拓展：客服郵件模板

一、通用開頭Dearbuyer，Thanksforyourinterestsinourproducts./Thankyouforchoosingourproductsandservices.Weareverygladtohavetheopportunitytoserveyou.Thankyouforchoosingourproductsandservices.Wearesosorryforthisinconveniencecausedtoyou.Wearereallysorryfortheunpleasantshoppingexperience.結(jié)尾Thankyouagainforyourtrustandsupport!Ifyouhaveanyotherquestionsorsuggestions,pleasefeelfreetocontactus.Wewillbehappytoserveyou.Hopemyreplyishelpfultoyou.Ifyouhaveanyfurtherquestions,pleasefeelfreeletusknow.Thanksforyourunderstandingandpatience.Ifyouhaveanyfurtherquestion,pleasefeelfreetoletusknow.Bestregards.Thankyouforyourunderstandingandcooperation.Welookforwardtoresolvingthisissueandrestoringyourconfidenceinourproducts.二、售前想要講價Dearbuyer,Thanksforyourinterestsinourproducts.I'msorrytotellyouthatwecan'tofferthatlowpriceyouaskedforasthepriceleavesuslimitedprofitalready.However,we'dliketosendyousomesamplesorofferyou10%offdiscountover10pieces.Pleaseletusknowwhichyouprefer.Bestregards.詢問支付Dearbuyer,Thanksforyourinterestsinourproducts.Alipay,Paypal,Payoneer,WordFirstareacceptedonAliEbuyerpress.Thesepaymentmethodsaremonitoredbytheplatform,andyoucantrustthem.Hopemyreplyishelpfultoyou.Ifyouhaveanyfurtherquestions,pleaseletusknow.Bestregards.客戶下單未付款Wehavegotyourorderofbuyer,butitseemsthattheorderisstillunpaid.IfthereisanythingIcanhelpwiththedetailsofthisitem,pleasefeelfreetocontactus.Afterthepaymentisconfirmed,wewillshipitoutassoonaspossible.Bestregards.詢問發(fā)貨方式和時效We'llsendtheitemwithfreeshippingbyChinaePacket.Itwilltakeabout15daystoyourdestination.Ifyouwanttogetthemearlier,youcanpayextra10dollarsshippingfeetochoosefastershippingmethod,likeEMS,DHL,FedEx,whichusuallytake3-4days.Pleaseletusknowwhichyouprefer.I’llshiptheitemtoyourcountryforyouwithin24hoursafterreceivingyourpayment.Ingeneral,it’lltake2-3weeksonthewaytoyourcountry.Thankyouforyourunderstandingandpatience，ourgoodswillbedeliveredtoyouassoonaspossible.三、售中看見店鋪還沒有發(fā)貨。NotshipoutyetWehaveshippedtheitemimmediatelyafterreceivingyourpayment.Thetrackingnumberis{{trackNumber}}.Youcanloginandcheckyouritem.Bytheway,I’vesentyoutheShippingNotificationonthatshippingday,butitseemednottoreachyoueither.Anyway,onceyougettheinformationofyouritem,pleaseletmeknow.投訴發(fā)貨時間晚于約定時間Whythesystemdeliverytimehaspassed,buthasnotbeenshipped？Sorry,duetothelocalfestival,theordervolumeofourstorehasincreasedsuddenly,sowecannotdeliverthegoodsaccordingtothenormalpurchasetime,pleaseunderstand.Wesincerelyapologizefortheinconvenience.We'lldeliveryourgoodsassoonaspossible.Thankyouforyourunderstandingandpatience.賣家責(zé)任，貨太多。I'msorrythatduringthepromotionperiod,duetothesharpincreaseintradingvolume,thelogisticsdeliveryspeedwillbedelayed.Iwillhelpyouurgethelogisticscompanyanddealwithyourfeedbackassoonaspossible.Thankyouforyourunderstandingandpatience.環(huán)境責(zé)任，物流高峰期。Owningtotheabnormalcoldweather,manyairlinesinourcountryhavebeencancelled,andmanyrailwaysandroadshavebeenclosedwhichdirectlycausedthedeliverydelayed.Weappreciateyourunderstandingandpatience.環(huán)境責(zé)任，極端天氣。四、產(chǎn)品投訴尺寸不是常規(guī)尺寸Thesizeislarger/smallerthannormalBecauseofthedesign,thesizeofthisdressisindeedsmallerthantheregularsize.Wehavepostedthesizeinformationontheproductdetailspage.It'sokayifyoumissthisinformation.WecanexchangetheXXLforyou.Orifyoudon'tlikeit,youcansenditbackandwe'llgiveyouafullrefund.Whichdoyouprefer?