酒店英語情景對話

1、日常用語(句子）： 酒店常用英語 Restaurant  酒店里面的稱為餐廳，酒店外的可以叫飯館或者餐館都可以 B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大號床 Queensize 大號床 Twin beds 雙床房 Single bed 單床房 Double room 雙人間 Singl

2、e room 單人間 Suite 套房 Studio suite 公寓套房 Adjoining room 相鄰房 Connecting room 連通房 Executive Floor 行政樓層 Bellboy 行李員 Concierge 禮賓 Receptionist 前臺接待 Reception/Front desk 前臺  

3、;Coach 旅游大巴 Reservation 預訂（不是預定） Doorman 門房 門童 Housekeeping staff 客房清潔人員 Room service 客房服務，有時特指客房送餐服務 Ground 花園 Tip 小費 Service charge 服務費 Turn down 開夜床服務(指的是傍晚的時候再次整理房間，使客人晚上睡的舒服） Execu

4、tive room 商務房 Shuttle bus 班車 Do Not Disturb Sign /DND sign請勿打擾牌 Please Make Up sign /PMU sign  請收拾房間牌 check-out 退房  check-in 登記入住 lobby 大堂 Owner response: 

5、業(yè)主回復基本信息23May I have your name， please？請問您貴姓？10Which dates would you like to book？ When will you check in and check out?請問您需要訂哪一天?什么時候入住及退房？59What time do you expect to arrive， Sir？請問大概什么時候到酒店,先生？46What time will the guest be arriving？客人大概什么到達酒店?11How long will you stay in our hotel?請問您打算逗留多長時間？36Co

6、uld you hold the line, please？ Ill check our room availabilities for those days。麻煩請您稍等,我們查詢那段時間的房態(tài)。37Just a minute， please I'll check our booking situation.麻煩請您稍等,我需要查詢我們的房態(tài).73Just a moment， please. Ill check the availability for you.麻煩請您稍等，我查詢能否可以提供給您。41Could you hold on for a moment please? Il

7、l check our reservation record。麻煩請您稍等，讓我查詢我們的預訂紀錄。72How many people are there in your party？與您同行有多少人？50Ill arrive one day early. Is that OK?我那天早點到,可以嗎？56Well send a confirmation to you soon.我們稍后傳確認書給您。57Should you have any questions， please do not hesitate to contact us。如有任何疑問請隨時與我們聯(lián)系。58Please feel

8、free to contact us if we can be of further assistance.如需進一步了解，請隨時與我們聯(lián)系。其他服務類42Does it include breakfast？包括早餐嗎？43The tax and breakfast are also included.稅及早餐也包括在內(nèi)。12Does your hotel have pickup service？請問貴酒店有接車服務嗎？13Yes, please contact the concierge for details。有的，詳細內(nèi)容請聯(lián)系禮賓臺.16What is your hotels webs

9、ite and email address？請問貴酒店的網(wǎng)址及郵址？17Our hotel's website is xxxx and our email address is xxxx。 To reserve a room or give feedback to us.我們酒店的網(wǎng)址是xxx而我們的郵址是xxx預訂房間或有任何建議可與我們聯(lián)系。4How about your hotel's location?請問貴酒店位于哪里？5Well， our hotel located in Yantian distric, Shen Zhen City。 The OCT hotel

10、is about 40 minutes from Shenzhen railway station, 85 minutes from BaiYun airport.我們酒店位于深圳市鹽田區(qū)。本酒店離深圳火車站40分鐘車程，到深圳機場85分鐘.6Whats the level of your hotel？請問貴酒店是幾星級的?7Our hotel is a five-star hotel.本酒店是五星級的酒店。8How about your hotels facilities?請問貴酒店有什么設施？9We have four kinds of restaurant, lobby bar, con

