商務(wù)英語(yǔ)口譯 （微課版） 課件 第15章：社交禮儀

商務(wù)英語(yǔ)口譯（微課版）BusinessEnglishInterpretingBusinessEnglishInterpreting（MicrocourseEdition）Instructedby×××

CulturalExchanges文化交流ModuleFOUR

模塊四SocialEtiquetteChapter15社交禮儀Instructedby×××

LearningObjectivesAfterlearningChapter15,youshouldMastertheInterpretingskillofCulturalDifferences.GetsupplementaryknowledgeaboutSocialSkillsYouNeedtoKnow.KnowhowtousewordsandexpressionsaboutSocialEtiquette.Obtainwaystoimproveinterpretingcompetence.BackgroundKnowledge01

Socialetiquettereferstothebasicqualityorskillspeopleshowduringtheprocessofinterpersonalcommunication.Throughsocializing,peoplecanestablishrelationships,communicateminds,exchangeinformation,shareresourcesandsearchforsupportandhelp,aswellasdogoodtoourbusinessandcareers.

Businessinterpretersshouldknowthefollowinginadvance.Showrespecttoothers.Knowhowtoconveygoodimpressionstoothersandbuilduppositivepersonalimage.Knowhowtopartcitipateinsocialactivities.Knowhowtoconveycompanycultureandspirit.Knowhowtoshapecoporateimagesandimprovecustomersatisfaction.02030405I.InterpretingSkill(口譯技能)CulturalDifferences文化差異Itisimportanttogetsomebasicknowledgesoasnottomisunderstandandbemisunderstoodbecauseoftheculturaldifferences.Itisextremelynecessarytocoordinatethedifferentculturesharmoniously.

在所有文化中，吃都是一種生活方式。餐桌禮儀會(huì)增強(qiáng)你的自信，增加你用餐時(shí)的享受。有些餐桌禮儀必須要注意。不要發(fā)出令人反感的聲音。喝湯的時(shí)候不要發(fā)出聲音，在用餐期間和餐后不要大聲打嗝。如果你要咳嗽，用手捂住嘴巴，不要對(duì)著他人咳嗽。不要在餐桌上梳頭、化妝、涂口紅等。不要用筷子、指甲或者甚至叉子剔除牙縫里的食物。Eatingisverymuchawayoflifeinallcultures.Tablemannerswillenhanceyourconfidenceandenhanceyourenjoymentwhiledining.Thereissomediningetiquette.Donotmakerevoltingnoises.Donotslurpyoursoupnorbelchloudlyduringorafterthemeal.Ifyouneedtocough,coveryourmouthwithyournapkinandcoughawayfromtheother.Donotcombyourhairorputmake-uporlipstickatthediningtable.Donotusetoothpicks,fingernails,orevenaforkodislodgefoodstuckbetweenteeth.WorkingroupsandinterpretthefollowingEnglishparagraphintoChinesebywayoftheinterpretingskillCulturalDifferences.II.PhraseInterpreting(短語(yǔ)口譯)WorkingroupsandinterpretthefollowingwordsandphrasesintoChineseorEnglish.Europeanmarkethandshakingtablemannersbusinessentertaininghaveone’sfingercrossedwithallone’sheartraisequestionspayacomplimentbeobligedtointhelightofEnglishChinese歐洲市場(chǎng)握手餐桌禮儀商務(wù)宴請(qǐng)

