煙草個(gè)人工作盤點(diǎn)

1、2013年煙草個(gè)人工作盤點(diǎn)根據(jù)對2013年全面盤點(diǎn)，現(xiàn)將個(gè)人一年來主要工作情況誠實(shí)匯報(bào)如下，不足之處懇請領(lǐng)導(dǎo)和同仁指正與批評。一、開展主要工作（不少于5點(diǎn)）1、徽映e家拓展，加強(qiáng)客戶徽映e家使用的培訓(xùn)；2、終端客戶維護(hù)，加強(qiáng)6s終端建設(shè)的不斷推進(jìn)；3、qc課題的攻關(guān)，主要對qc研究課題加強(qiáng)學(xué)習(xí)、提升；4、服務(wù)快線機(jī)制響應(yīng)，主要反饋市場有價(jià)信息，對客戶提出的各類問題及時(shí)解決；5、“借轉(zhuǎn)貸”業(yè)務(wù)的擴(kuò)展，加強(qiáng)對貸記卡的宣傳，鼓勵(lì)客戶辦理貸記卡進(jìn)行電子結(jié)算。二、取得工作成績：（3-5點(diǎn)）1、經(jīng)過市局公司的培訓(xùn)學(xué)習(xí)，今年9月順利通過了高級卷煙商品營銷師的考試，取得了新的突破，在煙草理論知識和技能提升方面

2、上了一個(gè)臺(tái)階；2、積極參與“飛鴿qc小組”的各項(xiàng)活動(dòng)，參加qc小組在市局開展的培訓(xùn)會(huì)，對qc活動(dòng)的整個(gè)開展情況和具體操作流程有了全面的了解。2014年初，成果即將發(fā)布，我作為骨干成員也收獲頗豐。3、在客戶服務(wù)過程中，積極響應(yīng)服務(wù)快線機(jī)制，做到“四個(gè)一”原則，努力為客戶做到“特事特辦、急事急辦、難事幫辦、常事快辦”。凡是能為客戶解決的問題都在第一時(shí)間為客戶排疑解答；4、開展徽映e家的培訓(xùn)工作，手把手教會(huì)客戶如何使用徽映e家系統(tǒng)，全方位的指導(dǎo)客戶利用徽映e家系統(tǒng)對自身卷煙的量、價(jià)、存等情況進(jìn)行時(shí)時(shí)關(guān)注。5、積極向營銷部投稿，平均每個(gè)月至少2篇通訊報(bào)道，不僅僅將自己日常工作中收集的有價(jià)信息以文字的形

3、式表現(xiàn)出來，更提高了個(gè)人寫作能力。三、需要改進(jìn)工作（或存在不足方面）：（3-5點(diǎn)）1、市場拜訪和基礎(chǔ)工作還比較薄弱。部分農(nóng)村客戶的拜訪頻率較低，與客戶溝通的效果還有待進(jìn)一步改進(jìn)；2、終端建設(shè)還不夠全面。在明碼標(biāo)價(jià)、6s客戶現(xiàn)場管理、客戶服務(wù)感知上，還離標(biāo)準(zhǔn)有很大的差距，準(zhǔn)備在新的一年中加強(qiáng)這方面的提升，真正做到s-pdca循環(huán)落到實(shí)處。3、“借轉(zhuǎn)貸”工作的參與率較低。在貸記卡辦理上，步伐較為緩慢，真正能夠辦理和使用貸記卡的客戶相對較少，從今年辦理貸記卡的客戶數(shù)來看，已經(jīng)有30多家客戶提供了材料，但真正使用的客戶卻寥寥無幾。在2014年中，積極引導(dǎo)客戶辦理和使用貸記卡，真正做好客戶的理財(cái)師。 4

4、、在工作執(zhí)行力方面還有待進(jìn)一步提升。在領(lǐng)導(dǎo)布置工作時(shí)，主動(dòng)性較差，不能全身心的投入其中，使得一些臨時(shí)性工作存在盲點(diǎn)。在今后工作中，要改變思想、開拓創(chuàng)新、發(fā)揮自主能動(dòng)性，切實(shí)提升工作質(zhì)量和工作效率。qcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3p tgz7r4i30ka1dkaghn3x

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