商務(wù)禮儀常用語

1、完美文秘辦公禮儀場(chǎng)景一：詢問訪客身份May I have your name, please? What company are you from?Could you tell me what company you are representing? 請(qǐng)問您貴姓？ 您是哪個(gè)公司的？ 能告訴我您代表什么公司嗎？ 場(chǎng)景二：詢問是否預(yù)約，來訪目的 Do you have an appointment?Would you give me your business card?Can I ask what you wish to see him about? 請(qǐng)問你有預(yù)約嗎？ 請(qǐng)給我您的名片好嗎？ 我

2、能問一下您要見他有何事嗎？ 場(chǎng)景三：讓客人稍候片刻 I'll see if he is available.Would you please have a seat and wait for a few moments. 請(qǐng)讓我看看上司是否方便。請(qǐng)您坐下稍等片刻。 場(chǎng)景四：接待來賓 Would you like coffee or tea? How do you like your coffee?你要咖啡還是茶？ 你喜歡哪種咖啡？ 場(chǎng)景五：帶客人去見經(jīng)理Please have a seat, Mr. Jones and Mr. Smith will see you in few min

3、utes. Mr. Chen is expecting you. I'll tell him that you're here.Would you come this way, please? 請(qǐng)坐，瓊斯先生和史密斯先生幾分鐘后就到。 陳先生正在等你。我去告訴他你到了。 請(qǐng)隨我到這邊來。場(chǎng)景六：婉言拒絕客人來訪Mr. Chen is occupied at the moment and wants to know if your business is urgent.He may want to get in touch with you in the future. Woul

4、d you leave your card? 陳先生正忙著，請(qǐng)問您的事情很緊急嗎？ 他想以后再和你聯(lián)系。請(qǐng)留下你的名片好嗎？掌控商務(wù)會(huì)談的 5 個(gè)黃金技能讓聽眾集中注意力 主持商務(wù)會(huì)議時(shí)，及時(shí)集中大家的注意力至關(guān)重要。最好的開始商務(wù)會(huì)議方式就是 給出直接的陳述。 "The purpose of this meeting is to decide on the company logo."（今天開會(huì)的目的是討論并確定公司的Logo.）避免類似以下的間接陳述，"Well, here's the agenda"（ 好的，下面是我們的安排），或是&quo

5、t;Maybe we should get started." （我們應(yīng)該開始了）這會(huì)使你馬上失去別人的注意力。使用語氣重的單詞 你的老板把大家叫到辦公室商討論一個(gè)問題，并在討論中詢問了你的意見。你的回 答必須是以"I recommend.（.我建議）"或是"In my opinion（"我認(rèn)為）開始。 此外，要用權(quán)威的語氣回答，使用"should"而不用"could"，讓語氣更強(qiáng)。"In myopinion, we should consider different vendors"

6、 （我認(rèn)為，我們應(yīng)該考慮不同的供 應(yīng)商） 比"Maybe we could thi nk about differe nt ve ndors"（也許我們需要考慮不同的供應(yīng)商）語氣更強(qiáng)。立場(chǎng)要堅(jiān)定如果你想讓語氣聽起來比上面的句子更重的話，那就用“rm positive that”（我很確定）或是“ I really feel that”（我真的認(rèn)為）來開始：“rm positive that it's the vendor's fault ”（我很確定這是供應(yīng)商的問題） 向聽者表示出你對(duì)此非?？隙?， 是為了傳達(dá)“ 我很肯定，你也應(yīng)該肯定 !”的氣場(chǎng)。不自信的人

7、會(huì)說“ John in Marketing said it could be the vendor's fault. I thought he had a good point. ”（市 場(chǎng)部的 John 覺得可能是供應(yīng)商的問題，我覺得他說的有道理）繼續(xù)你關(guān)心的話題 商務(wù)會(huì)談?dòng)袝r(shí)會(huì)跑題，因此，你需要用技巧，讓別人重新集中注意力到你想繼續(xù)的 話題上來。如果討論不太有效率，無論是大型商務(wù)會(huì)議，或非正式商務(wù)談話中，你 都可以說， "Let's move on to the next point." （讓我們開始下面一點(diǎn)的討論）以保 證了你始終擁有討論的控制權(quán)。只要

