全景商務(wù)英語(yǔ)教案

DoubleDealingElementaryBusinessEnglishCourseUnit1DisasterTeachingTarget:GettoknowthepurposeoflearningBusinessCourseandtheoverallplanofthenewcourseTolearnandusethebusinessvocabulary—responsibilitiesandpersonnel;Topracticehowtotalkaboutcareers;Gettoknowthe“misunderstandings”betweenChineseandWesternpeopleArrangement:TheintroductionofthecourseStartUp:HowtoChooseahotelDescriptionoftheGrandHotelPelleasinVallettaMemoJobtitlesinthecompanyBusinessLanguage:CareerWoman:ProfileCross-culturalFocus:DescriptionofthepictureDescriptionandDiscussionBusinessFocus:ListeningpracticeLearnthephraseswhenstartingaconversationKeyPoints:1.Theintroductionofthecourse:WhoisDoubleDealingElementaryFor?WhatdoesDoubleDealingmean?What’sinDoubleDealingElementary?WhatmakesDoubleDealingElementaryspecial?2.HowtochooseahotelListeningpractice:SectionBPASSAGE(TEM-42008)Meetingroomsofvarioussizesareneededfor_________contactswithheadquartersrelaxationandenjoymentinformaltalksdifferentpurposes2)Whichofthefollowingisnotmentionedinthepassageaspartofhotelfacilitiesforguests?A.RestaurantsB.CinemasC.SwimmingpoolsD.Bars3)Ahotelforaninternationalconferenceshouldhavethefollowingexcept________A.convenienttransportservicesB.CompetentofficesecretariesC.goodsportsandrestaurantfacilitiesD.suitableandcomfortableroomsSupplementaryReading:(PracticalOral-EnglishCourseForTourism)“HotelToday”“SpecialFeaturesofHotels”3.DescriptionoftheGrandHotelPelleas,Valletta,4.Memo:HowtoWrite

aBusinessMemoThebusinessmemoisgenerallyusedinplaceofatraditionalletterforinternalcommunication.Theymaybeusedtoconveyinformationsuchaspolicychanges,promotionsorotherpersonnelchanges,aprojectstatusupdate,orincreasedofferingofproductsandservices.Theycanalsobeusedtorequestthatemployeesattendameetingormakechangestoworkproceduresorpractices,ortheycanaddressaproblem,suchasemployeetardinessorabsence,orprovidefeedbackonaproductorprogram.Becarefulwhencommunicatingconfidentialinformation;aface-to-facemeetingmaybemoreappropriateinsuchcircumstances.Thetoneofamemoisgenerallyfairlyformal,sochooseyourwordingappropriately.Sinceyoutypicallysendmemostothoseworkingwithinyourcompany,youcanuseamoreinformaltonethanyouwouldifyouwerewritingabusinessletter,butitisinappropriatetobetooinformal(usingslang,forexample).Concisenessandclarityinlanguagearealwaysbest.Useactiveratherthanpassivevoicewheneverpossible.MEMOSECTIONS●Theheadingsectionidentifiestherecipientsofthememo(thatis,yourreaders),thesender,thedatethememowassent,andthesubject(orpurpose)ofthememo.Theheadinggenerallylookslikethis:TO:(recipients’namesandjobtitles.Includeallthosewhoreallyneedtoreceivetheinformation,butdon’tincludeanyonewhodoesn’t.Makesuretospellnamescorrectlyandtoincludethecompletenameandcorrecttitlesofrecipients.)FROM:(yournameandjobtitle.)DATE:(currentdate.)SUBJECT:(Thesubjectlineshouldbespecificenoughtoconveythemainpurposeofthememo.Forexample,“MandatoryEmployeeBenefitsMeetingonFriday,June4”ratherthan“Meeting”.)Youmaychoosetoincludeyourinitialsafteryournameandjobtitleinthe“From”linetoshowthatyouapprovethecontentsofthememo(ifyouaskedsomeoneelse,suchasasecretaryoradministrativeassistanttowriteitonyourbehalf)ortoauthenticatetheletter.●Theopeningsectionstatesthepurposeofthememo.Itisgenerallyquitebrief–usually,nomorethanafewsentences.●Inthebody(ordiscussion)sectionofthememo,includeanyinformationthereader(s)mightneedtoknow.Themostimportant(andmostspecific)informationshouldcomefirst,followedbylessimportant(andmoregeneral)information.Keepinmindthatmemosaremeanttobebrief(mostarenotlongerthanapage).Ifyouhaveincludedanattachment–suchasagraph,chart,list,oramoredetailedsummaryofresearchfindings–youmaywanttoidentifyithereifappropriate,oryoucandosointheclosingsection.●Intheclosingsection,indicateyourrecommendations,theactionyouwantthereader(s)totake,or(ifnoparticularactionisnecessary)endthememoonapositivenote.MakesuretoincludeEconomicResearchAssistant經(jīng)濟(jì)研究助理FinancialController財(cái)務(wù)主任FundManager財(cái)務(wù)經(jīng)理GeneralAuditor審計(jì)長(zhǎng)GeneralManager/President總經(jīng)理GeneralManagerAssistant總經(jīng)理助理LegalAdviser法律顧問(wèn)ManagerforPublicRelations公關(guān)部經(jīng)理MarketingRepresentativeManager市場(chǎng)調(diào)研部經(jīng)理OfficeClerk職員PersonnelClerk人事部職員PersonnelManager人事部經(jīng)理Plant/FactoryManager廠(chǎng)長(zhǎng)PostalClerk郵政人員PrivateSecretary私人秘書(shū)SalesExecutive銷(xiāo)售主管SalesManager銷(xiāo)售部經(jīng)理Salesperson銷(xiāo)售員SellerRepresentative銷(xiāo)售代表SalesSupervisor銷(xiāo)售監(jiān)管SecuritiesCustodyClerk保安人員SeniorAccountant高級(jí)會(huì)計(jì)SeniorConsultant/Adviser高級(jí)顧問(wèn)Telephonist/Operator電話(huà)接線(xiàn)員、話(huà)務(wù)員Typist打字員WordprocessorOperator文字處理操作員6.BusinessLanguage:TalkingaboutCareerCareerWoman:PROFILE(側(cè)面，輪廓；personalprofile個(gè)人資料；companyprofile公司簡(jiǎn)介或概況)—skimmingandscanning,finishtheexercisesDictation(TEM-42008ChoosingaCareer)Transcript:ChoosingACareerWhenstudentsgraduatefromcollege,manyofthemdonotknowhowtheywanttospendtheirworkinglivesandtheysometimesmovefromjobtojob,untiltheyfindsomethingthatsuitsthemandofequallyimportancetowhichtheyaresuited.Othersneverfindajobinwhichtheyarereallyhappy.Theyremainalltheirlivessquarepegsinroundholes.Whenwechooseourcareersweneedtoaskourselvestwoquestions.First,whatdowethinkwewouldliketobe?Second,whatkindofpeoplearewe?Theidea,forexampleofbeingapainteroramusicianmayseemveryattractive,butunlesswehavegreattalent,andarewillingtoworkveryhard.Wearecertaintofailintheseoccupationsandfailurewillleadtounhappinessinlife.Soitisimportanttoassessoursuitabilityforacertaincareerinjobsearch.7.DescriptionandDiscussion—Formthestudentsintoseveralgroups,describethepicturesanddiscussthemisunderstandingamongdifferentcultures.8.Students’Assignment:BusinessFocus—ListeningpracticeUnit2CallmeTeachingTarget:Tolearnandusethebusinessvocabulary—collocationsofservice,complain,temperature,foodpoisoning,hangover,recover,fire,bothercashflow;Topracticehowtomakephonecalls(telephoninglanguage);Gettoknowthe“misunderstandings”or“culturebump”whenpeopleonthephone.Arrangement:StartUp:Ss’OralPracticeListeningpractice:messageWordCollocation:serviceTextAnalysis:SasasaraRestaurant◆BusinessVocabulary:“smallword”BusinessLanguage:TelephoningLanguageCross-culturalFocus:TelephoneTerrorBusinessFocus:ClarificationKeyPoints:Overview:Thestorysofar…AuroraPicardi,thegeneralmanageroftheGrandHotelPelleasinMalta,isintroublewiththeheadquartersofPelleasBusinesshotelInc.inSanFrancisco,afteradisastrousconferenceforsalesstafffromthePelleasheadoffice.CostasTsappanis,themarketingdirector,hastoldAuroraSs’activity:Q&AWhodoyouspeaktoregularlyonthephoneatwork?Whichcallsdoyoufindthemostdifficult?Why?DoyouhavetomakecallsinEnglish?Listeningpractice:Listentothemessageandcompletethee-mail.ExercisesaboutvocabularyListofillnessesacutediseasechronicdiseaseinfectiousdiseaseoccupationaldiseasebronchitishepatitisnephritispneumoniatuberculosis(T.B)cerebralapoplexytumorcancerhearttroublediabeteshypertension/hypotensionappendicitisfracturefrost-biteburnarthritis6.TelephoneLanguageHerearesometypicalphrasesthatyoucanuseinatelephoneconversation.AnsweringthephoneHello?(informal)ThankyouforcallingBoyzAutobody.Jodyspeaking.HowcanIhelpyou?Doctor'soffice.IntroducingyourselfHeyGeorge.It'sLisacalling.(informal)Hello,thisisJulieMadisoncalling.Hi,it'sGerryfromthedentist'sofficehere.Thisisshe.*Speaking.**Thepersonansweringsaysthisifthecallerdoesnotrecognizetheirvoice.AskingtospeakwithsomeoneIsFredin?(informal)IsJacksonthere,please?(informal)CanItalktoyoursister?(informal)MayIspeakwithMr.Green,please?Wouldthedoctorbein/available?ConnectingsomeoneJustasec.I'llgethim.(informal)Hangononesecond.(informal)PleaseholdandI'llputyouthroughtohisoffice.Onemomentplease.Allofouroperatorsarebusyatthistime.Pleaseholdforthenextavailableperson.MakingspecialrequestsCouldyoupleaserepeatthat?Wouldyoumindspellingthatforme?Couldyouspeakupalittleplease?Canyouspeakalittleslowerplease.MyEnglishisn'tverystrong.Canyoucallmeback?Ithinkwehaveabadconnection.Canyoupleaseholdforaminute?Ihaveanothercall.TakingamessageforsomeoneSammy'snotin.Who'sthis?(informal)I'msorry,Lisa'snothereatthemoment.CanIaskwho'scalling?I'mafraidhe'ssteppedout.Wouldyouliketoleaveamessage?He'sonlunchrightnow.Who'scallingplease?He'sbusyrightnow.Canyoucallagainlater?I'lllethimknowyoucalled.I'llmakesureshegetsthemessage.LeavingamessagewithsomeoneYes,canyoutellhimhiswifecalled,please.No,that'sokay,I'llcallbacklater.Yes,it'sJamesfromCompInc.here.Whendoyouexpectherbackintheoffice?Thanks,couldyouaskhimtocallBrianwhenhegetsin?Doyouhaveapenhandy.Idon'tthinkhehasmynumber.Thanks.Mynumberis222-3456,extension12.ConfirminginformationOkay,I'vegotitalldown.Letmerepeatthatjusttomakesure.Didyousay555CharlesSt.?YousaidyournamewasJohn,right?I'llmakesurehegetsthemessage.Listen