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TourismEnglishReport2023-2026ONEKEEPVIEWREPORTING目錄CATALOGUEIntroductionBasicknowledgeoftourismEnglishPracticalSkillsinTourismEnglishCommunicationskillsintourismEnglishCaseAnalysisofTourismEnglishSummaryandOutlookIntroductionPART01TourismEnglishisalanguagespecificallydesignedforthetourismindustry,coveringthelanguagecommunicationneedsoftourismrelatedindustriessuchashotels,travelagencies,scenicspots,andcatering.DefinitionWiththerapiddevelopmentoftheglobaltourismindustry,tourismEnglishhasbecomeanimportanttoolforinternationaltourismcommunication,whichisofgreatsignificanceforimprovingthequalityoftourismservicesandpromotinginternationalexchangeandcooperation.ImportanceTheDefinitionandImportanceofTourismEnglishApplicationscenariosoftourismEnglishHotelServices:TourismEnglishiswidelyusedinhotelfrontdesk,roomservice,cateringservices,andotheraspects,requiringproficiencyincommonexpressionssuchasbooking,check-in,andcheckout.Travelagencybusiness:TravelagencystaffneedtohavecommunicationskillsintourismEnglishandbeabletoprovideservicessuchastourismconsultation,routedesign,andtourguideexplanations.ScenicAreaTour:TourismEnglishplaysanimportantroleinscenicareatour,andtourguidesneedtobeabletointroducethehistoricalandculturalbackground,characteristics,etc.ofscenicspotsinEnglish.Cateringservices:Inforeign-relatedcatering,tourismEnglishcanhelpwaiterscommunicatewithforeignguestsabouttheirneedsfororderingfood,drinks,etc.,providingahigh-qualityserviceexperience.BasicknowledgeoftourismEnglishPART02Commonvocabularyfortourismincludingscenicspotnames,hotelfacilities,transportation,andothercommonvocabulary,tofacilitatecommunicationamongtouristsduringtheirtravels.Commontravelphrasesincludingbookinghotels,purchasingtickets,askingfordirections,andothercommonphrasestohelptouristssolvepracticalproblemsduringtheirtravels.CommonvocabularyandexpressionsintourismUnderstandingthecultural…Duringthetourismprocess,understandingtheculturalbackgroundsofdifferentcountriesandregionscanhelptouristsbetterintegrateintothelocalcultureandavoidmisunderstandingscausedbyculturaldifferences.要點一要點二RespectinglocalcustomsandhabitsDuringthetourismprocess,respectinglocalcustomsandhabitsisveryimportant,whichhelpstouristsestablishgoodrelationshipswithlocalresidents.CulturalDifferencesinTourismEnglishVSCorrectpronunciationisaveryimportantpartoftourismEnglish,whichcanhelptouristscommunicatebetterwiththelocalsandavoidmisunderstandingscausedbynon-standardpronunciation.CorrectgrammarCorrectgrammarisalsoanessentialpartoftourismEnglish,asitenablestouriststoexpressthemselvesmoreaccuratelyandfluentlyinwritingandoralcommunication.CorrectpronunciationThePronunciationandGrammarofTourismEnglishPracticalSkillsinTourismEnglishPART03Consultationandbookingprocess:Tourismconsultationandbookingareimportantlinksintourismservices,andmasteringcorrectEnglishexpressionandcommunicationskillsiscrucialforprovidinghigh-qualityservices.Languagepoints:Abletofluentlyintroducetourismproducts,answercustomerinquiries,confirmbookinginformation,andhandlebookingchangesandcancellationsinEnglish.Commonexpressionsinclude"Whattypeoftourareyouinterestedin?","Howmanypeoplewillbeparticipating?","Canyouconfirmyourtraveldates?".010203TourismconsultationandbookingCheckinandcheck-outprocess:Inhotelservices,check-inandcheck-outareessentialstepsforeverytraveler,andprovidingefficientandprofessionalservicescanimprovecustomersatisfaction.Commonexpressionsinclude"Doyouhaveareservation?","MayIhaveyourname,please?","Yourroomisonthe5thfloor,fixingthegarden.".Languagepoints:ProficientinEnglishforcheck-in,roomintroduction,costexplanation,andcheckoutcommunication.Hotelcheck-inandcheck-out01Orderinganddiningexperience:Goodcommunicationhelpsguestsachieveasatisfactorydiningexperiencewhiledininginarestaurant.02Languagepoints:Abletointroducemenus,ordermeals,inquireaboutspecialrequirements,andhandlecomplaintsinEnglish.03Commonexpressionsinclude"Doyouhaveapreferenceforatableorabooth?","Iwouldrecommendthefishsouptoday","Couldyoupleasetellmehowyouwouldlikeyoursteakcooked?".RestaurantorderinganddiningTransportationanddirectionsguidance:Intheprocessoftourism,transportationanddirectionsareinevitablelinks,andprovidingaccurateinformationiscrucial.Commonexpressionsinclude"HowcanIgettothenearestsubwaystation?","Canyoucallataxiforme,please?","Turnleftattheintersectionanditwillbeonyourright.".Languagepoints:AbletocommunicateinEnglishfortaxireservations,publictransportationrouteinquiries,andwalkingordrivingnavigationguidance.TransportationandaskingfordirectionsCommunicationskillsintourismEnglishPART04PolelanguageUsepoliticalandreflectivelanguagewhencommunicatingwithtourstocreateapositiveandwelcomingenvironmentUse"please,""thankyou,""andotherpolicyexpressionstoconveyyourmessageinafriendlyandconcernedman."GreetingsandintroductionsGreentourswarmandintroduceyourselfatthebeginningoftheinteractionUsetheirnamesifavailabletomakethemfeelmorewelcomeandestablishapersonalconnectionPolitenessandRespectSpeakclearlyandusesimplelanguagetoensuretoursunderstandyourmessageAvoidusingcomplexvocabulariesorjargonthatmayfuseoralienatethemClearanddecidecommunicationBeproactiveinyourcommunicationwithtours,opposingtheirneedsandprovidinginformationinatimelymannerBeresponsivetotheirquestionsandfeedback,andprovideclearandusefulanswersProactivecommunicationEffectivecommunicationandresponseHandlingunexpectedsituationsandcomplaintsMaintainaCalmandComposedDemeanorwhendealingwithunexpectedsituationsorcomplaintsAvoidshowingpanicorfriction,asthismayexacerbatetouristanxietyCalmandComposedDemeanorUseyourproblemsolvingskillstoaddressanyissuesthatariseBeproactiveinfindingsolutionsandworkwithtourstoresolvetheirproblemsorcomplaintseffectivelyProblemsolvingskillsCaseAnalysisofTourismEnglishPART05EstablishingfriendlyrelationshipsTouristsshouldusepoliteandfriendlylanguagetocommunicatewithlocalresidents,inordertoestablishgoodinterpersonalrelationshipsandcreateapleasantatmospherefortheirtravelitinerary.RespectlocalcultureUnderstandandrespectlocalculture,customs,andhabits,avoidusingoffensiveordisrespectfullanguagetoavoidunnecessaryconflicts.CommunicationwithlocalresidentsClearexpressionofneedsTouristsshouldbeabletodescribetheirfoodneedsinsimpleandaccurateEnglish,includingtaste,ingredients,andspecialrequirements,sothatwaiterscanunderstandandmeettheirneeds.UnderstandingthemenuBeforeordering,touristsshouldfirstunderstandthedishesandpricesonthemenuinordertomakewisechoicesandavoidmisunderstandingsorunnecessarytrouble.OrderingexperienceatarestaurantTouristsshouldbeabletohavesimplecommunicationwithtourguidesinEnglish,includingaskingquestions,expressingfeelings,andparticipatingininteractiveactivitiestoenhancethetourismexperienceandunderstandlocalculture.QuestioningandInteractionWhenthetourguideexplains,touristsshouldfocusonlistening,trytounderstandandrememberkeyinformation,soastobetterappreciatethescenicspotsandunderstandlocalhistory.PayattentiontolisteningGuideexplanationinthescientificareaSummaryandOutlookPART06ThenecessityoflearningtourismEnglishWiththerapiddevelopmentoftheglobaltourismindustry,tourismEnglishhasbecomeanimportanttoolforcross-culturalcommunication.MasteringtourismEnglishcanbetterservetouristsandpromoteinternationalculturalexchange.要點一要點二PracticalexperienceaccumulationThroughpracticalworkorsimulationscenarios,learnerscanbettermastertheapplicationoftourismEnglish,includinghotelreservations,attractionintroductions,andhandlingunexpectedsituations.LearningandPracticeofTourismEnglishTheDevelopmentTrendsofTourismEnglishDiversificationandprofe