2020屆高考英語(yǔ)作文名師指路模板08投訴信Word版含解析

1、08投訴信寫(xiě)作模板Dear, I am （自我介紹）. I feel bad to trouble you but I am afraid that I have to make a complaint about.The reason for my dissatisfaction is （總體介紹） .In the first place,（抱怨的第一個(gè)方面）.In addition, （抱怨的第二個(gè)方面）.Under these circumstances, I find it（感覺(jué)）to （抱怨的方面給你帶來(lái)的后果） I appreciate it very much if you co

2、uld（提出建議和請(qǐng)求）,preferably （進(jìn)一步的要求），and I would like to have this matter settled by （設(shè)定解決事情最后期限）. Thank you for your consideration and I will be looking forward to your reply.1 .寫(xiě)作方法首段：注意客觀、禮貌a.自我介紹；b.引出投訴內(nèi)容；c.表明目的要求。 主體：展開(kāi)說(shuō)明投訴原因、具體理由或后果，注意內(nèi)容充實(shí)，符合交際習(xí)慣。a.詳細(xì)說(shuō)明情況，中肯地提出問(wèn)題；b.提出改進(jìn)建議，表明希望如何解決；c.拓展題目?jī)?nèi)容，尤其要強(qiáng)調(diào)問(wèn)題

3、不解決所帶來(lái)的后果。尾段：提出解決方案，不用展開(kāi)，注意中肯、禮貌原則。a.表達(dá)強(qiáng)烈愿望，希望上述問(wèn)題得到迅速、恰當(dāng)?shù)慕鉀Q；b.有時(shí)可就問(wèn)題的解決限定時(shí)間；c.對(duì)有關(guān)人員的努力表示感謝；d.希望盡快得到滿意答復(fù)。2 .寫(xiě)作流程圖提出抱怨并表示遺憾闡述問(wèn)題發(fā)生的經(jīng)過(guò)指出問(wèn)題引起的后果提出批評(píng)及處理的意見(jiàn)或敦促對(duì)方采取措施必備佳句第一部分：提出抱怨并表示遺憾套語(yǔ)：(1)很抱歉打擾您，但我必須鄭重提出投訴。I am sorry to trouble you but I am afraid that I have to make a serious complaint.(2)我很遺憾地告訴你投訴有關(guān)的事

4、由。I am sorry to tell you that there should be reasonsto complain about (3)我真的很討厭抱怨，但現(xiàn)在有一件事情確實(shí)令人煩心。I really hate to complain, but one thing is really disturbing now.第二部分：說(shuō)明投訴問(wèn)題、后果，并提出合理建議。1. In the first place, the food is too salty and the water isn't served in time. Inaddition, the music you br

5、oadcast is too noisy. Under these circumstances, I findit hard to sit here having dinner quietly.首先，食物太咸，水沒(méi)有及時(shí)端上來(lái)。而且，你們播放的音樂(lè)太吵了。在這樣的環(huán)境下，我 很難安靜的坐在這里吃飯。2. While I was on holiday in Hong Kong about a week ago, I bought a green shirt for300. HKdollars in your shop, but there seems to be something wrong

6、with it. When it's washed, it fades in colour. Now I can't wear it.大概一周前我在香港度假的時(shí)候，我在你們店里花300港元買了一件綠色襯衫，但是看上去似乎有一些狀況。當(dāng)被洗的時(shí)候，它會(huì)掉色?，F(xiàn)在，我不能穿了。3. It arrivedon time the day before yesterday.But when I checked it,I found a holein the middle. I was astonished because the hole was obvious and I didn&#

7、39;t think you should neglect this deficiency(缺陷)它是前天按時(shí)到的。但是當(dāng)我檢查時(shí)，我發(fā)現(xiàn)中間有個(gè)洞。我很震驚，因?yàn)檫@個(gè)洞和明顯， 我認(rèn)為你們不應(yīng)該忽略這個(gè)缺陷。4. I have dialed your service number for several times but it was always busy.我多次撥打你們的服務(wù)電話，但它總是占線。5. Now this problem keeps worrying me.現(xiàn)在這個(gè)問(wèn)題一直在困擾我。6. To improve the situation, you can take the

8、following measures.為了改善狀況，你們可以采取下面的措施。7. Can you change a new one for me as soon as possible?你們可以盡快給我換件新的嗎？8. I insist you change a new one for me or give me a refund(退款)我堅(jiān)持你們給我換件新的或者給我退款。9. How shall I send this scarf back to you?我怎么把這條圍巾寄還給你？第三部分：提出批評(píng)及處理的意見(jiàn)或敦促對(duì)方采取措施套語(yǔ)：(1)我認(rèn)為是你認(rèn)識(shí)到的時(shí)候了。I think it &#

