中國服務(wù)市場(chǎng)11年看點(diǎn)及研究規(guī)劃

29三月2024中國服務(wù)市場(chǎng)11年看點(diǎn)及研究規(guī)劃議程IDC2010年研究成果1總結(jié)：中國服務(wù)市場(chǎng)11年看點(diǎn)及研究規(guī)劃2中國服務(wù)市場(chǎng)11年看點(diǎn)及研究規(guī)劃2010年研究成果——IDC標(biāo)準(zhǔn)產(chǎn)品ServicesTypeAsia/PacificSemiannualConsultingandSystemsIntegrationServicesTracker(ChinaPortion)Tracker-PivotAsia/PacificSemiannualOutsourcingTracker(ChinaPortion)Asia/PacificSemiannualTechnologyProductServicesTracker(ChinaPortion)Asia/PacificSemiannualITServicesTracker(ChinaPortion)ServicesTypeChinaITServices2010-2014ForecastandAnalysisMarketAnalysisChinaDataCenter2010-2014ForecastandAnalysisMarketAnalysisChinaContactCenterOutsourcingServicesMarketForecastandAnalysisMarketAnalysisChinaManagedServicesMarket:OpportunitiesandChallengesIndustryDevelopmentsandModelsChina-BasedOff-ShoreSoftwareDevelopmentMarket2010-2014ForecastandAnalysisMarketAnalysisChinaBusinessContinuityandDisasterRecoveryMarket2010-2014ForecastandAnalysisMarketAnalysisChinaBusinessProcessOutsourcing2010–2014ForecastandAnalysisMarketAnalysisChinaCollegeStudentsCareerEnhancementServicesMarketAnalysisandForecast2008-2013MarketAnalysisChinaZhongkaoandGaokaoTutoringMarketAnalysisandForecast2008-2013MarketAnalysis中國服務(wù)市場(chǎng)11年看點(diǎn)及研究規(guī)劃2010年研究成果——咨詢研究項(xiàng)目跟蹤市場(chǎng)動(dòng)態(tài)尋求合作伙伴發(fā)現(xiàn)潛在商機(jī)制訂競(jìng)爭(zhēng)戰(zhàn)略洞悉競(jìng)爭(zhēng)格局了解用戶需求提升企業(yè)競(jìng)爭(zhēng)力典型項(xiàng)目列表：HardwareSupportServicePartsManagementSystemStudy：支持服務(wù)代表性廠商的物流、備件管理策略及具體運(yùn)作模式研究；Multi-ProductSupportServicesStudy:ATM,Software,Server…,marketnewopportunities,competitivelandscape.ChinaBPOMarketStudy-F&A,HRO,CustomerCare,Procurement,ShareServiceCenter,(BPOmarkettrends,distributionbysubmarket,enduserdemands&profile,typicalvendors)ChinaSaaSandCloudComputingMarketStudy:Marketecosystem,leadingvendorstrategy

ResearchConsultingPartnerConnectIMP中國服務(wù)市場(chǎng)11年看點(diǎn)及研究規(guī)劃研究熱點(diǎn)1：數(shù)據(jù)中心&云計(jì)算中國服務(wù)市場(chǎng)11年看點(diǎn)及研究規(guī)劃ResourcerelatedbasicbusinessSecurityOtherbasicbusinessDedicatedcomputerroomServerrentalBandwidthDomainnameserviceVirtualhostingEnterprisemailboxHardwarefirewallsAttackdefendVirusScanningNetworkmanagementKVM(Keyboard,video&mouse)FlowmonitorandcontrolLoadbalancingNetworkmonitorandcontrolDatabackupDatabackupDedicatedDRmachineroomBusinesscontinuityserviceOthersIToutsourcingEnterpriseinformatizationCDNResourcerelatedbasicserviceismainiDCbusinessofcarrierandnon-carrierbigSPs.itismostlargecustomerneedaswell.BasicservicesaimtoSMBsripiddevelopment.Typicalplayer：HiChina,ChinaChannel,XinnetPublicfirewallsisusuallyfreecharge,butvirusscanningandattackdefendservicerequireadditionalchargesfromSPs.ChinaTelecomprepareforwholenetworkattackdefendbusiness.ChinaUnicomNormallyflowmonitorisfree,KVMandnetworkmonitorneedchargeLoadbalancingserviceneedmoreexpendthanothersMostofdatacentercanprovidedatabackupservice.BCDR.TelecomcarriersconsciousdevelopdisasterrecoverydatacenterserviceCDNalreadybeenahottopicinrecentyears,someplayerssuchas:ChinaNetcenter,ChinaCache,研究背景——數(shù)據(jù)中心外包服務(wù)內(nèi)容Source:IDC2010,ChinaiDCMarketStudy中國服務(wù)市場(chǎng)11年看點(diǎn)及研究規(guī)劃Mainofferings:co-location,bandwidth,andfewvalue-addedservices…CarrieriDCSP,3telecomcarriersMainofferings:co-location,domainnameservice,hostingservice,value-addediDCservices…Non-carrieriDCSP,about30SPsMainofferings:dedicatedservers,webhosting,domainnameservice,value-addediDCservices…Non-carrieriDCSP,over150SPsMainofferings:disasterrecoveryservices,CDNservicesetc.Othervalue-addediDCSPsPartlydependonowneddatacenterPlenteousdatacenterresourceMaindependontelecomcarriers’datacenterBothownedandcarriers’datacenterChinaTelecomChinaUnicomChinaMobile…21ViaNetTAIPCI@TGZIDC…ChinaNetcenterTimes.mobiHiChina…GDSChinaCacheCentrinDataSystem…數(shù)據(jù)中心外包服務(wù)市場(chǎng)結(jié)構(gòu)Source:IDC2010,ChinaiDCMarketStudy中國服務(wù)市場(chǎng)11年看點(diǎn)及研究規(guī)劃Source:IDC,2010Source:IDC,2010People'sRepublicofChinaDatacenterMarketForecast,2007-2014People'sRepublicofChinaDatacenterMarketRevenueDistributionbyVertical,2009研究背景——數(shù)據(jù)中心外包服務(wù)市場(chǎng)趨勢(shì)Source:IDC2010,ChinaiDCMarketStudy中國服務(wù)市場(chǎng)11年看點(diǎn)及研究規(guī)劃CloudCollaborationCloudApplicationCloudITManagementCloudPlatformCloudStorageCloudServerCloudProcessingSoftwareasaServicePlatformasaServiceInfrastructureasaServiceDataCenterAsIDCdefinitionofcloudservice,itwouldbe3layers:SoftwareasaService(SaaS):theapplicationsoftwareprovideviacloudplatform,includebusinessapplications,collaborationapplicationsandpersonalapplicationsoftware.PlatformasaService(PaaS):theplatformsoftwareprovideviacloud,includeplatformsoftwareandnetworkmanagementsoftware.InfrastructureasaService(IaaS):cloudprovideinfrastructurehardware,includeservercomputingpower,storageandnetworkequipment.Asdatacenterprovidersalsoplayimportantroleincloud,bothtelecomcarriersandcommercialinternetdatacenter.云計(jì)算服務(wù)市場(chǎng)構(gòu)成Source:IDC2010,ChinaSaaSandCloudComputingStudy中國服務(wù)市場(chǎng)11年看點(diǎn)及研究規(guī)劃研究熱點(diǎn)2：服務(wù)外包帶動(dòng)國內(nèi)外包/管理服務(wù)中國服務(wù)市場(chǎng)11年看點(diǎn)及研究規(guī)劃IDCAsia/PacificGlobalDeliveryIndex,2009ChinaITService&BPOMarket,ShareSvsCenterIDC在服務(wù)外包領(lǐng)域相關(guān)研究ChinaBasedOffshoreSoftwareDevelopmentChinaCollegeStudentsCareer-EnhancementTraining中國服務(wù)市場(chǎng)11年看點(diǎn)及研究規(guī)劃IT服務(wù)與Business服務(wù)的趨勢(shì)ConvergenceBusinessKnowledgeInformationTechnologyLowHighHighLowLowITServiceBusiness

ServiceTechnicalsupportADM(applicationdevelopmentandmaintenance)DataProcessingServices(e.g.Claims,Check)AnalyticsDocumentManagementSystemsIntegration,PackagedImplementation“On-site”InfrastructureManagedSvc(Outsourcing)RemoteInfrastructureManagement(Outsourcing:Desktop,DataCenter,Networks)TechnicalConsultingBusinessConsultingDiscrete/Single“Sub”-ProcessManagementandExecution(e.g.Horizontal:HR,CustomerCare,F&A,procurement;Vertical:Banking,Telecom,Healthcare)ComplexityofServiceRequirementsBusinessRisktoCustomersMulti-FunctionalOutsourcing(e.g.Horizontal:HR,CustomerCare,F&A,procurement;Vertical:Banking,Telecom,Healthcare)BusinessConsultingFunctionalOutsourcing(e.g.Horizontal:HR,CustomerCare,F&A,procurement;Vertical:Banking