11、ference room， health center， shop prince and （KTV equipment)。本酒店有四種類型餐館，大堂吧,會議室,健身會所 ,商場及（KTV設施）。44We have a special family package plan我們現(xiàn)在開始新推出一個優(yōu)惠套餐。45We'll have to charge you RMB300 extra for an additional bed， the baby set is for free.如需加床，我們將會收取人民幣300元,嬰兒床是免費的房型資訊類1May I have the room type

12、， please? /What kind of room would you like to reserve？請問需要預訂哪一類型的房間？2：What kind of room do you have?請問貴酒店有什么房間類型？3We have standard， superior, deluxe, executive rooms。 There are also some suite as well。 Furthermore， we have a floor of non-smoking rooms， and we also have some connecting rooms(Interla

13、ken hotel).我們酒店有標準房，高級房，豪華房，行政房。除此之外還有一些套房。而且我們酒店還設有不吸煙樓層及連通房。14Can I get harbor view in your hotel？我可以看到海景嗎?15I am sorry， you cant。 But you can have a nice view of a large pool/lake surrounded by beautiful landscaping。很抱歉，不可以。但您可以看到周圍美麗的泳池/湖景.64Perhaps you have a cheaper room？或許您們還有更便宜的房間吧？65Sorry,

14、 the quoted rate is lowest.不好意思,這個報價已經(jīng)是最低了.68The room is spacious and cosy, Im sure you will enjoy yourself.房間既寬敞又舒適，我肯定您會過得愉快。70May I recommend deluxe suite？ It's more luxurious and comfortable.我向您推薦豪華套房，更豪華更舒適的.擔保取消原則18Your reservation is temporary and it will be cancelled if you don't arr

15、ive before 6p。m。 on that day.您的預訂是暫時的,如果那天下午6點前不到，我們將會取消您的預訂。90With out guaranteed reservation， we can only hold the room to 6 p。m。， If you make a guaranteed reservation， we can hold the room overnight。 Would you like to make a guaranteed reservation by credit card?非擔保的預訂只能保留到當天下午點。若您作了擔保預訂,我們就可以整夜為

16、您保留房間，您愿意提供信用卡作擔保嗎？80Would you like to guarantee your room for late arrival?因您較晚入住，您可以為您的預訂作個擔保嗎?81How would you like to guarantee your reservation？請問您以什么方式為您的預訂作擔保？83May I take your credit card for the guarantee？可以提供您的信用卡作擔保嗎？89To guarantee your booking, please advise us of your credit cart number

17、and dated of valid advance in。為了確保您的訂房,請將您的信用卡號及有效期限通知我們，或預付壹晚的 房租作訂金。84Let me repeat your reservation to ensure it is correct。讓我為您重復一下您 的預訂以確保無誤。95The reserved room will be held till 18:00 on arrival unless a cash or credit card guarantee is made.所預訂的房間保留至當天的6點，除用現(xiàn)金或信用卡擔保外。96For guaranteed reservat

18、ion， one night room rental will be charged for cancellation or no show.已作擔保的預訂,如當天取消或沒入住，本酒店將會收取當天的壹晚房費。39Certainly， well hold the room until you arrive。當然可以，我們將為您保留房間直到您的到來。疑難解答類19I am sorry， no deluxe room is available。 All rooms are unavailable.很抱歉,提供不了豪華客房。/所有房間都訂滿了.100Im afraid we have no super

19、ior room available. Would you mind deluxe room instead?恐怕我們提供不了高級房,豪華房可以嗎？20Does your company have contract with our hotel?請問貴公司與我們酒店有協(xié)議嗎？22Please hold on for a moment, Mr Smith.史密夫先生，麻煩請您稍等。71I will get someone who can speak English well to talk to you.我會找壹位英語較好的同事跟您說.24I am sorry I beg your pardon

20、。不好意思，麻煩請重復一遍。25Would you please speak more slowly?不好意思，麻煩請說慢一點？26I am sorry, I didnt catch what you meant。不好意思，我不大懂您的意思。27I would like to talk to someone in charge。我想找您們的負責人。28He has not come back yet。他還沒回來.29She is in a conference now.她正在開會。30Would you like to call back later?麻煩請您稍后再撥。31Thank you

