合肥營(yíng)業(yè)所Time-Study報(bào)告課件

TimeStudy報(bào)告TimeStudy報(bào)告1TimeStudy概述合肥、蕪湖和淮南總共調(diào)查了104條線路（12種不同類型）合肥、蕪湖和淮南調(diào)查的不同結(jié)果三市共花了5周時(shí)間對(duì)三市線路進(jìn)行了抽樣調(diào)查對(duì)合肥廠T.S項(xiàng)目組進(jìn)行了培訓(xùn)TimeStudy概述合肥、蕪湖和淮南總共調(diào)查了104條線2TimeStudy調(diào)研的好處了解銷售人員的工作時(shí)間和活動(dòng)安排；提高銷售人員日常工作效率；建立銷售人員業(yè)務(wù)標(biāo)準(zhǔn)；建立線路服務(wù)系統(tǒng)TimeStudy調(diào)研的好處了解銷售人員的工作時(shí)間和活動(dòng)3抽取線路分布情況抽樣線路中司機(jī)和助理工線路偏多；抽取線路分布情況抽樣線路中司機(jī)和助理工線路偏多；4抽查線路的交通工具合肥營(yíng)業(yè)所Time-Study報(bào)告課件5其他便利店飲食超市住宿、交通批發(fā)售點(diǎn)服務(wù)時(shí)間銷量服務(wù)時(shí)間投入和銷量產(chǎn)出比服務(wù)時(shí)間：包括銷售主任和理貨員的售點(diǎn)服務(wù)時(shí)間從上圖可以分析：超市、批發(fā)、餐飲線路服務(wù)效率較高，但其他線路服務(wù)效率低下。其他便利店飲食超市住宿、交通批發(fā)售點(diǎn)服務(wù)時(shí)間銷量服務(wù)時(shí)間投入636%51%13%合肥營(yíng)業(yè)所便利店預(yù)售線路時(shí)間分析7:430:167:258:000:357:590:257:558:030:088:248:128:168:510:3516:361:1615:0217:092:0717:5217:3218:160:44平均日工作時(shí)間＝9小時(shí)53分鐘上班路途時(shí)間=16分鐘平均日拜訪客戶數(shù)=31.2家平均日銷量=145標(biāo)箱項(xiàng)目時(shí)間持續(xù)時(shí)間最早最遲差別從家出發(fā)時(shí)間到辦公室時(shí)間離開(kāi)辦公室去市場(chǎng)時(shí)間拜訪結(jié)束時(shí)間日結(jié)束時(shí)間售點(diǎn)內(nèi)工作時(shí)間占工作總時(shí)間的36％；行程中時(shí)間占50％以上，比例過(guò)大（我們的標(biāo)準(zhǔn)是：售點(diǎn)內(nèi)時(shí)間60%,行程中時(shí)間25%,辦公室時(shí)間15%。）。

售點(diǎn)內(nèi)時(shí)間在辦公室時(shí)間行程中時(shí)間36%51%13%合肥營(yíng)業(yè)所便利店預(yù)售線路時(shí)間分析7:430717%25%39%19%客戶發(fā)展生動(dòng)化雜項(xiàng)下定單合肥便利店預(yù)銷線路售點(diǎn)內(nèi)時(shí)間分析（平均214.02分鐘）ActivityTotMinMin/Outlet客戶發(fā)展業(yè)務(wù)交流39.241.26促銷活動(dòng)0.240.01開(kāi)發(fā)新客戶0.110.00Subtotal:39.591.27生動(dòng)化擺放常溫產(chǎn)品15.920.51張貼POP15.110.49檢查庫(kù)存10.450.34檢查戶外廣告8.910.29清潔工作1.590.05帶貨行走0.430.01擺放冷凍產(chǎn)品0.150.00Subtotal:52.561.69雜項(xiàng)非業(yè)務(wù)交流17.830.57文檔工作15.400.49行走14.560.47等待12.160.39打電話9.010.29雜項(xiàng)7.520.24個(gè)人時(shí)間3.480.11停/開(kāi)車輛2.110.07收款0.360.01Subtotal:82.412.65下定單銷售交流35.321.13

