商務(wù)禮儀的英語(yǔ) 論文

PAGE8泉州師范學(xué)院畢業(yè)論文EtiquetteonBusinessIntercourse談商務(wù)交際中的禮儀Abstract:Withthedevelopmentofthesociety,businessmenfacemoreandmoreexchangesandcompetition.Everyenterprisemustexperiencecooperationandcompetition.Thereisasayingthatforasuccessfulbusinessenterprise,18%ofsuccessdemandsprofessiontechnique,82%demandsvalidofsocialinteractionofcommunication.Establishingagoodimageinbusinessactivitiesandhandlingpublicrelationshipwellindistractingenvironmenthavebecomethebasicrequirementsofimprovingtheircompetitivenessandbettercooperation.Therefore,goodbusinessetiquetteisanimportantmeanstoestablishmutualrespect,trustfriendlyandgoodcooperativerelationswithotherbusinessmen.Inaddition,businessetiquetteisthebasicstandardprincipleinsocietyanditalsoisnecessaryforbusinessmentounderstandandmasteritwhentheydealwithotherbussinessmen.Thelevelsofetiquettewhichpeoplepresentdirectlyreflectthequalitiesofthemoderncivilizationsinhistimeaswellasthesymbolofthebusinessorganization’simages.Sothebusinessmenshouldpaymuchmoreattentionontheetiquetteofthebusinessintercourse，includestheetiquetteofbusinessreceptions,theetiquetteofbusinessinvitations,theetiquetteofbusinessentertainments,theetiquetteofbusinessvisitationsandtheetiquetteofpresentinggifts.However，inthebusinessactivities，differentnationshavedifferentvaluesandorientation.Alsoinbusinessculture,differentcountrieshavedifferentcustoms,differentetiquettehabits,etc.Moreover,thebusinessetiquetteisinfluencedbydifferentcultureandcustoms,itisnotenoughtolearnthebusinessetiquette,weshouldalsounderstandandrespectdifferentculturalcontext,keepingfirmlyinmindthecustomers’thetabootopic,onlybywhichcanpromotebusinesscommunicationeffectively.Keywords:BusinessintercourseBusinessetiquetteCulture【摘要】隨著社會(huì)的發(fā)展，企業(yè)面臨越來(lái)越多的交流和競(jìng)爭(zhēng)。合作與競(jìng)爭(zhēng)，是企業(yè)的必行之路。俗說(shuō)，一個(gè)成功的企業(yè)，18％需要專業(yè)技術(shù)．82％需要有效的人際。在商務(wù)活動(dòng)中樹(shù)立良好的形象，在紛雜的環(huán)境下更好的處理公共關(guān)系，已經(jīng)成為提高自身的競(jìng)爭(zhēng)力和更好的合作洽談效果的基本要求，因此具有良好的商務(wù)禮儀更是建立雙方相互尊重，信任，寬容，友善的良好合作關(guān)系的重要手段。在商務(wù)交往中，商務(wù)禮儀是社會(huì)的基本準(zhǔn)則，也是商業(yè)界人士在處理與他人的關(guān)系必備的。一個(gè)人的禮儀水平直接反映他所處的那個(gè)現(xiàn)代文明的素質(zhì)，也反映一個(gè)商業(yè)組織的形象,因此商業(yè)界的人士在商務(wù)交往中應(yīng)該更加注意商務(wù)接待禮儀，商務(wù)邀請(qǐng)禮儀，商務(wù)娛樂(lè)禮儀，商務(wù)拜訪禮儀和禮品饋贈(zèng)與接受這些商務(wù)禮儀。但是，在商務(wù)活動(dòng)中不同民族對(duì)于不同價(jià)值觀念有不同取向，在商務(wù)文化中，不同國(guó)家有不同的風(fēng)俗習(xí)慣、不同的禮儀習(xí)慣等，而且商務(wù)禮儀也會(huì)受到不同國(guó)家的文化，風(fēng)俗的影響，所以僅僅知道這些商務(wù)禮儀是往往不夠的，我們也應(yīng)了解，尊重不同的文化背景，牢記顧客禁忌的話題將能有效促進(jìn)商務(wù)交流?！娟P(guān)鍵詞】商務(wù)往來(lái),商務(wù)禮儀,文化Content26607Introduction 166121.Anoverviewofetiquetteonbusinessintercourse 1212401.1Thefunctionofbusinessetiquette 2215301.2Thetypesofbusinessintercourse 2134592.Etiquetteofbusinessreception 2113932.1Thebehaviorofreceptionpersonnel 352202.2Theetiquetteofintroduction 3240282.3Theetiquetteofshakinghands 4305332.31Theoccasionandobjectofshakinghands 418652.32Thestrengthofshakinghands 5265762.33Thetaboosofshakinghands 5255612.4Theetiquetteofexchangingcards 6159402.5Theetiquetteofguidingpeople 723963.Etiquetteofbusinessvisit 743773.1.Makinganappointmentinadvance 8175843.2.Payingattentiontoappearanceandbehavior 8198993.3.Preparingcards 89523.4.Visitingcustomers 858763.5.Controllingthetimeofbusinessvisit 974354.Etiquetteofpresentinggiftsinbusinessactivities ……………10300504.1Who-theobjectofreceivinggifts 10273084.2Where-theplaceofpresentinggifts 10245924.3When-thetimeofpresentinggifts 1091624.4Which-howtopresentgifts 11119484.5What-thechoicesofgifts 11323884.6.Etiquetteofacceptinggifts 12202804.61Behavingnaturallyandgracefully 1265094.62Expressinggratitude 1218328Conclusion 1227986Bibliography 145177Acknowledgment 15PAGEPAGE1IntroductionAstheChineseeconomyisdevelopingrapidly,theintercoursebetweencountriesisalsobecomingfrequentlittlebylittle.Facingthefiercecompetitionofbusiness,alotofbusinessmenwishtomakemorepartnersknowaboutthereputationofcompaniesandhavealeadingroleincompetitivebusinesssociety.Inordertobuildagoodimageandgetmoredeals,companiesshouldtakethebusinessetiquetteofbusinessintercourseintoconsiderationandrespectdifferentculturebackgrounds,suchastheetiquetteofbusinessreception,theetiquetteofbusinessvisit,theetiquetteofpresentinggiftsindifferentcountries.Ingeneral,itislikelytohavebusinessintercoursewithpeoplewhocomefromdifferentcountriesorhavelittlecommoninwiththeircustoms,religionsandotherfactors.Tosomedegree,thesefactorswillcauseasignificanteffectonbusinessetiquette.Withaviewtoreducethechanceofbeingmisunderstoodandleavingbothofpartiesintheembarrassedpositiononbusinessintercourse,showoursincererespectforandleaveangoodimpressiononcooperators,weshouldbeawareoftheimportanceofdifferentbusinessetiquetteindifferentcountries.Owingtothedevelopmentofeconomyandtheintercoursebetweendifferentregionsorcountries,weareinurgentneedoflearningdifferentbusinessetiquetteinbusinessintercourse.Thispaperwillmainlytellsomethingimportantaboutbusinessetiquetteinbusinessintercourse.Havingagoodcommandofthedifferentbusinessetiquetteofdifferentcountriesiscloselyrelatedtowhetherwecanhavethebigopportunitytobuildagoodcommunicationrelationshipwithourcooperators.Bylearningandobeyingavarietyofbusinessetiquetteondifferentbusinessoccasionsandindifferentcountries,wecanestablishratherlong-termrelationshipwithourbusinesspartnerswhocomefromdifferentcountries.1.AnoverviewofetiquetteonbusinessintercourseInmoderncommodityandmarketeconomy,businessintercoursehasbecomeverycommon,thereforeeveryofusshouldknowandlearnsomeknowledgeaboutetiquetteofbusinessintercourseindifferentcountries.However,thecontentofbusinessintercourseisextremelyabundantandtherangeisveryextensive.Theknowledgeaboutetiquetteofbusinessintercourseisratherabundant,becauseeachcountryhasitsownspecialetiquette.Theetiquetteofbusinessintercourseisastandardetiquettewhichisusuallyusedindealingwiththerelationshipofbusinessintercourse.Inbusinessintercourse,eachofusshouldshowrespectforpeoplebymeansofobservingsomeruleswhichareestablishedbypeoplethroughsocialpractices.Theprocessofbusinessetiquetteistotelluswhatwecandoandhowweshoulddoincommunicatingwithothers.Ifwedoinadecorousway,wewillbuildalongandpleasantrelationshipwithourfutureclientsandcustomers.Puttingyourselfinother’sshoesisabasicprinciplewhichisnotonlyusedinbusinessintercourse,butalsoinmakingfriendsinourdailyworkandlife.Asaresult,learningandusingbusinessetiquetterepresentpeople’sinnercultivationandqualityandisanartistinthenormalbusinessinteraction.Whenwecommunicatewithothers,itisofimportancetobefamiliarwiththeskillsofbusinessetiquetteandthedifferentculture.Moreover,ourqualitywillbeimprovedandlifewillbebeautifiedifweareingoodcommandoftheseusefulbusinessetiquetteofbusinessintercourse.Besidesthese,itcanquickenthesocialinteraction,improvethepersonalrelationshipandpurifythesocialatmosphere.1.1ThefunctionofbusinessetiquetteWiththedeepdevelopmentofmarketsociety,allkindsofbusinessintercourseareontherise.Businessetiquettehasbecomemoreandmoresignificantandplaysamoreimportantroleinbusinessintercourse.Thefunctionofbusinessetiquetteistoenhancequalityandimage,establishstableandfriendlyrelationshipandmaintainthegoodimageofenterprisesandperson.Moreover,businessetiquettecrystallizesfeelingsandconciliatespersonalrelationship.Ifmenwhoengagingindoingbusinessobservetheprinciplesofbusinessetiquetteontheirowninitiativeandrestrictthemselves,theywillcommunicatewell,respectforoneanother,trusteachotherandpromotebusiness.Sobusinessetiquetteisacombinedembodimentofcompanies,cultureandemployers,onlydowefollowbusinessetiquette,theimageandcultureofcompanywillbeimprovedtoamoresatisfyinglevel.1.2ThetypesofbusinessintercourseBusinessintercourseisverycommonandplentifulincompetitivesociety.Itisdividedintothreekinds:businessreception;businessvisit;presentofgiftsinbusinessintercourse.Indealingwithbusiness,weoftenrunintothesebusinessintercourses,itisveryusefulforustolearnsomeknowledgeaboutbusinessetiquette.Theetiquettevariesfromcountriestocountries.2.EtiquetteofbusinessreceptionTheetiquetteofbusinessreceptionisthebehaviorofbusinesspersonnelwhoengaginginbusinessreceptionactivitiesshouldbeobserved.Increasingcompetitionandafullrangeofinterpersonalcommunicationencourageustochangeandperfectthecurrentbusinessetiquetteinordertoestablishasuitableandmoderncommercialsociety'snewetiquette.Atthesametime,thechangingofsocialculture,economyandtechnologymaketheetiquetteofbusinessreceptionhasbecomemoreandmoresignificant.Whatshouldwedowhenwemeetourguestsatthefirsttimeinbusinessreception?Itiswelcome.Welcomeistheformofthemostbasicandimportantlinkinthesocialcommunicationreceptionactivities.Itcanexpressmaster’sfriendlinessandcourtesy.Especiallymeeting,whatisthemostimportantthingistoleaveagoodimpressionontheguest.Thereasonisthatafirstgoodimpressiontendstobecomealastingimpressionanddecideswhetherthebusinesswillsucceedorfail.Moreover,aniceimpressionwillbecomethelongaffection,caller’sfirstimpressiondependsontheproprietiesandattitudesofdeskclerk.Therefore,eachenterprisesupervisorandeveryemployeeshouldhaveagoodknowledgeofbusinessreceptionetiquettetodealwithbusiness.2.1ThebehaviorofreceptionpersonnelWhatdothequalitiesweshouldownasreceptionpersonnel?Thereceptionpersonnelmustbearticulate,generousandhavedecentbehavior.Forwomen,theyshouldavoidwearingtoomanydecorationsandcosmeticshouldbeelegantasmuchaspossible.Differentcountrieshavedifferentrequirementsofclothes.InChina,womenshouldnotwearrevealingclothes.BecauseChineseareconservative.IfwegotoTessiecountry,wemustnotwearthecross.ThereasonisthatpeoplebelieveinCatholicismandthecrossmeansominouswhichmakesthemveryunhappyandthinkthatwedon’trespecttheirculture.Ifthevisitorisanimportantguestwhohasmadeanappointmentinadvance,weshoulddeterminethecorrespondingreceptionspecificationsandprogramsaccordingtothevisitor'sstatus,identity.Receivinggeneralvisitorsintheofficeaskustolistenmore,speakless.2.2TheetiquetteofintroductionBusinessreceptionstartsfromintroductionasallbusinessactivitiesbeginfrombusinessreception.Theintroductionisanimportantmeansofbuildingalastingrelationshipbetweenparties.Itisdividedintoone-to-oneintroductionandone-to-manyintroduction.Ifconsideringthetwopartiesarepresent,wecanalsodividetheintroductionintotwoways:introductionofothersandself-introduction.Thefirstimpressionthroughintroductionplaysacriticalroleinthebusinessintercourse.Therefore,itisofimportanceforbusinessmentounderstandandabidebytherelevantetiquetteofintroductioninbusinessintercourse.Selfintroductionisanimportantmeansofexhibitingyourself.Agoodorbadintroductiondirectlyaffectsourfirstimpressiononpeople.Inbusinessintercourse,somesmalletiquetteshouldbepaidattentioninselfintroduction.Forexample，lfasalesmanismeetinganewcustomeratthefirsttime,hemightbegintalkingbyextendinghishandandsaying“GoodAfternoon!Iam．．．．”Ifabusinessmanhasbeenintroducedearliertoaclientatthefirsttime,itisratherdifficulttoremembernamefortheclient.Undernormalcircumstances，itisnecessaryforpeopletogivehisorhercardtotheotherpartybeforegoingonconductselfintroduction,becauseheorshewillbeunderstoodveryquicklythroughtheinformationexhibitedoncards．Then，peopleshouldintroduceabouthisorhername，thenameofhisorhercompanyandthematter.Keepinmindthatwhenwefirstintroduceourinstitutionsanddepartmentstotheguests,don'tforgettousefullname.Besidethese,ininterpersonalintercourse,weoftenneedtobuildafriendlyrelationshipwitheachother.Asareceptionist，introductionofothersisalsoawayofacquaintingwithpeoplewhomeeteachotheratthefirsttime.Introductionofotherpeopleusuallynotonlycanimprovethecooperationandfriendship,butalsocanreflecttheabilityofreceptionstaffs.Introductionofothershaveitsownetiquette.Intraditionalsocialsituations，amanisalwaysintroducedtoawomanandtheyoungtotheelder．However,inbusinessintercourse,thesequenceofintroductionisgenerallydecidedbythepositionfromhightolowtointroduce.Iftheotherpartyisinlowerposition,heshouldbeintroducedtothehigh-rankingpeopleofthecompany.．Forexample，ifMary,thevicedirector,andJack，thevicedirectoryforcertainproduct,havemetatthefirsttime,youwouldintroducethembysaying‘Mary，thisisJack.Iftwopeopleareinequalrank,amanshouldbeintroducedearliertoawoman,andayoungerpersontoanolderperson.Inaword,theotherroleofintroducingotherpeopleisthatwhenyouconductanintroduction,youshouldgivesomerelatedinformationaboutthetwosides.Forexample，youcanintroduceyouremployertothemanagerbysaying“Manager,letmeintroduceMr.Ariltoyou，heismysecretary．’’Therelatedinformation‘heismysecretary’isgivenafterintroducingthename．Theimageofthereceptionstaffrepresentsenterprise’simage,sowhenweestablishagoodimage,webuildthegoodimageofourenterpriseatthesametime.However,differentcountriesarefondofdifferentintroductionswhichareinfluencebytheirculture.InChina,peopleprefertoformalintroductionundertheinfluenceofConfucianism.Take張經(jīng)理forexample.IfwewanttointroducetootherpeopleinEnglish，weshouldsay,thisisMr.Zhang,Managerofthecompany.However,Englishpreferinformalintroduction.Theyareveryfondofusingtheirfirstnameintheprocessionofintroduction.IfweplantointroduceMarisReadtoRoseNia,wecansay,RoseNia,wewouldliketohaveameetingwithMarisRead.Notonlythese,butalsoChinesepaymoreattentiontousesomesubjectwordstointroduceapersonwhichsoundsformalinbusinessoccasion.WhileEnglishmengivemoreemphasisonobjectivewordstointroduceaperson.Ifatraditionallymanagerintroducesoursecretary,wesay:MarhasthebeautifulandcharmingeyesinsteadofsayingMarhasthebestorganizedability,itmakesMarinanembarrassingconditionandappearsthemanagerisimpoliteandsexist.2.3TheetiquetteofshakinghandsShakinghandsisawayofcommunicationandshowsfriendliness,trustandrespect.Inbusinessintercourse,shakinghandsisareflectionoffriendlinessandcooperation.Similarly,shakinghandsalsohasitsownetiquette.2.3.1TheoccasionandobjectofshakinghandsTheoccasionofshakinghandsalsohasitsownetiquette.Weshouldshakehandsinthesefollowingseveraloccasions,suchas,meetingortakingleavetovisitor;aftervisitingsomeone,introducingpartieswhoknoweachother.Infact,Chinesehaveahabitofnoddingandshakinghandstoshowtheirfriendliness.Differentcountryhasdifferenthabits.LikeEuropeans,theylovetohugandkisswhichisunacceptedbythetraditionalculturalcountriestowelcomeguests;AustraliaMaorigreetbytouchingtheirnoses;Frenchareaccustomedtoshakinghandsorknee;Indianliketotouchthefootrite,especiallytheyoungergenerationmeetelders;ButtheJapanesetakeofftheirhatsandbowtoshowcourtesy.Inthefinalanalysis,theculturehasaninfluenceonhabit.Butascommunicationbetweencountriesisincreasingconstantly,wehavelearnedtorespectdifferenthabitsofpeoplewhocomefromdifferentcountries.Inaword,whenyouareinRomedoasRomedoes-respecttheetiquettehabitofhostcountry.IfanIndianhasavisittoEuropeanadhedidnotrespectEuropeancountries’etiquette,itispossibletomakeafoolofoneselfandcausejokes,especiallyinthebigoccasionslikesummitmeeting.2.3.2ThestrengthofshakinghandsTherearesomerulesabouthowmuchforceweshouldusedinshakinghands.TherearesomedifferencesinChinaandforeigncountries.Pleaselookatthecase:ChinesedelegatesandUnitedStatesrepresentativesfirstmeetinBeijing,whenshakinghands,theseChineserepresentativesshakegentlywithhands,UnitedStatesrepresentativesareveryglad.BecausetheyallthinkweaknessshowsChineserepresentativeshavenoconfidenceinnegotiationandtheyhavemuchchanceinsucceeding.Butwhennegotiating,UnitedStatesrepresentativeswassurprisedtofindthatChineserepresentativesarenotonlynotweak,butveryconfident,andhavegoodskillsinnegotiating.Afterwardstheyknow,shakinghandsgentlyatthefirsttimeofmeetingisChina'shabitsandhasnorelationwithconfidenceorcompetence.Itseemsessentialforbusinessmentounderstanddifferentcultureetiquettebetweendifferentcountries.Ingeneral,theAmericansandRussianshaveafirmhandshake,andhandshakeoftheEuropeanislighter,andtheArabshakehandlightlywithonlyaslightfluctuationmove.Afterseveralroundsinthenegotiations,thestrengthofhandshakebetweenrivalscanbecomestrongertoexpresstheirtrustandhope.Unwillingtoshakehand,canexpresstheirdissatisfactionanddisappointmentaboutthedecisionorbehavior.Asforhowmuchstrengthweshoulduseinshakinghands,theinternationalbusinessdoesnothaveuniformstandard.Butaccordingtodiplomaticpractice,thestrengthofshakinghandsisgenerallycontrolledat2kg.2.3.3ThetaboosofshakinghandsAstheoldsayinggoes,"windsaredifferentwithin100miles;customsarevariouswithin10miles."Differentcustomsandhabitsaredifferentincountriesandculturebackground.Inordertomakebusinesssuccess,wemustfollowpractice--doastheRomansdo.Sowhenshakinghands,weshouldpayattentiontothefollowingtaboo;1）.Weshouldnotglancearoundwhenshakinghandswiththeforeigners.Thefirsttabooweshouldpaymoreattentionisthatyoucannotgreetotherswhileshakinghandswithsomepeople.Especiallyinwesterncountries,peoplewillregardthisasanabsent-mindedandimpolitebehavior,evenlookdownuponthem.Nooneiswillingtocooperatewithpeopleofthatkind.2）.Shakinghandswithhislefthandwilloftencausealotoftroubleintheinternationalbusinessintercourse.AsinsomecountrieswherepeoplebelieveinMuslim,lefthandsandrighthandsaredistinguishedclearly.Forexample,ifoneuseshislefthandtobeengagedindoingworks,suchassignature,shakinghands,takingfoodandsoon,hewillbetreatedasanindecent,rudeperson;evenpeopleconsiderheisinsultingothersdeliberately.3）.Whenweneedtoshakehandswithmanypeople,especiallyinthenegotiation,dinnertable,weshouldabidebytheprinciple"theneartothefar”.Aspecialattentionshouldbepaidisthatweshouldavoidmakeourhandsbecometheformofacross.Inaword,shakinghandsisanimportantetiquetteintheinternationalbusinessintercoursewhichdeliverstheenthusiasmandfriendly.Inasense,theetiquetteofshakinghandsnotonlyrepresentsthepersonalimage,butalsotheimageofenterprise,sometimeseventheimageofthenation.2.4TheetiquetteofexchangingcardsCardsareacommunicativewayinbusinessintercourse.Byexchangingcards,wecanknowsomeinformation:name,address,position,telephonenumberandsoon.Inbusinessintercourse,exchangingcardshassomeetiquette.Firstly,theetiquetteofdeliveringcards.Weshouldexchangecardsbeforeoraftermeetingwhenhavingameeting.Don’texchangecardsduringthemeetingorcommunication.Whendeliveringcards,wemustobservesomerules:deliveringittothepeoplewhoaresuperior.Ifone’sstatusisinferior,heshoulddelivercardsactively.Whenonevisitssomepeople,hedoesn’tdelivercardsuntilthesuperiorintroducethem.Secondly,theetiquetteofreceivingcards.Whenpeopleoffercards,weshouldstandtoacceptthemwithcourtesyandexpressthankyoutothem.Ifpossible,readitquietlyandspeaktheirpositions,jobdepartmentsorsaysomewordstoshowyouradmiration.Moreover,whenreceivingpeople’scards,weshoulddeliverourcardsandsaysomewords:like“pleasetakecare,keepcontact”.Finally,don’tspamcardseverywhere.Thereasonisthatthiskindofbehaviorwillleaveabadimpressiononpeopleandtheythinkwelookdownuponthem.Don’tasksomeoneforcardsatthefirstofmeeting.Theywillregardusarefrivolouspersons.Don’tputother’scardscasually.Wecanputcardsintheinsidepocketsofsuits.Keepinmind:don’tthrowitonthetable.Becauseitshowswedon’tcareaboutitatall.Moreover,gentlemenhadbetternotaskladiesforcards.Itwillcausetroubleandmisunderstood.However,businesspeoplefromdifferentcountrieshavedifferentetiquettetoobey.Chinesepeopleandthewesternpeoplehavealotofcommonwaysinofferingandreceivingbusinesscardsinbusinessoccasions．Chinesepeopleputmoreemphasisonusingofbusinesscardsthanthewesterner.Chinesepeoplelikelistingalltheirtitles,evensometitleswhichhavenorelationwithhisbusinessintheircardstodisplayheorsheisapersonofimportanceinbusiness．Forexample,asalesmanagerwilllistwhichpositionheistakingchargeinhisbusinesscard.However,accordingtothewesternbusinesspractices,theyonlymarktheprimarytitleononecardtomakethecardsimple．What’smore，somemisunderstandingsinnamingtitlesexistbetweentheeastandthewest．InJapan,ifapeoplewhosecardsignsthetitleapresidentofthecompanyandshewasalwayswarmlyreceived.Onthecontrary,ifapeoplewhosecardsignsthetitleadirectoryofthecompany,hewillreceivelesswarmth.However,inAmerican,English‘director’isequalto‘vicepresident’inEnglish．InAsiancountries，exchangingbusinesscardsisathingwehavetodoinbusinessintercourse．Atasalesmeeting,presentingacardatthebeginningistraditionbetweenasalesrepresentativeandaclientinChina．