《服務外包英語》課件Unit 5 Business Meeting

ContentsPassageTwo4StartingUp1Listening&Speaking2PassageOne3LanguageLab7TipsforOutsourcingProfessionals

7Writing5Mini-project6Unit5BusinessMeetingStartingUp1agenda2tosecond3minutes4vote5topropose6motion7actionpoints8chairTaskOneMatcheachwordorphrase(1-8)withadefinition(A-H)Startingup-1AtoputforwardaplanforconsiderationBtoexpressyourchoiceoropinion(byraisingyourhand,etc.)CalistofmatterstobediscussedDaformalsuggestionEalistofthingsthatneedtobedoneafterthemeetingFthepersonwholeadsthemeetingGtoformallygiveyoursupporttoasuggestionHawrittenrecordofwhatwassaidordecidedUnit5BusinessMeetingStartingup-2StartingUpWritethreethingsyouneedtodotochairameetingeffectively.

TaskTwo1._________________________________2._________________________________3._________________________________

Unit5BusinessMeetingStartingup-3StartingUpDiscussthefollowing6questionswithyourpartnersaccordingtoyourpreferenceinthemeetingsandexplainthereasons.

TaskThreeALikeBHate1.Everyparticipantisofferedtheopportunitytospeakinthemeeting.()2.Thehostwillencouragetheaudiencetoaskquestionsandsharetheiropinionsonthespeakers'comments.()3.Havinganagendathatclearlystatesthepurposeofthemeeting.()4.Everyparticipantfreelyexpresseshis/herideasinthemeetingwithoutagenda.()5.Participantsmakelonganddetailedpresentationsinthemeeting.()6.Themeetingisformalandtheatmosphereisserious.()Unit5BusinessMeetingListeningListening&SpeakingDialogueOneDialogueTwoListeningTaskSpeakingTaskUnit5BusinessMeetingL-Task1Listening&SpeakingDialogueOneTomorrow'sMeeting

1.makeit:beabletoattend(meeting,etc.)能參加，能出席Example:I’mreallysorry,butIwon’tbeabletomakeitonSunday.非常抱歉，我星期日不能參加。Hehadn’tbeenabletomakeittoourdinner.他沒能參加我們的晚餐。KeyWordsandExpressionsUnit5BusinessMeetingL-Task1Listening&SpeakingDialogueOneTomorrow'sMeeting2.bottomline:n.thefundamentalandmostimportantfactor底線Example:Thebottomlineisyouhavetospendsometime.底線就是你肯定得花費一些時間。Thebottomlineisthatwehavetomakeadecisiontoday.底線是，我們今天必須做出決定。KeyWordsandExpressionsUnit5BusinessMeetingL-Task1Listening&SpeakingDialogueOneTomorrow'sMeeting

3.insight:n.theabilitytoseeandunderstandthetruthaboutpeopleorsituations洞察力，見解Example:Hisspeechgaveusaninsightintothefinancialcrisis.他的演講使我們對金融危機有了深入的了解。Hisworkprovidesimportantinsightsintolanguageuse.他的作品對語言的使用提供了重要的見解。KeyWordsandExpressionsUnit5BusinessMeetingL-Task1Listening&SpeakingDialogueOne

Tomorrow'sMeeting

4.strategy:n.aplanthatisintendedtoachieveaparticularpurpose策略，計策Example:Itisallpartofanoverallstrategytogainpromotion.這是整個升職計劃的一部分。Weneedtodiscussourpricingstrategy.我們必須討論我們的定價策略。KeyWordsandExpressionsUnit5BusinessMeeting1.Themeetingwillbeheldat______________.2.Theyaregoingtodiscuss__________________withFortuneSoftwareandmakesomesuggestionson__________________.3.Michaelwillalsooutlinesome_____________________strategies.4.Brucewillnotattendthemeetingbecause______________.L-Task1Listening&SpeakingListeningTask:

Fillintheblankswiththeinformationfromthedialogue

Scripthe'sflyingtoSanFranciscoUnit5BusinessMeeting100’clockoutsourcingcontractimprovingthebottomlinenewcooperationL-1-ScriptListening&SpeakingDialogue1

Script_1Tomorrow'smeetingJoanna:We'rehavingameetingtomorrow.Canyoumakeit?

