酒店英語管理作業(yè)-frontdesk

FrontDesk

reviewAhotelisatemporaryhomeforpeoplewhoaretraveling.Inahotelthetravelerscanrestandhasaccesstofoodanddrink.Thehotelmayalsoofferfacilitiesforrecreation,suchasaswimmingpool,agolfcourse,orabeach.briefintroductionofhotelindustryA

HotelAboutFrontDeskFrontdeskcontent12

45

3RoomReservationCheckinandcheckoutRoomtypeandroomstatusEarlyarrivalSettlement

ifyouareataveler,howcanyou````````processroomreservationroomstypesroomstatusearlyarrivalcheckinsettlementcheckoutRoomReservationways:talk(柜臺預(yù)訂）

telephone（電話預(yù)定）fax（傳真訂房）mail（信函訂房）verbal（口頭訂房）internet（網(wǎng)絡(luò)訂房）Howdoyoureservearoom?

FATORS1shoppingcentre2surroundingbuildings3brand4startrate5spreadpricelevels6roomtype7thefacilitiesoftheinsideroom8pubicservice9publicserviceofthehotel10parkinglots11broadband12breadfast13thestarttimeofbusinessperformences

roomtypesRoom:

singleroom;doubleroom(twinroom);tripleroom;standardroom;Suite:juniorsuite,Businesssuite,Duplexsuite(聯(lián)式套房）,Presidentialsuite;Connectingrooms（連體房）;Deluxeroom（豪華套房）;Department…….Commontypes:

Differenttypesofroomaresuitablefordifferentguests.RoomStatusStatusofahotelroomchangesrapidly.Alsoitisverymuchcrucialtogiveaccurateroomstatusinformationtothefrontdesksothattheycanselltheroomorstopsellingorguidingguests.roomstatustermscomplimentary(住客房）didnotcheckoutdonotdisturbdueoutlatecheck-outlock-outoccupiedonchangeoutoforderskippersleepersleep-out（在外過夜房）stayoverVR(vacantready)Translationaboutroomstatuscomplimentary：theroomisoccupiedbytheguestbutheisnotchargedforusing.thissortsofoffersaregiventoveryregularcustomers.didnotcheckout：theguesthadmadearrangementspreviouslytosettletheiraccoutdidnotactuallycometothefrontdeskorinformthemtocheckout.hereyouhavetorememberthattheguestisnotaskipperashehassettleshisaccout.donot

disturb：theguesthasrequestednottobedisturbed.Thisisusuallyindicatedwithasignlefthangingontheroom"sdoorknoborelectronicallybyaredlightindicatoroutsidetheguestroomdoor.Thisisoneofthemostpopulartermsofhotelindustry.donotdisturb：theguesthasrequestednottobedisturbed.Thisisusuallyindicatedwithasignlefthangingontheroom"sdoorknoborelectronicallybyaredlightindicatoroutsidetheguestroomdoor.Thisisoneofthemostpopulartermsofhotelindustry.Perform-ence·Whydoweneedtoknow

therelationshipsbetweenthefrontdeskandroomtypesandstatus?·Iamatraveler,wherecanIknowwhichroomismybestchoice?earlyarrivalTheguestsreachbeforethescheduledate.theguestsarrivebeforethechecking-intime.Whatarewesupposetodoif…?1、askthereasonwhytheguestreachearly2.Dealingwiththeaccordingsituation4.Helptheguestfindotherhotelifpossible3.adjustfirst5.keepintouchwiththeguestallthetimeHowtodealwithit?CheckinName:IDNom.:Arrival:Department:Tel:Address:Nextdestination:Roomtype:RoomNom.:Rate:Deposit:Waysofpayment:5main-pointofcheckin1.Datacollecting(guests’demands)2.Roomassignmentandpricing3.CreditLimitation4.Housingschedule5.DepositconfirmingProcessRegisterConfirmCreditLim.RatingSettlementAccomplish-mentTipsforroomassignmentVIPjuniorsuite&DeluxeroomIndividualclientBussinessclientOnvacationExpensive/quitecheapGroupguestsSamefloor/typeTipsforroomassignmentOld/injured/kidsLowerfloorCoupleonhoneymoonFamilyguestCorner/queen-sizebedConnectingrooms

Differenttypesofroomaresuitablefordifferentguests.performenceatravelerwhodidnothaveareservationarrivedatthefrontdeskinahotel…Cashcreditcardcheck/chegue報賬Settle-mentCreditCard1.convenienttocarry2.lossregister（掛失）andoverdraft（透支）3.

raisetheircreditline(信用度）1.savetheirtime2