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管理師復習資料單項選擇1. Executives or managers who coach, advise, and encourage employees of lesser rank are called .A. protgsB. teachersC. mentorsD. role modelsE. the HR managers preferences有一些管理者和經(jīng)理,他們對下屬知道、建議、鼓勵,這些管理者和經(jīng)理稱為導師2. As an appraiser, you should try to do all of the following except .A. minimize criticismB. change the person, not the behaviorC. focus on solving problemsD. be supportive如果你是一個績效評估者,你應該做下面的所有事情,除了:改變某個員工,而不改變他的行為。3. Individuals working internationally need to know as much as possible about all of the following host-country characteristics except .A. social and business etiquetteB. cultural values and prioritiesC. political structure and current playersD. cultural trends對于那些跨國工作的員工,他們應該盡可能多地了解東道國的一下特征,除了一點:文化趨勢。4. Questions contained in structured job interviews should be based on .A. job analysisB. job designC. job specializationD. job utilization結(jié)構(gòu)化面試中的問題應該來源于:工作分析。5. Outplacement services are .A.useful methods of attracting individuals into a careerB.designed to help terminated employees find a job elsewhereC.rarely given to executive employeesD.vital parts of any career management system再就業(yè)服務被設計用來幫助那些被終止雇傭關(guān)系的員工再找到份工作。6. Which of the following is not a core skill that is critical for success abroad? .A. physical fitness and mental maturityB. effective delegatory skillsC. prudent decision-making skillsD. cultural adaptability要成功地在海外工作,員工需要很多關(guān)鍵核心技能,下面哪一個不屬于其中之一:有效的管理技能。7. If your primary objective for a performance appraisal is to give employees developmental feedback, which of the following appraisal methods should you use? .A. trait methodB. results methodC. behavior methodD. attitudinal method如果你實施一次績效評估的主要目的是給與員工開發(fā)性的反饋,那么你應該使用哪一種績效評估方法:基于行為的方法。8. Compensation programs that compensate employees for the knowledge they possess are known as .A. skill-based pay plansB. performance-based pay plansC. merit-based pay plansD. seniority-based pay plans根據(jù)員工掌握的知識向員工發(fā)放薪酬的薪酬體系稱為“以技能為基礎的薪酬體系”。9. To implement a successful program in basic and remedial training, managers should do all of the following except .A.explain to employees why training will help them in their jobsB.use a classroom-oriented approach so employees learn by lecturesC.provide feedback on employees progressD.relate the training to the employees goals為了實施一次對員工的行為和績效有幫助的培訓,管理者們要做下面的事情,除了:實施課堂培訓,讓員工通過接受授課來學習。10. Which of the following is not true of self-ratings of performance? .A. They are beneficial when managers seek to increase the employees involvement in the review processB. Critics argue that self-ratings are more lenientC. Research has shown that self-ratings are as valid as, if not more valid than, test scoresD. They are free of most biases that other rating sources may have對于員工自我評估,下面那個說法是錯誤的:“員工自評”沒有其他評價來源的偏差。11. Performance appraisal methods can be broadly classified as either , , or approaches.A. trait, behavioral, judgmentalB. trait, behavioral, resultsC. behavioral, judgmental, resultsD. behavioral, judgmental, attitudinal績效評估方法可以大致分類為:特征法、行為法、結(jié)果法。12.The area from which employers obtain certain types of workers from within the organization is known as the .A. internal labor marketB. regional labor marketC. recruiting areaD. external labor market雇主從組織內(nèi)部招聘員工,這種招聘來源稱為:內(nèi)部勞動力市場。13. Coaching is a technique that can be used to develop individual skills, knowledge, and attitudes.教練式培訓是一種在職培訓,可以用來開發(fā)員工的技能、知識、態(tài)度A. on-the-jobB. off-the-jobC. web-based trainingD.classroom training14. The primary reason why organizations train new employees is to .A.increase their knowledge, skill, and ability levelB.help trainees achieve personal career goalsC.comply with government regulationsD.improve the work environment組織培訓新員工最主要的目的是:增加他們的知識、技能、能力水平。15. The HR department in an overseas unit must be particularly responsive to all of the following environments except .A. political B. culturalC. technologicalD. legal在一個跨國單位的人力資源部,應該對下面環(huán)境特別敏感,除了:技術(shù)環(huán)境。16. Which of the following is not a primary impact that technology has had on HRM? .A. It has altered the methods of collecting employment information.B. It has speed up the processing of employment data.C. It has diminished the role of supervisors in managing employees.D. It has improved the processes of internal and external communications.