祈禱全心全意地提出問題贊揚(yáng)感激某人根據(jù)0102030405060708091001020304050607080910相似與不同新年決心便裝宴會(huì)親戚朋友職業(yè)藍(lán)圖公共關(guān)系夢(mèng)想做某事對(duì)……評(píng)價(jià)高ChineseEnglishsimilarityanddifferenceNewYear’sresolutioncasualclothesbanquetrelativesandfriendsoccupationblueprintpublicrelationsdreamofdoingsomethingthinkmuchof...II.PhraseInterpreting(短語(yǔ)口譯)0102030405060708091001020304050607080910III.SentenceInterpreting(句子口譯)WorkingroupsandinterpretthefollowingsentencesintoChineseandEnglishrespectively.EnglishChineseInmanyEuropeancountries,handshakingisanautomaticgesture.Handshakingisalsoverypopularinothercountries,includingGermany,BelgiumandItaly,etc.Cutuponlyonepieceofmeatatonetimeandeachtimebite-sized,sothatchewingandswallowingbecomeeasier.InEurope,themostcommonchallengeisnotthefooditself,butthewayyoubehaveasyoueat.IfindtherearemanysimilaritiesanddifferencesbetweenwesterntablemannersandChineseones.01020304050102030405在許多歐洲國(guó)家，握手是一個(gè)必然的動(dòng)作。....握手在其他國(guó)家也很流行，比如德國(guó)、比利時(shí)、意大利等。一次只切一塊肉，每次都是一口大小，這樣更容易咀嚼和吞咽。在歐洲，宴會(huì)上最常見的挑戰(zhàn)不是菜肴本身，而是吃飯時(shí)的言談舉止。我發(fā)現(xiàn)中西方餐桌禮儀之間有很多相似和不同之處。III.SentenceInterpreting(句子口譯)WorkingroupsandinterpretthefollowingsentencesintoChineseandEnglishrespectively.EnglishChinese就餐完畢，用餐巾輕輕擦嘴，并把它放到盤子的右側(cè)。由于銀器和餐具都是干凈的，一旦它們被擺上桌子，不要用餐巾擦拭它們。當(dāng)提供了叉子或勺子的時(shí)候，避免用手拿食物。在西方國(guó)家，在女主人拿起她的勺子或叉子之前，客人們不能吃菜。絕大多數(shù)情況下，就餐時(shí)，男士和女士被安排交叉就座。Whenyoufinisheating,touchlipslightlywiththenapkinandplaceitneatlyontherightsideofyourplate.Asallsilverwareandcutleryareclean,oncetheyareplacedonthetable,donotwipethemwithyournapkin.Avoidpickingupfoodwithyourhandswhenaforkorspoonisprovided.Inwesterncountries,beforethehostesspicksupherspoonorfork,guestsmustn’ttasteanydish.Inmostcases,themenandwomenwillbegivenalternateseatsaroundthetable.06070809100607080910III.SentenceInterpreting(句子口譯)Ifyouhavefoodinyourmouth,pleasedonottalk.Whenyouareinvitedtoafeast,youaremoreinterestedintalkingwithpeoplearoundyouthanhavinganydish.First,holdthechopsticksinyourrighthandandplacebothsticksbetweenthethumbandtheforefinger.Amanisalwaysintroducedtoawoman,andayoungpersonisintroducedtoanolderone.Whenshakinghands,awomanoffersherhandfirst,andanolderpersonshakeshandswithayoungerone.如果你嘴里有食物，請(qǐng)不要講話。當(dāng)你被邀請(qǐng)赴宴時(shí)，你對(duì)與周圍人交談的興趣比吃任何一道菜更感興趣。首先，用右手拿筷子，把兩根筷子放在大拇指和食指之間。男士要被介紹給女士，年輕人要被介紹給年長(zhǎng)者。男士要被介紹給女士，年輕人要被介紹給年長(zhǎng)者。01020304050102030405ChineseEnglishIII.SentenceInterpreting(句子口譯)Skillslikecooperation,empathyandflexibilityhavebecomeincreasinglyvitalinmoderndaywork.Frontdeskmanagersmustbepatient,tactful,andskillfulnotonlyindealingwithguestsbutalsoindirectingotheremployees.Itisalsopartofmyjobtocoordinatefrontdeskoperationswithotherdepartments,suchashousekeepingandfoodservices.Tippingisasocialritualstartedbythewealthwhoweretheonlyonestoaffordtogooutfordining.Insomecountiesandregions,peopletendtogivepresentsintheweddinginsteadofdoingitinadvance.合作、同理心和靈活性等能力，在現(xiàn)代工作環(huán)境中已變得越來越重要。前臺(tái)經(jīng)理無論接待客人還是指導(dǎo)其他員工都必須耐心、機(jī)敏、講究技巧。我的工作還包括協(xié)調(diào)前臺(tái)同其他部門（如客房部和餐飲部）的業(yè)務(wù)關(guān)系。給小費(fèi)是一種由富人開始的社交禮儀，因?yàn)橹挥兴麄兡茇?fù)擔(dān)得起出去吃飯。在某些國(guó)家和地區(qū)，人們習(xí)慣在婚禮上送出禮物，而不是提前送。06070809100607080910ChineseEnglish

