過(guò)程關(guān)系圖及KPI考核指標(biāo)

1、第四章過(guò)程定位圖（匯總） 管理過(guò)程<顧顧客客滿需息流信意求程物流制造過(guò)文件管理資源管理內(nèi)部溝通內(nèi)部審核產(chǎn)品實(shí)現(xiàn)過(guò)程注：Sitel主要過(guò)程：主要包括管理過(guò)程（戰(zhàn)略方針、管理評(píng)審等） ；鑄造產(chǎn)品實(shí)現(xiàn)過(guò)程、特殊工藝過(guò)程（熱處理、NDT材料實(shí)驗(yàn)室）等產(chǎn)品實(shí)現(xiàn)過(guò)程和人力資源、設(shè)備資源等支持性過(guò)程；Site2主要過(guò)程：主要包括顧客相關(guān)過(guò)程、產(chǎn)品策劃過(guò)程、采購(gòu)過(guò)程、機(jī)加工產(chǎn)品實(shí)現(xiàn)過(guò)程、檢驗(yàn)包裝等產(chǎn)品實(shí)現(xiàn)過(guò)程和設(shè)備資源管理等支持性過(guò)程；Site3主要過(guò)程：主要包括化學(xué)處理產(chǎn)品實(shí)現(xiàn)過(guò)程（特殊工藝）和設(shè)備資源、人力資源等支持性過(guò)程。支持性過(guò)程顧客反饋顧客滿意度數(shù)據(jù)分析質(zhì)量改進(jìn)內(nèi)部質(zhì)量持續(xù)改進(jìn)體系審核糾正措施

2、 預(yù)防措施的設(shè)計(jì)和開(kāi)發(fā)、開(kāi)發(fā)變更產(chǎn)品標(biāo)識(shí)和可追溯性、顧客財(cái)產(chǎn)、產(chǎn)品防護(hù)銷售過(guò)程、服務(wù)過(guò)程產(chǎn)品策劃過(guò)程:項(xiàng)目管理、質(zhì)量計(jì)劃、過(guò)程交付:目標(biāo)制定/監(jiān)控企業(yè)戰(zhàn)略質(zhì)量方針組織機(jī)構(gòu)職責(zé)權(quán)限管理評(píng)審顧客溝通:米購(gòu)過(guò)程:營(yíng)銷活動(dòng)物料米購(gòu)合同評(píng)審供方控制生產(chǎn)計(jì)劃、作業(yè)準(zhǔn)備驗(yàn)證、過(guò)程控制管理職責(zé)產(chǎn)品管理'壓蠟?zāi)！爸茪ぃ瑵茶T.切割'機(jī)加工、（特種工藝）檢驗(yàn)包裝、入庫(kù) 、-（棒）坯料產(chǎn)品監(jiān)視和測(cè)量、不合格品控制質(zhì)量目標(biāo)設(shè)備的管理工裝管理設(shè)施的管理監(jiān)視和測(cè)量裝置管理 人力資源顧客滿意 度的測(cè)量 和監(jiān)視過(guò)程監(jiān)視 和測(cè)量數(shù)據(jù)的分 析和使用統(tǒng)計(jì)技術(shù)項(xiàng)目監(jiān)控 價(jià)格審批 產(chǎn)品安全性信息管理 應(yīng)急計(jì)劃文件控制記錄

3、控制第四章 過(guò)程定位圖（ Site1）I安裝11維護(hù)I顧客需求擔(dān)理過(guò)程:物料釆購(gòu)ILI鑄造工藝 過(guò)程設(shè)計(jì) 與開(kāi)發(fā)持繽改進(jìn)部?jī)?nèi)部審核R:產(chǎn)品實(shí)現(xiàn)過(guò)程機(jī)加工過(guò)程1物料部:化學(xué)處理過(guò)程:內(nèi)審管理糾正和預(yù)防措施管理質(zhì)控經(jīng)理分包加工原材料倉(cāng)庫(kù)分包商管理模具管理II技術(shù)文件控制工程技術(shù)部質(zhì)量體系改進(jìn)S:支持性過(guò)程實(shí)驗(yàn)室控制模具驗(yàn)證產(chǎn)品.過(guò)程監(jiān)視和測(cè)童糾正和改進(jìn)措施驗(yàn)證不合格品控制質(zhì)控部（鑄造）-E設(shè)備能源淡源部人力茨源部監(jiān)控和測(cè)量裝文件控制置控制記錄控制測(cè)量系統(tǒng)分析數(shù)據(jù)分析顧客滿意I安裝11維護(hù)I第四章 過(guò)程定位圖（ Site2）I安裝11維護(hù)II安裝H維護(hù)I顧客需求I 暗理過(guò)程目標(biāo)制定和監(jiān)控持續(xù)改進(jìn)管理