Bill:Whenisittakingplace?Joanna:We'replanningat10o'clock.IsthatOK?

Bill:Yes,that'llbefine.Joanna:We'regoingtogoovertheoutsourcingcontractwithFortuneSoftware.

Bill:Good.Ihavesomesuggestionstomake.Joanna:Michaelisalsogoingtomakesomesuggestionsonimprovingthebottomline.

Bill:That'llbeinteresting.He'sgotkeeninsights.Joanna:Yes,he'sgoingtooutlinesomenewcooperationstrategies.

Bill:IsBruceattending?Joanna:No,he'sflyingtoSanFranciscoandwon'tbeabletomakeit.

Bill:Ohwell,maybeHe'llphonein.Unit5BusinessMeetingL-Task2Listening&SpeakingDialogueTwo:ProjectDiscussion

1.revenue:n.themoneythatagovernmentreceivesfromtaxesorthatanorganizationetc.receivesfromitsbusiness稅收收入，收益Example:Advertisingrevenuefinancesthecommercialtelevisionchannels.廣告收入給商業(yè)電視頻道提供資金支持。Thecompany’sannualrevenuesroseby30%.公司的年收入增加了30%。KeyWordsandExpressionsUnit5BusinessMeetingL-Task2Listening&SpeakingDialogueOne:ProjectDiscussion

2.

modules:n.aunitthatcanformpartofastudycourse,acomputerprogram,etc.模塊Example:Thecourseconsistsoftencoremodulesandfiveoptionalmodules.這門課程包括了十個核心模塊和五個選修模塊。ThepriceofGPSmodulesareallovertheplace.全球定位系統(tǒng)模塊的價格是到處都是。KeyWordsandExpressionsUnit5BusinessMeetingL-Task2Listening&SpeakingDialogueOne:ProjectDiscussion

3.

outlay:n.themoneythatyouhavetospendinordertostartanewprojectortosaveyourselfmoneyortimelater（必要的）開支，費用Example:Thebusinessquicklyrepaidtheinitialoutlayonadvertising.這家公司很快償付了初期的廣告費。Neitherisacashoutlayintheusualsense.這兩筆消費都不是一般意義上的現(xiàn)金支出。KeyWordsandExpressionsUnit5BusinessMeetingL-Task2Listening&SpeakingListeningTask:

Listentotheconversationanddecidewhetherthefollowingstatementsaretrue(T)orfalse(F).Thenwritekeywordstosupportyouranswer:ThewomansuggestedhiringsomerecentgraduatestoworkascallingagentsforA&PTelecommunications.___________________________________________________

2.A&PTelecommunicationswillprovidetrainingmodulesforthechosencandidates.___________________________________________________________________3.Theyinvestedabout$4,320,000indevelopingnewtechnologies.

____________________________________________________________________

4.Thegrossprofitmarginisat24%fortheyear.____________________________________________________________________

Unit5BusinessMeetingT.Sincetheyneedgraduatessowhydon’twetargetthecolleges?T.Whataboutthetrainingmodulesforthechosencandidates?T.Ourexpendituresareestimatedat$4,320,000.T.Thegrossoperatingmarginisat24%fortheyear.L-2-ScriptListening&SpeakingDialogue2

Script

ProjectDiscussionChairman:Alright,let’sbeginwithtoday’sagendaAlice:Wehavetoarrangefor200callingagentsforA&PTelecommunicationsbytheendofOctober.Thatgivesusfourmonths.Chairman:Well,theadvertisementsarereadytogoinforprint.I’mcertainofmeetingtherequirementontime.Alice:Sincetheyneedgraduatessowhydon’twetargetthecolleges?Imeanhiringrecentgraduateswouldmeanmorerevenueforusatlessercost.Chairman:Iwasthinkingonsimilarlines.SotellRuthtomakerelevantchangesintheadbeforeitgoesforprinting.Alice:Thatwillbedonebytheendoftoday.Chairman:Hmmgood.Whataboutthetrainingmodulesforthechosencandidates?Howisthatgoing?A&PTelecommunicationsisaverybigprojectforus.Iwantthemtobefullysatisfiedbyourservice.

