網(wǎng)管質(zhì)控類培訓(xùn)測(cè)試表

網(wǎng)管質(zhì)控類培訓(xùn)測(cè)試表交件及時(shí)率數(shù)據(jù)口徑：A.網(wǎng)點(diǎn)A在前一日截單時(shí)間之后至當(dāng)日截單時(shí)間之前所開(kāi)單的票數(shù)為當(dāng)日應(yīng)交件的票數(shù)，需在當(dāng)日規(guī)定交件時(shí)間前到達(dá)分撥B，超時(shí)判定為交件不及時(shí)；(正確答案)B.網(wǎng)點(diǎn)當(dāng)日截單時(shí)間之前所開(kāi)單的票數(shù)為當(dāng)日應(yīng)交件的票數(shù)交件及時(shí)率統(tǒng)計(jì)維度是？A.票數(shù)(正確答案)B.配載單交件打卡準(zhǔn)點(diǎn)率數(shù)據(jù)口徑：A.交件打卡準(zhǔn)點(diǎn)率：若網(wǎng)點(diǎn)當(dāng)日有應(yīng)交貨，則需在對(duì)應(yīng)交件班次規(guī)定時(shí)間前到分撥進(jìn)行交件打卡，若打卡時(shí)間小于等于規(guī)定時(shí)間，則為交件打卡準(zhǔn)點(diǎn)，反之為交件打卡不準(zhǔn)點(diǎn)(正確答案)B.網(wǎng)點(diǎn)A在前一日截單時(shí)間之后至當(dāng)日截單時(shí)間之前所開(kāi)單的票數(shù)為當(dāng)日應(yīng)交件的票數(shù)，需在當(dāng)日規(guī)定交件時(shí)間前到達(dá)分撥B，超時(shí)判定為交件不及時(shí)；接件打卡準(zhǔn)點(diǎn)率數(shù)據(jù)口徑：A.若網(wǎng)點(diǎn)當(dāng)日有應(yīng)接貨，則需在對(duì)應(yīng)接件班次規(guī)定時(shí)間前到分撥進(jìn)行接件打卡，對(duì)應(yīng)班次有打卡記錄且打卡時(shí)間小于等于規(guī)定時(shí)間，則為接件到車(chē)準(zhǔn)點(diǎn)，反之為接件到車(chē)不準(zhǔn)點(diǎn)；（若實(shí)際打卡時(shí)間早于規(guī)定時(shí)間6小時(shí)以上，視為無(wú)效接件打卡）(正確答案)B.網(wǎng)點(diǎn)A在前一日截單時(shí)間之后至當(dāng)日截單時(shí)間之前所開(kāi)單的票數(shù)為當(dāng)日應(yīng)交件的票數(shù)，需在當(dāng)日規(guī)定交件時(shí)間前到達(dá)分撥B，超時(shí)判定為交件不及時(shí)；本場(chǎng)培訓(xùn)老師得評(píng)價(jià)：A.100分(正確答案)B.80分C.60分A.滿意B.非常滿意(正確答案)B.不滿意網(wǎng)點(diǎn)延誤簽收如何申訴A、需在質(zhì)控模塊2.0-申訴管理-定責(zé)信息內(nèi)48小時(shí)內(nèi)進(jìn)行申訴B、需在質(zhì)控模塊2.0-申訴管理-定責(zé)信息內(nèi)72小時(shí)內(nèi)進(jìn)行申訴(正確答案)什么是網(wǎng)點(diǎn)派件截單時(shí)間？A、網(wǎng)點(diǎn)規(guī)定到港時(shí)間（規(guī)定到達(dá)分撥的時(shí)間）B、網(wǎng)點(diǎn)規(guī)定離港時(shí)間（接完件從分撥規(guī)定走的時(shí)間）(正確答案)什么是分撥截單時(shí)間？A、規(guī)定分撥結(jié)束操作的固定時(shí)間(正確答案)B、規(guī)定分撥開(kāi)始操作的固定時(shí)間接件留倉(cāng)問(wèn)題件類型有？A.接件留倉(cāng)-按時(shí)離港貨區(qū)無(wú)貨(正確答案)B.接件留倉(cāng)-按時(shí)離港貨區(qū)有貨，運(yùn)力充足(正確答案)C.接件留倉(cāng)-貨區(qū)有貨車(chē)輛已滿，裝載不足75%(正確答案)D.接件留倉(cāng)-網(wǎng)點(diǎn)運(yùn)力不足(正確答案)接件留倉(cāng)問(wèn)題件業(yè)務(wù)流程？A.離港前拍照留底（庫(kù)區(qū)、車(chē)箱）(正確答案)B.發(fā)現(xiàn)問(wèn)題件(正確答案)C.問(wèn)題件上報(bào)(正確答案)D.問(wèn)題件回復(fù)(正確答案)如何在系統(tǒng)查看網(wǎng)點(diǎn)的派送截單時(shí)間、最晚規(guī)定簽收時(shí)間？A.銀河系統(tǒng)(正確答案)B.運(yùn)營(yíng)模塊(正確答案)C.網(wǎng)點(diǎn)派送時(shí)效(正確答案)D.操作班次維護(hù)末端服務(wù)方式有哪些？A.港到門(mén)(正確答案)B.門(mén)到門(mén)(正確答案)C.港到港(正確答案)D.門(mén)到港(正確答案)網(wǎng)點(diǎn)免責(zé)問(wèn)題件類型：A、變更送貨地址，開(kāi)錯(cuò)目的網(wǎng)點(diǎn)，超區(qū)，收貨人聯(lián)系不上(正確答案)B、收貨人要求貨物到齊后派送，收貨地址錯(cuò)誤/不詳，客戶要求派送改自提，客戶拒收/拒付(正確答案)C.接件留倉(cāng)-按時(shí)離港，貨區(qū)無(wú)貨，接件留倉(cāng)-按時(shí)離港貨區(qū)有貨，運(yùn)力充足，接件留倉(cāng)-貨區(qū)有貨車(chē)輛已滿，裝載不足75%，自提件收貨人未提(正確答案)D.違禁品，超規(guī)格貨物無(wú)法操作(正確答案)應(yīng)接貨物是怎樣計(jì)算出來(lái)的？A、離港早當(dāng)網(wǎng)點(diǎn)規(guī)定離港時(shí)間小于等于分撥截單時(shí)間，并且，實(shí)際發(fā)件時(shí)間小于等于網(wǎng)點(diǎn)規(guī)定離港時(shí)間，則此票貨物當(dāng)日應(yīng)接(正確答案)B、離港晚當(dāng)網(wǎng)點(diǎn)規(guī)定離港時(shí)間大于等于分撥截單時(shí)間，并且，實(shí)際發(fā)件時(shí)間小于等于網(wǎng)點(diǎn)規(guī)定離港時(shí)間-30分鐘，則此票貨物當(dāng)日應(yīng)接(正確答案)送貨上門(mén)，應(yīng)提前聯(lián)系客戶，如客戶變更派送時(shí)間，是否應(yīng)第一時(shí)間如實(shí)登記問(wèn)題件？對(duì)(正確答案)錯(cuò)當(dāng)出現(xiàn)不可抗力因素（暴雨、大霧，臺(tái)風(fēng)等），是否應(yīng)提前走流程報(bào)備？對(duì)錯(cuò)(正確答案)網(wǎng)點(diǎn)數(shù)據(jù)模塊分三個(gè)小模塊（貨量，品質(zhì)時(shí)效，和財(cái)務(wù)）對(duì)(正確答案)