旅游英語(yǔ)口試考核方案+標(biāo)準(zhǔn)+試題

考試班級(jí): 出題教師:考試班級(jí): 出題教師:#河北旅游職業(yè)學(xué)院2012—2013學(xué)年第一學(xué)期《旅游英語(yǔ)》1期末口試考核方案 級(jí) 班姓名 學(xué)號(hào) 題號(hào)一、模擬景點(diǎn)導(dǎo)游70%二、即興演講15%三、回答問(wèn)題15%總分口試考官得分一、考試目的通過(guò)期末口試，一方面考查學(xué)生的英語(yǔ)語(yǔ)言基本功和口語(yǔ)表述能力，另一方面考查學(xué)生實(shí)際操作能力和綜合素質(zhì).重點(diǎn)考查學(xué)生的語(yǔ)音、語(yǔ)調(diào)、用詞的準(zhǔn)確性，語(yǔ)言概括能力、邏輯思維能力、語(yǔ)言實(shí)際運(yùn)用能力和導(dǎo)游服務(wù)的綜合素質(zhì)；通過(guò)模擬導(dǎo)游，檢查學(xué)生是否能運(yùn)用所學(xué)的導(dǎo)游基礎(chǔ)知識(shí)、景點(diǎn)導(dǎo)游基礎(chǔ)知識(shí)、導(dǎo)游業(yè)務(wù)知識(shí)和技能，靈活地用英語(yǔ)進(jìn)行導(dǎo)游講解，重點(diǎn)考查學(xué)生是否具有英語(yǔ)講解能力、導(dǎo)游規(guī)范服務(wù)能力、處理突發(fā)事件的能力和導(dǎo)游員的綜合素質(zhì);通過(guò)現(xiàn)場(chǎng)模擬導(dǎo)游，考查學(xué)生是否能在旅游服務(wù)過(guò)程中，靈活地使用英語(yǔ)與外國(guó)游客進(jìn)行自由交談并提供吃、住、行、游、購(gòu)、娛等各項(xiàng)服務(wù)能力;重點(diǎn)考查學(xué)生在導(dǎo)游講解中，能否根據(jù)所學(xué)的知識(shí)和技能，靈活、恰當(dāng)?shù)厥褂脤?dǎo)游服務(wù)技巧并收到良好的帶團(tuán)效果；通過(guò)即興演講，考查學(xué)生對(duì)導(dǎo)游綜合知識(shí)和服務(wù)規(guī)范的理解及語(yǔ)言邏輯表達(dá)能力；通過(guò)對(duì)學(xué)生導(dǎo)游基礎(chǔ)知識(shí)和服務(wù)規(guī)范知識(shí)的問(wèn)答，考查學(xué)生對(duì)基礎(chǔ)知識(shí)和基本技能掌握情況以及導(dǎo)游服務(wù)中的技能、技巧和策略掌握情況。二、考試形式及要求考試形式：口試（模擬導(dǎo)游+現(xiàn)場(chǎng)模擬導(dǎo)游）考核內(nèi)容及要求：本次口試包含三部分內(nèi)容：導(dǎo)游講解（70分）、即興演講（15分）和回答問(wèn)題（15分）評(píng)分標(biāo)準(zhǔn)（見(jiàn)附頁(yè)）:滿(mǎn)分：100分（導(dǎo)游講解70分+即興演講15分+回答問(wèn)題15分）（1）模擬景點(diǎn)導(dǎo)游：（10分鐘）根據(jù)所學(xué)內(nèi)容設(shè)計(jì)如下模擬情境：歡迎詞、歡送詞、城市概況（北京、上海、西安、麗江古城）、沿途導(dǎo)游、介紹賓館；中國(guó)古建筑：北京故宮、長(zhǎng)城、兵馬俑、石窟藝術(shù)中國(guó)古典園林：中西園林特色、頤和園、蘇州園林、避暑山莊佛教寺院：西藏布達(dá)拉宮、普寧寺、普陀宗乘之廟;名山、大川、草原:黃山、桂林石林、木蘭圍場(chǎng);傳統(tǒng)工藝：中國(guó)剪紙、中國(guó)畫(huà)、中國(guó)書(shū)法、絲綢工藝、景泰藍(lán)、瓷器、工藝品；休閑娛樂(lè):京劇、逛廟會(huì)中國(guó)文化：傳統(tǒng)節(jié)日、古代傳說(shuō)、地方特色菜肴、風(fēng)味小吃、四大菜系、工夫茶;現(xiàn)場(chǎng)抽簽，確定本次模擬景點(diǎn)導(dǎo)游講解、即興演講和回答問(wèn)題的內(nèi)容；每個(gè)學(xué)生模擬景點(diǎn)導(dǎo)游時(shí)間為10分鐘，包括歡迎詞、歡送詞及景點(diǎn)導(dǎo)游講解。即興演講（3分鐘）演講內(nèi)容：①我為什么要選擇英語(yǔ)導(dǎo)游員這個(gè)職業(yè)？如何做一名優(yōu)秀英語(yǔ)導(dǎo)游員？我的夢(mèng)想.④畢業(yè)后我怎樣為旅游業(yè)做貢獻(xiàn)？介紹你最喜歡的一座城市。一次難忘的旅游。（3）回答問(wèn)題（2分鐘）三、成績(jī)?cè)u(píng)定成績(jī)?cè)u(píng)定:考試成績(jī)的評(píng)定按平均成績(jī)（含平時(shí)作業(yè)20％，出勤率10％，課堂表現(xiàn)10%）占40％，期末綜合考試成績(jī)占60％計(jì)算，總分為100分。語(yǔ)音、語(yǔ)調(diào)正確，表達(dá)準(zhǔn)確，邏輯性強(qiáng)，回答問(wèn)題準(zhǔn)確無(wú)誤。（80—100分）語(yǔ)音、語(yǔ)調(diào)較正確,表達(dá)基本準(zhǔn)確,邏輯性較強(qiáng)，回答問(wèn)題基本準(zhǔn)確.（60—79分）語(yǔ)音、語(yǔ)調(diào)不正確，表不清楚,沒(méi)有邏輯性，不能回答問(wèn)題。（59分以下）復(fù)習(xí)范圍可參考下列書(shū)籍:1．王哲.《導(dǎo)游英語(yǔ)》。北京大學(xué)出版社.2008年9月.2．馬樹(shù)生、許萍?！赌M導(dǎo)游》.旅游教育出版社.2005年8月．3．畢偉力.《跟我游承德》中國(guó)廣播廣電出版社。2006年。4．馮大志?！冻械掠⒄Z(yǔ)導(dǎo)游詞》。遠(yuǎn)方出版社.2004年4月．5．導(dǎo)游員服務(wù)技能英語(yǔ)復(fù)習(xí)題（300題）

