《旅游景區(qū)質(zhì)量等級(jí)評(píng)定與劃分》國(guó)家標(biāo)準(zhǔn)細(xì)則

1、the partys fine style, carry forward the traditional chinese virtues, practicing the socialist core values, vigorously carry forward the spirit of jiao yulu, hongqi canal spirit and spirit of persistence, honesty in politics, strict statesman, stick to the spiritual heights of the communists. four t

2、o devotion, as, do play a role in qualifying. official communist duty. to fulfill the partys purpose, maintain for the people themselves, and dedication, devotion, maintain pioneer, pioneering and enterprising spirit, active at the well-off extra practice, make contributions. the incentive function

3、of party organizations at all levels should give full play to advanced models, establish a representative, advanced and typical of the times, and guide the broad masses of party members to emulate. in honor of the 95 anniversary of founding as an opportunity to award in recognition of a number of ou

4、tstanding party members advanced grass-roots party organizations, outstanding party workers, and put the pioneer trees. third, the reform efforts for example, be sure to change into. learning to teacheducation in order to solve the problem, if it does not solve the problem, it will form, goes throug

5、h the motions. to strengthen the consciousness of problems and insisted on problem-oriented, problem-solving learning education for traction, truly deep investigation into change, modification. a checked swing. learning education programme for party-building in our city actually proposed to focus on

6、 solution of fuzzy ideals and beliefs waver, consciousness, purpose of the party weak sense, honesty and self-discipline awareness is not strong, depressed, six issues of ethical misconduct study contents specific programmes for all party members and leading cadres above the county level shall focus

7、 on further refinement to the problems. specific to every party member and every cadre, also requires a combination of actual and controlled, focused and really put yourself in, people see things, see, with their own specific problems to learn constitution party rules, series, address, so precision

8、to find the problem, laying a solid foundation for further corrective action. b to make change. for check put of problem, through established rectification taiwan account, and take special supervision, and on account pin, approach, insisted do side learn side modified, and that know that modified, w

9、hile focused on put two learn a do learning education rectification with grasp party of mass line education practice activities and three strict three real topic education problem rectification combined up, consolidation expanded has made of rectification results, strongly corrected for officer not

10、for, and chi and endless corrected four wind, and regulation masses side of abuses, ensure work advance more powerful, and problem solution more completely. third, we must consolidate our achievements. for more public, some party members who focus on the outstanding issues, combining concentrated旅游景

11、區(qū)質(zhì)量等級(jí)評(píng)定與劃分國(guó)家標(biāo)準(zhǔn)評(píng)定細(xì)則說(shuō)明：根據(jù)旅游景區(qū)質(zhì)量等級(jí)評(píng)定管理辦法（國(guó)家旅游局局令第23號(hào)）和旅游景區(qū)質(zhì)量等級(jí)的劃分與評(píng)定國(guó)家標(biāo)準(zhǔn)（gb/t17775-2003）的相關(guān)規(guī)定制定本細(xì)則。本細(xì)則共分為三個(gè)部分:細(xì)則一:服務(wù)質(zhì)量與環(huán)境質(zhì)量評(píng)分細(xì)則細(xì)則二:景觀質(zhì)量評(píng)分細(xì)則細(xì)則三:游客意見(jiàn)評(píng)分細(xì)則各等級(jí)景區(qū)需達(dá)到如下條件：細(xì)則一細(xì)則二細(xì)則三5a950分90分90分4a850分80分80分3a750分70分70分2a600分60分60分1a500分50分50分細(xì)則一：服務(wù)質(zhì)量與環(huán)境質(zhì)量評(píng)分細(xì)則說(shuō)明：1、本細(xì)則共計(jì)1000分，共分為8個(gè)大項(xiàng)，各大項(xiàng)分值為：旅游交通130分；游覽235分；旅游安全80

12、分；衛(wèi)生140分；郵電服務(wù)20分；旅游購(gòu)物50分；綜合管理200分；資源和環(huán)境的保護(hù)145分。2、5a級(jí)旅游景區(qū)需達(dá)到950分，4a級(jí)旅游景區(qū)需達(dá)到850分，3a級(jí)旅游景區(qū)需達(dá)到750分，2a級(jí)旅游景區(qū)需達(dá)到600分，1a級(jí)旅游景區(qū)需達(dá)到500分。細(xì)則一計(jì)分總表項(xiàng)目單位分值情況負(fù)責(zé)人簽字評(píng)定日期自檢計(jì)分推薦單位計(jì)分評(píng)定單位計(jì)分take 1 a stretch try pieces, and one cold bent try pieces, and by provides of 30% for witness sampling. found reinforcement in the proce

