《計(jì)算機(jī)專業(yè)英語》課件第4章

UNIT4

TOPICS

TEXTSoftwareEngineering

EXERCISES

SUPPLEMENTARYAbout4G

CONVERSATIONTelephoneMarketingSkills

WRITINGHowtoWriteIOUandReceiptinEnglishTOPICS

What’sSoftwareEngineering?

What’stheprinciplesinSoftwareEngineering?

What’smodifiabilityinSoftwareEngineering?

What’sunderstandabilityinSoftwareEngineering?

What’sadaptabilityinSoftwareEngineering?

What’sthetargetforSoftwareEngineering?

What’sreliabilityinsoftwareengineering?

Telephonebookingskills.

HowtowriteIOUandreceipt？

SoftwareEngineering(SoftwareEngineering,referredtoasSE)isaresearchdisciplinetobuildandmaintainaneffective,practicalandhighqualitysoftwareengineeringmethod.Itrelatestoprogramminglanguages,databases,softwaredevelopmenttools,platform,standards,anddesignpatterns.TEXT

SoftwareEngineering

Inmodernsociety,thesoftwareusedinmanyways.ThetypicalsoftwaresuchasE-mail,embedded

systems,human-machineinterface,officesuites,operatingsystems,compilers,databases,games,etc.Meanwhile,variousindustriesalmostallcomputersoftwareapplications,suchasindustry,agriculture,banking,aviation,governmentdepartments.Promoteeconomicandsocialdevelopmentoftheseapplications,makingpeopleworkmoreefficiently,whileimprovingthequalityoflife.

Defined

Recognizedadefinition:softwareengineeringresearchandapplicationofsystematic,standardized,quantitativeprocesstodevelopandmaintainthesoftwareandhowtoprovetherightmanagementtechniquesandtime-testedabletogetthebesttechnologyandmethodstogether.Target

