7-11的變革管理-Accenture課件

統(tǒng)一超商流通次集團(tuán)人資共享組織及管理系統(tǒng)導(dǎo)入專(zhuān)案變革管理執(zhí)行建議January8th,2002統(tǒng)一超商流通次集團(tuán)人資共享組織變革管理的目標(biāo)變革的策略與方向變革行動(dòng)方案時(shí)間與人力需求目錄1變革管理的目標(biāo)目錄1人力資源共享組織願(yuàn)景人力資源共享組織願(yuàn)景，必須能符合集團(tuán)化資源共享的目標(biāo)，同時(shí)引導(dǎo)人資流程設(shè)計(jì)和系統(tǒng)功能導(dǎo)入的工作方向。人力資源共享組織願(yuàn)景：提昇人力資源團(tuán)隊(duì)之專(zhuān)業(yè)能力，矢志成為集團(tuán)營(yíng)運(yùn)經(jīng)營(yíng)之策略伙伴。於集團(tuán)中扮演變革種子的角色，促進(jìn)與協(xié)助集團(tuán)變革。培養(yǎng)集團(tuán)人力資源，提昇集團(tuán)核心競(jìng)爭(zhēng)力，以符合事業(yè)發(fā)展需求。激發(fā)員工工作士氣與潛能，從而提昇工作滿(mǎn)意度與績(jī)效。藉由人力資源制度與流程的標(biāo)準(zhǔn)化，及導(dǎo)入資訊科技，並不斷改善服務(wù)品質(zhì)和模式，達(dá)到成本降低與管理效益的提升。共享組織提供卓越服務(wù)，以協(xié)助各關(guān)係企業(yè)創(chuàng)造績(jī)效。共享組織並致力整合具綜效的功能追求服務(wù)品質(zhì)和營(yíng)運(yùn)模式不斷的改善，以降低次集團(tuán)整體營(yíng)運(yùn)成本和創(chuàng)造利潤(rùn)的目標(biāo)。

共享組織願(yuàn)景：TobereplacedwithFINvision人力資源共享組織願(yuàn)景人力資源共享組織願(yuàn)景，必須能符合集團(tuán)化資QUANTUMLEAPImmediately,wemustgetoffthelaunchpadby:Communicatingthevisionandobjectivesfor7-11Buildingownershipandsponsorshipthroughouttheorganization.IdentifyingimpactedgroupsandindividualsBuildingleadershipwithinthebusinessunitsInthenextsevenmonths,managethechangejourneyby:DefiningtheroleandresponsibilitychangesRecommendingworkflowandworkgrouporganizationchanges.KeepingimpactedindividualsinformedandsmartBroadeninganddeepeningownershipofthechangesProvidingtrainingandeducationthatenablespeopletoachievetheresultstheydesire.BuildinganinfrastructurethatrewardspeakperformancefromeveryoneEstablishinterimorbitsandprovide:ThebasisforcontinuousmomentumtowardthebusinessgoalsThetoolsforpeopletocontinuetolearnandsetnewgoalsforthemselves明確的目標(biāo)與行動(dòng)方案是確保變革成功的重要因素之一。願(yuàn)景對(duì)變革管理的要求3QUANTUMLEAPImmediately,wemus變革管理的目標(biāo)變革的策略與方向變革行動(dòng)方案時(shí)間與人力需求目錄4變革管理的目標(biāo)目錄4ChangeManagementProgramTrainingandEducationStrategyOrganizations&RolesStrategyCommunicationStrategyLeadership&OwnershipStrategyIT,BusinessProcesses,Policy,Roles,andCompetencyTrainingmaterialsRecommendationsfornewroles,performancemeasures,responsibilitiesandworkgroupstructuresGroundsettingInformation,Announcements,andUpdatesviaavarietyofvehiclesAnetworkofleadersandsponsorstoassisteveryoneinmakingthetransitionAccurateupdatesofwhereandhowthechangesareimpactingtheorganization變革管理的策略就本專(zhuān)案而言，我們認(rèn)為變革工作應(yīng)由領(lǐng)導(dǎo)、組織與工作、培訓(xùn)以及溝通四個(gè)部份切入。而每個(gè)部份都應(yīng)擬定明確的執(zhí)行策略與計(jì)劃，以做為變革時(shí)期的重要的指導(dǎo)原則。5ChangeManagementProgramTrainWeshouldDeliver...Buildingleadershipandownershipfor7-11atalllevelsintheorganizationthroughanetworkofcascadingsponsorscommittedtothesuccessof7-11.CascadingSponsorshipAssessingtheimpactof7-11andhelpingsponsorsmanageresistancetochange.Thisprogramwillbeoverseenthroughquarterlyassessmentsandrecommendationsofopportunityandrisk.ImpactAssessment/RecommendationsPlanforimplementingleadershipandownershipActivitiesforimplementingcascadingsponsorshipNetworkandinfrastructurewithinwhichthecascadingsponsorsoperateandcommunicateOrientationandperiodiceducationandstatussessionswithsponsorsPeriodicassessmentofopportunitiesandrisksintheorganization.變革管理的機(jī)會(huì)－領(lǐng)導(dǎo)方面在領(lǐng)導(dǎo)方面，變革管理的目的在於取得整個(gè)組織的領(lǐng)導(dǎo)階層的全力倡導(dǎo)與支持。