13、ss of using brittle fracture, poor welding properties and machining performance is not functioning correctly, and chemical analysis should be carried out, substandard steel shall not be used for projects. after steel shipped to the work site, in strict accordance with rank, grade, diameter, length,

14、separate stock piled up stored reinforced ground leveling and tamping, water slope and foundation above a layer of gravel, reinforced padded wood below when stacked, not less than 100mm from the ground, prevents corrosion and contamination. (b) rebar processing site before construction, first by a r

15、einforcement member according to the design drawings and specifications, by civil construction technical director check sign, next to operations teams. after check from a work team to get material, press material cutting. should be taken into account when cutting, mixed, improve steel utilization. s

16、teel processing after making material specifications, . stomata: required baking flux; removing rust; ensure that the rebar buried deep. burns: rust clean clamping bars. krispy kreme drips under the weld package: sealed flux tank leaks; avoid too fast recovery after welding fluxes. (d) the rib-strip

17、ped and rolled straight thread connection of the engineering foundationrectification and strengthening the management of daily education, the spirit of reform short of the complete system, pay close attention to system implementation, really make the party organization and party member education and

18、 strict management, solid. finally, the urge work on the lead, be sure to promote efficiency. two education, not on education educational, not working with the centre two, must stick around the center, serving the overall situation, coordinate, truly result-oriented and promote efficiency. current a

19、nd future a period, to tightly around coordination advance four a full strategy layout, winning full built society this a central and work overall, put carried out learning education as promoted work of important opportunities and powerful power, guide general members cadres insisted development fir

20、st priority, active adapted economic development new normal, consciously practice line five big development concept, effective grasp supply side structural reform, to guarantees and improved livelihood, construction more high ecological vitality happiness of city. last year, we carry out three-three

21、 activities as a three-three special education important, find education and effective platform to facilitate the combination of work. reference this a good practices, provincial, and municipal decided in two learn a do learning education in the carried out five check five promoting, the county dist

22、rict units to insisted put two learn a do learning education and five check five promoting organic fusion, and common advance, do one plan layout, and one organization implementation, put carried out two learn a do situation, and five check five promoting situation as party work evaluation of import

23、antcontent, as an important aspect of mutual evaluation on party members, testing as an important basis for leading bodies and leading cadres performance and guide the broad masses of party members and cadres to study education opens up to the main economic and social development. at present, the ov

24、erall smooth economic operation in our city, but downward pressure is still high, faced a number of challenges and tests. meanwhile, coincides with the city, county and township party committees this year general election year, how to really choose loyal, clean and serves as a good cadre, iron disci

25、pline of general feng qing qi, qi, qi shun, swapped out powerful good situation, is a real test for all of us. general work on two to study the effect of education inspection, if the true series of party rules and constitution speaks well and truly become a qualified party member, naturally we can d

26、eal with advance and retreat left turn treatment, proper organizational arrangements and selection, proper treatment of personal interests. to put carried out two learn a do learning education with do reform development stable the work combined up, and seriously do center work, and daily and job com

27、bined up, and guarantees improved livelihood, and promote social harmony combined up, and completed the task combined2細(xì)則一：服務(wù)質(zhì)量與環(huán)境質(zhì)量評(píng)分細(xì)則說(shuō)明：10 欄為打分點(diǎn)，所有 10 分值總和為1000分。序 號(hào)評(píng) 定 項(xiàng) 目檢 查 評(píng) 定 方 法 與 說(shuō) 明大項(xiàng)分值欄分項(xiàng)分值欄次分項(xiàng)分值欄小項(xiàng)分值欄自檢計(jì)分欄推薦單位計(jì)分欄評(píng)定單位計(jì)分欄1旅游交通1301.1可進(jìn)入性701.1.1外部交通工具抵達(dá)景區(qū)的便捷程度201.1.1.1直達(dá)機(jī)場(chǎng)距景區(qū)距離直達(dá)機(jī)場(chǎng)系指直達(dá)依托城市（鎮(zhèn)