Thegoalofsoftwareengineeringis:underthepremiseofagivencost,schedule,developmentcanbemodified,thevalidity,reliability,understandability,maintainability,reusabilityofsoftwareengineeringandadaptability,portability,traceabilityandinteroperabilityandtomeetuserneedssoftwareproducts.Thepursuitofthesegoalswillhelptoimprovesoftwareproductqualityanddevelopmentefficiency,reducemaintenancedifficulties.●?ModifiabilityAllowthesystemtomodifywithoutincreasingtheoriginalsystemcomplexity.Itsupportssoftwaredebuggingandmaintenance,isadifficulttarget.●?EfficiencyThesoftwaresystemcanmosteffectivelyusethecomputerresourcesoftimeandspaceresources.Avarietyofcomputersoftwareareallthesystemtime/spaceoverheadasanimportanttechnicalindicatorstomeasuresoftwarequality.Manyoccasions,inthepursuitoftimeeffectivenessandspaceefficiency,conflict,thenhadtosacrificetimeefficiencyinexchangeforspaceefficiencyorsacrificingspaceefficiencyfortimevalidity.●?ReliabilityTopreventthesoftwaresystemfailurecausedbyimperfectconcept,designandstructure,hastorestorethesoftwaresystemfailureduetoimproperoperation.Forreal-timeembeddedcomputersystems,reliabilityisaveryimportantgoal.Ifreliabilityisnotassured,ifthereareproblemscouldbecatastrophic,consequenceswillbeunimaginable.Insoftwaredevelopment,codingandtestingprocessreliabilityinanimportantposition.●?UnderstandabilityThesystemhasaclearstructure,adirectreflectionoftheneedsoftheproblem.Theintelligibilityhelpcontrolthecomplexityofsoftwaresystemsandsupportsoftwaremaintenance,migrationorreuse.●?MaintainabilitySoftwareproductsdeliveredtousers,itcanbemodifiedinordertocorrectpotentialerrors,improveperformanceandotherattributes,tomakethesoftwareadapttoenvironmentalchanges,andsoon.Becausethesoftwareisalogicalproduct,aslongastheuserneeds,itcanbeindefinitelyusingit,thesoftwaremaintenanceisinevitable.Softwaremaintenancecostsaccountforalargeproportionofsoftwaredevelopmentcosts.●?ReusabilityConceptorfunctionrelativelyindependentofoneoragroupofrelatedmodulesdefinedasasoftcomponent.Thesoftpartsinavarietyofoccasions,theapplicationlevelasthereusabilityofcomponents.Reusablesoftwarecomponentsandsomemodificationtobeuseddirectly,andsomeneedtomodifyandthenuse.Reusablesoftpartswithaclearstructureandexplanatorynotesshouldhavethecorrectcodingandalowertime/spaceoverhead.Inthebroadersenseofunderstanding,thereusabilityofsoftwareengineeringshouldalsoinclude:thereuseofapplicationprojects,specifications(alsoknownastheStatute),reuse,designreuse,thereuseofconceptsandmethods,andsoon.Ingeneral,thehigherthelevelreuse,thegreaterthebenefits.●?AdaptabilityDifferentsystemconstraints,thesoftwareallowstheuserneedstothedegreeofdifficultytobemet.Theadaptabilityofthesoftwareshouldbeusedwidelypopularprogramminglanguagecodetoruninthewidelypopularoperatingsystemenvironment,theuseofstandardterminologyandformatforwritingdocumentation.●?PortabilityEaseofsoftwarefromonecomputersystemortheenvironmenttomovetoanothercomputersystemortheenvironment.Inordertoobtainarelativelyhighportability,thesoftwaredesignprocessesusuallysupportgeneral-purposeprogramminglanguageandruntimeenvironment.Low-level(physical)characteristicsofpartdependentoncomputersystems,suchasthebuildsystemofthetargetcodegeneration,shouldberelativelyindependent,andconcentrated.Inthisway,andprocessor-independentpartcanbeportedtoothersystems.●?TraceabilitySoftwarerequirements,softwaredesign,programforwardtrack,accordingtotheprocedures,softwaredesign,softwarerequirements,abilitytoreversetrack.Softwaretraceabilityreliesontheintegrity,consistencyandcomprehensibilityofthedocumentsandprogramsofthevariousstagesofsoftwaredevelopment.Reducethecomplexityofthesystemwillimprovethetraceabilityofthesoftware.●?InteroperabilityMultiplesoftwareelementscommunicatewitheachotherandcollaborativetasks.Inordertoachieveinteroperability,softwaredevelopersusuallyhavetofollowcertainstandards,andsupporttofacilitatethecompromisestandardofenvironmentforthesoftwareelementsbetweeninteroperable.Interoperabilityinadistributedcomputingenvironmentisparticularlyimportant.●?ProcessToproduceafinalcanmeettheneedsandthestepsrequiredtoachievethegoaloftheproject’ssoftwareproducts.Thesoftwareengineeringprocessincludesthedevelopmentprocess,operations,andmaintenanceprocedures.Theycovertheneeds,design,implementation,verificationandmaintenanceandotheractivities.●?PrincipleSoftwareengineeringprincipleistofocusonengineeringdesign,engineeringsupport,andmustfollowtheprinciplesofprojectmanagementinthesoftwaredevelopmentprocess.Theframeworkofthesoftwareengineeringtellsusthatthegoalofsoftwareengineeringistheavailability,accuracy,andcost-effective;theimplementationofasoftwareengineeringtoselecttheappropriatedevelopmentparadigm,appropriatedesignmethods,toprovidehighqualityengineeringsupport,toimplementeffectivemanagementofthedevelopmentprocess;softwareengineeringactivitiesincludingrequirements,design,implementation,toconfirmandsupportactivities,eachactivitycanbebasedonthespecificsoftwareengineering,developmentparadigm,designmethods,supporttheprocessandprocessmanagement.Ⅰ.Matchthetermsandtheinterpretations.1.SoftwareEngineering(SE)(a)Differentsystemconstraints,thesoftwareallowstheuserneedstothedegreeofdifficultytobemet.EXERCISES(b)Softwareproductsdeliveredtousers,itcanbemodifiedinordertocorrectpotentialerrors,improveperformanceandotherattributes,tomakethesoftwareadapttoenvironmentalchanges,andsoon.

