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文檔簡介
企業(yè)文化建設(英文)
Introduction
Inanycompanieshasitsownculture.Somecultureisstrong,otherscultureisweak.Nomatterthecultureisstrongorweakthatwillimpactonthedevelopmentofenterprises.Therefore,enterprisesshouldalsotakeeffectivemeasurestomaintainthecorporateculture.Wegmanisagrocerystore.Hehasastrongcorporateculture,butalsoaffecttheiremployeesfollowtheWegman'sculture.
StrongandWeakCulture
DefinitionofStrongandWeakculture
Anorganizationmustbecomposedofbothavarietyofcultural.Sowecandividetheseintostrongandweakculture,accordingtodifferentattributesofcultures.StrongCultureisthekeyvaluesarestronglyheldandwidelyrecognizedculturalorganizationsbythepublic.StrongCulturewillrestrictamanager'sdecision-makingrelatedtochoiceofallmanagementfunctions.Itdetermineswhatpeopleshoulddoornotdoanything.Organizationshavestrongcultureshaveaveryclearrecognitionofthevalue.Strongculturalimpactfortheemployee'sbehavior,andreducestaffturnoverhavemoredirectcontact.Onthecontrary,(PhilipKotler&GaryArmstrong,[M]2010)WeakCultureisthekeyvaluesthatcannotbewidelyacceptedandstronglyinsistculturalorganizations.
Inastrongculture,theorganization'scorevaluesarebothstronglyheldandwidelyshared.Themorememberswhoacceptthecorevalueandthegreatertheircommitmenttothosevalueis,thestrongercultureis.Consistentwiththisdefinition,astrongculturewillhaveagreatinfluenceonthebehaviorofitsemployeesbecausethehighdegreeofsharingandintensitycreatesatmosphereofhighbehaviorcontrol.
ThecultureofWegman
CharacterizeWegman'scultureisaStrongCulture.Strongcultureforthegreaterimpactofemployeebehavior,andreducestaffturnoverhaveamoredirectrelationship.Aspecialresultofastrongcultureshouldbeloweremployeeturnover.(Robbins,S.P.andCoulter,[M],2007)Astrongculturedemonstrateshighagreementamongmembersaboutwhattheorganizationstandersfor.Suchunanimityofpurposebuildscohesiveness,loyaltyandorganizationcommitment.Thesequalities,inturn,lessenemployees’propensitytoleavetheorganization.
Ingeneral,grocerystoresarenotconsideredasagoodplacetowork.Comparedwithotherprofessions,Lowincomeisinthisprofession.Theresultisanindustrythatseeshighannualturnoverrate.EmployeesatWegman,however,viewworkingforagrocerabitdifferently.Insteadofviewingtheirjobasatemporarysetbackonthewaytoamoreillustriouscareer,manyemployeesatWegmanviewworkingforthecompanyastheircareer.ThisisbecausethereisastrongcultureofWegman;itcancultivateworkinginterestofemployeessothatemployeestakeprideatwork.Employeesandthecompanyformedaconsistentidentity.
HowWegman'sculturaltoinfluencestaff
Wegmanwanttolettheculturewhichisdynamic,happy,mutualaid,loyaltycanaffecteveryemployee,andwillsustainthisculture.Therefore,theWegmanhasdonealot
Ingrainedmanagers
Wegman'scultureisingrainedintheseniormanagers.Morethanhalfofthesemanagersstartworkingheresinceateenager.Wegman'sculturalimpactonthemisprofound.TheyhavebeenworkingatWegmanatleasttwodecades;theirfeelingsofWegmanaredeep.Theirunderstandingofthecompany'scultureisalsoverythorough.Thus,thesemanagersleadershipemployees,theywillfollowtheWegman'sculture,whichcancultivatealoyalWegman'semployees.Thisenablestheformationofculturalheritage
Carefulselectionemployees
Wegman'sisverycarefullyinselectingemployees.EmployeesatWegmanarenotselectedbasedonthementalabilityorexperience,butintheinterestofthecandidatesasajudgmentstandard.Wegmanwishtohireemployeesarealinterestinfood,theycanhelpthecompanymaintainconcernedonthedeliciousfood.SuchemployeesareinlinewithWegman'sownculture,theyarealsomorelikelytoacceptthecompany'sothercultures.