28、）的民用機(jī)場(chǎng)，包括軍民兩用機(jī)場(chǎng)，但不包括可提供包機(jī)服務(wù)的軍用機(jī)場(chǎng)1030公里以?xún)?nèi)1060公里以?xún)?nèi)6100公里以?xún)?nèi)21.1.1.2高速公路進(jìn)、出口距景區(qū)距離410公里以?xún)?nèi)420公里以?xún)?nèi)21.1.1.3客運(yùn)火車(chē)站距景區(qū)距離310公里以?xún)?nèi)320公里以?xún)?nèi)11.1.1.4客用航運(yùn)碼頭距景區(qū)距離310公里以?xún)?nèi)320公里以?xún)?nèi)11.1.2依托城市（鎮(zhèn)）抵達(dá)旅游景區(qū)的便捷程度依托城市（鎮(zhèn)）系指旅游景區(qū)直接的主要客源集散城市（鎮(zhèn)）。依托城市（鎮(zhèn)）可跨越行政區(qū)劃201.1.2.1依托城市（鎮(zhèn)）距景區(qū)距離15在依托城市（鎮(zhèn)）內(nèi)處于建成區(qū)內(nèi)。建成區(qū)系指經(jīng)過(guò)批準(zhǔn)的城市（鎮(zhèn)）規(guī)劃確定的范圍15在依托城市（鎮(zhèn)）周邊20公里內(nèi)

29、系指距最近的建成區(qū)外緣的距離12在依托城市（鎮(zhèn)）周邊50公里內(nèi)10在依托城市（鎮(zhèn)）周邊120公里內(nèi)51.1.2.2旅游交通系指依托城市（鎮(zhèn)）至旅游景區(qū)之間的專(zhuān)項(xiàng)交通方式5有市（鎮(zhèn)）內(nèi)公共交通線(xiàn)抵達(dá)包括從市（鎮(zhèn)）內(nèi)出發(fā)的一條或多條公交線(xiàn)5無(wú)市（鎮(zhèn)）內(nèi)公交汽車(chē)，但有長(zhǎng)途汽車(chē)抵達(dá)需設(shè)有汽車(chē)站點(diǎn)3有直達(dá)旅游專(zhuān)線(xiàn)包括旅游專(zhuān)線(xiàn)汽車(chē)，或旅游船舶航線(xiàn)，或城市（鎮(zhèn)）周邊旅游專(zhuān)列，但均需定時(shí)定點(diǎn)11.1.3抵達(dá)公路或客運(yùn)航道（干線(xiàn)）等級(jí)系指直達(dá)機(jī)場(chǎng)、高速路口、客用火車(chē)站、客用航運(yùn)碼頭、依托城市（鎮(zhèn)）抵達(dá)景區(qū)公路或客運(yùn)航道（干線(xiàn)）等級(jí)。兩者均有者，取最高分項(xiàng)10一級(jí)公路或最高級(jí)客運(yùn)航道一級(jí)公路系黑化或白化路面、行車(chē)

30、速度10060km/hr、雙向四道、寬度27m。最高級(jí)客運(yùn)航道指可通行大型游輪的航道10二級(jí)公路或高級(jí)客運(yùn)航道二級(jí)公路系黑化或白化路面、行車(chē)速度8040km/hr、雙向兩道、寬度97m。高級(jí)客運(yùn)航道指可通行中型游輪的航道6三級(jí)公路或中級(jí)客運(yùn)航道三級(jí)公路系黑化或白化路面、行車(chē)速度6030km/hr、雙向兩道、寬度76m。中級(jí)客運(yùn)航道指可通行小型游船的航道。三級(jí)以下公路或中級(jí)以下航道，不給分21.1.4抵達(dá)公路或客運(yùn)航道（支線(xiàn)）101.1.4.1路面硬化或航道暢通41.1.4.2橋涵完整或航道無(wú)障礙31.1.4.3護(hù)坡良好31.1.5外部交通標(biāo)識(shí)系指引導(dǎo)到達(dá)景區(qū)的標(biāo)識(shí)10專(zhuān)用外部交通標(biāo)識(shí)在顏色、外

