新職業(yè)英語酒店英語省公開課一等獎(jiǎng)全國(guó)示范課微課金獎(jiǎng)?wù)n件

ListeningSpeaking4Warming-Up1Reading23Writing5Project6VocabularyandStructure7ListeningScript8Unit5Switchboard第1頁noreply—Dpickingupthephone—Ahangingupthephone—Choldingtheline—BSuggestedAnswersTask1Matchtheexpressionsontheleftwiththe

picturesontheright.Unit5Switchboard第2頁A—switchboardB—ServiceDirectoryC—telephonereceiverD—keepthetelephoneoffthehookE—cellphoneF—callingcardSuggestedAnswersTask2Writeeachoftheexpressionsunderits

correspondingpicture.Unit5Switchboard第3頁SuggestedAnswersTask3MatchthetelephoneEnglishontheleftwith

theirresponsesontheright.

1—E

2—A

3—D

4—B

5—CUnit5Switchboard第4頁MoreaboutSwitchboard(1):Unit5Switchboard

Aswitchboard(alsocalledamanualexchange)wasadeviceusedtoconnectagroupoftelephonesmanuallytooneanotherortoanoutsideconnection,withinandbetweentelephoneexchangesorprivatebranchexchanges(PBXs).Theuserwastypicallyknownasanoperator.

Switchboard第5頁MoreaboutSwitchboard(2):

OperatorUnit5SwitchboardPublicmanualexchangesdisappearedduringthelasthalfofthe20thcentury,leavingafewPBXsworkinginofficesandhotelsasmanualbranchexchanges.ManualPBXshavealsoforthemostpartbeenreplacedbymoresophisticateddevicesorevenpersonalcomputers.第6頁MoreaboutSwitchboard(3):

ModernPBXUnit5Switchboard第7頁MoreaboutSwitchboard(4):Modern

SwitchboardHotel

Switchboard

operatorUnit5Switchboard第8頁Task1Trytoanswerthefollowingquestionsbefore

youreadthepassage.Whattelephoneservicedoesahotelnormallyprovide?2.Doyouknowhowtodialaninternationalcallfromahotelroom?ReadingUnit5Switchboard第9頁Reading

Ahotelnormallyprovidesmanykindsof

telephoneserviceincludingroom-to-roomcall,

localcall,DDDcall,IDDcall,messageservice,andconfidentialserviceorscreencallservice.SuggestedAnswers1.Whattelephoneservicedoesahotelnormallyprovide?Unit5Switchboard第10頁Reading

Todialaninternationalcallfromahotelroom,

weshoulddial“0”first,thentheinternational

prefix“00”,followedbythecountrycode,area

codeandtheexpectedtelephonenumber.SuggestedAnswers2.Doyouknowhowtodialaninternationalcallfroma

hotelroom?Unit5Switchboard第11頁TelephoneServiceThefollowingisourhotel’stelephoneserviceguide.

1.HowtomakeacallfromyourroomForroom-to-roomcallsinthehotel,pleasedial“1”first,thentheroomnumber.Forlocalcalls,pleasedial“0”first.Thendialthetelephonenumberaftertheline-throughtoneisheard.Fordomesticlongdistancecalls,pleasedial“0”first,followedbytheareacodeandthelocaltelephonenumber.Forinternationaldirectdials(IDD),pleasedial“0”first,thentheinternationalprefix“00”,followedbythecountrycode,areacodeandtheexpectedtelephonenumber.ReadingUnit5Switchboard第12頁TelephoneServicePleasenotethatwhileyouaredialingIDD,pleasedialthehotelcode,internationalprefix,countrycode,areacodeandsubscribernumbercontinuously,withnopause(exceeding10seconds)made,toensurethatyourdialingwillnotbeinterrupted.Aftercompletingyourcall,pleaseseetoitthatthereceiverisproperlyplacedonthetelephonehook,otherwisethehourmeterwillworkcontinuouslyandthehotelwillnotberesponsibleforsuchdisputes.ReadingUnit5Switchboard第13頁TelephoneService

2.HowwechargeforacallDirectdialsarechargedonaperminutebasisfromthemomentthecallisanswered.Callsareautomaticallychargedtoyouraccount.Thehotelwillcollect15%and10%asservicechargefromIDDandDDD(domesticdirectdial)callsrespectively.Thehotelwillcollect5.00yuanasservicechargeforacollectcalloracallpaidbycreditcard.Fordirectdialingcalls,youarestillrequestedtopayevenifyoudialthewrongnumber.Telephonebillswithdetailswillbegiventoyouuponcheckingout.Localcallsmadefromhotelroomarefreeofcharge.ReadingUnit5Switchboard第14頁TelephoneService

3.MessageserviceWhenyoufindthegreenphonelighton,pleasedial“0”forthemessageleftforyou.