DefinitionDefinitionDeliverables6WeshouldBuildingleadershipaWeshouldDeliver...Organization/JobRedesignplanRecommendationsandtoolsforimplementingchangeswithinanorganizationtooptimizethebenefitsofSharedServiceRolesandresponsibilitiesforpeopleinaSSorganizationtoplaywhicharenecessarytosuccessfullyimplementprocessesandITsystem.MeasuresofperformancebasedontherolesandresponsibilitiesAssessmentoftheimpactthatorganizational/rolechangeswillhaveonthejobsofthepeoplewithinanorganizationPacketofinformationforeachrolewhichbringstogetheradefinitionoftherole,itsresponsibilities,performancemeasures,skills,etc.ToolswhichwillhelpmanagersidentifywhichroleswillbeassociatedwiththejobsofthepeopleintheirorganizationPacketofinformationwhichconsolidatesallOrganization/JobRedesignprogramdeliverables.TheOrganization/JobRedesignprogramwillidentifytheorganizationalandjobimplicationsoftheShareServiceFinanceOrganization,processesandITsystem.Atonelevel,thisincludesanalyzingtheoverallstructureandworkflowsassociatedwitheachdepartmentandmakingrecommendationsforchangestoachievethebenefitsofSharedServiceOrganization.Atamoredetailedlevel,thisinvolvesidentifyingthefunctionspeoplewillhavetoperformaroundprocessesandITandmakingrecommendationsforhowthismaybeimplementedpersonbypersonaspeopleareassociatedwiththerolestheywillplay.變革管理的機(jī)會(huì)－組織與工作方面DefinitionDeliverables在組織與工作方面，變革管理的主要目的在於使員工了解共享組織、流程及系統(tǒng)導(dǎo)入後對(duì)他們工作的影響及可能有的改變。7WeshouldOrganization/JobRedWeshouldDeliver...TrainingandEducationStrategicPlanTrainingRequirementsMatrixCurriculumPlanCostmodelandTradeoffAssessmentMediaStrategyTrainingDocumentationTrainingprogramRolloutLogisticsprogramMeasuresofSuccessprogramTheTrainingandEducationstrategyaddressestherangeofneedsbroughtonbytheBusinessSystemsReplacementProjectintheareaoftraining,educatingandreskillingtheworkforcetoeffectivelyoperatewiththenewbusinesssystemsandtheredesignedbusinessprocesses.Thisstrategyensuresthat7-11employeesareenabledwiththeknowledge,skillsandproceduresforallareasimpactedbythechange.變革管理的機(jī)會(huì)－培訓(xùn)方面DefinitionDeliverables在培訓(xùn)方面，變革管理的主要目的在於使員工取得工作改變後所需的知識(shí)與技能，以便順利轉(zhuǎn)型。8WeshouldTrainingandEducatioWeshouldDeliver...CommunicationStrategicPlanCommunicationToolkitGenericGroundsettingCommunicationPackageOfficer/ManagerPackageCommunicationProgramEvaluationTool7-11Grapevine7-11Newsletter7-11UpdateVideoSegment7-11WeekarticlesTheCommunicationstrategyaddressestherangeofcommunicationneedsbroughtonbytheBusinessSystemsReplacementProject.Thisstrategyensuresthat7-11employeesareinformedoftheoverallmissionandobjectives,thecriticaldatesandeventsonthetimeline,andthoseeventsandchangesthatwilldirectlyaffectthemandtheirjobs.變革管理的機(jī)會(huì)－溝通方面DefinitionDeliverables在溝通方面，變革管理的主要目的在於即時(shí)提供並管理各種與專(zhuān)案推動(dòng)有關(guān)的訊息。使員工在一個(gè)開(kāi)放的環(huán)境下隨時(shí)得到正確且一致的訊息。