21、for waiting。讓您久等了。32Im not sure， sorry。不好意思，我不能確定。33Are you following me, Sir?請問聽懂我說嗎，先生？34Could you explain that a bit more？請您解釋多一點好嗎35Could you put that more simply？請您具體一點好嗎？101We are very sorry for the inconvenience.對您造成不便，請見諒。 信息確認40Id like to confirm your reservation。我想確認您的預訂。21Can I reconfirm

22、the reservation? A superior room， for Mr。 Smith on the 20th Oct。 My name is XX，if you have any questions please feel free to contact us。 Thank you for calling。 Bye-bye!我可以再確認您的預訂嗎？史密夫先生，10月臺20日預訂壹間高級房。我的名字XX如有任何疑問請與我們聯(lián)系.謝謝您的來電。再見！98Thank you for your reservation at OCT EAST Hotel。 If you have any qu

23、estions or changes about your reservation please contact us as soon as possible。感謝您預訂東部華僑城酒店,如有任何疑問或需作任何更改請與盡快與我們聯(lián)系.查詢及修改94Id like to change/cancel a reservation.我想更改取消預訂.47Your room is confirmed for that day。那天您的房間已確定。48Id like to extend it for two more nights until the 9th。我想延住多兩天,直到9號。49We'll

24、 extend your reservation for you。我們將會延住您的預訂.51We have changed our schedule， please amend our booking till next week.我們的行程有變動，請更改我們的預訂到下星期。52Id like to cancel a reservation。我想取消一個預訂。53Im afraid we have no record of a reservation under this name。不好意思，恐怕我們沒有這個名字記錄的預訂.54Which travel agent did you go thr

25、ough to make this reservation.請問您是通過哪間旅行社來做這個預訂的?55Is this a new reservation or a confirmation call？請問這個電話是新的預訂，還是確認預訂?62Have you made a reservation？請問已經(jīng)作了預訂嗎？69Sorry, I can't find your name on the arrival list.不好意思，我在預期到達的名單上找不到您的名字.63Im sorry to have taken up your time。不好意思占用您的時間。93We'll a

26、mend your reservation at you request.我們將會按您的要求作相應的更改。酒店Check in第一種情況：已經(jīng)預定,并且成功入住A: Good morning. Welcome to Beijing hotel。 May I help you?早上好.歡迎來北京飯店。我可以幫你嗎？B: Good morning。 Id like to check in。早上好.我想辦理住宿登記。A: Do you have a reservation？你有預約嗎?B:Yes,I booked a double room for two nights.是的,我訂了一個雙人房間,住

27、兩個晚上。A: May I have your name, Sir？我可以知道您的名字嗎,先生？B: Sure, it's Mr.Black.布萊克先生。A: OK. Hold on please。 You have a reservation for 2 nights, Mr。Black。 If you are sure to stay tonight， I will help you to identify and make the registration。好的。請稍等。你有預定2晚，布萊克先生.如果你確定要今晚入住，我將幫你確認并登記。B： OK.Please。 好的，謝謝。A

28、: Please wait a minute。Could you sign the register ？ The registration number and your signature。請等一下，你能在登記冊上簽名嗎？登記號碼和你的簽字。B: OK.here you are 。好了！給你.A：Thank you 。 Here is your key, and youll be Room 714。 And do you need help with your bags？謝謝。這是你的鑰匙,房間號714.需要幫您搬運行李嗎?B：Yes。 My luggage is too heavy. I

29、need help. Thank you 。是的。我的行李太重了。我需要幫助。謝謝你.A:OK。 I will get the poter to take your luggage。 There is an elevator on your right. When you get off， go to your left， and your room will be right there, room 714. Enjoy your stay.好的.待會服務員會幫您搬運行李的.電梯在你的右手邊。當你到達樓層時，往你的左手邊走，您的房間就在那里，房間714。祝你過得愉快。B: Thank you

