東方快車文檔

1．Withitsfamousboulevards,historicbuildings,andelegantandrelaxedatmosphere,Parisisacitythatthewholeworldoftenassociateswithromance.Today,though,atoneofParis'sgrandtrainstations,peoplearenotlookingforloveintheliteralsense,butromanceofanotherkind,fromanothertime.Theywanttogobacktoanagewhensimplygettingsomewherewasanadventure,atimewhenPariswasthedeparturepointfortheworld'smostfamoustrain:theOrientExpress.與著名的林蔭大道，歷史建筑，典雅、輕松的氛圍，巴黎是全世界往往與浪漫的城市。今天，雖然，在巴黎一個(gè)大的火車站，人們都在尋找的不是在字面意義上的愛情，但愛情的另一種形式，從另一個(gè)時(shí)間。他們要回到時(shí)，簡(jiǎn)單的地方是一個(gè)冒險(xiǎn)的，當(dāng)時(shí)巴黎是世界上最著名的火車的出發(fā)點(diǎn)：東方快車。2．"Goodmorning.Howareyou?"saysanAmericantouristasheapproachesauniqueticketdeskthatsitsinfrontofalong,peculiartrain.Thetrain'sdeepcolor,classicdesign,andantiquestylestandoutagainstitsmodern-lookingsurroundings.ThetouristischeckingintoboardtheOrientExpress,whichwasonceknownas"theTrainofKingsandtheKingofTrains.Ineverydetail,theOrientExpressevokestheelegantimagesofagoldenage:thebeautifuldacorandfurnishings,theshinywoodpaneling,thefinechinaandsilverthatcoverthediningtables,andofcourse,theservice.Whenitbeganoperatingattheturnofthe20thcentury,thetraincarriedmembersofEurope'sroyalfamiliesandrichbusinessleadersfromParistoConstantinople,orIstanbulastheTurkishcityisnowcalled.Thesedays,thisluxurioustrainstillmakesthejourneyfromParisacrossEuropetoIstanbul,butitdoesitjustonceayearandit'sajourneysomewaitalifetimetotake.“早上好。你好嗎。他說，一名美國(guó)游客接近一個(gè)獨(dú)特的售票處，坐在一個(gè)長(zhǎng)前，特殊的火車?；疖嚨纳铑伾?jīng)典的設(shè)計(jì)，以及古色古香的站出來反對(duì)其時(shí)髦的環(huán)境。旅游者在登上東方快車檢查，曾一度被稱為“國(guó)王的列車和列車的國(guó)王。在每一個(gè)細(xì)節(jié)，東方快車喚起一個(gè)黃金時(shí)代的優(yōu)雅形象：美麗的數(shù)據(jù)校正和陳設(shè)，閃亮的木鑲板，精美的中國(guó)銀覆蓋的餐桌，當(dāng)然，服務(wù)。當(dāng)它開始在第二十世紀(jì)交替運(yùn)行，列車車載歐洲皇室家族和從巴黎到君士坦丁堡豐富的企業(yè)領(lǐng)導(dǎo)成員，或伊斯坦布爾，土耳其城市現(xiàn)在被稱為。這些天來，這仍然使豪華列車從巴黎到伊斯坦布爾，橫跨歐洲，但它每年只有一次，它是一次旅行一定等了一輩子去。3．AsthetraincommencesitstravelsinParis,passengerssettleinforasix-dayjourneythroughsevencountriesacrossthecontinentofEurope.Itmaybealongphysicaljourney,butit'smorethanthat—it'salsoavoyageintothepassengersownimaginations.Eli,apassengeronthistrip,explainsthatforhimit'sallaboutajourneyintothepast,intohistory."WhatIreallywantedtogetoutoftheOrientExpresswasthefeelingofgoinginto--[or]steppingintoatimemachine.TheideathatIcouldgobacktoabygoneera,notjustanytime,butatimebeforeIwasevenborn,andexperiencewhatitwouldhavebeenlike.”