IT職業(yè)英語第二版課件：With Customers

WithCustomersSection1ReadingiPadinBusiness

2024/10/27IT職業(yè)英語1Contentssettingsandapps1configurationprofiles23Networkaccess4Apps2024/10/27IT職業(yè)英語2Vocabulary1.mail n.郵件2.contacts n.聯(lián)系人3.calendar n.日歷4.networkaccess n.網(wǎng)絡(luò)接入，網(wǎng)絡(luò)訪問5.app(application的縮略) n.應(yīng)用程序；應(yīng)用軟件2024/10/27IT職業(yè)英語3settingsandappsTouseiPadwithyourworkaccounts,youneedtoknowthesettingsyourorganizationrequires.IftheiPadcomesfromyourorganization,thesettingsandappsyouneedmightalreadybeinstalled,oryoumustinstallthem.2024/10/27IT職業(yè)英語4configurationprofilesOrganizationalsettingsandaccountsaretypicallyinconfigurationprofiles.Youmightbeaskedtoinstallaconfigurationprofilethatwassenttoyouinanemail.Whenyouopenthefile,iPadasksforyourpermission

toinstalltheprofile,anddisplaysinformationaboutwhatitcontains.2024/10/27IT職業(yè)英語5IfyourorganizationmightturnonAuto-Lockofipadandrequireyoutosetapasscodeinordertoprotecttheinformationintheaccountsyouaccess,youcan’tchangeiPadsettings.2024/10/27IT職業(yè)英語6YoucanseeyourprofilesinSettings>General>Profiles.Ifyoudeleteaprofile,allofthesettingsandaccountsassociatedwiththeprofilearealsoremoved,includinganycustomappsyourorganizationprovidedorhadyoudownload.2024/10/27IT職業(yè)英語7NetworkaccessAVPN(virtualprivatenetwork)providessecureaccessovertheInternettoprivateresources,2024/10/27IT職業(yè)英語8AppsGettheAppsinthefollowingway:built-inappsAppStorePre-paidredemptioncodefortheAppStorePurchaseAppStoreapplicensesdevelopcustomapps2024/10/27IT職業(yè)英語9Exercise1Trueorfalse1.()Youinstallaconfigurationprofilethatdoesnotsetupanaccountforyou.2.()TouseiPadwithyourwork,youdonotneedtoknowtheanysettingsyourorganizationrequires.3.()Ifyoudeleteaprofile,allofthesettingsandaccountsassociatedwiththeprofilearenotchanged.4.()AVPNprovidessecureaccessovertheLANtoprivateresources.5.()IFyourorganizationdevelopscustomapps,Youmayinstallthemfromawebpage.

Clicktoeditcompanyslogan.ThankYou!ThankYou!ThankYou!ThankYou!WithCustomersSectionTwoListeningListening1HelpcustomerstosolveproblemsTranscript1A:Iamverysorry,butIdon’tthinkIcansolvethisproblemrightnow.B:Whatdoyoumean?A:Theremustbesomethingwrongwithyourhardware.Iwillgetahardwarerepresentativeforyou.Iamreallysorryfortheinconvenience.B:It’snotabigdeal.Youhavedonealotforme.Justgetmetherightperson.Listening2ApologizetocustomersTranscript2A:Sorrytohavekeptyouwaiting,Lucy.Iwasonaoverseascall.B:That’sallright.Youmustbeverybusy.A:Well,Ihopeyouweren’tboredwhileIwasonthephone.B:Notreally.Iwasreadingthisnewbrochureofyours.Iamveryinterestedinyournewproduct.ThankYou!ThankYou!ThankYou!ThankYou!WithCustomersSection3Speaking2024/10/27IT職業(yè)英語18Speaking2024/10/27IT職業(yè)英語19Exercise61. Kevinpromisedtocallaclient-Mr.Jack-backyesterday,butheforgotto.WhatwouldhesayinhistelephoneconversationwithMr.Jack?Kevin:Hello,isthat

speaking?Mr.Jack:Thisishim.Kevin:Oh,Howareyou,Mr.Jack?IamterriblysorrythatI

.hadaheavyworktodoyesterday.Didyouwait

yesterday?Mr.Jack:Oh,that’sallright.Don’tmentionit.Ijustneedyoutofaxmeanewinvoice.Kevin:I’lldothatimmediately.Sorryfor

.

Mr.Jack:Don’tworryaboutit.2024/10/27IT職業(yè)英語202. Acustomer,Mr.White,iscallingJessicatomakeareservationforavisitingsupportrepresentative.Theproblemisthescheduleforthisweekisfull.Whatwouldtheysayinthissituation?Fillingtheblanksbelow.（一個客戶，懷特先生，打電話給Jessica預(yù)約客服代表。但是本周的日程已經(jīng)滿了。在這種情形下他們會說什么？請?zhí)顚懴旅娴目崭瘛＃?024/10/27IT職業(yè)英語21Jessica:DELLcomputers._________________?Mr.White:Well,I’amcallingtomakeareservationforavisitingsupportrepresentative.There‘ssomethingwrongwithmynetworkadapter.Jessica:Allright.Whatdatewouldbe_____________?Mr.White:WhataboutthisFriday?Jessica:_________________,butthescheduleforthisweek_________________.WouldnextMonday_________________foryou?Mr.White:OK.IwillbeathomenextMonday.Thankyouverymuch.Jessica:You’re_________________.Haveaniceday.2024/10/27IT職業(yè)英語223. AclientwondersifshecanhaveavisitingsupportrepresentativeonThursday,andyouaresayingyestoher.2024/10/27IT職業(yè)英語23Exercise7Trytoapologizeforsomethingyoucan’tdoforacustomer.Respondingtootherpeople’sapologyrequirescertaintechniquesaswell.Humorandcomplimentsworkwell.Trytoimitatethispatternwithyourpartner.

Thankyou!

WithCustomersSection4WritingContents

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回復(fù)郵件（抱怨信函）Amemoisusedtocommunicateinsideanorganization,usuallyshortbutincludingthefollowingp