4、I顧客 仮饋制總經(jīng)理與溝通管理措施管理、3n質(zhì)量目標(biāo)反饋信息分析商務(wù)部采購(gòu)中心產(chǎn)品部糾正和預(yù)防顧客溝通 合同評(píng)審交貨計(jì)劃顧客滿意度 測(cè)量和監(jiān)視顧客財(cái)產(chǎn)H圖紙 轉(zhuǎn)換技術(shù)中心采購(gòu)控制供應(yīng)商管理產(chǎn)品項(xiàng)目 管理產(chǎn)品工藝和 過(guò)程確認(rèn)控制技術(shù)文件 控制樣件 控制機(jī)加工工 藝過(guò)程設(shè) 計(jì)與開(kāi)發(fā)產(chǎn)品策劃過(guò)程R：產(chǎn)品實(shí)現(xiàn)過(guò)程S:支持性過(guò)程收庫(kù)交存付棒、坯料倉(cāng)庫(kù):鑄造產(chǎn)品- r:工程技術(shù)部:質(zhì)控部1工裝管理物料部不合格品控制質(zhì)控部（機(jī)加）| It機(jī)加工 產(chǎn)品:化學(xué)處理過(guò)程：NDT ：工裝驗(yàn)證產(chǎn)品、過(guò)程監(jiān)視和測(cè)童糾正和改進(jìn)措施驗(yàn)證監(jiān)控和測(cè)量裝文件控制置控制記錄控制測(cè)量系統(tǒng)分析數(shù)據(jù)分析顧客滿意I安裝H維護(hù)I第四章過(guò)程定

5、位圖顧客需求曲皆理過(guò)程I；鑄造產(chǎn)品I；工藝要求采購(gòu)原材料倉(cāng)庫(kù)中間倉(cāng)庫(kù)物料部航空零件產(chǎn)線t質(zhì)控部（化學(xué)處理）產(chǎn)品過(guò)程監(jiān)視和測(cè)童 不合格品控制糾正和改進(jìn)措施驗(yàn)證 轉(zhuǎn) 化 膜技術(shù)文 件控制噴 漆:顧客反饋工莒過(guò) 程設(shè)計(jì) 與開(kāi)發(fā)工程技術(shù)部| R：產(chǎn)品實(shí)現(xiàn)過(guò)程二=二二二垂s：支持性過(guò)程供應(yīng)商管理收庫(kù)交化 貝存付人力淡源部設(shè)備能源資源部I安裝H維護(hù)|顧客滿意監(jiān)控和測(cè)童裝 置控制文件控制 記錄控制測(cè)量系統(tǒng)分析數(shù)據(jù)分析第五章 質(zhì)量體系 過(guò)程目標(biāo) 監(jiān)視和測(cè) 里表（一）terProcess子過(guò)程Sub-process小過(guò)程Minor Process輸入In put輸出Output責(zé)任部門(mén)Resp on sible

6、 Departme nt監(jiān)視和測(cè)量目標(biāo)Mon itor and measuri ng target頻次Frequency參考文 件Refere nce負(fù)責(zé)部門(mén)Resp on sible配合部門(mén)Support ing管理過(guò)程man agem entprocess目標(biāo)制定和 監(jiān)視Target establishme nt and mon itor戰(zhàn)略計(jì)劃、質(zhì)量目 標(biāo)的制定、監(jiān)控、 實(shí)施和評(píng)價(jià)Establishme nt, mon itor, impleme ntati on and evaluatio n for strategic pla n and quality target市場(chǎng)預(yù)測(cè)、重事會(huì)