9WeshouldCommunicationStrate變革管理的目標(biāo)變革的策略與方向變革行動(dòng)方案時(shí)間與人力需求目錄10變革管理的目標(biāo)目錄10ConceptualDesignDetailedDesign/DevelopmentImplementationPhase2ImplementationPhase1FinalizeCascadingSponsorshipDefineLeadershipRolesandResponsibilitiesDefineLeadershipExpectationsandPerformanceMeasuresConductSponsorandTransitionAgentOrientationSessionsCompleteFirstCycleofImpactAssessmentProduceImpactAssessmentReportCreateOrientationEducationPacketsforTransitionLeaders/SiteLeadersTransitionLeader/SiteLeaderOrientationSessionsDesignQuarterlyEducation/UpdateSessionsApplyInfrastructuretoCascadingModelsCompleteQuarterlyImpactAssessmentReportonQuarterlyImpactAssessmentCompleteQuarterlyLeadershipAssessmentReportonQuarterlyLeadershipAssessmentConductQuarterlyEducation/UpdateSessionsCompleteQuarterlyImpactAssessmentReportonQuarterlyImpactAssessmentCompleteQuarterlyLeadershipAssessmentReportonQuarterlyLeadershipAssessmentConductQuarterlyEducation/UpdateSessionsDesign/BeginMonthlyStatusMeetingswithSponsorsLeadership/OwnershipStrategicPlanDefinitionofallleadershiprolesandresponsibilitiesTransitionAgentOrientationImpactAssessmentReportTransitionLeader/SiteLeaderOrientationSessionsMonthlyTransitionAgentstatusmeetingsQuarterlyImpactAssessmentReportQuarterlyLeadershipAssessmentReportQuarterlyeducation/updatemeetingsQuarterlyImpactAssessmentReportQuarterlyLeadershipAssessmentReportQuarterlyeducation/updatemeetingsAprMayJuneJanFebPrincipalProducts進(jìn)行方式－領(lǐng)導(dǎo)方面在領(lǐng)導(dǎo)方面，變革工作將包括……Mar11ConceptualDesignDetailedDesiCompleteDepartmentImpactAssessmentAssessWho/Whereprocessesarebeingperformed“ToBe”O(jiān)rganizationalPictureIdentify“ToBe”RolesOutlinethekeychangesforeachroleDefine/drafttemplateforrolepacketsDesignResponsibilitiesAssociatedwithRolesDefinePerformanceMeasuresDesignRolePacketsDesignOrganizationChangeRecommendationsDesignRoleMappingToolsFinalizethe“ToBe”rolesDevelopManagementImplementationToolkitFinalizeOrganizationChangeRecommendationsPacketsFinalizetheRolePacketsCompleteJobImpactAssessmentAssistinimplementationofOrganizationChangeRecommendationsDistributeManagementImplementationToolkitOrientandtraincascadingsponsorshipOrganization/JobstrategicplanAssessmentofareasofhigh,medium,andlowimpact“Tobe”organizationalpicture“Tobe”rolesandresponsibilities“Tobe”performancemeasuresRolepacketsforall“tobe”rolesOrganizationchangerecommendationspacketsJobImpactassessmentreportManagementImplementationToolkitImplementationofrolemappingand“tobe”recommendationsConceptualDesignDetailedDesign/DevelopmentImplementationPhase2ImplementationPhase1PrincipalProducts在組織與工作方面，變革工作將包括……進(jìn)行方式－組織與工作方面AprMayJuneJanFebMar12CompleteDepartmentImpactAssAnalysisPerformAudienceAnalysisPerformBusinessProcessAnalysisConductFocusGroupsExecutiveInterviewsConceptualDesignDetailedDesignTrainingDocumentationPlanningDesignMediaTemplatesIdentifyTrainingAvailableInternallyIdentifyExternalProvidersforTrainingDevelopmentTailorCoursesto7-11’strainingrequirementsDevelopcustomcoursesforcoursesnotfoundinternallyorexternallyImplementationDeliverTrainingTrainerAdministrationStudentAdministrationClassroomAdministrationUserSupportEstablishHelpDeskCreateExpertUserprogramDevelopJobAidsProvideOn-LineHelpTrainingCurriculumDefinitionMediaDefinitionRunCostModelContractwithVendorsDesignCustomCoursesIdentifyTrainingNeedsnotavailableexternallyorinternallyMeasurePerformanceTrainingRequirementsMatrixCurriculumPlanMediaStrategyCostModelMediaStandardsTrainingDocumentationTrainingCoursesRolloutProgramPerformanceMeasurementToolsPrincipalProducts在培訓(xùn)方面，變革工作將包括……進(jìn)行方培訓(xùn)式－領(lǐng)導(dǎo)方面AprMayJuneFebMar13AnalysisPerformAudienceAnaly7-11News7-11GrapevineQ&A7-11WeekBroadcastTechnologyConnectionOn-going:BestQ&A.On-goingQ&AOfficer/ManagerReportProjectrolloutandtrainingstrategy.1996Budgetimplementationstrategy.Trainingplanningandrolemapping.Rolloutstrategyupdate,andhowtoworkduringITrollout.Systemtestupdate.Rolloutandtrainingpreparationsupdate.BudgetPlanningandCostCenterStructure..ProjectTracking.TA/SLSeminar.BudgetCoordinatorTraining.Small$procurement.Rollmapping.Update:firsthalf.Roll-outupdate.Trainingschedule,logistics.TA/SLroles.Keydates.Inputting‘96budgetinIT.Alookatend-usertraining(trainingcalendarofevents).Roll-outupdate.Calendarofevents.Systemtestingupdate.Roll-outupdate.WorkingduringITroll-out.ProjectOverviewandDemoImplementationTrainingRollout7-11Article-BudgetImplementation7-11Supplement-ITImplementation7-11Activities/MilestonesStandardCosting&CoreConcepts -Presentations/MeetingsUserDemos -OverviewofProcessesBusinessPlanning(Budgeting) -Training,ImplementationOverallTrainingStrategyConceptualTrainingBusinessSimulationFunctionalProcess在溝通方面，變革工作將包括……進(jìn)行方式－溝通方面AprMayJuneJanFebMar範(fàn)例說(shuō)明147-11News7-11GrapevineQ&A7-1SteeringCommitteeTAs/SLsOfficers/ManagersPowerUsers-BudgetPowerUsers-CAPowerUsers-LogisticsPowerUsers-HR/PRLeadofficerstosupportrolemappingandBudgetimplementation.LeadareaBudgetimplementation.SellneedforconceptandprocesstrainingtoBusinessUnits.Testimonials.Leadofficersontheneedfor7-11andtraining.LeadofficersandmonitorrolloutinBusinessUnits.SCNbriefingon7-11overviewandrollout.Sponsortrainingbeta.AdvocateinCEOAandSCNfor7-11rollout.DirectTA/SLSeminartorolloutManager’sToolkit.Implementlocalrollmappingstrategies.Schedulefieldpresentations.FacilitateBUStd.Costcourse.Completerollmapping.LeadlocalBudgetimplementation.Facilitatereviewofrolemapping/trainingplans.TrackBudgetimplementation.ScheduleManagerconferences.Completetrainingplans.Help7-11monitorrolloutinBusinessUnit.DevelopTA/SLtrainingrolloutmeeting.ScheduleSCNonrollout.ScheduledeliveryofSCNon7-11rollout.AttendBudgetPowerUserkick-off,train-the-trainercourse.Scheduletraining.ProvideBUBudgettraining.CoordinateimplementationplanningwithSL.Resolveimplementationproblems.Providemake-uptrainingsessions.AssistTA/SLimplementationplanning.ParticipateinlessonslearnedsessionforManagerconference.AssistgeneralrolloutinBusinessUnit.Planandrolloutsecondarytraining.Providetestimonialsfor7-11rolloutonSCN.AttendTA/SLrehearsalforprojectoverview.AttendBUStandardCostingcourse.Participateinkick-offmeeting.HelpconstructBasicConceptspresentation.AttendBUcourseonBasicConceptsin7-11.Participateinconceptandprocesstraining.HelpcoordinatetrainingschedulingwithSiteLeaders.Providetrainingandimplementationhelp.AttendCATrain-the-Trainercourse.Helpdesignsecondarytrainingandplans.ParticipateinPowerUserorientation.ParticipateinLogisticstraining.HelpcoordinatetrainingschedulingwithSiteLeaders.Provideon-goingLogisticstraining.ParticipateinTrain-the-Trainersessions.Provideimplementationsupport.ParticipateinPowerUserorientation.ParticipateinHR/Payrolltraining.HelpcoordinatetrainingschedulingwithSiteLeaders.Provideon-goingHR/Payrolltraining.ParticipateinTrain-the-Trainersessions.Provideimplementationsupport.Helpimplementlocalrolemappingstrategies.AttendBUStd.Costingcourse.Monitorrolemappingprogressandreviewresults.MonitorBudgettraining/implementation.Reviewofrolemapping/trainingplans.AttendBUcourseonBasicConceptsin7-11.MonitorBudgetimplementation.ParticipateinManagerconference.Reviewtrainingplans.Help7-11monitorrolloutinBusinessUnit.MonitorTA/SLtrainingrolloutplans.LocallyintroduceSCNonrollout.LocallyintroduceSCNon7-11rollout.SponsorCEOABriefing.Leadotherofficers/managerstoschedulepresentations.LeadfieldpresentationsandsponsorBUStandardCostcourse.