Nobodyactuallywantstocauseoffence,butitisincreasinglyeasytogetitwrongasbusinessbecomesmoreinternational.TheremaybeasingleEuropeanmarket,butitdoesnotmeanthatmanagersbehavethesameinGreeceastheydoinDenmark.ListentotherecordingofTextA.Takenoteswhennecessaryandinterpretduringthepauses,thenperformthetextingroups.Interpreting現(xiàn)場(chǎng)口譯TextAInterpreter:沒有人真正愿意冒犯別人，但日趨國(guó)際化的商務(wù)往來讓人越來越容易得罪人。歐洲市場(chǎng)也許只有一個(gè)，但它并不意味著希臘的經(jīng)理和丹麥的經(jīng)理言談舉止是一樣的。Handshakingisalsoverypopularinothercountries,includingGermany,BelgiumandItaly.ButnorthernEuropeans,suchasBritishandScandinavians,arenotquitefondofphysicaldemonstrationsoffriendliness.Interpreter:握手在其他國(guó)家也很盛行，如德國(guó)、比利時(shí)、意大利等。但北歐人，例如英國(guó)人和斯堪的納維亞人，并不很喜歡用身體行為來表示友好。

InmanyEuropeancountries,handshakingisanautomaticgesture.InFrance,goodmannersrequirethatonarrivingatabusinessmeeting,amanagershakeshandswitheveryonepresent.Thiscanbeademandingtaskandmayrequireagymnasticabilityifthefarthesthandistobereached.Interpreter:握手在許多歐洲國(guó)家是一個(gè)必然的動(dòng)作。在法國(guó)，一個(gè)有禮貌的經(jīng)理與會(huì)時(shí)必須和所有在場(chǎng)的每一個(gè)人握手。這做起來可不輕松，在一個(gè)非常擁擠的會(huì)議室里，要握到最遠(yuǎn)處的人的手，可能得拿出練體操的功夫。TextA

Whenyoueat,youmusttalkaboutthingsthathavenothingtodowithbusiness,oryouwillhavetoburyyourselfinthemeal.Youcantalkaboutanything,butyoucan’ttalkaboutthebusinessyou’vebeenthinkingabout.Interpreter:吃飯時(shí)你必須隨便談些與生意無關(guān)的事情，否則你只能埋頭吃飯。你什么都可以談，但就是不能談你腦子里反復(fù)琢磨的生意。TextA

InEurope,themostcommonchallengeisnotthefooditself,butthewayyoubehaveasyoueat.Manythingsshouldnotbedone.InFrance,itisnotgoodmannerstoraisetrickyquestionsofbusinessoverthemaincourse.Businesshasitsplace,thatisafterthecheesecourse.Interpreter:在歐洲，宴會(huì)上最常見的挑戰(zhàn)不是菜肴本身，而是吃飯時(shí)的言談舉止。很多事情在餐桌上是不能做的。例如在法國(guó)，吃正餐時(shí)談業(yè)務(wù)上的難題被認(rèn)為是沒禮貌的。談生意有談生意的時(shí)候，那是在吃完奶酪之后。LiFang:羅伯茲先生，很高興您能來。Interpreter:Mr.Roberts,she’sgladyou’vecome.Performthedialogueingroups,andfinishthePeerAssessmentForm.Mr.Roberts:Itisverykindofyoutohaveinvitedme.Interpreter:謝謝您的邀請(qǐng)。LiFang:羅伯茲先生，這是您第一次來中國(guó)嗎？Interpreter:Mr.Roberts,isthisyourfirstvisittoChina?TextBMr.Roberts:Yes,Ms.Li.YouhavenoideahowmuchI’vebeenlookingforwardtoanauthenticChinesemeal!Interpreter:是的，李女士，您無法想象他是多么盼望能夠吃到一頓地道的中國(guó)菜啊！TextBLiFang:我很高興您喜歡吃中餐。希望這頓飯會(huì)使您對(duì)中國(guó)的烹飪有更多的了解。Interpreter:She’sgladyouenjoyChinesefoodandhopesthatthesedisheswillgiveyouabetterideaofChinesecooking.Mr.Roberts:It’sreallyattractiveandappetizing.Iseeyourcookstakecareofthecolor,flavorandtasteatthesametime.Interpreter:看起來真得很誘人，令人胃口大開。他看得出你們的廚師做菜真的是色、香、味俱全啊。Mr.Roberts:Thankyou.IhavereadanarticleaboutChinesetablemanners.IfoundoutthattherearemanysimilaritiesanddifferencesbetweenWesterntablemannersandChineseones.Interpreter:謝謝。他看過一篇關(guān)于中國(guó)餐桌禮儀的文章，發(fā)現(xiàn)中西方餐桌禮儀之間有著很多相似和不同之處。LiFang:請(qǐng)?jiān)囋囘@道烤鴨。烤鴨是北京的風(fēng)味菜。Interpreter:Pleasetastetheroastduck.It’saBeijingspecialty.TextBLiFang:是的。例如，當(dāng)您被邀請(qǐng)赴宴時(shí)，您對(duì)與周圍人交談的興趣比吃任何一道菜更感興趣。當(dāng)您在吃飯時(shí)，應(yīng)盡量減少發(fā)出聲音。在中國(guó)，在餐廳吃飯的時(shí)候人們會(huì)穿便裝，T恤搭配牛仔褲都可以，只有在重要的宴會(huì)人們才會(huì)穿得隆重。Interpreter:Yes.Forexample,whenyouareinvitedtoafeast,youaremoreinterestedintalkingwithpeoplearoundyouthanhavinganydish.Whenyouhaveyourmeals,youshouldtryyourbesttomakelessnoise.InChina,peoplewearcasualclotheswhenhavingmealsintherestaurant,evenT-shirtandjeansareOK.Onlyinimportantbanquetsdotheywearformally.TextBLiFang:當(dāng)然，沒有問題。Interpreter:Noproblem.Mr.Roberts:Thankyou.Interpreter:謝謝您。Mr.Roberts:Bytheway,canyouteachmehowtousechopsticks?It’sdifficultforme.Interpreter:順便問一下，您能教他使用筷子嗎？這對(duì)他來說是挺困難的。PeerAssessmentFormCriteria1.ConveyingCompleteandPreciseCoherentandLogicalLevel2.LanguagePronunciationandIntonationGrammatically3.ExpressionsNaturalandFluentNativeandIdiomaticABCABCABCABCABCABCTotalABCAssessing譯后評(píng)估TextCListentotherecordingofTextC.Takenoteswhennecessaryandinterpretduringthepause.Thenperformthetextandmakeaself-assessment.