Alice:Ourtrainingteamisbusycustomizingthetrainingcontent.Chairman:Alright,thenIwanttoknowthefinalstatusonthisbytheendofthisweek.Unit5BusinessMeetingL-2-ScriptListening&SpeakingDialogue2

Script

Alice:Trustmeyouwon’tbedisappointed.Chairman:Canwegooversomefiguresplease?Whathasourtotaloutlaybeenthisyear?

Alice:Ourexpendituresareestimatedat$4,320,000.Chairman:Whatpercentageisthatinresearchanddevelopment?

Alice:About27%.We'veinvestedheavilyindevelopingsomenewtechnologies.Chairman:Whatkindofmargindoesthatrepresent?

Alice:Thegrossoperatingmarginisat24%fortheyear.Chairman:That'simpressive.That'supfromlastyear,isn'tit?About10pointsIthink.

Alice:That'sright.We'resolidlyintheblack.Asamatteroffact,thisisourfifthyearstraight.Chairman:Shareholderswillbehappy.

Alice:Theyshouldbe!Thiskindofgrowthinthecurrentmarketisremarkable.Unit5BusinessMeetingSpeakingListening&SpeakingSpeakingTaskWorkinagroupoffourandchooseanyonetypeofOutsourcing.Getintopairsandimaginethatyouownacompany.Onepairwouldbetheownersofacompanyandtheothertheoutsourcingserviceprovider.BoththepairsneedtoworktogethertocreateaconversationforthefirstmeetingbasedontheFollowingpoints:1.Purposeofthemeeting2.BusinessFunctionstooutsource3.ProsandConsforoutsourcingyourfunctions4.TimelimitfortheoutsourcedworkUnit5BusinessMeetingPassage1TextKeyWords

andExpressionsReadingTaskPassageOneUnit5BusinessMeetingText1-1BusinessMeetingEtiquette

Businessmeetingsareonearenainwhichpooretiquettecanhavenegativeeffects.Byimprovingyourbusinessmeetingetiquetteyouautomaticallyimproveyourchancesofsuccess.Comfort,trust,attentivenessandclearcommunicationareexamplesofthepositiveresultsofdemonstratinggoodetiquette.Thearticlewillfocusonafewkeyexamplesofbusinessmeetingetiquetteforbothformalandinformalbusinessmeetings.AlthoughthesearemeantasguidestoetiquetteintheUKtheyareverymuchapplicabletoothernationstoo.FormalMeetings

PassageOneUnit5BusinessMeetingText1-2Formalmeetingssuchasdepartmentalmeetings,managementmeetings,boardmeetings,negotiationsandthelikeusuallyhaveasetformat.Forexample,thechairmayalwaysbethesameperson,minutes,agendasorreportsmaybepre-distributedorvotingmaytakeplace.Hereare10businessetiquetteguidelinesthatareapplicabletoanyformalmeeting:Preparewellforthemeetingasyourcontributionmaybeintegraltotheproceedings.Ifyouareusingstatistics,reportsoranyotherinformationmakesureithasbeenhandedoutatleastthreedayspriortothemeeting.Dresswellandarriveingoodtime.Alwaysremembertoswitchoffamobilephone.Ifthereisanestablishedseatingpattern,acceptit.Ifyouareunsure,ask.PassageOneUnit5BusinessMeetingText1-3Acknowledgeanyintroductionsoropeningremarkswithabriefrecognitionofthechairandotherparticipants.Whendiscussionsareunderwayitisgoodbusinessetiquettetoallowmoreseniorfigurestocontributefirst.Neverinterruptanyone-evenifyoudisagreestrongly.Whenspeaking,bebriefandensurewhatyousayisrelevant.Alwaysaddressthechairunlessitisclearthatothersarenotdoingso.Itisaseriousbreachofbusinessetiquettetodivulgeinformationtoothersaboutameeting.InformalMeetingsInformalmeetingsaregenerallymorerelaxedaffairsandmaynotnecessarilytakeplaceintheofficeormeetingroom.EvenPassageOneUnit5BusinessMeetingText1-4soasenseofprofessionalismandgoodbusinessetiquettearestillrequired.Thereare6pointstoconsiderwithinformalmeetings:Thechairshoulddecidethetime,placeandagenda.Thechairmustmakethepurposeofthemeetingcleartotheattendees,howlongitwilllastandwhatisexpectedofthem,i.e.particularinformationorpreparationofdocuments.Punctualityisamust.Thechairshouldstrivetoensurethemeetingstayswithinasetframeworkoragendasothatitiskeptasshortandeffectiveaspossible.Thechairshouldappointsomeonetorecordtheproceedings;documentingmajordecisionsoractionpoints.Thiscanlaterbedistributedtotheattendeesforreference.Iftheresultsofthemeetinghaveaneffectonotherswhowerenotpresentitisconsideredproperbusinessetiquettetoinformthem.