4.ConfidentialserviceorscreencallserviceIfyoudon’twanttoansweranyincomingcallsoryoujustwanttoletcertaincallsthrough,pleasedial“0”toinformtheoperator.Foranyinquiries,pleasedial“0”.ReadingUnit5Switchboard第15頁domestice.g.ThePresident’sspeechcoveredarangeofforeignand

domesticissues.總統(tǒng)講話涵蓋了一系列國(guó)內(nèi)外問題。Weneverinterfereinothercountries’domesticaffairs.

我們從不干涉別國(guó)內(nèi)政。adj.

國(guó)內(nèi)ReadingUnit5Switchboard第16頁e.g.Pleasenotethatthebillmustbe

paidwithintendays.請(qǐng)注意該帳單必須在十日之內(nèi)

支付。Inotedachangecomeoverhisface.

我發(fā)覺他臉上表情發(fā)生了改變。notev.

注意ReadingUnit5Switchboard第17頁pausee.g.Afteralongpause,shewenton.

停頓了很長(zhǎng)時(shí)間之后，她繼續(xù)了。

Shedroppedmeoutsideduring

abriefpauseintherain.

當(dāng)雨暫停時(shí)，她停車讓我出去。n.

停頓ReadingUnit5Switchboard第18頁exceede.g.Ourproductioncostshaveexceeded￡60,000.

我們生產(chǎn)成本已超出60,000英鎊。Workinghoursmustnotexceed42hoursaweek.

每七天工作時(shí)間不得超出42小時(shí)。

v.超出ReadingUnit5Switchboard第19頁seetoitthate.g.Thehotel’sownersseetoitthattheirguestsaregiven

everyluxury.飯店主人確?？腿说玫饺肯硎?。Lucysawtoitthateveryonegotenoughtoeatanddrink.

露西確保人人夠吃夠喝。

確保，確保ReadingUnit5Switchboard第20頁ensuree.g.Thehospitaltriestoensurethatpeoplearetreatedquickly.醫(yī)院設(shè)法確保人們得到快速救治。Iwillensurethatthecararrives

bysixo'clock.

我確保汽車六點(diǎn)鐘以前到。v.

確保，確保ReadingUnit5Switchboard第21頁receivere.g.Shepickedupthereceiveranddialedhisnumber.她拿起話筒撥了他電話。Hehungupthereceiverandwentout.

他掛上電話聽筒走了出去。n.

電話聽筒ReadingUnit5Switchboard第22頁otherwisee.g.I'mnotmotivatedbymoney,otherwiseIwouldhavequit.

我不是為了錢來，不然我早就退出了。You'dbettergonow,otherwiseyou'llmissthetrain.

你最好現(xiàn)在就走,要不然就趕不上火車了。conj.

要不然，不然ReadingUnit5Switchboard第23頁automaticallye.g.Joinnowandyouwillautomaticallyreceive50%offyour

firstpurchase.現(xiàn)在加入您將自動(dòng)取得首次購(gòu)物五折優(yōu)惠。Somedoorshavelockswhichautomaticallylockthedoorswhenweclosethem.

有些門上鎖在關(guān)門時(shí)會(huì)自動(dòng)把門鎖好。adv.

自動(dòng)地ReadingUnit5Switchboard第24頁respectivelye.g.Thecupsandsaucerscost￡5and￡3respectively.茶杯和茶托價(jià)格分別是5英鎊和3英鎊。Theyreceivedsentencesofoneyearandeightmonths

respectively.

他們被分別判處了一年和八個(gè)月徒刑。adv.

分別地ReadingUnit5Switchboard第25頁requestv.

要求，請(qǐng)求e.g.TheletterrequestedhimtoreporttoLondonimmediately.

信里要求他馬上去倫敦報(bào)到。Thechairmanrequestedthatthereportsbeconsidered.

