8D分析詳細(xì)報(bào)告(中英翻譯)

IssueDate（發(fā)行日期）:ClosureDate（驗(yàn)收日期）:P/N：(文件編號(hào))81Initiator（發(fā)起人）:

Supplier（供應(yīng)商）:LOT.No:(生產(chǎn)批號(hào))PartName（零件名稱）:PETMembraneSwitch(LTMSZYN0042)JPN:（客戶料號(hào)）D1:DescribetheProblem（描述問(wèn)題）5W2Hispreferredforproblemdescription(5w2h是首要要說(shuō)明的問(wèn)題)Comments/Attachmentifany（如果有任何說(shuō)明/附件）ProblemDescription：不良描述:■客戶退貨品分析并提供改善對(duì)策：（圖-1）/theanalysisandtheimprovementmeasureaboutthereturngoods:(picture1)1、不合格項(xiàng)目：按鍵功能不良（按鍵不導(dǎo)通）；/1.unqualifiedproject:buttoncannotwork(thebuttonhasbadswitchcontact）（圖-1）DefectiveQuantity:（缺陷的總量）N=13R=13P=100%Inspected/usedQuantity:（已檢查/使用的總量）/D2:EstablishtheTeam（建立團(tuán)隊(duì)）TeamFormation:（團(tuán)隊(duì)組建）D3:ContainmentActions（控制行動(dòng)）Actions（行動(dòng)）PIC

（負(fù)責(zé)人）Date（日期）Result（結(jié)果）Attachment（附件）1、分析客退品并進(jìn)行分類統(tǒng)計(jì)，查找發(fā)生原因；/1、analyseandcountthereturngoods,findthereason;28-JULOK（無(wú)）2、確認(rèn)制程中產(chǎn)品有無(wú)類似現(xiàn)狀。（生產(chǎn)品無(wú)類似現(xiàn)象；）/2、confirmifotheranalogousbuttonshavethesameproblemduringthemanufacturing(othershavenothesameproblem）25-JUNOK（無(wú)）3、調(diào)查生產(chǎn)中/運(yùn)輸中/客戶在庫(kù)品。（待出貨數(shù)量：6000PCS）/3、inquirymanufacturing/shipping/customer’sproduct（Quantitytobeshipped：6000PCS）25-JUNOK（無(wú)）D4:RootCauseAnalysis（根本原因分析）(FishboneDiagram,3Way5Whyorequivalenttools)（魚骨圖，3way5why或等效工具）FishboneDiagram（魚骨圖）人員能夠有效檢測(cè)和發(fā)現(xiàn)客退項(xiàng)目，并能夠準(zhǔn)確判定。/1.detectandfindthereturngoods,makeagooddecision人員能夠有效檢測(cè)和發(fā)現(xiàn)客退項(xiàng)目，并能夠準(zhǔn)確判定。/1.detectandfindthereturngoods,makeagooddecision.物料/Material機(jī)器/物料/Material機(jī)器/MachineProblemProblem按鍵按鍵功能不良方法1.方法1.客退品為組合后拆機(jī)品，部分實(shí)物無(wú)法準(zhǔn)確判定發(fā)生原因。/1.Returngoodsaredisassembled,andcannotfindreasoncorrectly2.按鍵不良按壓是可以測(cè)試通過(guò)。/Buttonwithincorrectpresscanbetestedsuccessfully.測(cè)量監(jiān)控/Measurementmonitoring環(huán)境/Environment3Way5WhyMethodology（3Way5Why方法論）No問(wèn)題點(diǎn)描述1way2way3way4way5way1按鍵功能不良（臟點(diǎn)，水印，白點(diǎn)）/Poorfunctionalkey(dirtydot,watermark,whitedot）LUPHi人員是否清楚注意事項(xiàng).(清楚)/IfLUPHistuffareclearaboutmattersneedingattention(clear)有沒有對(duì)應(yīng)的SOP；（有）/IfLUPHihasthecorrespondingSOP；（yes）有沒有相應(yīng)的培訓(xùn)教育；（有）/IfLUPHihasthecorrespondingprofessionaltraining；（yes）制程中有沒有發(fā)現(xiàn)此類不良；（有）/IfLUPHIfindsthisprobleminmanufacture

