Unit_4_Making_a_Telephone_Call

1、UNIT 4UNIT 4Making a Telephone CallI .Words about phonesv市內(nèi)電話市內(nèi)電話：local callsv國(guó)內(nèi)長(zhǎng)途電話國(guó)內(nèi)長(zhǎng)途電話 inland long-distance callsv國(guó)際長(zhǎng)途電話國(guó)際長(zhǎng)途電話 international callsv手機(jī)：手機(jī)：mobile phone, cell phonev電話壞了電話壞了 The phone is out of order.v無(wú)繩電話：無(wú)繩電話：wireless telephonev電話分機(jī)：電話分機(jī)：extensionv電視電話電視電話 video phonev打不通：打不通： can

2、not get throughv占線：占線：the line is busy.v您所撥打的用戶現(xiàn)在正忙，請(qǐng)稍后再撥您所撥打的用戶現(xiàn)在正忙，請(qǐng)稍后再撥 The subscriber you dialed is busy now, please dial later.v對(duì)不起，您所撥打的用戶已關(guān)機(jī)。對(duì)不起，您所撥打的用戶已關(guān)機(jī)。 Sorry, The subscriber you dialed is power off.I. Words about phonesOperatorTelephone MessageSecretaryCell PhoneAppointment BookI. Words

3、about phonesII. Telephones 電話用語(yǔ)電話用語(yǔ)v打電話打電話 (Make a call)v接電話接電話 (Answer the phone)v打錯(cuò)電話打錯(cuò)電話 (Dial a wrong number)v掛電話掛電話 (Hand up a call)III. Useful sentencesn 接通電話后的問(wèn)候接通電話后的問(wèn)候n Hello 你好，相當(dāng)于漢語(yǔ)中的你好，相當(dāng)于漢語(yǔ)中的“喂喂”n 自我介紹自我介紹n This is Lili speaking. 我是李麗我是李麗n This is Lili from Great Wall Motor Company.n 在么

4、？在么？n Is there (in)? 最常用最常用) Is around? (次常用次常用) Hello, May I speak to please? Hello, Can I talk to please? 找人找人n Can I speak to/with Lili? 我想找李麗我想找李麗n 詢問(wèn)對(duì)方詢問(wèn)對(duì)方n Who is that speaking?n Who is calling?n 不在不在n She is not in (out). 她不在她不在n She is on a business trip. 她正在出差她正在出差n Can I take a message? 可以

5、留言嗎可以留言嗎稍等稍等u Could you hold on, please? 能稍等一會(huì)嗎？能稍等一會(huì)嗎？u Will you hold the line, please?u Wait a moment, please. 請(qǐng)稍等請(qǐng)稍等u He is on another line now 他在接另一個(gè)電話他在接另一個(gè)電話u讓你久等了讓你久等了uIm sorry to keep you waiting. 急事急事u Its urgent. u Could I have her mobile phone number?u Im sorry to call you so late/early.u

6、 I need to get in contact with him right now. 聽(tīng)不清聽(tīng)不清/ /懂懂u Could you slow down, please?慢一點(diǎn)慢一點(diǎn)u I beg your pardon?/ Pardon? 再說(shuō)一遍再說(shuō)一遍u Would you say that again?u I dont hear you very well. 打錯(cuò)電話打錯(cuò)電話n Theres no one named Anna here 這兒沒(méi)有叫安娜的這兒沒(méi)有叫安娜的 n Are you sure you have the right name？ 你肯定沒(méi)弄錯(cuò)姓名嗎？你肯定沒(méi)弄錯(cuò)

7、姓名嗎？ n You must have the wrong number 你一定是弄錯(cuò)號(hào)碼了你一定是弄錯(cuò)號(hào)碼了 n Im sorry，theres nobody by this name 對(duì)不起，沒(méi)有這個(gè)人對(duì)不起，沒(méi)有這個(gè)人 接電話（接電話（Answer the phone)v正是本人接通正是本人接通:Thats me. Its me. This is (你的名字你的名字) Speaking. vYou are speaking to him (her) .vThis is he/she. You are talking to him. 實(shí)戰(zhàn)實(shí)戰(zhàn)VI.Conversation 1v你好，我想

8、找蘇珊。你好，我想找蘇珊。v不好意思，她現(xiàn)在不在，不好意思，她現(xiàn)在不在，可以留言嗎？可以留言嗎？v不用了，我過(guò)會(huì)再打過(guò)來(lái)，不用了，我過(guò)會(huì)再打過(guò)來(lái)，謝謝。謝謝。v不客氣。不客氣。答案答案 Conversation 1vHello, Id like to speak to Susan.vIm sorry, shes not in at the moment. Can I take a message?vNo , Ill call back later. Thank you.vYoure welcome.實(shí)戰(zhàn)實(shí)戰(zhàn)Conversation 2v你好，請(qǐng)找李麗你好，請(qǐng)找李麗? ?v請(qǐng)問(wèn)你是哪位請(qǐng)問(wèn)你是哪

9、位? ?v我是李雷。我是李雷。v請(qǐng)稍等。請(qǐng)稍等。v李麗，有你的電話。李麗，有你的電話。v好的，謝謝。你好，這是李麗。好的，謝謝。你好，這是李麗。答案答案 Conversation 2vCan I speak to Lili?vWhos calling, please?vThis is Lilei.vHold on a second, please.vLili，you are wanted on the phonevOk, thank you. Hello, Lili speaking.自編對(duì)話：自編對(duì)話：Making a telephone Conversation李麗給李麗給SmithSmi