下定單4.140.13Subtotal:39.461.27售點(diǎn)內(nèi)總時(shí)間：214.026.8717%25%39%19%客戶發(fā)展生動(dòng)化雜項(xiàng)下定單合肥便利店預(yù)816.431.713.6215.327.676.169.533.397.6814.541.4014.542.4012.565.9065.5110.330.002.004.006.008.0010.0012.0014.0016.0018.00酒吧Spec.ret.快餐店超市便利店一般商店－百貨公司其它類別飲食場(chǎng)所食品店傳統(tǒng)雜貨店現(xiàn)賣場(chǎng)一般商店－百貨公司小賣亭Am/Rec夜總會(huì)大學(xué)交通運(yùn)輸流動(dòng)熟食販賣店ChRestHC其他中餐館批發(fā)商合肥便利店預(yù)銷線路的每類售點(diǎn)平均服務(wù)時(shí)間（分鐘）16.431.713.6215.327.676.169.539ActivityTotMin早晨辦公室時(shí)間一般會(huì)議5.05業(yè)務(wù)交流3.59整理文檔3.39雜項(xiàng)2.11非業(yè)務(wù)交流2.06行走1.80準(zhǔn)備POP1.76等待1.49個(gè)人時(shí)間（早餐）1.21檢查車輛0.37檢查手中產(chǎn)品0.32Subtotal:23.15下午辦公室時(shí)間整理文檔11.87錄入訂單6.71文檔工作（訂單結(jié)算)6.41業(yè)務(wù)交流5.34行走4.84雜項(xiàng)3.61等待2.78打電話2.65非業(yè)務(wù)交流2.56個(gè)人時(shí)間（晚餐）2.18一般會(huì)議1.73結(jié)算工作1.51Subtotal:52.2辦公室時(shí)間合計(jì):75.35ActivityTotMin行程中行走售點(diǎn)間154.07行走至第一家售點(diǎn)25.19離開(kāi)最后一家售點(diǎn)23.59Subtotal:202.84雜項(xiàng)午餐時(shí)間/個(gè)人時(shí)間63.99行走雜項(xiàng)33.08等待2.27加油1.33Subtotal:100.67行程中時(shí)間合計(jì):303.51售點(diǎn)外時(shí)間合計(jì):378.86合肥便利店預(yù)售線路的售點(diǎn)外時(shí)間分析售點(diǎn)外時(shí)間（平均378.86分鐘）ActivityTotMin早晨辦公室時(shí)間一般1042%10%48%7:410:177:208:000:407:580:297:577:590:028:278:388:118:390:2817:050:3416:4017:451:0517:3917:3618:210:45合肥餐飲渠道預(yù)售線路時(shí)間分析平均日工作時(shí)間＝9小時(shí)41分鐘上班路途時(shí)間=17分鐘平均日拜訪客戶數(shù)=13家平均日銷量=54標(biāo)箱售點(diǎn)內(nèi)時(shí)間在辦公室時(shí)間行程中時(shí)間項(xiàng)目時(shí)間持續(xù)時(shí)間最早最遲差別從家出發(fā)時(shí)間到辦公室時(shí)間離開(kāi)辦公室去市場(chǎng)時(shí)間拜訪結(jié)束時(shí)間日結(jié)束時(shí)間42%10%48%7:410:177:208:000:4071125%9%50%16%ActivityTotMinMin/Outlet客戶發(fā)展業(yè)務(wù)交流58.524.50開(kāi)發(fā)新客戶2.850.22促銷活動(dòng)0.730.06Subtotal:62.104.78生動(dòng)化檢查庫(kù)存13.161.01擺放常溫產(chǎn)品7.180.55擺放冷凍產(chǎn)品1.170.09張貼POP0.490.04帶貨行走0.090.01清潔衛(wèi)生0.090.01檢查戶外廣告0.030.00Subtotal:22.201.71雜項(xiàng)非業(yè)務(wù)交流34.852.68文檔工作23.671.82行走21.071.62等待17.711.36雜項(xiàng)10.210.79打電話7.400.57停/開(kāi)車輛（自行車）3.440.26個(gè)人時(shí)間1.480.11收取貨款0.730.06Subtotal:120.569.27下定單銷售交流38.282.94下定單1.060.08Subtotal:39.343.03