玩轉(zhuǎn)酒店英語智慧樹知到課后章節(jié)答案2023年下黑龍江農(nóng)業(yè)工程職業(yè)學院（南崗校區(qū)）

玩轉(zhuǎn)酒店英語智慧樹知到課后章節(jié)答案2023年下黑龍江農(nóng)業(yè)工程職業(yè)學院（南崗校區(qū)）黑龍江農(nóng)業(yè)工程職業(yè)學院（南崗校區(qū)）

項目一測試

Service

procedure

for

a

reservationist.（

）。

A:Get

the

further

information

from

the

guests:

Name,

phone

numberB:Confirm

the

reservationC:Form

reservation

recordD:Express

your

wishes.E:Ask

the

guests

for

reservation

information.F:Greet

the

guests.G:Search

for

rooms

available

on

computer.

答案:Get

the

further

information

from

the

guests:

Name,

phone

number;Confirm

the

reservation;Form

reservation

record;Express

your

wishes.;Ask

the

guests

for

reservation

information.;Greet

the

guests.;Search

for

rooms

available

on

computer.

How

to

ask

the

room

types?（

）

A:What

it

the

room

rate?B:What

kind

of

room

would

you

like?C:What

sort

of

room

would

you

like?

答案:What

kind

of

room

would

you

like?;What

sort

of

room

would

you

like?

Which

sentence

is

unfriendly

or

impolite?（

）

A:It

is

my

pleasure.B:What’s

your

name?C:You

can

read

it

yourself.

答案:What’s

your

name?;You

can

read

it

yourself.

Check-in

procedures（

）

A:Greet

the

guests.B:Ask

the

guest

to

show

his

identification

and

to

fill

out

the

registration

form.C:Express

best

wishes.D:Find

the

reservation

on

the

computer

for

confirmation.E:Ask

the

guest

how

they

will

pay.F:Ask

the

guest

whether

he

or

she

has

made

a

reservation

with

the

hotel.G:Give

the

guest

the

room

key.

答案:Greet

the

guests.;Ask

the

guest

to

show

his

identification

and

to

fill

out

the

registration

form.;Express

best

wishes.;Find

the

reservation

on

the

computer

for

confirmation.;Ask

the

guest

how

they

will

pay.;Ask

the

guest

whether

he

or

she

has

made

a

reservation

with

the

hotel.;Give

the

guest

the

room

key.

When

guests

arrive

at

the

reception

desk,

the

receptionists

should

greet

them

politely

and

without

any

delay.Which

sentence

is

not

suitable

for

welcoming

guests?（

）

A:How

old

are

you?B:Could

I

have

your

name,please?C:Hello,

sir.

What

do

you

want?D:Hello,Mr.

Miller.

Back

again?

答案:How

old

are

you?;Could

I

have

your

name,please?;Hello,

sir.

What

do

you

want?;Hello,Mr.

Miller.

Back

again?

Whatistripleroom?()

A:RoomforafamilywithchildrenwithfourormorebedsB:RoomfortwopeoplewithadoublebedC:Roomforthreepeoplewithadoublebedandasinglebedorthreesinglebeds

答案:Roomforthreepeoplewithadoublebedandasinglebedorthreesinglebeds

Mr.Brownwantstoreserve(

)forhiswifeandtwodaughters.

A:AfamilyroomB:AsuiteC:Twinroom

答案:Afamilyroom

Whatkindofroomwouldyoulike?()

A:Haveaniceday.B:I’dlikeadoubleroomC:Ilikeredbest

答案:I’dlikeadoubleroom

Whatissuite?()

A:AsmallsuitewithasittingroomB:Asetoftwoormoreroomsincludingatleastonebedroomandasittingroom.C:Roomforonepersonwithasinglebed.

答案:Asetoftwoormoreroomsincludingatleastonebedroomandasittingroom.

Whatispresidentialsuite?()

A:Asuitethathasmorethan5roomswithluxuriousfittingsanddecorationsB:Asuitethathas2or3roomswithonelivingroom,onebedroom

C:Twoormorehotelroomslocatedsidebysidewithoutprivateconnectingdoors

答案:Asuitethathasmorethan5roomswithluxuriousfittingsanddecorations

項目二測試

What

are

the

facilities

in

the

hotel

room?（

）

A:lampB:wardrobeC:mini-barD:Air-conditioner

答案:lamp;wardrobe;mini-bar;Air-conditioner

What

are

the

service

procedures

fro

a

room

attendant

about

room

cleaning?（

）

A:Express

your

wishes

to

guestsB:Clean

the

room.C:Greet

the

guests

and

ask

whether

to

clean

their

rooms

now.

