酒店英語會(huì)話（第六版）教案 unit 3 Concierge Service；unit 4 Regular Service in the Guest Rooms

《酒店英語會(huì)話》教案Unit3ConciergeService【教師姓名】： 課題項(xiàng)目一行李服務(wù)課時(shí)2課型新授教學(xué)目標(biāo)知識(shí)目標(biāo)1.掌握問候和迎接客人的常用語；2.掌握幫客人提供行李服務(wù)的常用語；能力目標(biāo)能夠?yàn)榭腿颂峁┲艿降男欣罘?wù)德育目標(biāo)培養(yǎng)學(xué)生的愛崗敬業(yè)和責(zé)任意識(shí)重點(diǎn)掌握為客人提供行李服務(wù)所需的常用語難點(diǎn)運(yùn)用正確的語言提供周到的行李服務(wù)教法情景教學(xué)法、項(xiàng)目教學(xué)法學(xué)法合作學(xué)習(xí)法板書設(shè)計(jì)Unit3ConciergeService項(xiàng)目一行李服務(wù)教學(xué)內(nèi)容及設(shè)計(jì)情景教學(xué)、導(dǎo)入新課Mr.Green到酒店入住。相關(guān)信息如下：客人姓名：Mr.Green行李數(shù)量：3行李特點(diǎn)：普通行李，無貴重或易碎品。一、詞匯積累1.suitcase行李例句：Couldyoutakethesetwosuitcases,please?思政元素融入：引導(dǎo)學(xué)生在工作中養(yǎng)成愛崗敬業(yè)的品質(zhì)。2.handbag手提包例句：I’lltakethehandbagwithme.3.valuable有價(jià)值的，貴重的例句：Isthereanythingvaluableorfragileinthesuitcases?4.pack包裝，包裝貨物；壓緊，擠例句：Areyourbagsallpacked?二、句型積累1.Howtogreetandwelcomeguests如何問候并迎接客人（1）Goodafternoon,sir.WelcometoFriendHotel.（2）ThisistheBellCaptain’sDesk.MayIhelpyou?2.HowtoServingtheguestswithluggage行李服務(wù)（1）Doyouhaveanyluggage?（2）Howmanypiecesofluggagedoyouhaveinall?（3）Letmehelpyouwithyourluggage.（4）Doyouneedmetogetaluggagecartforyou?（5）MayIseeyourluggagetag?三、情景練習(xí)1.根據(jù)項(xiàng)目描述和要求，學(xué)生小組合作，依據(jù)情景和所給句型，自編對(duì)話。2.教師點(diǎn)評(píng)學(xué)生對(duì)話。3.師生進(jìn)行對(duì)話A的學(xué)習(xí)。4.通過學(xué)習(xí)，總結(jié)行李服務(wù)的流程。（1）問候（2）詢問客人行李相關(guān)信息（3）送客人入住或離店（1）問候Goodafternoon,sir.WelcometoFriendHotel.（2）詢問客人行李相關(guān)信息Howmanypiecesofluggagedoyouhaveinall?Isthereanythingvaluableorfragileinthem?Areyourbagsallpacked?（3）送客人入住或離店I’llshowyoutoyourroomassoonasyou’vefinishedcheckingin.We’llkeepyourbagsattheBellCaptain’sDesk.Youcanpickthemupthere.四、強(qiáng)化學(xué)習(xí)1.學(xué)生根據(jù)客人的入住流程，提煉對(duì)話B中的相關(guān)句型。（1）問候ThisistheBellCaptain’sDesk.MayIhelpyou?（2）詢問客人行李相關(guān)信息MayIhaveyournameandroomnumber,please?Areyourbagsallpacked?I’llsendabellhoptoyourroomatonce.Pleasewaitforawhile.Sojustthesetwosuitcases?Isthereanythingvaluableorfragileinthesuitcases?（3）送客人入住或離店We’llkeepyourbagsattheBellCaptain’sDesk.Youcanpickthemupthere.思政元素融入：在工作任務(wù)中培養(yǎng)學(xué)生的職業(yè)責(zé)任感。教學(xué)內(nèi)容及設(shè)計(jì)2.教師引導(dǎo)學(xué)生進(jìn)行合作學(xué)習(xí)，完成對(duì)話B的讀記。3.總結(jié)對(duì)話A和對(duì)話B中的單詞和句型。單詞：suitcase；handbag；valuable；fragile；packbellcaptain；claimtag；depositreceipt；packthebags；luggagecar五、實(shí)訓(xùn)對(duì)話1.總結(jié)對(duì)話A和對(duì)話B中的常用單詞和句型。2.以對(duì)話A和B為基礎(chǔ)，進(jìn)行實(shí)訓(xùn)對(duì)話。學(xué)生根據(jù)實(shí)訓(xùn)情景，充分使用所學(xué)句型和單詞進(jìn)行模擬對(duì)話。實(shí)訓(xùn)對(duì)話1:(1)AttheLobbyGuest:Youarriveatthehotelandwaittocheckin.Youhavesomepiecesofluggageinthetruck.Bellhop:Youhelptheguestwithhisluggageandwaitforhischeckingin.實(shí)訓(xùn)對(duì)話2：(2)IntheGuestRoomGuest:Youwillcheckoutinanhourandyouwanttostoreyourluggageatthefrontdesk.Bellhop:Youhelptheguestwithhis/herluggageandanswerthequestionsaboutluggagestoragespace.六、練習(xí)作業(yè)根據(jù)所學(xué)內(nèi)容，補(bǔ)充單元中練習(xí)部分的句子對(duì)話。思政元素融入：通過角色扮演，培養(yǎng)學(xué)生的團(tuán)隊(duì)合作意識(shí)，增強(qiáng)學(xué)生職業(yè)責(zé)任心和愛崗敬業(yè)的意識(shí)。課后反思課題項(xiàng)目二送客服務(wù)課時(shí)2課型新授教學(xué)目標(biāo)知識(shí)目標(biāo)1.掌握引導(dǎo)客人入住的常用語；2.