2.Modifiability

3.Efficiency

(c)Allowthesystemtomodifywithoutincreasingtheoriginalsystemcomplexity.4.Maintainability

(d)Thesoftwaresystemcanmosteffectivelyusethecomputerresourcesoftimeandspaceresources.(e)Aresearchdisciplinetobuildandmaintainaneffective,practicalandhighqualitysoftwareengineeringmethod.Itrelatestoprogramminglanguages,databases,softwaredevelopmenttools,platform,standards,anddesignpatterns.5.AdaptabilityⅡ.ArethefollowingstatementsTrue(T)orFalse(F)?

1.()

SoftwareEngineeringisnotastudyofengineeringmethodstobuildandmaintaineffective,practicalandhigh-qualitysoftwaredisciplines.

2.()Allthesystemtime/spaceoverheadasanimportanttechnicalindicatorstomeasuresoftwarequality

3.()Thesystemhasaclearstructure,adirectreflectionoftheneedsoftheproblem.

4.()Toproduceafinalcannotmeetdemandandthestepsrequiredtoachievethegoaloftheproject’ssoftwareproducts.

5.()

Softwareengineeringprincipleistofocusonengineeringdesign,engineeringsupport,andmustfollowtheprinciplesofprojectmanagementinthesoftwaredevelopmentprocess.

6.()Insystemdesign,softwarerequirements,hardwarerequirementsandotherfactorsbetweenthemutualrestraint,mutualinfluence,andoftenneedtoweigh.

7.()

Insoftwareengineering,softwaretoolsandenvironmentsupportforsoftwareprocessisquiteimportant.Ⅲ.TranslatethefollowingwordsandphrasesintoChinese.Ⅳ.TranslatethefollowingChinesestatementsintoEnglish.

1.系統(tǒng)建造這一工作(業(yè)務(wù))已經(jīng)變了

2.系統(tǒng)已經(jīng)交到客戶手中，并且正在處理真正的商業(yè)信息。

3.通過注冊(cè)安裝一個(gè)新的系統(tǒng)而解決一個(gè)復(fù)雜的業(yè)務(wù)問題所獲得的感覺是難以形容的。

4.這些工業(yè)化實(shí)踐活動(dòng)在公司內(nèi)升級(jí)的系統(tǒng)中得到具體化。

5.業(yè)務(wù)分析和系統(tǒng)設(shè)計(jì)必須敏銳地把握圍繞著系統(tǒng)實(shí)施或者改變的業(yè)務(wù)意識(shí)。

Ⅴ.Fillineachoftheblankswithoneofthewords.

inthereforesoftwarerecognizethegoaloffocuson

Softwareengineeringprincipleisto

engineeringdesign,engineeringsupport,andmustfollowtheprinciplesofprojectmanagementinthe

developmentprocess.Softwareengineeringprinciplesthefollowingfoursoftwareengineers’basicprinciples:Selecttheappropriatedevelopmentparadigmoftheprincipleandsystemdesign.

systemdesign,softwarerequirements,hardwarerequirementsandotherfactorsbetweenthemutualrestraint,mutualinfluence,andoftenneedtoweigh.

,wemust

thevariabilityof

requirementsdefinition,useofappropriatedevelopmentparadigmtobecontrolledtoensurethatsoftwareproductsmeetuserrequirements.Useofappropriatedesignmethodsinsoftwaredesign,usuallytoconsiderthesoftware’smodularcharacteristicsofabstractionandinformationhiding,localization,consistencyandadaptability.Appropriatedesignapproachhelpstoachievethesecharacteristics,inordertoachieve

softwareengineering.

