國際著名酒店娛樂部程序英文-(6)模板

ACTIVITIES

JOBCATEGORYWINNER

ASSISTANTACTIVITIESDIRECTOR

TASKS(CONTINUEDFROMPREVIOUSPAGE)

KNOWINGTHETOURSOFFERED

PROMOTINGGROUPPARTICIPATIONANDENCOURAGING

ACTIVITIES

ORGANIZATIONOFMINI–TOURNAMENTS

KNOWINGHOWTOTEACH&GIVEINSTRUCTIONTOSMALLAND

LARGEGROUPS

MANNINGTHEBEACHBURE

KNOWINGTHEVOUCHERANDCONTROLSYSTEMS

PREPARATIONOFEQUIPMENTFORACTIVITIES

PREPARATIONFORLOCALTHEMEACTIVITIES

KNOWLEDGEOFCHILDREN’SPROGRAMMES

PREPARATIONOFVIDEOSHOWEQUIPMENT

HOWTOTEACHCHILDREN

ISSUEANDRECLAIMOFTOWELSFROMTOWELBURE

CHILDREN’STALENTSHOW,EVENTANDPREPARATION

CLEANINGOFTHEPOOLANDPOOLAREA

CARRYINGOUTMISCELLANEOUSACTIVITIES

OPERATIONOFCHASEBOAT

TEACHINGASAILBOARDLESSON

TEACHINGAHOBIECATSAILINGLESSON

RUNNINGTHEHOBIESTAGGEREDREGATTA

TAKINGAWATERPOLOACTIVITY

SETTINGUPTHEVOLLEYBALLANDKNOWINGTHETHEMES

LAUNCHINGANDRECOVERINGSAILBOARDS,HOBBIES,ANDOTHERCRAFTS

DOINGTHEHOBIEJOYRIDEACTIVITY

TAKINGTHECHILDREN’SMEAL

ORGANIZINGTHECHILDREN’SSPORTSDAY

ORGANIZINGTHECHILDREN’SEARLYEVENINGGAMESACTIVITIES

ACTIVITIES

JOBCATEGORYWINNER

ASSISTANTACTIVITIESDIRECTOR

TASKS(CONTINUEDFROMPREVIOUSPAGE)

CARRYINGOUTTHECHILDREN’STREASUREHUNT

CHILDREN’SMOVIE

CHILDREN’SSWIMMINGLESSONSANDGAMESACTIVITY

CARRYINGOUTTHECHILDREN’SQUIZ

CARRYINGOUTTHECHILDREN’SSCAVENGERHUNTANDCRABRACE

CHILDREN’SPAINTINGCOMPETITION

CHILDREN’SMORNINGJOG,WALK,SHELLHUNTOROTHER

MORNINGEVENT

TAKINGTHEMORNINGJOGORWALK

CARRYINGOUTTHEPRE–STRETCHANDPOOLCLASS

PREPARATIONOFICECARVINGANDFLAMBEDEMONSTRATION

CLEANINGOFALLBEACHANDPOOLCHAIRS

CLEANINGOFHOBIECATS,SAILBOARDSANDOTHERCRAFT,

INCLUDINGALLEQUIPMENT

CLEANINGANDRAKINGOFBEACH

GENERALCLEANLINESSOFACTIVITIESAREA

CARRYINGOUTTHESAILBOARDFREESTYLEDEMONSTRATION

GIVINGTHESAILBOARDTHEORYLECTURE

CARRYINGTHESAILBOARDCOMPETITION

RUNNINGTHESHERATON/REGENTREGATTA

EXCURSIONTOTHELOCALCARVINGVILLAGE

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

ACTIVITIES ASST.ACTIVITIESDIRECTOR

HEAD:G.M.APPROVAL:DATE:

TASK:HOTELORIENTATION

STANDARD:

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PROCEDURE:

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

ACTIVITIES ASST.ACTIVITIESDIRECTOR

HEAD:G.M.APPROVAL:DATE:

TASK:DEPARTMENTORIENTATION

STANDARD:ALLACTIVITIESSTAFFWILLKNOWTHEFUNCTIONSANDROLEOFTHEDEPARTMENT,THERULES,ANDREGULATIONSWHICHGOVERNIT,ANDTHEIROWNROLEWITHINIT.

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PROCEDURE:

Introductionontheroleandgoalsofthedepartmentandthestandardsofservicewewillaimtomeet.

Explanationofthetrainingscheduleforeachemployee,andwhatthetraininginvolves,plustheimportanceofit–schedulegivenoutforbothweeks.