掌握介紹房間基本服務(wù)的常用語；能力目標(biāo)能夠?yàn)榭腿颂峁┲艿降乃涂头?wù)德育目標(biāo)培養(yǎng)學(xué)生具備細(xì)心、周到的服務(wù)意識(shí)和能力重點(diǎn)掌握為客人提供送客服務(wù)所需的常用語難點(diǎn)運(yùn)用正確的語言介紹客房相關(guān)配套服務(wù)教法情景教學(xué)法、項(xiàng)目教學(xué)法學(xué)法合作學(xué)習(xí)法板書設(shè)計(jì)Unit3ConciergeService項(xiàng)目二送客服務(wù)教學(xué)內(nèi)容及設(shè)計(jì)情景教學(xué)、導(dǎo)入新課。相關(guān)要求如下：餐廳：中餐SunshineHallandGardenHall西餐LobbyHall其他配套：beautysalon,abarbershop,agym,gameroomsandasnookerroom.付費(fèi)方式：出示房卡。一、詞匯積累1.gym健身房，體育館例句：Thegymisfreeofchargetoyou.2.available有效的，可得的，可利用的，空閑的例句：Alsoavailableareabeautysalon,abarbershop,agym,gameroomsandasnookerroom.3.insert插入，嵌入例句：Pleaseinsertyourkeyheretoturnonthepowerswitch.思政元素融入：引導(dǎo)學(xué)生在工作中養(yǎng)成細(xì)心、熱心的工作品質(zhì)。4.command命令，指揮；俯臨，俯瞰例句：YourroomfacessouthandcommandsagoodviewoftheYongRiver.5.cozy暖和舒服的；（感覺）舒適的例句：It’sverycozy.Ilikeitverymuch．二、句型積累1.Escortingthegueststotherooms送客進(jìn)房（1）Yourroomisonthe17thfloor.Thiswaytothelift,please.（2）Pleasetakethisliftdirectingtoyourroom.（3）Thisway,please,sir.（4）Afteryou,sir.（5）Mindyourhead,please.（6）Watchyourstep,please.（7）Pleasemindyourstep,sir.請(qǐng)小心臺(tái)階，先生。2.Introducingfacilitiesintheroom介紹房間配套設(shè)施（1）Letmeintroduceourhotelfacilitiestoyou.（2）Pleaseinsertyourkeyheretoturnonthepowerswitch.（3）IfyouwanttohaveChinesefood,youcangotoSunshineHallandGardenHall.三、情景練習(xí)1.根據(jù)項(xiàng)目描述和要求，學(xué)生小組合作，依據(jù)情景和所給句型，自編對(duì)話。2.教師點(diǎn)評(píng)學(xué)生對(duì)話。3.師生進(jìn)行對(duì)話A的學(xué)習(xí)。4.通過學(xué)習(xí)，總結(jié)送客服務(wù)的流程。（1）問候（2）引導(dǎo)客人進(jìn)入房間（3）放置行李、介紹房間設(shè)施（1）問候MayIhaveyourkey,please?Letmeopenthedoorforyou.（2）引導(dǎo)客人進(jìn)入房間Thisway,please,Mr.Brown.Iwillshowyoutheway.（3）放置行李、介紹房間設(shè)施Letmeintroduceourhotelfacilitiestoyou.Ifyouwanttohavewesternfood,pleasegotoLobbyHall.Alsoavailableareabeautysalon,abarbershop,agym,gameroomsandasnookerroom.四、強(qiáng)化學(xué)習(xí)1.學(xué)生根據(jù)客人的入住流程，提煉對(duì)話B中的相關(guān)句型。（1）問候Goodafternoon,sir.I’mthebellhophere（2）引導(dǎo)客人進(jìn)入房間Letmehelpyouwithyourluggage．What’syourroomnumber,please？Andbytheway，couldIhavealookatyourkeycard？Nowpleasefollowme.（3）放置行李、介紹房間設(shè)施Howdoyoulikethisroom,sir？It’sjustfacingShanghaiGymnasium.DoyoumindifIputyourluggagebythewardrobe？2.教師引導(dǎo)學(xué)生進(jìn)行合作學(xué)習(xí)，完成對(duì)話B的讀記。3.總結(jié)對(duì)話A和對(duì)話B中的單詞和句型。思政元素融入：在工作任務(wù)中培養(yǎng)學(xué)生的職業(yè)責(zé)任感和愛崗敬業(yè)的意識(shí)。教學(xué)內(nèi)容及設(shè)計(jì)單詞：gym；gymnasium；available；insert；switch；curtain；command；spacious；cozy；wardrobe詞組：snookerroom；freeofcharge；beautysalon五、實(shí)訓(xùn)對(duì)話1.總結(jié)對(duì)話A和對(duì)話B中的常用單詞和句型。2.以對(duì)話A和B為基礎(chǔ)，進(jìn)行實(shí)訓(xùn)對(duì)話。學(xué)生根據(jù)實(shí)訓(xùn)情景，充分使用所學(xué)句型和單詞進(jìn)行模擬對(duì)話。實(shí)訓(xùn)對(duì)話1:(1)IntheGuestRoomGuest:Aftercheck-in,youfindonepieceofyourluggagehasdisappearedonthewaytoyourroom.Bellhop:Youaskrelevantquestions,andhelptheguestsolvetheproblem.實(shí)訓(xùn)對(duì)話2：(2)IntheGuestRoomGuest:Aftercheck-in,youareonthewaytoyourroom.Bellhop:Youhelpwiththeluggage,andleadthewaytotheguest’sroomwhileintroducingtheimportantfacilitiesinthehotel.六、練習(xí)作業(yè)根據(jù)所學(xué)內(nèi)容，補(bǔ)充單元中練習(xí)部分的句子對(duì)話。思政元素融入：通過角色扮演，培養(yǎng)學(xué)生的團(tuán)隊(duì)合作意識(shí)。課后反思課題項(xiàng)目三介紹酒店服務(wù)課時(shí)2課型新授教學(xué)目標(biāo)知識(shí)目標(biāo)1.掌握酒店配套設(shè)施相關(guān)的常用語；2.