7、要 求、同行競(jìng)爭(zhēng)對(duì)手分 析、公司級(jí)數(shù)據(jù)、中長(zhǎng) 期規(guī)劃Marketi ng foresee, BOD requireme nt, competitors an alysis, compa ny-level data and medium-a nd-l on g-term pla nning企業(yè)戰(zhàn)略計(jì) 戈V、運(yùn)營(yíng)結(jié)果 分析En terprise strategy pla n, operati onal output an alysis總經(jīng)理Gen eralMan ager各部門(mén)Related departme nts管理職責(zé)Man ageme n tresp on sibilit y管理評(píng)審Man

8、 ageme nt review質(zhì)量目標(biāo)完成情況、新 產(chǎn)品、質(zhì)量情況報(bào)告、 市場(chǎng)情況、業(yè)務(wù)計(jì)劃Quality target completi on status, new product, quality performa nee report ing, marking status, operati onal pla n管理評(píng)審報(bào) 告、改進(jìn)和提 高措施Man ageme nt review report, improv ing and enhancing actions管理者代表Man ageme nt Represe ntative 各部門(mén)Related departme nts資源管理R

9、esources supply人力資源Huma n resources人力資源計(jì)劃Huma n resources pla n人力資源配置Huma n resources allocati on人力資源部HR Dept設(shè)備資源Equipment resources技改計(jì)劃Tech ni cal improveme nt pla n 修理計(jì)劃Repair pla n計(jì)劃審批Pla n approval設(shè)備部Equipme nt Departme nt 相關(guān)部門(mén)Related departme nts產(chǎn)品管理Product management航空零件客服部Aerospace Commodity

10、Unit產(chǎn)品目錄定期更新Update product catalyst periodically第五章 質(zhì)量體系 過(guò)程目標(biāo) 監(jiān)視和測(cè) 量表 程MasterProcess子過(guò)程Sub-process小過(guò)程Min or Process輸入In put輸出Output責(zé)任部門(mén)Resp on sible Departme nt監(jiān)視和測(cè)量目標(biāo)Mon itor and measuri ng target頻次Freque n cy參考文件Refere nee負(fù)責(zé)部門(mén)Resp on sible配合部門(mén)Support ing產(chǎn)品實(shí)現(xiàn) 過(guò)程Product realizatio n process顧客溝通Custo

11、mer com muni cat ion營(yíng)銷活動(dòng)Marketi ng初始材料清單、產(chǎn)品技術(shù)可 行性分析、成本分析Origi nal material list, product tech ni calfeasibility an alysis,cost an alysis立項(xiàng)表Project approval list產(chǎn)品部Product Departme nt相關(guān)部門(mén)Related departme nts合同評(píng)審Con tract review常規(guī)合同、特殊合同評(píng)審申 請(qǐng)、發(fā)貨審批表Regular con tract, special con tract review request, s

12、hipp ing request執(zhí)行表Impleme ntati on list客服部Busin ess Departme nt相關(guān)部門(mén)Related departme nts產(chǎn)品策劃過(guò) 程Product pla nning process項(xiàng)目管理、質(zhì) 量計(jì)劃、產(chǎn)品 和過(guò)程(或 FAI)批準(zhǔn)、 開(kāi)發(fā)變更Project man ageme nt, quality pla nning, product and process(or FAI) approval, developme nt change項(xiàng)目流程計(jì)劃、立項(xiàng)申請(qǐng)書(shū)、 工作令Project process flow pla n, proje

13、ct request, work directi ons項(xiàng)目階段評(píng)審 表、項(xiàng)目按時(shí) 兀成統(tǒng)計(jì)表Project stage review list, project on-time completi on list產(chǎn)品部Product Departme nt相關(guān)部門(mén)Related departme nts樣品交貨計(jì)劃執(zhí) 行率Performa nee of sample on-time delivery 工裝/工藝開(kāi)發(fā)計(jì) 劃執(zhí)行率Performa nee of tooli ng/process developme nt pla n每季度Quarterl y 每月Mon thly項(xiàng)目流程計(jì)劃、顧客要

