商務(wù)英語視聽說教學(xué)大綱新課件

商務(wù)英語視聽說教學(xué)大綱新課件商務(wù)英語視聽說教學(xué)大綱新課件/商務(wù)英語視聽說教學(xué)大綱新課件《商務(wù)英語視聽說》教學(xué)大綱一、課程基本情況總學(xué)時(shí)：32講課學(xué)時(shí)：32實(shí)踐學(xué)時(shí)：0總學(xué)分：2課程類別：專業(yè)必修考核方式：考查適用對象：英語專業(yè)先修課程：基礎(chǔ)英語參考教材：《商務(wù)英語視聽說》馬龍海李毅外語教學(xué)及研究出版社2009《商務(wù)英語教程》王曉瑩上海大學(xué)出版社2008《實(shí)用商務(wù)英語教程》陳梅北京師范大學(xué)出版社2010二、課程設(shè)置目標(biāo)《商務(wù)英語視聽說》是為英語專業(yè)--商務(wù)英語的學(xué)生開設(shè)的一門綜合語言技能課。該課程的主要任務(wù)是培養(yǎng)學(xué)生進(jìn)一步提高語言應(yīng)用能力，特別是用于國際商務(wù)的專門用途英語。該課程突出自主、互動的學(xué)習(xí)過程，使學(xué)生學(xué)以致用。在教學(xué)過程中注重國際商務(wù)實(shí)踐能力的鍛煉，在商務(wù)活動的情境中既熟悉了國際貿(mào)易流程，又學(xué)習(xí)了相關(guān)英語的應(yīng)用。三、教學(xué)內(nèi)容、教學(xué)方法和手段、學(xué)時(shí)分配知識單元一：工作面試（建議2學(xué)時(shí)）重點(diǎn)：找工作過程中如何準(zhǔn)備面試，以及如何在面試中較好地表現(xiàn)自我，展現(xiàn)自我。了解面試的程序，怎么樣準(zhǔn)備好一個(gè)面試，掌握怎么樣回答關(guān)于個(gè)人具體情況的問題，如教育背景、工作經(jīng)歷等。主要內(nèi)容：PartIWarm-up1)AskSstonotedownotherreasonstheycanthinkof.2)Dividetheclassintosmallgroups.3)GiveSsafewminutestoexchangeideas.4)EncourageSstousedifferentexpressionsofagreeinganddisagreeing.5)AskafewSstoreporttheirfindings(e.g.theagreedBestjobandmostcommonreason(s),themostunique/strangechoiceorreason,etc.).PartIIListeningandSpeakingTask1FAQsinjobinterviewsTask2InappropriatequestionsinjobinterviewsPartIIILanguageFocus1)AskSstonotedownthekeypointsoftheinterview.2)Dividetheclassintopairs.GetSstoallocatetheroles.3)AskSstorole-playthejobinterviewaccordingtothenotedpointsandwiththehelpoftheexpressionsinLanguageFocus.4)Iftimeallows,askSstosandrole-playtheinterviewagain.5)Inviteapairtoactouttheinterviewinclass.6)Givecommentsandsuggestionsforimprovement.PartIVViewingandSpeakingVideo1ApplyingforthepositionoffinancialconsultantVideo2ApplyingforthepositionofSalesManagerPartVCaseAnalysisAskSstotakedetailednoteswhilelistening.AskSstoexchangeideasinpairs.Remindthemtogiveexamplestosupporttheirpoints.GiveSsasecondchancetolistentotheinterviewiftheyfailedtonotedownthekeyinformation.AllowSsafewminutestoprepareanimprovedversionoftheinterview.Chooseafewpairsorole-playtherevisedinterviewinclass.InviteotherSstogivecommentsandsuggestionsforimprovement.教學(xué)方法和手段：教學(xué)案例分析（找工作面試），任務(wù)型教學(xué)（熟悉面試程序），課堂小組學(xué)習(xí)（如何在面試中較好地表現(xiàn)自我）知識單元二：工作和責(zé)任（建議2學(xué)時(shí)）重點(diǎn)：公司部門職位設(shè)置，工作職責(zé)范圍表達(dá)，對待工作情感態(tài)度。了解公司的部門和職位設(shè)置，掌握描述工作和職責(zé)的英語表達(dá)方式和對工作的喜惡表達(dá)方法。主要內(nèi)容：Part1Warm-upWhatkindsofpositionsarethereinacompany:Production生產(chǎn)Marketing市場Sales銷售Import進(jìn)口Export出口Finance財(cái)務(wù)Personnel人事Research&Development研發(fā)Accounts會計(jì)Auditing審計(jì)Purchasing采購PublicRelations公關(guān)Maintenance維修After-Saleservice售后服務(wù)QualityAssurance質(zhì)量檢查Transport運(yùn)輸Security保安GeneralAffairs總務(wù)Logistics后勤DisciplineInspection紀(jì)檢TradeUnion工會OrganizationalDepartment組織部LeagueCommittee團(tuán)委Women’sFederation婦聯(lián)Part2ListeningandSpeakingTask1·GiveSsoneminutetothinkoverthejobtheywishtotake.TellSstorefertothejobtitlesandpositionslistedinWarm-up.