酒店客房服務(wù)指南

歡迎辭Welcome尊敬的閣下：歡迎您下榻*****酒店，本酒店全體員工將竭盡全力，熱誠(chéng)為閣下服務(wù)。*****酒店，是一家集客房、會(huì)議室、餐廳、茶坊、停車場(chǎng)等各種功能于一體的精品四星標(biāo)準(zhǔn)配置的商務(wù)型酒店?！?********”是我們的宗旨。我們希望通過這本酒店指南，能夠幫助您了解和使用本酒店的各項(xiàng)設(shè)施及服務(wù)，使您在此生活舒適、愉快并留下美好的回憶總經(jīng)理DearHisExcellencyWelcometostayin****Hotel,thehotelstaffwillmakeeveryeffort,enthusiasmforyourservice.*****Hotelisisasetofrooms,meetingrooms,restaurant,teahouse,parkingandotherfunctionsinoneoftheboutiquefour-starstandardbusinesshotel."Hospitality,enjoytheRoyal"isourpurpose.Wehopethatthroughthehotelguidethatcanhelpyoutounderstandandusethehotelfacilitiesandservices,makeyourlifeinthiscomfortableandpleasantmemories.GeneralManager前廳服務(wù)ServicetheAntechamber問詢處及接待處*****設(shè)在大廳總服務(wù)臺(tái)，負(fù)責(zé)問詢、訂房、辦理入住/離店手續(xù)，處理本酒店住客一切帳務(wù)。Reception****Deskinthelobbyresponsibleforinquiries,booking,check-inandcheck-out,thehotelguestsallaccounts.退房時(shí)間為中午12：00，如延遲至下午6：00前退房則加收半日房租，下午6：00后退房則按全日計(jì)算12:00tonoon,suchasdelayedt(6:00pmCheck-outtheextrahalfadaybeforetherent,after。。pmCheck-outtimethewholedayatthecalculation行李處*****如需搬運(yùn)或存放行李，請(qǐng)與總臺(tái)聯(lián)系(內(nèi)線****)LuggageDepartment*****Fortransportationorstorageofbaggage,pleasecontacttheGeneralDesk(ext****)客房設(shè)備服務(wù)RoomsEquipmentandService空氣調(diào)節(jié)Air-conditioning本酒店設(shè)有中央空調(diào)系統(tǒng)，各客房均設(shè)有調(diào)節(jié)器，顯示溫度，安裝在墻壁上。冷暖風(fēng)速分低、中、高三種速度，可隨意調(diào)節(jié)室內(nèi)溫度Thehotelhascentralair-conditioningsystem,allroomsareequippedwithregulatorstoshowtemperature,mountedonthewall.Well-beingofthewindspeedatlow,middle,threehigh-speed,freetoadjusttheroomtemperature電力Power所使用電力220伏，50赫茲。若您使用的電器插頭與插座不符，請(qǐng)與房務(wù)中心聯(lián)系（內(nèi)線******）Power220volts,50Hz.Ifyouareusingtheelectricalplugandsocketdonotmatch,pleasecontacttheHousingServiceCenter（EXt**客房照明系統(tǒng)Roomlighting閣下房間配有節(jié)電控制器，請(qǐng)將房卡插入控制器。當(dāng)閣下離開房間時(shí)，請(qǐng)取出房卡，電視機(jī)回自動(dòng)關(guān)閉。在閣下的床頭柜上面還配有一個(gè)電器開關(guān)控制板，你只要觸摸電器的開關(guān)鍵，便能控制房間的電器開關(guān)。Yourroomisequippedwithpower-savingcontroller,pleaseinsertthecontrollercardroom.Whenyoulefttheroom,removethecardroom,TVbacktotheautomaticshutdown.Atyourbedsidecupboardabovethecontrolpanelalsohasanelectricalswitch,youneedtodoisopenthekeytotouchelectricalappliances,willbeabletocontroltheelectricalswitchroom.