酒店禮賓部經(jīng)理崗位職責

Roomtohaveagreatstart成的開ChiefConcierge禮賓部經(jīng)HotelLevel:店級：JobBand:位級：

IVV五66

Department:門：ReportsTo:屬級

Division務(wù)FrontOfficeManager廳經(jīng)OVERVIEW職位概述

OverseesanddirectsallaspectsoftheBellserviceoperations監(jiān)督和導(dǎo)行李務(wù)的各面工作Leadthecoordinationofanyguestsneeds,specialrequests,andinquiriestoensuresuperiorserviceandvalueforguests.領(lǐng)導(dǎo)協(xié)客人的求，特要求和求來確為客人供卓越超值的務(wù)。AtInterContinentalHotels&Resortswewantourgueststofeelspecial,cosmopolitanandInKnowwhichmeansweyouto:

Becharmingbybeingapproachable,havingconfidenceandshowingrespect.Stayinthemomentbyunderstandingandanticipatingguests’needs,beingattentivetakingownershipofgettingdone.Makeitmemorablebybeingknowledgeable,sharingstoriesandshowingyourstyletocreatemomentsthatmakepeoplefeelspecial.在洲酒及假，我們希望賓客感覺風格獨特、時尚現(xiàn)代和入洞悉這意味們需要：

親切、滿自信體現(xiàn)尊來展現(xiàn)有力你。理解和測賓客需要、到細心到、具人翁精、把事辦好，持注下見多識、分享歷、展你的風來創(chuàng)造人感覺別的時，做到令人難。DUTIESANDRESPONSIBILITIES作職責

SuperviseanddirectBellDeskactivitiesandBellStaff對行李務(wù)臺的動和行服務(wù)人實施監(jiān)和指導(dǎo)Responsibleforsortinganddistributingguestsandadministrativemailandreturningmailtothesenderforforwardingmail負責挑和分發(fā)人的信及行政件，并無人接的信件返發(fā)信。

Provideinformationpertainingtoallhotelservices,localplacesinterests,restaurants,doctors,sightseeingandanyotherinformationlikelytobeoftheinteresttoguests提供客可能感趣的關(guān)酒店所服務(wù)、地名勝餐館、生、觀等方面信息。Bepreparedtorecommendfirstandforemostthehotel’sownFoodandBeverageoutletsbeforeanyother,makinghimselftotallyfamiliartheoperatingtimesandeachoutletsbenefits最先向人推薦酒店的飲營業(yè)所，熟這些營場所的業(yè)時間各自的長。Ensurethelobbyisalwayskeptanorderlyfashion確保大始終保整潔。Coordinatesthepagingofguestsinthelobby,Food&Beverageoutlets,andwhereconsideredappropriatebytheManagement在大廳餐飲營場所和它管理認為合的地方調(diào)對客的呼叫作。Responsibleforthemaintenanceofthehotelinformationdirectory(functionboard)andensuresthattheinformationincurrentandaccurateatalltimes負責維酒店信簿（功板），確保所信息的確性和效性。PreparesefficientworkscheduleforBellServices,arrangingholidaysvacation,takingintoconsiderationprojectoccupancyandforecastsandanylargemovements,especiallythoseearlyorlatearrivalsordepartures在考慮店入住況和預(yù)以及大模的團活動，別是關(guān)提前或遲到達離店的況的前下，為行李務(wù)部員準備高的工作劃，安節(jié)日和日。Ensuresthatallbellstaffareneat,cleanandpunctualatalltimesthattheyperformthetaskassignedtopromptlyandefficiently確保所行李服人員隨保持衣整潔，作守時并且能快速和效的完任務(wù)。HandleproblemsassociatedwithguestsandliaisewithdepartmentheadsorexecutivemanagementintheabsenceoftheAssistantManager.處理與人相關(guān)問題，經(jīng)理助缺席的況下負與各部負責人行政管部門聯(lián)。WorksSuperiorHumanResourcesmanpowerplanningandmanagementneeds與上級導(dǎo)和人資源部起進行力規(guī)劃管理需。WorkswithSuperiorandDirectorofFinanceinthepreparationandmanagementoftheDepartment’sbudget.與上級導(dǎo)和財總監(jiān)一編制和理部門算。ACCOUNTABILITY責任范圍Numberofemployeessupervised–管理的員DirectConcierge/BellCaptain/直接

禮賓主，行李班，門IndirectN/A間接

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AnnualOperatingProfit/PayrollBudget–年度經(jīng)營潤和薪金算

DepartmentBudget部門預(yù)Metrics–主要績效標

DepartmentBudget部門預(yù)GuestSatisfactionSurvey賓客滿度調(diào)查DecisionMakingResponsibilities(DecisionRights)–決策職責決策﹣

DepartmentBudget部門預(yù)MatterspertainingtoBellServicesoperations與行李務(wù)運營關(guān)的事WithinauthorityasassignedforHotelBandrole酒店職級所擁職權(quán)范QUALIFICATIONSANDREQUIREMENTS任職要求RequiredSkills–技能要求

Communicationskillsareutilizedsignificantamountoftimeinteractingwithothers;demonstratedabilitytointeractwithcustomers,employeesandthirdpartiesthatreflectshighlyonthehotel,thebrandandtheCompany.擁有在他人交時大多時間所用的溝技能；全代表店，品和公司顧客，工和第方交往的能。Goodwritingskills具有良寫作技ProficientinuseofMicrosoftOfficeandFrontOfficeSystem熟練使微軟辦軟件和臺系統(tǒng)Pageof4第3頁，4頁

Problemsolving,motivating,organizationalandtrainingabilities具有解問題，理，號，組織培訓(xùn)能Qualifications–學(xué)歷

DiplomainHotelAdministration,HotelManagementorequivalent具有酒行政管，酒店理或相的大專歷。Experience–經(jīng)驗

2yearsexperienceinconciergeorrelateddisciplinewithmonthsinasupervisorycapacity,oranequivalentcombinationofeducationexperience.擁有年酒店賓服務(wù)工經(jīng)驗，括6個管理經(jīng)，或與相當?shù)挠拖喙ぷ黩灲Y(jié)合背景。Thestatementsinthisjobdescriptionareintendedtodescribe