Cautiousexpansion
BecauseWegman'scarefullyselectsemployees.Sothegrowthisoftenslowandmeticulous,withonlytwonewstoresopenedeachyear.WhilethisrateofexpansionisslowbutitcanensurethateachstorecontainsastrongcultureofWegmanWhenanewstoreisopened,employeesfromexistingstoresarebroughtintothenewstoretomaintaintheculture.Theexitingemployeesarethenabletotransmittheirknowledgeandthestore'svaluestothenewemployees.
Wegman'sCulture
TheprimarysourceofWegman'sculture
Theorganization'scurrentcustoms,tradition,andthegeneralwayofdoingthingsarelargelyduetowhatitinhasdonebeforeanddegreeofsuccessithashadwiththoseendeavors.Thisleadsustotheultimatesourceofanorganization'sculture:itsfounder.
Foundersoftheorganizationtraditionallyhaveamajorimpactontheearlyculture.Theyhaveavisionofwhattheorganizationshouldbedoingsomethingforfuture.Theydonotacceptthepreviouspracticeortheshacklesofideology.(LiSufang[J]2009)Atypicalfeatureoftheneworganizationissmallsize.Thisisfurtherbeneficialthatthefounderimpositionsoftheirownvisiononallmembers.Therearethreewaystocreateacultural.
First:foundershireandkeeponlyemployeewhothinkandfeelthesamewaytheydo.
Secondindoctrinationandsocializeemployeestotheirwayofthinkingandfeeling.
Finallyfounders'ownbehavioractsasarolemodelthatencourageemployeestoidentifywiththemandtherebyinternalizetheirbeliefs,values,andassumption.
Wegman'sflagshipstorelocatedinNewYork,whichisthebrothersofJohnandWalterWegmanfoundedin1930.Itsspecialfeatureisacoffeeshopthatseatedinthestorecanaccommodate300people.Obviously,founderspayattentiontothedeliciousfoodshighly.Therefore,theyhirepeoplewhoarereallyinterestedinfood.Thishelpstomaintainthefounders'ideasfocusingonthefood,creatingtheoriginalWegman'sculture.Wegman'sdevelopmentitseemstobesuccessfultoday.Thus,thefounders’attentiontothedeliciousfoodbecomesseenasaprimarydeterminantofthatsuccess.Hissuccessorisconstantlystrengthenedanddevelopednewcultures,suchasincreasedemployeebenefits.Atthispoint,thefounders'entirepersonalitybecomesembeddedinthecultureoftheWegman.
Sustainownculture
Onceacultureisinplace,therearepracticeswithintheorganizationthatacttomaintainitbygivingemployeesasetofsimilarexperiences.Theselectionprocess,performanceevaluationcritical,traininganddevelopmentactivities,andpromotionensurethatthosehiredfitinwiththeculture,rewardthosewhosupportit.(StephenP.Robbins&TimothyA.Judge[M]2008)InsustainWegman'sculturalprocess,mainlyusedtwomethods:Selectionpractices,theactionsoftopmanagement.
Selectionpractices
Theexplicitgoaloftheselectionprocessisidentifyandhireindividualswhohavetheknowledge,skills,andabilitiestoperformthejobwithinthejobwithintheorganizationsuccessfully.Wegmanisafoodstore,hehiredstaff,ofcourse,isinterestedinfoodasaconditionofselection.ThisselectioncriteriaandWegman'sculturetomaintainhaveasignificantrelationship.Inthisway,thecompanyintheselectionstaffprocessinsistedtheWegmanculture,screeningoutthosewhoarenotinterestedinfood,orthreatenWegman'sculture.
Theactionsoftopmanagement
Anotherwaystomaintaincompany'sculture Socialization
Inadditiontoselectionpracticesandactingoftopmanagement,maintainedorganizationcultureapproachtherearemanytypes.Socializationisaneffectivemethod.Nomatterhowgoodorganizationdoesinstaffselectionandrecruitment,newemployeescannotfullyadapttotheorganizationalculture.Becausetheyarenotfamiliarwiththeorganization'sculture.(StephenP.Robbins&TimothyJudge[M]2008)Newemployeesarelikelytodisturbtheconceptsandhabitsthatareinplacedinorganization.