主席要求考慮這些匯報(bào)。ReadingUnit5Switchboard第26頁inquirye.g.We’regettingalotofinquiriesaboutour

newservice.我們收到了很多問題問詢我們新服務(wù)。Youcangototheinquiryofficeforhelp.

您能夠去問訊處尋求幫助。n.

探詢，問詢ReadingUnit5Switchboard第27頁電話服務(wù)

以下是酒店電話服務(wù)指南。

1.怎樣從房間內(nèi)撥打電話撥打內(nèi)線電話，請(qǐng)先撥1，再撥房間號(hào)碼。撥打市內(nèi)電話，請(qǐng)先撥0，聽到線路接通音后再撥電話號(hào)碼。假如需要撥打國(guó)內(nèi)長(zhǎng)途，請(qǐng)先撥0，再撥區(qū)號(hào)和電話號(hào)碼。撥打國(guó)際直撥電話，請(qǐng)先撥0，再撥國(guó)際字冠00，再撥國(guó)家代碼、區(qū)號(hào)和電話號(hào)碼。ReadingUnit5Switchboard第28頁電話服務(wù)

請(qǐng)注意，在撥打國(guó)際直撥電話時(shí)，請(qǐng)連續(xù)撥號(hào)，酒店代碼、國(guó)際字冠、國(guó)家代碼、區(qū)號(hào)和用戶電話號(hào)碼之間沒有停頓（不超出10秒鐘），以確保撥號(hào)不會(huì)中止。在打完電話之后，請(qǐng)確保電話聽筒掛好在電話座機(jī)上。不然電話計(jì)時(shí)器會(huì)繼續(xù)計(jì)時(shí)，酒店對(duì)由此而產(chǎn)生話費(fèi)爭(zhēng)議概不負(fù)責(zé)。ReadingUnit5Switchboard第29頁電話服務(wù)

2.電話收費(fèi)直撥電話自電話接通應(yīng)答起按分鐘收費(fèi)。電話費(fèi)將自動(dòng)計(jì)入您賬單。對(duì)于國(guó)際直撥電話和國(guó)內(nèi)直撥長(zhǎng)途電話，酒店將分別收取15%和10%服務(wù)費(fèi)。對(duì)于對(duì)方付費(fèi)電話和信用卡付費(fèi)電話，酒店將收取每通電話人民幣5元服務(wù)費(fèi)。直撥電話假如撥錯(cuò)號(hào)碼，仍需付費(fèi)。電話明細(xì)賬單將會(huì)在您結(jié)賬離店時(shí)出示給您。從酒店客房?jī)?nèi)撥打市內(nèi)電話無償。ReadingUnit5Switchboard第30頁電話服務(wù)

3.留言服務(wù)假如您發(fā)覺客房?jī)?nèi)電話綠指示燈亮?xí)r，請(qǐng)撥0聽電話留言。4.保密服務(wù)或屏蔽電話服務(wù)假如您不希望接聽任何來電，或者您只想接聽一些來電，請(qǐng)撥0通知總機(jī)接線員。如需問詢?nèi)魏涡畔ⅲ?qǐng)撥0。ReadingUnit5Switchboard第31頁Task2

Readthepassageandtickoffthetelephone

servicementionedinthepassage.ReadingSuggestedAnswers□room-to-roomcall□wake-upcall□outsidecall□confidentialservice□localcall□screencallservice□domesticdirectdial□person-to-personcall□internationaldirectdial□station-to-stationcall□emergencycall□collectcall□messageservice□paycallUnit5Switchboard第32頁ReadingSuggestedAnswersTask2

Readthepassageandtickoffthetelephone

servicementionedinthepassage.Unit5Switchboard□room-to-roomcall□wake-upcall□outsidecall□confidentialservice□localcall□screencallservice□domesticdirectdial□person-to-personcall□internationaldirectdial□station-to-stationcall□emergencycall□collectcall□messageservice□paycall√√√√√√√√√√第33頁Task3

RichardwantstocallhisfriendJulieinAmerica.ThefollowingisthenumberRicharddialsonthephoneinhisroom.Pleasewritethenamesofthenumbers.ReadingSuggestedAnswersUnit5Switchboardhotelcode0-00-1-312-5541280第34頁ReadingSuggestedAnswersUnit5SwitchboardTask3

