3.15國際消費(fèi)者權(quán)益日暨宣傳咨詢服務(wù)活動上的領(lǐng)導(dǎo)講話

1、2014年3.15國際消費(fèi)者權(quán)益日暨宣傳咨詢服務(wù)活動上的領(lǐng)導(dǎo)講話同志們、朋友們：今天，市區(qū)兩級工商局和消費(fèi)者協(xié)會在這里隆重舉行2014年315國際消費(fèi)者權(quán)益日宣傳咨詢服務(wù)活動。這既是對過去消保維權(quán)工作的認(rèn)真總結(jié)，也是對今后進(jìn)一步做好消費(fèi)者權(quán)益保護(hù)工作的總動員。借此機(jī)會，我謹(jǐn)代表市委、市人大、市政府、市政協(xié)向全市廣大消費(fèi)者朋友們致以節(jié)日的問候！向一直以來從事消費(fèi)者權(quán)益保護(hù)事業(yè)的同志們致以誠摯的謝意!2013年，全市各級工商行政管理機(jī)關(guān)和消費(fèi)者協(xié)會及相關(guān)執(zhí)法部門，深入貫徹落實科學(xué)發(fā)展觀，緊緊圍繞“讓消費(fèi)者更有力量”年主題，以服務(wù)加快轉(zhuǎn)變經(jīng)濟(jì)發(fā)展方式為主線，以保障和改善民生為落腳點(diǎn)，創(chuàng)新維權(quán)宣傳方式

2、和維權(quán)手段，在開展消費(fèi)宣傳教育、調(diào)解和處理消費(fèi)糾紛，加強(qiáng)商品和服務(wù)監(jiān)督及基層消費(fèi)維權(quán)網(wǎng)絡(luò)建設(shè)等方面做了大量的工作，取得了明顯的成效。新聞媒體和各有關(guān)部門充分發(fā)揮各自的優(yōu)勢和作用，積極作為，在輿論監(jiān)督和市場監(jiān)管方面形成了維權(quán)合力，效果明顯，有效的保護(hù)消費(fèi)者的合法權(quán)益。為促進(jìn)我市經(jīng)濟(jì)平穩(wěn)較快發(fā)展和社會和諧穩(wěn)定做出了積極的貢獻(xiàn)。2014年，是認(rèn)真貫徹落實黨的十八屆三中全會和兩會精神，開展黨的群眾路線教育實踐活動的重要一年，也是各部門和組織積極履行職能，全面深化改革的重要一年。同時，我國消費(fèi)者權(quán)益保護(hù)法（修正案）將于今年3月15日正式施行。全市各部門、組織要繼續(xù)深入落實新消法，堅持“新權(quán)益”、“新責(zé)任

3、”的核心思路。努力做好消費(fèi)維權(quán)文化這篇文章，要把消費(fèi)維權(quán)工作置于促進(jìn)社會和諧穩(wěn)定和推動社會協(xié)調(diào)發(fā)展的大格局中去思考，努力形成政府主導(dǎo)、工商和消協(xié)主抓、新聞輿論監(jiān)督、部門發(fā)揮職能作用和全社會共同參與的消費(fèi)維權(quán)新格局。保護(hù)消費(fèi)者合法權(quán)益是全社會的共同責(zé)任。工商和消協(xié)只是其中的一部分。發(fā)改、住建委、質(zhì)檢、衛(wèi)生、消防、公安、人行、新聞媒體等行政執(zhí)法和管理部門法律都賦予了責(zé)任，要認(rèn)真承擔(dān)起法律賦予維護(hù)良好市場秩序的責(zé)任，積極作為，對侵害消費(fèi)者合法權(quán)益的違法行為，要嚴(yán)肅查處，絕不姑息。特別對帶有群體性的侵權(quán)案件，要有預(yù)見性，要防患于未然，形成全社會共同維權(quán)的良好氛圍。全市各級維權(quán)部門和組織要做到以下幾點(diǎn)：