However,inotherwesterncountry,theywillexchangetheircardsonlywhennecessary.Theywillnothandoutthecardduringameal，norgiveoutcardsduringaprivatedinner．Theythinkitblursthebusinessorsociallinesofthesituation．2.5TheetiquetteofguidingpeopleGuidingpeopleistotakethegueststothedestination.Thereceivershouldknowhowtoguideguestsandthesittingposture.Thewayofguidingpeopletothecorridor:isthereceiverwalksinfrontoftheguestsandkeepdistanceabouttwoorthreesteps,cooperatethepace,letaguestgoinside;Thewayofguidingpeopletothestaircase:whenguidinggueststotheupstairs,guestsshouldwalkinfrontofthereceiver;whenguidinggueststodownstairs,guestsshouldwalkbehindthereceiver.Whethertheguestsgoupstairsordownstairs,receivershouldpayattentiontotheirsafety;Thewayofguidingpeopletotheelevator:thereceivershouldgointotheelevatorfirst,andcloseitafterguestsentertheelevatordoor.Whenarriving,thereceiverpressthe“open”twist,thenletaguestfirstwalkedoutoftheelevator.Thewayofguidingpeopletothesittingroom:whenguestswalkintothesittingroom,receivergesturesthemtotheirseatswhichhasbeenarrangedforthem.Wecanleaveaftertheyhaveaseat.3.EtiquetteofbusinessvisitBusinessvisitingreferstotwoapproaches:thefirstapproachisthatwegotofriend'shouseorofficerelatedtobusinessinperson;theotherapproachissendingsomeoneinordertomeettheaccesstosomeone'sactivities.Therearethreemainkindsofvisits:routinevisit,courtesycallandprivatevisit.Butnomatterwhichkindofvisit,ithastofollowcertainetiquette.Moreover,withthedevelopmentofmodernsociety,interpersonalrelationship,socialorganizations,individualsandenterprise'sintercourseareincreasinggradually.Theformofcommunicationtendstobediversifiedassocialactivitiesaremorefrequent.China'sreformandopeningupisdeepeningstepbystepalongwithincreasingeconomy’scompetition,eachcompany'sforeigncontactismoreandmorefrequent,sonaturally,thefactthatbusinessvisitbecomemoreandmoreimportantinbusinessintercourseisaninevitableresult.Peoplewhoareengagedinthebusinesspromotetheunderstandingandestablishmentoffriendshipthroughmutualexchanges.Thebusinessvisitinbusinessintercourseisnotmerelythe"youcometome.Toalargeextent,itneedsthemutualexchangebetweenenterprisesandindividualtoestablishfriendlyandharmoniouscooperationpartnership.Althoughweshouldmaintainourowninterestsinbusiness,butalsoshouldbehavekindlyandfriendlytogainacompetitiveroleinaleadingpositionInaword,businessvisitisatwo-wayactivityinbusinessintercourse.Investorsorinviteesshouldabidebythecorrespondingetiquette.3.1MakinganappointmentinadvanceWeshouldmakeanappointmentinadvancebecauseunexpectedvisitorsmaycauseinconvenienceandnuisance,andothersthinkiftheyarefreeorthetimeconflictswithotherthingsandhaveenoughtimetoarrangesomethings,Forexample:whatkindofclothestheycanwearorhowtheygettothedestinationbeforehavingavisittotheminofficeorhotelorwhichfiletheyneedtoprepare.Inbusinessintercourse,differentcountryhasdifferentculture,sopeopleshouldchoosetheappropriatetimetopaytheirvisit,inordertohaveasuccessfulvisit．ItwouldbebettertoavoidgoingtotheofficeatMondaymorningandFridayafternoonbecausepeopleoftenarebusyintheirjobsduringthesetwoperiodsoftimeinbusinessoccasion．Moreover,itisthefirststepforbusinesspeopletoknoweachother．Inaddition,peopleshouldn’tpaytheirvisitatthetaboodate.Forexample，peopleshouldavoidpayingtheirvisitattheimportantfestivalofthereligiono