技術(shù)對人力資源管理帶來了很多影響,下面那一個不屬于其中之一:技術(shù)減弱了主管管理下屬的角色。17. Which management group has primary responsibility for the development of disciplinary policies and procedures? .A. the legal departmentB. top-level managementC. the HR departmentD. middle management哪一個管理團隊對于開發(fā)紀律性的政策和流程有主要的責任:人力資源部。18. To create a more flexible pool of employees, managers might most likely .A. rely on job-based pay structuresB. rely on skill-based pay structuresC. implement a gainsharing incentive systemD. implement an employee stock ownership plan為了打造更靈活的員工團隊,管理者們應該依靠以技能為基礎德薪酬體系。19. Which of the following does not alter the nature of jobs and the requirements of individuals needed to successfully perform these jobs? .A. downsizingB. adoption of teamsC. stable growth in product demandD. global change下面那一項沒有改變工作的本質(zhì)以及對于成功完成工作對于員工的要求:平穩(wěn)增長的對與產(chǎn)品的需求。20. Wage survey data will normally be collected with the use of .A. low-rated jobsB. key jobsC. high-rated jobsD. strategic jobs薪酬調(diào)查的數(shù)據(jù)經(jīng)常通過分析關(guān)鍵崗位來獲得21. When setting performance measures for incentive systems, we can say that the best measures are .A. quantitative, simple to understand, and show a clear relationship between output and rewardB. qualitative, flexible, and create competition between employeesC. those that allow employers to “ratchet up ” standards and base rewards on qualitative standardsD. those that reduce administrative costs, determine rewards based only on quantity, and reward only exceptional employees當我們?yōu)榧钕到y(tǒng)設定績效標準是,最好的標準是:量化的、容易理解的、在員工的表現(xiàn)和報酬之間有清晰關(guān)系的。22. To facilitate an egalitarian environment, which of the following HR practices should managers implement? .A. team-based trainingB. HRIS technologiesC. profit sharingD. team-based selection為了推動一種平均化的環(huán)境,管理者們要實施下面那一種操作:利潤分享23. If a job analyst doubt the accuracy of information provided by employees, he or she should .A. challenge the employees with their false statementsB. report them to their supervisorsC. turn the task of job analysis over to someone with more HRM experienceD. obtain additional information from them or from their supervisors如果一個工作分析著對員工提供的信息準確性感到疑問,他可以向該員工或其上級要求更詳細的信息。24. Reasons for not hiring from within include all of the following except .A. motivational concernsB. lack of qualified internal candidatesC. a need for new ideasD. the risk of “employee cloning ”組織不愿意從內(nèi)部招聘的員工包括以下因素,除了:激勵性25. Executives or managers who coach, advise, and encourage employees of lesser rank are called .A. protgsB. teachersC. mentorsD. role models26. Which of the following is an example of a well-written performance standard? .A. Desk clerks are expected to check out approximately fifteen customers every half-hourB. Customer service representatives should be energetic and pleasant to customersC. Resident dorm advisers should be easily accessible to studentsD. Police should respond to a call within a short period of time下面那一個是比較理想的績效標準:前臺人員被要求每半個小時接待大約15個客戶27. In the development of a factor comparison scale, key jobs are normally ranked against all of the following factors except .A. skillB. performanceC. mental effortD. responsibility為了開發(fā)因素比較量表,關(guān)鍵崗位要和一下一些因素進行比較,除了:績效28. An incentive plan is more likely to succeed in an organization when all of the following are true except .A. employees morale is highB. employees believe they are being treated fairlyC. there is harmony between employees and managementD. employees believe that incentive payment are deferred當我們坐到以下幾點后,組織中的激勵體系更容易實施成功,除了:員工認為他們的激勵報酬會延期發(fā)放。29. If you were developing a performance appraisal system for individuals on international assignments, it would be best to base individuals appraisals on information from .A. host-country evaluationsB. home-country evaluationsC. both home- and host-country evaluationsD. peer evaluations如果你為外派雇員開發(fā)績效考核體系,那么你設計的考核標準要:基于東道國和母國的標準。30. Human capital of a firm include the following except .A. the knowledge of a firms workersB. skills of a firms workersC. the expertise of a firms workersD. the behavior of a firms workers組織的人力資本不包括以下哪一點:員工的行為。31. In general, in recent years the role of people in a determining a firms competitive advantage has .A. decreased in importance in manufacturing firms but increased in service firmsB. increased in importance in service firms but decreased in manufacturing firmsC. increased in importance in both service and manufacturing firmsD. decreased in importance in both service and manufacturing firms近幾年,人們決定一家公司競爭優(yōu)勢的角色在制造業(yè)和服務業(yè)都增加了。