你開始在巴黎火車旅行，旅客解決infora六日至七個(gè)國(guó)家旅行橫跨歐洲大陸它可能是有長(zhǎng)期的物理旅程，但這更多是also旅intothepassengers自己的想象力以利，旅客在這行，說明哪些thatforhim回蕩了Journeyintothepast，進(jìn)入歷史?！蔽艺娴南胍猼ogetoutofthe東方快車是感覺goinginto[黃金]踏步進(jìn)入時(shí)間機(jī)器theideathatIcouldgobacktoabygone時(shí)代，notjustanytime，但時(shí)間在我甚至出生，和體驗(yàn)什么它wouldhavebeen樣?！?．Formostofthe85passengersontherunfromFrancetoTurkey,thepamperingandluxuryofthisfamousvoyageareaonce-in-a-lifetimetreat.PassengerBillHummelistypicalofmanypassengersinthatheandhiswifearecelebratingsomethingspecial."Ithasmanymeaningsforus,hesays."MywifehadhersixtiethbirthdayinJuneandourtwenty-fifthweddinganniversarywasthetwentiethofAugust.”對(duì)于大多數(shù)在從法國(guó)到土耳其運(yùn)行的85名乘客，縱容和豪華的這個(gè)著名的航程是一生一次的治療。客運(yùn)比爾胡默爾是典型的許多乘客在他和他的妻子正在慶祝特別的東西。”它對(duì)我們有很多的意義，他說?！蔽业钠拮佑辛怂牡诹畟€(gè)生日在六月，我們的五分之二十個(gè)結(jié)婚紀(jì)念日是八月二十日?！?．Passengerscomefromallpartsoftheworldandmanyaretakingthisspecialtripbecausethey'recelebratingaspecialorprivateoccasion.However,thereisonethingthateveryoneaboardthetrainseemstohaveincommon:adesiretosomehowrecapturealostageandtoliveanexperiencethathascaughteventheliteraryimagination.KarenProthero,marketingdirectoroftheOrientExpressexplains:"There'sahugefascinationforthetrain,andthenofcourseAgathaChristiewrotethatfamousbook,'MurderontheOrientExpress,whichhasalsohelpedsomuchtomakeitsuchafamousname.”旅客來自世界上許多的所有部分都以這種特殊的旅行，因?yàn)樗麄儜c祝一個(gè)特殊的或私人的場(chǎng)合。然而，有一件事上火車，每個(gè)人似乎都有共同之處：一個(gè)想要奪回失去的年齡和生活，甚至被文學(xué)想象的經(jīng)驗(yàn)。凱倫普洛特洛的東方快車，營(yíng)銷總監(jiān)解釋說：“這是一個(gè)巨大的魅力的火車，當(dāng)然，阿加莎克里斯蒂寫了著名的書，“東方快車上的謀殺案，這也有助于讓它這樣一個(gè)著名的名字?！?．TheOrientExpresshasn'tcontinuouslyoperatedsincetheroutewasfirstestablishedsolongago,though.Inthemid-1940s,afterWorldWarII,thepossibilityoftakinganairplanetotraveltoforeigncountries,aswellastheriseoftheironcurtainbetweentheEastandWest,madethistypeofluxurytravelbytrainimpractical.TheOrientExpressconsequentlysuspendeditsserviceuntil1997whenitrestartedtheParistoIstanbulroute.東方快車不連續(xù)操作的自路由成立很久以前，雖然。在20世紀(jì)40年代中期，第二次世界大戰(zhàn)后，以一架飛機(jī)去外國(guó)旅行的可能性，以及上升的鐵幕的東方和西方之間的列車不切實(shí)際，這種類型的豪華旅游。東方快車因此暫停服務(wù)直到1997當(dāng)它重新啟動(dòng)巴黎至伊斯坦布爾航線。7．Formanypeople,theattractionoftheParistoIstanbuljourneyiscompletelyirresistible,andexperiencingitissomethingthatthey'vedreamedaboutforages.It'seasytoentertainthoughtsoftakingalong,lazyjourneysurroundedbymagnificentmountainscenery,allwhilebeingpamperedwithserviceworthyofkings,completewithproperEnglishafternoonteadeliveredtoone'stravelcompartment.對(duì)許多人來說，巴黎到伊斯坦布爾的旅程是完全不可抗拒的吸引力，并體驗(yàn)它是他們夢(mèng)寐以求的年齡。