問候客戶及了解需求

Lesson23CustomerReception

客戶接待Task1Greetings&UnderstandingNeeds任務(wù)一：問候客戶及了解需求課前回顧與預(yù)習(xí)ThinkingandTalking:1.Doyouknowhowtogreetandservecustomerswhentheyarrive?2.Doyouknowtheprocessofmakinganappointment?3.Howabouttheprocessofafterservice?1Part1【KeySentences】3Part3【PracticalActivities】2Part2【SampleDialogues】1PART1【KeySentences】3Part3【PracticalActivities】2Part2【SampleDialogues】01CONTENT

1[KeyLanguage

重點(diǎn)句型]Part1KeySentencesGreetings:Hello./Howdoyoudo?/Howareyou?/Nicetomeetyou.WelcometoourBeautySalon.CanIhelpyou?IfI’mnotmistaken,youmustbeMissChen.It’sagreathonortomeetyou./Ihavebeenlookingforwardtomeetingyou.Doyouhaveanappointment?ShowingthegueststotheFrontDesk/ReceptionDesk帶客人到前臺休息PleaseallowmetotakeyoutotheFrontDesk,Mrs.Smith.Pleasecomewithme/followmetoReceptionDesk.Thiswayplease.01CONTENT

1[KeyLanguage

重點(diǎn)句型]Part1KeySentencesEntertainingtheguests招呼客人:請客人坐下稍等片刻Pleasetakeaseat.Thebeautician/manicurist/massagistisbusyatthemoment.I’llinformher/him

rightaway.詢問客人是否喝水——Wouldyoulikeaglassofwater?/CanIgetyouacupofChineseredtea?/HowaboutaCoke?——Acupofcoffeewouldbegreat.Thanks.——Alright,letmemakesome.I’llberightback.離開一會：Excuseme.I’llberightback./Pleaseexcusemeforamoment.01CONTENT

1[KeyLanguage

重點(diǎn)句型]Part1KeySentences5Showingtheguestsaround帶客人參觀：1.Sinceit’syourfirsttimehere,letmeshowyouaround.2.Nowwe’reintheReceptionRoom,whereclientscanmakeanappointmentorcheckout.Ourclientscantakearestanddiscusstheirneedsourwithbeautyadvisoraswell.3.Thisisourbatchingroomforpreparingmaterials.4.Theseareourbeautytreatmentrooms.Wehavetwo3-bedrooms,twodouble-bedrooms,andwealsohaveonesingleroomforVIPclients.5.Ihopeyouhaveawonderfulstaywithustoday.1PART1【KeySentences】3Part3【PracticalActivities】2Part2【SampleDialogues】02Part2SampleDialoguesCONTENT1

[SampleDialogues

對話練習(xí)]Situation：RoseisareceptionistofAngelBeautySalon.SheservesMrs.Hu,whohasanappointmentwiththeBeauticianShellyat11:30.(MrsHuwalksintothebeautysalon.)Rose:Goodmorning.WelcometoAngelBeautySalon.CanIhelpyou?MrsHu:Goodmorning.IhaveanappointmentwiththeBeauticianShellyat11:30.Rose:MayIhaveyourname,please?MrsHu:Hu.MayHu.Rose:Letmechecktheappointmentbook...Ahyes,MrsHu.Pleasetakeaseat.I'lltellShellyyouarehere.02Part2SampleDialoguesCONTENT1

[SampleDialogues

對話練習(xí)](Dials)Shelly:Hello.Rose:Hello,Shelly,thisisreception.MrsHuishere.Shehasanappointmentwithyouat11.30.Shelly:Oh,yes,that‘sright.PleasebringhertoRoom104.Rose:Allright.(replacesphone)MrsHu,ShellyisexpectingyouinRoom104.Pleasecomethisway.MrsHu:Thankyou.02Part2SampleDialoguesCONTENT

2

[KeyWords&Phrases重點(diǎn)單詞和短語]receptionist

[r??sep??n?st]n.接待員；傳達(dá)員beautician[bju??t??n]n.美容師schedule

[?sked?u?l]n.計(jì)劃（表）；時(shí)間表convenient[k?n?vi?ni?nt]adj.方便的1PART1【KeySentences】3Part3【PracticalActivities】2Part2【SampleDialogues】03Part3PracticalActivitiesCONTENT1

[PracticalActivities

實(shí)踐練習(xí)]Situation:Itisafternoon.MsWeekswalksintoAngelBeautySalon.It’sthefirsttimeforhertobehere.Greetherandrecommendsomeservicestoher.MsWeeksfinallychoosestohaveabodycare,butshehastowaitforonehour.MsWeeksisunwillingtowait.Shefeelsboredandannoyed.Tryyourbesttoentertainher.Requirement:Makesuretohaveyourconversationwiththespiritoflove.Theguestispicky.Sheneeds