在溝通方面，變革工作將包括……進(jìn)行方式－溝通方面（續(xù)）7-11Activities/MilestonesStandardCosting&CoreConcepts -Presentations/MeetingsUserDemos -OverviewofProcessesBusinessPlanning(Budgeting) -Training,ImplementationOverallTrainingStrategyConceptualTrainingBusinessSimulationFunctionalProcess範(fàn)例說(shuō)明AprMayJuneJanFebMar15SteeringCommitteeLeadofficerJan.Feb.MarchAprilMayJune領(lǐng)導(dǎo)與共識(shí)組織調(diào)整溝通、訓(xùn)練設(shè)計(jì)人資共享組織1/8確認(rèn)需求01/25成立共享組織2/28共享組織人力調(diào)動(dòng)3/1-6/30製作訓(xùn)練文件4/1-5/22執(zhí)行使用者訓(xùn)練5/23-6/12系統(tǒng)上線(xiàn)6/28擬定溝通計(jì)畫(huà)溝通重點(diǎn)溝通對(duì)象溝通管道負(fù)責(zé)人員共享人資單位設(shè)計(jì)、中菲電腦協(xié)助製作accenture提供實(shí)務(wù)經(jīng)驗(yàn)：IT操作訓(xùn)練組織管理訓(xùn)練流程管理訓(xùn)練ActivityModelingtrainingcourse執(zhí)行人力調(diào)動(dòng)協(xié)助業(yè)務(wù)銜接協(xié)助人力調(diào)配其他溝通活動(dòng)：會(huì)議、月刊、網(wǎng)路總部月會(huì)總部月會(huì)總部月會(huì)總部月會(huì)總部月會(huì)總部月會(huì)集團(tuán)人資會(huì)議訓(xùn)練需求規(guī)劃03/31確認(rèn)訓(xùn)練對(duì)象確認(rèn)訓(xùn)練課程學(xué)員資料瞭解確認(rèn)訓(xùn)練師資BU溝通窗口角色2/28確認(rèn)窗口負(fù)責(zé)單位人員設(shè)計(jì)窗口職責(zé)功能設(shè)計(jì)窗口配合運(yùn)作項(xiàng)目擬定窗口績(jī)效指標(biāo)確認(rèn)BU溝通窗口1/30BU窗口名單知會(huì)BUHead執(zhí)行BU窗口執(zhí)掌角色變更說(shuō)明4/12BU業(yè)務(wù)變動(dòng)訪談3/8業(yè)務(wù)變動(dòng)說(shuō)明文件製作3/15組織結(jié)構(gòu)組織任務(wù)分工職位說(shuō)明BU分?jǐn)倶I(yè)務(wù)組織編制組織設(shè)計(jì)建議對(duì)BU影響說(shuō)明集團(tuán)人力調(diào)動(dòng)建議未來(lái)發(fā)展變化提案人資共享組織1/31集團(tuán)人資會(huì)議集團(tuán)人資會(huì)議集團(tuán)人資會(huì)議集團(tuán)人資會(huì)議集團(tuán)人資會(huì)議文件流程完成集團(tuán)考勤與薪資管理通報(bào)集團(tuán)工作、職位文件整理（七家公司）製作業(yè)務(wù)流程字典3/1-3/31C集團(tuán)工作、職位文件整理（其餘公司）制度整合完成1/25完成未來(lái)業(yè)務(wù)細(xì)部流程設(shè)計(jì)建立標(biāo)準(zhǔn)業(yè)務(wù)流程文件格式學(xué)習(xí)activitymodeling方法設(shè)定流程績(jī)效指標(biāo)與量度工作說(shuō)明書(shū)、任務(wù)字典變革管理活動(dòng)細(xì)部計(jì)畫(huà)16Jan.Feb.MarchAprilMayJune領(lǐng)導(dǎo)與共識(shí)變革管理的目標(biāo)變革的策略與方向變革行動(dòng)方案時(shí)間與人力需求目錄17變革管理的目標(biāo)目錄17統(tǒng)一超商流通次集團(tuán)人資共享組織及管理系統(tǒng)導(dǎo)入專(zhuān)案變革管理執(zhí)行建議January8th,2002統(tǒng)一超商流通次集團(tuán)人資共享組織變革管理的目標(biāo)變革的策略與方向變革行動(dòng)方案時(shí)間與人力需求目錄19變革管理的目標(biāo)目錄1人力資源共享組織願(yuàn)景人力資源共享組織願(yuàn)景，必須能符合集團(tuán)化資源共享的目標(biāo)，同時(shí)引導(dǎo)人資流程設(shè)計(jì)和系統(tǒng)功能導(dǎo)入的工作方向。人力資源共享組織願(yuàn)景：提昇人力資源團(tuán)隊(duì)之專(zhuān)業(yè)能力，矢志成為集團(tuán)營(yíng)運(yùn)經(jīng)營(yíng)之策略伙伴。於集團(tuán)中扮演變革種子的角色，促進(jìn)與協(xié)助集團(tuán)變革。培養(yǎng)集團(tuán)人力資源，提昇集團(tuán)核心競(jìng)爭(zhēng)力，以符合事業(yè)發(fā)展需求。激發(fā)員工工作士氣與潛能，從而提昇工作滿(mǎn)意度與績(jī)效。藉由人力資源制度與流程的標(biāo)準(zhǔn)化，及導(dǎo)入資訊科技，並不斷改善服務(wù)品質(zhì)和模式，達(dá)到成本降低與管理效益的提升。共享組織提供卓越服務(wù)，以協(xié)助各關(guān)係企業(yè)創(chuàng)造績(jī)效。共享組織並致力整合具綜效的功能追求服務(wù)品質(zhì)和營(yíng)運(yùn)模式不斷的改善，以降低次集團(tuán)整體營(yíng)運(yùn)成本和創(chuàng)造利潤(rùn)的目標(biāo)。