14、貨通 知單或訂單、顧客評(píng)審?fù)ㄖ?顧客代表通知Project process flow pla n, customer shipp ing no tice or order, customer review no tice, customer represe ntative no tice顧客試驗(yàn)報(bào) 告、顧客通知、 顧客評(píng)審報(bào)告Customer in spect ion report, customer n otice, customer review report產(chǎn)品部Product Departme nt相關(guān)部門(mén)Related departme nts第五章 質(zhì)量體系過(guò)程目標(biāo)監(jiān)視和測(cè)量表（

15、5）主過(guò)程Master Process子過(guò)程Sub-proc ess小過(guò)程Min or Process輸入In put輸出Output責(zé)任部門(mén)Resp on sible Departme nt監(jiān)視和測(cè)量目標(biāo)Mon itor and measuri ng target頻次Freque n cy4卄 參考 文件Reference負(fù)責(zé)部門(mén)Resp on sible配合部門(mén)Support ing產(chǎn)品實(shí) 現(xiàn)過(guò)程Product realizati on process采購(gòu)過(guò) 程Purchasi ng process物料采購(gòu) Material purchas in g圖紙、標(biāo)準(zhǔn)、顧客特殊要求、體 系要求、過(guò)

16、程要求、價(jià)格通知單、 樣品認(rèn)可要求、即時(shí)供貨要求Print, spec, customer special requireme nt, system requireme nt, process requireme nt, price no tice, sample approval requireme nt, on-time delivery requireme nt采購(gòu)主合冋、技術(shù)協(xié) 議、質(zhì)量協(xié)議、采購(gòu) 產(chǎn)品（材料）清單、 樣品認(rèn)可報(bào)告Con tract, tech nical agreeme nt, quality agreeme nt, purchase list, sample app

17、roval report采購(gòu)部門(mén)Purchas ingDept產(chǎn)品部Product Departme nt質(zhì)控部QC Departme nt 工程技術(shù)部Engin eeri ng Dept采購(gòu)產(chǎn)品清單、采購(gòu)/外協(xié)件要貨 通知單、采購(gòu)物料(零件)要貨 計(jì)劃、包裝用品采購(gòu)計(jì)劃Purchase product list, purchased/ subc on tracted part delivery no tice, purchase material (part) delivery pla n, packagi ng material purchase pla n交付能力評(píng)價(jià)Delivery a

18、bility evaluati on采購(gòu)部門(mén)Purchas ingDept產(chǎn)品部Product Departme nt 質(zhì)控部QC Departme nt 物料部Material Departme nt工程技術(shù)部Engin eeri ng Dept 生產(chǎn)分廠Manu facturi ngWorkshop采購(gòu)及時(shí)率=按時(shí)按 量到貨批數(shù)/計(jì)劃到 貨批數(shù)On-time purchas ing= on-time and correct qua ntity delivery / pla nned delivery采購(gòu)合格率=合格批 數(shù)/到貨批數(shù)Qualify ing purchas ing =quali

19、fy ing lot / delivered lot每月Mon thly供方控制Supplier control產(chǎn)品符合性記錄、供方審核、供 方交付記錄Product complia nee record, supplier audit, supplier delivery record供方績(jī)效分析、供方 交付監(jiān)控表、供方評(píng) 審檢查表Supplier performa nee an alysis, supplier delivery mon itor list, supplier audit checklist采購(gòu)部門(mén)Purchas ingDept質(zhì)控部Quality Con trol Dep

20、artme nt 工程技術(shù)部Engin eeri ng Departme nt 分廠Manu facturi ng Workshop主過(guò)程Master Process子過(guò)程Sub-proc ess小過(guò)程Min or Process輸入In put輸出Output責(zé)任部門(mén)Resp on sible Departme nt監(jiān)視和測(cè)量目標(biāo)Mon itor and measuri ng target頻次Freque ncy參考文 件Refere n ce負(fù)責(zé)部門(mén)Resp on sible配合部門(mén)Support ing產(chǎn)品實(shí) 現(xiàn)過(guò)程Product realizati on process制造過(guò) 程Man