31、形上有別于一般交通標(biāo)識(shí)10一般外部交通標(biāo)識(shí)51.2自配停車(chē)場(chǎng)地系指歸屬于景區(qū)自身管理的停車(chē)場(chǎng)301.2.1面積系指景區(qū)各類(lèi)自配停車(chē)場(chǎng)面積的總和1010000平米以上106000平米以上73000平米以上51000平米以上31.2.2地面考查主停車(chē)場(chǎng)的地面8生態(tài)停車(chē)場(chǎng)生態(tài)停車(chē)場(chǎng)系指有綠化停車(chē)面或綠化隔離線(xiàn)的停車(chē)場(chǎng)，或者使用生態(tài)型或環(huán)保型建筑材料修建的停車(chē)場(chǎng)8硬化或黑化地面包括水泥地面、瀝青地面或平整石板地面5砂礫地面3泥土地面11.2.3停車(chē)場(chǎng)管理81.2.3.1設(shè)停車(chē)線(xiàn)21.2.3.2停車(chē)分區(qū)11.2.3.3車(chē)場(chǎng)內(nèi)有方向引導(dǎo)指示標(biāo)識(shí)11.2.3.4分設(shè)出入口21.2.3.5專(zhuān)人值管21.2.4

32、停車(chē)場(chǎng)或碼頭美觀，有特色或有文化性21.2.5停車(chē)場(chǎng)或碼頭與景觀的協(xié)調(diào)性位置不當(dāng)，管理維護(hù)較差的，此項(xiàng)不得分21.3內(nèi)部交通301.3.1游覽線(xiàn)路本項(xiàng)中各小項(xiàng)可酌情打分，但不超出給定的最高分101.3.1.1進(jìn)出口設(shè)置合理進(jìn)出口分設(shè)，不過(guò)分鄰近，有利于游客疏散51.3.1.2游道或線(xiàn)路設(shè)置合理線(xiàn)路設(shè)置形成環(huán)線(xiàn)，觀賞面大，有利于游客游覽51.3.2游步道201.3.2.1特色游步道游步道設(shè)計(jì)特色突出, 有文化性效果101.3.2.2生態(tài)或仿生態(tài)游步道10全部游步道采用10主要游步道采用7部分游步道采用52游覽各項(xiàng)游覽服務(wù)設(shè)施要體現(xiàn)深厚的人文關(guān)懷精神，注重細(xì)節(jié)，突出特色，以形成獨(dú)特、和諧、舒適的游

33、覽氛圍2352.1門(mén)票免費(fèi)旅游景區(qū)此項(xiàng)不失分，設(shè)園中園、票中票的，發(fā)現(xiàn)一處扣2分102.1.1設(shè)計(jì)制作精美32.1.2有突出特色系指設(shè)計(jì)制作有特點(diǎn)或成套制作32.1.3背面有游覽簡(jiǎn)圖，咨詢(xún)、投訴、緊急救援電話(huà)42.2游客中心702.2.1位置10位置優(yōu)越設(shè)在主入口附近,方便醒目的地點(diǎn)10位置合理設(shè)在游客集中活動(dòng)的區(qū)域52.2.2標(biāo)識(shí)醒目52.2.3造型、色彩、外觀與景觀的協(xié)調(diào)性10造型景觀化，能夠烘托景觀環(huán)境10造型、色彩、外觀與景觀相適應(yīng)52.2.4規(guī)模根據(jù)實(shí)際情況酌情打分10專(zhuān)用，且面積適應(yīng)游客需要10兼用或面積偏小52.2.5設(shè)施與服務(wù)需在游客中心外明示免費(fèi)服務(wù)項(xiàng)目352.2.5.1設(shè)電

34、腦觸摸屏需在游客中心內(nèi)部設(shè)置,并能完好使用6內(nèi)容豐富包括各項(xiàng)景點(diǎn)、設(shè)施及服務(wù)的介紹6內(nèi)容基本滿(mǎn)足游客需要32.2.5.2影視介紹需在游客中心內(nèi)設(shè)置112.2.5.2.1設(shè)施6影視廳6影視播放系統(tǒng)32.2.5.2.2內(nèi)容5內(nèi)容豐富、信息充分5概要介紹景區(qū)一般信息32.2.5.3提供游客休息設(shè)施數(shù)量與本旅游景區(qū)的接待規(guī)模相適應(yīng)，檔次與本旅游景區(qū)總體檔次相適應(yīng)，酌情給分42.2.5.4提供本旅游景區(qū)導(dǎo)覽宣傳資料游客能獲取本旅游景區(qū)主要的導(dǎo)覽和宣傳資料，其中至少包括一種免費(fèi)宣傳品4品種多,展示精美4品種較多,展示一般22.2.5.5有工作人員提供咨詢(xún)服務(wù)佩帶工牌,職責(zé)明確，服務(wù)良好32.2.5.6提供

