凱越集團崗位評估表(共8頁)

1、精選優(yōu)質(zhì)文檔-傾情為你奉上在準備和完成績效拓展討論時請遵循以下步驟：Please follow these steps in preparing for and completing a Performance Development Discussion:1. 受評人為績效拓展討論準備:Appraisee prepares for the Performance Development Discussion* 確保表格上方的關鍵信息正確Ensures that the key information on the top of the form is correct* 復核上次績效拓展方案R

2、eviews the last Performance Development Plan* 對于每一個要求能力，標注要求能力與具體工作的相關重要性（低、中、高）For each competency, note whether the competency is of low, medium or high relevance in relation to their specific job* 對于每一個要求能力，在“受評人”一欄下標注自己是否展現(xiàn)有效行為For each competency, indicates with a checkmark under Appee whether h

3、e/she demonstrates effective behaviours * 在每一類要求能力下填寫“受評人”意見一欄For each competency category, fills in the Appraisee comments box 2. 受評人將表格交給評估人Appraisee passes form to Appraisor3. 評估人分析自己在過去一年中支持受評人績效拓展的表現(xiàn)Appraisor assesses his/her own performance in supporting the Appraisees performance development

4、during the past year 4. 評估人為績效拓展討論準備Appraisor prepares for the Performance Development Discussion:* 復核上次績效拓展方案Reviews the last Performance Development Plan* 復核被評估者所寫的所有信息Reviews all of the information written in by the Appraisee* 在“評估人”一欄標注自己關于被評估者是否展現(xiàn)有效行為的觀點Indicates with a checkmark under Appor wh

5、ether he / she believes the Appraisee demonstrates effective behaviours * 在每一類要求能力下填寫“評估人”意見一欄For each competency, fills in the Appraisor box * 拷貝表格（有受評人和評估人意見）以備討論過程中使用Makes a copy of the form (with both Appraisee and Appraisor comments) for use during the discussion 5. 受評人和評估人會見并討論績效拓展方案并一起討論/同意/完

6、成:Appraisee and Appraisor meet to discuss the Performance Development Plan and jointly discuss / agree / complete * 每人在每個要求能力類別下的意見The comments written by each person under each Competency Category * 受評人在日常工作中展現(xiàn)各項素能的有效指標的程度The extent to which the Appraisee demonstrates the effective behaviours assoc

7、iated with each competency on a daily basis * 對于每個要求能力類別的拓展方案（即：為每個類別同意兩個以上的SMART目標，包括達成每個目標的步驟和完成日期）The Development Plan for each Competency Category (i.e. agreeing up to two SMART Goals for each category, including Action Steps to achieve each goal and the targeted Completion Date) * 總結(jié)（受評人和評估人）Su

8、mmary Comments (Appraisee and Appraisor) * 下一個事業(yè)目標Next career move6. 評估人最后確認表格，獲取受評人的簽名并給其提供一分拷貝以做參考The Appraisor finalises the form, obtains Appraisees signature and provides the Appraisee with a copy of the form for his / her own record 7. 評估人將原始表格交給人力資源部作必要的處理The Appraisor passes the original for

9、m to Human Resources for further distribution and processing as appropriate謹記!Remember!* 回饋應基于具體的行為（情景/行為/影響）Feedback should be based on specific behaviours (Situation / Behaviour / Impact)* 回饋應基于日常表現(xiàn)而非孤立的事件Feedback should be based on day-to-day performance, not isolated incidents專心-專注-專業(yè)以客為尊/ 品質(zhì)Cus

10、tomer Focus / Quality以客為尊/ 品質(zhì) - 借由關注客人的利益和抱怨，致力于辨識和滿足他們的需求；提供及時、有效而個人化的服務；對他人不同的看法和態(tài)度展現(xiàn)同理心和理解；確保達到專業(yè)、高品質(zhì)的工作水準；有接受批評的雅量而不致于仇視或狡辯，能建設性地利用批評來改進。Customer Focus/Quality - Focuses on identifying and meeting customers needs by taking their interests and complaints seriously; delivers prompt, efficient and

11、personalised service; shows empathy and understanding for others views and attitudes; and ensures professional, high quality work standards are met; accepts criticism without hostility or defensiveness and uses it constructively to move forward.變革管理Managing Change行動導向 - 于工作中展現(xiàn)出熱情、沖勁和決心，并精力充沛地追求目標；隨時

12、表現(xiàn)出自信和樂觀；采取主動，為本身的工作負責，并隨時為他人的安全著想。 Action Oriented - Demonstrates enthusiasm, drive and determination to get ahead and pursues goals energetically; shows self-confidence and an optimistic outlook; acts on own initiative and takes responsibility for ones own work and for the safety of others.適應能力 -

13、意識到自己的強項和弱點；在不特定環(huán)境中，即使沒有或僅有有限指示及訊息，亦能安心工作；接納新的主意，支持更新的行動；根據(jù)不斷變化的狀況，來調(diào)整或改變自己的觀點和行為；能夠找出個人發(fā)展的需要并尋求改進的機會；能夠吸取新的訊息并學習新的技能；在壓力及緊張的工作情況下保持穩(wěn)定的表現(xiàn)。Adaptability - Shows awareness of ones own strengths and weaknesses; works comfortably in uncertain conditions with no or little direction and information; accept