32. Objectives accomplished through job analysis include all of the following except .A. establishing the job-relatedness of selection requirementsB. determining the relative worth of a jobC. eliminating discrepancies between internal wage rates and market ratesD. proving criteria for evaluating the performance of an employee通過工作分析,我們能達到以下目標,除了:減少內(nèi)外部薪酬水平的差距。33. 360-degree feedback might be used for the following except .A. personal developmentB. appraisalC. payD. recruitment360度反饋法可以用作以下場合,除了:招聘。34. Employees who are coached, advised, and encouraged by employers of greater rank are known as .A. fast-trackersB. organizational studentsC. mentorsD. protgs有些員工被上級培訓、指導、建議,這些員工稱為被培訓者。35. Which of the following isnt a form of performance-based compensation? .A. piece-rateB. profit-sharingC. minimum wageD. lump-sum bonuses下面那一個不是以績效為基礎的薪酬體系的一種形式:最低工資。36. Advantage of employee stock ownership plans (ESOPs)include all of the following except .A. employers are able to provide retirement benefits to employees at a relatively low costB. the employees pensions are less vulnerable due to diversificationC. ESOPs can increase employees pride of ownershipD. ESOPs can provide an incentive for employees to increase productivity員工持股計劃的報酬不包括下面那一點:由于多樣化,員工的養(yǎng)老金缺點更少了。37. Lee, a new supervisor, wants to correctly document the poor performance of an employee. Which of the following would he not have to do? .A. perform a current performance appraisal of the employeeB. note the date, time, and location of the misconductC. record the consequences of the employees action on the work unitD. list the negative behavior exhibited by the employeeLee,一個新主管,主要要正確地記錄下一個員工低下的績效,下面那件事不用去做:對該員工現(xiàn)在績效進行考評。38. All of the following benefits are realized by aligning employee rewards with performance except .A. employees will share the gains that result from any performance improvementB. employees will pursue outcomes that beneficial to themselvesC. employees will perceive a greater degree of fairnessD. employees may go out of their way to help the organization當組織把員工的報酬和績效聯(lián)系起來后可以帶來以下好處,除了:員工會追求對其有利的結(jié)果。39. Staffing the organization, designing jobs and teams, developing skillful employees, identifying approaches for improving employee performance, and other “HRM” issues are duties typically reserved for .A. HR managersB. line managersC. HR and line managersD. top executives為組織配備人員、設計工作和團隊、開發(fā)有技能的員工、找到提高員工績效的方法、以及其他一些人力資源管理活動,這些都是人力資源經(jīng)理和直線經(jīng)理的責任。40. Job analysis is called the cornerstone of HRM because .A. the information obtained is proactiveB. it is the first job given to new HRM employeesC. the information it collects serve so many HRM functionsD. it is required by law工作分析被稱為人力資源管理的基石,因為:工作分析收集到的信息服務于其他各大模塊。41. During the selection procedure, an applicant may be rejected .A. after the preliminary interviewB. after completing the application blankC. after selection test results are receivedD. at any step in the procedure在甄選過程中,某個申請人可能在任何一環(huán)被拒絕。42. Which type of training allows students to get real-world experience in organizations while still receiving college credit? .A. vestibule trainingB. apprenticeship trainingC. internshipsD. college training下面哪種類型的培訓能讓學生獲得現(xiàn)實世界工作的經(jīng)驗,又能獲得學校的學分:實習。43. Self- appraisals are best for .A. administrative purposesB. developmental purposesC. promotional purposesD. regulatory purposes員工自評最好用做能力開發(fā)的目的。44. An employer wishing to set up the job classification system of job evaluation would have to .A. establish a point plan to evaluate all jobsB. rank jobs according to the beliefs of committee membersC. describe job grades with increasing amount of responsibility, skill, knowledge, or abilityD. evaluate jobs with the use of a job evaluation scale如果某個雇主希望建立工作評價的工作分析體系,它應該:對于不同崗位級別進行描述,附上不同的責任、技能、知識、能力。45. When a combination salary and commission plan is used to compensate sales employees, the percentage of cash compensation paid in commission is called .A. a bonusB. a lump-sum bonusC. an incentiveD. leverage當組織用底薪和傭金的方式來為銷售人員發(fā)放薪酬時,傭金的百分比稱為:激勵因素46. To enhance the degree of rareness in employee skill and abilities, organizations should develop competencies in their employees that .A. can be transferred to other organizationsB. can be duplicated C. provide generic skills that are widely valuedD. are not equally available in the labor market為了增加組織內(nèi)容元技能和能力的稀有性,組織應該開發(fā)那些很難在勞動力市場上找到相同類型的技能。