procedure（yes）其它客戶有沒有反饋類似問(wèn)題；（較少發(fā)生）/IfLUPHigetsothercostomer’sfeedbacklikethis；（rarely）C.再現(xiàn)解析：1、通過(guò)對(duì)客退品分析具體如下：/Theanalysisofthereturngoodsasfollow：■解析項(xiàng)目：常規(guī)測(cè)試按鍵不導(dǎo)通（5PCS）/analyseprogram：thebuttoncannotconnectwithnormaltest(5PCS).■解析結(jié)果：analyseresult：■發(fā)生根本原因：線路斷線導(dǎo)致按鍵失效：（如圖-2）/primarycause:thecircuitbreakslineleadsthecircuitcannotwork(aspicture2);■影響因素：/reason：①、反復(fù)多次折彎導(dǎo)致；/thecircuitbendsmanytimes；②、線路銀漿剝離導(dǎo)致；/thecircuitsilverpastefalloff；③、線路不夠柔韌；（線路印刷2次光固(感光固化)UV厚度達(dá)到0.21MM）/thecircuitisnotenoughsoft(thecircuitUVthicknessleadsto0.21mmwithprinting2times);（圖-2）/(aspicture2)說(shuō)明：“/”標(biāo)示位置為PIN折彎后形成的痕跡，線路漏電路線為分析原因造成。Description：“ThemarkedpositionisthemarkformedafterbendingPIN,thereasontoelectricleakage■按鍵無(wú)功能：/thebuttoncannotbefunctional：■發(fā)生根本原因：彈片反折造成不回彈。（圖-3）/primarycause：Themetaldomewon’trebound（aspicture3）■影響因素：1、彈片隔空按壓；2、貼合后撕扯面板導(dǎo)致彈片受力擠壓；3、彈片超過(guò)最大行程；/thereasons：1、pressbuttonwithoutbackpanel；2、tearthepanelmakethedomebepressed；3、beyondthemaximumtravel；（產(chǎn)品已經(jīng)被使用現(xiàn)狀無(wú)法準(zhǔn)確分析原因和責(zé)任歸屬）。/（theswitchwasusedandcannotbeanalysedthereasonandtheresponsibility）。（圖-3）/（aspicture3）彈片凹陷反折無(wú)法回彈/t彈片凹陷反折無(wú)法回彈/thedomecannotreboundD5:CorrectiveActions(改進(jìn)措施)Actions（行動(dòng)）PIC（負(fù)責(zé)人）DueDate（到期日）CloseDate（截止日期）ImplementedEvidence（實(shí)施證據(jù)）使用良品替換客戶退貨品。/usegoodproductsinsteadofreturngoods。技術(shù)建議：取消PIN2次UV印刷，直接貼貼條增加PIN柔韌性和屈服性。（可以借鑒之前的改善對(duì)策成功案例LTRS047-49系列）/technologysuggestion：quitprintingUV2times,andaddlabeltoenhancesoft（referringtosuccessfulLTRS047-49before）■（圖-4）不印刷UV實(shí)例寫真（LUPHI可送樣確認(rèn)）/（aspicture4）quitpringtingUV（LUPHIshipsamplestoconfirm）D6:PreventiveActions（預(yù)防措施）Actions（行動(dòng)）PICDueDate（到期日）CloseDate（截止日期）ImplementedEvidence（實(shí)施證據(jù)）客戶類似機(jī)種同樣執(zhí)行對(duì)策內(nèi)容。（LTMSZYN0044）/executethesamemeasurelikesimilarproduct（LTMSZYN0044）.客戶組裝機(jī)殼口建議倒角，避免邊沿壓迫PIN造成斷線；/Chamferingwhenassembleproducts,incasepinwasextrudedtobreakline待客戶確認(rèn)對(duì)策后執(zhí)行/《產(chǎn)品流程單》《樣品記錄表》D7:EffectivenessVerification（有效性檢驗(yàn)）(revieweachactionmentionedinD5andD6）（復(fù)查在D5和D6