RichardwantstocallhisfriendJulieinAmerica.ThefollowingisthenumberRicharddialsonthephoneinhisroom.Pleasewritethenamesofthenumbers.hotelcodeinternational

prefixcountry

codearea

codeexpected

telephone

number0-00-1-312-5541280第35頁□

1.Youcandialinternationalcallsdirectlyfromyourroom.□2.Ifyoudon’twantanyonetocallyou,youmayneedthe

screencallservice.□3.Whenthegreenlightison,pleasepickupthe

telephonereceivertoreceiveyourmessage.□4.Thehotelcollects15%servicechargeforinternational

calls.Task4

Decideifthefollowingstatementsaretrue(T)orfalse(F).ReadingSuggestedAnswersUnit5Switchboard第36頁ReadingSuggestedAnswers1.T2.F3.F4.FTask4

Decideifthefollowingstatementsaretrue(T)orfalse(F).Unit5Switchboard第37頁TransferringcallsMakingwake-upcallsGivingdirectionsDealingwithcomplaintsRespondingtoemergenciesDialog1Dialog2Dialog3Dialog4Dialog5Task1

Listentofiveshortdialogsanddecidewhateachdialogisaboutandmark(√)whereappropriate.ListeningSuggestedAnswersUnit5Switchboard第38頁SuggestedAnswersListeningUnit5SwitchboardTransferringcallsMakingwake-upcallsGivingdirectionsDealingwithcomplaintsRespondingtoemergenciesDialog1√Dialog2√Dialog3√Dialog4√Dialog5√Task1

Listentofiveshortdialogsanddecidewhateachdialogisaboutandmark(√)whereappropriate.第39頁Task2

Aguestiscallingtheswitchboardtospeaktoher

brother,who’sstayingatthehotel.Listentothe

conversationandfillintheblanksinthe

informationcard.ListeningSuggestedAnswersUnit5SwitchboardGuest’sname:______________Roomnumber:______________Caller’sname:______________Purposeofthecall:have_____________tospeaktotheguestOutsideCallInformationCard第40頁SuggestedAnswersListeningUnit5SwitchboardTask2

Aguestiscallingtheswitchboardtospeaktoher

brother,who’sstayingatthehotel.Listentothe

conversationandfillintheblanksinthe

informationcard.Guest’sname:DavidSmithRoomnumber:820Caller’sname:SusanSmithPurposeofthecall:havesomethingurgenttospeaktotheguestOutsideCallInformationCard第41頁Operator(O):Goodafternoon.Thisis(1)_____________.

HowmayIhelpyou?Guest(G):Ihavesomethingurgenttospeaktomybrother,

DavidSmith.Heisstayinginyourhotel.O:What’shis(2)_____________,please?G:Ithinkit’sRoom820,butI’mnotsure.Canyou(3)__________itforme?O:Isee.MayIknowyourname,madam?transfercheckOperatorgoaheadputyouthroughroomnumberTask3

ListentotheconversationinTask2againandfillintheblankswiththewordsorexpressionsprovidedinthebox.ListeningUnit5Switchboard第42頁G:SusanSmith.O:Thankyou,MissSmith.I’llcheckitforyouand(4)____________yourcalltohisroom.G:Thanks.O:Yes,Mr.SmithisinRoom820.Holdon,please.Iwill(5)____________.G:Okay.O:You’rethroughnow.Please(6)____________.ListeningSuggestedAnswersUnit5SwitchboardtransfercheckOperatorgoaheadputyouthroughroomnumber第43頁SuggestedAnswers(1)Operator(2)roomnumber(3)check(4)transfer(5)putyouthrough(6)goaheadTask3

ListentotheconversationinTask2againandfillintheblankswiththewordsorexpressionsprovidedinthebox.ListeningUnit5Switchboard第44頁Task4

Mr.Williamsneedstogetupearlytomorrow.Nowheiscallingtheoperatortoaskforawake-upcall.Listentotheconversationandfillinthewake-upcallrecordsheetwiththeinformationyouhear.ListeningSuggestedAnswersUnit5SwitchboardWake-upCallRecordDateGuest

NameRoom

No.Time&

Datefor

Wake-upCallRecorded

byHandled

byRemarks第45頁SuggestedAnswersListeningUnit5SwitchboardTask4

Mr.Williamsneedstogetupearlytomorrow.Nowheiscallingtheoperatortoaskforawake-upcall.Listentotheconversationandfillinthewake-upcallrecordsheetwiththeinformationyouhear.Wake-upCallRecordDateGuest