21、 ufact uring process生產(chǎn)計(jì)劃Man ufactur ing pla n返工/返修單、業(yè)務(wù)聯(lián)系 單、發(fā)貨計(jì)劃、滾動(dòng)要貨 計(jì)劃Rework/ repair order, operati on con tact order, shipp ing pla n, rollover delivery pla n應(yīng)急情況通知單、生產(chǎn)聯(lián)系 單、生產(chǎn)作業(yè)計(jì)劃、采購(gòu)作 業(yè)計(jì)劃Emerge ncy no tice, producti on con tact order, producti on pla n, purchase pla n生產(chǎn)分廠Man ufacturi ngWorkshop采購(gòu)部

22、門(mén)Purchas ingCen ter物料部Material Departme nt生產(chǎn)計(jì)劃執(zhí)行率= 實(shí)際完成數(shù)/計(jì)劃完 成數(shù)Producti on pla nning executi on= actual fini shed parts / pla nned fini shed parts每月Mon thl y過(guò)程控制Process con trol控制計(jì)劃Con trol pla n過(guò)程能力測(cè)定Process capability measureme nt生產(chǎn)分廠Man ufacturi ng Workshop工程/質(zhì)控Engin eeri ng/ QC產(chǎn)品質(zhì) 量控制 過(guò)程Product

23、quality control process不合格品 控制Nonconfor mance control不合格品評(píng)審單Noncon forma nee review list返工返修、報(bào)廢、讓步、 優(yōu)先減少計(jì)劃Rework, repair, scrap, con diti on al, priority elim in ati on pla n質(zhì)控部Quality Con trol Departme nt相關(guān)部門(mén)Related departme nts產(chǎn)品監(jiān)視 和測(cè)量Product mon itor and measureme nt控制計(jì)劃、檢驗(yàn)規(guī)程Con trol pla n, in sp

24、ect ion procedure現(xiàn)場(chǎng)質(zhì)量記錄、不合格品 處理單/報(bào)廢單、試驗(yàn)報(bào)告、 糾正措施單On-site quality record, noncon forma nee dispositi on order/ scrap order, test report, corrective actions list質(zhì)控部Quality Con trol Departme nt相關(guān)部門(mén)Related departme nts每月Mon thl y產(chǎn)品合格率率或 廢品率(適用時(shí))Product complia nee rate/ scrap rate (whe n applicable)物流過(guò) 程

25、Logistics process顧客財(cái)產(chǎn)Customer property顧客圖紙、標(biāo)準(zhǔn)Customer print and spec顧客財(cái)產(chǎn)協(xié)議、鑒定資料、顧 客財(cái)產(chǎn)臺(tái)帳、日常檢查完好情 況Customer property agreement, appraisal data, customer property standing book, regular check condition documentary客服部Busin ess Departme nt 產(chǎn)品部Product Departme nt技術(shù)相關(guān)部門(mén)Related departme nts顧客工裝/刀具/模具Custome

26、r tooli ng, tool and pattern相關(guān)部門(mén)Related departme nts第五章 質(zhì)量體系過(guò)程目標(biāo)監(jiān)視和測(cè)量表（7）主過(guò)程Master Process子過(guò)程Sub-proc ess小過(guò)程Min or Process輸入In put輸出Output責(zé)任部門(mén)Resp on sible Departme nt監(jiān)視和測(cè)量目標(biāo)Mon itor and measuri ng target頻次Freque ncy參考文 件Refere n ce負(fù)責(zé)部門(mén)Resp on sible配合部門(mén)Support ing產(chǎn)品實(shí) 現(xiàn)過(guò)程Product realizati on process物

27、流過(guò) 程Logisticsprocess顧客財(cái)產(chǎn)Customer property顧客原材料或毛坯Customer material or bla nk parts物料部Logistics Departme nt 相關(guān)部門(mén)Related departme nts顧客樣品和用于設(shè)計(jì)/生 產(chǎn)信息Customer sample and data for desig n and producti on相關(guān)部門(mén)Related departme nts產(chǎn)品防護(hù)Product protecti on倉(cāng)庫(kù)管理制度Warehouse man ageme nt system定期庫(kù)檢記錄Periodical inv