掌握介紹酒店服務(wù)的常用語；能力目標(biāo)能夠?yàn)榭腿藴?zhǔn)確介紹酒店的相關(guān)設(shè)施和服務(wù)德育目標(biāo)培養(yǎng)學(xué)生的靈活應(yīng)變能力重點(diǎn)掌握為客人介紹酒店服務(wù)所需的常用語難點(diǎn)靈活應(yīng)對(duì)客人關(guān)于酒店服務(wù)的相關(guān)問題并提供細(xì)致周到的服務(wù)教法情景教學(xué)法、項(xiàng)目教學(xué)法學(xué)法合作學(xué)習(xí)法板書設(shè)計(jì)Unit3ConciergeService項(xiàng)目三介紹酒店服務(wù)教學(xué)內(nèi)容及設(shè)計(jì)情景教學(xué)、導(dǎo)入新課。相關(guān)要求如下：回答客戶問題：1.Canyourecommendsomenicerestaurants?2.Andhaveyougotabusinesscenter?3.Bytheway,wherecanIgetabrochureofyourhotel?介紹酒店其他服務(wù)。一、詞匯積累1.brochure手冊(cè)，小冊(cè)子例句：Bytheway,wherecanIgetabrochureofyourhotel?思政元素融入：培養(yǎng)學(xué)生在工作中具備愛崗敬業(yè)的精神。2.lobby大廳，休息室例句：YoucangetitfromtheInformationDeskinthelobby.3.channel頻道，通道，海峽例句：Youcanwatchmostofmainchannelsinourfortable舒適的例句：Pleasefeelcomfortabletouseeverythingweofferyouinthisroom.二、句型積累1.Escortingthegueststotherooms送客進(jìn)房（1）Here’sthelift.Afteryou,sir.（2）Hereweare.Thisisyourroom,sir.（3）Thisway,please,sir.（4）Afteryou,sir.（5）Mindyourhead,please.2.Introducingthehotelservice介紹酒店服務(wù)（1）Wewouldofferyoubreakfastandlunchcouponsforourcafeteriaonthe2ndfloor.（2）ThereisaveryniceChineserestaurantinourhotelonthesecondfloor.（3）Youcangotoourbeautyparloronthe6thfloor.（4）YoucangetthebrochureofourhotelfromtheInformationDeskinthelobby.（5）Wehaveanindoorpoolandanoutdoorone.Theoutdoorpoolisespeciallygood.Youcanenjoyfreshairthere.（6）Ourcafeteriacatersfortheguestsofdifferenttaste.（7）Letmeintroduceournewfitnesscentertoyou.三、情景練習(xí)1.根據(jù)項(xiàng)目描述和要求，學(xué)生小組合作，依據(jù)情景和所給句型，自編對(duì)話。2.教師點(diǎn)評(píng)學(xué)生對(duì)話。3.師生進(jìn)行對(duì)話A的學(xué)習(xí)。4.通過學(xué)習(xí)，總結(jié)介紹酒店服務(wù)的流程。（1）引導(dǎo)客人進(jìn)入房間（2）放置行李、介紹酒店設(shè)施與服務(wù)（1）引導(dǎo)客人進(jìn)入房間Mr.Williams,yourroomisonthe10thfloor.Here’sthelift.Afteryou,sir.（2）放置行李、介紹酒店設(shè)施與服務(wù)Actuallythere’saveryniceChineserestaurantinourhotelonthesecondfloor.ThereyoucantrydifferentChinesefoods.Itprovidesallnecessaryservicessuchascopying,printing,translatingandfaxing.YoucangetitfromtheInformationDeskinthelobby.WhereshouldIputyourluggage?四、強(qiáng)化學(xué)習(xí)1.學(xué)生根據(jù)客人的入住流程，提煉對(duì)話B中的相關(guān)句型。（1）引導(dǎo)客人進(jìn)入房間Hereweare.Thisisyourroom,sir.Pleasefeelcomfortabletouseeverythingweofferyouinthisroom.（2）放置行李、介紹酒店設(shè)施與服務(wù)Youcanwatchmostofmainchannelsinourcountry.Yes,wehavefreeWi-Fiinourhotel.Theusernameandthepasswordareonthecardoverthere.Wehaveairconditioningineveryroom.思政元素融入：在工作任務(wù)中培養(yǎng)學(xué)生的靈活應(yīng)變、細(xì)致周到的服務(wù)客人的能力。教學(xué)內(nèi)容及設(shè)計(jì)Whatyouneedtodoistopressthegreenbuttonandturniton.Now,letmeshowyouwatertapsintheroom.Pleasebeadvisedthatcoldwaterisnotdrinkable.Ifyouneedsomethingtodrink,youcanjustmakeacalltous,wewillbringittoyou.2.教師引導(dǎo)學(xué)生進(jìn)行合作學(xué)習(xí)，完成對(duì)話B的讀記。3.總結(jié)對(duì)話A和對(duì)話B中的單詞和句型。單詞：relatively；brochure；lobby；channel；comfort；facility詞組：businesscenter；luggagestand；feelcomfortable；makesure五、實(shí)訓(xùn)對(duì)話1.總結(jié)對(duì)話A和對(duì)話B中的常用單詞和句型。2.以對(duì)話A和B為基礎(chǔ)，進(jìn)行實(shí)訓(xùn)對(duì)話。學(xué)生根據(jù)實(shí)訓(xùn)情景，充分使用所學(xué)句型和單詞進(jìn)行模擬對(duì)話。實(shí)訓(xùn)對(duì)話1:(1)AttheLobbyGuest:Youwanttobuysomesouvenirsbeforeleavingthehotel.Youaskaboutthelocalspecialtyandwhereyoucangetthem.Bellhop:Yougivesuggestionsandrecommendthesouvenirsstoreofthehotel.實(shí)訓(xùn)對(duì)話2：(2)AttheFrontDeskGuest:Youareaswimmingenthusiastandwanttotakeexerciseinthehotel.Youaskforthefacilitiesandplaces.Bellhop:Youintroducethegyminthehotelandexplainthefeeofusingthem.