河北旅游職業(yè)學(xué)院2012-2013學(xué)年第一學(xué)期《旅游英語(yǔ)》1期末口試評(píng)分標(biāo)準(zhǔn)項(xiàng)目要求分值得分（總分100）導(dǎo)游服務(wù)規(guī)范（20分）引導(dǎo)標(biāo)志1面對(duì)客人1面部表情自然大方2歡迎、歡送詞內(nèi)容完整，有親和力6即興回答問(wèn)題切題，反應(yīng)機(jī)敏第1題5分第2題5分語(yǔ)言能力（25分）自然3流暢3有邏輯性3生動(dòng)幽默2語(yǔ)速適中1語(yǔ)調(diào)準(zhǔn)確1聲音可聞1音質(zhì)優(yōu)美1英語(yǔ)靈活運(yùn)用程度10導(dǎo)游內(nèi)容（景點(diǎn)講解）（35分）正確10全面6切題8發(fā)揮8重點(diǎn)突出8導(dǎo)游方法的運(yùn)用5儀容、禮儀（10分）服務(wù)態(tài)度3儀表儀容3禮貌禮節(jié)4藝術(shù)性強(qiáng)6總分（100分）得分河北旅游職業(yè)學(xué)院2012—2013學(xué)年第一學(xué)期《旅游英語(yǔ)》1期末考試口試試題一題號(hào)一、模擬景點(diǎn)導(dǎo)游70%二、即興演講15%三、回答問(wèn)題15%總分口試考官得分I。PleasechooseoneofthefollowingtopicsandsimulateasanEnglishtourguidetoshowatourgroupgoaroundthescenicspotandtalkaboutit，givesomeexplanationsandanswerthequestion.Youwillbeaskedtofinishitaround10minutes。Thinkaboutwhatyouaregoingtosay(70points)。Accordingtothescenicspot,tryyourbesttotalkaboutit：TheSummerPalaceTheTwinPagodaHill;TheSpringFestival；TheMountainResort；TheMulanHuntingGround.Chineseartsandcrafts.WhydoyouwanttobeanEnglishtourguide?(15points)。Answerthefollowingquestionsbasedonyourpresentationo(15points)Doyouthinkhealthyisveryimportanttothetourguide？Why?Yes。Atourguidecommonlyworkslonghoursandthejobisdemanding。Heneedstodolotsoftalking,walkingandotherphysicalthings。Sohemustbehealthyandenergetic。Doyouthinktheworkofatourguideincludesawiderangeoftasks？Why？Yes,Ithinkso。Thejobofatourguideencompassesabroadarrayofscope.Aguideisthepublicfaceofatravelagency。Aguideactsasagoodwillcultureambassadortoforeignguests。

==三三三三三三三三三三三三三三三三三三三三三三三三三三二三三三三三三三三三三三三三一線(xiàn)一一線(xiàn)河北旅游職業(yè)學(xué)院2012—2013學(xué)年第一學(xué)期《旅游英語(yǔ)》1期末考試口試試題二題號(hào)一、模擬景點(diǎn)導(dǎo)游70%二、即興演講==三三三三三三三三三三三三三三三三三三三三三三三三三三二三三三三三三三三三三三三三一線(xiàn)一一線(xiàn)河北旅游職業(yè)學(xué)院2012—2013學(xué)年第一學(xué)期《旅游英語(yǔ)》1期末考試口試試題二題號(hào)一、模擬景點(diǎn)導(dǎo)游70%二、即興演講15%三、回答問(wèn)題15%總分口試考官得分封封密密二三三三三三三三三三三三三三三三三三三三三三三三三三三三三三三三三三三三三三二=_Accordingtothescenicspot,tryyourbesttotalkaboutit:.HumbleAdministrator'sGarden；。Chinesecalligraphy.TheWoodenClubPeak;4。TheUniversalPeaceTample；5。TheTangtzeGorges.6。TheShadowPlayTalkaboutyourfavoritecity(15points)Answerthefollowingquestionsbasedonyourpresentation.(15points)1.Isaguidethepublicfaceofatravelagency？Why?Aguideisthepublicfaceofatravelagency.Hewillhelpshapethefirstimpressiontovisitors。Hisqualityofserviceisasamatterofcourseconducivetothedirectpromotionofsalesoflocaltourproducts；inotherwords，tourguidesmakegreatcontributiontoincreasingtheincomeofforeigncurrencyofanarea。