10、th先生打電話，先生打電話，電話接聽(tīng)者去看他在不在，電話接聽(tīng)者去看他在不在，過(guò)會(huì)，過(guò)會(huì)，SmithSmith來(lái)接電話，來(lái)接電話，李麗問(wèn)是否把合同李麗問(wèn)是否把合同(contract)(contract)發(fā)過(guò)來(lái)，發(fā)過(guò)來(lái)，SmithSmith說(shuō)已發(fā)并打過(guò)電話但沒(méi)人接聽(tīng)，說(shuō)已發(fā)并打過(guò)電話但沒(méi)人接聽(tīng)，李麗查郵箱看到郵件。李麗查郵箱看到郵件。Making a telephone Conversation lFord: hello!lLili: Hello, this is Lili from Great Wall Motor Company in China. Can I speak to Mr. Smi

11、th?lFord: Hold on please, Ill see if hes here.lLili: ok.lSmith: Hello, this is John speaking.lLili: Mr. Smith, this is Lili, I wonder whether you have sent us the contract.Making a telephone ConversationlSmith: I sent it just now, and I called you an hour ago, but nobody answered. lLili: oh, let me

12、see, Ive received it, thank you! lSmith: Youre welcome.lLili: Nice talking to you, bye.lSmith: Bye-bye。Thank you!1. Miss Wang _ between her manager and a visitor.3. They _ a shoe exhibition next week.3. I _ seeing you on the 17th next month.4. Would you like to_?5.Miss White, you _. Mr. Wangs number

13、 is ringing.Key Sentences are holdingis making an appointmentam looking forward toleave a messageare throughvWhen you _to an office, a bank or any other institution, it is useful to know the _of the person you are calling. The operator will know this, but it might _if you mention it first.vBefore yo

14、u_, you should always have the _information with you. In this way, you can make a _telephone call. You need _-dates, time of _and so on. This can help you to make an _telephone call. Proper preparation may even _you _making a second telephone call. you should use a telephone note pad in order to _th

15、e information from callers.make a telephone callextension numbersave any delaydialnecessarycorrect and usefula list of pointsarrivalefficientpreventfromtake down1. b. I didnt have lunch _ I would feel hungry and eat more at the dinner.c. Leave the keys out _ I remember to take them with me.2. b. _ t

16、o English news and _ to native speakers will improve your English efficiently.c. _ good English and _ a good knowledge of the computer will ensure your success.3. b. _ for children to learn if they are taught while playing.c. _ for students to learn a foreign language if they study abroad.Key Senten

17、ces so thatso thatListeningtalkingSpeakinghavingIt is easierIt is easierWatch the video and then fill in the blanks.O: Holiday Inn. Good morning. May I help you?G: Good morning, Id like to talk to Mr. Johnson, please. His room number is _.O : Will you_ a moment, please? Ill check for you.G: Ok.O: (p

18、ushing the button). Oh, Im sorry. _ Mr. Johnson is not in his room now. Would you like to _?G: Yes, please. Tell him that Scott Smith _, and would like to speak about the _ we are going to _ tomorrow. Ask him to call me at_.O : Ok. May I _, please? (checking) So you want Mr. Johnson to _ at 133-546-

19、782, about the new contract youre going to sign _and your name is Scott Smith. _? G: Yes, thats correct. Thank you.O: You are welcome. 402wait forIm afraidleave him a messagecalledcontractO: OperatorG: Guestsign133-546-782check the messagecall youtomorrowIs that rightWritingTelephone MessageTo: From

20、: .Phone Number: Date: - Time: - Will Call Back Want You To Call Call As Soon As Possible Left MessageMessage: _Taken by:_1. b. The doctor _ but it _ any problem _ you tell him first.c. The students _, but it _ any trouble if you _.2. b. _ you speak, _have some useful data in mind.c. _ you leave the

21、 job, _a better one ready for you.Key Sentences might avoidwill notice thisifwill understand thismight savemention it firstBeforeyou should alwaysBeforeyou should always have電話留言條電話留言條(Telephone Message)Writing 在辦公室日常工作中在辦公室日常工作中，常常會(huì)碰到這種情況：客戶來(lái)電要求，常常會(huì)碰到這種情況：客戶來(lái)電要求與你的老板或是同事通話，但他們卻恰好不在或是因?yàn)樘Χ鵁o(wú)與你的老板或是同事

22、通話，但他們卻恰好不在或是因?yàn)樘Χ鵁o(wú)法接聽(tīng)。一旦發(fā)生這種情況，解決問(wèn)題的辦法之一就是寫(xiě)一張電法接聽(tīng)。一旦發(fā)生這種情況，解決問(wèn)題的辦法之一就是寫(xiě)一張電話留言條。話留言條。 雖然電話留言條格式會(huì)因?yàn)楦鞴镜牟煌蠛蛯?xiě)留言條者雖然電話留言條格式會(huì)因?yàn)楦鞴镜牟煌蠛蛯?xiě)留言條者的喜好在細(xì)節(jié)上有些許差異，但總的來(lái)說(shuō)，都會(huì)包括：的喜好在細(xì)節(jié)上有些許差異，但總的來(lái)說(shuō)，都會(huì)包括：u 受話人姓名受話人姓名(To)u 來(lái)電者姓名來(lái)電者姓名(From)u 來(lái)電者電話來(lái)電者電話(Phone number)u 來(lái)電日期來(lái)電日期(Date)u 來(lái)電時(shí)間來(lái)電時(shí)間(Time)u 留言留言(Message)電話留言條電話留言條(Telephone Message)Writing 電話電話留言條還有影印件和手寫(xiě)件之分。如果是留言條還有影印件和手寫(xiě)件之分。如果是影印件的話，往往還會(huì)提供一些選項(xiàng)，諸如：影印件的話，往往還會(huì)提供一些選項(xiàng)，諸如：u 會(huì)再來(lái)電會(huì)再來(lái)電(Will call back)u 受話人回電受話人回電(Want you