六、練習(xí)作業(yè)根據(jù)所學(xué)內(nèi)容，補(bǔ)充單元中練習(xí)部分的句子對(duì)話。思政元素融入：通過角色扮演，培養(yǎng)學(xué)生的團(tuán)隊(duì)合作意識(shí)，增強(qiáng)學(xué)生的共情能力。課后反思課題項(xiàng)目四問詢服務(wù)課時(shí)2課型新授教學(xué)目標(biāo)知識(shí)目標(biāo)1.了解客人關(guān)于酒店相關(guān)常見問題；2.掌握介紹酒店服務(wù)的常用語；能力目標(biāo)能夠回答或解決客人提出的常見問題德育目標(biāo)培養(yǎng)學(xué)生的職業(yè)責(zé)任感重點(diǎn)掌握為客人介紹酒店服務(wù)所需的常用語難點(diǎn)細(xì)致周到地回答酒店服務(wù)的相關(guān)問題教法情景教學(xué)法、項(xiàng)目教學(xué)法學(xué)法合作學(xué)習(xí)法板書設(shè)計(jì)Unit3ConciergeService項(xiàng)目四問詢服務(wù)教學(xué)內(nèi)容及設(shè)計(jì)情景教學(xué)、導(dǎo)入新課。相關(guān)問題如下：1.MayIstoremyluggagehere?2.Whendoesthehotelluggagestorageclose?3.IsthereanyextrafeeifIpickmyluggageupsolate?。一、詞匯積累1.store貯藏，儲(chǔ)存例句：MayIstoremyluggagehere?思政元素融入：培養(yǎng)學(xué)生在工作中的職業(yè)責(zé)任感和使命感。2.breakable易碎的例句：Isthereanythingvaluableorbreakableinyourluggage?3.extra額外的，另外收費(fèi)的例句：IsthereanyextrafeeifIpickmyluggageupsolate?4.direct直接的例句：Thereisnodirectbustothemountain.二、句型積累1.Greetings問候（1）Here’sthelift.Afteryou,sir.（2）Hereweare.Thisisyourroom,sir.（3）Thisway,please,sir.（4）Afteryou,sir.（5）Mindyourhead,please.2.Informationservice提供問詢服務(wù)（1）IsthistheLeft-LuggageOffice?（2）HowcanIgetawake-upcall?（3）CanIleavemyluggagehereforfree?（4）I’dliketokeepmyluggagehere.（5）Howmuchdoyouchargeperday?（6）Thecloakroomisopenuntil9p.m..（7）Weofferround-the-clockservice.Youcanclaimyourluggageatanytime.（8）Whendoesthecafeteriaofyourhotelclose?三、情景練習(xí)1.根據(jù)項(xiàng)目描述和要求，學(xué)生小組合作，依據(jù)情景和所給句型，自編對(duì)話。2.教師點(diǎn)評(píng)學(xué)生對(duì)話。3.師生進(jìn)行對(duì)話A的學(xué)習(xí)。4.通過學(xué)習(xí)，總結(jié)提供問詢服務(wù)的流程。（1）開場(chǎng)（2）提供問詢服務(wù)（1）開場(chǎng)Hereisyourbill,miss.Pleasesignyournamehere.（2）提供問詢服務(wù)a.Whendoesthehotelluggagestorageclose?Thishotelluggagestorageisopenuntil10:00p.m.Ifyouwanttoclaimyourluggageafter10:00p.m.,pleaseaskthenight-shiftclerkinthelobby.b.IsthereanyextrafeeifIpickmyluggageupsolate?Well,ourhotelwillhelpourgueststoretheirluggageforfreeonthedaytheycheckout.Buttheyshouldpickuptheluggagebeforemid-night.Ifnot,wewillcharge10yuanperarticleperday.四、強(qiáng)化學(xué)習(xí)1.學(xué)生根據(jù)客人的入住流程，提煉對(duì)話B中的相關(guān)句型。（1）開場(chǎng)Thisway,please,sir.Yourroomisonthe3rdfloor.Wecantakethisliftdirectlytoyourroom.（2）提供問詢服務(wù)a.Bytheway,doyouknowsomewell-knownscenicspotsinthiscity?Iplantohaveatouraroundthecitytomorrow.Actually,thereisamountainnearourhotel.Manypeoplechoosetoclimbthe思政元素融入：在工作任務(wù)中培養(yǎng)學(xué)生的對(duì)外溝通技能，強(qiáng)化學(xué)生的職業(yè)自豪感。教學(xué)內(nèi)容及設(shè)計(jì)mountaintorelax.Thescenerythereismarvelous,andIamsureyouwillliketheexperience.b.CouldyoutellmehowIcangetthere?Sure.Thereisnodirectbustothemountain.Youcantakeataxithere.Ittakesabouthalfanhourfromheretothemountain.Whatyouneedtodoistopressthegreenbuttonandturniton.c.Whattimedotheyclose?Iwanttogothereaftertheconference.Wheredoyouhavetheconference?Rightintheconferenceroom.Then,thereisplentyoftimeastheywillbeopenuntil6p.m.2.教師引導(dǎo)學(xué)生進(jìn)行合作學(xué)習(xí)，完成對(duì)話B的讀記。3.總結(jié)對(duì)話A和對(duì)話B中的單詞和句型。單詞：store；breakable；extra；direct詞組：somethingvaluable；checkout；hotelluggagestorage；extrafee；conferenceroom五、實(shí)訓(xùn)對(duì)話1.總結(jié)對(duì)話A和對(duì)話B中的常用單詞和句型。2.以對(duì)話A和B為基礎(chǔ)，進(jìn)行實(shí)訓(xùn)對(duì)話。