鐵路服務英語情景對話

1、鐵路服務英語 情景對話 （客運值班員班）參與演出角色：列車長1名、列車員A、列車員B、旅客A、旅客B、旅客C（共 6名）場景 1：3車廂 （ 找座位 ）列車員 A: Good morning , sir. Ticket, please.（ 遞車票 ）thanks for your cooperation! This is carriage three. Let me help you 幫（ 助提行李上車 ） 早上好，先生！請出示車票，謝謝您的合作。這是 3 車廂，我?guī)湍伞?旅客 A ： thank you.謝謝。旅客 A: Excuse me, can you help me find my

2、 seat? 打擾一下，您能幫我找下我的座位嗎？ 列車員 B: Please show me your ticket, it says which seat is yours . Oh ， your seat nu mber is 17,follow me ,please.引領）This aisle seat is yours.請出示下您的車票，那上面有您的座位號碼，您的座位號是17，請跟我來，就是這個靠過道的座位。旅客 A: Thanks, you are so kind. but there is someone in my seat. Look! 謝謝您的幫助，但是已經有人坐在我的座位上

3、了，看。列車員 B:Sorry to trouble you. I'm afraid you are in the wrong seat. 20c is just two rows behind on the other aisle. Please change your seat.恐怕您坐錯位子了， 20c 正好在那邊走廊的后二排。請換下座位。旅客 B: oh, I'm so sorry. I will change at once. 對不起，我馬上換座位。列車長： Dear passengers,welcome to take T12train, the train is

4、from Haerbin to Shenyang. During the trip, if you have some trouble, please connect with the staff or the chief or the police on the train, we will try our best to help you. The train is equiped with air-condition and the windows are intact, so smoking is not allowed in the car. If you want to smoke

5、, please do it at the connection of cars. I am the conductor XXX of this train, I am appreciated of your understanding and support on behalf of our group. 旅客們，大家好，歡迎乘座 T12 次列車，本列車是由哈爾濱 開往沈陽。 在旅途中，如果您有困難的話，請與乘務員或列車長或乘警聯(lián)系， 我們將盡最大力來幫助您。 由于列車是空調車，窗戶為全封閉的，所以車內禁 止吸煙。 如果您實在想吸煙，請到列車車廂的連接處吸煙。我是本次列車的列 車長， 對于您

6、對我們工作的理解的支持，我代表本次乘務組向您表示感謝。場景 2: 3 車廂 （旅客問路） 旅客 B: Can I buy food on the train? 我可以在火車上買食物嗎？列車員 A: Yes, a crew member will come by with food to sell. 是的，乘務員從你身邊經過賣東西。旅客 B: Can you show me where the buffet car is please? 你能告訴我餐車在哪嗎？ 列車員 A: Yes, there is a restaurant carriage by soft sleeper carriage.

7、Go straight ,you will take it.是的，有餐車，在軟臥車廂旁邊。（空幾秒鐘 ）列車員 A: Please，Help us to keep the train clean. 請協(xié)助我們，保持火車清潔衛(wèi)生。Luggage must not be put in the gateway.行李不準放到過道上。Please keep gateways clear. 請保持過道暢通。場景 3： 3 車廂 （檢票） 列車長： Welcome to our train. Now please show your ticket, it 'sthe time to check ti

8、cket. Passengers without buying tickets, please go to NO.XX car and make up the ticket.因時間緊沒有買票的旅客，請到 XX 號車廂辦理補票手續(xù)。 （停幾秒鐘，看旅客 車票）What's your nationality? 請問您的國籍？ 旅客 C: America.列車長： May I know your name? 請問您的姓名？ 旅客 C: John.列車長： Spell your name please! 麻煩您拼寫下您的名字！ 旅客 C：J-O-H-N, John.列車長： Ticket, p

9、lease. Have your ticket back. 您的票！請把票拿好。場景 4: 3 車廂 （晚點） 列車員 B： This is a temporary stop. 現在是臨時停車。旅客 C：How long shall we stop here, please? 請問在這停車多久？列車員 B： It stays for about 15 minutes. 停車大約 15 分。旅客 C ：So the train is now 15 minutes late? 所以列車現在晚點 15 分鐘？列車員 B： Please don 't wo，rrythe train will