共享組織願(yuàn)景：TobereplacedwithFINvision人力資源共享組織願(yuàn)景人力資源共享組織願(yuàn)景，必須能符合集團(tuán)化資QUANTUMLEAPImmediately,wemustgetoffthelaunchpadby:Communicatingthevisionandobjectivesfor7-11Buildingownershipandsponsorshipthroughouttheorganization.IdentifyingimpactedgroupsandindividualsBuildingleadershipwithinthebusinessunitsInthenextsevenmonths,managethechangejourneyby:DefiningtheroleandresponsibilitychangesRecommendingworkflowandworkgrouporganizationchanges.KeepingimpactedindividualsinformedandsmartBroadeninganddeepeningownershipofthechangesProvidingtrainingandeducationthatenablespeopletoachievetheresultstheydesire.BuildinganinfrastructurethatrewardspeakperformancefromeveryoneEstablishinterimorbitsandprovide:ThebasisforcontinuousmomentumtowardthebusinessgoalsThetoolsforpeopletocontinuetolearnandsetnewgoalsforthemselves明確的目標(biāo)與行動(dòng)方案是確保變革成功的重要因素之一。願(yuàn)景對(duì)變革管理的要求21QUANTUMLEAPImmediately,wemus變革管理的目標(biāo)變革的策略與方向變革行動(dòng)方案時(shí)間與人力需求目錄22變革管理的目標(biāo)目錄4ChangeManagementProgramTrainingandEducationStrategyOrganizations&RolesStrategyCommunicationStrategyLeadership&OwnershipStrategyIT,BusinessProcesses,Policy,Roles,andCompetencyTrainingmaterialsRecommendationsfornewroles,performancemeasures,responsibilitiesandworkgroupstructuresGroundsettingInformation,Announcements,andUpdatesviaavarietyofvehiclesAnetworkofleadersandsponsorstoassisteveryoneinmakingthetransitionAccurateupdatesofwhereandhowthechangesareimpactingtheorganization變革管理的策略就本專(zhuān)案而言，我們認(rèn)為變革工作應(yīng)由領(lǐng)導(dǎo)、組織與工作、培訓(xùn)以及溝通四個(gè)部份切入。而每個(gè)部份都應(yīng)擬定明確的執(zhí)行策略與計(jì)劃，以做為變革時(shí)期的重要的指導(dǎo)原則。23ChangeManagementProgramTrainWeshouldDeliver...Buildingleadershipandownershipfor7-11atalllevelsintheorganizationthroughanetworkofcascadingsponsorscommittedtothesuccessof7-11.CascadingSponsorshipAssessingtheimpactof7-11andhelpingsponsorsmanageresistancetochange.Thisprogramwillbeoverseenthroughquarterlyassessmentsandrecommendationsofopportunityandrisk.ImpactAssessment/RecommendationsPlanforimplementingleadershipandownershipActivitiesforimplementingcascadingsponsorshipNetworkandinfrastructurewithinwhichthecascadingsponsorsoperateandcommunicateOrientationandperiodiceducationandstatussessionswithsponsorsPeriodicassessmentofopportunitiesandrisksintheorganization.變革管理的機(jī)會(huì)－領(lǐng)導(dǎo)方面在領(lǐng)導(dǎo)方面，變革管理的目的在於取得整個(gè)組織的領(lǐng)導(dǎo)階層的全力倡導(dǎo)與支持。DefinitionDefinitionDeliverables24WeshouldBuildingleadershipaWeshouldDeliver...Organization/JobRedesignplanRecommendationsandtoolsforimplementingchangeswithinanorganizationtooptimizethebenefitsofSharedServiceRolesandresponsibilitiesforpeopleinaSSorganizationtoplaywhicharenecessarytosuccessfullyimplementprocessesandITsystem.MeasuresofperformancebasedontherolesandresponsibilitiesAssessmentoftheimpactthatorganizational/rolechangeswillhaveonthejobsofthepeoplewithinanorganizationPacketofinformationforeachrolewhichbringstogetheradefinitionoftherole,itsresponsibilities,performancemeasures,skills,etc.ToolswhichwillhelpmanagersidentifywhichroleswillbeassociatedwiththejobsofthepeopleintheirorganizationPacketofinformationwhichconsolidatesallOrganization/JobRedesignprogramdeliverables.TheOrganization/JobRedesignprogramwillidentifytheorganizationalandjobimplicationsoftheShareServiceFinanceOrganization,processesandITsystem.Atonelevel,thisincludesanalyzingtheoverallstructureandworkflowsassociatedwitheachdepartmentandmakingrecommendationsforchangestoachievethebenefitsofSharedServiceOrganization.Atamoredetailedlevel,thisinvolvesidentifyingthefunctionspeoplewillhavetoperformaroundprocessesandITandmakingrecommendationsforhowthismaybeimplementedpersonbypersonaspeopleareassociatedwiththerolestheywillplay.