·DividetheclassintopairsandgetSstotaketurnstotalkabouttheirdreamjob.·AskSstodescribethejobindetailandtellthereasonswhytheychoosethejob.·HavetoworthreeSsdescribetheirdreamjobinclassandgettheotherSstoguessthetitleofthejob.Task2Describingjobsinthefollowingchart:NamePositionResponsibilitiesJackManageroftheResearch&DevelopmentDepartmentManagingallaspectsoftheproductdevelopmentprocess,includingresourceallocation,budgetrequirementsand1)personnelmanagement;analyzingtheneedsofthe2)developingmarketsanddirectingtheworkaccordingly;creatingandmanagingtheR&Dteamsandbeingresponsiblefortheoverall3)planning,4)execution,andsuccessoftheprojectsJanetSalesManagerDevelopingsalesstrategies;achieving5)salestargets;recruitingandtrainingsalesstaff;supervisingandmotivating6)teamperformance;expandingthe7)customerbaseandensuringhighlevelsof8)customersatisfactionStanleyManageroftheProductionDepartment9)selecting,developingandmanagingahighlycompetentandmotivatedstaffofemployees;ensuringthatproductionis10）cost-effectiveandtheproductsareproduced11)ontimeand12)ofgoodquality;workingoutthe13)humanandmaterialresourcesneeded;identifyingthe14)trainingneedsofthestaffandcultivatingacultureof15)continuousimprovementinallaspectsofmanufacturingPart3LanguageFocus·askSstobrainstormsomejobsorpositionsandwritethemdown.·dividetheclassintopairsandgetSstotaketurnstodescribethejobsthey’vewrittendown.·askSstousedifferentexpressionstodescribethejobs,referringtotheexpressionsinLanguageFocus.·ifthestudentwhoisresponsibleforguessingthetitlescannotgetthecorrectanswer,askthedescribertomentionsomefamouspeopleinthatlineofworkasexample.PartIVViewingandSpeakingVideoDoyoulikeyourjob?PartVCaseAnalysis教學(xué)方法和手段：教學(xué)案例分析（對待工作情感態(tài)度），任務(wù)型教學(xué)（公司部門職位設(shè)置，工作職責(zé)范圍表達(dá)），課堂小組學(xué)習(xí)（描述工作和職責(zé)的英語表達(dá)方式和對工作的喜惡）知識單元三：電話技巧（建議2學(xué)時(shí)）重點(diǎn)：接聽電話，電話轉(zhuǎn)接，留信息，電話情境中解決問題。了解接聽電話的商務(wù)英語語言，掌握幫人轉(zhuǎn)接電話以及請求轉(zhuǎn)接電話的交流用語，電話交流中留下信息的表達(dá)方式，打電話中解決問題的表達(dá)法。主要內(nèi)容：PartIWarm-upThebig3Beprepared.Avoidstartingtheprocesswhenyou’rerushed.Relax!Makesureyouhaveabigpadofpaper,apen,aglassofwater,andareasonableamountoftime.Don’tgiveup.Youhavetherighttogetinformationandrespectfulservice.Bepersistentandpatient.Realizethatsometimesitwilltaketencallstofindoutwhatyouwant.Noonepersonororganizationhasalltheanswers.Trynottoputpeopleonthespot.Itmakesthemdefensive.Rathertrytoenlisttheirsupport.Remember,youusuallycatchmoreflieswithhoneythanwithvinegar.PartIIListeningandSpeakingdividetheclassintopairs.AskSstoallocatetherolesandroles-playthetelephonedialog.SswhotaketheroleofLouisecaneitherapproveordisapproveofthechange.Politeexpressionsshouldbesuggested.inviteoneortwopairstocatoutthedialogsinclasstocheckifSscandevelopthephonecallnaturally.PartIIILanguageFocusdividetheclassintopairsgetSstodecidewhichroletotake.haveSsrole-playaccordingtotheinformationprovided,referringtotheexpressionsinLanguageFocus.walkaroundtheclassroomandcheckwhetherSscanusetheexpressionsproperly.askapairtorole-playthetelephonedialoginclass.encouragetherestoftheclasstocommentontheirperformance.PartIVViewingandSpeakingVideo2Youarehardtogetholdof!Video1leavingamessagePartVCaseAnalysisDividetheclassintosmallgroupsAskSstodiscussingroupsandlistbusinessphonecallsindiversesituationsAskSstoresearchtheskillsandtechniquesofhandlingcallsindifferentsituationsAskSstofindsomecasesofmakingbusinesscallsindifferentsituationsHaveSsanalyzethecases,figuringouttheirstrengthsandweaknessAskeachgrouptoputtogetherareportontheskillsandtechniquestodealwithdifferentbusinesscallsandtheircaseanalysesHaveeachgroupmakeapresentationinclassPPTorhandoutsarepreferredforthepresentation教學(xué)方法和手段：教學(xué)案例分析（電話情境中解決問題），任務(wù)型教學(xué)（接聽電話的商務(wù)英語語言），課堂小組學(xué)習(xí)（打電話中解決問題的表達(dá)法）知識單元四：公司會議（建議2學(xué)時(shí)）重點(diǎn)：會議舉行有關(guān)詞匯，計(jì)劃籌備會議召開，主持會議，意見的表達(dá)。了解基本會議有關(guān)的商務(wù)英語詞，掌握會議計(jì)劃的基本方面，掌握主持會議，提出建議，請求別人給予意見，同意及否定別人意見的英語表達(dá)方式。主要內(nèi)容：PartIWarm-upAskSstorecallsomemeetingsthey’veattendedGetSstobrainstormtherelevantinformation.HaveafewSsreportwhatthey’vecomeupwithinclass.Listtheinformationontheboard.PartIIListeningandSpeakingTask1FormalandinformalmeetingsTask2HowtotakemeetingminutesPartIIILanguageFocusDividetheclassintogroups,withonechairpersonineachgroup.GetSstorole-playthemeetingaccordingtothesituation,referringtotheoutline.Askagrouptorole-playthemeetinginclass.HaveotherSscommentontheirperformanceandgivesuggestionsforimprovement.PartVIVViewingandSpeakingVideo1whyarewehere?Video2whatcanwedo?PartCaseAnalysisDividetheclassintosmallgroups.Askeachgrouptoattendadifferentmeeting,takeminutes,andanalyzeit.Eachstudentshouldhaveashareinthegroupwork.AskSstorefertothetipsmentionedintheTask2ofPart2toensureeffectivenesswhentakingmetingminutes.RemindSstotakeintoconsiderationthefactslistedinPre-viewingofTask2,Part4whendecidingwhetherthemeetingisproductiveornot.Askeachgrouptoputtogetherareport.Haveeachgroupmakeaapresentationinclass.PPTorhandoutsarepreferredforthepresentation.教學(xué)方法和手段：教學(xué)案例分析（主持會議），任務(wù)型教學(xué)（會議舉行有關(guān)詞匯），課堂小組學(xué)習(xí)（會議計(jì)劃的基本方面）知識單元五：旅行和訪問（建議2學(xué)時(shí)）重點(diǎn)：學(xué)習(xí)旅游商務(wù)英語的相關(guān)知識理解機(jī)場的登機(jī)，報(bào)關(guān)和安全檢查知識，理解接待商務(wù)訪客包括的程序。