10、arrive on schedule. 請別著急，列車將正點到達。場景 5：3 車廂 （丟東西）旅客 A：Excuse me? My wallet has lost. Please help me !打擾一下？我的錢包丟了，請幫幫忙。列車員 B： Take easy, relax! Please speak slowly. What have you got inside? 放松，說慢點，里面有什么東西？旅客 A ：there is some cash, but my identity card is very important for me and there is a photo of

11、my son.有一些現金，最重要的是我的身份證和我兒子的照片。 列車員 B：、Don't worry. We 'll try to find it for you. 請不要著急，我們設法幫你找。we' ll manage to give it back to you if we find it. 請放心，如果我們找到了，我們設法轉交給你。 We' ll keep you informed.我們將隨時通知您。列車長： I have got a but I don't know whether it is yours?我剛拾到，不知道是不是你的？Please

12、 take care of your valuable 請保管好貴重物品！ 旅客 A：thanks.場景 6：3 車廂 （找醫(yī)生）旅客 B ： Is there any doctor in the train?車上有醫(yī)生嗎？列車員 A：There is a hospital at the next station, will you get off the train there? 下一站有個醫(yī)院，您要不要再那里下車？旅客 B ：no, I have something important to do ,so must be quick to arrive Shenyang. 不，我有重要的事

13、情要趕時間，所以希望能快點到沈陽。列車貝A: ,let me try ,I will tell it to our chief-conductor, and he will broadcastthrough all the train. If someone is a doctor, he will help you.讓我試試吧，我會將您的情況上報車長， 他將會在火車上廣播， 如果有人是醫(yī)生， 他會來幫助您的。旅客 B ：Thanks very much.萬分感謝。列車長： The destination will be reached in about ten minutes.還有大約 10

14、 分鐘到達終點站Attention, please. The next station is Shenyang. 請大家注意，下一張是沈陽。Passengers for Shenyang station, please get ready. 到沈陽的乘客請做好下車準備。列車員 B：Please take your belongings with you.請帶好自己的行李物品。We are looking forward to having you here again. 我們期待著您下次乘車。Enjoy your stay in Shenyang. 祝您在沈陽愉快！鐵路服務英語 情景對話 （擬

15、提列車長班）參與演出角色：列車長1名、列車員A、列車員B、旅客A、旅客B、旅客C（共 6名）場景 1：9車廂 （ 找臥鋪 ）列車員 A: Good morning , sir. Ticket, please.（ 遞車票 ）thanks for your cooperation! This is carriage nine. Let me help you （幫助提行李上車 ） 早上好，先生！請出示車票，謝謝您的合作。這是 9 車廂，我?guī)湍伞?旅客 A ： thank you.謝謝。旅客 A: Excuse me, can you help me find my berth? 打擾一下，您能幫

16、我找下我的鋪位嗎？ 列車員 B: Please show me your ticket, it says which berth is yours . Oh， your berth nu mber is 17 upper follow me ,please 引 I領）This upper berth is yours.請出示下您的車票， 那上面有您的鋪位號碼， 您的鋪位號是 1 7上鋪，請跟我來， 就是這個上鋪。旅客 A: Thanks, you are so kind. but there is someone on my berth. Look! 謝謝您的幫助，但是已經有人在我的鋪位上了，

17、看。列車員 B:Sorry to trouble you. I'm afraid you are in the wrong berth . Please change your seat.恐怕您走錯鋪位了，麻煩換下鋪位。旅客 B: what? is it true? I ' so sorry. I will change at once. But I want to change a lower berth ,would you help me ?什么？是嗎？對不起，我馬上換 .可是我想換一張下鋪的票，您能幫我嗎？列車員 B: You can have a change, bu

18、t you have to pay the balance. 您可以調換一下，不過您要補票價差。 （換鋪）We'llmanage to change the berth for you ,if someone gets off the train on the way. 如果中途有人下車，我們就個給您調換個座位。旅客 B:But I see there is an empty berth over there.列車員 B: Sorry, this berth is reserved. Somebody will get on board the train halfway. 對不起，這

