DB43-T 2437.2-2022知識產權綜合服務分中心運行規(guī)范 第2部分：建設要求

ICS03.140

CCSA01

43

湖南省地方標準

DB43/T2437.2—2022

知識產權綜合服務分中心運行規(guī)范

第2部分：建設要求

Specificationforoperationofintellectualproperty

integratedservicessub-center—

Part2:Constructionrequirements

2022-10-10發(fā)布2023-01-10實施

湖南省市場監(jiān)督管理局發(fā)布

DB43/T2437.2—2022

目次

前言························································································································Ⅲ

1范圍·····················································································································1

2規(guī)范性引用文件······································································································1

3術語和定義············································································································1

4場地條件···············································································································1

5窗口設置···············································································································2

6人員配備···············································································································2

7設施設備···············································································································2

8信息化建設············································································································2

9標志標識···············································································································2

I

DB43/T2437.2—2022

前言

本文件按照GB/T1.1—2020《標準化工作導則第1部分：標準化文件的結構和起草規(guī)則》的規(guī)

定起草。

請注意本文件的某些內容可能涉及專利。本文件的發(fā)布機構不承擔識別專利的責任。

DB43/T2437《知識產權綜合服務分中心運行規(guī)范》包括以下5個部分：

——第1部分：總則；

——第2部分：建設要求；

——第3部分：管理要求；

——第4部分：服務要求；

——第5部分：評價要求。

本文件是DB43/T2437《知識產權綜合服務分中心運行規(guī)范》的第2部分。

本文件由湖南省知識產權局提出并歸口。

本文件起草單位：湖南省標準化協(xié)會、湖南省知識產權局。

本文件主要起草人：唐國偉、吳峰、黃艾娜、賀煜東、彭小平。

III

DB43/T2437.2—2022

知識產權綜合服務分中心運行規(guī)范

第2部分：建設要求

1范圍

本部分規(guī)定了知識產權綜合服務分中心（以下簡稱“分中心”）建設的場地條件、窗口設置、人員

配備、設施設備、信息化建設和標志標識的要求。

本部分適用于分中心的建設。

2規(guī)范性引用文件

下列文件中的內容通過文中的規(guī)范性引用而構成本文件必不可少的條款。其中，注日期的引用文件，

僅該日期對應的版本適用于本文件；不注日期的引用文件，其最新版本（包括所有的修改單）適用于本

文件。

GB2894安全標志及其使用導則

GB/T10001.1公共信息圖形符號第1部分：通用符號

GB/T10001.9公共信息圖形符號第9部分：無障礙設施符號

GB13495.1消防安全標志第1部分:標志

GB15630消防安全標志設置要求

GB/T18883室內空氣質量標準

GB/T26189室內工作場所的照明

GB50763無障礙設計規(guī)范

DB43/T2437.1知識產權綜合服務分中心運行規(guī)范第1部分：總則

3術語和定義

DB43/T2437.1界定的術語和定義適用于本文件。

4場地條件

4.1分中心場地應符合DB43/T2437.1的規(guī)定。

4.2有條件單獨建設分中心場地的，應根據自身情況建設，面積應滿足服務事項進駐和辦理需要，符

合集中式、開放式工作環(huán)境的要求。宜包含但不限于以下功能區(qū)：

a）窗口區(qū)：應按照事項的業(yè)務關聯(lián)性合理布局窗口，設置前臺、后臺；

b）咨詢區(qū)：應設置獨立空間，并安排專人做好咨詢服務；

c）入駐服務區(qū)：應設置在醒目位置，安排服務機構人員提供咨詢服務；

d）視頻會議室：滿足集中學習、培訓、專家評審、遠程會議等需要；

e）自助服務區(qū)：為服務對象提供網上注冊、登錄、預約、申請、查詢及自助打印復印等服務。

4.3內部環(huán)境應干凈整潔，無垃圾雜物，空氣質量應符合GB/T18883的要求，室內照明應符合GB/T

1

DB43/T2437.2—2022

26189的要求。

5窗口設置

5.1分中心窗口宜設在醒目位置。

5.2窗口臺面樣式整齊劃一，窗口規(guī)格宜符合政務服務大廳相關國家標準與地方標準中窗口設置的規(guī)

定。

5.3窗口應提供信息檢索、維權援助、政策咨詢、業(yè)務代辦等服務。

5.4窗口前宜設置一米線，引導服務對象文明排隊，保護服務對象的隱私信息。

6人員配備

6.1應配備不少于2名專職工作人員，其中1名應具有1年以上知識產權領域從業(yè)經驗。

6.2工作人員應熟練使用各類知識產權專業(yè)化信息服務系統(tǒng)。

6.3有條件的園區(qū)宜聘用具有專利代理師資格證等相關資質的工作人員。

7設施設備

7.1應配備滿足工作需要的辦公設備，包括但不限于：

a）電腦；

b）打印機；

c）通訊設備；

d）網絡設備；

e）辦公桌椅。

7.2網絡設備應能滿足裝載和使用各類知識產權專業(yè)化信息服務系統(tǒng)的需要。

7.3應合理配備休息椅、飲水機等服務設施。

7.4應配備防火防盜、安全逃生等設施。

7.5應設置無障礙設施和便民設施，無障礙設施應符合GB50763的相關要求。

7.6有條件的宜配備電子屏、攝像頭、觸摸式查詢系統(tǒng)等信息化設備。

8信息化建設

8.1分中心應承接省級綜合信息服務平臺的使用和推廣，向本區(qū)域內服務對象提供知識產權基礎信息

服務。

8.2有條件的分中心為滿足服務對象特色需求，宜開發(fā)專有工具系統(tǒng)。

8.3宜根據園區(qū)產業(yè)特色和區(qū)域發(fā)展需要，依托省級平臺建設行業(yè)或產業(yè)專題數據庫等平臺或系統(tǒng)。

9標志標識

9.1分中心應統(tǒng)一設計、制作和使用標志標識。

9.2應在主體建筑醒目位置設置分中心標牌。

9.3分中心應在醒目位置擺放服務信息提示牌，包括：辦事指引、工作日時間表、事項辦理流程圖等。

2

DB43/T2437.2—2022

9.4窗口應設置中文標識，宜根據需要增設英文標識，或采取圖文結合的形式標識。

9.5窗口應設置工作人員公示牌，內容應包括工作人員姓名、職務、電話、照片及人員去向等。

9.6消防安全標志設置應符合GB13495.1和GB15630的相關規(guī)定。

9.7應在醒目位置設置進出口、安全通道等通用符號標識，并符合GB/T10001.1的相關規(guī)定。

9.8應設置無障礙標識，無障礙標識應符合GB/T10001.9的相關規(guī)定。

9.9安全標志及其使用應符合GB2894的相關規(guī)定。

3

DB43/T2437.2—2022

目次

前言························································································································Ⅲ

1范圍·····················································································································1

2規(guī)范性引用文件······································································································1

3術語和定義············································································································1

4場地條件···············································································································1

5窗口設置···············································································································2

6人員配備···············································································································2

7設施設備···············································································································2

8信息化建設············································································································2

9標志標識···············································································································2