35、游程線(xiàn)路圖等22.2.5.7明示景區(qū)活動(dòng)節(jié)目預(yù)告包括當(dāng)日景區(qū)活動(dòng)節(jié)目預(yù)告及階段活動(dòng)預(yù)告12.2.5.8提供導(dǎo)游（講解）服務(wù)公布本旅游景區(qū)的所有導(dǎo)游人員（照片、姓名、編號(hào)及語(yǔ)種）22.2.5.9提供飲料及紀(jì)念品服務(wù)22.3標(biāo)識(shí)系統(tǒng)492.3.1設(shè)置172.3.1.1導(dǎo)游全景圖全景圖要正確標(biāo)識(shí)出主要景點(diǎn)及旅游服務(wù)設(shè)施的位置，包括各主要景點(diǎn)、游客中心、廁所、出入口、醫(yī)務(wù)室、公用電話(huà)、停車(chē)場(chǎng)等，并明示咨詢(xún)、投訴、救援電話(huà)，少一項(xiàng)扣1分52.3.1.2導(dǎo)覽圖指處于大型景區(qū)內(nèi)交叉路口，標(biāo)明現(xiàn)在位置及周邊景點(diǎn)和服務(wù)設(shè)施的圖示42.3.1.3標(biāo)識(shí)牌指景區(qū)內(nèi)引導(dǎo)方向或方位的指引標(biāo)志42.3.1.4景物介紹牌指介

36、紹主要景點(diǎn)、景觀或相關(guān)展示內(nèi)容的介紹說(shuō)明牌42.3.2布局布局合理，根據(jù)數(shù)量，合理設(shè)置，發(fā)現(xiàn)一處設(shè)置不合理扣一分52.3.3設(shè)計(jì)制作162.3.3.1設(shè)計(jì)122.3.3.1.1圖案圖案直觀明了，雅致大方。酌情打分42.3.3.1.2外形外形別致，具有藝術(shù)感。酌情打分42.3.3.1.3材質(zhì)從檔次、生態(tài)性、與景區(qū)協(xié)調(diào)性考查。酌情打分42.3.3.2制作4精致4一般22.3.4維護(hù)4好無(wú)脫落、無(wú)毛剌、無(wú)腐蝕等4一般基本無(wú)脫落、無(wú)毛剌、無(wú)腐蝕等22.3.5中英文對(duì)照無(wú)中英文對(duì)照說(shuō)明的，不得分；文不符圖或中英文有錯(cuò)誤的，發(fā)現(xiàn)一處扣1分42.3.6中外文（非英文）對(duì)照每增加一種外文對(duì)照，得1分，最多3分

37、；但如文不符圖或有錯(cuò)誤的，則扣除該種外文對(duì)照得分32.4宣教資料包括正式出版印刷的導(dǎo)游圖、明信片、畫(huà)冊(cè)、音像制品、研究論著、科普讀物等。其中，音像制品每種3分；精美畫(huà)冊(cè)或研究專(zhuān)著每種2分；其他每種1分152.5導(dǎo)游服務(wù)指景區(qū)提供的導(dǎo)游、導(dǎo)覽等各種服務(wù)372.5.1導(dǎo)游人員數(shù)量數(shù)量與游客接待規(guī)模和旅游景區(qū)性質(zhì)相適應(yīng)，酌情打分52.5.2導(dǎo)游語(yǔ)種粵語(yǔ)導(dǎo)游、閩南話(huà)導(dǎo)游，每種2分；外語(yǔ)導(dǎo)游每個(gè)語(yǔ)種3分。最多為9分92.5.3具有高級(jí)導(dǎo)游員或講解員含可為游客服務(wù)的高級(jí)館員、研究員等，須作為正式講解員公布32.5.4設(shè)語(yǔ)音導(dǎo)游5便攜式可選擇播放5便攜式循環(huán)播放3定點(diǎn)循環(huán)播放12.5.5導(dǎo)游詞科學(xué)、準(zhǔn)確、有