28、en tory check record物料部Material Departme nt相關(guān)部門(mén)Related departme nts庫(kù)存物資三相符率Three Complia nee Rate for stock material每月Mon thl y運(yùn)輸委托單Shipme nt collecti on order運(yùn)輸協(xié)議Shipp ing agreeme nt客服部Busin ess Departme nt相關(guān)部門(mén)Related departme nts產(chǎn)品實(shí) 現(xiàn)過(guò)程Product realizati on process交付過(guò) 程Deliveryprocess需求計(jì)劃Dema nd pl

29、a n入庫(kù)單Warehouse receivi ng list 銷售滾動(dòng)要貨Sales rollover delivery list經(jīng)濟(jì)責(zé)任制表Econo mic resp on sibility sheet客服部Busin ess Departme nt物料部Logistics Departme nt 相關(guān)部門(mén)Related departme nts銷售管理Sales man ageme nt適時(shí)發(fā)貨計(jì)劃、發(fā)貨計(jì) 劃Real time shipp ing pla n, shipp ing pla n適時(shí)供貨遵守表、交付回 單Real time supply complia nee sheet

30、, delivery ack no wledgeme nt note客服部Busin ess Departme nt物料部Logistics Departme nt 相關(guān)部門(mén)Related departme nts交貨計(jì)劃執(zhí)行率(對(duì) 外)Delivery performance (external) 成品入庫(kù)執(zhí)行率(對(duì)內(nèi))Finished parts warehousing performance (internal)每月Mon thl y服務(wù)過(guò)程Service process服務(wù)信息反饋Service data feedback糾正措施單、8D方法Corrective actions lis

31、t, 8D method客服部Busin ess Departme nt質(zhì)控部QCon trol Departme nt 工程技術(shù)部Engin eeri ng Depart 相關(guān)部門(mén)Related departments出廠產(chǎn)品PPM、顧 客投訴次數(shù)Delivered productPPM, customer complai nt freque nev每月Mon thl y第五章 質(zhì)里體 系過(guò)程 目標(biāo)監(jiān) 視和測(cè)里表 過(guò)程Master Process子過(guò)程Sub-proc ess小過(guò)程Min or Process輸入In put輸出Output責(zé)任部門(mén)Resp on sible Departme

32、 nt監(jiān)視和測(cè)量目 標(biāo)Mon itor and measuri ng target頻次Freque nc y參考文件Refere nee負(fù)責(zé)部門(mén)Resp on sible配合部門(mén)Support ing支持性 過(guò)程Supporti ng process文件管 理Docume ntatio n man age ment文件控制Docume nt ary con trol文件檢查登記表Docume ntary check list受控文件目錄Con trolled docume nt in dex持續(xù)改進(jìn)部CDDepartme nt 產(chǎn)品部ProductDepartme nt工程技術(shù)部Engin e

33、eri ng Departme n 質(zhì)控部QC Dept相關(guān)部門(mén)Related departme nts記錄控制Record control質(zhì)里記錄清單Quality record list檢查記錄Check record持續(xù)改進(jìn)部CD Department 產(chǎn)品部 Product Department 工程技術(shù)部 Engineering Department 質(zhì)控部QC Dept相關(guān)部門(mén)Related departme nts支持性 過(guò)程Supporti ng process資源管 理Resourc es man age ment設(shè)備管理Equipme ntman ageme nt設(shè)備運(yùn)行班

34、制、非 計(jì)劃停機(jī)時(shí)間Equipme nt running shift, excepti onal shut dow n time設(shè)備維護(hù)計(jì)劃Equipme nt maintenance pla n設(shè)備部Equipme nt Departme nt相關(guān)部門(mén)Related departme nts設(shè)備維護(hù)計(jì)劃 完成率Equipme nt maintenance performa nee 故障停機(jī)率Excepti onal shut dow n freque ncy每月Mon thly工裝管理Tooli ng man ageme nt工裝設(shè)計(jì)任務(wù)書(shū)、 設(shè)計(jì)方案、圖紙Tooli ng desig n