==三三三三三三三三三三三三三三三三三三三三三三三三三三二三三三三三三三三三三三三三一線(xiàn)一一線(xiàn)3。Asatourguide，whenyoumeetyourguestattheairportwhatwillbeyouressentialequipments==三三三三三三三三三三三三三三三三三三三三三三三三三三二三三三三三三三三三三三三三一線(xiàn)一一線(xiàn)Asatourguide，partofhisdutyistomakesurehehasgotalltheessentialitemshewillneedforhisjob：IDcard，aflagoftravelservice,placardwithatourist’sname,amegaphone/mini—amplifier，formsofcomment，businesscards,acap，anumbrellaoraraincoat，etc.河北旅游職業(yè)學(xué)院2012—2013學(xué)年第一學(xué)期密密二三三三三三三三三三三三三三三《旅游英語(yǔ)》1期末考試口試試題三題號(hào)一、模擬景點(diǎn)導(dǎo)游70%二、即興演講15%三、回答問(wèn)題15%總分密密二三三三三三三三三三三三三三三《旅游英語(yǔ)》1期末考試口試試題三題號(hào)一、模擬景點(diǎn)導(dǎo)游70%二、即興演講15%三、回答問(wèn)題15%總分口試考官得分Accordingtothescenicspot,tryyourbesttotalkaboutit：TheLesserPotolaPalace；TheSummerPalace；TheMausoleumofQinShihuang；TheTempleofBanchanLama；ChineseTea.ChineseFairyTaleHowdowefacetopressureofemployment？ (15points)

Answerthefollowingquestionsbasedonyourpresentation.(15points)Whatarethetrait(features)ofexcellenttourguides?Observanceandintegrity；goodservice;detail—orientedplanning;communicationstyle；interpersonalskills;workindependently;knowledgeableandprofessional；cross—culturalawareness,etc。Whatshallwedoifwewanttoprovidegoodservicestotourists？Haveagoodunderstandingofhumannatureisrespectful，andtobethoughtfulwithsincereconsiderationtoguests’needs。WhydowesaythatspeakingEnglishwithgreatfluencyisveryimportanttoatourguide?Englishproficiencyisapowerfultool。Beskillfulinprovidingtournarrationsandcommentariesforthefullenjoymentofguests。Conveytheaccuratetranslationinacasualway。==三三三三三三三三三三三三三三三三三三三三三三三三三二三三三三三三三三三三三三三三一線(xiàn)一一線(xiàn)河北旅游職業(yè)學(xué)院2012—2013學(xué)年第一學(xué)期題號(hào)==三三三三三三三三三三三三三三三三三三三三三三三三三二三三三三三三三三三三三三三三一線(xiàn)一一線(xiàn)河北旅游職業(yè)學(xué)院2012—2013學(xué)年第一學(xué)期題號(hào)一、模擬景點(diǎn)導(dǎo)游70%二、即興演講15%三、回答問(wèn)題15%總分口試考官得分《旅游英語(yǔ)》1期末考試口試試題四I.PleasechooseoneofthefollowingtopicsandsimulateasanEnglishtourguidetoshowatourgroupgoaroundthescenicspotandtalkaboutit,givesomeexplanationsandanswerthequestion。Youwillbeaskedtofinishitaround10minutes.Thinkaboutwhatyouaregoingtosay(70points)。