38、文采檢查有關(guān)資料，結(jié)合現(xiàn)場(chǎng)檢查，酌情打分52.5.6導(dǎo)游效果（清晰、生動(dòng)、吸引人）參考細(xì)則三中“講解服務(wù)”項(xiàng)得分52.5.7導(dǎo)游服務(wù)有針對(duì)性，強(qiáng)調(diào)個(gè)性化根據(jù)游客特點(diǎn)進(jìn)行有針對(duì)性的講解，能滿(mǎn)足特殊人群的特殊需求52.6游客公共休息設(shè)施和觀景設(shè)施262.6.1布局合理數(shù)量充足，能滿(mǎn)足需要，不設(shè)置在危險(xiǎn)地帶、危險(xiǎn)場(chǎng)所。酌情打分82.6.2造型與景觀環(huán)境的協(xié)調(diào)性5對(duì)景觀有特別烘托效果5與景觀環(huán)境基本協(xié)調(diào)32.6.3制作制作精美，有藝術(shù)感52.6.4材質(zhì)從檔次、生態(tài)性、與景區(qū)協(xié)調(diào)性考查52.6.5維護(hù)3好3一般12.7公共信息圖形符號(hào)設(shè)置標(biāo)識(shí)的內(nèi)容、位置與范圍，參照gb/t10001標(biāo)準(zhǔn)，如果現(xiàn)有的國(guó)家

39、標(biāo)準(zhǔn)沒(méi)有提供圖形符號(hào)，可采用國(guó)際慣例或景區(qū)自行設(shè)計(jì)182.7.1位置與數(shù)量在停車(chē)場(chǎng)、出入口、售票處、購(gòu)物場(chǎng)所、醫(yī)療點(diǎn)、廁所、餐飲設(shè)施等位置，合理設(shè)置公共信息圖形符號(hào)。發(fā)現(xiàn)一處沒(méi)按要求設(shè)置扣一分62.7.2圖形符號(hào)設(shè)計(jì)62.7.2.1圖形規(guī)范22.7.2.2與景觀相協(xié)調(diào)22.7.2.3有文化特色22.7.3視覺(jué)效果42.7.3.1精美22.7.3.2清晰22.7.4維護(hù)保養(yǎng)22.8特殊人群服務(wù)項(xiàng)目包括殘疾人輪椅、盲道、無(wú)障礙設(shè)施，老年人使用的拐杖，兒童使用的童車(chē)等。查看服務(wù)指南與相關(guān)設(shè)施，每項(xiàng)得2分103旅游安全近兩年內(nèi)發(fā)生過(guò)游客死亡或重殘的旅游安全事故且景區(qū)負(fù)有主要責(zé)任的，扣40分；負(fù)有管理責(zé)

40、任的，扣20分（按事故責(zé)任書(shū)認(rèn)定）803.1安全保護(hù)機(jī)構(gòu)、制度與人員103.1.1設(shè)有安全保護(hù)機(jī)構(gòu)23.1.2有健全的安全保護(hù)制度23.1.3專(zhuān)職安全保護(hù)人員在游客集中和有安全隱患的地方分布；以水上游樂(lè)為主的旅游景區(qū)的巡視員、救護(hù)員，比例應(yīng)較高43.1.4流動(dòng)安全保護(hù)人員數(shù)量景區(qū)流動(dòng)安全保護(hù)人員應(yīng)與旅游區(qū)規(guī)模及性質(zhì)相適應(yīng)23.2安全處置173.2.1高峰期游客安全處置73.2.1.1預(yù)案職責(zé)明確，程序清晰33.2.1.2處置效果工作人員到崗到位，分流得力，安全措施有效43.2.2特殊情況的安全處置包括惡劣氣候、突發(fā)災(zāi)情、傳染病疫情、食物中毒、纜車(chē)停電等特殊情況73.2.2.1預(yù)案33.2.2.