47. Sometimes organizations provide services to terminated employees that help them bridge the gap between their old position and a new job. These services are known as .A. downsizing programsB. “headhunting” assistance programsC. outplacement assistanceD. employee assistance programs(EAPs)有時組織會為那些被終止了雇傭關(guān)系的員工提供服務,幫助他們再找到份工作,這種服務稱為再就業(yè)服務。48. Organizations like to hire older workers because .A. they have proven employment experienceB. they learn fasterC. they have better safety recordsD. they do not require medical benefits組織喜歡雇用更年長的員工,因為:他們有可以借鑒的工作經(jīng)驗。49. When determining where training emphasis should be placed, an examination of the goals, resources, and environment of the organization is known as .A. task analysisB. organization analysisC. resource analysisD. skills analysis當我們決定要把培訓重點放在哪里的時候,對于組織的目標、資源、環(huán)境的分析稱為組織分析。50. While a career development program requires special processes and techniques, a basic requirement is .A. task analysisB. role modelingC. management supportD. a promotion policy當一個職業(yè)開發(fā)體系需要特殊的技術(shù)時,基本的要求是:管理層支持。51. The worth and compensation of a job should depend on all of the following except .A. the conditions and hazards under which the work is performedB. the skill and effort the job requiresC. the amount of responsibility involvedD. the gender of the employees一個崗位的價值和薪酬應該取決于以下因素,除了:崗位上工作的員工的性別。52. Regardless of the selection methods used, it is essential that the selection procedure be .A. lengthy and thoroughB. quick and efficientC. reliable and validD. a positive experience for applicants不論我們用什么方式實施招聘,最關(guān)鍵的是招聘的流程:效度要高、信度要高。53. A supervisor who provides a continuing flow of instructions, comments, and suggestions to the subordinate is engaging in what type of on-the-job training? .A. case studyB. coachingC. individual developmentD. role modeling某個主管為下屬不斷指導、建議、評語,那么這個主管正在實施哪種培訓:教練式培訓。54. Performance appraisal systems sometimes yield disappointing results for all of the following reasons except .A. lack of top-management supportB. rate biasC. use of the appraisal program for conflicting purposesD. use of appraisal systems in validating job analysis績效評估體系有時會產(chǎn)生出令人失望的結(jié)果,原因如下,但不包括:使用評價體系來驗證工作分析的有效性。55. An employer wishing to raise the “real wages” of employees would have to .A. grant wage increases larger than the cost of livingB. reevaluate jobs in order to upgrade their worthC. pay employees on a pay-for-performance standardD. grant across-the -board wage increases雇主如果希望提升員工的“純收入”,他應該:給員工的工資增長快于生活成本的增長。56. Disadvantages of profit sharing include all of the following except .A. because payments are made only once a year, they may lose their motivational valueB. plans may not pay off for several years in a rowC. effective profit sharing plans require a second HR programD. employee morale could drop during time periods after no bonus has been given利潤分享的缺點包括以下幾點,除了:有效的利潤分享需要一個second hr program。57. All of the following as attributes of successful global managers has been identified except .A. ability to seize strategic opportunitiesB. sensitivity to issues of diversityC. interpersonal competencyD. capability to manage a highly centralized organization作為一個成功的全球化經(jīng)理,因該具備以下素質(zhì),除了:有能力管理一個高度集權(quán)化的組織。58. To attain a sustainable competitive advantage through people, organizations should develop competencies in their employees that .A. are transferable to other organizationsB. can be duplicated C. provide generic skills that are widely valuedD. are designed around unique team processes為了通過員工來獲得持續(xù)的競爭優(yōu)勢,組織應該開發(fā)圍繞單一團隊流程的能力。59. Which of the following is not an outcome of low salary budget? .A. increased turnoverB. increased employee outputC. the creation of a two-tier wage systemD. diminished employee output組織如果減低薪酬預算的話,下面哪種結(jié)果是不可能的:更高的員工表現(xiàn)60. Benefits of orientation programs frequently reported by employers include all of the following except .A. higher turnoverB. facilitation of learningC. improved employee moraleD. increased productivity
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