酒店實用英語培訓課件

酒店實用英語酒店常用詞匯Frontdesk/reception 前臺/接待處Frontoffice前廳部Reservation預訂Laundry洗衣Bussinesscenter商務中心Roomservice送餐服務Bar酒吧LobbyBar大堂吧Cashier’s收銀處Healthyroom健身房KTVroomsKTV房PublicArea公共區(qū)域Banquethall宴會廳Conferencehall會議室Chineserestaurant中餐廳Westernrestaurant西餐廳Supermarket超市Operator接線員Bellboy行李生Floorattendant樓層服務員Receptionist接待員Cashier收銀員，出納Supervisor主管GeneralManager總經(jīng)理Frontofficedepartment前廳部Frontofficemanager前廳部經(jīng)理AssistantManager大堂副理Salesdepartment銷售部Salesmanager銷售經(jīng)理Foodandbeveragedepartment餐飲部Housekeepingdepartment客房部Personalandtrainingdepartment人事培訓部Financialdepartment財務部Engineerdepartment工程部Securitydepartment保安部

酒店公共英語1Howdoyoudo?您好2Howareyou?您好嗎?3Goodmorning(afternoon,evening）早上好，中午好，晚上好4Goodnight.晚安5Nicetomeetyou!很高興見到您6Welcometoourhotel!歡迎光臨我們酒店7Hopetoseeyouagain!歡迎再次光臨8Thankyou!謝謝9Youarewelcome!不客氣10I’msorry!對不起11Nevermind.沒關(guān)系12Excuseme.請原諒/打擾了13Thiswayplease.這邊請14Takecare.請慢走15Goodbye.再見16Pleasewaitamoment.請稍等17Seeyoulater.回頭見18Isee.我明白了19Haveaniceday.祝您今天心情愉快。20It’smyduty.這是我應該做的21I’msorrytodisturbyou.對不起，打擾您了22Pleasetakethiselevator.請乘這部電梯23I’mgladtoserveyou.很高興為您服務24I’lldoitforyourightnow.我馬上為您去辦25Pleasefollowme.請跟我來26Afteryou,please.您先請27Hereyouare.給您28Pleasetakearest.請休息一會29Wishyousuccessinyourwork。祝您工作順利30Happybirthdaytoyou.祝您生日快樂31MayIhaveyourname,please？我能知道您的名字嗎？32Canyouspellyourname,please.您能拼寫您的名字嗎？33Ibegyourpardon(Pleaserepeat)請再說一遍34Canyouspeakslowly.您能說慢點嗎？35Pleasesignyournamehere.請在這里簽名36Sorrytohavekeptyouwaitingsolong很抱歉讓您久等了37Wouldyoupaybycashorcreditcard?請問你是付現(xiàn)金還是刷卡38Hereisyourchange.這是找您的零錢39Gostraighton,please.請一直往前走40Turnleft(right)please.請往左（右）走客房設施常用詞匯Airconditioner空調(diào)Dressingtable梳妝臺Nighttable床頭柜TVset電視機Bathtub浴缸Curtain窗簾Laundrybag洗衣袋Key鑰匙Lock鎖Lamp燈Carpet毯子

Pillow枕頭Quilt被子Towel毛巾Bathtowel浴巾Apairofslippers拖鞋Tooth-brush牙刷Soap肥皂tooth-paste牙刷Lotion潤膚乳Toiletpaper衛(wèi)生紙Ashtray煙灰缸Laptop手提電腦Hairdryer吹風機Serviceguide服務指南Controlpanel床頭燈開關(guān)Luggagerack行李架Safetybox保險箱Switch開關(guān)Socket插座Mini-bar小冰箱酒店公共英語Hopeyouhaveagoodtimeinourhotel.希望您在我們酒店入住愉快WhatcanIdoforyou,sir?有什么能為您效勞的，先生AnythingelseIcandoforyou,sir?還有什么能幫您的，先生Pleasedon’tworry.別擔心It’sverykindofyou.您太客氣了Whereisthelobbybar?大堂吧在哪?It’sonthefirstfloor在一樓Howlongwillittaketotherailwaystation?去火車站要多久Ittakesabout15minutesbytaxi坐出租車大概十五分鐘WherecanIgetmymoneyexchanged?哪里可以兌換錢Isthisyourluggage,sir?這是您的行李嗎，先生Letmehelpyouwithyouluggage我能幫您提行李嗎，先生。Wouldyoupleaseshowmewithyourroomcard?請問能出示下您的房卡嗎？MayIhaveyourroomnumber,please?請問您的房號是多少？Whataretheservicehourofthesupermarket?超市幾點鐘營業(yè)It’sfrom8:00amto10:00PM.從早上八點到晚上十點Weprovide24-hourservicehere.我們這里提供24小時服務I’msorry,I’mafraidthatisnotallowed對不起?？峙逻@是不允許的Hopeyouwillunderstandme.希望您能理解Thankyouforyoustayinghere.感謝您的光臨Whattimeisit?現(xiàn)在幾點鐘It’s10:30inthemorning.早上十點半Pleasekeepit.請保管好Whatdoyouthinkofourservice.您對我們的服務有什么意見Thankyouforyourcomments.謝謝您的意見I’msorry,wedon’taccepttipsinourhotel.對不起，我們酒店是不收小費的I’mafraidyou’llhavetopayforthedamage.您必須要賠償We’llgiveyou10%(tenpercent)discount我們給您九折的優(yōu)惠Sorrytohavecausedyousomuchtrouble.很抱歉給您造成不便Iassueyouitwon’thappenagain.我保證以后不再發(fā)生了Doyouhavereservation,sir?先生請問您有預定嗎Letmecheck