學(xué)生根據(jù)實(shí)訓(xùn)情景，充分使用所學(xué)句型和單詞進(jìn)行模擬對(duì)話。實(shí)訓(xùn)對(duì)話1:(1)AttheFrontDeskGuest:Youarecheckingout.Youneedtostoreyourtwopiecesofluggageforoneday.Receptionist:Youhelptheguesttostoretheluggage,andexplainthedetailsofthehotelluggagestorage.實(shí)訓(xùn)對(duì)話2：(2)AttheLobbyGuest:Youwanttohaveameetingwithyourclients.Youaskthebellhopwhetherthereisaconferenceroominthehotel.Clerk:Youconfirmtheinformationandhelptheguestreservetheconferenceroomofthehotel.六、練習(xí)作業(yè)根據(jù)所學(xué)內(nèi)容，補(bǔ)充單元中練習(xí)部分的句子對(duì)話。思政元素融入：通過角色扮演，培養(yǎng)學(xué)生的團(tuán)隊(duì)合作意識(shí)和分工協(xié)作的能力。課后反思《酒店英語會(huì)話》教案Unit4RegularServiceintheGuestRooms【教師姓名】： 課題項(xiàng)目一如何迎接客人并介紹房間配置課時(shí)2課型新授教學(xué)目標(biāo)知識(shí)目標(biāo)1.了解客房接待用語；2.掌握介紹房間相關(guān)配置的常用語；能力目標(biāo)能夠在客房周到地迎接客人并介紹房間配置德育目標(biāo)培養(yǎng)學(xué)生尊重他人，以禮相待的職業(yè)教養(yǎng)重點(diǎn)掌握迎接客人，介紹房間配置的流程難點(diǎn)使用恰當(dāng)?shù)恼Z言介紹房間配置教法情景教學(xué)法、項(xiàng)目教學(xué)法學(xué)法合作學(xué)習(xí)法板書設(shè)計(jì)Unit4RegularServiceintheGuestRooms項(xiàng)目一如何迎接客人并介紹房間配置教學(xué)內(nèi)容及設(shè)計(jì)情景教學(xué)、導(dǎo)入新課迎接客人并介紹房間配置客房部服務(wù)員迎接客人Mr.Black到客房部入住并介紹房間配置。在辦理入住時(shí)，既要核對(duì)入住客人的房號(hào)，姓名，也需要給客人介紹清楚入住房間的主要配置。培養(yǎng)學(xué)生尊重他人，以禮相待的職業(yè)教養(yǎng)一、詞匯積累1.switchon接通，打開例句：Pleaseswitchonthelightswhenyouentertheroom.進(jìn)入房間后請(qǐng)打開燈。roundtheclock 整日整夜；一晝夜例句：Myfatheroftenworksroundtheclock.我父親經(jīng)常通宵達(dá)旦地工作。3.feelathome感覺安適，無拘束例句：Ifeelathomelivinghere.我覺得住在這里像在家里一樣。思政元素融入：引導(dǎo)學(xué)生在工作中注意尊重他人，以禮相待的職業(yè)素質(zhì)。4.respectivelyadv.分別地例句：Hissonsweretenandsixteenrespectively.他的兒子們分別是10歲和16歲。二、句型積累1.Howtogreettheguests如何迎接客人（1）MayIhaveyournameandroomnumber,please?（2）Pleaseenjoyyourstay./Iwishyouamostpleasantstayinourhotel.2.Howtocarrytheluggagefortheguest怎樣幫客人拿行李（1）Goodmorning,madam.I’mthebellhop.I’llgettheluggageuptoyourroom.早上好，夫人。我是行李員，我會(huì)把行李送到您的房間去。（2）Letmecarrytheluggageforyou.讓我來幫您搬行李吧。3.Howtointroducearecreationandfitnesscenter怎么幫客人介紹健身娛樂中心（1）Wehaveaverywellequippedbodybuildinggymnasium.我們有設(shè)施齊全的健身房。（2）There’sarecreationandfitnesscenterinourhotel.我們有健身娛樂中心。4.Howtoansweranenquiringaboutthehotelamenities如何回答客人對(duì)賓館配置的詢問（1）Wehaveastore,abarbershop,alaundry,abilliard,tabletennis,videogames.我們有商店、理發(fā)店、洗衣店、臺(tái)球、乒乓球和電子游戲。（2）Therearetwosocketsinthebathroom,for110Vand220Vrespectively.在浴室里有兩個(gè)插座，電壓分別是110伏和220伏。三、情景練習(xí)1.根據(jù)項(xiàng)目描述和要求，學(xué)生小組合作，依據(jù)情景和所給句型，自編對(duì)話。2.教師點(diǎn)評(píng)學(xué)生對(duì)話。3.師生進(jìn)行對(duì)話A的學(xué)習(xí)。4.通過學(xué)習(xí)，總結(jié)介紹房間配置的流程。（1）問候引導(dǎo)（2）詢問（3）介紹房間配置（4）介紹注意事項(xiàng)（1）問候引導(dǎo)Hereisourhotel’sServiceInformationBrochure.Itgivesyouanideaaboutourservicesandroomamenities.（2）詢問Isthetapwaterdrinkable?思政元素融入：在工作過程中體現(xiàn)中華民族的禮儀之道。教學(xué)內(nèi)容及設(shè)計(jì)（3）介紹房間配置Hereisthebathroomthatisclosetothebedroom.Thehotwatersupplyisroundtheclock.Andtherearetwosocketsinthebathroom,for110Vand220Vrespectively.（4）介紹注意事項(xiàng)Pleasedon’tdrinkthetapwater.Thereisboileddrinkingwaterinthethermosandcolddrinkingwaterinthecarafe.Ifyouneedanything,pleasepresstheredbutton.I’malwaysatyourservice.四、強(qiáng)化學(xué)習(xí)1.學(xué)生根據(jù)迎接客人并介紹房間配置的流程，提煉對(duì)話B中的相關(guān)句型。（1）問候引導(dǎo)Hereweare,sir.Thisisyourroom.（2）詢問CanIgoonlineinmyroom?