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INTRODUCTION
Globalinfluencermarketingisprojectedtogrowtoa$24
billionindustrybytheendof2024.Brandsofallsizeshavebeenusingthesecommercialcollaborationswithpopular
socialmediausersforwelloveradecadeasa
supplementalwaytoreachtargetedgroups.
Now,facedwithaudience
fragmentationacrossnew
mediachannelsaswellasthegrowingshopperpreferenceforauthenticuser-generatedcontent,influencermarketing
Byusingtrustworthyinfluencersacrossabroadsetofemergingsocialmediachannels,brandscan
engageshopperswhohavegrownaversetomassmediaadvertisements.
Shoppablemediaiscriticaltoapowerfulinfluencerstrategy.WithWhere-to-Buytechnologyanddata
analytics,brandscantargetandtransformtherightinfluencercontentintoamajorsaleschannel.By
providingadirectpathtopurchaseforconsumers,
shoppablemediaturnsdigitalexperienceslikesocialmediaposts,videos,orQRcodesintomeasurable
conversionopportunities.Marketersareincreasinglyabletocollectfirst-partyshopperdataandquantifytheROIofinfluencermediaspend.
Thisebookprovidesstrategiesandexamplesonhow
hasthepotentialtohaveanevenlargerimpactonsalesandcustomerretention.
toincreasetheeffectivenessofbrandinfluencermarketingcampaignsbyaddingconversion
opportunitiesandmeasuringoutcomes.
FROMABRAND
LISTENNOW
FromtheBRAVECOMMERCEPodcast
When56%ofconsumersbuyaproductafterseeinganinfluencervideo,it’s
actually,seriouslymovingtheneedleinpeople'sinterestinsocialvalidation,gettingadvicefrompeers,seeingpeopledoapplications.It'snotpurelyadvertising,it’s
reportingonexperienceandthat'saverybigshiftinopinionforming.
AxelAdida,ChiefDigitalOfficer
MikMakxBazaarvoice2025|TheInfluencerImpact2
TABLEOFCONTENTS
04Influencebuyersacrossthesalesfunnel
05Knowyourinfluencertypes
07Addressthesocialshiftsinshoppingbehavior
09Seizetheshoppablemediaopportunity
10Fivebestpracticesforinfluencermarketingeffectiveness
10.FindInfluencersthatcantellyourstory
12.Applydatainsightstoimproveperformance
14.Makeeverycampaignshoppable
16.Staynimbleandadapttoinevitablechange
18.Turnyourcustomersintoinfluencers
MikMakxBazaarvoice2025|TheInfluencerImpact3
INFLUENCEBUYERSACROSSTHESALESFUNNEL
Influencermarketing,acollaborationbetweenpopularsocialmediapersonalitiesandbrandstopromoteproductsorservices,hasexistedinformallysincetheearlydaysofsocialmedia.Spendingontheindustryhastripledinjustthelastthreeyears,reaching$21.1billionspentgloballyoninfluencermarketingin2023.
Thegrowthinspendingcorrelatestoshoppers’preferenceforauthenticcontent.Seventy-eightpercentofshopperssayproductreviewsfromothercustomersaremostinfluentialtotheirpurchases.
InfluencerMarketingdeliversbenefits
acrossthesalesfunnel.
86%
ofshopperssay
theyuseUGCto
researchnew
products.
55%
ofshoppersare
unlikelytobuya
productwithout
UGC.
(Bazaarvoice,ShopperExperienceIndex)
85%
ofmarketersreport
thatinfluencer
marketingenhances
customer
acquisition.
(Bazaarvoice,HowInfluencerMarketinghasEvolved)
MikMakxBazaarvoice2025|TheInfluencerImpact4
+
KNOWYOURINFLUENCERTYPES
ofshopperssaytheydon’tcarehowmanyfollowersaninfluencerhas.
72%
Bazaarvoicefoundthatshopperstrustauthenticitybasedoneithertherelatabilityortheexpertiseoftheinfluencersharingthecontent.
EX.
THESUBJECTMATTEREXPERT
trusttheir
authenticity
39%
Beautygurus,fashionistas,chefsandDIYers,theyareanexpertinasubject,postprimarilyorexclusivelyaboutit,andteachyouhowtodoit,too.