19、個臥鋪是預留的，中途有人上車。旅客 B:Sorry.列車長： Dear passengers,welcome to take T12train, the train is from Haerbin to Shenyang. During the trip, if you have some trouble, please connect with the staff or the chief or the police on the train, we will try our best to help you. The train is equiped with air-condition

20、and the windows are intact, so smoking is not allowed in the car. If you want to smoke, please do it at the connection of cars. I am the conductor XXX of this train, I am appreciated of your understanding and support on behalf of our group. 旅客們，大家好，歡迎乘座 T12 次列車，本列車是由哈爾濱 開往沈陽。 在旅途中，如果您有困難的話，請與乘務員或列車長

21、或乘警聯(lián)系， 我們將盡最大力來幫助您。 由于列車是空調車，窗戶為全封閉的，所以車內禁 止吸煙。 如果您實在想吸煙，請到列車車廂的連接處吸煙。我是本次列車的列 車長， 對于您對我們工作的理解的支持，我代表本次乘務組向您表示感謝。場景 2: 9 車廂 （餐車服務） 旅客 B: Can you show me where the buffet car is please? 你能告訴我餐車在哪嗎？ 列車員 A: Yes, there is a restaurant carriage by soft sleeper carriage.Go straight ,you will take it. Our

22、restaurant opens at 6:00 pm for supper. 是的，有餐車，在軟臥車廂旁邊。餐車下午 6 點開始供應晚餐。（空幾秒鐘 ）列車員 A: Please，Help us to keep the train clean. 請協(xié)助我們，保持火車清潔衛(wèi)生。Luggage must not be put in the gateway.行李不準放到過道上。Please keep gateways clear. 請保持過道暢通。（餐車）列車員 B： Good evening. Welcome to our dining car. 晚上好。歡迎就餐。For how many?您幾

23、位？旅客 B:A table for four.四位。列車員 B： This way, please.您這邊請。Here is the menu.給您菜單。What would you like to have? 您想吃點什么？Anything to drink?您喝點什么？We have cola, orange juice, green tea, and coffee, which one do you prefer? 我們有橘子汁、綠茶、咖啡，您喜歡哪一種？旅客 B: four green tea， please. and four bowls of rice, and some veg

24、etables,please. 四瓶綠茶，四碗飯，再來些蔬菜，謝謝。列車員 B： Wait a moment ,please.場景 3： 9 車廂 （檢票）列車長： Welcome to our train. Now please show your ticket, it 'sthe time to check ticket. Passengerswithout buying tickets, please go to NO 11 car and make up the ticket.因時間緊沒有買票的旅客，請到 11 號車廂辦理補票手續(xù)。 （停幾秒鐘，看旅客車 票）What'

25、s your nationality? 請問您的國籍？ 旅客 C: America.列車長： May I know your name? 請問您的姓名？ 旅客 C: John.列車長： Spell your name please! 麻煩您拼寫下您的名字！ 旅客 C：J-O-H-N, John.列車長： I 'll be keeping the berth ticket for you, Here's your ticket check. You'll have your ticket back before we arrive我替你保管車票。這是您的換票證。下車前 我

26、會把票還給您的。場景 4: 9 車廂 （臨時停車）列車員 B：This is a temporary stop.現在是臨時停車。旅客 C：How long shall we stop here, please? 請問在這停車多久？列車員 B：It stays for about 15 minutes.停車大約 15 分。旅客 C：So the train is now 15 minutes late? 所以列車現在晚點 15 分鐘？ 列車員 B：Please don 't wo，rrythe train will arrive on schedule. 請別著急，列車將正點到達。場景

27、5：9 車廂 （找?guī)?旅客 A： Excuse me? Where is the washroom? 打擾一下，哪里有洗手間？列車員 B： There is a washroom at the end of each carriage. 在每節(jié)車廂的末端都有洗漱間。旅客 A ：Why is the toilet locked?廁所的門為什么鎖上了？列車員 B： The toilet is always locked when the train is at the station. When the train begins moving again we will unlock it. 火車進站后經常要鎖上廁所的，火車重新開動后，我們就開門。The toilets are available only when the train is travelling. 停車廁所是要鎖閉的，請開