（3）介紹房間配置Thisisthebedsideremotecontrol.Theyareswitchesforthebedsidelamps.Hereistheremotecontrol.YoucanwatchTVprogramsbyusingchannelselector.（4）介紹注意事項(xiàng)Andthereisaclothesbrushinthecloset.Andthisistheairconditioningcontrolpanel.2.教師引導(dǎo)學(xué)生進(jìn)行合作學(xué)習(xí)，完成對(duì)話B的讀記。3.總結(jié)對(duì)話A和對(duì)話B中的單詞和句型。單詞：amenityfacilityadjustersocketrespectivelyshaverdrinkablethermoscarafestationery詞組：showsb.tosomeplace switchon roundtheclock drinkingwater makeup feelathomeelectricshaverplugadapter hairdryer五、實(shí)訓(xùn)對(duì)話1.總結(jié)對(duì)話A和對(duì)話B中的常用單詞和句型。2.以對(duì)話A和B為基礎(chǔ)，進(jìn)行實(shí)訓(xùn)對(duì)話。學(xué)生根據(jù)實(shí)訓(xùn)情景，充分使用所學(xué)句型和單詞進(jìn)行模擬對(duì)話。實(shí)訓(xùn)對(duì)話1:(1)IntheGuestRoomGuest:Youjustarriveatyourroomwithahotelemployee.HotelEmployee:Youintroducetheamenitiestotheguest.實(shí)訓(xùn)對(duì)話2：(2)IntheGuestRoomMissKing:YouarejustarrivingintheroominBeijingHotel.Youareaskingthehotelemployeeabouttheamenitiesintheroom.HotelEmployee:Youintroducetheamenitiestotheguest.3.教師選取兩個(gè)小組進(jìn)行模擬練習(xí)，結(jié)合實(shí)訓(xùn)效果，進(jìn)行點(diǎn)評(píng)。六、練習(xí)作業(yè)根據(jù)所學(xué)內(nèi)容，補(bǔ)充單元中練習(xí)部分的句子對(duì)話。思政元素融入：讓學(xué)生轉(zhuǎn)換角色，在調(diào)動(dòng)學(xué)生的學(xué)習(xí)興趣的同時(shí)，激發(fā)其作為服務(wù)者和被服務(wù)者的情感共鳴，從而樹立正確的價(jià)值觀：愛崗敬業(yè)課后反思課題項(xiàng)目二如何要求收拾房間課時(shí)2課型新授教學(xué)目標(biāo)知識(shí)目標(biāo)1.了解要求收拾客房的相關(guān)用語；2.掌握收拾房間的常用語；能力目標(biāo)能夠把收拾房間的相關(guān)服務(wù)與客人進(jìn)行良好溝通德育目標(biāo)培養(yǎng)學(xué)生工作勤勞、友善的職業(yè)教養(yǎng)重點(diǎn)掌握要求收拾房間的相關(guān)用語難點(diǎn)使用恰當(dāng)?shù)恼Z言介紹收拾房間的相關(guān)服務(wù)教法情景教學(xué)法、項(xiàng)目教學(xué)法學(xué)法合作學(xué)習(xí)法板書設(shè)計(jì)Unit4RegularServiceintheGuestRooms項(xiàng)目二如何要求收拾房間教學(xué)內(nèi)容及設(shè)計(jì)情景教學(xué)、導(dǎo)入新課如何要求收拾房間客房部服務(wù)員回答客人Mr.Black關(guān)于收拾房間的詢問。在回答客人關(guān)于收拾房間的詢問時(shí)，需要耐心給客人介紹清楚收拾房間的時(shí)間安排及相關(guān)服務(wù)。培養(yǎng)學(xué)生工作勤勞、友善的職業(yè)教養(yǎng)一、詞匯積累1.goonline上網(wǎng)例句：Youngpeoplenowadaysoftengoonlineontheirmobilephones.如今的年輕人經(jīng)常用手機(jī)上網(wǎng)。2.vacate停止占用；騰出，空出例句：Youmustvacatetheroombeforenoon.中午前你必須騰出房間。3.check-out辦理結(jié)賬及退房手續(xù)例句：Guestsshouldcheckoutoftheirroomsbynoon.客人必須在中午以前辦理退房手續(xù)。4.onrequest根據(jù)要求思政元素融入：引導(dǎo)學(xué)生在工作中勤勞、友善的職業(yè)教養(yǎng)。例句：Instructionswillbesentimmediatelyonrequest.說明將按要求立即寄出。二、句型積累1.Howtoaskthehousekeepingservice如何要求客房服務(wù)（1）It’salmost11:00a.m.,andmyroomhasn’tbeenmadeupyet.（2）Couldyoucleanmyroomfirst?2.Howtoexplainthereasonfornotclearing怎樣解釋沒有收拾房間（1）Ihaveasectionoffifteenrooms,andIalwaysdothecheck-outroomsfirstunlessthereisarequest.（2）I’msosorry,Mr.Black.Iamjustcomingalongtoyourroom.I’llbethereassoonasIfinishthisone.3.Whatarethecheckoutrooms？給客人解釋，什么是checkoutrooms（1）Checkoutrooms?Whatarethey?Doyoumeanthatthepeoplewhogooutearlygettheirroomsdonefirst?Ifthatistrue,Iwillgooutateighttomorrowmorning.（2）Acheckoutroommeansaroomthatisbeingvacatedattheendoftheguest’sstay.WehavetogettheroomsreadyforbookingagainbytheFrontDesk.4.Howtoansweranenquiringaboutmakingroom如何回答客人對(duì)收拾房間的詢問（1）Wealwaystrytohaveroomsmadeupearlyonrequest.Justletusknowwhatyouneed,andifwecan,wewilloblige.（2）Idoappreciatethefavorofyouputtingmyroomfirst.三、情景練習(xí)1.根據(jù)項(xiàng)目描述和要求，學(xué)生小組合作，依據(jù)情景和所給句型，自編對(duì)話。2.教師點(diǎn)評(píng)學(xué)生對(duì)話。3.師生進(jìn)行對(duì)話A的學(xué)習(xí)。4.通過學(xué)習(xí)，總結(jié)為客人打掃房間的流程。