14、s new ideas and supports change initiatives; adapts or changes ones own views or behaviours to changing circumstances; able to identify ones own developmental needs and seeks opportunities to improve; is able to absorb new information and learn new techniques; maintains stable performance under pres

15、sure and in stressful work situations.變革管理 - 應用各種活動及尋求新的挑戰(zhàn)來改善工作表現(xiàn)。展現(xiàn)樂觀的態(tài)度并迅速從錯誤中重整改進。Change Management - Generates activity and seeks new challenges to improve work performance; demonstrates an optimistic outlook and recovers quickly from failure. 制定決策 - 在壓力之下迅速果斷地做出正確的決定；基于足夠的訊息和分析來承擔計算到的風險；根據(jù)所有可獲取

16、的訊息來做出理智的判斷。Decision Making - Makes sound decisions quickly under pressure; takes calculated risks based on adequate information and analysis; makes rational judgements on the basis of all available information.策略導向 - 在眾多的方案中選擇最有把握的策略，并將這樣的信念傳達給他人；設定與組織抱負相一致的組織策略，并利用相關及多樣化的資源來達成目標；運用各種方式溝通協(xié)商。Strateg

17、ic Orientation - Selects the most promising tactic from a range of alternatives and conveys this vision to others; sets organisational strategy in line with organisational vision and uses multiple, relevant resources to achieve objectives; negotiates with a variety of approaches.人員管理Managing People溝

18、通 - 鼓勵組織內(nèi)全面的溝通；與他人分享訊息并清楚表述意見及訊息；設身處地地聆聽并將他人的感受和觀點納入考慮范圍；溝通對優(yōu)點及缺點的認識并承認錯誤；與組織的各個層面的人員保持良好的關系。Communications - Encourages communication throughout the organisation; shares information with others and clearly expresses opinions and information; listens to others sympathetically and takes feelings and

19、views into consideration; communicates awareness of strengths and weaknesses and admits to mistakes; and maintains relationships with people at all levels in the organisation.誠信 - 持續(xù)展現(xiàn)清晰的道德和價值觀；以身作則，為他人示范高標準的行為；保密并堅持與他人的協(xié)定；與不同文化背景的人互動良好；在工作與生活中保持平衡，使兩者之間沒有負面影響。Integrity - Acts consistently in accord

20、ance with clear ethics and values and models high standards of behaviour for others through ones own actions; maintains confidentiality and upholds agreements made with others; able to relate to people from different cultures; and maintains a balance between work and personal life so neither affects

21、 the other negatively.人際關系技巧與團隊合作 - 在不同環(huán)境中，辨識并應用最恰當?shù)娜穗H模式；與他人和睦相處，群策群力；迅速地與他人建立良好關系；盡全力幫助有困難的人，并支持他們度過低潮；對他人的觀點展現(xiàn)寬容和體諒；穩(wěn)定自身的情緒，不至使個人情緒影響工作。Interpersonal Skills and Teamwork - Identifies and uses the most appropriate interpersonal style to suit different circumstances; identifies well with others and

22、is able to work efficiently in a team; quickly builds rapport with others; helps people with individual limitations and supports them through difficult periods; and shows tolerance and consideration for others viewpoints; is able to keep own emotions in check and not allow personal feelings disrupt

23、work.人員管理(續(xù))Managing People (Continued) 管理他人的工作 - 工作時具有長遠的規(guī)劃與方向，設立清晰、適當、具體定義及高品質(zhì)的目標；鼓勵他人遵循法定和個人的義務；在計劃時考慮可能的遇到的改變和困難；給予團隊清楚的方向并使他們繼續(xù)在工作上發(fā)展；透過適當?shù)墓ぷ鞣峙?，積極支持員工自主和授權；目睹工作的進程直至完成；確保達成重要目標。Managing the Work of Others - Works with an orientation to the future; sets clear, appropriate, and well-defined, qual

24、ity objectives; encourages others to comply with legal and personal obligations; plans while taking into account change and possible difficulties; provides teams with clear direction and keeps them on task; actively supports autonomy and empowerment through appropriate delegation of work; sees proje

25、cts through to completion; ensures key objectives are met.激勵與影響力 - 鼓勵和諧、合作和溝通來創(chuàng)建團隊協(xié)作的氛圍；表達對他人福祉的關心；在員工團體中鼓勵一種積極的態(tài)度；合理說服他人使他們改變他們的觀點或方向以取得共識；尊重他人的貢獻。Motivating and Influencing Others - Creates a climate of teamwork by encouraging harmony, co-operation and communication; cares for others by monitoring