售點(diǎn)內(nèi)時(shí)間合計(jì)：244.2018.78合肥餐飲預(yù)銷線路售點(diǎn)內(nèi)時(shí)間分析（平均18.78分鐘）客戶發(fā)展生動(dòng)化雜項(xiàng)下定單25%9%50%16%ActivityTotMinMin/1214.1430.154.1815.4316.4020.8824.6311.7446.0322.6515.6840.400.005.0010.0015.0020.0025.0030.0035.0040.0045.0050.00超市食品店傳統(tǒng)雜貨店便利店一般商店－百貨公司酒吧批發(fā)商.大學(xué)運(yùn)動(dòng)場(chǎng)所ChRestHC其他中餐館非中式餐館合肥餐飲預(yù)銷線路的每類售點(diǎn)平均服務(wù)時(shí)間（分鐘）14.1430.154.1815.4316.4020.88213ActivityTotMin早晨辦公室時(shí)間業(yè)務(wù)交流7.43一般會(huì)議5.25整理文檔5.03雜項(xiàng)2.06行走1.28等待1.26非業(yè)務(wù)交流0.84文檔工作（訂單結(jié)算）0.83準(zhǔn)備POP0.31個(gè)人時(shí)間（早餐）0.22檢查車輛（自行車）0.15Subtotal:24.66下午辦公室時(shí)間整理文檔7.46業(yè)務(wù)交流6.00訂單錄入4.88一般會(huì)議4.38文檔工作（訂單結(jié)算）)3.16雜項(xiàng)1.77行走1.54非業(yè)務(wù)交流1.11打電話0.91等待0.19結(jié)算0.04Subtotal:31.43辦公室時(shí)間合計(jì):56.09ActivityTotMin行程中行走售點(diǎn)間144.65到達(dá)第一家售點(diǎn)29.06離開(kāi)最后一家售點(diǎn)15.86Subtotal:189.58雜項(xiàng)午餐（個(gè)人時(shí)間）77.18雜項(xiàng)13.37等待0.95Subtotal:91.50行程中時(shí)間合計(jì):281.08售點(diǎn)外時(shí)間總計(jì):337.17合肥餐飲預(yù)售線路的售點(diǎn)外時(shí)間分析售點(diǎn)外時(shí)間（平均337.17分鐘）ActivityTotMin早晨辦公室時(shí)間業(yè)務(wù)交流7.431455%13%32%7:250:417:207:300:108:060:317:588:280:308:378:348:119:191:0817:110:4416:3417:290:5517:5517:4118:170:36合肥超市渠道預(yù)售線路時(shí)間分析平均日工作時(shí)間＝9小時(shí)49分鐘上班路途時(shí)間=41分鐘平均日拜訪客戶數(shù)=5.5家平均日銷量=390標(biāo)箱售點(diǎn)內(nèi)時(shí)間在辦公室時(shí)間行程中時(shí)間項(xiàng)目時(shí)間持續(xù)時(shí)間最早最遲差別從家出發(fā)時(shí)間到辦公室時(shí)間離開(kāi)辦公室去市場(chǎng)時(shí)間拜訪結(jié)束時(shí)間日結(jié)束時(shí)間55%13%32%7:250:417:207:300:1081542%13%34%11%ActivityTotMinMin/Outlet客戶發(fā)展促銷活動(dòng)89.0816.20業(yè)務(wù)交流46.788.51Subtotal:135.8624.70生動(dòng)化擺放常溫產(chǎn)品17.503.18檢查庫(kù)存15.192.76檢查戶外廣告3.340.61帶貨行走2.330.42清潔工作2.320.42陳列貨架1.800.33擺放冷凍產(chǎn)品1.200.22Subtotal:43.677.94雜項(xiàng)行走31.965.81文檔工作26.124.75等待22.524.09打電話12.842.33非業(yè)務(wù)交流8.351.52雜項(xiàng)4.770.87個(gè)人時(shí)間2.150.39收取貨款0.080.01Subtotal:108.8019.78下定單銷售交流31.215.67下定單5.000.91Subtotal:36.216.58