Eachmajorevolutioninmobilephonetechnologyhasbeenmarkedbyageneration.Currentlythethirdgeneration,betterknownas3G,istakingtheworldbystorm.However,manyindustryexpertshavepredictedthat4Gisjustaroundthecorner,sowhatis4G?SUPPLEMENTARY

About4G

1.Whatis4G?MobileInternetstillfeaturesasamajorfactorforinnovation,asitstillcannothopetorivalthePC-boundInternetexperience.4Gisgoingtointroducewirelesstechnologiestomainstreammobilephones.Since4Ghasnotbeenofficiallydefinedbyanyone,thereisalotofspeculationastowhatexactlywillconstitute4Gmobiletechnology.Therearevariouscontendersfortherole;twoofthefrontrunnersbeingWiMAXandLTE.However,boththetechnologieshaveonecommonfactorwhichseemstounanimouslyheraldtheonsetof4G:orthogonalfrequency-divisionmultiplexingorOFDM.2.OFDMCurrently,thereareanumberofwaysthatdataistransferredfromdevicetodevice.CDMA(codedivisionmultipleaccess)isonepopulartechnology,andTDMA(timedivisionmultipleaccess)isasecond.CDMAtransfersanumberofdifferentdatapacketsononechannel,usingcodestodistinguishbetweendifferentreceivers.TDMA,ontheotherhand,againusesonechannelbutallotseachdifferentdatapacketatimeslot.

OFDMdiffersfromthesetechnologiessignificantly;thechannelitselfisdividedintonarrowbands,anddatapacketsaresentthrougheachbandindividually.Thismethodprovestobemuchmoreefficientthanthepreviouslyusedtechnologies,henceitisconsideredtobeanintegralpartofthe4Grevolution.

3.WiMAXWiMAX,simplyput,isbroadbandonawirelessconnection.TheexistenceofWiMAXwillensurethathigh-speedInternetaccessisavailableanywhereausergoes.Thehardwareisstillinthedesignstages,becausetheadoptionofthistechnologywillentailahugeoverhaulofexistingtelecommunicationnetworks.High-speedInternetaccesswilldrasticallychangeauser’smobileInternetexperience.Asitstands,theuserisrestrictedtocertainwebinteractionslikeuploadingphotosorvideos,andmaybeupdatingablogonceinawhile.Thedatatransferratesprevalentareexorbitantandthereforedatatransferisseverelylimited.Theimplementationofhigh-speeddataaccessonmobilephoneswillfinallycatapultthemobilephoneintoseriouscontentioninthepersonalcomputersegment.

4.LTE:Long-TermEvolutionDevelopedbythe3GPP(ThirdGenerationPartnershipProject)group,LTEisanewwirelessbroadbandtechnologythatdiffersfromWiMAX.LTEplacesgreatemphasisonIPaddresses,sinceitiscloselybasedupontheTCP/IPnetworkingskeleton.TheideaistocreateenoughIPaddressessothateachdevicehasauniqueone.

HoweverthemainfocusofLTEisthatitisshapinguptobehighperformanceineveryway.Thetechnologyisn’tfullydevelopedasyet,butthecharacteristicsthatareemergingpromisegreatthings:highpeakratesfordatatransmission,reducedlatencyandscalablebandwidth.AnimportantfeatureofLTEistheabilitytoco-existharmoniouslywithpreviousarchitectures.ThereforeaLTE-enablednetworkcanpassdatabackandforthfromaCDMAnetworkseamlessly.

5.iPhone4GHotontheheelsoftheiPadrelease,iPhone4Ghandsetshavebeenrumoredforreleasethissummer.Everyyear,sincethefirstiPhonehandsetwaslaunched,therehasbeenanewversionofthephonereleasedregularly.Thisyearpromisestobenodifferent.

Speculationisrifethatthe4GtackedontheendofthenewiPhonemeansthatthehandsetmayjustbe4Genabled.Theargumentposedhereisthatthe3Gmodelwasactuallythesecondphone,soitisprobablynotaversionnumberaspreviouslythought.Applehasn’tconfirmedordeniedanythingasyet;thenewiPhonemaynotbe4Gatall,butanHD(highdefinition)model.ThisscenarioiscertainlymorecredibleastheimprovementsrequiredfortheiPhonetomeritthe4Gtagwillbequitesubstantial.