Parentingandeducationexpert,BrittanyBacharach(stay-at-homeactivitymom)
MagnaTile-Flower
EVERYDAYSOCIALMEDIAUSER
trusttheir
authenticity
37%
Yourfriends,familymembers,and
peers,whosimplyshareday-to-day
contenttheyaregenuinelyinterestedin,forexample:ratings,reviews,
photos,andvideos.
EX.
UGCvideosandcustomerreviewswithphotos
Powerful,Versatile,andaMust-HaveforAnyKitchen
MikMakxBazaarvoice2025|TheInfluencerImpact5
+
KNOWYOURINFLUENCERTYPES
CONTINUED.
SOCIALMEDIASTARS
trusttheir
authenticity
14%
Famoussolelybecauseoftheir
internetpresence,theyofferaverypleasingaesthetic,creating
interestingcontent,orexecutinginternettrendswell.
EX.RomaneInncforBurberryPerfume
CELEBRITIES
09%
trusttheir
authenticity
Famousforsomethingotherthan
socialmedia(actors,realityTVstars,
musicians,athletes,etc.)theyofferabehindthesceneslookattheir
extravagantlives.
EX.HaileeSteinfieldforCore
MikMakxBazaarvoice2025|TheInfluencerImpact6
+
ADDRESSTHESOCIALSHIFTSINSHOPPINGBEHAVIOR
Threeconvergingtrendsaredrivingtheneedformarketerstoupdateandexpandtheroleofinfluencersintheirbrandstrategy.
01
Authenticityiseverything.User-generatedcontentfromeverydayinfluencersandsubjectmatterexpertsisanimportantsourceoftrust.Shoppersnolongerrelyonbrand-generatedcontentalonetomakeapurchasingdecision.This
relianceonsocialmediaislikelytoincrease,asGenZprimarilyturnstosocialchannelsforpurchasingdecisions,with97percentusingitforshopping
inspiration.AthirdofGenZconsumersbuyproductsendorsedbytheirfavoriteinfluencers.
02
Themarketingfunnelisfractured.Today,productdiscoveryoftentakesplaceonsocialmediaandmobiledevices,andtheconsumershoppingjourneyspansmultipletouchpoints.Consumersspendtwiceasmuchtimeondigitalmedia
outletsthanontraditionalmedia.Leveraginginfluencersacrossmultiple
platforms(likeInstagram,TikTok,andYouTube)improvesyourchancesof
reachingconsumerswheretheyactuallyspendtheirtime.Turningthese
touchpointsintoseamlessshoppingexperiencesatconsumers’preferred
retailersisjustasimportant.Sixty-fivepercentofshopperscite"convenience"asakeyfactorintheirdecisiontomakeanonlinepurchase.
03
Spendingpressureisup.Retailsalesvolumesaresoftening,asconsumer
confidenceandspendinghavenotreturned.Mostbrandleadershavealreadytightenedtheiroperationscostsinresponse.Whilebasketsizesshrink,as
showninMikMakdata,businessesfaceincreasingpressuretocreatenewdemandwhilemaximizingtheefficiencyoftheiradvertisingbudgets.
MikMakxBazaarvoice2025|TheInfluencerImpact7
Formultichannelbrands,trackingshiftingtrendsandshoppingpreferencesacross
variousconsumertouchpointsandretailersisessentialtooptimizingmarketing
profitability.Adata-drivenapproachenablesbrandstoidentifythemosteffectivetacticsandcombinations,maximizingtheimpactofinfluencermarketing.
FROMABRAND
Datadoesn’tlie,”“Whetherwe’redoinganinfluencerprogramoradvertising
campaign,Iwanttobeabletotellthewholestorytoourorganizationaboutwhatcommunicationisworkingandwhat’sdrivingpeopletopurchase.
TaraBischoff,AssociateBrandManagerinAdExchanger
+
SecretstoGrowingYourBrand’sTopLinein
ToughEconomicTimes
Learnhowtogrowyourbrand’stop-lineintoughtimeswithshoppable
media,storelocatortechnology,andabalancedmarketingstrategythat
drivesnewdemand.