Showingofdepartmentalandlineofcommand.Thiswillbedoneusingalinechart.Reasonsforitandtheimportanceofitwillbestressed.

Explainingofthefunctionsofthedepartment,i.e.theproductofit,theoutletsandequipment,thefunctionsofvariousjobcategories.Jobdescriptionswillbegivenoutandexplainedthoroughly.

Howthedepartmentrelatestootherdepartments–particularlyFoodandBeverage,FrontDesk,Sales.

ThepersonnelfunctionsoftheactivitiesDepartment:-

Whohiresemployees.

Whoorientsemployees.

Whoconductsongoingtraining.

Complaintproceduresandstyleofmanagement.

Whenandbywhommeetingsareheldwithinthedepartment.

Disciplinaryaction/probationaryperiod.

PROCEDURES:(CONTINUED)

Rulesandregulationsofthedepartment.Handoutgivenandtheimportanceofabidingthemwillbestressed.Appearancestandards.

Allstaffwillbegivenatourofthepropertywithparticularnotbeingtakenof–Ballroom,MaloloLounge,portsO’sCallPoolarea,Makearea,Gardens,Beachbure,Tenniscourts,Tour/activitiesdesk,Beach.

RelationshipwithFishFijiLimitedandotherconcessions.

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

ACTIVITIES ASST.ACTIVITIESDIRECTOR

HEAD:G.M.APPROVAL:DATE:

TASK:MANAGEMENTSKILLS

STANDARD:THEASSISTANTMUSTBEABLETOMANAGETHESTAFFINANEFFECTIVEMANNER.

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PROCEDURE:

ThelearningofmanagementskillswillbehandledbythepersonnelDepartment,andacoursewillberuneitherbeforethehotelopeningdate,orafterit,inmoreofanon–goingformat.

Detailswillbesupplied.

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

ACTIVITIES ASST.ACTIVITIESDIRECTOR

HEAD:G.M.APPROVAL:DATE:

TASK:SUPERVISIONOFON–GOINGSTAFFTRAINING

STANDARD:THEASSISTANTWILLASSISTTHEACTIVITIESDIRECTORWITHTHEORGANIZATIONANDPREPARATIONOFNO–GOINGSTAFFTRAINING.THETRAININGMUSTBESPECIFICANDRELEVANT.

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PROCEDURE:

TheorganizationoftheSheratonFijiissuchthatnodepartmentcanstandstill.Thereforetomaintainthehighstandardsthathavebeenset,anon–goingtrainingprogrammehastobeimplemented.

Theprogrammeisaimedatcheckingthattheinitialskillstaughtinthepre–openinghavebeenfullygrasped,andthatthehighstandardcontinuestobemet.

Theon–goingtrainingandtestingwillbepreparedlytheactivitiesDirectorandhisAssistantandwillbelargelyimplementedbythelatter.

Trainingandtestingwillbecarriedoutinvariousways:

Spotcheckingofparticulartasks,andgrading.

Verbaltesting,oneonone.

Writtentests.

Re-Trainingandrecoveringofmaterial.

Theresultsofthetestswillbeusedtogradeemployeesandasanindicationwheremoretrainingisneeded.

Thison–goingsystemisverynecessityinensuringthatthehighstandardsetintheinitialtrainingiscontinuedandinmanycasesupgraded.

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

ACTIVITIES ASST.ACTIVITIESDIRECTOR

HEAD:G.M.APPROVAL:DATE:

TASK:PREPARATIONOFROSTERSANDREPORTS

STANDARD:THEASSISTANTANDTHESUPERVISORWILLPREPAREWORKROSTERSANDJOBASSIGNMENTSTOTHEHIGHESTSTANDARD.ALLPEAKTIMESWILLBECOVEREDANDALLSTAFFWILLBETREATEDFAIRLY

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PROCEDURE:

AssistantActivitiesDirectorisresponsibleforthesubmittingofaweeklyreport.Itwillcoverthreeareas:

Kingfishersports

TheActivityprogramme

TheActivitiesStaff

Thosereportswillbeoutlinedlater.

InconjunctionwiththeEquipmentSupervisor,theAssistantwillalsohavetoprepareworkrosters.Therostersshouldsatisfycertainrequirements.

Eachstaffmembermustdo48hoursofwork,exceptcasualsandparttimers.

Allactivitiesshouldhavethecorrectnumberofstaffassignedtothem.Adequatecovershouldbesuppliedfornormallyprogrammedactivities.

Anallowanceshouldbeforbusschedules.

Staffmustbeavailableforearlymorningcleaningandtheearlyeveningpackingaway–ashiftsystemwilloperate.