款式、顏色和頁面描述的不一樣ThestyleisdifferentfromthosedescribedonthepageThecolorisdifferentfromthosedescribedonthepageMaybewedidnothaveagoodgraspofthelight,Angle,etc.,resultinginpoorphotoeffect.Wewillimproveitinthefuture.Ifyoucannotacceptthedifference,youcansenditbackandwewillrefundyou.Ifyoucanacceptit,wecangiveyoua$3couponforyoursubsequentpurchases.Whichdoyouprefer?Pleasefeelfreetotellus.投訴產(chǎn)品表面有劃痕scratchCouldyouprovidepictures、videoswithmoredetailsaboutthescratchesontheproduct?Thiswillhelpusinvestigateandfindanappropriatesolution.Ifthescratchwasproducedwhenleavingthewarehouse,youcansenditbackandwewillsendyouabrandnewone.Ifthescratchdoesnotoccurinthewarehouse,itislikelytooccurduringthelogisticsdistributionprocess.Thecausemaybecargocollision,improperoperation,etc.Inthiscase,wewillassistyoutoclaimcompensationfromthelogisticscompany.Ineithercase,wewillguaranteeyourinterests.Apologizeagainforanyinconveniencecausedbyourproducts.功能故障don'tworkproperly賣家自己不會用Productinstructionsareavailableonourdetailspage.Youcanfollowtheinstructionsandcheckthatthestepsarecorrectornot.Wecanalsosendyouavideosothatyoucanmoreintuitivelyunderstandtheusageofproduct.Ifyouhaveanyquestions,pleasecontactus.Wewillansweryourquestionsassoonaspossible.產(chǎn)品質(zhì)量確實有問題Couldyouprovidepictures、videoswithmoredetailsaboutourproduct?Thiswillhelpusinvestigateandfindanappropriatesolution.Ifitisreallyaproductqualityproblem,youcansenditbacktous.Andwewillimmediatelysendanewonetoyou.Wewillalsocarefullycheckthequalitybeforedeliverytoavoidthesamesituationhappeningagain.包裹破爛ParcelragsCouldyouprovidepictures、videoswithmoredetailsaboutourproduct?Thiswillhelpusinvestigateandfindanappropriatesolution.Wearesurethatthegoodsareingoodconditionbeforeshipment.Soweassumethepackagewasdamagedduringtransit.Wewillassistyouinnegotiatingwiththelogisticscompanybasedontheevidenceyouprovide.Ifnecessary,wewillalsoassistyoutoclaimcompensationtothelogisticscompany.少發(fā)貨ThequantityshippedislessthanthequantityorderedWesincerelyapologizefortheinconveniencecausedbytheshortageinyourorder.Afterinvestigation,thewarehousestaffdidmissone.Tomakeupfortheinconveniencecausedtoyou,wewillshipthemissingitemoutwithDHLassoonaspossible,itwilltakeabout3daysreachtoyourdestination.Orwecanprovidearefundforyou.Whichdoyouprefer?Pleaseletusknow.Apologizeagainforourcareless.Andthanksforyourunderstandingandpatience.Bestregards.發(fā)錯貨SendthewronggoodsWesincerelyapologizeforsendingyouthewrongiteminyourorder.Couldyouprovidepictures，videoswithmoredetailsaboutourproduct?Thiswillhelpusinvestigateandfindanappropriatesolution.Ifthewarehousedidsendthewrongproduct，Wewillreplacethecorrectitemforyouassoonaspossible.Orwecangiveyouarefundifyouprefer.Apologizeagainforourcareless.Andthanksforyourunderstandingandpatience.五、服務(wù)投訴客服響應(yīng)不及時Wesincerelyapologizefortheinconveniencecausedbythedelayedresponse.Wehavetakenmeasurestoimprovethetrainingandsupervisionofourcustomerserviceteamtoensureafasterresponsetocustomer’sinquiries.Yourquestionshelpsustocontinuouslyimproveourservices.Thankyouverymuch.Andapologizeagainforanyinconveniencecausedbyourservice.售后申請退換貨Dearbuyer,Thanksforyourinterestsinourproducts.Weunderstandyourconcerns.Ifyouarenotsatisfiedwithourproduct,youcanreturnittoouroverseaswarehousewithin14days.Afterwereceivedtheitem,wewillgiveyoufullrefund.Hopeyouhaveanicetimeshoppinginourstore.Bestregards.請求好評Dearbuyer,Thanksforyoursupport.We'reveryhappythatyouhavereceivedtheorder.Ifyousatisfiedwiththisitem,pleaseleaveuspositivefeedbac