4、一是要高度重視維權(quán)工作。要從加強(qiáng)和創(chuàng)新社會管理及和諧穩(wěn)定的高度認(rèn)識、要從關(guān)注民生的角度重視。切實將消費(fèi)維權(quán)工作落到實處。二是進(jìn)一步加強(qiáng)創(chuàng)新工作力度，做努力實現(xiàn)維權(quán)機(jī)制創(chuàng)新，維權(quán)形式創(chuàng)新，維權(quán)舉措創(chuàng)新，維權(quán)工作要適應(yīng)不斷發(fā)展變化的新的維權(quán)領(lǐng)域、新的維權(quán)要求的變化；三是要進(jìn)一步完善維權(quán)體系，努力實現(xiàn)維權(quán)網(wǎng)絡(luò)健全，維權(quán)能力提升，維權(quán)效果明顯，維權(quán)體系充分發(fā)揮職能作用，為廣大消費(fèi)者提供便捷的維權(quán)服務(wù)；四是各部門要積極作為。積極作為、盡職盡責(zé)，不做侵害消費(fèi)者合法權(quán)益企業(yè)的保護(hù)傘，就是對消費(fèi)者的最大保護(hù)。五是要進(jìn)一步加強(qiáng)團(tuán)結(jié)協(xié)作，努力實現(xiàn)維權(quán)維權(quán)力量共享，維權(quán)資源共享、維權(quán)信息共享，營造健康和諧的消費(fèi)環(huán)境

5、；六是要重點(diǎn)關(guān)注消費(fèi)熱點(diǎn)、新點(diǎn)，關(guān)注維權(quán)難點(diǎn)，努力實現(xiàn)消費(fèi)信息及時公布，消費(fèi)風(fēng)險提前預(yù)防，消費(fèi)糾紛合理解決，提高維權(quán)工作的針對性、前瞻性和科學(xué)性。各行業(yè)協(xié)會要不斷加強(qiáng)行業(yè)自律，及時糾正行業(yè)內(nèi)的侵權(quán)行為，規(guī)范行業(yè)的經(jīng)營行為，制定公平的行業(yè)規(guī)范。各經(jīng)營單位要樹立“信用為本、誠信至上”的經(jīng)營理念，要自覺履行社會維權(quán)第一責(zé)任人的義務(wù)。廣大消費(fèi)者要提高自我保護(hù)意識，在消費(fèi)過程中不斷增長消費(fèi)知識，在合法權(quán)益受到侵害時要積極主動維護(hù)自身的合法權(quán)益，要做成熟的消費(fèi)者。同志們，“315”牽動著千家萬戶，讓我們動員社會各方面的力量，積極參與消費(fèi)者權(quán)益保護(hù)工作，把消費(fèi)者權(quán)益保護(hù)工作提高到一個新的水平，讓我們攜手共同

6、努力，為拉動消費(fèi)、促進(jìn)經(jīng)濟(jì)又好又快發(fā)展，全面建成小康社會而做出積極貢獻(xiàn)！最后，預(yù)祝315國際消費(fèi)者權(quán)益日暨宣傳咨詢服務(wù)活動取得圓滿成功!謝謝大家!qcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3p tgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92t

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9、2tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawger4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgk

10、qcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2 tgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi

11、2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawger4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1d

12、kagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkag

13、hn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2tgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i

14、30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawger4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka

15、1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshl

16、s50clmtwn60eo8wgqv7xav2eo8wgqv7xav2ohum32wgeauwydiawger4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcw

17、a3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknb

18、ycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkaggeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgk

19、qcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawger4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkk

20、nbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav hhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycu

21、dxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawger4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv

22、7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgshls50clmtwn60eo8wgqv7xav2ohum32wgeauwydiawgmer4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcwa3ptgz7r4i30ka1dkagtgkqcwa3ptgz7r4i30ka1dkaghn3xtkknbycudxqa7fhyi2chhi92tgkqcw