,Telecom,Healthcare)Note:Withineachofthesecategories,thereisahierarchyofsub-processes,functionsandmulti-functionsthattendtobeoutsourced.DirectionofadoptionMulti-TowerOutsourcing(CombiningBPOwithITO)TestingservicesThisgraphicshowsthatclientsareseekingforvalue-addedservicesbothinbusinessandIToperations.ConvergenceofITandbusinessservicewillbeadomaintrend.Source:IDC2010,ChinaBPOMarketStudy中國服務(wù)市場(chǎng)11年看點(diǎn)及研究規(guī)劃BPO服務(wù)市場(chǎng)發(fā)現(xiàn)——市場(chǎng)前景與認(rèn)知PerceptionaboutBPOPenetrationRateofBPO16outof100（N=2075）businessleaderknowaboutBPO;4ofthese16leadersthinkBPOisakindofITsolutionorprofessionalservices.12outof100（N=2075）businessaresubscribingBPOservices.3ofthese12currentusersdon’tknowtheyareusingBPOservices.Customereducationisneededhere!Potentialishugewith88%blankmindshare!Wearetargetingatenterpriseslargerthan￥100millionrevenueor1000employees.Governmenthigherthanmunicipalareincluded.WeareincludingonlyhorizontalBPOsintothissurvey.Source:IDC2010,ChinaBPOMarketStudy中國服務(wù)市場(chǎng)11年看點(diǎn)及研究規(guī)劃CostDrivenValueDrivenLargeSOEs(esp.inbanking,energyandutilityindustries)tendtooutsourcenoncriticalbusinessprocesstolowercostandavoidconstraintsonheadcount.Costdrivenoutsourcingalwaysstartfromtransactionoutsourcing.Clientsseekforhigh-levelmanagementskill,orefficiencytheycannotaccess.ThesecasesaregenerallystartedfrombusinessconsultingorSIprojects.InitiativestoBPOAdoptionRelatedServiceOfferingHROCardprocessingCallCentersOtherVerticalBPOsBIProcurementAssetManagementBPRComplianceDrivenClientsoutsourcebusinessesforlocalpolicycomplianceandtransparencyneed.CompliancedrivenF&AneedslargelyfromPOEsseekingforIPO;Compliance-drivenHROaregenerallyhappenedonMNCs.F&AHROBPO服務(wù)市場(chǎng)發(fā)現(xiàn)——市場(chǎng)需求驅(qū)動(dòng)力Source:IDC2010,ChinaBPOMarketStudy中國服務(wù)市場(chǎng)11年看點(diǎn)及研究規(guī)劃BPO服務(wù)市場(chǎng)戰(zhàn)略Source:IDC2010,ChinaBPOMarketStudyHighLowEntrybarrierHighLowExtentofCompetitionBlueseaFewqualifiedvendorsValue-addedserviceneededGettingcrowdedPricecompetitionemerged.HROTransactionProcessing/CustomerCareF&ABIProcurementSCMEnd-usersnotyetrecognizedvalueforthisservice.ChinaBPOmarketisready,andrivalisnotfiercecurrently.Marketplayersevencannotfindcompetitors.HighindustryexpertiseneededClientsfocusmoreoneffectthanexpensewhenadopting.中國服務(wù)市場(chǎng)11年看點(diǎn)及研究規(guī)劃議程IDC2010年研究成果1總結(jié)：中國服務(wù)市場(chǎng)11年看點(diǎn)及研究規(guī)劃2中國服務(wù)市場(chǎng)11年看點(diǎn)及研究規(guī)劃2011年重點(diǎn)研究方向——IDC標(biāo)準(zhǔn)產(chǎn)品ServicesTypeAsia/PacificSemiannualConsultingandSystemsIntegrationServicesTracker(ChinaPortion)Tracker-PivotAsia/PacificSemiannualOutsourcingTracker(ChinaPortion)Asia/PacificSemiannualTechnologyProductServicesTracker(ChinaPortion)Asia/PacificSemiannualITServicesTracker(ChinaPortion)ServicesTypeChinaITServices2011-2015ForecastandAnalysisMarketAnalysisChinaDataCenter2011-2015ForecastandAnalysisMarketAnalysisChinaContactCenterOutsourcingServicesMarket2011-2015ForecastandAnalysisMarketAnalysisChina-BasedOff-ShoreSoftwareDevelopmentMarket2011-2015ForecastandAnalysisMarketAnalysisChinaOffshoreIT