READNOW
MikMakxBazaarvoice2025|TheInfluencerImpact8
SEIZETHESHOPPABLEMEDIAOPPORTUNITY
Influencersarebecomingpivotalin
drivingengagementandconversions
throughauthenticcontent.Eachonlineoutletbecomesitsownsaleschannel,wherecontentistransformedinto
shoppablemedia.Withlinksfrom
digitalassetslikesocialmediaposts,
videos,andin-platformads,influencerscandrivebrandsalesbyintegrating
"BuyNow"or“ShopNow”buttonsintotheircontent.
ShoppablemediasolutionslikeMikMak
Commerceallowbrandaudiencesto
purchasefromtheirpreferredretailers,
cateringtoshopperpreferencesand
increasingconversionopportunitieswhiletrackingdifferentpurchasepaths.
Shoppablemedialeverageshigh-
engagementcreatorcontenttoaddressconsumerquestionsanddrivesales
withoutbarriers.
Thebenefitsofshoppablemediawithmultiplecheckoutoptions:
Strengthenretailerpartnerships.
Drivetraffictokeyretailpartnersfromthird-partysocialmedia
channels.
Improvemarketingefficiency.
Collectingfirst-partydatawithshoppablemediaallowsyouto
Makeyourproductsdiscoverable.
Reachnicheaudienceswheretheyspendtheirtime.
Acceleratesales.Connect
authenticconsumerendorsements
directlytoretailerswhereproducts
areavailable.
measureandoptimizeyourstrategyandinvestmentstoincrease
profitability.
Enhancecustomerexperience.
Provideshopperswithadirectwaytoaskquestionsandengagewitha
product’sfeaturesbeforepurchasingit.
MikMakxBazaarvoice2025|TheInfluencerImpact9
FIVEBESTPRACTICESFOR
INFLUENCERMARKETING
EFFECTIVENESS
01FINDINFLUENCERSWHOCANTELLYOURSTORY
Themostsuccessfulinfluencermarketingstrategiesrevolvearoundauthentic
storytelling.Whetheryoudecidetobuildalong-termrelationshipwithselectcontentcreatorstodeepencustomerengagementovertimeorusemanymicro-influencers
acrossmultipleplatformstoamplifyyourreach,it’scriticaltocollaborateinawaythatempowerscreators,ensurestheyalignwiththebrand’sidentityandvalueandprovidesclearguidelinesthatsetprojectsupforsuccess.
Adviceforworkingwithinfluencers
Sharethestoryyouwanttotell
It’sabouthowotherstalkaboutyour
brandanduseyourproducts,notabout
brandguidelinesorthewayyouadvertise.
Betransparentaboutyour
involvementandsponsorship.
Giveinfluencersawaytodisclosetherelationship.Thiscanopenup
opportunitiestousehashtags,answerdirectquestions,andgetfeedback.
TeachBazaarvoice’s3Csofgreatcontent:
Clarity:Shootinbrightlightandavoidfilters.
CenterofAttention:Removedistractionstohelpviewersfocusonproduct.Context:Showhowandwhereproductscanbeused.
Byincorporatingthe3Csinfluencercampaignsgetbetterresults.
MikMakxBazaarvoice2025|TheInfluencerImpact10
Findinfluencersthatcantellyourstory
01
FIVEBESTPRACTICESFORINFLUENCERMARKETINGEFFECTIVENESS
HOWITWORKED
CUSTOMEREXPERIENCEDOVE
Doverecruitsinfluencers
thatalignwiththeir“real
bodies”pledge.ThisTikTokcampaignfeaturingamotheranddaughterfindingthe
righthaircareproduct
reinforcesthebrand’s
commitmenttobeinga
healthyproductforeverydaywomenandgirls.Thisstorydoesn’tparrotthetaglinebutevokesthecompanyvalues.
LISTENNOW
FROMABRAND
FromtheBRAVECOMMERCEPodcast
Wemadetheconscientiousdecisiontodevelopmoreofarelationship…insteadofsomanymicro-influencers,andinsteadhavegenuinesymbioticrelationshipswiththetalentthatweworkin.