NameRoom

No.Time&

Datefor

Wake-upCallRecorded

byHandled

byRemarksSeptember

11thBill

Williams8156:00a.m.,

Saturday,

September

12thOperator第46頁□

1.Whentheguestaskstobewokenatacertaintime,the

operatorfirstasksforhisnameandroomnumber.□2.Theoperatorrepeatsthetimeanddateofthewake-up

calltoconfirmthefactswiththeguest.□3.TheguestcallstheoperatoronSaturday.□4.Attheendoftheconversation,theoperatorwishesthe

guestapleasant“Goodnight”.Task5

ListentotheconversationinTask4againanddecideifthefollowingstatementsaretrue(T)orfalse(F).ListeningSuggestedAnswersUnit5Switchboard第47頁SuggestedAnswers1.T2.T3.F4.FListeningTask5

ListentotheconversationinTask4againanddecideifthefollowingstatementsaretrue(T)orfalse(F).Unit5Switchboard第48頁SpeakingTask1

Readandpracticetheconversationinpairs.Guest(G):I’dliketomakeaninternationalcall.Operator(O):Certainly,sir.Whichcountryareyoucalling?G:America.O:Couldyoutellmethereceiver’snameandtelephonenumber,

please?G:AnnieHofmanninWashingtonD.C.,andhernumberis

5216907.O:Isthisapaycall?G:No,it’scollect.O:Person-to-personorstation-to-station?G:Person-to-person.Unit5Switchboard第49頁SpeakingTask1

Readandpracticetheconversationinpairs.O:MayIknowyournameandroomnumber,please?G:TomBauerinRoom1520.O:Thankyou,Mr.Bauer.Couldyouhangupandwaitamoment?

WewillcallyouwhenweareconnectedwithMs.Hofmann.(ThephoneringsinMr.Bauer’sroom.)G:Hello!O:Operator.MayIspeaktoMr.Bauer?G:Speaking.O:Ms.Hofmannisontheline.Goahead,please.Unit5Switchboard第50頁SpeakingTask2

Discusswithyourpartnerthejobprocedureof

makinginternationalcallswiththehelpofthe

conversationinTask1,andputthefollowing

stepsinthecorrectorder.A.Askingforthetypeofthephonecall;B.Askingtheguesttowait;C.Tellingtheguestthelineisthrough;D.Askingfortheotherparty’snameandnumber;E.Askingfortheguest’snameandroomnumber;F.Callingtheother.Correctorder:_______________________________SuggestedAnswersUnit5Switchboard第51頁SuggestedAnswersCorrectorder:DAEBFCSpeakingTask2

Discusswithyourpartnerthejobprocedureof

makinginternationalcallswiththehelpofthe

conversationinTask1,andputthefollowing

stepsinthecorrectorder.Unit5Switchboard第52頁SpeakingTask3TinaGreen,aguestinRoom1206,wantstocallher

friendFredBlakeinLondonthroughthehotelswitchboard.

MakeupaconversationsimilartotheoneinTask1with

theexpressionsgiveninthebox,andthenactitoutin

pairs.I’dliketomakeaninternationalcall.FredBlake.Andhisnumberis7012890.I’llpaythecall.Person-to-person,please.Speaking.Whichcountryareyoucalling?Whichcity,please?Couldyoutellmethereceiver’snameandtelephonenumber,please?Whoispayingforthecall?Wouldyouliketomakeaperson-to-personcallorastation-to-stationcall?SuggestedSampleUnit5Switchboard第53頁SuggestedSample(1)Guest(G):I’dliketomakeaninternationalcall.Operator(O):Certainly,sir.Whichcountryareyoucalling?G:Britain.O:Whichcity,please?G:London.O:Couldyoutellmethereceiver’snameandtelephonenumber,

please?G:FredBlake.Andhisnumberis7012890.O:Whoispayingforthecall?G:I’llpaythecall.O:Wouldyouliketomakeaperson-to-personcallora

station-to-stationcall?SpeakingUnit5Switchboard第54頁SuggestedSample(2)G:Person-to-person,please.O:MayIknowyournameandroomnumber,please?G:TinaGreeninRoom1206.O:Thankyou,MissGreen.Couldyouhangupandwaitamoment?