售點(diǎn)內(nèi)時(shí)間合計(jì)：324.5459.01合肥超市預(yù)銷線路售點(diǎn)內(nèi)時(shí)間分析（平均59.01分鐘）客戶發(fā)展生動(dòng)化雜項(xiàng)下定單42%13%34%11%ActivityTotMinMin16124.0021.9511.450.0020.0040.0060.0080.00100.00120.00140.00超市便利店商業(yè)辦公室合肥超市渠道預(yù)銷線路的每類售點(diǎn)平均服務(wù)時(shí)間（分鐘）124.0021.9511.450.0020.0040.0017ActivityTotMin早晨辦公室時(shí)間業(yè)務(wù)交流)18.59文檔（其他）9.06雜項(xiàng)6.62等待5.92非業(yè)務(wù)交流3.01一般會(huì)議2.68文檔工作（訂單/結(jié)算）2.19行走2.17準(zhǔn)備POP0.75打電話0.35Subtotal:51.34下午辦公室時(shí)間業(yè)務(wù)交流9.41文檔工作（訂單/結(jié)算）4.72雜項(xiàng)4.46文檔（其他）3.62非業(yè)務(wù)交流2.30結(jié)算1.03訂單錄入0.90行走0.79打電話0.05Subtotal:27.29辦公室時(shí)間合計(jì):78.63ActivityTotMin行程中行走售點(diǎn)間89.48從最后一家售點(diǎn)19.52到第一家售點(diǎn)13.97Subtotal:122.97雜項(xiàng)午餐/個(gè)人時(shí)間60.40行走雜項(xiàng)2.48Subtotal:62.88行程中時(shí)間合計(jì)：185.85售點(diǎn)外時(shí)間合計(jì):264.48合肥超市預(yù)售線路的售點(diǎn)外時(shí)間分析售點(diǎn)外時(shí)間（平均264.48分鐘）ActivityTotMin早晨辦公室時(shí)間業(yè)務(wù)交流)18.1839%15%46%7:110:487:007:250:257:590:277:588:010:038:268:168:158:350:2016:421:1616:1817:030:4517:5817:4818:160:28合肥現(xiàn)調(diào)（冷飲）預(yù)售線路時(shí)間分析平均日工作時(shí)間＝9小時(shí)59分鐘上班路途時(shí)間=48分鐘平均日拜訪客戶數(shù)=16.3家平均日銷量=7.5桶售點(diǎn)內(nèi)時(shí)間在辦公室時(shí)間行程中時(shí)間項(xiàng)目時(shí)間持續(xù)時(shí)間最早最遲差別從家出發(fā)時(shí)間到辦公室時(shí)間離開(kāi)辦公室去市場(chǎng)時(shí)間拜訪結(jié)束時(shí)間日結(jié)束時(shí)間39%15%46%7:110:487:007:250:2571912%15%53%20%ActivityTotMinMin/Outlet客戶發(fā)展業(yè)務(wù)交流26.491.63開(kāi)發(fā)新客戶1.840.11Subtotal:28.331.74生動(dòng)化機(jī)器維護(hù)13.230.81檢查庫(kù)存9.710.60清潔閥口6.230.38檢查貨齡/紙杯2.500.15陳列貨架2.310.14清潔貨架0.570.04帶貨行走0.180.01Subtotal:34.732.14雜項(xiàng)等待38.192.35文檔工作30.531.88行走25.201.55個(gè)人時(shí)間10.750.66非業(yè)務(wù)交流6.060.37雜項(xiàng)5.470.34打電話4.470.28收取貨款3.970.24停/開(kāi)車輛（自行車）0.850.05Subtotal:125.497.72下定單銷售交流46.142.84下定單0.310.02Subtotal:46.452.86售點(diǎn)內(nèi)時(shí)間合計(jì)：235.0014.46合肥現(xiàn)調(diào)預(yù)銷線路售點(diǎn)內(nèi)時(shí)間分析（平均14.46分鐘）客戶發(fā)展生動(dòng)化雜項(xiàng)下定單12%15%53%20%ActivityTotMinMin2029