盡管機(jī)器現(xiàn)在可以從事各種工作，如手術(shù)、駕車、上菜，但無疑它們還缺少一個(gè)獨(dú)特的人類特征，那就是社交技巧。Forallthejobsthatmachinescannowdo,whetherperformingsurgery,drivingcarsorservingfood,theystilllackonedistincthumantrait.Theyhavenosocialskills.Assessing譯后評(píng)估TextCListentotherecordingofTextC.Takenoteswhennecessaryandinterpretduringthepause.Thenperformthetextandmakeaself-assessment.

然而，合作、同理心和靈活性等能力，在現(xiàn)代工作環(huán)境中已變得越來越重要。新的研究顯示，20世紀(jì)80年代以來，需要很強(qiáng)社交能力的職位大幅增加，遠(yuǎn)遠(yuǎn)超出了其他職位。而且自2000年以來，僅有的一些工資有持續(xù)增長(zhǎng)的職業(yè)類型，都要求良好的認(rèn)知和社交能力。

However,skillslikecooperation,empathyandflexibilityhavebecomeBusinessEnglishInterpretingincreasinglyvitalinmoderndaywork.Asnewstudiesshow,occupationsthatrequirestrongsocialskillshavegrownmuchmorethanotherssince1980s.Furthermore,theonlyoccupationsthathaveshownconsistentwagegrowthsince2000requirebothcognitiveandsocialskills.Assessing譯后評(píng)估TextCListentotherecordingofTextC.Takenoteswhennecessaryandinterpretduringthepause.Thenperformthetextandmakeaself-assessment.