Therostermustbeflexibleenoughtocoveranyspecialproblemswhichmayarise.

PROCEDURES:(continued)

Onthecompletionoftheserosters,onaweeklybasis–thesupervisorwillthencirculatethemtothestaffandensurenoproblemswillarise.Heshouldthen,eachevening,preparejobassignmentsforallBeachAttendantsarrival,andtoensurethateachknowswhathewillbedoingonarrival,andtoensuretheearlymorningcleaningonarrival,andtoensuretheearlymorningcleaningisbeingdonetheassignmentswillbeputupontheboardintheBeachBuretheeveningbefore.

ItisthejoboftheAssistanttowritetheroastersanditistheSupervisor’sjobtoensurethattheyarecompliedwith.TheSupervisorshouldalsoassignjobstocovereachshiftandeachactivity.

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

ACTIVITIES ASST.ACTIVITIESDIRECTOR

HEAD:G.M.APPROVAL:DATE:

TASK:ASSIGNMENTOFJOBS

STANDARD:

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PROCEDURE:

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

ACTIVITIES ASST.ACTIVITIESDIRECTOR

HEAD:G.M.APPROVAL:DATE:

TASK:WEEKLYREPORTSONACTIVITIESSTAFF

STANDARD:ALLREPORTSSHOULDBEONTIMEANDSHOULDINCLUDERECOMMENDATIONSANDSUGGESTIONS

PROCEDURE:

ItisessentialthatallrelevantdepartmentinformationisrelayedbacktotheActivitiesDirector.ForthisreasontheAssistantwillfilloutaweeklyreportThereportwillcoverthreeareas.

TheKingfisherSportsWaterconcession–aweeklyprogressreportasoutlinedearlier.

TheActivitiesprogramme–itsstrengthsandweaknesseswithrecommendations.Recommendationsaretobeincluded.

Thestaff–aweeklyreportcoveringattitude,progressandweaknesses.Recommendationsaretobeincluded.

ThisreportwillbediscussedeachweekandmaybroughtupintheActivitiesdepartmentmeeting.Itservesasaguideandasafoundationonwhichtobuildabetterservice.

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

ACTIVITIES ASST.ACTIVITIESDIRECTOR

HEAD:G.M.APPROVAL:DATE:

TASK:CHECKINGONSUCCESSOFACTIVITIES

STANDARD:

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PROCEDURE:

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

ACTIVITIES ASST.ACTIVITIESDIRECTOR

HEAD:G.M.APPROVAL:DATE:

TASK:TOURDESKORIENTATION

STANDARD:BOOTHSTAFFWILLHAVEAKNOWLEDGEOFTHEWORKINGSOFTHETOURDESK

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PROCEDURE:

TheTourDeskOrientationwillfollowcertainsteps:

Introduction

GoalsoftheTourDesk

Thestructureofcommand–re-outlined

Thestructureofthetourdesk–daytodayresponsibilities

HowtheTourDeskrelatestootherdepartments

TherulesandregulationsoftheTourDesk,andtheStandardsrequired

Thenamesandnumbersofallthepeopletheattendantwillhavetodealwithconfirmationproceduresmeetandgreetetc.

Summaryandtestofallinformation,tasks,andprocedures.

Thisprocedurewillbecarriedoutintwoways–inatheorylectureandinapracticalwayattheTourDesk,involvingoperationalproceduresandroleplay.

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

ACTIVITIES ASST.ACTIVITIESDIRECTOR

HEAD:G.M.APPROVAL:DATE:

TASK:IMPLEMENTATIONOFAWETWEATHERPROGRAMME

STANDARD:THISPROGRAMMEMUSTBEIMPLEMENTEDQUICKLY,ANDEFFICIENTLY

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PROCEDURE:

Intheeventthattheweatherforcesacancellationofthedaysactivitiesprogrammeorapartofit,itisimportanttohavealternativeactivitiesavailable.TheAssistantActivitiesDirectorisresponsibletheformationofawetweatherprogrammeanditscontentwillbeclearedbytheActivitiesDirector.

Toimplementsuchaprogrammeatshortnoticecertainstepsshouldbefollowed:

EnsurethatalltheindoorvenuesneededareavailableandthenbookthemwiththeCateringmanager.

ChangetheActivitiesinformationboardaccordingly,alongwiththeActivitiesphonelinetapeifnecessary.

EnsuretheReception,BeachBure,Activities,deskandotheroutletsknowofchangeintheprogramme,andthealternativeevents.

Haveanannouncementmade.

Re-scheduletheBeachAttendantsaccordinglywiththeassistanceoftheEquipmentSupervisor.