聯(lián)系關(guān)于旅游，天氣和住宿，訂機(jī)票，詢問航班交通和旅店服務(wù)，預(yù)訂房間接待商務(wù)旅客，在機(jī)場接待客戶的溝通能力主要內(nèi)容：PartIWarm-upintroducetheconceptof“smalltalk”.InviteafewSstosharetheirideaswiththeclass.ListwhatSscomeupwithontheboard.PartIIListeningandSpeakingTask1hotelsforbusinesstravelersTask2reviewingReceivingvisitorsPartIIILanguageFocusDividetheclassintopairsandhaveSschoosetheroles.AskSstorole-playaccordingtothegivensituation.Haveafewpairsperformtherole-playinclass.InviteotherSstogivecommentsandsuggestionsforimprovement.PartIVViewingandSpeakingVideo1GoingthroughcustomsVideo2MeetingabusinesspartnerattheairportPartVCaseAnalysisResearchandPresentation.教學(xué)方法和手段：教學(xué)案例分析（接待商務(wù)訪客），任務(wù)型教學(xué)（關(guān)于旅游，天氣和住宿，訂機(jī)票，詢問航班交通和旅店服務(wù)），課堂小組學(xué)習(xí)（機(jī)場的登機(jī)，報(bào)關(guān)和安全檢查知識）知識單元六：公司介紹（建議2學(xué)時(shí)）重點(diǎn)：演說結(jié)構(gòu)﹑技巧表達(dá)；公司情況表達(dá)；自我介紹了解公司演講的結(jié)構(gòu)，掌握公司描述、回答公司情況的一般問題﹑做簡明自我介紹以及能對公司做出相關(guān)介紹的演說等表達(dá)技巧。主要內(nèi)容：PartIWarm-upEncourageSstousedifferentexpressionsofgivingadvice.IfIwereyou/ifIwereinyourposition/ifIwereinyourshoes,Iwould…Howabout/Whatabout/Haveyouthoughtabout…?Whydon’tyou…?Youshouldperhaps…You’dbetter…Itmighthelpifyou…Idon’tthinkyoushould…PartIIListeningandSpeakingDividetheclassinpairs.AskSstoexchangeideasaboutwhattheyknowaboutOracle.GetSstoworkoutanintroductorypresentationonOracleindividually,referringtothefinishedCompanyProfile.AskSstopresenttheintroductiontotheirpartner.AsktwoSstogivethepresentationtothewholeclass.InviteotherSstogivecommentsadsuggestionsforimprovement.PartIIILanguageFocusAskSstochooseeitherofthetwocards.GetSstogiveanintroductorypresentation,referringtotheexpressionsinLanguageFocus.Asktwostudentstogivethepresentationnclass.Givecommentsandsuggestionsforimprovement.PartIVViewingandSpeakingVideo1MakingastartVideo2Whatisthepoint?PartVCaseAnalysisAskSstotakedetailednoteswhilelistening.Dividetheclassintogroupsoffour.TellSstoputthemselvesinaninvestor’sshoesbeforetheystartthediscussion.Makesuregroupmemberssharefloortime,andencouragethesilentonestojumpinmoreoften.ChoosetwoorthreeSstogiveareportontheirgroupdiscussion.Makecommentsandasummary.Forhomework,askSstopreparetheirownpresentationofafewbusinessidea.教學(xué)方法和手段：教學(xué)案例分析（公司情況表達(dá)），任務(wù)型教學(xué)（了解公司演講的結(jié)構(gòu)），課堂小組學(xué)習(xí)（簡明自我介紹以及能對公司做出相關(guān)介紹的演說）知識單元七：產(chǎn)品介紹（建議2學(xué)時(shí)）重點(diǎn)：演講介紹產(chǎn)品。詢問產(chǎn)品特征﹑相關(guān)信息及描述產(chǎn)品了解產(chǎn)品演講的結(jié)構(gòu)，掌握描述產(chǎn)品﹑比較產(chǎn)品特征﹑詢問產(chǎn)品信息及做產(chǎn)品簡短介紹演說的交流技巧。