以饗以一個(gè)長(zhǎng)的想法是很容易的，懶惰的旅程，周圍環(huán)繞著壯麗的山景，所有在被嬌慣的國(guó)王的服務(wù)值得的，完整的和適當(dāng)?shù)挠⑹较挛绮杷偷揭粋€(gè)旅行箱。8．CollegeprofessorRobertFranklinexplainshismotivationformakingthetripacrossEurope."I'vealwaysbeenaloveroftravel,hesays,"andalways[been]insearchofparticularlyexoticandunusualtravelvenues.Thehistory,theterrainthatwearetraveling,Imeanit'sjustsoakedwiththeseethemsmilingastheymovethroughtheluxuriousfurnishings.Acabinstewardinchargeofmakingsurethatthesleepingcabinsareperfectlymaintaineddescribeshisthoughtsaboutthetrain.“[It's]awonderful,wonderfulhotelonwheels,”hereports.制造巨大和昂貴的列車運(yùn)行平穩(wěn)不是魔術(shù)。早餐不出現(xiàn)無人員的準(zhǔn)備，和火車等需要頂級(jí)的員工。火車上的工作已經(jīng)做了多年的訓(xùn)練有素的工作人員，軍隊(duì)?？磥?，工作在一個(gè)傳說中的回報(bào)。作為早餐服務(wù)員隊(duì)趕赴準(zhǔn)備早上用餐，你可以看到他們微笑著走過的豪華家具。一個(gè)客艙乘務(wù)員負(fù)責(zé)確保睡艙完整描述了他關(guān)于火車的思想?！癧是]一個(gè)美妙的，美妙的輪子上的酒店，”他報(bào)告。13．ThestaffoftheOrientExpressknowsallaboutprovidingfirst-classservicesincemostofthemhavealsoworkedinEurope'sfinesthotelsandrestaurants.However,whentheyjointhetrain,theysoonfindthattherearesomesignificantdifferencesbetweenworkinginahotelinacity,andworkingonthis"hotelonwheels.Onebartendertalksaboutthemaindifferences,andhowtheyaffecthimandhisworkpractices."Workingonatrainisverydifferent,”hecomments,“becauseyouhavethescenerywhichisalwayschanging.Inanoperationalwayit'salsoverydifferentfromworkinginahotel,soyouhavetobeverywellorganized.”O(jiān)necanimaginetheplanningthatmustbeinvolvedforabartender.Hemustbeabletoprepareforatripduringwhicheverypersonexpectsworld-classservicebutforwhichtherearenoalternativeresourcesforsupplies,staff,orworkingconditions.東方快車的職員都知道提供一流服務(wù)因?yàn)樗麄兇蠖鄶?shù)也在歐洲最好的酒店和餐館工作。然而，當(dāng)他們參加訓(xùn)練，他們很快就發(fā)現(xiàn)有一個(gè)城市在酒店工作的一些顯著的差異，和這個(gè)“輪子上的酒店。一個(gè)調(diào)酒師談?wù)摰闹饕獏^(qū)別，以及它們?nèi)绾斡绊懙剿退墓ぷ鳌！被疖嚿系墓ぷ魇欠浅２煌?，”他解釋說，“因?yàn)槟阌酗L(fēng)景，總是在變化。在操作方式也從在酒店工作非常不同的，所以你必須非常有組織?！笨梢韵胍姷囊?guī)劃，必須涉及到一個(gè)酒保。他必須準(zhǔn)備一個(gè)旅行期間，每個(gè)人都希望世界一流的服務(wù)，但沒有其他資源的供應(yīng)，人員，或工作條件。14．Therearecertainlychallengesuniquetorunningafive-starhotelonwheelsoveralongperiodoftime.Thesedays,thesix-dayjourneythroughsevencountrieshappensonlyonceevery12months,butplanningforittakesanentireyear.Maintainingtheproperamountofgoods,orstock,onthetrainisessential."Wemoveallthetime,”saysthemaitred."Thetrainisnotlikeanewtrain.Itwasn'tbuiltyesterday,asyouknow,andthenwehavelimitedstockofeverything,sowehavetotrytomakeitlast.”Thebartenderagreesthatplanninginadvanceisimportant,sothattheydon'trunoutoffoodordrinks.