變革管理的機(jī)會(huì)－組織與工作方面DefinitionDeliverables在組織與工作方面，變革管理的主要目的在於使員工了解共享組織、流程及系統(tǒng)導(dǎo)入後對(duì)他們工作的影響及可能有的改變。25WeshouldOrganization/JobRedWeshouldDeliver...TrainingandEducationStrategicPlanTrainingRequirementsMatrixCurriculumPlanCostmodelandTradeoffAssessmentMediaStrategyTrainingDocumentationTrainingprogramRolloutLogisticsprogramMeasuresofSuccessprogramTheTrainingandEducationstrategyaddressestherangeofneedsbroughtonbytheBusinessSystemsReplacementProjectintheareaoftraining,educatingandreskillingtheworkforcetoeffectivelyoperatewiththenewbusinesssystemsandtheredesignedbusinessprocesses.Thisstrategyensuresthat7-11employeesareenabledwiththeknowledge,skillsandproceduresforallareasimpactedbythechange.變革管理的機(jī)會(huì)－培訓(xùn)方面DefinitionDeliverables在培訓(xùn)方面，變革管理的主要目的在於使員工取得工作改變後所需的知識(shí)與技能，以便順利轉(zhuǎn)型。26WeshouldTrainingandEducatioWeshouldDeliver...CommunicationStrategicPlanCommunicationToolkitGenericGroundsettingCommunicationPackageOfficer/ManagerPackageCommunicationProgramEvaluationTool7-11Grapevine7-11Newsletter7-11UpdateVideoSegment7-11WeekarticlesTheCommunicationstrategyaddressestherangeofcommunicationneedsbroughtonbytheBusinessSystemsReplacementProject.Thisstrategyensuresthat7-11employeesareinformedoftheoverallmissionandobjectives,thecriticaldatesandeventsonthetimeline,andthoseeventsandchangesthatwilldirectlyaffectthemandtheirjobs.變革管理的機(jī)會(huì)－溝通方面DefinitionDeliverables在溝通方面，變革管理的主要目的在於即時(shí)提供並管理各種與專(zhuān)案推動(dòng)有關(guān)的訊息。使員工在一個(gè)開(kāi)放的環(huán)境下隨時(shí)得到正確且一致的訊息。27WeshouldCommunicationStrate變革管理的目標(biāo)變革的策略與方向變革行動(dòng)方案時(shí)間與人力需求目錄28變革管理的目標(biāo)目錄10ConceptualDesignDetailedDesign/DevelopmentImplementationPhase2ImplementationPhase1FinalizeCascadingSponsorshipDefineLeadershipRolesandResponsibilitiesDefineLeadershipExpectationsandPerformanceMeasuresConductSponsorandTransitionAgentOrientationSessionsCompleteFirstCycleofImpactAssessmentProduceImpactAssessmentReportCreateOrientationEducationPacketsforTransitionLeaders/SiteLeadersTransitionLeader/SiteLeaderOrientationSessionsDesignQuarterlyEducation/UpdateSessionsApplyInfrastructuretoCascadingModelsCompleteQuarterlyImpactAssessmentReportonQuarterlyImpactAssessmentCompleteQuarterlyLeadershipAssessmentReportonQuarterlyLeadershipAssessmentConductQuarterlyEducation/UpdateSessionsCompleteQuarterlyImpactAssessmentReportonQuarterlyImpactAssessmentCompleteQuarterlyLeadershipAssessmentReportonQuarterlyLeadershipAssessmentConductQuarterlyEducation/UpdateSessionsDesign/BeginMonthlyStatusMeetingswithSponsorsLeadership/OwnershipStrategicPlanDefinitionofallleadershiprolesandresponsibilitiesTransitionAgentOrientationImpactAssessmentReportTransitionLeader/SiteLeaderOrientationSessionsMonthlyTransitionAgentstatusmeetingsQuarterlyImpactAssessmentReportQuarterlyLeadershipAssessmentReportQuarterlyeducation/updatemeetingsQuarterlyImpactAssessmentReportQuarterlyLeadershipAssessmentReportQuarterlyeducation