PassageOneUnit5BusinessMeetingn.theactoflistening,lookingandthinkingcarefully注意力，專注PassageOneattentivenesse.g.

1)Dozensofstudieshaveshownthatstimulantsimproveattentiveness.2)Whenhespeaks,Ilistenwiththegreatestpossibleattentiveness.Unit5BusinessMeetinge.g.

1)Iamtoomuchofagentlemantodivulgeherage.2)Becarefulnottodivulgesecretinformationthisweek.PassageOnedivulgev.tomakeknown(privateorsensitiveinformation)透露Unit5BusinessMeetinge.g.

Punctualitycangreatlyincreaseyourcredibility.2)Ourbossurgedonusthesignificanceofpunctuality.PassageOnepunctuality

n.theactofdoingsthatthecorrecttime守時

Unit5BusinessMeetinge.g.

1）Wemuststrivetosecuresteadygrowthofproduction.2）WeareconstantlystrivingtoimproveourservicePassageOnestrivev.tomakegreateffortstoachievesth.爭取，力爭Unit5BusinessMeetinge.g.

1）Hecarefullyreadtheproceedingsfromthelastmeetings.2)Wearehavingaconferenceandwouldliketotranscribetheproceedings.PassageOneproceedingsn.therecordsofbusiness,activities,etc.,atthemeetingsofanassociationorclub.會議記錄；活動記錄Unit5BusinessMeeting1-Task1ReadingTask:

Decidewhetherthefollowingstatementsaretrue(T)orfalse(F)accordingtothepassage.

PassageOne

Goodbusinessmeetingetiquettemayimproveyourchanceofsuccess.TTheguidestobusinessmeetingetiquettementionedinthispassageareonlyapplicabletoUK.FAlwaysacceptthepre-arrangedseatingpatternandallowtheseniorstoexpresstheirpointofviewsfirst.TGenerally,formalmeetingsaimtosolvemoreimportantissuesthaninformalmeetings,sowhenspeakingattheformalmeeting,trytobeasdetailedaspossible.FBothformalmeetingsandinformalmeetingsrequiretheattendeestobeontime.TThesecretaryshouldtaketheresponsibilitytorecordthemajordecisionsandputthemintominuteswhichwouldbelaterdistributedtotheattendeesforreference.FUnit5BusinessMeetingPassageTwoTextKeyWordsandExpressionsReadingTaskPassageTwoUnit5BusinessMeetingText2-1VideoConferencing-CommunicationMadeSimple

Formanyofficeprofessionals,keepingincontactwiththeirofficesinotherareasofthestateorcountrycanbeachallenge.Itisimportantthatacompanyisabletoactasoneteamandtofollowthesamepractices,nomatterwheretheofficeislocated.Inordertokeepcommunicationbetweenthesites,theymustlookforwaystoincorporateallsitesintothediscussionsandtodothiswithouttheconstantexpenseofmakingtravelarrangementsforeveryonetomeetfacetoface.PassageTwoUnit5BusinessMeetingText2-2PassageTwoVideoconferencingisthesolutionthatworksbestformostcompanies.Theyareabletogeteachoftheirindividualsites,nomatterhowfaraparttheyare,intoonecentrallocationformeetings.Videoconferencingworksacrossstatelinesandevenoverseasintoforeigncountries.Eachindividualofficesimplysignsinataspecifictime(basedonthetimezone)andthevideoconferenceallowsthemtoseewhatisgoingonattheothersites.Unit5BusinessMeetingText2-3PassageTwoWhenacompanyisabletoholdtrainingsessionsandgeneralconferencemeetingsfromthecomfortofeachoftheirindividualoffices,theyhavefoundawaytokeepeveryoneonthesamepageandtokeepthecompanyflowingasoneunifiedunit.Videoconferencingallowsthecompanythesebenefits.Therearealsootherconferencingtechnologiesthatareavailabletohelpachievethesegoals.

