each recording.£1,500A JulyB SeptemberC OctoberMarket share£2,500£1200W1MC Account Manager6 What does the speaker think the company should do?A increase online bookingsB cut ticket pricesC reduce spending on food7 What does the woman need to get?8
50、 Which graph shows the company figures?PART TWOQuestions 9-15Look at the notes below.Some information is missing. You will hear a man discussing an order from an office supply company.For each question (9-15), fill in the missing information in the numbered spaceusing a word, number or letters. Afte
51、r you have listened once, replay the recording.PART THREEQuestions 16-22 Look at the notes below. Some information is missing, You will hear a man giving a presentation about Arlington Park, a training centre for managers. For each question (16-22), fill in the missing information in the numbered sp
52、ace using one or two words, After you have listened once, replay the recording.ARLINGTON PARKg-出? 加rd Tk/rffiAy sr皆 M oil(16). *h a«+773$ pVgrkfMp,(V)(18 用手。altarswrfk (19) Q(rJf出“ itJudta 忤鋰,伸導(dǎo) stxlfiss evf a (20) 肝Park 種,:(21) To tst 酬ItPART FOURQuestions 23-30 You will hear an interview with
53、 John Winterman, the Managing Director of a sports-equipment manufacturing company called Turners. For each question (23-30), mark one letter (A, B or C) for the correct answer. After you have listened once, replay the recording.23 The managers at Turners wanted to buy the company because itA was in
54、 a good state financially.B made first-class products.C had a strong brand image.24 What particular problem did the previous owners leave behind at Turners?A an unsuitable production systemB too wide a range of productsC a poor style of management25 One problem with Turners' distribution process
55、 was theA unreliable transportation system.B product-numbering system.C old-fashioned computer system. spits%(22) atrsiip力M)C Orders were not complete.27 Turners now intends to concentrate on promoting its productsA at big competitions.B in schools.C with sports clubs.28 Which area of the company wa
56、s re-organised first?A manufacturingB marketingC finance29 The majority of Turners' manufacturing will soon be located inA Indonesia.B the Philippines.C Germany.30 What is the company's main aim in product development?A introducing new designsB giving goods international appealC improving ex
57、isting linesSPEAKING 12 minutesSAMPLE SPEAKING TASKSPART ONEIn this part, the interlocutor asks questions to each of the candidates in turn.You have to give information about yourself and express personal opinions. PART TWOIn this part of the test, you are asked to give a short talk on a business topic.You have to choose one of the topics from the two below a
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