主要內(nèi)容：PartIWarm-upPartIIListeningandSpeakingTask1AnintroductiontoHondaASIMOrobotTask2AvideophonePartIIILanguageFocusDescribingspecificationsandfeaturesofproductsPartIVViewingandSpeakingVideo1Whichoneisbetter?Video2Itdoesmorethanyouexpect!PartVCaseAnalysisResearchandPresentation教學(xué)方法和手段：教學(xué)案例分析（做產(chǎn)品簡短介紹演說），任務(wù)型教學(xué)（了解產(chǎn)品演講的結(jié)構(gòu)，掌握描述產(chǎn)品﹑比較產(chǎn)品特征﹑詢問產(chǎn)品信息及交流技巧），課堂小組學(xué)習(xí)（演講介紹產(chǎn)品）知識單元八：公司業(yè)績（建議2學(xué)時(shí)）重點(diǎn)：圖表相關(guān)詞匯，圖表中主體的速度﹑程度變化，公司業(yè)績表達(dá)理解描述圖形圖表的基礎(chǔ)詞匯，了解商務(wù)有關(guān)圖表中相關(guān)事務(wù)速度及程度變化的英語表達(dá)，掌握描述圖表，介紹公司業(yè)績的交流技巧。主要內(nèi)容：PartIWarm-upDividetheclassintopairs.AskSstoexchangeideasinpairs.InviteafewSstosharetheiranswerswiththeclass.Givecommentsandcorrectionsifnecessary.PartIIListeningandSpeakingSalesperformanceoftheJeepV6PartIIILanguageFocusAdjectivesandadverbstoindicatespeedanddegreeofchangesSpeedofchangeDegreeofchangeAdjectiveAdverbTypeofchangeAdjectiveAdverbTypeofchangeRapidRapidlyFastNoticeableNoticeablybigFastFastConsiderableConsiderablySharpSharplyDramaticDramaticallySuddenSuddenlySignificantSignificantlySteepsteepyslightSlightlysmallSteadySteadilyregularsmallAlittleGradualgraduallymoderatemoderatelyPartIVViewingandSpeakingVideo1It’sbeenasuccessfulyear!Video2WeareNo.1!PartVCaseAnalysis1)Thiswebsitecanbevisitedforrelevantmaterials:2)Teachermayassignsimilartasksfocusingonotherwell-knowncompanies.教學(xué)方法和手段：教學(xué)案例分析（介紹公司業(yè)績），任務(wù)型教學(xué)（理解描述圖形圖表的基礎(chǔ)詞匯），課堂小組學(xué)習(xí)（公司業(yè)績表達(dá)）知識單元九：交易會（建議2學(xué)時(shí)）重點(diǎn)：商品交易會的相關(guān)詞匯，參及商品交易會及在其中做成交易理解商品交易會的概念，掌握怎么樣參及商品交易會，在商品交易會上建立貿(mào)易關(guān)系的方法。主要內(nèi)容：PartIWarm-up1)ChinaimportandExportFair(Cantonfair),ChinaHi-TechFair,BejinginternationalAutomotiveExhibition,etc.2)Kitchenware&tableware,generalceramics,homedecorations,glassware,foodstuffs,nativeproducts,medicines&healthproducts,sporting,travel&recreationproducts,officesupplies,shoes,cases&bags,furniture,etc3)Seeavarietyofgoods,Comparegoodsofdifferentbrands,Collectusefulinformationsuchascatalogs,pricelists,etc.Visitpotentialbusinesspartners.PlaceordersPartIIListeningandSpeakingDividetheclassintosmallgroup,withatleastonestudentwhohaveeverattendedatradefairineachgroup.Showpicturesoftradefairsindifferentcitiesoftheworld.GiveSsafewminutestoexchangetheirexperiencesinatradefair.ChooseafewSstoreporttheirexperiencesinatradefair.PartIIILanguageFocusPartIVViewingandSpeakingVideo1ExhibitingattradefairsVideo2AtradefairinterviewPartVCaseAnalysisResearchandPresentation教學(xué)方法和手段：教學(xué)案例分析（參及商品交易會及在其中做成交易），任務(wù)型教學(xué)（商品交易會的相關(guān)詞匯），課堂小組學(xué)習(xí)（在商品交易會上建立貿(mào)易關(guān)系）知識單元十：詢盤（建議2學(xué)時(shí)）重點(diǎn)：詢價(jià)﹑報(bào)價(jià)的概念以及運(yùn)用：詢問，表達(dá)了解買方或買方對于所要購買或出售的商品向另一方作出的詢問的詢價(jià)基本詞匯，掌握怎么去詢價(jià)，怎樣回答詢價(jià)﹑報(bào)價(jià)申請及報(bào)價(jià)的表達(dá)方式。主要內(nèi)容：PartIWarm-upDividetheclassintosmallgroups.