答案:Express

your

wishes

to

guests;Clean

the

room.;Greet

the

guests

and

ask

whether

to

clean

their

rooms

now.

A

room

attendant

is

knocking

at

the

door

of

a

guest

room.

She

wants

to

clean

the

room.

What

might

she

say?（

）

A:May

I

clean

the

room

now

?B:Would

you

like

me

to

clean

your

room

now?C:What

time

would

you

like

me

to

straighten

up

your

room?D:I’ll

make

your

room

while

you

are

out.

答案:May

I

clean

the

room

now

?;Would

you

like

me

to

clean

your

room

now?;What

time

would

you

like

me

to

straighten

up

your

room?;I’ll

make

your

room

while

you

are

out.

What

should

be

on

the

laundry

list?（

）

A:suitsB:pillowsC:sheetsD:blouse

答案:suits;blouse

Which

one

is

housekeeping

employee?（

）

A:room

attendantB:Front

desk

receptionistC:Laundry

attendantD:Concierge

答案:room

attendant;Laundry

attendant

Theguestdoesn’thavetopaytheroom.()

A:complimentaryB:latecheckoutC:skipper

答案:complimentary

Putthefollowingwordsinthecorrectordertomakeasentence.()be/will/paying/how/you

A:Howwillyoubepaying?B:Howwillbeyoupaying?C:Howyouwillbepaying?

答案:Howwillyoubepaying?

Whichoneisthesimilarmeaningwiththefollowingsentence?()

A:I’msorry,sir.Thelineisbusy.B:I’msorry,sir.Ican’tunderstandyou.C:I’msorry,sir.Thelineisengaged.D:I’msorry,sir.Ipromiseitwon’thappen.

答案:I’msorry,sir.Ican’tunderstandyou.

PutthefollowingsentenceintoChineseOurhotelisaninternationalfirst-classhotelwithwell-equippedfacilities.（）

A:我們酒店是國內(nèi)一流的酒店。B:我們酒店是一家設(shè)施完備的國際一流的酒店。C:我們酒店是國際一流的酒店。

答案:我們酒店是一家設(shè)施完備的國際一流的酒店。

whatisthesurname?()

A:givennameB:familynameC:firstname

答案:familyname

項目三測試

What

are

in

the

Food

&Beverage

Department?（

）

A:Room

Service

DepartmentB:Lobby

BarC:Coffee

ShopD:Chinese

Restaurant

答案:Room

Service

Department;Lobby

Bar;Coffee

Shop;Chinese

Restaurant

What

are

the

reservation

procedure

for

a

restaurant

hostess?（

）

A:Confirm

the

reservationB:Ask

guests

for

reservation

information.C:Get

the

information

from

the

guests:Time

of

arrival,

contact

name,

telephone

numberD:Greet

the

guests

答案:Confirm

the

reservation;Ask

guests

for

reservation

information.;Get

the

information

from

the

guests:Time

of

arrival,

contact

name,

telephone

number;Greet

the

guests

What

are

the

useful

tips

for

handling

a

reservation

of

a

banquet?（

）

A:Ask

guests

to

hand

in

a

deposit

to

secure

the

reservation

in

advance.B:Ask

about

some

details

about

reservation

of

a

banquetC:ConfirmationD:Greet

the

guestsE:Thank

guests

for

making

reservation.F:Get

the

information

from

the

guests.

答案:Ask

guests

to

hand

in

a

deposit

to

secure

the

reservation

in

advance.;Ask

about

some

details

about

reservation

of

a

banquet;Confirmation;Greet

the

guests;Thank

guests

for

making

reservation.;Get

the

information

from

the

guests.