WewillcallyouwhenweareconnectedwithMr.Blake.(ThephoneringsinMissGreen’sroom.)G:Hello!O:Operator.MayIspeaktoMissGreen?G:Speaking.O:Mr.Blakeisontheline.Goahead,please.SpeakingUnit5Switchboard第55頁SpeakingTask4

Thehoteloperatorreceivesacollectcallfrom

RobertClarkthroughinternationaloperator.He

wantstospeaktoAndrewNelson,aguestin

Room1520.Sheconnectstheline.Pleaserole-

playthesituation,followingthestepsinthe

boxeswiththehelpoftheexpressionsprovided

below.Unit5SwitchboardSeeNextPage第56頁SpeakingUnit5Switchboard

International

Operator:

Connectthelinewithhotel

operator.Telltheoperatorwhichplacethe

callisfrom,thereceiver’snameandroomnumber.Telltheoperatorit’sacollectcall.Telltheoperatorthecaller’sfull

name.Waituntilthelineisthrough.HotelOperator:

SteponeAnswerthecall.Askwhowillpayforthecall.Askforthecaller’sname.Askthecallertoholdon.SteptwoCallRoom1520andasktospeaktoMr.Nelson.Telltheguestthecallinformation,andaskwhethertheguestwillacceptthecharges.Asktheguesttoholdtheline.StepthreeConnecttheline.Telltheinternationaloperatorthelineisthrough.

Guest:

Answerthephone.Agreetoreceivethecall.第57頁SpeakingUnit5SwitchboardInternationalOperatorThisisChicagoforMr…inRoom…OperatorSteponeIsthisapaycalloracollectcall?MayIknowwho’scalling,please?SteptwoHotelOperator.MayIspeakto…Ihaveacollectcallfrom…in…Willyouacceptthecharges?Pleaseholdtheline.StepthreeHello…willacceptthecall.Goahead,please.SuggestedSample第58頁SuggestedSample(1)Operator(O):Goodevening!Operator.InternationalOperator(IO):ThisisChicagoforMr.Andrew

NelsoninRoom1520.O:Isthisapaycalloracollectcall?IO:It’scollect.O:MayIknowwho’scalling,please?IO:Yes,RobertClark.O:Thankyou.Justamoment,please.(TheoperatorcallsRoom1520.)SpeakingUnit5Switchboard第59頁SuggestedSample(2)O:HotelOperator.MayIspeaktoMr.AndrewNelson,please?Guest(G):Speaking.What’sthematter?O:IhaveacollectcallfromMr.RobertClarkinChicago.Will

youacceptthecharges?G:OK.O:Thankyou.Pleaseholdtheline.(TheoperatorspeakstotheInternationalOperator.)O:Hello.Mr.Nelsonwillacceptthecall.You’rethroughnow.

Goahead,please.SpeakingUnit5Switchboard第60頁WritingTask1

Thefollowingisaconversationbetweenaguest

andanoperatorwhoisrequiredtotakea

message.Readthisconversation.Operator(O):Goodmorning.FriendshipHotel.Operator

speaking.WhatcanIdoforyou?Guest(G):Goodmorning.IwanttospeaktoMissSusanGreen.

Icalledherroom,butnooneansweredthephone.

MayIleaveamessageforher?O:Certainly,sir.Couldyoutellmeherroomnumber,please?G:Room1221.O:MissSusanGreeninRoom1221.G:Yes,that’sit.Pleasetellhertocallmebackbefore10o’clock

thisevening.O:MayIknowyourname,sir?G:StephenBrown.Unit5Switchboard第61頁WritingO:Couldyougivemeyourphonenumber,please?G:Yes,myphonenumberiO:Thankyou,Mr.Brown.Nowletmecheckthemessagewith

youtoseeifitiscorrect.“Mr.BrownasksMissGreentocall

Mr.Brownbackbefore10o’clockthisevening.Mr.Brown’s

phonenumberi”Isthatcorrect,sir?G:Yes,exactly.O:We’llgivethemessagetoMissGreenassoonasshecomes