面對(duì)社交技巧的需求，女性似乎擁有獨(dú)特的優(yōu)勢(shì)。研究人員認(rèn)為，這可能是因?yàn)閺膵雰浩陂_始，女性便擁有更強(qiáng)的社交洞察力、更高的情商，也更擅長(zhǎng)與他人合作。Womenseemtohaveauniqueadvantageinthefaceoftheneedforsocialskills.Thatmightbebecause,startingfrominfancy,femalesexcelatthingslikesocialperceptiveness,emotionalintelligenceandworkingwithothers,someresearcherssay.Self-AssessmentFormCriteriaInterpretingSkillConveyingLanguageExpressingComprehensivenessTotalLevelABCABCABCABCABCABCSupplementing拓展訓(xùn)練PracticeATask1InterpretingPractice（口譯實(shí)踐）Workingroupsandinterpretthefollowingdialogue.Li:您看這件衣服怎么樣？Interpreter:Howdoyouliketheclothes?Tony:It’snice,butwhatkindofclothesareyoulookingfor?Interpreter:挺好，可是你想買什么樣的衣服？Li:一件顯眼時(shí)髦的。畢竟除夕是個(gè)不尋常的日子，一年只有一次。Interpreter:Somethingattractiveandfancy.Afterall,NewYear’sEveisaspecialoccasionanditonlyhappensonceayear.Tony:Ofcourse.Wewearsomethingspecialforthenewyear.Interpreter:當(dāng)然。我們過新年時(shí)會(huì)穿一些特別的衣服。Supplementing拓展訓(xùn)練PracticeATask1InterpretingPractice（口譯實(shí)踐）Workingroupsandinterpretthefollowingdialogue.Li:人們總是穿最好的衣服，許多人專門為除夕夜上街選購(gòu)衣服。Interpreter:Peoplealwayswearthebestclothestheyhave.ManypeoplegooutandbuyclothesespeciallyforNewYear’sEve.Tony:Anyothercommoncustomsforthenewyear?Interpreter:新年還有別的習(xí)俗嗎？Li:我們會(huì)祝福親戚朋友新年快樂，人們還制定新年決心。Interpreter:WealwayswishrelativesandfriendshappyNewYear,anditiscommonforpeopletomakeaNewYear’sresolution.Tony:What’sthat?Interpreter:那是什么？Supplementing拓展訓(xùn)練PracticeATask1InterpretingPractice（口譯實(shí)踐）Workingroupsandinterpretthefollowingdialogue.Li:就是從新年開始戒掉壞習(xí)慣，或做他們認(rèn)為很難完成的事情。不過這些一般只能堅(jiān)持幾天。Interpreter:It’swhenpeoplequitabadhabitordosomethingtheyfindhardtodo.However,itusuallylastsforonlyafewdays.Tony:Bytheway,whereareyougoingonNewYear’sEve?Interpreter:你們除夕夜都去哪里呢？Supplementing拓展訓(xùn)練PracticeATask1InterpretingPractice（口譯實(shí)踐）Workingroupsandinterpretthefollowingdialogue.Li:我們出去吃飯，然后到廣場(chǎng)參加大型慶祝會(huì)。地方政府每年都會(huì)舉辦活動(dòng)，我們希望您也能參加。Interpreter:Wegooutfordinner,andgotothepublicsquaresforbigcelebrations.Therearealwaysperformancesputonbythelocalgovernment.Weallwantyoutocome.Tony:Good.NowI’llgoandbuymyselfNewYear’sclothes.Interpreter:太好了。現(xiàn)在他也去給自己選一件新年穿的衣服。Supplementing拓展訓(xùn)練PracticeBTask1InterpretingPractice（口譯實(shí)踐）Workingroupsandinterpretthefollowingtexts.

人們有時(shí)問我，一個(gè)好的前臺(tái)經(jīng)理需要具備怎樣的特殊品質(zhì)。我想特別重要的一點(diǎn)是你必須喜歡為大眾服務(wù)。事實(shí)上，我有時(shí)既是公共關(guān)系專家又是前臺(tái)經(jīng)理。Peoplesometimesaskmewhatspecialqualitiesapersonneedstobeagoodfrontdeskmanager.Ithinkitisespeciallyimportantthatyouenjoyservingthepublic.Infact,sometimesIamasmuchapublicrelationexpertasIamafrontdeskmanager.Supplementing拓展訓(xùn)練PracticeBTask1InterpretingPractice（口譯實(shí)踐）Workingroupsandinterpretthefollowingtexts.

我是客人到酒店最先見到的員工之一，必須對(duì)他們友好相待，提供幫助，使其對(duì)酒店和員工產(chǎn)生好感。這樣，他們下次來時(shí)還會(huì)入住這家酒店，而且會(huì)把酒店推薦給朋友和同事。BecauseIamoneofthefirstemployeesthatguestsmeetwhentheyarrivehere,Ihavetobefriendlyandhelpfultothem,sotheywillcarryawayagoodopinionofthehotelanditsemployees.Thatway,theywillcometothehotelagain,andrecommendittofriendsandcolleagues.Supplementing拓展訓(xùn)練PracticeBTask1InterpretingPractice（口譯實(shí)踐）Workingroupsandinterpretthefollowingtexts.

前臺(tái)經(jīng)理無論接待客人還是指導(dǎo)其他員工都必須耐心、機(jī)敏、講究技巧。我要求自己主管的員工熱愛工作、彼此協(xié)調(diào)，因?yàn)樗麄冊(cè)诮哟腿藭r(shí)會(huì)將其感情和態(tài)度反映出來。Frontdeskmanagersmustbepatient,tactfulandskillfulnotonlyindealingwithguestsbutalsoindirectingotheremployees.Irequirethattheemployeesundermysupervisionshouldenjoytheirjobsandworkwellwitheachother,becausetheyshowtheiremotionsandattitudeswhendealingwithguests.Supplementing拓展訓(xùn)練PracticeBTask1InterpretingPractice（口譯