Unit5BusinessMeetingText2-4PassageTwoWhenyouareusingvideoconferencing,youcanalsomakeuseofprojectorstohelpgetthepointacrossortostartadiscussionpointwiththepeoplethatareattendingthevideoconference.Byaddingpresentationsontheprojectoryouareaddinganotherdimensiontothealreadytechnologyadvancedmeeting.Usingaprojectorallowsyoutoshowallofthemeetingattendeescertainpiecesofinformationthatwouldbetoodifficulttoexplainusingjustwords.Unit5BusinessMeetingText2-5PassageTwoWhenyouareonavideoconference,youcanincorporateotherformsoftechnologythatwillaidinthesuccessofthemeeting.Eachadditionalformofcommunicationthatyoucanincorporateintoyourpresentationwillensurethateverythatisinattendanceisonthesamepageandwillbeadheringtothesamepolicies.Asacompany,providingaunifiedserviceorproducttothecustomersnomatterwheretheyarelocatediscritical.Whendifferencesstarttodevelopbetweenthesitesandhowtheypracticebusiness,thebusinesswillsurelybegintofeelthestrain.Unit5BusinessMeetingText2-6PassageTwoVideoconferencingisnotsomethingthatisverydifficulttosetupintheofficeplace.Byfollowingcertaindirectionyouwillfindthatyourofficeplacewillbeoperatingmoresmoothlyandthatallmembersofyourbusinesswillfeelasiftheyarewell-informedandthattheyunderstandthedirectionthatthecompanyisworkingtowards.Byopeningthecommunicationbetweenthedifferentsites,youwillfindthatmoregreatideasarepresentedtothegroupandthepossibilityofgreatopportunitiesforgrowthcouldcomeforward.Unit5BusinessMeetingText2-6PassageTwoInsummary,incorporatingvideoconferencing,projectors,andothertechnologiesintoyourmeetingscanmeangrowthandbettercommunicationamongallmembersofyourteam.Inorderforabusinesstobesuccessful,allpartsoftheteammustactasoneandoperateunderthesameguidelinesandrules.Thiscaneasilybeaccomplishedwhenyoucombinetechnologyandcommunicationintheworkplace.Unit5BusinessMeetingv.totakeinorcontain(something)aspartofawhole;include.包含，把…合并PassageOne

incorporatee.g.

1)

Thenewphoneswillincorporateanumberofimprovements.2)Theemployeesexpecttoincorporatenewholidaysintotheirroutine.Unit5BusinessMeetingadj.people,thingsorpartsofacountrybecomingtogethertoformasingleunit.統(tǒng)一的PassageOne

unifiede.g.

1）Inthelanguagesystem,theyarecontrastiveyetunified.2)Howmuchcloseristhedreamofaunifiedweb?Unit5BusinessMeetingv.tobehaveaccordingtoaparticularlaw,rule,setofinstructions堅持PassageOneadheretoe.g.

1)Forayearheadheredtoastrictlow-fatdiet.2)Wemustadheretotheprincipleunderanyconditions.Unit5BusinessMeetingn.worry;anxiety擔憂；焦慮PassageOnestraine.g.

