酒店專業(yè)術(shù)語一覽表.doc

酒店專業(yè)術(shù)語一覽表中文英文英文全稱酒店HotelHotel前臺Front DeskFront Desk總服務(wù)臺Front OfficeFront Office客房部HousekeepingHousekeeping預(yù)訂部ReservationsReservations餐務(wù)部F&B Dept.Food and Beverage人事部PersonnelPersonnel工程部EngineeringEngineering維修部Repair and MaintenanceRepair and Maintenance銷售部SalesSales宴會部BanquetsBanquets財務(wù)部AccountingAccounting辦公室OfficeOffice商務(wù)中心Business CenterBusiness Center安全保衛(wèi)部SecuritySecurity綜合部MiscellaneousMiscellaneous電腦中心Computer CenterComputer Center程控機房PBX / PABXTelephone Department餐廳RestaurantRestaurant酒吧BarBar桑拿SaunaSauna咖啡廳Coffee ShopCoffee Shop洗衣房laundrylaundry游泳池Swimming poolSwimming pool理發(fā)廳Barber shopBarber shop美容廳Beauty SalonBeauty Salon健身俱樂部Health clubHealth club娛樂中心RecreationRecreation客房RoomGuestroom營業(yè)點POSPoint of Sale客房：單人間SingleSingle雙人間DoubleDouble豪華單人間QueenQueen特豪華單人間KingKing三人間TripleTriple四人間客房QuadQuad or Quadruple雙人套間Twin-DoubleTwin-double or Double-Double兩用套間StudioStudio小套間Mini-SuiteMini-Suite or Junior Suite大套間SuiteSuite標準間TwinTwin室內(nèi)連房Conn. RoomConnecting Room室外毗連房Adjo. RoomAdjoining Room海濱小舍CabanaCabana免費房CompComplimentary殘疾人客房Handicap RoomsHandicap Rooms自用房House UseHouse Use迎送好客套間Hospltality SuiteHospltality Suite大廈屋頂套間Penthouse SuitePenthouse Suite維修房OOOOut-of-Order非賣房OOIOut of Inventory臟房DirtyDirty清掃房ClearingClearing清潔房CleanedCleaned已檢房ReadyReady可用房V/CVacant and Ready占用房OccupiedOccupied延長停留客房Stay-overStay-over未整理房On-ChangeOn-Change已租用但客人未使用房Sleep-outSleep-out跑帳房SkipperSkipper錯誤占用房間SleeperSleeper客人暫時不能進入房Lock-outLock-out房類TypeType房號Room No.Room No.房價代碼RateCodeRateCode價類ClassClass房價RateRate門市價List RateList Rate房數(shù)RoomsNo. Rooms占用數(shù)OccupiedRooms Occupied批準出租客房數(shù)AuthorizedRooms Authorized已出租客房數(shù)SoldRooms Sold可用房數(shù)AvailableRooms Available預(yù)訂數(shù)ReservationNo. of Reservation其他:其他要求Other RequestsOther Requests欄桿小床CribCrib室內(nèi)連房ConnectingConnecting陽臺BalconyBalcony折迭加床RollawayRollaway室外毗連房AdjacentAdjacent游泳池觀景Pool overlookPool overlook客人GuestGuest旅行社Travel Agent/TATravel Agent代理AgencyAgency團隊GroupGroup公司Comp.Company地區(qū)經(jīng)營管理總裁DirectorArea Director總經(jīng)理ManagerGeneral manager and ownership副總經(jīng)理Assistant Mana.Assistant Manager住店經(jīng)理Resident Mana.Resident Manager行政助理Admin. AssistantAdministrative Assistant區(qū)域銷售主任Regional DirectorRegional Director地區(qū)財務(wù)總監(jiān)Area ControllerArea Controller客房部經(jīng)理Executive HousekeeperExecutive Housekeeper總服務(wù)臺經(jīng)理Front Office ManagerFront Office Manager工程部經(jīng)理Chief EngineerChief