What

are

the

facilities

in

the

restaurant?（

）

A:ashtrayB:gobletC:dishD:Pillows

答案:ashtray;goblet;dish

What

are

the

Chinese

cuisines?（

）

A:Guangdong

cuisineB:Sichuan

cuisineC:Shandong

cuisineD:Italian

food

答案:Guangdong

cuisine;Sichuan

cuisine;Shandong

cuisine

Thebellboy’sjobincludesintroducinghotelfacilities

A:對B:錯

答案:錯

Inonehotel,whoshouldescorttheguesttotheroom?()

A:waiterB:bellboyC:receptionist

答案:bellboy

Whichwordhasthesamemeaningwith“cozy”?()

A:comfortableB:crazyC:hot

答案:comfortable

WhereshouldIhavebreakfast?()

A:Letmehelpyouwithyourluggage.B:Youcouldhavebreakfastinourall-daydiningrestaurantwhichisonthesecondfloor.C:Oursaunaisopenfrom9:00a.m.to11:00p.m.

答案:Youcouldhavebreakfastinourall-daydiningrestaurantwhichisonthesecondfloor.

Ifyouhaveameetinginthehotel,whereshouldyougo?(）

A:conferenceroomB:indoorswimmingpoolC:billiardroom

答案:conferenceroom

項目四測試

A

guest

wants

to

know

about

the

fitness

center’s

facilities,

what

should

the

fitness

center’s

attendant

say?（

）

A:We

have

qualified

life

guards

on

duty

form

8:00

a.m.

to

8:00

a.m.B:We

also

have

a

billiard

room

,

a

bowling

alley

and

an

indoor

swimming

pool.C:What

are

you

doing

now?D:We

have

weight-lifting

,rowing,

and

jogging

machines.

答案:We

have

qualified

life

guards

on

duty

form

8:00

a.m.

to

8:00

a.m.;We

also

have

a

billiard

room

,

a

bowling

alley

and

an

indoor

swimming

pool.;We

have

weight-lifting

,rowing,

and

jogging

machines.

What

facilities

for

the

entertainment

service

in

the

hotel?（

）

A:rowing

machineB:weight-lifting

machineC:indoor

swimming

poolD:sauna

答案:rowing

machine;weight-lifting

machine;indoor

swimming

pool;sauna

Good

afternoon,

sir.

Welcome

to

our

（

）swimming

pool,

how

may

I

assist

you?

A:outdoorB:lobby

barC:miniD:indoor

答案:outdoor;indoor

What

is

the

room

rate?（

）

A:The

suite

is

500

Yuan

per

night.B:You

should

pay

500

Yuan

as

deposit.C:The

double

room

is

380

Yuan

per

night.D:Your

bill

is

1000

Yuan.

答案:The

suite

is

500

Yuan

per

night.;The

double

room

is

380

Yuan

per

night.

What

are

the

months

of

one

year?（

）

A:AugustB:TuesdayC:DecemberD:January

答案:August;December;January

Choosethesituationwiththepossibleresponseinthefollowingsentences.()

A:Room1224,Iwillputyouthrough.B:Ofcourse.Iwillgiveherthemessageassoonasshereturns.C:Acallerwantstoleaveamessage.D:I’msorry,sir.Heisinameeting.CanItakeamessage?

答案:I’msorry,sir.Heisinameeting.CanItakeamessage?

Whichsentenceissimilarwiththefollowingsentence?()

A:Iwillputyouthrough.B:Sheisonthephone.C:Shewillphoneyou.D:Thelineisbeingconnected.

答案:Sheisonthephone.

Whatnumberareyoucalling?()

A:

Room1228.B:

It’s021-9465-6688.C:Myphonenumberis021-9465-6688.

答案:

It’s021-9465-6688.

WhatisDND?()

A:Don’tNotDisturbB:DoNotDisturbC:DoNotDo

答案:DoNotDisturb

Whichoneisthehotelserviceinwhichtheguestiscalledataspecifictimetobewokenup?()

A:localcallB:wake-upcallC:collectcall

答案:wake-upcall

項目五測試

What

are

the

International

Hotel

Corporations?（

）

A:HiltonB:HuaqiC:ShangrilaD:Marriott

答案:Hilton;Shangrila;Marriott

Which

hotel

is

belong

to

Marriott?（

）

A:J.

W.

Marriott

Hotels&ResortsB:W

HotelsC:Renaissance

Hotels&ResortsD:Ritz-Carlton

答案:J.

W.

Marriott

Hotels&Resorts;W

Hotels;Renaissance

Hotels&Resorts;Ritz-Carlton

Whi