8、你不用"Maybe"（可能）或是"Um"（呃）開 始你的講話。毫無保留地說出意見 有時(shí)候你就是須要否定別人的意見，如果不有效說出你的否定意見，你的價(jià)值就被 忽略了。 "I'm afraid I can't agree with this plan" （很抱歉， 我不同意這個(gè)計(jì)劃） 是 禮貌但又清楚的表達(dá)否定的開場(chǎng)白，要比 "Well, I'm not sure; It doesn't seem like it will work." （ 好吧，我不確定，感覺這個(gè)不太有用）要好得多職場(chǎng)

9、上如何穩(wěn)妥表達(dá)觀點(diǎn)如果表示贊成，你可以說 ：That's a good idea.I agree with you.是個(gè)好主意。 我贊成。如果表示有條件地接受，你可以說：on the con diti on thatWe accept your proposal,on the condition that you order 20,000 units. 如果您訂 2 萬件，我們會(huì)接受您的建議。如果表示拒絕，你可以說：We're not prepared to accept your proposal at this time. 我們這一次不準(zhǔn)備接受你們的建議。如果對(duì)方誤解了你

10、, 你可以說：No, I'm afraid you misunderstood me. What I was trying to say was不，恐怕你誤解了。我想說的是 郵件必備的 10 個(gè)英文句 型1) 1 am writ ing to con firm /enq uire/i nform you 我寫信時(shí)要確認(rèn)/詢問/通知你2) I am writing to follow up on our earlier decision on the marketing campaign in Q2.我寫信來追蹤我們之前對(duì)于第二季度營銷活動(dòng)的決定。3) With reference to

11、 our telephone conversation today 關(guān)于我們今天在電話中的談話 .4) In my previous e-mail on October 5 先前在 10 月5 日所寫的信5) As I mentioned earlier about 如我先前所提及關(guān)于6) As indicated in my previous e-mail 如我在先前的信中所提出7) As we discussed on the phone 如我們上次在電話中的討論8) From our decision at the previous meeting 如我們?cè)谏洗螘?huì)議中的決定9) As y

12、ou requested/per your requirement 按照你的要求10) 1 n reply to your e-mail dated April 1, we decided 回答你在4月1日寫的信，我們決定如何提高辦公室的親和Be Courteous 禮貌Even the smallest courtesies kindle a fire that ignites chemistry and builds kin ship. The courtesy of say ing "hello" whe n you come into the office afte

13、r being away. The courtesy of lett ing people know whe n you're going to be away for an exte nded period. The courtesy of honoring policies about reserv ing rooms, spaces, and equipme nt for activities. The courtesy of a simple "please", "thank you", and "you're welc

14、ome" for small favors.便最小的禮貌也會(huì)激發(fā)融洽感、點(diǎn)燃親密的“火焰”。比如回到辦公室時(shí)說聲“嗨”； 不能按時(shí)趕回來時(shí)，要和別人說一聲；遵守關(guān)于為活動(dòng)預(yù)留房間、空間、設(shè)備的規(guī) 定；對(duì)小的恩惠給予一個(gè)簡(jiǎn)單的“請(qǐng)”、“謝謝”、“不客氣”。Share a Sense of Humor 展現(xiàn)你的幽默感Self-deprecat ing humor can ope n hearts and minds to make people receptive to ideas in ways words alone cannot.自嘲式幽默能讓人們敞開胸懷和心思，比語言更能說服人接

15、受一些想法。Show Humility 謙卑They let others "showcase" by deliveri ng key messages in stead of always hav ing to be" on stage" themselves.通過傳遞關(guān)鍵信息，讓別人替自己“展示”，而不是總把自己放在“舞臺(tái)”表演。hey let others feel importa nt by "in terpret in g," "pass ing on," and "appl ying"

16、; their goals and in itiatives.通過“詮釋”、“傳遞”、“落實(shí)”自己的目標(biāo)和計(jì)劃，讓別人感到重要起來。They get in put from others - and con sider that in put worthy of a resp on se. 他們征求別人觀點(diǎn)一一并且認(rèn)為這觀點(diǎn)值得做出響應(yīng)。5771001803090012095 5790368228596330825771001803090012386 5761373997357606965771001803090013594 5780775799025155125771001803090012

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