Engineer安全保衛(wèi)部經(jīng)理Director SecurityDirector Security人事部經(jīng)理Director PersonnelDirector Personnel餐務(wù)部經(jīng)理F&B DirectorFood and Beverage Director銷售部經(jīng)理Director SalesDirector Sales財務(wù)部經(jīng)理ControllerController部門副經(jīng)理Assistant Front Office ManagerAssistant Front Office Manager宴會部主任Director of CarteringDirector of Cartering餐務(wù)部副經(jīng)理Assistant F&B DirectorAssistant Foot&Beverage Director銷售部主任Sales ManagerSales Manager餐務(wù)財務(wù)主任Food&Beverage ControllerFood&Beverage Controller餐廳經(jīng)理Restaurant ManagerRestaurant Manager財務(wù)部副經(jīng)理Assistant ControllerAssistant Controller預(yù)訂部主任Reservations ManagerReservations Manager服務(wù)主管Superintendent of ServicesSuperintendent of Services跑菜部主管Outlet ManagerOutlet Manager廚師長Executive ChefExecutive Chef服務(wù)員主管Executive StewardExecutive Steward采購主管Purchasing AgentPurchasing Agent收銀員CashiersCashiers夜班會計Night AuditorNight Auditor辦公人員ClerkClerk客房部經(jīng)理HousekeeperHousekeeper領(lǐng)班InspectorInspector客房服務(wù)員Housekeeping StaffHousekeeping Staff總服務(wù)臺工作人員Front Desk ClerkFront Desk Clerk市場員SalesManSalesMan審計人AuditorAuditor批準人ApprovedApproved審閱者Reviewed byReviewed by操作員OperatorOperator取消預(yù)訂CancellationCancellation預(yù)訂客人ReservationReservation擔(dān)保預(yù)訂客人GuaranteedGuaranteed Reservation結(jié)帳離店客人Check-outsCheck-outs預(yù)訂而未到客人No-showsNo-shows臨時來下榻的客人Walk-insWalk-ins散客TransientTransient過夜客人S/OStay Over將離客人DueDue to Checkout延長下榻日期的賓客OverstaysOverstays提前結(jié)帳離店的客人UnderstaysUnderstays貴賓V.I.P.Very Important Person姓名NameName性別SexSex姓LastLast/Family Name名FirstFirst狀態(tài)StatusStatus生日Birth.Birthday年齡AgeAge國家CountryCountry電話Tel.Telephone傳真FaxFax地址Addr.Address郵政編碼ZipZip CodeEmailEmailEmail簽名Sign.Signature班次ShiftShift團號Group No.Group No.公司號Corp No.Corporation No.組GroupGroup帳號AccntAccount住客卡號CardIdCardId市場碼Market CodeMarket Code聯(lián)系人CoordinatorCoordinator聯(lián)系人電話ContractPhoneContractPhone人數(shù)PersNo. Persons成人AdultsAdults兒童ChildrenChildren男賓數(shù)MalesMales女賓數(shù)FemalesFemales房數(shù)RoomsNo. Rooms結(jié)帳方式MOSMode of Settle確認否ConfirmedConfirmed確認方式ConfirmConfirm確認日期Confirm DateConfirm Date接待方式Rece.Rece.信用限額Credit LimitCredit Limit來處Come FromCome From目的地DestinationDestination優(yōu)惠原因Override CodeOverride Code公司帳號CorpAccntCorpAccnt團隊帳號GroupAccntGroupAccnt旅行代理號TAAccntTA Accnt客人歷史檔案號ProfileNoProfileNo證件類型CertTypeType of Certification證件號碼IDIdentification簽證類型VisaTypeVisaType失效日期ExpireDateExpireDate航班號FlightFlight首選房號Prefer RoomPrefer Room喜愛房風(fēng)格PreferStylePreferStyle上次住店房價代碼LastRateCodeLastRateCode上次住