（1）詢問（2）提出要求（3）詢問不明白的事情（4）再次提出要求（5）向客人承諾收拾好房間的時(shí)間（1）詢問It’salmost11:00a.m.,andmyroomhasn’tbeenmadeupyet.（2）提出要求Couldyoucleanmyroomfirst?（3）詢問不明白的事情Checkoutrooms?Whatarethey?Doyoumeanthatthepeoplewhogooutearlygettheirroomsdonefirst?Ifthatistrue,Iwillgooutateighttomorrowmorning.（4）再次提出要求Canyoudothisformeeveryday?（5）向客人承諾收拾好房間的時(shí)間思政元素融入：在工作過程中體現(xiàn)中華民族的厚德激發(fā)之道。教學(xué)內(nèi)容及設(shè)計(jì)Wealwaystrytohaveroomsmadeupearlyonrequest.Justletusknowwhatyouneed,andifwecan,wewilloblige.四、強(qiáng)化學(xué)習(xí)1.學(xué)生根據(jù)收拾房間的流程，提煉對(duì)話B中的相關(guān)句型。（1）詢問MayImakeupyourroomnow?（2）提出要求Pleasemakeupthedressingtable.（3）詢問不明白的事情Oh,wherearemyslippers?（4）再次提出要求Couldyousendsomeonetopickupmylaundry,please?（5）向客人承諾收拾好房間的時(shí)間Everythingwillbereadywhenyoucomeback.2.教師引導(dǎo)學(xué)生進(jìn)行合作學(xué)習(xí)，完成對(duì)話B的讀記。3.總結(jié)對(duì)話A和對(duì)話B中的單詞和句型。單詞：trolleycorridorvacatenapobligeappreciate詞組：bedsidecontrolgoonlinestationaryfoldercheck-outonrequest五、實(shí)訓(xùn)對(duì)話1.總結(jié)對(duì)話A和對(duì)話B中的常用單詞和句型。2.以對(duì)話A和B為基礎(chǔ)，進(jìn)行實(shí)訓(xùn)對(duì)話。學(xué)生根據(jù)實(shí)訓(xùn)情景，充分使用所學(xué)句型和單詞進(jìn)行模擬對(duì)話。實(shí)訓(xùn)對(duì)話1:(1)IntheGuestRoomHotelEmployee:Youcometotheroom.Youintroduceyourselfandwanttoknowiftheguestwouldliketohavetheroommadeup.Guest:Youanswertheemployee’squestion.實(shí)訓(xùn)對(duì)話2：(2)IntheGuestRoomMissLi:Youcomebackfromshopping.Thehotelemployeeismakingupyourroom.Youaskthehotelemployeetocleanthebathroom.HotelEmployee:Youanswertheguest’srequest.3.教師選取兩個(gè)小組進(jìn)行模擬練習(xí)，結(jié)合實(shí)訓(xùn)效果，進(jìn)行點(diǎn)評(píng)。六、練習(xí)作業(yè)根據(jù)所學(xué)內(nèi)容，補(bǔ)充單元中練習(xí)部分的句子對(duì)話。思政元素融入：讓學(xué)生轉(zhuǎn)換角色，在調(diào)動(dòng)學(xué)生的學(xué)習(xí)興趣的同時(shí)，激發(fā)其作為服務(wù)者和被服務(wù)者的情感共鳴，從而樹立正確的社會(huì)主義核心價(jià)值觀：勤勞，友善。課后反思課題項(xiàng)目三如何介紹叫醒服務(wù)課時(shí)2課型新授教學(xué)目標(biāo)知識(shí)目標(biāo)1.了解要求叫醒服務(wù)的相關(guān)用語；2.掌握叫醒服務(wù)的常用語；能力目標(biāo)能夠與客人良好地溝通叫醒服務(wù)德育目標(biāo)培養(yǎng)學(xué)生服務(wù)人民、奉獻(xiàn)社會(huì)的職業(yè)教養(yǎng)重點(diǎn)掌握客人要求叫醒服務(wù)的相關(guān)用語難點(diǎn)使用恰當(dāng)?shù)恼Z言介紹叫醒服務(wù)的相關(guān)內(nèi)容教法情景教學(xué)法、項(xiàng)目教學(xué)法學(xué)法合作學(xué)習(xí)法板書設(shè)計(jì)Unit4RegularServiceintheGuestRooms項(xiàng)目三如何介紹叫醒服務(wù)教學(xué)內(nèi)容及設(shè)計(jì)情景教學(xué)、導(dǎo)入新課如何介紹叫醒服務(wù)客房部服務(wù)員回答客人Mr.Bellow關(guān)于叫醒服務(wù)的詢問。在回答客人關(guān)于叫醒服務(wù)的詢問時(shí)，需要耐心給客人介紹清楚叫醒服務(wù)的具體內(nèi)容。培養(yǎng)學(xué)生服務(wù)人民、奉獻(xiàn)社會(huì)職業(yè)教養(yǎng)一、詞匯積累1.dosb.afavour幫某人忙例句：Willyoudomeafavor,miss?女士，幫我個(gè)忙好嗎？2.beworthdoing值得做例句：Anythingthatistobedoneisworthdoingwell.任何需要做的事都值得做好。3.at…sharp在……點(diǎn)整例句：Weplannedtounlocktheshopat9:00sharpthismorning.我們計(jì)劃今早9點(diǎn)整開門。思政元素融入：引導(dǎo)學(xué)生在工作中具有服務(wù)人民、奉獻(xiàn)社會(huì)的社會(huì)主義核心價(jià)值觀。4.assured感到放心的；確信的；有保證的例句：Ourvictoryisassured;nothingcanstopus.我們的勝利是確定無疑的；沒有什么能阻擋我們。二、句型積累1.Howtoaskthewake-up-callservice如何要求叫早服務(wù)（1）Iwonderifyourhoteloffersawake-up-callservice.（2）Doyouhaveawake-upcallservice?I’dliketobewokenup.2.Howtointroducethewake-up-callservice怎樣介紹叫早服務(wù)（1）Anyonewhostaysinourhotelcanaskforthewake-up-callservice.（2）Atwhattimewouldyouliketobewoken?3.Howtoaskthetimetobewoken？如何要求叫醒時(shí)間？（1）Atsixsharptomorrowmorning,please.（2）Pleasedial5andthen0730forthetime.Remember,theremustbefivedigitsinanycase.4.Howtointroducethewaytobewoken如何介紹被叫醒的方式（1）Howwouldyouliketobewoken?Byphoneorbyknockingatthedoor?