9、39; s high time that you realized (2)我們深知你們并不經(jīng)常出錯(cuò)，但我們希望能確保這類差錯(cuò)不再發(fā)生。Weknow that you are not generally careless, but we should like your assurance that this will not happen again.(3)我必須正告貴方，除非對(duì)目前狀況采取措施，否則我將被迫訴諸法律。I must warn you that unless you do something about the situation, I will be forced to tak

10、e legal action.(4)坦率地說(shuō)，我不再準(zhǔn)備忍受這種狀況。Frankly, I am not prepared to put up with the situation any more.(5)如果您能盡快調(diào)查此事，我將不勝感激。期待您盡快回復(fù)。I would be very grateful if you could look into the matter as soon as possible.And I am looking forward to an early reply.（6）期待著你早日答復(fù)。I ' m looking forward to your ear

11、ly reply.典例周折典例假如你叫李華，最近在某個(gè)購(gòu)物網(wǎng)站上購(gòu)買了一件夾克，但到貨后發(fā)現(xiàn)了下列一些問(wèn)題, 請(qǐng)給該網(wǎng)站寫(xiě)一封投訴信，投訴信內(nèi)容如下表：訂購(gòu)情況實(shí)際情況顏色紫色紅色尺寸170E8A17592E其他問(wèn)題拉恰pipper）拉不上要點(diǎn)：1 .投訴內(nèi)容；2 .要求重新郵寄或退款；3 .詢問(wèn)應(yīng)由誰(shuí)承擔(dān)郵寄費(fèi)用。注意：1 .書(shū)信內(nèi)容包括以上要點(diǎn)；2 .詞數(shù)100左右（書(shū)信格式已給出，不計(jì)入總詞數(shù)）；3 .可適當(dāng)增加細(xì)節(jié)，以使行文連貫。Dear Sir or Madam,I' m writing to complain about the jacket which I bought

12、from your website. This morning I received the jacket on time, butI am looking forward to your early reply.Yours sincerely,Li Hua【寫(xiě)作指導(dǎo)】這是一封投訴信。作文的過(guò)渡詞(but)已經(jīng)給出，可直接寫(xiě)要投訴的內(nèi)容，但是需要注意的是， 投訴的內(nèi)容是用表格給出的，寫(xiě)作時(shí)不要漏掉要點(diǎn)。表達(dá)個(gè)人要求時(shí)要另起一段，使文章顯 得條理清晰，層次分明。寫(xiě)作時(shí)的時(shí)態(tài)應(yīng)視具體情況而定。1范文】Dear Sir or Mad皿Fm wiitiiig to complain about the

13、 jacket which 1 bought 也om your website. This moming 1 reoeived the jacket on time, butl regret to say that there 's something wrong with it.F irstly,m pretty sure I you to send me a purple one. The mament Ihe mail box auived, I couldn*t wait to open it only to find 且 icd oej& To mke things

14、wotse； I need a size 170-88A while you sent me a size 175-92B, which if loo large for me. Were I in it 1 would be a down And it is of such bad quHity (he dipper doesn't work at all!My conoeni is whether you will letum me the money or have the jacket replaced and I wonder who will pay the postage

15、.I am looking forward to your early reply .Yours sincerely, UHua必背范文Writting1假如彳是Jim,現(xiàn)在在英國(guó)留學(xué)，你校的校車服務(wù)令學(xué)生很不滿意，請(qǐng)你以一名學(xué)生的身 份用英語(yǔ)給學(xué)校負(fù)責(zé)人寫(xiě)一封投訴信。投訴內(nèi)容如下：1 .校車不到站停車；2 .不按時(shí)發(fā)車。注意：1 .說(shuō)理充分，客觀禮貌;2 .詞數(shù)100左右?！痉段腄ear Sir/Madam,I ' m writing to in form you of the complaints students have been making about the school

16、 buses.The drivers of some of the buses often do not stop directly at the bus stops, but twenty orthirty meters before or after them. We then have to run all that way to catch the buses, whichis both tiring and stressful. What' s more, the buses don' t arrive on time. I often hear students c

17、omplaining angrily about this when they ' re late for school.I ' m sure you must be concerned about this, and I hope you ' ll give solutions to those problems,since you want the students to have a good impression of our school.Yours sincerely,JimWriting 2假設(shè)你是李華，于 2015年3月3日搭乘國(guó)外某航空公司航班 (fl