GiveSsafewminutestoexchangeideasandputtogetheragroupanswer.

Haveafewgrouprepresentativestoreporttheiranswersinclass.

Seeifothergroupshavesomethingtoadd.

PartIIListeningandSpeakingAbriefintroductiontoinquiriesPartIIILanguageFocusAskSstosandrole-playagain.

Iftimepermits,askoneortwopairstoperformthedialogsinclass.

Givecommentsandsuggestionsforimprovement.

PartIVViewingandSpeakingVideo1InquiringaboutpriceVideo2CommissioninbusinessPartVCaseAnalysisDividetheclassintogroupsoffour.

AskSstoexchangeideaswithgroupmembersandthenrole-playinpairsthepossiblenegotiationbetweenthesellerandthebuyer.

Walkaroundtheclassroomandprovideassistanceifneeded.

Invitethreegrouprepresentativestopresenttheiranswerstothreequestionsrespectively.

SummarizeSs’spointsofviewandgivecommentsandsuggestionsforimprovementontheirrole-plays.教學(xué)方法和手段：教學(xué)案例分析（詢價(jià)﹑報(bào)價(jià)），任務(wù)型教學(xué)（掌握怎么去詢價(jià)，怎樣回答詢價(jià)﹑報(bào)價(jià)申請及報(bào)價(jià)的表達(dá)方式），課堂小組學(xué)習(xí)（了解買方或買方對于所要購買或出售的商品向另一方作出的詢問的詢價(jià)基本詞匯）知識單元十一：訂購（建議2學(xué)時(shí)）重點(diǎn)：訂單，合同簽訂，變更，中止。了解下訂單的一般過程，掌握在進(jìn)行商務(wù)談判后下訂單的商務(wù)英語表達(dá)，了解有關(guān)訂單以及合同的相關(guān)事物表達(dá)：數(shù)量﹑質(zhì)量﹑包裝﹑運(yùn)輸﹑支付條件﹑保險(xiǎn)﹑合同的持續(xù)時(shí)間﹑變更﹑中止等。主要內(nèi)容：PartIWarm-upAskSstostudythechartcarefully.

ExplainsomepointsSsmayhavedifficultywithinunderstandingthechart.

Dividetheclassintopairs,

AllowSsafewminutestodescribethechartandfigureouttheanswertoquestion2.

AsktwoorthreeSstosharetheiranswerswiththewholeclass.

Givecommentsorcorrectionsifnecessary.

PartIIListeningandSpeakingTask2NegotiatinganorderTask1OrderandcontractPartIIILanguageFocusCancellation/Terminationofcontact

Thebuyer/sellerhastheoptionofcancelingthecontract.

Youcannotcancelthecontractwithoutagreement.