“Andit'snoteasy,”heexplainswithasmile.“Insteadofahotel,[where]ifyou'remissingsomethingyoujustgodowntothecanteenandgetit,it'sabitdifferentonthetrain.”Thesebartenderscan'trunoutforaspecificingredient;they'reonlyabletoworkwithwhatisavailabletothemonthetrainandthat'slimitedbyavailability,space,andcapacitytobepreserved.肯定是有挑戰(zhàn)的長(zhǎng)期運(yùn)行的一個(gè)車輪上的五星級(jí)酒店獨(dú)特的。這些天，六天的旅程，穿越七個(gè)國(guó)家只能每12個(gè)月一次，但它需要一整年的計(jì)劃。保持適量的庫(kù)存貨物，或者，在火車上是必不可少的。”我們把所有的時(shí)間，說：”領(lǐng)班。”火車是不是像一個(gè)新的列車。它不是建立在昨天，你知道的，然后我們有一切有限的股票，所以我們要盡量做到最后?！本票Ｍ馓崆耙?guī)劃是重要的，所以他們不跑出來的食物或飲料?！斑@是不容易的，”他笑著解釋道?！安皇且粋€(gè)酒店，[在]如果你錯(cuò)過了什么東西你去食堂吧，這是火車上的一個(gè)點(diǎn)不同?！斑@些調(diào)酒師不能運(yùn)行了一個(gè)特定的成分；他們只能提供給他們的是什么火車上的可用性，空間有限的工作，和保存能力。15．InadditiontotheannualParistoIstanbulrun,theOrientExpresshasofferedaregularseasonalservicebetweenVeniceandLondonforover20years.Still,thestaffseemstolearnsomethingnewoneveryjourney,andtheorganizationandplanningareconstantlyimproving.Oneoftheunusualproblemstheymustcontinuouslyfaceistryingtostayontheirfeetwhilecreatingworldclasscuisinesincethemovementofthetraincanbeproblematicforthestaff.ChefChristianBodiguelstandsinhistinykitchenandexplainsjusthowharditisforhimtoworkbecausethetrain'smovementcauseseverythingincludinghimandhisassistantcheftoswingfromsidetoside.“It'sverydifficultbecause[as]youcanseeit'smov[ing]now.Formeit'sverydifficultbecausewehaveasmallkitchenandit'smoving,moving,moving.”It'sverydifficultforthechefandhisstafftosafelycutandpreparevegetablesorcooksoupsandotherliquidsinaconstantlyshiftingkitchen.除了一年一度的巴黎伊斯坦布爾東方快車運(yùn)行，提供了威尼斯和倫敦之間正常的季節(jié)性服務(wù)超過20年。然而，員工似乎學(xué)到新的東西在每一段旅程，并組織和規(guī)劃中不斷提高。一個(gè)必須不斷面對(duì)不尋常的問題是試圖保持他們的腳在創(chuàng)建世界一流的美食因?yàn)榱熊嚨倪\(yùn)動(dòng)可能是有問題的員工?；浇蘠odiguel廚師站在自己的小廚房，很難解釋他工作因?yàn)榛疖嚨倪\(yùn)動(dòng)引起的一切，包括他和他的助理廚師搖擺從一邊到另一邊?！斑@很困難因?yàn)閇]你可以看到它的MOV[正]現(xiàn)在。這對(duì)我來說很困難，因?yàn)槲覀冇幸粋€(gè)小廚房和它的移動(dòng)，移動(dòng)，移動(dòng)?！睆N師和他的工作人員安全地切斷和準(zhǔn)備蔬菜或做湯等液體在一個(gè)不斷變化的廚房很困難。16．Thesituationisnodifferentforthenumberofbartendersandwaitersthatmustbeabletoofferfoodanddrinkstotheirhigh-class,well-dressedpassengerswithoutspillingadrop.Whileitischallenging,forsomethemovementofthetrainactuallycanhelpwiththework.Whenaskedifworkingonatrainisdifficult,onebartenderreplies,“Ah,itis,butwe'reusedtoit,especiallyworkingoutonthetables.”Hethengoesontoadd,“Themovement---itkeepsyoubusy.Itkeepsyouveryconcentratedactually.It'srelaxingsometimes.”情況是調(diào)酒師，服務(wù)員必須能夠提供食品和飲料，其一流的數(shù)目沒有不同，衣著考究的乘客一滴不漏。雖然它是具有挑戰(zhàn)性的，對(duì)于一些火車的運(yùn)動(dòng)可以幫助工作。當(dāng)被問到是否工作在火車上是困難的，一個(gè)服務(wù)生回答說，“啊，是的，但我們使用它，尤其是工作在了桌子上?！彼又f，“它讓你忙碌的運(yùn)動(dòng)——。它會(huì)使你非常集中，實(shí)際上。這是放松的時(shí)候?！?7．Theserviceonthetrainmustconsistentlymeetahighstandardofservice,andthetrain'sgeneralmanagerClaudeGianellacanmostlikelybecreditedforthat.Heexplainsthatforhim,servicehasbeenthemostimportantaspectofhisworkontheOrientExpressforthepast20years.“Withoutbeingpresumptuous,”hereports,“ithasbeenmymainobjectiveforthosetwentyyearstokeepthehighestpossiblelevelofserviceonwhatis,afterall,atrain.”火車上的服務(wù)必須能滿足高標(biāo)準(zhǔn)的服務(wù)，和列車的總經(jīng)理克勞德吉安內(nèi)拉可以最有可能被信任。他解釋說，對(duì)他來說，服務(wù)已經(jīng)在過去的20年里，東方快車上的他的工作最重要的方面?！皼]有放肆，”他說，“這是我的主要目標(biāo)是為那些二十年保持最高水準(zhǔn)的服務(wù)是什么，畢竟，一列火車?！?8．Formanyinthehigh-classserviceindustry,thesecretofexcellentserviceistomakeitalllookeffortless.Togainthisappearance,muchoftheworkonthetrainisdonebehindthesceneswheretheguestscan'tseethestaffhardatwork.Atvariousstopsalongtheroute,forexample,foodisloadedontothetrain.Severaldifferenttypesofproducecomeonboardatthesetimes,fromfreshfruittofreshlycaughtfishpackedinice.Itallhastohappenquicklyanddiscreetlysothatthefoodremainsunderthebestpossibleconditionsandthepassengersdon'tseetheaction.Thekitchensarecompletelyrestockedwithinminutestomeetthesedemandsandtokeepthetrainrightontrack.在一流的服務(wù)行業(yè)，優(yōu)質(zhì)服務(wù)的秘訣是讓這一切看起來毫不費(fèi)力。為了獲得這個(gè)樣子，許多火車上的工作是做幕后，客人不能看到工作人員的努力工作。在不同的?？奎c(diǎn)，例如，食物是裝上火車。幾種不同類型的產(chǎn)生來對(duì)董事會(huì)在這些時(shí)刻，從新鮮的水果新鮮的魚裝在冰。這一切已經(jīng)發(fā)生迅速和謹(jǐn)慎地使食物保持在最好的條件下，乘客不見行動(dòng)。廚房是完全出幾分鐘來滿足這些需求，并保持在軌道列車的權(quán)利。19．TravelingthroughsevencountriesalsoinvolvesoccasionalborderchallengesaswellassomechangesthatmusthappenastheOrientExpressapproacheseachborder.IneachcountrytheOrientExpresstakesonanewlocomotiveengineandengineerinordertoensurepassengerssafetyandthatthetrainrunssmoothly.Butwhilethelocomotiveandengineerchange,therestofthestaffoneachtripstaysthesamethroughoutthejourneyandoftenthroughouttheyears,itseems.穿越七個(gè)國(guó)家還包括臨時(shí)邊界的挑戰(zhàn)以及一些變化，必須為每個(gè)邊界發(fā)生的東方快車的方法。每個(gè)國(guó)家的東方快車需要一個(gè)新的機(jī)車工程師為了確保乘客安全，列車運(yùn)行平穩(wěn)。但在機(jī)車和工程變更的人員，對(duì)每行的其余部分保持不變的整個(gè)旅程，往往多年來，似乎。20．Thecabinstewardwhodescribedthetrainasa"wonderfulhotelonwheelsisnowinhisfourthseasonwiththetrain,butothershaveworkedontheOrientExpressformuchlonger.“I'vebeenontheOrientExpressforthirteenyears