6.4GisMAGIC4Gnetworksarestillinthefluidstagesofdevelopment.Asofnow,itissometimesreferredtoasMAGIC(Mobilemultimedia,Anytime/any-where,Globalmobilitysupport,IntegratedwirelessandCustomizedpersonalservice)—whichbodeswellforamobilephoneuser.Itwillbeinterestingtowatchthetechnologiesunfoldoverthecourseofthenextfewmonths.電話行銷可不是拿起電話聊天就能算的，既然打電話的目的是約訪，當(dāng)然要有一些電話行銷技巧來幫助你更快上手。CONVERSATION

TelephoneMarketingSkills

成功電話行銷技巧

技巧一，讓自己處于微笑狀態(tài)。微笑地說話，聲音也會(huì)傳遞出很愉悅的感覺，客戶聽起來就會(huì)覺得有親和力，讓每一通電話都保持最佳的質(zhì)感，并幫助你進(jìn)入對(duì)方的時(shí)空。技巧二，音量與速度要協(xié)調(diào)。人與人見面時(shí)，都會(huì)有所謂“磁場(chǎng)”。在電話之中，當(dāng)然也有電話磁場(chǎng)，一旦業(yè)務(wù)人員與客戶的磁場(chǎng)吻合，談起話來就順暢多了。為了了解對(duì)方的電話磁場(chǎng)，建議在談話之初，采取適中的音量與速度，等辨出對(duì)方的特質(zhì)后，再調(diào)整自己的音量與速度，讓客戶覺得你和他是站在同一陣線上的。技巧三，判別通話者的形象，增進(jìn)彼此互動(dòng)。從對(duì)方的語調(diào)中，可以簡(jiǎn)單判別通話者的形象。講話速度快的人是視覺型的人，說話速度中等的人是聽覺型的人，而講話慢的人是感覺型的人。業(yè)務(wù)人員可以在判別通話者的類型之后，再給對(duì)方“適當(dāng)?shù)慕ㄗh”。技巧四，表明不會(huì)占用太多時(shí)間，簡(jiǎn)單說明。為了讓對(duì)方愿意繼續(xù)這通電話，最常用的方法就是請(qǐng)對(duì)方給兩分鐘，而一般人聽到兩分鐘時(shí)，通常都會(huì)出現(xiàn)“反正才兩分鐘，就聽聽看好了”的想法。實(shí)際上，你真的只講兩分鐘嗎？這得看個(gè)人的功力了！

技巧五，語氣、語調(diào)要一致。在電話中，開場(chǎng)白通常是普通話，但是如果對(duì)方的反應(yīng)是以方言回答，就要適當(dāng)?shù)赜卯?dāng)?shù)氐胤皆捄蛯?duì)方說話，有時(shí)用方言交談也是一種拉近雙方距離的方法，主要目的是為了要與對(duì)方處于同一個(gè)“磁場(chǎng)”。技巧六，善用電話開場(chǎng)白。好的開場(chǎng)白可以讓對(duì)方愿意和業(yè)務(wù)人員多聊一聊，因此除了耽誤兩分鐘之外，接下來該說些什么就變得十分重要，要想多了解對(duì)方的想法，不妨提一些開放式問句。

技巧七，善用暫停與保留的技巧。什么是暫停？當(dāng)業(yè)務(wù)人員需要對(duì)方給一段時(shí)間的時(shí)候，就可以使用暫停的技巧。比如，當(dāng)你問對(duì)方問題時(shí)，說完后稍微暫停一下，讓對(duì)方回答。善用暫停的技巧，將會(huì)讓對(duì)方有受到尊重的感覺。至于保留，則是在業(yè)務(wù)人員不方便在電話中說明或者遇到難以回答的問題時(shí)所采用的方式。舉例來說，當(dāng)對(duì)方要求業(yè)務(wù)人員在電話中說明費(fèi)率時(shí)，業(yè)務(wù)人員就可以告訴對(duì)方：“這個(gè)問題在我們見面談時(shí)再當(dāng)面計(jì)算給您聽，這樣會(huì)比較清楚。”如此便可將問題保留到下一個(gè)時(shí)空，這也是約訪時(shí)的技巧。