/updatemeetingsAprMayJuneJanFebPrincipalProducts進(jìn)行方式－領(lǐng)導(dǎo)方面在領(lǐng)導(dǎo)方面，變革工作將包括……Mar29ConceptualDesignDetailedDesiCompleteDepartmentImpactAssessmentAssessWho/Whereprocessesarebeingperformed“ToBe”O(jiān)rganizationalPictureIdentify“ToBe”RolesOutlinethekeychangesforeachroleDefine/drafttemplateforrolepacketsDesignResponsibilitiesAssociatedwithRolesDefinePerformanceMeasuresDesignRolePacketsDesignOrganizationChangeRecommendationsDesignRoleMappingToolsFinalizethe“ToBe”rolesDevelopManagementImplementationToolkitFinalizeOrganizationChangeRecommendationsPacketsFinalizetheRolePacketsCompleteJobImpactAssessmentAssistinimplementationofOrganizationChangeRecommendationsDistributeManagementImplementationToolkitOrientandtraincascadingsponsorshipOrganization/JobstrategicplanAssessmentofareasofhigh,medium,andlowimpact“Tobe”organizationalpicture“Tobe”rolesandresponsibilities“Tobe”performancemeasuresRolepacketsforall“tobe”rolesOrganizationchangerecommendationspacketsJobImpactassessmentreportManagementImplementationToolkitImplementationofrolemappingand“tobe”recommendationsConceptualDesignDetailedDesign/DevelopmentImplementationPhase2ImplementationPhase1PrincipalProducts在組織與工作方面，變革工作將包括……進(jìn)行方式－組織與工作方面AprMayJuneJanFebMar30CompleteDepartmentImpactAssAnalysisPerformAudienceAnalysisPerformBusinessProcessAnalysisConductFocusGroupsExecutiveInterviewsConceptualDesignDetailedDesignTrainingDocumentationPlanningDesignMediaTemplatesIdentifyTrainingAvailableInternallyIdentifyExternalProvidersforTrainingDevelopmentTailorCoursesto7-11’strainingrequirementsDevelopcustomcoursesforcoursesnotfoundinternallyorexternallyImplementationDeliverTrainingTrainerAdministrationStudentAdministrationClassroomAdministrationUserSupportEstablishHelpDeskCreateExpertUserprogramDevelopJobAidsProvideOn-LineHelpTrainingCurriculumDefinitionMediaDefinitionRunCostModelContractwithVendorsDesignCustomCoursesIdentifyTrainingNeedsnotavailableexternallyorinternallyMeasurePerformanceTrainingRequirementsMatrixCurriculumPlanMediaStrategyCostModelMediaStandardsTrainingDocumentationTrainingCoursesRolloutProgramPerformanceMeasurementToolsPrincipalProducts在培訓(xùn)方面，變革工作將包括……進(jìn)行方培訓(xùn)式－領(lǐng)導(dǎo)方面AprMayJuneFebMar31AnalysisPerformAudienceAnaly7-11News7-11GrapevineQ&A7-11WeekBroadcastTechnologyConnectionOn-going:BestQ&A.On-goingQ&AOfficer/ManagerReportProjectrolloutandtrainingstrategy.1996Budgetimplementationstrategy.Trainingplanningandrolemapping.Rolloutstrategyupdate,andhowtoworkduringITrollout.Systemtestupdate.Rolloutandtrainingpreparationsupdate.BudgetPlanningandCostCenterStructure..ProjectTracking.TA/SLSeminar.BudgetCoordinatorTraining.Small$procurement.Rollmapping.Update:firsthalf.Roll-outupdate.Trainingschedule,logistics.TA/SLroles.Keydates.Inputting‘96budgetinIT.Alookatend-usertraining(trainingcalendarofevents).Roll-outupdate.Calendarofevents.Systemtestingupdate.Roll-outupdate.WorkingduringITroll-out.ProjectOverviewandDemoImplementationTrainingRollout7-11Article-BudgetImplementation7-11Supplement-ITImplementation7-11Activities/MilestonesStandardCosting&CoreConcepts -Presentations/MeetingsUserDemos -OverviewofProcessesBusinessPlanning(Budgeting) -Training,ImplementationOverallTrainingStrategy