30、。 謝謝你。來到房間所在樓層C：Good afternoon。 Here is the seven floor reception. I am the attendant here. Welcome to our hotel， and hope you enjoy your stay here. What can I do for you?下午好！這是七樓接待處！我是服務員.歡迎來到我們酒店，希望你過得愉快。我能為您做些什么？B： I am Mr.Black.I can't find my room. Can you take me to my room？我找不到我的房間。你能帶我到我

31、的房間嗎?C: Yes.Can you tell me the room number is？是的。你能告訴我房間號碼是什么？B：That is very kinds of you . My room is 714.你真是太好了！我的房間時714C： OK。 This way please。 Please let me take you to your room. This is your room。那好。請這邊走。請讓我?guī)ツ姆块g。B： The room is so nice。這個房間真漂亮！C: I am gald you like the rooms.很高興你喜歡。B: By the

32、 way，I want to know whether the hot water is available all day? 順便問一下，我想知道是否一整天供應熱水?C : Yes, the bathroom servers hot water all day long。 I think， you must be tired . Here are coffee and tee . You can drink with the cup over there.是的，浴室服務器熱水是一整天供應的.我想,你一定很累了。這里有咖啡和茶。你可以喝一杯。B： Thank you 。 And can you

33、 tell me where is the restaurant？謝謝你.你能告訴我那餐廳在哪兒?C： Restaurant on the first floor， that signs can help you find the restaurant。餐廳在一樓。您可以根據(jù)路標找到.B:Thank you .謝謝你。C: It is my pleasure。 I wish you have a nice day.這是我的榮幸.我希望你有個美好的一天.酒店Check OutD: Good morning. Can I help you?早上好。我能幫助你嗎？B： Yes, I'd li

34、ke to check out. 是的,我要退房.D： May I have you name and your room number ， please?請給我您的名字和房間號碼好嗎？B： Mr. Black in room 714.房間714，布萊克先生。D: Hold on please。 Okay， Mr。 Black， its 200 dollars。 How would you like to pay?請稍后。好的，布萊克先生，一共200美元,您想要怎么付賬?B： On my Visa card. Do you need the card?信用卡。需要出示卡嗎?D: No， we

35、have your number on our computer。 Let me print out the receipt for you。 Here is your bill. a double room for tow nights at 200 dollars. If everything is okay, would you sign here please?不，我們有您的卡號在我們的電腦。讓我打印出收據(jù)給你。這是你的賬單。一個雙人房間為期兩個晚上,200美元。如果一切沒問題,請在這里簽名好嗎?B: Uhwhat is this charge for?嗯這筆費用是什么?D: let

36、me seeI am sorry 。That is my fault . this is the room service you asked for.讓我看看對不起，這是我的疏忽。這是您要的服務費用。B: Oh, thats right。 Here you go.嗯,好的.D： Thank you for staying at Beijing Hotel。 I hope you will come to our hotel again. Would you like me to call a taxi for you?謝謝你光臨北京飯店。我希望你能再次光臨我們。你需要我給你叫輛出租車嗎?B：

37、 Yes. Id appreciate it。 是的。我會很感激。D: You have a nice day！ 你有美好的一天！B: Thanks。 You too。 謝謝.你也一樣。第二種情況：已經(jīng)預定，但電腦無記錄A: Good morning。 Welcome to Beijing hotel。 May I help you?早上好。歡迎來北京飯店。我可以幫你嗎?B： Good morning。 Id like to check in。早上好.我想辦理住宿登記。A: Do you have a reservation?你有預約嗎？B:Yes,I booked a double room

38、 for tow nights.是的，我訂了一個雙人房間，住兩個晚上.A： May have your name, Sir?請問您的名字?B: Sure， its Mr.Black.布萊克先生。A: OK。 Hold on please. I am sorry ,sir. There is no record of your reservation. 好的。請稍等.非常對不起,先生。我們這里沒有您預約的記錄.B： That is too bad. Are there any rooms available for me？那太糟了。是否有空房嗎？A: Certainly. But we only