35、assig nment, desig n scheme, print評(píng)審檢查表、工裝/模夾具制 造、工裝模具驗(yàn)證單Review checklist, tooli ng/ fixture manu facturi ng, tooli ng/ pattern verification list產(chǎn)品部Product Departme nt 工程技術(shù)部Engin eeri ng Departme nt相關(guān)部門(mén)Related departme nts工裝維護(hù)計(jì)劃 執(zhí)行率Tooli ng maintenance performa nee設(shè)施管理Facility man ageme nt設(shè)施危險(xiǎn)性評(píng)價(jià)標(biāo) 準(zhǔn)

36、Facility risk evaluation criterion部門(mén)自評(píng)結(jié)果、安全性評(píng)價(jià)Self-evaluation results, risk evaluati on設(shè)備部Equipme nt Departme nt使用部門(mén)Utilizati on departme nts第五章 質(zhì)量體系過(guò)程目標(biāo)監(jiān)視和測(cè)量表（9）主過(guò)程MasterProcess子過(guò)程Sub-proc ess小過(guò)程Minor Process輸入In put輸出Output責(zé)任部門(mén)Resp on sible Departme nt監(jiān)視和測(cè)量目標(biāo)Mon itor and measuri ng target頻次Frequen

37、cy參考文件Refere nee負(fù)責(zé)部門(mén)Resp on sible配合部門(mén)Support ing支持性 過(guò)程Supporti ng process資源管 理Resource s man agem ent監(jiān)視和測(cè)量裝 置管理Man ageme nt of mon itor and measureme nt in strume nt新產(chǎn)品量具配置計(jì)劃、專用 量具/檢具技術(shù)要求、技術(shù)文 件通知Gage allocati on pla n for new product, special gage tech ni cal requireme nt, tech nical docume nt no ti

38、ce周期計(jì)劃、檢 定記錄、標(biāo)識(shí)質(zhì)控部Quality Con trol Departme nt相關(guān)部門(mén)Related departme nts人力資源管理Huma n resources man ageme nt崗位任職標(biāo)準(zhǔn)、培訓(xùn)計(jì)劃Position qualification criterion, training plan培訓(xùn)記錄、培 訓(xùn)有效性評(píng)價(jià)人力資源部Huma n ResourcesDept相關(guān)部門(mén)Related departme nts培訓(xùn)計(jì)劃完成率Trai ning pla n completi on performa nee 培訓(xùn)有效率Trai ning effect每月Mon

39、thly 每季度Quarterly內(nèi)部溝 通In ternal com muni cati on信息管理Data man ageme nt內(nèi)外部信息Internal and external data展示欄總經(jīng)理Gen eral Man ager各部門(mén)Related departme nts應(yīng)急計(jì)劃Emerge ncy pla n各職能部門(mén)緊急報(bào)告Emerge ncy pla n for each functional departme nt效果驗(yàn)證記錄總經(jīng)理Gen eral Man ager各部門(mén)Related departme nts顧客滿 意度Customer satisfacti on

40、顧客滿意度Customer satisfacti on顧客滿意度調(diào)查表Customer satisfact ion survey顧客滿意程度 分析報(bào)告客服部Busin ess Departme nt相關(guān)部門(mén)Related departme nts外部顧客滿意度External customer satisfact ion每半年Semi- annu ally主過(guò)程Master Process子過(guò)程Sub-proc ess小過(guò)程Min or Process輸入In put輸出Output責(zé)任部門(mén)Resp on sible Departme nt監(jiān)視和測(cè)量目標(biāo)Mon itor and measuri ng target頻次Frequency參考文件Refere nee負(fù)責(zé)部門(mén)Resp on sible配合部門(mén)Support ing支持性 過(guò)程Supporti ng process數(shù)據(jù)分 析Data an alysis過(guò)程監(jiān)視和 測(cè)量Process mon itor and measureme nt控制計(jì)劃、過(guò)程能力研 究計(jì)劃、過(guò)程指導(dǎo)書(shū)Con trol pla n, process capability research pla n, process in struct ion過(guò)程監(jiān)視和測(cè)量結(jié) 果、糾正和預(yù)防措施 計(jì)劃Process mon itor and