國際酒店前廳管理手冊Front Office Reception-RM-FO-GS-04-03 Identify Marriott Rewards

1、國際酒店前廳部操作手冊前廳部Front Office前臺服務(wù)程序LOCAL STANDARD OPERATING PROCEDURES國際酒店管理資料手冊International Hotel Management Information Manual前臺是展示酒店的形象、服務(wù)的起點(diǎn)。對于賓客來說，酒店大堂前臺是接觸我們酒店的第一步，是對酒店的第一印象，是非常重要的。 制定前廳部標(biāo)準(zhǔn)運(yùn)作程序手冊的目的制訂本手冊是為了說明酒店管理前廳部標(biāo)準(zhǔn)運(yùn)作的政策和程序，確保前廳部運(yùn)營及管理工作的一貫性。向前廳部工作人員提供日常工作及培訓(xùn)的指導(dǎo)。使前廳部員工了解前廳的作用，了解前廳運(yùn)作及管理的政策和程序。LO

2、CAL STANDARD OPERATING PROCEDURES本地標(biāo)準(zhǔn)操作程序LSOP No.:RM FO GS-04-03Effective Date:Division:Front Office前廳部Revised Date:Section:ReceptionPrepared by : Approved by 批準(zhǔn)人:SUBJECT:Identify Marriott Rewards 認(rèn)知萬豪禮賞_OBJECTIVE目的：Identify the Marriott Rewards Program; ensure all Marriott Rewards Member are treate

3、d properly. 認(rèn)知萬豪禮賞計(jì)劃，確保所有萬豪禮賞會員享有應(yīng)有的待遇。POLICY政策：Guest can be enrolled in all Marriott International hotel brand, The Marriott Rewards program is designed to increase the usage of participating hotels and resorts by offering rewards for frequent stays客人入住全球萬豪品牌酒店均可加入萬豪禮賞會員計(jì)劃，加入該計(jì)劃后客人的入住房費(fèi)及有效消費(fèi)可累積分?jǐn)?shù)，同

4、時(shí)也可累積入住房晚。PROCEDURES 程序： 1. An award-wining guest loyalty program that rewards its members for stays throughout the Marriott family of participating brands and hotels worldwide. 萬豪禮賞是一項(xiàng)忠誠賓客計(jì)劃，用于報(bào)答選擇入住萬豪集團(tuán)酒店的會員。2. Members earn points/miles for dollars spent during their stays at participating Marriot

5、t brands.會員每次在所有參加萬豪禮賞的萬豪酒店中消費(fèi)均可以積分/里程 3. Elite membership offers added recognition and benefits for our most frequent guests.禮賞會員會受到全球萬豪酒店的認(rèn)知，享有會員待遇。4. There are 3 levels of Elite membership when the stay achieve to a set number.當(dāng)入住房晚達(dá)到一定的數(shù)量，可升級為更高級別的會員，共有三個(gè)級別的會員。 Silver Member: 10-49 nights銀卡：入住10-49房晚（一個(gè)日歷年） Gold Member: 50-75 nights金卡：入住50-75房晚（一個(gè)日歷年） Platinum Member: 76 nights or more.白金卡： 入住76房晚及以上（一個(gè)日歷年）Reviewed by 審核人: Approved by 批準(zhǔn)人: _ Division