客房電視RoomTV閣下房間的電視可以收看全國(guó)的有線電視節(jié)目。YoucanwatchTVroomcableprogramsacrossthecountry.飲用開水Drinkingwater閣下房?jī)?nèi)已備有電熱水壺Yourroomhasbeenequippedwithelectrickettle服務(wù)中心ServiceCenter設(shè)在六樓，24小時(shí)為您提供客房服務(wù)Inthesixthfloor,a24-hourroomservicetoprovideyouwith叫醒服務(wù)Wake-upcalls請(qǐng)撥“88888”與總機(jī)聯(lián)系Pleasedial88888"andtheswitchboardContact請(qǐng)勿打攏DoNotDisturb當(dāng)閣下不愿被人打擾時(shí)，可將床頭柜上控制板“請(qǐng)勿打擾”的標(biāo)志燈開啟，并通知總機(jī)不需轉(zhuǎn)接電話到客房Whenyoudonotwanttobedisturbed,theycanbecabinetbedsidecontrolpanel,"donotdisturb"signlightsturnedon,andinformtheswitchboardtotheroomwithoutswitchingphone會(huì)議服務(wù)Conferenceservices****本酒店設(shè)有會(huì)議室，位于**樓。如需要在酒店舉辦會(huì)議，請(qǐng)與總臺(tái)聯(lián)系Thehotelhasaconferenceroom,locatedinthe**floor.Pleasecontactthetotaldeskifyouneedtoholdameetinginthehotel.客房房卡Hotelroomcard閣下在外出時(shí)請(qǐng)將客房房卡保存好，如發(fā)現(xiàn)房卡丟失，請(qǐng)到總臺(tái)辦理手續(xù)，交付賠償金，更換房卡Whentheygooutinyourhotelroomcardtopreserveyourgood,ifcardislostroom,gotoTaiwan,thetotalprocessing,deliveryofcompensation,thereplacementoftheHousingCard失物招領(lǐng)Lostandfound失物招領(lǐng)請(qǐng)聯(lián)系總臺(tái)。酒店會(huì)將客人遺失物品保留2個(gè)月，易變質(zhì)品，只保留1天。逾期仍無人招領(lǐng)的物品，酒店將按照有關(guān)規(guī)定進(jìn)行妥善處理。Pleasecontactthelostandfoundthetotaldesk.Thehotelwillretaintheguestlostitemsfor2months,perishablegoods,andonlyreservedfor1days.Ifstillnoonefounditems,thehotelwillbeproperlyhandledinaccordancewiththerelevantprovisions.訪客Visitors如沒有住客相陪，外來訪客須經(jīng)被訪者同意后，在樓層服務(wù)臺(tái)辦理好來訪登記手續(xù)后方能進(jìn)房，所有訪客須在23：00前離開。Ifnoguestaccompanying,foreignvisitorstobesubjecttotheconsentoftherespondentsinthefloorforgoodserviceafterthevisitinordertoregisterintotheroom,allvisitorsneedtoleavebefore23:00寵物pets根據(jù)政府規(guī)定，寵物不得進(jìn)入酒店。Accordingtogovernmentregulations,petsarenotallowedtoenterthehotel.緊急及火警預(yù)示Indicateanemergencyandfire本酒店裝有先進(jìn)的自動(dòng)煙感消防設(shè)備，閣下門后貼有消防疏散圖，閣下入房時(shí)最好先熟悉一下自己的房間位置及安全路線，以備萬(wàn)一，發(fā)生火警時(shí)迅速撤離Thehotelequippedwithadvancedfire-fightingequipmentofautomaticSmoke,youhavethedoorfireevacuationplanposted,intotheroomwhenyoufirstfamiliarizeyourselfwiththebestroomoftheirlocationandthesecurityline,incase,therapidevacuationoftheeventofafire早餐Breakfast閣下入住本酒店十一樓咖啡廳為您提供早餐，早餐時(shí)間：07：00-09：00Youstayintheeleventhfloorofthehotelcoffeeshoptoprovideyouwithbreakfast,breakfasttime07:00-09:00休閑娛樂Recreation在****樓可以為閣下提供各項(xiàng)休閑設(shè)施，有棋牌室、茶坊等服務(wù)項(xiàng)目，咨詢電話“***”、“***”O(jiān)ntheeleventhfloorintheroomcanprovideyouwiththeleisurefacilities,aChessRoomTeahouseservicecall,s"***8”電話指南PhoneGuide總機(jī)：****總臺(tái)：******收銀：****8服務(wù)中心：*****房間到房間直接撥***Switchboard:88888Totalstations:5555566666Cashier:5555566666ServiceCenter:44444RoomtoRoomdirectdial****住客須知GuestInformation1、住宿必須登記，登記時(shí)請(qǐng)主動(dòng)出示證明人身份證的護(hù)照、回鄉(xiāng)證、居民身份證2、請(qǐng)勿使用自帶加熱器，炊具及熨燙工具3、請(qǐng)勿攜帶下列物品入店：A、貓、狗等小動(dòng)物B、刺激性、怪氣味物品C、大量私人物品D、易燃、易爆及揮發(fā)性物品E、其它對(duì)住店客人安全有影響的物品4、嚴(yán)禁嫖娼、賣淫、吸毒、販毒、走私、聚眾賭博、流氓斗毆等犯罪活動(dòng)5、如客人由于疏忽，將酒店物品損失或丟失，應(yīng)按要求進(jìn)行賠償，（附賠償價(jià)目表）6、未經(jīng)酒店允許，酒店設(shè)施除食、宿、飲外不能轉(zhuǎn)作其它用途7、請(qǐng)勿在酒店公共廳堂分發(fā)、張貼廣告8、請(qǐng)勿將私人用品放在酒店公共廳堂9、酒店免費(fèi)提供貴重物品保險(xiǎn)服務(wù)，具體情況可在總服務(wù)臺(tái)問詢處了解，對(duì)于非存放物品的丟失，酒店恕不負(fù)責(zé)10、離開房間時(shí)請(qǐng)將房門鎖好11、客人酒店消費(fèi)后簽帳單時(shí)，請(qǐng)向收款人員出示房間鑰匙和住宿卡12、客房在23：00之后請(qǐng)勿招待來訪者13、如客人付款期超過規(guī)定日期或?qū)嶋H消費(fèi)金額超出押金，酒店可要求客人付款14、如要換住客時(shí)間或更換房間，請(qǐng)通知前臺(tái)服務(wù)員15、請(qǐng)勿在房間里或家具上隨意涂抹或安裝其它設(shè)備16、請(qǐng)勿隨意移動(dòng)客房?jī)?nèi)家具，若需要請(qǐng)與樓層服務(wù)臺(tái)聯(lián)系17、對(duì)嚴(yán)重反酒店規(guī)定，經(jīng)勸阻不聽者，酒店有權(quán)取消其住房資格18、入店信息已與當(dāng)?shù)毓膊块T聯(lián)網(wǎng)accommodationmustberegistered,registration,pleasetaketheinitiativetoproduceapassporttoproveidentitycards,HomeVisitidentitycardsDonotuseself-heaters,cookingandironingtools入店nottobringthefollowingitems:A,cats,dogsandothersmallanimalsirritating,strangesmellgoodsalargenumberofpersonalitemsflammable,explosiveandvolatileitemsE,otherguestsonthesafetyimplicationsoftheitemsnosex,prostitution,drugabuse,drugassaultandothercriminalactivitiesrogueastheguestsasaresultofnegligence,thehotelostormissingitemsshouldberequestedcompensation(withcompensationpricelist)withoutahoteltoallow,inadditiontohotelfacilities,food,lodging,anddrinkcannotbetransferredoutsideforotherpurposesapublichallinthehoteldonotdistribute,displayadsnotonprivatesupplieshotelpublichallsthehotelprovidedfreeofchargevaluablesinsuranceservices,thespecificcircumstancesinthegeneralunderstandingofhelpdeskinformationdesk,forthelossofstorage,hotelswillnotberesponsibleforpleaseleavetheroomwhenthedoorlockhotelguest