TheMainPalaceoftheMountainResort；TheCapitalCity-Xian;TheMausoleumofEasternTombsIntheQingDynasty；TheTempleofUniversalHappiness；ChineseAncientArchitecture。LocalFoodyoulikebestHowdowebecomeaqualifiedEnglishtourguide？(15points)Answerthefollowingquestionsbasedonyourpresentationo(15points)Howwillthetourguidebeaproblem-solver?Havetheabilitytohandlecrisesandcomplexity.Handlecomplaintsinappropriatewaysatappropriatetime.Listenattentivelyandofferconstructivefeedback。Findwin-winsituations。Whydowesay“goodsenseofhumor”isveryimportanttoatourguide？Humorcanhelpsetthekeynoteofagroup。Humorcanenergizeandmotivategueststohavemorerelaxingexperience.Knowwellwhenandhowtousehumor。Besuretouseitselectively.3。Howtounderstand“bepositive”inourwork?Considerfailureasanopportunitytolearn.Lookatthegoodsideinallcircumstances。Byembracingapositiveandpersistentattitude，wewillbeabletoovercomealltheproblemswemayconfront。河北旅游職業(yè)學(xué)院2012-2013學(xué)年第一學(xué)期《旅游英語(yǔ)》1期末考試口試試題五題號(hào)一、模擬景點(diǎn)導(dǎo)游70%二、即興演講15%三、回答問(wèn)題15%總分口試考官得分I。PleasechooseoneofthefollowingtopicsandsimulateasanEnglishtourguidetoshowatourgroupgoaroundthescenicspotandtalkaboutit,givesomeexplanationsandanswerthequestion.Youwillbeaskedtofinishitaround10minutes。Thinkaboutwhatyouaregoingtosay(70points).Accordingtothescenicspot,tryyourbesttotalkaboutit:DunhuangMogaoGrottoes;JinshanlingGreatWall；BuddhisminChina;SecondtoNoneInSceneryUndertheSky;InnerMongoliaGrasslandTraditionalChineseCalligraphyWhatisyourunforgettabletourinyourexperience？ (15points)Answerthefollowingquestionsbasedonyourpresentation.(15points)Doyouthinkhealthyisveryimportanttothetourguide？Why？Yes。Atourguidecommonlyworkslonghoursandthejobisdemanding。Heneedstodolotsoftalking，walkingandotherphysicalthings。Sohemustbehealthyandenergetic.Whatisatourguide？Atourguidereferstosomeonedesignatedbyatravelagencytoorganizeandconducttripsandtotakecareofeverydetailoflogisticsforatour.Heisalsoaperson，whichtheguestspayfortheconvenienceofhavingsomeonealongwhohasathoroughfamiliaritywiththegeographyandhistoryofacertainarea.Doyouthinktheworkofatourguideincludesawiderangeoftasks？Why？Yes，Ithinkso。Firstthejobofatourguideencompassesabroadarrayofscope。Secondly，aguideisthepublicfaceofatravelagency.Thirdly，aguideactsasagoodwillcultureambassadortoforeignguests。河北旅游職業(yè)學(xué)院2012-2013學(xué)年第一學(xué)期《旅游英語(yǔ)》1期末考試口試試題六題號(hào)一、模擬景點(diǎn)導(dǎo)游70%二、即興演講15%三、回答問(wèn)題15%總分口試考官得分I。