SarahLarsen,ChiefMarketingOfficer
MikMakxBazaarvoice2025|TheInfluencerImpact11
Applydatainsightstoimproveperformance
02
FIVEBESTPRACTICESFORINFLUENCERMARKETINGEFFECTIVENESS
02APPLYDATAINSIGHTSTOIMPROVEPERFORMANCE
Understandandspendontheonlineandofflinechannels,campaigns,creative,andaudiences
thatactuallyconvert.Somebrandsprovideeachinfluencerwiththeirownunique
shoppablemedialinktotracktheir
performanceindividually.Havingaclearviewintoyourdatanotonlyhelpsyouoptimizebutitalsohelpsyoubuildstrongerrelationships
withretailerpartnersbyenabling
communicationaboutwhat’sworkingwell.
ComprehensivesolutionslikeMikMakand
Bazaarvoiceallowyourbrandtomeasureandanalyzethefullcustomerjourney.Yougetacomprehensiveviewofyourperformance,
deliveringactionableinsightstooptimize
marketingeffectivenessandboostprofitability.
FromtheBRAVECOMMERCEPodcast
LISTENNOW
FROMABRAND
Dataiscriticalforqualitymanagement,butalsoformarketingandcustomer
service…wecreatedaframeworktomakethedatafindable,accessible,reusableandsoonandsoforacrosstheorganization.
MuratGene,FormerGlobalChiefTechnologyandDigitalOfficer
MikMakxBazaarvoice2025|TheInfluencerImpact12
Applydatainsightstoimproveperformance
02
FIVEBESTPRACTICESFORINFLUENCERMARKETINGEFFECTIVENESS
HOWITWORKED
CASESTUDYSKINCARECOMPANY
AleadingSkinCarecompanyconductedA/BtestingonaboostedinfluencercampaignonTikToktolearnthatdrivingtoMikMakCommerceexperiencesincreasedpurchaseintentoverdrivingtotheirbrandwebsite.
ImproveMarketingEffectiveness
83%
OftotalcampaignPurchaseIntent
drivenbyMikMaklandingpage
77%
LowerCPA(costperaddtocart)*fromMikMakvs. brandwebsite
2.8x
MorePurchase
Intentthrough
MikMakCommerce
thanbrandwebsite
*Agencycalculatedmetric
MikMakxBazaarvoice2025|TheInfluencerImpact13
Makeeverycampaignshoppable
03
FIVEBESTPRACTICESFORINFLUENCERMARKETINGEFFECTIVENESS
03MAKEEVERYCAMPAIGNSHOPPABLE
Including'BuyNow'buttonsandretailercheckoutlinksisessentialforyourinfluencer
marketingstrategy.ClearshoppableCTAsguidefollowerstoyourproductsat
availableretailersandboostengagement.MikMakstreamlinesthisprocessby
integratingmulti-retailercheckoutoptionsdirectlyintoinfluencercampaigns,
ensuringseamlesspurchasesatshoppers'preferredretailers,onlineandin-store.
Howtomakethemostofshoppablemedia
.Ensureyourinfluencerpartnerisclearlycallingoutbothverballyandwithoverlaytextthat
thereisalinktoshoptheproduct.
.Asktheinfluencertoputtheirlinkintheirbio,andindicatethistotheirfollowerstofindtheshoppingoptionsthere.
.Providemultipleretaileroptionstoadapttoconsumerpreferencesandtodrivemore
conversions.
FromtheBRAVECOMMERCEPodcast
LISTENNOW
FROMABRAND
Withtheadventofmoresocialcommerce,we’rereallyseeingamorevocal
audienceaskingthequestionstobusinesses:whyareyoumakingitsohardformetoshopacrosschannels?
LewisBroadnax,VicePresident,GlobaleCommerce
MikMakxBazaarvoice2025|TheInfluencerImpact14
Makeeverycampaignshoppable
03
FIVEBESTPRACTICESFORINFLUENCERMARKETINGEFFECTIVENESS
HOWITWORKED
CUSTOMEREXPERIENCEARM&HAMMER
ThisinfluencerforArm&Hammerusesthe“ShopNow”buttonthroughouta
personalstoryanddemonstrationoftheCatLitterproductandthenprominentlydisplaysoptionsforpurchaseattheendoftheclip.