.7111.6016.375.7834.4222.397.9711.426.806.0514.688.760.005.0010.0015.0020.0025.0030.0035.0040.00特大賣場(chǎng)其他中餐館大學(xué)其他中餐館快餐店超市便利店一般商店－百貨公司其他飲食類別場(chǎng)所食品店商業(yè)辦公室小賣亭合肥現(xiàn)調(diào)預(yù)銷線路的每類售點(diǎn)平均服務(wù)時(shí)間（分鐘）29.7111.6016.375.7834.4222.39721ActivityTotMin早晨辦公室時(shí)間業(yè)務(wù)交流10.19等待6.85非業(yè)務(wù)交流3.03一般會(huì)議2.83雜項(xiàng)2.57行走0.85打電話0.72文檔（其他）0.65

準(zhǔn)備POP0.33Subtotal:28.01下午辦公室時(shí)間業(yè)務(wù)交流20.53文檔（其他）14.97等待7.10訂單錄入4.51文檔（訂單/結(jié)算）2.78打電話2.68雜項(xiàng)2.55非業(yè)務(wù)交流2.52行走1.87個(gè)人時(shí)間（晚餐）0.96結(jié)算0.05Subtotal:60.52辦公室時(shí)間合計(jì)：88.53ActivityTotMin行程中行走l售點(diǎn)間194.82到第一家售點(diǎn)16.82從最后一家售點(diǎn)15.88Subtotal:227.52雜項(xiàng)午餐（個(gè)人時(shí)間）40.37等待4.81雜項(xiàng)3.09Subtotal:48.27行程中時(shí)間合計(jì):275.79售點(diǎn)外時(shí)間合計(jì):364.32合肥現(xiàn)調(diào)預(yù)售線路的售點(diǎn)外時(shí)間分析售點(diǎn)外時(shí)間（平均364.32分鐘）ActivityTotMin早晨辦公室時(shí)間業(yè)務(wù)交流10.12235%12%53%Note:HFcityonly7:260:347:207:300:108:000:137:588:020:048:138:178:078:200:1316:301:2716:2116:350:1417:5717:5218:150:23合肥學(xué)校渠道預(yù)售線路時(shí)間分析平均日工作時(shí)間＝9小時(shí)57分鐘上班路途時(shí)間=34分鐘平均日拜訪客戶數(shù)=15.7家平均日銷量=27標(biāo)箱售點(diǎn)內(nèi)時(shí)間在辦公室時(shí)間行程中時(shí)間項(xiàng)目時(shí)間持續(xù)時(shí)間最早最遲差別從家出發(fā)時(shí)間到辦公室時(shí)間離開(kāi)辦公室去市場(chǎng)時(shí)間拜訪結(jié)束時(shí)間日結(jié)束時(shí)間35%12%53%Note:HFcityonly7:22315%21%45%19%ActivityTotMinMin/Outlet客戶發(fā)展業(yè)務(wù)交流32.132.05Subtotal:32.132.05生動(dòng)化檢查庫(kù)存11.890.76擺放常溫產(chǎn)品9.710.62擺放市場(chǎng)用品9.480.61擺放冷凍產(chǎn)品4.910.31清潔售點(diǎn)4.170.27檢查戶外廣告2.310.15帶貨行走0.680.04Subtotal:43.142.75雜項(xiàng)等待30.471.94非業(yè)務(wù)交流17.031.09行走14.870.95個(gè)人時(shí)間14.430.92打電話5.430.35文檔工作4.000.26收取貨款3.890.25雜項(xiàng)3.720.24Subtotal:93.845.99下定單銷售交流35.712.28下定單3.540.23Subtotal:39.242.50TotalInOutlet208.3513.30合肥學(xué)校渠道預(yù)銷線路售點(diǎn)內(nèi)時(shí)間分析（平均13.30分鐘）客戶發(fā)展生動(dòng)化雜項(xiàng)下定單15%21%45%19%ActivityTotMinMin2435.205.1313.4210.361.7615.180.005.0010.0015.0020.0025.0030.0035.0040.00食品店傳統(tǒng)雜貨店小賣亭一般批發(fā)商小學(xué)/中學(xué)大學(xué)合肥學(xué)校預(yù)銷線路的每類售點(diǎn)平均服務(wù)時(shí)間（分鐘）35.205.1313.4210.361.7615.180.25ActivityTotMin行程中