PleasechooseoneofthefollowingtopicsandsimulateasanEnglishtourguidetoshowatourgroupgoaroundthescenicspotandtalkaboutit，givesomeexplanationsandanswerthequestion。Youwillbeaskedtofinishitaround10minutes。Thinkaboutwhatyouaregoingtosay(70points)。Accordingtothescenicspot,tryyourbesttotalkaboutit:1。ThePalaceMuseuminPeking；Terra—cottaWarriorsandHorses；TheMid—AutumnFestival；WestLakeinHangzhou;TheMulanHuntingGroundTraditionalChineseSealWhydoIchooseanEnglishTourGuideasmyfuturecareer?(15points)Answerthefollowingquestionsbasedonyourpresentationo(15points)Whatarethemainworksforthepre—tourpreparation？Responsibleforpre—tourpreparationwhichincludesthefollowingaspects:toanalyzetheitineraryveryclosely，suchasinformationofguests，activities,hotels，confirmationofreservations，makingsureadequatetransportation.Pleasegiveoutthebasicservicesoftourguides。Thetourguidewillprovidesomebasicservicesincludingmeetingandseeingoff,checkinginandcheckingout，arrangingfoodandaccommodation,providingon—tourserviceandpromotingoptionaltourproducts,etc。Tourguidesactaseducatorsinexpressingtheknowledge。Isaguidethepublicfaceofatravelagency？Why?Aguideisthepublicfaceofatravelagency.Hewillhelpshapethefirstimpressiontovisitors.Hisqualityofserviceisasamatterofcourseconducivetothedirectpromotionofsalesoflocaltourproducts；inotherwords，tourguidesmakegreatcontributiontoincreasingtheincomeofforeigncurrencyofanarea.河北旅游職業(yè)學(xué)院2012—2013學(xué)年第一學(xué)期《旅游英語(yǔ)》1期末考試口試試題七題號(hào)一、模擬景點(diǎn)導(dǎo)游70%二、即興演講15%三、回答問(wèn)題15%總分口試考官得分I。PleasechooseoneofthefollowingtopicsandsimulateasanEnglishtourguidetoshowatourgroupgoaroundthescenicspotandtalkaboutit，givesomeexplanationsandanswerthequestion。Youwillbeaskedtofinishitaround10minutes。Thinkaboutwhatyouaregoingtosay(70points)。Accordingtothescenicspot,tryyourbesttotalkaboutit:TheTowerofMistsandRainsinChengde；AVividStoryabouttheBirthofBuddhasSakyamuni;ProcelainofChina；Beautifulcity——Shanghai;MinorityNationalitiesChineseFestivalsWhatinfluencedoeseconomybringtotourism？(15points)Answerthefollowingquestionsbasedonyourpresentation.(15points)Whatisdressedproperlywhenatourguideisworking？Themostconvenientoptionistowearuniformswithabadgeoracapwithaninsigniaofthecompany.Thetourguideshouldhavesmartshoesandthehairmustbewellcombed。Whyshouldtheguidereachawharforanairport30minutespriortothescheduledarrivaltimeoftheguest？