1）Thatwilladdstraintofinancialmarkets.2)Therearestrainsintherelationshipbetweenthetwocountries.Unit5BusinessMeeting2-Task1PassageTwoReadingTask:

Answerthefollowingquestionsbriefly:1.Whatisthebiggestadvantageofvideoconferencing?______________________________________________________________________________________________________________________________________2.Whattechnologycanbeincorporatedinavideoconference?_______________________________________________________3.Whatisthepurposeofusingprojectorsatthevideoconferences?____________________________________________________________________________________________________________________________________4.Whyshouldweensurethateveryattendeewillbeadheringtothesamepolicies?____________________________________________________________________________________________________________________________________Unit5BusinessMeetingTheyareabletogeteachoftheirindividualsites,nomatterhowfaraparttheyare,intoonecentrallocationformeetings.videoconferencing,projectorsToshowallofthemeetingattendeescertainpiecesofinformationthatwouldbetoodifficulttoexplainusingjustwords.Whendifferencesstarttodevelopbetweenthesitesandhowtheypracticebusiness,thebusinesswillsurelybegintofeelthestrain.WritingWritingSample1Sample2WritingTaskUnit5BusinessMeetingW-sample1WritingSampleOneAnnouncement,InvitationThirdAnnualInternationalOutsourcingConferenceOrganizedby:CenterforGlobalOutsourcing(CGO)Time:September9-10,2010Location:AmericanAirlinesConference&TrainingCenter,Dallas,Texas,USATheme:OutsourcingofIT,ITEnabledServices(BusinessProcesses)GreatOpportunitiesandChallengesforClients,Vendors,ResearchersandGovernment/EmbassyOfficialsUnit5BusinessMeetingW-sample2WritingSampleTwoDearColleague,Forsixyears,UnitedBankerandTheSt.LouisGrouphavebeenhelpingfinancialservicesoutsourcingprofessionalsmaximizevaluefromtheiroutsourcingprograms,examinetheirstrategies,learnfromtheexperts,andgainterrificnetworkingopportunities.OnNovember5&6,2011,weinviteyoutojoinusattheDoralGolfResortinMiamiforthe8thAnnualAmericanBankerFinancialServicesOutsourcingConferencePresentedbyTheSt.LouisGroup.Withthetheme,SecurityandPerformanceIntelligenceforaGlobalMarketplace,wewillfocusonstrategyandtrendsinglobalization,performance,leadership,regulations,andriskmanagement.ThisyearinMiami,we’llonceagainbringyou“thebestofthebest,”focusingonthesecriticaltopics:Unit5BusinessMeetingW-sample2WritingGlobalization:InsightsaboutchangesandtrendsintheglobalmarketplaceLeadership:TopstrategiesinmanaginghumancapitalRegulations:Theregulatorylandscapein2012-13andhowitaffectsyouInnovation:IndustryinitiativesthataremakingsecurityassessmentsmoreefficientandlesscostlyPerformance:HowtogetthemostoutofyouroutsourcingrelationshipsRiskmanagement:BestpracticesforprotectingvaluableinformationassetsPleasejoinusasweonceagainofferthepremiereventinfinancialservicesoutsourcing.Bestwishes,CarrollB.SimpsonConferenceChairmanandChairmanandCEO,TheSt.LouisGroupUnit5BusinessMeetingWritingYourdepartmentisgoingtoorganizeaServiceOutsourcingConferenceaddressingthefuturedevelopmentofoutsourcinginyourlocaldistrictanddiscussingthepossibilitiesofbuildingpartnershipwithsomeoutsourcingcorporations.Makeanannouncementfortheconference.WritingTaskW-TaskUnit5BusinessMeetingMini-ProjectMini-ProjectOneYourcollegewillhostanInternationalServiceOutsourcingCooperationConference.Youarethememberofthepreparatorycommitteeandinchargeofdraftingtheagendaofthethree-dayconference.Pleasemakeanagendafortheconferenceaccordingtofollowinginformation.Openingceremonyfortheconference:9:30am–11:30.January10,2011;Globalserviceoutsourcingsummitwilllast3hours;Seminar:TheFutureofServiceOutsourcingIndustry—2hoursSeminar:ChineseEconomists50Forum—2hoursExhibitionNationalServiceOutsourcingDemonstrationCity—2hoursWelfarerecruitmentforCollegeGraduates—3to4hoursMini-ProjectMini-ProjectTwoYourschooldecidedtooutsourcetheITservicetothethirdpartyandtheDeanofyourDepartment,Mr.JohnMiltonwillhaveameetingwithyourgrouptodiscussthepossibilityof