26、 their well-being; inspires a positive attitude to work among subordinates and persuades others so that they change their opinions or direction and gain agreement with others; respects the contribution of others.人員發(fā)展 - 透過本身的行動，鼓勵一種持續(xù)在個人及工作相關方面改進的文化；確保從成功中學習和從失敗中記取教訓；指導和訓練員工；傳授自身的專業(yè)技能；在定義與強調(diào)適當行為標準的同時

27、，借重他人的多樣化背景、技能和知識。People Development - Encourages a culture of continuous personal and work-related improvement through own actions and ensures learning from successes and failures; guides and coaches employee; passes on ones own expertise and draws on the diverse backgrounds, skills and knowledge o

28、f people while defining and reinforcing standards for appropriate behaviour.商業(yè)管理Managing The Business商業(yè)意識 - 表現(xiàn)對市場的意識并隨時更新對競爭對手的認識；知覺、掌握并回應新的商機；通曉利潤及損耗等財務相關事宜；尋求機會以最有效的方式來降低成本。Commercial Awareness - Shows awareness of markets and ensures up-to-date knowledge of competitors; demonstrates an awareness

29、of new business opportunities and seizes and acts upon them; is aware of financial issues such as profits and losses; identifies opportunities to reduce costs using the most cost-effective methods.組織理解 - 對組織的結(jié)構(gòu)及目標保持知覺；準確找出并有效表達論點；提出個人見解；建立業(yè)界內(nèi)部及外部的人際脈絡，并利用這一網(wǎng)絡來增強公司的利益。Organisation Savvy - Maintains a

30、wareness of organisational structure and goals; accurately identifies and effectively presents the key points of an argument; promotes ideas; establishes links with people within and outside the business and uses this network for the organisations advantage.問題解決 - 調(diào)解爭端并探查深入、相關的信息來協(xié)助決策；分析數(shù)據(jù)和所有信息來源以引導

31、相關結(jié)論；檢查事實來了解因果；提供新主意和種種解決方案來滿足當時情況的需求。Problem Solving - Reconciles conflict and probes for information for more in-depth, relevant information for decision-making; analyses numerical data and all other sources of information in order to draw relevant conclusions and check facts to perceive causes an

32、d effects; produces new ideas and a range of solutions to meet the demands of the situation.時間與工作管理 - 有效管理時間，守時；按時完成任務；有系統(tǒng)地計劃工作和相關的活動；尊重并遵守公司的政策；對組織有使命感；確保工作場所的安全；樂于接受并積極配合管理；展現(xiàn)對自身工作范圍內(nèi)的相關知識、操作能力和專業(yè)技術有透徹了解。Time and Task Management - Manages time effectively and shows punctuality; completes tasks on

33、time; structures work activities in a systematic way; respects and follows company policies; shows organisational commitment; ensures safety at the workplace. Shows receptiveness to being managed and co-operates willingly; demonstrates detailed job knowledge, manual ability and technical expertise i

34、n ones own area.評估日期Review Date:受評人姓名Appraisee Name:酒店/區(qū)域總部Hotel/Office:受評人職位Appraisee Position:在職日期Date in Position:加入集團日期Date Joined Company:評估人姓名Appraisor Name:評估人職位Appraisor Title:上次評估日期Date of Last Appraisal:領導素能Leadership CompetenciesCustomer Focus/Quality以客為尊/品質(zhì)相關重要性Relative Importance展現(xiàn)Demon

35、strates低L中M高H從不Does Not偶爾Rarely有時Sometimes經(jīng)常Often總是AlwaysAppee受評人Appor評估人Appee受評人Appor評估人Appee受評人Appor評估人Appee受評人Appor評估人Appee受評人Appor評估人以客為尊/質(zhì)量Customer Focus/Quality受評人意見Appraisee Comments: 評估人意見Appraisor Comments: Managing Change變革管理相關重要性Relative Importance展現(xiàn)Demonstrates低L中M高H從不Does Not偶爾Rarely有時S

36、ometimes經(jīng)常Often總是AlwaysAppee受評人Appor評估人Appee受評人Appor評估人Appee受評人Appor評估人Appee受評人Appor評估人Appee受評人Appor評估人行動導向Action Oriented適應能力Adaptability 變革管理Change Management制訂決策Decision Making策略導向Strategic Orientation受評人意見Appraisee Comments:評估人意見Appraisor Comments: Managing People人員管理相關重要性Relative Importance展現(xiàn)De

37、monstrates低L中M高H從不Does Not偶爾Rarely有時Sometimes經(jīng)常Often總是AlwaysAppee受評人Appor評估人Appee受評人Appor評估人Appee受評人Appor評估人Appee受評人Appor評估人Appee受評人Appor評估人溝通Communication誠信Integrity人際關系技巧與團隊合作Interpersonal Skills and Teamwork管理他人的工作Managing the Work of Others激勵與影響Motivating and Influencing Others人員發(fā)展People Development受評人意見Appraisee Comments:評估人意見Appraisor Comments:Managing the Business商業(yè)管理相關重要性Relative Importance展現(xiàn)Demonstrates低L中M高H從不Does Not偶爾Rarely有時Sometimes經(jīng)常Often總是AlwaysAppee受評人Appor評估人Appee受評人App