豪生國際酒店 總經(jīng)理開業(yè)前月報（英）P8

1、GENERAL MANAGER MONTHLY REPORTHotel:Howard Johnson XXXXXXGM:XXXXXXFC:XXXXXXMonth/Year:XXXX/20XX1.Key Performance Indicators:MONTH TO DATEActualForecastBudgetLast YearVar. Fcast%Var.Bud%Var.LY%YEAR TO DATEActualForecastBudgetLast YearVar. Fcast%Var.Bud%Var.LY%Available RoomsOccupied RoomsOcc %ADRRevP

2、ARRooms RevenueF&B RevenueOther RevenueTotal RevenueTotal PayrollPayroll %FTE Available RoomsOccupied RoomsOcc %ADRRevPARRooms Revenue F&B Revenue Other Revenue Total RevenueTotal Payroll Payroll %FTE GOPGOP %GOPGOP %GENERAL MANAGER MONTHLY REPORTHotel:Howard Johnson XXXXXXGM:XXXXXXFC:XXXXXX

3、Month/Year:XXXX/20XXComments: (Please explain variances +/-5% in key action points)ll2.Next Three Months Forecast:XX / 20XXXX / 20XXXX / 20XXForecastBudgetLast YearForecastBudgetLast YearForecastBudgetLast YearAvailable RoomsOccupied RoomsOcc %ADRRevPARRooms RevenueF&B RevenueOther RevenueTotal

4、RevenueTotal PayrollPayroll %FTEGOPGOP %Comments: (explain variances + / - 5% of key revenue and cost items, including any operational issues affectedyour future business.)ll3.City Ledger:Total30 Days60 Days90 Days120 DaysOver 120 DaysDaysAmount%Comments:lGENERAL MANAGER MONTHLY REPORTHotel:Howard J

5、ohnson XXXXXXGM:XXXXXXFC:XXXXXXMonth/Year:XXXX/20XXl4.Capital Expenditure and FF&E Reserve% Revenue asPer OMALocal CurrencyOB Jan-XXFF&E ReserveAccrued YTDCharges YTDClosing BalanceComments: (including comments on CEA/FFE issues)ll5.ARI / MPI / RGIFeb. 20XXHotelRoomRoom OccOcc%RevnADRRevPARM

6、PIARIRGI12345Total* All rates are not inclusive of service charge or breakfast.Comments:l Please provide some market insight and reasons for any significant movements in your competitors RGI.l Please provide your year-end RGI projection and why Example:n Anticipate RGI will continue to remain No. 2

7、position by year end as there are not much movementfrom competitor set.n RGI is expected to be either No. 1 or 2 positions by year end due to XXX hotel renovation projectstarting xxx to xxx.GENERAL MANAGER MONTHLY REPORTHotel:Howard Johnson XXXXXXGM:XXXXXXFC:XXXXXXMonth/Year:XXXX/20XXlMPI is expecte

8、d to fall due to the completion of club renovation of xxx hotel.6.Performance by Key Market SegmentTop 5 Market Segments of The MonthRooms20XX20XX (Last Year)SegmentRm NightADRRevnRevn%Rm NightADRRevnRevn%Top 5 Outlets of The MonthF&B20XX20XX (Last Year)OutletCoverRevnAvg CheckRevn%CoverRevnAvg

9、CheckRevn%Comments:ll7.“WyndhamRewards”WyndhamRewards EnrollmentMTD ActualMTD TargetVar.%YTD ActualYTD TargetVar.%20XX TargetComments:l Explain the current number and why (do not provide comment such as “YTD is behind target by 3%.”, wecan read these numbers)l Please provide the projected percentage

10、 by end of year and advise why.l If by year end is below target, what are the action plans being developed to narrow the shortfall.GENERAL MANAGER MONTHLY REPORTHotel:Howard Johnson XXXXXXGM:XXXXXXFC:XXXXXXMonth/Year:XXXX/20XX8.System DeliveryMTD ActualYTD ActualSystem Delivery Contribution20XXFull

11、Year TargetRoom NightsSD BookedSD ConsumedContribution BookedContribution ConsumedMTD ActualYTD ActualWyndham Delivery Contribution20XXFull Year TargetRoom NightsWyndham DeliveryContributionComments:l Explain the current number and why (do not provide comment such as “YTD is behind target by 3%.”, w

12、ecan read these numbers)l Please provide the projected percentage by end of year and advise why.l If by year end is below target, what are the action plans being developed to narrow the shortfall.9. Geographic of Origin by Nationality (Top 10 Countries)CountryPRCHKJapanKoreaUKUSAETCETCETCETC%10. Mar

13、keting (Briefing on promotions / sales activities, etc)lll11. Top 10 AccountsCompanyRm. NightsRm. RevenueADRYTD Rm Nights1.GENERAL MANAGER MONTHLY REPORTHotel:Howard Johnson XXXXXXGM:XXXXXXFC:XXXXXXMonth/Year:XXXX/20XX..10.12. Brand Compliance (please find below some guidelines for you

14、r commentary)l Ensure the successful implementation of all new brand standards and complete regular audits to ensurecompliance with existing brand standards as applicable for host hotel or cluster.l Implementation of relevant brand service training and brand initiatives as released.l Quality Evaluat

15、ion (QES) 20XX annual audit completed and Management Action Plans (MAP) approved.l Provide a plan to achieve our brand differentiations.13. Human Resources:a. Staffing ItemsCurrent NumberBeginning of This MonthNew HiresTransferSeparationResignationTerminationsEnd of This MonthComments:llb.Succession

16、 PlanningNo. of employeesAttritionsNumber of employees atMTDGENERAL MANAGER MONTHLY REPORTHotel:Howard Johnson XXXXXXGM:XXXXXXFC:XXXXXXMonth/Year:XXXX/20XXbeginning of the monthper Monththe end of the monthTurnover %0000.00%No. of employeesAttritionsNumber of employeesYTDbeginning of the yearYTDYTDT

17、urnover %0000.00%Comments: (please find below some guideline for your commentary)Attritions includes all voluntary and involuntary separations (e.g. resignations, terminations, retirements) of fulltime employees but excludes the movement of casuals and trainees and internal transfer to other HOJO ho

18、tels.l Which employees has the hotel lost in the past month and reasons for departure?l Who has been identified in the succession plan to replace the departed/departing employees?l List of vacancies and recruitment status.l What specific tactics or sources of talents being utilized?c. Training &

19、 Development (please find below some guideline for your commentary)l Provide an update on HOJO training participation.14. Legal (Legal issues and litigation):lll15. IT (IT improvements, new applications to enhance revenue - reduce costs, other issues):lll16. Guest Service Questionnaire/TQM (Brief an

20、y process improvement activities, quality evaluations,self-audits):lll17. Owners (Relationship maintenance, important issues):GENERAL MANAGER MONTHLY REPORTHotel:Howard Johnson XXXXXXGM:XXXXXXFC:XXXXXXMonth/Year:XXXX/20XXl Have any owners presentations been done using the prescribed Owners Report format?l Have Owners been updated on new standards, initiatives, and other relevant information?l What are the initiatives taken to enhance relationship and communication with Owners?18. Social Responsibilitiesa. Energy Conservation Measures (plea