39、 have a suite。當然有！但是我們只剩有套房。B: How much do you charge for it？請問需要多少錢？A： 300 dollars. 300美元。B：Oh。I am afraid it is too expensive . But there is no other choice。 Well， please register it for me .噢。這恐怕太貴了。但是又沒有其他選擇。那好吧，請幫我登記一下。A： OK. Hold on please。 If you are sure to stay tonight, I will help you to i

40、dentify and make the registration。好的，請等下.如果你確定要今晚入住，我將幫你確認并登記.第三種狀況:無預定A: Good morning. Welcome to Beijing hotel。 May I help you?早上好.歡迎來北京飯店。我可以幫你嗎?B: Good morning. Id like to check in.早上好.我想辦理住宿登記。A: Do you have a reservation？你有預約嗎？B： No， I did not book.And are there any rooms available for me？我沒有預

41、約。請問還有空房嗎?A： Certainly。 What kind of room do you need？當然有，請問你需要怎樣的房間？B： A double room for tow nights.一個雙人房間,住兩個晚上。A: OK. Hold on please. If you are sure to stay tonight， I will help you to identify and make the registration。好的，請等下.如果你確定要今晚入住,我將幫你確認并登記。機場登記1。打電話預定A: Hello ！ This is American airline r

42、eservation office。你好！這是美國航空訂票辦公室。B: Hello！ Id like to reserve a seat to Beijing today.你好！我要預訂今天去北京的機票。A： Just one moment， please. Let me check for you。 請稍等。讓我替您查一查。B: OK. 好的A： We have two flights， one at 2：00 pm, and the other at 5:00 pm. Both flights have seats available。 Which would you like to ta

43、ke, sir？我們有兩個航班，一個是下午兩點的航班，另一個下午5點的。兩個航班都座位。你要搭乘哪個航班呢,先生?B：Id like to take the first available flight。 我想要早點的那個航班。A：Which would you prefer, first class or economy?你想要頭等艙還是經(jīng)濟艙？B:Economy, please. What time does the flight get into Beijing？經(jīng)濟艙。請問飛機什么時間進入北京？A: At 6:00 o'clock. Let me give you a fina

44、l confirmation。 your flight number is 212 , leaving JFK Airport at 2：00 o'clock in the afternoon on July 8. If you are sure to take this flight, I will make reservation for you, and may I have your name？今天六點。讓我給你最后的確認.您的航班號是212， 7月8日下午兩點在JFK機場登機。如果你肯定搭乘這班機,我將幫您預訂了.請問你的名字？B： OK。Mr。Black。 By the w

45、ay, When do I have to check in?好的。姓名是布萊克。請問我需要何時辦理登機手續(xù)？A: You have to be there an hour before the departure。 Do you have any other questions？ 你必須在提前一小時。您還有別的問題嗎？B: I have no other questions， thank you。 沒有了！謝謝你！A:It is my pleasure。 這是我的榮幸！2. 現(xiàn)場買票Mrs. Fu : Hurry up! We dont have much time left。 快點！我們沒

46、有多少時間了。Mr。 Fu ： Take it easy。 We still have two hours. 放輕松。我們還有兩個小時。Mrs. Fu ： Come on! This is my first time ever to take a plane. I don't want anything to go wrong. 拜托！這是我第一次搭乘飛機.我可不想出任何差錯。Mr. Fu : Let me take care of everything, all right? Now, let's go to the check-in counter. 讓我來照看所有的東西，

47、好嗎？現(xiàn)在，讓我們?nèi)ス衽_辦理乘機手續(xù)。Airline Clerk : May I see your tickets and passports， please？ 我可以看一下您的機票和護照好嗎？Mr. Fu : Here they are。 給您。Airline Clerk : Would you put all your baggage on the scale， please?。.。Ah， eighteen kilos. 您能把你的行李放在秤上,好嗎？ 。.啊，18公斤。Mrs. Fu : Is that inside the free allowance？ 沒超出免費行李額吧？Airline Clerk : Yes, we allow twenty kilos each.