18、ight number BA793) 回國(guó)，旅途的糟糕經(jīng)歷令你很不愉快，現(xiàn)請(qǐng)用英文給該航空公司寫(xiě)一封投訴信。信件要點(diǎn)包括：1. 陳述寫(xiě)信原因；2 投訴內(nèi)容：(1)航班延誤了 7小時(shí)；(2)登機(jī)后的不愉快經(jīng)歷；(3)托運(yùn)的行李箱被損壞。3 提出你的要求。參考詞7匚： 托運(yùn)行李： check-in Luggage注意：1 .詞數(shù)100左右。2 .可以適當(dāng)增加細(xì)節(jié)，以使行文連貫。Dear Sir or Madam:Sincerely,Li Hua【范文】Dear Sir or Madam:My nameis Li Hua. I'm writing this letter to tell yo

19、u my terrible flight experience on BA793 0n April 3rd.2012.The first trouble started when the flight was listed as "Delayed". For what seemed an eternity we were stuck at the airport and no one came to offer us any explanation. Seven hours later, when all the passengers finally got on boar

20、d the plane, we were told that we had to keep on waiting for another hour due to the bad weather! If we had been informed earlier, we would have chosen to stay in the waiting room, What was worse, upon my arrival, I found my check-in suitcase which was newly bought out of shape, and its handle was b

21、roken!I'm looking forward to an explanation about this unpleasant experience and Istrongly suggest that your company do something to provide quality service to thefliers.Sincerely,Li HuaWriting 3假設(shè)彳是 Andrew,于2017年10月7日在購(gòu)書(shū)網(wǎng)站 上購(gòu)買了 The Callof The Wild 一書(shū)。今天收到后發(fā)現(xiàn)：1 .書(shū)籍有缺頁(yè)，封面破損；2 .遞送超時(shí)一周。請(qǐng)就此事給 寫(xiě)一封投訴信

22、，并提出你對(duì)該網(wǎng)站改進(jìn)服務(wù)的建議?！痉段摹縏o whom it may concern,My name is Andrew. I feel bad to trouble you but I have to make a complaint about the unpleasant online shopping experience on the lovereading. Com, which used to be my most reliable e-bookstore.On 7th April, 2017, I bought the novel THE CALL OF THE WILD o

23、n the website.Unexpectedly, it was one week later when the book was delivered. What' s more, whenI opened the parcel, I found several pages of the book missing. You can probably imagine how disappointed I was at that moment.I do hope that there will be a replacement as soon as possible and I can

24、 receive it on time. Above all, good service leads to booming business. I believe you will take my case seriously and I am looking forward to your reply.Yours,AndrewWriting 4假設(shè)你是李濤。上個(gè)月在美國(guó)紐約旅游觀光時(shí)，你購(gòu)買了當(dāng)?shù)毓旧a(chǎn)的數(shù)碼相機(jī)?，F(xiàn) 因質(zhì)量問(wèn)題，要求更換或退貨，請(qǐng)根據(jù)下列要點(diǎn)，給該公司經(jīng)理寫(xiě)封投訴信?！締?wèn)題】拍攝的照片在電腦上顯示不清楚；到定點(diǎn)維修站檢查，無(wú)法修理；經(jīng)專家鑒定 屬于質(zhì)量問(wèn)題。【要求】希望公

25、司盡快給予答復(fù)：或調(diào)換產(chǎn)品，或負(fù)責(zé)退款。Dear manager,I ' m writing to you for the camera I bought last month while I was travellingin your country.Thank you for your consideration.Sincerely yoursLi Tao【范文】Dear nLamger,I'm wiihng to you for theeia I bouglit last montL while I was travelling in yonr Goimtcy. When

26、 I came back from New York, I found the pictmes 1 had iaken in Ameiica oouldn be shown dearly on the oompu儂 screem. I wmiled to have it repaired in the fixed repaifing place, but they couldn't to do that. Atkst I had to ask some ezperts in thif field fbf help, and Ihey said it waf a pioblan of q

27、uality. Worse flilt they said tht it couldn'1 be repaired in any shop. Thereforei, I reqiiiied that your company should 6dLznge a good one for me immedialely Or please retum the money to me Pteafe tell me your anfwei to my requeft, so that I can decide wfaetlifii to buy ajiothfii one.Thailk you for your oonsidemtioiLSincerely yomsLiCoWriting 5假設(shè)你叫李華，昨天你收到了兩周前在某網(wǎng)站訂購(gòu)的一款i