EnsurethattheEquipmentSupervisorisawareoftheextraequipmentneedanditsrequiredlocation.

PROCEDURES:(continued)

Obtainaforecastandgetanindicationoftheweatherpatternandthechancesofarepeatoftheweatherforthenextday–actaccordingly.

Beginthewetweathertheprogammeandspecialactivities.

Itisessentialtoimplementtheprogrammequicklyandtocaterforguestsneedsefficiently.Itisalsoimportantforchildrentobeadequatelytakencareof.

IntheeventofacycloneorhurricanetheAssistantmusthaveapre-preparedprogrammeforthepeopleintheBallroom.Thisprogrammeshouldbepreparednow.

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

ACTIVITIES ASST.ACTIVITIESDIRECTOR

HEAD:G.M.APPROVAL:DATE:

TASK:LIAISONBETWEENTHEACTIVITYDEPARTMENTANDKINGFISHERSPORTS

STANDARD:THEASSISTANTWILLSUCCESSFULLYMONITORTHEOPERATIONANDSTANDARDOFSERVICE,REPORTINGREGULARLYBACKTOTHEACTIVITIESDIRECTOR

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PROCEDURE:

KingfishersportsoperatefromonehalfoftheBeachBureandareinvolvedwithallwaterexcursionsandmotorisedwatersports.TheyhavetheirownstaffandequipmentandtheirManagerisMr.PeterRinaldi.Althoughtheyoperateseparately,itisthejoboftheActivitiesDirectortoensurethattheservicetheyofferisuptothestandardsoftherestofthehotel.Todothis,theiroperationmustbemonitored.

ThereforeinhisweeklyreporttheAssistantActivitiesDirectormustcover:

TheoperationoftheBeachBure.

Thehandlingofguests.

Thefeedbackfromguests.

Thethingsthatgoparticularlywellandparticularlybadly.

Theorganizationoftripsgenerally,andthepopularityofeachone.

TheAssistantmustalsobeawareofanyequipmentlendingorborrowingandmustmediateandcontroltherelationship,ensuringthatitcontinuesproductively.

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

ACTIVITIES ASST.ACTIVITIESDIRECTOR

HEAD:G.M.APPROVAL:DATE:

TASK:DISTRIBUTIONOFACTIVITIESPROGRAMMESANDMOVIEGUIDES

STANDARD:ALLLITERATUREWILLBEDISTRIBUTEDEFFECTIVELY,CORRECTLYANDONTIME

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PROCEDURE:

TheActivityDepartmentwillneedtoensurethattheprogrammesofferedarecirculatedtoallrooms.Itisvitalthatthecorrectinformationgetstotheguestsingoodtime.

TheAssistantActivitiesDirectorwillberesponsibleforensuringthatthisiscarriedoutcorrectly.Thefollowinginformationisimportant:

TheguidesmustbegiventotheHousekeepingdepartmentforcirculationingoodtime.

EnsurethattheHousekeepingdepartmenthasenoughcopiesofallliterature.

EnsurethatHousekeepingdepartmenthasenoughcopiesofallliterature.

Wheneitherthemoviescheduleortheactivitiesschedulearechanged–theAssistantshouldliaisewiththeHousekeepingdepartmenttoensureathoroughrecallofoldprogrammes,andthepropercirculationofnewones.

Programmesmustalsobecirculatedtoallotheroutlets.Suchasthereceptionandactivitiesdeskandtheymustberecalledeffectivelywhentheprogrammesaretobechanged.

Itisvitalthatguestsshouldreceivethecorrectinformationatthecorrecttime,andtheAssistantActivitiesDirectorshouldconstantlychecktoensurethisistakingplace.

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

ACTIVITIES ASST.ACTIVITIESDIRECTOR

HEAD:G.M.APPROVAL:DATE:

TASK:PRODUCINGCLEANINGANDMAINTENANCEPROGRAMME

STANDARD:

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PROCEDURE:

STANDARDSANDPROCEDURES

DEPARTMENT:JOBCATEGORY:

ACTIVITIES ASST.ACTIVITIESDIRECTOR

HEAD:G.M.APPROVAL:DATE:

TASK:OPERATIONOFTHEIN-HOUSEMOVIESCHEDULE

STANDARD:THEASSISTANTMUSTKNOWHOWTOSETUPANDPROGRAMMETHEFOURVIDEORECORDERSEACHMORNINGANDTHESYSTEMFOREXCHANGEOFVIDEOS

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PROCEDURE:

Thevideosystemmustbeknownfullyasoutlinedinthein-housevideoschedule.

Moviesareavailableineachroom.

Fourmoviesareavailable