技巧八，身體挺直、站著說話或閉上眼睛。假如一天打二十通電話，總不能一直坐著不動(dòng)吧！試著將身體挺直或站著說話，你可以發(fā)現(xiàn)，聲音會(huì)因此變得有活力，效果也會(huì)變得更好。有時(shí)不妨閉上眼睛講話，讓自己不被外在的環(huán)境影響談話內(nèi)容。技巧九，使用開放式問句，不斷問問題。問客戶問題，一方面可以拉長(zhǎng)談話時(shí)間，更重要的是了解客戶真正的想法，幫助業(yè)務(wù)員做判斷。技巧十，即時(shí)逆轉(zhuǎn)。即時(shí)逆轉(zhuǎn)就是立刻順著客戶的話走。

技巧十一，一再?gòu)?qiáng)調(diào)由客戶自己判斷、客戶自己做決定。為了讓客戶答應(yīng)和你見面，在電話中強(qiáng)調(diào)由客戶自己做決定，可以讓客戶感覺業(yè)務(wù)人員是有素質(zhì)的、是不會(huì)糾纏不休的，進(jìn)而提高約訪概率。技巧十二，強(qiáng)調(diào)產(chǎn)品的功能或獨(dú)特性。在談話中，多強(qiáng)調(diào)產(chǎn)品很特別，再加上由客戶自己做決定，讓客戶愿意將他寶貴的時(shí)間給你。切記千萬不要說得太繁雜或使用太多專業(yè)術(shù)語，讓客戶失去見面的興趣。

技巧十三，給予二選一的問題及機(jī)會(huì)。二選一方式能夠幫助對(duì)方做選擇，同時(shí)也可加快對(duì)方與業(yè)務(wù)人員見面的速度。技巧十四，為下一次開場(chǎng)做準(zhǔn)備。Example

Dialogue1

A:MadisonIndustries.ThisisCathyWinnerspeaking.CanIhelpyou?

B:Goodafternoon.CouldyouconnectthiscallwithMr.Black,please?

A:MayIknowwhosecalling?

B:ThisisMaryFoxofA.B.C.ComputerCo.I’mcallingonbehalfofMr.TomBaker,thegeneralmanagerofourcompany.

A:Iamsorry,Ms.Fox.Mr.Blackisnowinameeting.MayIhaveyournumberandaskhimtocallbacklater?

B:I’mafraidMr.BakerwouldliketospeaktoMr.Blackrightnow.HehasgotanurgentmattertodiscusswithMr.Blackwithoutdelay.

A:OK.Then,wouldyoupleaseholdtheline?(Oneminutelater.)

Ms.Fox,thelineisthrough.Mr.Blackisreadytoanswerthecall.Goahead.

B:Thankyouforyourkindassistance,Ms.Winner.

A:Youarewelcome.Dialogue2

OfficeAssistant:Goodmorning.OdysseyPromotions.HowmayIhelpyou?

Nick:Hello,thisisNickDelwinfromCommunicon.CouldIspeaktoHelenTurner,please?

OfficeAssistant:Justamoment,please.

OfficeAssistant:IhaveNickDelwinonthelineforyou.

Helen:Thankyou…Hi,Nick.Nicetohearfromyou.How’stheweather?

Nick:It’sprettygoodforthetimeofyear.What’sitlikeinNewYork?

Helen:Notgood,I’mafraid.

Nick:That’sapitybecauseI’mplanningtocomeacrossnextweek.

Helen:Really?Well,you’llcomebytoseeuswhileyou’rehere,Ihope?

Nick:That’swhatI’mphoningabout.I’vegotameetingwithacustomerinBostononTuesdayofnextweek.Iwashopingwecouldarrangetomeetupeitherbeforeorafter.

Helen:Great.Thatwouldgiveusachancetoshowyoutheconventioncentre,andwecouldalsodropinatCaesar’sRestaurantwhereGregghasarrangedyourreception.

Nick:That’swhatIwasthinking.

Helen:SoyousaidyouhavetobeinBostononTuesday?That’sthe8th?

Nick:That’sright.Now,IcouldstopoverinNewYorkeitheronthewayin—thatwouldbetheMonday…Wouldthatbepossible?