Thiswillprovideampletimefortheguidetogetbetterpreparedandmakenecessaryarrangementsbeforetheparticipantsarrive。What'sthedefinitionofanitinerary？Anitineraryisadetailedscheduleorasuggestedrouteforajourney。河北旅游職業(yè)學(xué)院2012—2013學(xué)年第一學(xué)期《旅游英語(yǔ)》1期末考試口試試題八題號(hào)一、模擬景點(diǎn)導(dǎo)游70%二、即興演講15%三、回答問(wèn)題15%總分口試考官得分I。PleasechooseoneofthefollowingtopicsandsimulateasanEnglishtourguidetoshowatourgroupgoaroundthescenicspotandtalkaboutit，givesomeexplanationsandanswerthequestion。Youwillbeaskedtofinishitaround10minutes。Thinkaboutwhatyouaregoingtosay(70points).Accordingtothescenicspot,tryyourbesttotalkaboutit：AncientgardensinHangzhou；TheBadalingGreatWall;WushuandQinggonginChina；HuangshanMountain；JadeScreenpavilionTraditionalChinesemedicine.Whatyourfuturedream？Howdoyourealizeyourdream？(15points).Answerthefollowingquestionsbasedonyourpresentation。(15points)Whatkindsofchangeswillhappenduringatour？Changesoftimes，dates,activities,lodgingandmeals.Toavoidanycarelessomissionsorambiguitiesfortheitinerary,whatshouldaguidedo？Theguidemustdoublechecktheitineraryatthetimeofpre—tourandverifyitwiththetourleader，internationaltourguideorindependenttravelersafterthegreeting。Ifthegroupwoulddepartureaheadoftheschedule,whatshouldtheguidedo？Informthestaffworkingforthenextdestinationtomakearrangementforcheckingout，cancelingmeals，vehiclesetc.河北旅游職業(yè)學(xué)院2012-2013學(xué)年第一學(xué)期《旅游英語(yǔ)》1期末考試口試試題九題號(hào)一、模擬景點(diǎn)導(dǎo)游70%二、即興演講15%三、回答問(wèn)題15%總分口試考官得分I。PleasechooseoneofthefollowingtopicsandsimulateasanEnglishtourguidetoshowatourgroupgoaroundthescenicspotandtalkaboutit,givesomeexplanationsandanswerthequestion.Youwillbeaskedtofinishitaround10minutes。Thinkaboutwhatyouaregoingtosay(70points)。Accordingtothescenicspot,tryyourbesttotalkaboutit：I.SuzhouancientgardensinChina;ChineseSilk；TheWutaiMountain；TheLesserPotalaTempleinChengde;TheTwinPagodaHillinChengde。PekingTeaHouseTalkaboutyourhometown。(15points)Answerthefollowingquestionsbasedonyourpresentationo(15points)Ifatourguidewantstodevelopanewitinerary，whatshouldhe/shedo？Theguidemustgainapprovalofboththecompanyandtheguestsandobtainsignatureofthetourleaderoranindependenttraveleraswell。Besidessomecommonactivitiesincludedintheitinerary，whatspecialactivitiestravelagencywillprovidetotheclients?Thereisarangeofactivitiessuchassports,parties，banquets,performances,etc。Ifaguestpersiststovi