（2）Wehaveacomputerwake-upservice.三、情景練習(xí)1.根據(jù)項(xiàng)目描述和要求，學(xué)生小組合作，依據(jù)情景和所給句型，自編對(duì)話。2.教師點(diǎn)評(píng)學(xué)生對(duì)話。3.師生進(jìn)行對(duì)話A的學(xué)習(xí)。4.通過學(xué)習(xí)，總結(jié)叫醒服務(wù)的流程。（1）詢問（2）要求提供叫早服務(wù)（3）詢問叫早時(shí)間（4）約定叫早時(shí)間（5）約定叫早方式（1）詢問Iwonderifyourhoteloffersawake-up-callservice.（2）要求提供叫早服務(wù)Yes,Imustgetupearliertomorrow.（3）詢問叫早時(shí)間Atwhattimewouldyouliketobewoken?（4）約定叫早時(shí)間Atsixsharptomorrowmorning,please.（5）約定叫早方式We’llcallyoubyphoneatthattime.思政元素融入：在工作過程中體現(xiàn)中華民族的服務(wù)人民、奉獻(xiàn)社會(huì)之道。教學(xué)內(nèi)容及設(shè)計(jì)四、強(qiáng)化學(xué)習(xí)1.學(xué)生根據(jù)叫醒服務(wù)的流程，提煉對(duì)話B中的相關(guān)句型。（1）詢問Doyouhaveawake-upcallservice?（2）要求提供叫早服務(wù)I’dliketobewokenup.（3）詢問叫早時(shí)間Certainly,madam.Atwhattime?（4）約定叫早時(shí)間Ataround7:30a.m.（5）約定叫早方式Wehaveacomputerwake-upservice.Pleasedial5andthen0730forthetime.Remember,theremustbefivedigitsinanycase.2.教師引導(dǎo)學(xué)生進(jìn)行合作學(xué)習(xí)，完成對(duì)話B的讀記。3.總結(jié)對(duì)話A和對(duì)話B中的單詞和句型。單詞：scenerymarvelouspoeticsharpdigitassured詞組：dosb.afavourwake-upcallserviceatdawn beworthdoingat…sharp 五、實(shí)訓(xùn)對(duì)話1.總結(jié)對(duì)話A和對(duì)話B中的常用單詞和句型。2.以對(duì)話A和B為基礎(chǔ)，進(jìn)行實(shí)訓(xùn)對(duì)話。學(xué)生根據(jù)實(shí)訓(xùn)情景，充分使用所學(xué)句型和單詞進(jìn)行模擬對(duì)話。實(shí)訓(xùn)對(duì)話1:(1)IntheGuestRoomMrs.Smith:You’regoingtoBeijingbyplanetomorrowmorning.Youmakeaphonecalltorequestawake-upcall.Clerk:YouareaclerkattheFrontDeskofthehotel.Youanswerthephonecall.實(shí)訓(xùn)對(duì)話2：(2)AttheFrontDeskMr.Jones:YouwillleaveforGuilinforavisittomorrowmorning.Inordernottobelatefortheplane,youaskforawake-upcall.Clerk:YouareaclerkattheFrontDeskofthehotel.Youanswertheguest’srequest.3.教師選取兩個(gè)小組進(jìn)行模擬練習(xí)，結(jié)合實(shí)訓(xùn)效果，進(jìn)行點(diǎn)評(píng)。六、練習(xí)作業(yè)根據(jù)所學(xué)內(nèi)容，補(bǔ)充單元中練習(xí)部分的句子對(duì)話。思政元素融入：讓學(xué)生轉(zhuǎn)換角色，在調(diào)動(dòng)學(xué)生的學(xué)習(xí)興趣的同時(shí)，激發(fā)其作為服務(wù)者和被服務(wù)者的情感共鳴，從而樹立正確的價(jià)值觀：為人民服務(wù)，樂于奉獻(xiàn)。課后反思課題項(xiàng)目四如何介紹洗衣服務(wù)課時(shí)2課型新授教學(xué)目標(biāo)知識(shí)目標(biāo)1.了解洗衣服務(wù)接待用語；2.掌握洗衣服務(wù)的常用語；能力目標(biāo)能夠周到地為客人介紹洗衣服務(wù)德育目標(biāo)培養(yǎng)學(xué)生勤儉持家，助人為樂的職業(yè)教養(yǎng)重點(diǎn)掌握為客人介紹洗衣服務(wù)的流程難點(diǎn)使用恰當(dāng)?shù)恼Z言為客人介紹洗衣服務(wù)教法情景教學(xué)法、項(xiàng)目教學(xué)法學(xué)法合作學(xué)習(xí)法板書設(shè)計(jì)Unit4RegularServiceintheGuestRooms項(xiàng)目四如何介紹洗衣服務(wù)教學(xué)內(nèi)容及設(shè)計(jì)情景教學(xué)、導(dǎo)入新課接待客人并介紹洗衣服務(wù)客房部服務(wù)員接受一位賓客關(guān)于洗衣服務(wù)的咨詢。在接受賓客關(guān)于洗衣服務(wù)的咨詢時(shí)，要解釋清楚洗衣服務(wù)的時(shí)間，可以洗熨的衣服，也需要給客人介紹清楚萬一有損壞的解決方法。培養(yǎng)學(xué)生勤儉持家，助人為樂的職業(yè)教養(yǎng)一、詞匯積累1.inanycase在任何情況下例句：Inanycase,ifIcoulddoitagain,I’dstillmakethesamechoice.無論如何，如果再給我一次機(jī)會(huì)，我仍然會(huì)做出同樣的選擇。2.inthatcase 假若那樣的話例句：Inthatcase,wewon’twaitanylonger.假若那樣的話，我們就不再等了。3.washout洗掉,洗下例句：Areyouabletowashoutthedirtymarkinherdress?你可以洗掉她衣服上的污跡嗎？思政元素融入：引導(dǎo)學(xué)生在工作中勤儉持家，助人為樂的職業(yè)教養(yǎng)。4.referto 查詢信息例句：Youmayrefertoyournotesifyouwant.如果需要，你可以查閱筆記。二、句型積累1.Howtoaskthelaundryservice.如何詢問洗衣服務(wù)（1）I’dliketoknowaboutyourlaundryservicehours.（2）HowcanIdelivermylaundry?2.Howtointroducethelaundryservicehours.如何介紹洗衣服務(wù)時(shí)間（1）Ifyourlaundryisreceivedbefore10:00a.m.,wewilldeliverittoyourroomby10:00p.