Organizationswill,therefore,needtohelpnewemployeesadapttotheorganization'sculture.Theadaptationprocessiscalledsocialization
Socializationcanbedividedintothreestages.PrearrivalStage:IncludingalllearningactivitiesoccurredbeforethenewmemberstoparticipateinOrganization.Duringthisphase,wecanclearlyseeeachindividual'sdifferentvaluesandexpectationsofthecompany.EncounterStage:Atthisstage,newmemberscanseethetruecharacteroftheorganization.Newemployeesmayfacetodisconnectedproblembetweenpersonalexpectationsandreality.Theperiodisacrucialstageoftheprocesssocialization.Itiswhentheorganizationseekstomoldtheoutsidersintoanemployee"ingoodstanding”MetamorphosisStage:Tosolvetheproblemduringthecollisionmaylastarelativelylongperiodoftime.Thenewemployeemasterstheskillsrequiredforthejobthatsuccessfullyperformsthenewroles,andmakestheadjustmentstotheworkgroup'svaluesandnorms.
Forexample,atLimitedBrands,NewlyappointedvicepresidentandregionaldirectorthroughOnemonthtrainingprogram,itcalled“onboarding”.Purposeistoallowtheseseniorexecutivesintegrateintothecompany'sculture.Duringthemonththeyhavetonodirectresponsibilitiesfortasksassociatedwiththeirnewpositions.Instead,theyspendalltheirworktimemeetingwithotherseniorleaderandmentorsworkingthefloorsofretailstores,evaluatingemployeeandcustomerhabits,investigatingthecompetition,andstudyingLimitedBrands'pastandcurrentoperations.
LearnCultureinWegman
HowtolearnWegman'scultures Stories
Wegmanuseapart-timeinthecompany's19-year-oldcollegestudentsSaraasanexample.HealwaysremembersJohnWegmanforherhelptodisplayshopfullofpraise.“Ilovethisplace”shesays.“Ifteachingdoesnotwork,Iwoulddoafull-timeatWegman”Wegman'swithspecificstoryshowsthatworkingintheWegmanisamatterofpridefortheemployees.ThismethodisanimportantreasonforthesuccessofWegman'sculture.Reflects,amongemployeesandWegman,haveastrongcohesion.Frequentlydescribedsuchstories,itprovideagoodexplanationandchanneltounderstandtheWegman'scultureforWegman'semployees,especiallynewemployees.
Anotherwaysttolearncompany'sculture
Establishmentofafixedritual
Ritualsarerepetitivesequencesofactivitiesthatexpressandreinforcethekeyvaluesoftheorganization—whatgoalsaremostimportant,whichpeopleareimportant,andwhichpeopleareexpendable.Wegmancancreatetheirservicestandardsintotheslogan,requiringemployeestoreadoutloudeverymorning,asanincentivewaytotheemployeestofollowcorporateculture.Morning,webegantowork,readingtheslogancanincreaseemployees'motivation.forwork,canalsoremindstafftoallowemployeesmorememorizingWegman'scultureThroughthisceremony,membersoftheWegman'scloselylinked,andtostrengthentheWegman'sculture,amongthestaff.
Creationofmaterialsymbol
Thelayoutofcorporateheadquarters,thetypeofautomobilestopexecutivesaregiven,andthepresenceorabsencesofcorporateaircraftareafewexemplasofmaterialsymbol.Wegmancansettheirownmaterialsymbol,suchasthesizeoftheofficeatdifferentlevels,variouspositionsofofficefurnituregrade,theadditionalallowancesandclothingtoseniormanager.Thesematerialsconveytostaffsuchasymbolofinformationthatwhoisimportant,thedegreeofwhatequalitybyexecutivesexpects,andwhatbehaviorisappropriate.AsWegman'sculturebelievesthatmanagersandordinaryemployeesisnotmuchdifference,theyareveryconcernedabouttheemployeesandmanygenerousbenefitstoemployees.SothematerialsymbolmaynotbeobviousinWegman.