Helen:Ah,I’mafraidIwon’tbeintheofficeonMonday,andIthinkGregghasmeetingsallday.

Nick:?Uh-huh,well,theotherpossibilitywouldbetoarrangeitafterBostononmywayhome.

Helen:WhendoyouplanonleavingBoston?

Nick:CouldbeeitherTuesdayafternoonorWednesdaymorning,butIwouldliketocatchaflightbacktoLondononWednesdayevening.

Helen:??OK.Well,itwouldbebestforusifyoucouldflyinontheWednesdaymorning.EitherGreggorIwillpickyouupattheairport,andthenwecouldshowyoutheconventioncentreandalsoCaesar’s.Ifthere’stime,youcouldcomebacktotheofficeandwe’llrunthroughanyofthedetailsthatstillhaven’tbeenfinalized.

Nick:Thatsoundsgood.JustaslongasIcangetbacktotheairportformyeveningflight.

Helen:Noproblem.Look,whydon’tyoufaxmeyourinformationonceyou’veconfirmedyourflighttimes?Thenwe’llgetbacktoyouwithanitineraryfortheday—that’sWednesdaythe9th,right?

Nick:That’sright.Good,well,I’lldothatandIlookforwardtoseeingyounextweek.

Helen:Samehere.Seeyounextweek.

Nick:Right.Goodbye.

Helen:Bye-bye.

Practice

ImagineyouarethebossofAAAcompany，youwanttodiscussbusinesswiththebossofBBBcompany.Practicetelephonebookingskillswiththegivenpoints:

Greeteachother.

Outlinethecurrentproblemstheyarefacing.

Lookatthecausesofthedamage.

Findoutthewaystosolvetheseproblems.

Discusshowtocarryoutthecontractsmoothly.

Tips

1．IsDaisythere?Thisisshe/he.黛西在嗎？這是他/她。

2．MayIspeaktoMr.Gates?我可以和蓋斯先生說話嗎？

3．He’snothererightnow.他現(xiàn)在不在這里。

4．He’sinameetingrightnow.他現(xiàn)在正在開會(huì)。

5．You’vejustmissedhim.你剛好錯(cuò)過他了。

6．He’sjuststeppedout.他剛好出去了。

7．He’soutonhislunchbreakrightnow.Wouldyouliketoleaveamessage?他出去吃午飯了,你要留言嗎?

8．He’snotavailablerightnow.CanItakeamessage?他不在,我可以幫你傳話嗎?

9．Doyouknowwhenhewillbeback?你知道他什么時(shí)候會(huì)回來嗎?

10．Ihavenoidea.我不知道。

11．Heshouldbebackin20minutes.他應(yīng)該在二十分鐘內(nèi)會(huì)回來。

12．Doyouhaveanyideawhereheis?你知道他在哪里嗎?

13．He’satworkrightnow.Doyouwanthisphonenumber?他現(xiàn)在在上班。你要不要他的電話號(hào)碼?

14．CanIleaveamessage?我可以留個(gè)話嗎？

15．Yes.Goahead,please.可以，請(qǐng)繼續(xù)。

16．Ofcourse.HoldonforjustasecondsoIcangrabapenandpaper.當(dāng)然，稍等一下，讓我去拿紙和筆。

17．Whenhecomesback,canyouhavehimcallmeat123456789?他回來后請(qǐng)讓他打123456789這個(gè)號(hào)碼給我。

18．Canyourepeatagain,please?能否重復(fù)一遍？

19．(Say)Again,please?再說一次好嗎？

20．Pardon?請(qǐng)?jiān)僬f一遍。日常生活中常常發(fā)生物品和金錢的借進(jìn)、借出或轉(zhuǎn)手,這些時(shí)候往往需要寫借據(jù)(IOU,即Ioweyou,譯成中文為“今欠”、“今借到”)或收據(jù)(Receipt),這既是手續(xù),也是必要的證據(jù)。收據(jù)種類很多，有收條、訂閱單、訂貨單等，是在跟對(duì)方發(fā)生錢和物的關(guān)系時(shí)寫給對(duì)方作為憑據(jù)的條子，起書面證據(jù)作用。WRITING

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