41、2處置效果反應(yīng)迅速，組織得力，替代設(shè)施到位，處置效果好43.2.3安全巡查設(shè)施完備，定時(shí)巡查，能有效維護(hù)安全秩序33.3安全設(shè)備設(shè)施273.3.1危險(xiǎn)地帶安全防護(hù)設(shè)施包括安全護(hù)欄、水上拉網(wǎng)等應(yīng)齊全和有效。發(fā)現(xiàn)一處不足或無(wú)效扣35分83.3.2消防、防火等設(shè)備重點(diǎn)是室內(nèi)旅游點(diǎn)的消防設(shè)備，森林公園、風(fēng)景區(qū)、自然保護(hù)區(qū)等旅游區(qū)的防火設(shè)備等應(yīng)齊備、完好、有效。發(fā)現(xiàn)一處不合格扣2分63.3.3監(jiān)控設(shè)施5設(shè)閉路監(jiān)控系統(tǒng)5設(shè)瞭望臺(tái)33.3.4游覽游樂(lè)服務(wù)設(shè)施安全包括交通工具、交通設(shè)施、游樂(lè)設(shè)施、水上游樂(lè)設(shè)備以及地面防滑處理、無(wú)障礙設(shè)施等，應(yīng)符合安全規(guī)定。發(fā)現(xiàn)一處安全不合格的扣2分53.3.5特殊旅游項(xiàng)目的安

42、全確認(rèn)速降、蹦極、潛水、漂流、游樂(lè)等特殊旅游項(xiàng)目，未經(jīng)驗(yàn)收的，此項(xiàng)不得分33.4安全警告標(biāo)志、標(biāo)識(shí)應(yīng)齊全、醒目、規(guī)范。如設(shè)置不足或設(shè)置不規(guī)范，每處扣2分，沒(méi)有設(shè)置不得分83.5安全宣傳包括安全說(shuō)明或須知等；有關(guān)重點(diǎn)景區(qū)（水上項(xiàng)目、滑雪場(chǎng)）需安裝安全廣播。安全說(shuō)明或須知等要求圖形顯示和中外文對(duì)照，置于醒目位置。達(dá)不到以上要求的，每項(xiàng)扣2分，沒(méi)有設(shè)置不得分63.6醫(yī)療服務(wù)83.6.1設(shè)立醫(yī)務(wù)室4專(zhuān)用專(zhuān)為游客設(shè)立的醫(yī)務(wù)室4兼用內(nèi)部設(shè)立主要為員工服務(wù)，同時(shí)兼為游客服務(wù)的醫(yī)務(wù)室23.6.2有專(zhuān)職醫(yī)護(hù)人員13.6.3備日常藥品13.6.4備急救箱13.6.5備急救擔(dān)架13.7救護(hù)服務(wù)43.7.1救護(hù)設(shè)備重

43、點(diǎn)是水上旅游景區(qū)、山地旅游景區(qū)、滑雪場(chǎng)等的救護(hù)設(shè)備23.7.2建立緊急救援體系23.7.2.1內(nèi)部救援電話(huà)向游客公布且暢通有效13.7.2.2運(yùn)送與相關(guān)單位有專(zhuān)門(mén)運(yùn)送協(xié)議，及時(shí)發(fā)現(xiàn)，安全運(yùn)送14衛(wèi)生1404.1環(huán)境衛(wèi)生204.1.1場(chǎng)地秩序無(wú)亂堆、亂放、亂建現(xiàn)象，施工場(chǎng)地維護(hù)完好、美觀，發(fā)現(xiàn)一處不合格扣1分54.1.2游覽場(chǎng)所地面無(wú)污水、污物，發(fā)現(xiàn)一處污水或污物明顯的，扣1分54.1.3建筑物及各種設(shè)施設(shè)備無(wú)污垢、無(wú)剝落，發(fā)現(xiàn)一處污垢或剝痕明顯的，扣1分；（在規(guī)劃建設(shè)中對(duì)建筑物和設(shè)施的剝落和破損有特殊要求除外）54.1.4氣味清新，無(wú)異味；不符合要求酌情扣分54.2廢棄物管理404.2.1污水排放54.2.1.1排放效果不污染地面、河流、湖泊、海濱等。發(fā)現(xiàn)一處不得當(dāng)?shù)?，視情?jié)嚴(yán)重程度扣13分34.2.1.2排放設(shè)施現(xiàn)場(chǎng)檢查為主，設(shè)施需齊全和完好，酌情給分24.2.