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Copyright2019?McGraw-HillEducation.Allrightsreserved.NoreproductionordistributionwithoutthepriorwrittenconsentofMcGraw-HillEducation.

DataAnalyticsforAccounting,1e(Richardson)

Chapter7GeneratingKeyPerformanceIndicators

1)Dataanalyticsistheprocessofmeasuringpastperformancewhilecomparingittotargetedgoalstobetterevaluateacompany’sprogress.

2)Performancemetricscanbeusedtodeterminecompetence.

3)Dataanalyticshasthepotentialtotransformthemannerinwhichcompaniesruntheirbusinessestobetterdeterminethegapsinactualcompanyperformance.

4)Datavisualizationisthemosteffectivewaytocommunicatetheresultofanydataanalysis.

5)AdigitaldashboardallowsforcommunicatingaselectionofKPIs.

6)CreatingabalancedscorecardoranytypeofdigitaldashboardtopresentKPIsfordecision-makingfollowstheIMPACTmodel.

7)Thebalancedscorecardisbasedaroundacompany'sprofitandlossstatement.

8)Thevalueofadigitaldashboardismaximizedwhenthemetricsprovidedareusedtoimpactdecision-makingandaction.

9)Thebalancedscorecardhelpscompaniesturntheirstrategicgoalsintoactionbyidentifyingthemostimportantmetricstomeasure.

10)Thebalancedscorecardiscomprisedoffourcomponents:financial,customer,internalprocessandorganizationalvalidity.

11)FinancialperformanceKPIsincludenetprofit,netprofitmargin,andgrossprofitmargin.

12)CustomerKPIsincludepriceearningsratio,netpromoterscore,andcustomerretentionscore.

13)OperationalKPIsincludesixsigmalevelandfirstcontactresolution.

14)EmployeePerformanceKPIsincludestaffadvocacyscoreandoverallequipmenteffectiveness.

15)EnvironmentalandsocialsustainabilityKPIsincludeenergyconsumptionandcarbonfootprint.

16)Abalancedscorecardincludesawell-definedmission,visionandsetofvalueswhichareintegralincreatingandmaintainingasuccessfulculture.

17)Aproperstrategyforacompany'sgrowthconsiderswhatafirmdoeswellandhowitachievesit.

18)KPIdataistypicallystoredinthecompany'sERPoraccountinginformationsystemwhileKPIdataanalysisforthedigitaldashboardiscreatedinadatavisualizationtoolsuchasExcelorTableau.

19)SinceKPIdashboardsareusuallymonitoredonadailybasis,theimportanceofcommunicationbetweenallusersistrivial.

20)TheIMPACTmodelshouldbeusedtocompleteaprojectusingabalancedscorecardorsomeothertypeofdigitaldashboardtohighlightmetricsandKPIs.

21)A________isacalculationmeasuringhowanorganizationisperforming,particularlywhenthatmeasureiscomparedtoabaseline.

A)balancedscorecard

B)digitaldashboard

C)keyperformanceindicator

D)performancemetric

22)A________isaparticulartypeofmetricthatanorganizationdeemsthemostimportantandinfluentialondecision-making.

A)balancedscorecard

B)digitaldashboard

C)keyperformanceindicator

D)performancemetric

23)A________isaparticulartypeofreportthatismadeupofstrategicobjectivesandmetricstohelptheorganizationreachitstargetmeasuresinlinewithstrategicgoals.

A)balancedscorecard

B)digitaldashboard

C)keyperformanceindicator

D)performancemetric

24)A________isaninteractivereportshowingthemostimportantmetricstohelpusersunderstandhowacompanyoranorganizationisperforming.

A)balancedscorecard

B)digitaldashboard

C)keyperformanceindicators

D)performancemetric

25)Thebalancedscorecardiscomprisedoffourcomponents;whichofthefollowingisnotanitemthatshouldbeidentifiedforeachcomponent?

A)objectives

B)measures

C)destinations

D)initiatives

26)Thebalancedscorecardiscomprisedoffourcomponents,whichofthefollowingisnotacomponentofabalancedscorecard?

A)Financial

B)Customer

C)Internalprocess

D)Externalprocess

27)MarketshareiswhichofthefollowingtypesofKPI?

A)Marketing

B)Customer

C)Operational

D)Financialperformance

28)MarketgrowthrateiswhichofthefollowingtypesofKPI?

A)Marketing

B)Customer

C)Operational

D)Financialperformance

29)SocialnetworkingfootprintiswhichofthefollowingtypesofKPI?

A)Marketing

B)Operational

C)Customer

D)Financialperformance

30)TrainingreturnoninvestmentiswhichofthefollowingtypesofKPI?

A)Employeeperformance

B)Operational

C)Customer

D)Financialperformance

31)StaffadvocacyscoreiswhichofthefollowingtypesofKPI?

A)Employeeperformance

B)Operational

C)Customer

D)Financialperformance

32)RevenueperemployeeiswhichofthefollowingtypesofKPI?

A)Employeeperformance

B)Operational

C)Customer

D)Financialperformance

33)EBITDAiswhichofthefollowingtypesofKPI?

A)Employeeperformance

B)Operational

C)Marketing

D)Financialperformance

34)OperatingprofitmarginiswhichofthefollowingtypesofKPI?

A)Employeeperformance

B)Operational

C)Marketing

D)Financialperformance

35)ReturnoninvestmentiswhichofthefollowingtypesofKPI?

A)Employeeperformance

B)Operational

C)Marketing

D)Financialperformance

36)OperatingexpenseratioiswhichofthefollowingtypesofKPI?

A)Employeeperformance

B)Operational

C)Marketing

D)Financialperformance

37)CustomerturnoverrateiswhichofthefollowingtypesofKPI?

A)Employeeperformance

B)Operational

C)Customer

D)Financialperformance

38)CustomerretentionrateiswhichofthefollowingtypesofKPI?

A)Employeeperformance

B)Operational

C)Customer

D)Financialperformance

39)InventoryshrinkagerateiswhichofthefollowingtypesofKPI?

A)Employeeperformance

B)Operational

C)Customer

D)Financialperformance

40)ReturnoninnovationinvestmentiswhichofthefollowingtypesofKPI?

A)Employeeperformance

B)Operational

C)Customer

D)Financialperformance

41)FirstpassyieldiswhichofthefollowingtypesofKPI?

A)Employeeperformance

B)Operational

C)Customer

D)Financialperformance

42)ProcessdowntimeleveliswhichofthefollowingtypesofKPI?

A)Employeeperformance

B)Operational

C)Customer

D)Financialperformance

43)WastereductionrateiswhichofthefollowingtypesofKPI?

A)Employeeperformance

B)Operational

C)Environmentalandsocialsustainability

D)Financialperformance

44)EnergyconsumptioniswhichofthefollowingtypesofKPI?

A)Employeeperformance

B)Operational

C)Environmentalandsocialsustainability

D)Financialperformance

45)WhichofthefollowingisanexampleofanenvironmentalandsocialperformancesustainabilityKPI?

A)360-degreefeedbackscore

B)Processwastelevel

C)Conversionrate

D)Supplychainmiles

46)WhichofthefollowingisanexampleofanEmployeePerformanceKPI?

A)

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