Usingtheinternallanguage
Organizations,overtime,tendtodevelopsomespecificterms,theinternallanguage,todescribewithequipment,office,keypersonnel,suppliers,customers,whichrelatedtotheirbusiness.WegmananddepartmentswithintheWegmanshouldcreatesomeinternallanguage,andusetheselanguagesasawaytoidentifymembersofWegmancultureorsubculture.Ingeneral,Wegman'semployeesjustenteredwouldbeconfusedbythesephrasesandjargon,butaboutsixmonthslater,theseelementswillbeturnedintopartoftheirlanguage.Onceemployeeswhomasteredthisintern
allanguage,itformedemployeesofthecommonfeatureswithWegmansculture.ThisalsoconducivetotheprotectionWegman'sculture
Themosteffectivewaytolearn
Ithinkthemosteffectivemethodistostructuresandprovidealearningplatformforemployees.Learningplatformreferstothateveryoneparticipatedequal,interactivecommunication,andexchangeandsharingoflearningspaces,learningopportunitiesandlearningtools.
Themainformsare:networklearning,booksdatabases,training,conferences,andstudyroom.Thecompanyhasabrightandspaciouslibrarystaffcansupportallkindsoflearningmaterialsandagoodlearningplace;maturingoftheinternalandexternaltrainingwouldprovideemployeeswiththeopportunitytoupdateprofessionalknowledge;modernnetworkedofficeconditionscanofferemployeeswithmorelearningopportunities.Thisabletocreatealearningenvironmentthatcanadvocatetheideaofatworktolearn,thelearningtowork,tocreateagoodlearningenvironmentandopportunitiesforthestaff.Sothatlearningwillbecomeaculture.
TheImportanceofCulture
Inordertodevelop,enterprisesmustseekmorescientific,moresystematicandcompletemanagementsystem.Cultureprovidesthenecessaryorganizationalstructureandmanagementmechanisms.Contemporarycompaniestomaintainsteadyandcontinuousdevelopmentmustbedevelopitsownuniquecorporateculture.Buildingofenterpriseculturehasanimportantroleforenterprisedevelopmentstrategies,improveenterprisemanagement.
Promotetoimprovethecorecompetitiveness
Corporateculturespromotetoimprovethecorecompetitivenessofenterprises.Inthewidelysharedvaluesundertheguidanceofbusinesspractices,employeeswillhaveasenseofbelonging,mission,andidentifywithcorporateimage.(GuoSongyang[J]2006)Corporatecultureistheinternaldynamicsofenterprisedevelopment.Thisismainlyembodiedinthethreefunctions
Cohesionfunction.Itcanputpeopletogethertightly;maketheirpurposeclearandcoherent.Aslongasthefundamentalgoalchoosingtherightcompany,wecanmakethecorporateprofitsofmostoftheworkersunifyandformastrongcohesiveness.
Orientedfunctions.Corporatevaluesandentrepreneurialspiritcanputforwardlong-termsignificanceforthecompanydevelopmentstrategy.Corporatecultureisthefundamentalbasisforthedevelopmentofcompetitivestrategiesandpoliciesinthemarketcompetition.
Motivatefunction.Motivationisakindofspiritualpowerandstatus,whichmobilizeandstimulateenthusiasm,initiativeandcreativityofworkers.Itallowsemployeestofindthegoal,andtheopportunitytoplaytalent.
TotheBesunyoung'scultureasanexample
Besunyounginthecorporateculture,"integrity,pragmatic,innovative"businessphilosophyishighlyrespected.Basedonthis,Besunyoungcreateagoodteam,bothinmarketresearchandplanningorproductpromotion.Besunyounghavebeeninthisbusinessphilosophy,asthecornerstoneofdevelopment.Andcreatedalotof"Besunyoung"miracleinthedomesticfieldofhealthtea.(ZhouYunhe&LuoWen[J]2010)Besunyoungraisedtherequirementsofasenseofownership.Itisthattoeachindividualregardcompanyastheirownhome,topromotetheworkactively.Thisconcept,notonlyserveasacohesiveness,touniteitsmembers,butalsoplayaroleinadaptation,fortheemployeestocreateagoodenvironmentandatmosphere.AttentiontopersonneltrainingcanbesaidthatisthemostcriticalaspectofBesunyoungculture.Besunyoungstructuresanopen
platformfortheiremployeesgrowth,buildingauniquecultureofBesunyoung.Practiceshowsthat
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