back.G:Thankyou.Unit5SwitchboardTask1

Thefollowingisaconversationbetweenaguest

andanoperatorwhoisrequiredtotakea

message.Readthisconversation.第62頁WritingTask2

Thefollowingisatelephonemessagenote.Please

completethenotewiththeinformationgivenin

theconversationinTask1.Unit5SwitchboardTELEPHONEMESSAGEDATE:_______________TIME:_______________TO:__________________ROOMNO.:__________FROM:_______________TELEPHONENO.:_______________□TELEPHONED□RETURNEDYOURCALL□WILLCALLAGAIN□PLEASECALLBACKMESSAGE:___________________________________________________________________________________________________RECEIVEDBY:___________SuggestedAnswers第63頁WritingSuggestedAnswersUnit5SwitchboardTELEPHONEMESSAGEDATE:_______________TIME:_______________TO:MissSusanGreenROOMNO.:1221____FROM:Mr.StephenBrownTELEPHONENO.TELEPHONED□RETURNEDYOURCALL□WILLCALLAGAIN□√PLEASECALLBACKMESSAGE:Mr.BrownasksMissGreentocallMr.Brown

backbefore10o’clockthisevening.RECEIVEDBY:___________第64頁P(yáng)rojectProjectGuidelinesThisprojectaimstogothroughtheprocessofmakinginternationalcalls.Thewholetaskisdividedintothreesteps.StepOnefocusesonaresearchofalocalfive-starhotel’stelephoneservice.StepTwoisapresentationaboutthehotel’stelephoneservice.StepThreecallsforacompleterole-playoftheprocessofmakinginternationalcallsforguests.PleasefollowtheTaskDescriptiontocompletetheproject.Unit5Switchboard第65頁P(yáng)rojectTaskDescriptionStepOne?Organizesmallgroupsof3or4studentsinyourclass.?Lookupinformationonalocalfive-starhotel’s

telephoneservice,includingtransferringcalls,taking

messages,telephonedialing,wake-upcalls,etc.?Focusonwhatkindsoftelephoneservicethehotel

provides,andhowthehotelprovidesdifferentkindsof

telephoneservice.Unit5Switchboard第66頁P(yáng)rojectTaskDescriptionStepTwo?Workinthesamegroup.?Prepareapresentationtointroducetotheclassthe

hotel’stelephoneservice.Usetheinformationyouhave

gotinStepOne.?Chooseonestudentineachgrouptogivea

presentation;usemultimediaaidifpossible.Unit5Switchboard第67頁P(yáng)rojectTaskDescriptionStepThree?Workstillinthesamegroup.?Preparearole-playofthewholeprocessofmaking

internationalcallsforguests.?UsetheinformationyouobtainedinStepOneand

presentedinStepTwo.?Followthecorrectstepsthatyouhavelearnedinthis

unitinmakinginternationalcallsforguests.Unit5Switchboard第68頁VocabularyandStructureTask1

Matchthewordsintheboxwiththeirdefinitions.operatortransferguideinquirydomestic1.________

aquestionyouaskinordertogetinformationrelatingtoorhappeninginoneparticularcountry

andnotinvolvinganyothercountriestoconnectthecallofsomeonewhohastelephoned

youtosomeoneelse’stelephonesomeonewhoworksonatelephoneswitchboard

abookorpieceofwritingthatprovidesinformation

onaparticular

subjectorexplainshowtodo

something2.________3.________4.________5.________SuggestedAnswersUnit5Switchboard第69頁SuggestedAnswers1.inquiry2.domestic3.transfer4.operator5.guideTask1

Matchthewordsintheboxwiththeirdefinitions.VocabularyandStructureUnit5Switchboard第70頁VocabularyandStructureTask2

WritetheChinesemeaningofthefollowinghot

lines.1.FireHotLine__________________2.PoliceHotLine__________________3.FirstAid__________________4.Ambulance__________________5.DirectoryAssistance__________________6.TimeInquiry__________________7.WeatherReport__________________8.Information__________________9.HotlineforTouristComplaints__________________SuggestedAnswersUnit5Switchboard第71頁SuggestedAnswers1.火警熱線2.警察熱線3.搶救4.救護(hù)車5.查號(hào)6.報(bào)時(shí)7.天氣預(yù)報(bào)8.問詢9.旅游投訴熱線VocabularyandStructureTask2

WritetheChinesemeaningofthefollowinghot

lines.Unit5Switchboard第72頁VocabularyandStructureTask3

Fillineachblankwiththeappropriateformofthewordgiveninbrackets.1.Theguest________(hang)upthephone.2.Wewillcallyouwhenwe________(connect)w