MikMakxBazaarvoice2025|TheInfluencerImpact15
Staynimbleandadapttoinevitablechange
04
FIVEBESTPRACTICESFORINFLUENCERMARKETINGEFFECTIVENESS
04STAYNIMBLEANDADAPTTOINEVITABLECHANGE
Influencermarketinghelpskeepapulseonchangingconsumerprofilesand
preferences.It’simportanttobereadyforfeedbackandmarketshifts.Bymonitoringyourownresultsandyourcompetitor’sproductsyoucanstayinformedandbereadytoreactaschangeshappen.
Preparingyourteamformajorevents,democratizinginformationandaccessto
content,andhavingresponsesorstrategiesforpotentialshiftsinthemarketcangoalongway.
Changestomonitorandpreparefor:
Acompetitorgoingviral.Yourcompetitor’spopularitycanbeanopportunity.
Consumersmayseekoutduplicatesorthemomentmayprovideanopportunitytointroduceyourbrandtoanewmarket.
.Weatherorspecialeventsthatmayshiftproductdemand.TailoringpromotionstomatchlocalpassionsofpopularinfluencersoranticipatingnationaleventslikeWorldCupGamesorTVshowfinalescanhelpalignyourproductstosignificantmomentsincustomers’lives.
.Productgoingoutofstock.Showingmultipleretailerswithavailableproductshelpsreducepotentialfrustrationoranegativeexperiencewhenaconsumeristryingtofindyouritems.
.Consumerfeedback.Influencersareagreatresourceforconsumerfeedback.
Considercollectingregularinputandcreatingopportunitiestoletfollowersvoteorcontributetoupcomingproductlaunches.
MikMakxBazaarvoice2025|TheInfluencerImpact16
Staynimbleandadapttoinevitablechange
04
FIVEBESTPRACTICESFORINFLUENCERMARKETINGEFFECTIVENESS
CASESTUDYRICOLA
HOWITWORKED
RicolaleveragedMikMaktoquicklylaunchshoppableinfluencercampaignsacross
InstagramandTikToktoconnectconsumerstotheirproductsduringthekeycoldandfluseason.
QMakeYourProductsDiscoverableReadFullCaseStudy
2.8x
HigherPurchase
IntentRateon
TikTokcomparedto
theHealthcategory
average
55%
Ofconsumers
interactingwithRicolainfluencerspreferto
shopatTarget
1.6x
HigherPurchase
IntentRatebytop
performinginfluencer
@_jkrowoverthe
brandaverage
MikMakxBazaarvoice2025|TheInfluencerImpact17
Turnyourcustomersintoinfluencers
05
FIVEBESTPRACTICESFORINFLUENCERMARKETINGEFFECTIVENESS
05TURNYOURCUSTOMERSINTOINFLUENCERS
Leverageyourexistingcustomersandbrandadvocatestofuelyourcontentpipelineatlittleornocost.Byactivatingyourcommunity,youcanturnbuyersintobrand
advocateswhocreate,post,andsharediversecontentaboutyourproducts.
BazaarvoiceSocialCommercetoolsletyougetthemostoutofyourcreator
partnerships,empoweringcreatorstoproduceandshareauthenticproduct
experiencesthatprovidefellowshopperstheconfidencetobuy.Createdynamiclandingpagesfeaturingsocialcontent,andfeaturephotosandvideosfrom
customers,influencers,andpartnerstodriveuptoa172percentincreaseinrevenuepereCommercesession.
Howtoincentivizeyourcustomers
.Addcalls-to-actiontoyourwebsite.Askbuyersfortheirproductstoriesandprovideawayforthemtosubmitcontentdirectly.
.Runorganicsocialmediacampaignswith
contests.Engageshopperswithsomethingfunthatalignswithyourbrandvaluesandallowsthemtoshareandinviteotherstoparticipate.
.Sendreviewrequestsandemails.Thiscanbeespeciallyeffectiveafewdaysafterproductdelivery.
.Launchproductsamplingcampaigns.Productsamplingcanbeoneofthemosteffectivewaystogetuser-generatedcontent,especiallywhenlaunchingnewproducts,becausetheproductisdelivereddirectlytoyourconsumers.
MikMakxBazaarvoice2025|TheInfluencerImpact18
Turnyourcustomersintoinfluencers
05
FIVEBESTPRACTICESFORINFLUENCERMARKETINGEFFECTIVENESS
SUCCES
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