Whatprocedureisthereifeitherofuswanttoterminatethecontract？

Duringthetrialperiod，wecanterminatethecontractwithone-monthpriornotice.PartIVViewingandSpeakingVideo2ConfirmingacontractVideo1ModifyinganorderPartVCaseAnalysis教學(xué)方法和手段：教學(xué)案例分析（下訂單），任務(wù)型教學(xué)（訂單以及合同的相關(guān)事物表達(dá)），課堂小組學(xué)習(xí)（合同簽訂）知識單元十二：支付條款（建議2學(xué)時(shí)）重點(diǎn)：交易中信用證作用，支付方式了解支付的不同方法，掌握信用證交易的過程，信用證使用的意見及建議了解公司的部門和職位設(shè)置。主要內(nèi)容：PartIWarm-up1)Basicmethodsofpaymentmayinclude:cashinadvance,letterofcredit,documentarydraft,openaccount,etc.2)Aletterofcredit(L/C)isabindingdocumentthatabuyercanrequestfromhis/herbankinordertoguaranteethatthepaymentforgoodswillbetransferredtotheseller.Inorderforthepaymenttooccur,thesellerhastopresentthebankwiththenecessaryshippingdocumentsconfirmingthedeliveryofgoodswithinagiventimeframe.Itisoftenusedininternationaltradetoeliminateriskssuchasunfamiliaritywiththeforeigncountry,customs,orpoliticalinstability.PartIIListeningandSpeakingTaskBasicmethodsofpaymentPartIIILanguageFocusDeferringpaymentIpromisewewillsettleouraccountwithyounextmonth.Wewouldliketorequestanextendedpaymentplan.Couldyouallowusafuture30daystocleanouraccount?Weareawfullysorrywecan’tpaythetotalsumrightnowduetosomefinancialproblems.PartIVViewingandSpeakingVideo1NegotiatingtermsofpaymentVideo2MissinginformationintheletterPartVCaseAnalysis教學(xué)方法和手段：教學(xué)案例分析（交易中信用證作用，支付方式），任務(wù)型教學(xué)（信用證使用的意見及建議），課堂小組學(xué)習(xí)（信用證交易的過程）知識單元十三：交貨（建議2學(xué)時(shí)）重點(diǎn)：交接，交貨，交貨日期的概念及相關(guān)話題商務(wù)英語表達(dá)了解支付的不同方法，掌握信用證交易的過程，信用證使用的意見及建議。主要內(nèi)容：PartIWarm-upTheproceduresinvolvedinthedeliveryofgoodsmaybe:negotiatingthestipulationsaboutdelivery,ensuringtheproductionofgoods,transportingthegoodstotheportofshipment,checkinginsuranceandotherfactorsinshipping,deliveringthegoodsattheportofdestination,etc.Concernsoftheseller:productionandtransportationtimeofgoodsmeettherequirements,shippingofgoodsiscarriedoutasscheduled,etc.Concernsofthebuyer:progressoftheproductionandshipment,inspectionofthequantity,qualityandotheraspectsofdelivery,etc.PartIIListeningandSpeakingPartIIILanguageFocusInquiringaboutdeliverydateWhenwillyoushipthegoods?IsitpossibleforyoutoloadourgoodsinJune?RequestinganearlydeliveryCouldyoupleasemaketheshipmentassoonaspossible?ShipmentbythemiddleofOctoberwillbetoolateforus.Thedateofdeliveryisamatterofgreatimportancetous.Couldyoupossiblybringforwardthedateofshipment?Theorderisurgentlyrequired.Canweaskyoutoexpeditetheshipment?Asourusersareinurgentneedofthegoods,pleaseexpeditetheshipmentassoonaspossible.PartIVViewingandSpeakingVideoSettlingthedeliverytimePartVCaseAnalysisSomeoftheaspectstobecoveredinthecontract:Timeofdelivery:openingtimeofL/C,productiontime,transportationtimewaysofstipulatingthetimeofdelivery(fixeddateortimeperiod)…Portofshipment:whichporttochoose,alternativeport…Portofdestination:whichporttochoose,loadingandunloadingconditions…PartialshipmentortransshipmentShippingdocuments教學(xué)方法和手段：教學(xué)案例分析（交接，交貨），任務(wù)型教學(xué)（信用證交易的過程），課堂小組學(xué)習(xí)（支付的不同方法）知識單元十四：索賠和處理（建議2學(xué)時(shí)）重點(diǎn)：學(xué)習(xí)索賠和結(jié)算的的基本詞匯，了解索賠基本要素以及在實(shí)際工作中如何索賠。全面了解關(guān)于索賠和結(jié)算的基本詞匯沒，辨別及了解投訴和索賠的基本要素，鍛煉溝通能力主要內(nèi)容：PartIWarm-up1)Reasonsformostofthecomplaintsandclaims:shortageinquantity,wrongdelivery,delayindelivery,wrongsizes,improperpacking,etc.2)First,todecidewhetherthecomplaintorclaimisjustified.Ifso,thesellerhastoadmititreadily,expresstheregretandpromisetosettleitrightly.Ifthesellercannotdealwiththecomplaintorclaimpromptly,acknowledgeitatonce,explainthatthematterwillbeinvestigatedandafullyreplywillbesentlater.Ifthecomplaintorclaimisnotjustified,pointitoutpolitelyinanagreeablemanner.PartIIListeningandSpeakingTask1AnintroductiontoclaimsTask2ComplaintsfromcustomersPartIIILanguageFocusMakeacomplaint1)I`vegotacomplai