行走售點(diǎn)間160.13到第一家售點(diǎn)32.17從最后一家售點(diǎn)24.82Subtotal:217.12雜項(xiàng)午餐（個(gè)人時(shí)間）96.33雜項(xiàng)3.29等待0.29Subtotal:99.91行程中時(shí)間合計(jì):317.03售點(diǎn)外時(shí)間合計(jì):388.73ActivityTotMin早晨辦公室時(shí)間一般會(huì)議5.51雜項(xiàng)3.86行走2.03準(zhǔn)備POP1.16等待0.60非業(yè)務(wù)交流)0.58文檔（其他）0.08Subtotal:13.81下午辦公室時(shí)間文檔（其他）15.07文檔工作（訂單/結(jié)算）11.21業(yè)務(wù)交流10.14一般會(huì)議7.84

雜項(xiàng)5.24非業(yè)務(wù)交流3.19行走2.11打電話1.23訂單錄入1.10等待0.77Subtotal:57.89辦公室時(shí)間合計(jì):71.70合肥學(xué)校預(yù)售線路的售點(diǎn)外時(shí)間分析售點(diǎn)外時(shí)間（平均388.73分鐘）ActivityTotMin行程中行2648%16%36%Note:HFcityonly7:261:007:207:300:108:260:378:208:340:149:036:578:459:280:4316:001:0015:3016:311:0117:0016:5817:100:12合肥傳統(tǒng)雜貨渠道預(yù)售線路時(shí)間分析平均日工作時(shí)間＝8小時(shí)34分鐘上班路途時(shí)間=60分鐘平均日拜訪客戶數(shù)=41.5家平均日銷量=120標(biāo)箱售點(diǎn)內(nèi)時(shí)間在辦公室時(shí)間行程中時(shí)間項(xiàng)目時(shí)間持續(xù)時(shí)間最早最遲差別從家出發(fā)時(shí)間到辦公室時(shí)間離開(kāi)辦公室去市場(chǎng)時(shí)間拜訪結(jié)束時(shí)間日結(jié)束時(shí)間48%16%36%Note:HFcityonly7:2719%9%56%16%ActivityTotMinMin/Outlet客戶發(fā)展業(yè)務(wù)交流47.201.14Subtotal:47.201.14生動(dòng)化帶貨行走13.350.32擺放常溫產(chǎn)品5.020.12檢查庫(kù)存3.740.09檢查戶外廣告0.400.01擺放市場(chǎng)用品0.250.01Subtotal:22.770.55雜項(xiàng)行走36.040.87等待34.560.83雜項(xiàng)15.470.37非業(yè)務(wù)交流13.830.33文檔工作11.070.27收取貨款9.640.23個(gè)人時(shí)間8.610.21停/開(kāi)車輛（自行車）5.300.13打電話0.840.02Subtotal:135.373.26下定單銷售交流37.900.91下定單0.420.01Subtotal:38.320.92TotalInOutlet243.665.87合肥傳統(tǒng)雜貨渠道預(yù)銷線路售點(diǎn)內(nèi)時(shí)間分析（平均5.87分鐘）客戶發(fā)展生動(dòng)化雜項(xiàng)下定單19%9%56%16%ActivityTotMinMin/2819.324.712.531.170.413.784.997.318.012.776.032.140.964.9310.876.200.005.0010.0015.0020.0025.00大學(xué)其他中餐館夜總會(huì)承包販賣及食品服務(wù)中餐館超市便利店一般商店－百貨公司食品店傳統(tǒng)雜貨店商業(yè)辦公室小賣亭游樂(lè)/休閑小學(xué)/中學(xué)其他中餐館一般批發(fā)商合肥傳統(tǒng)雜貨預(yù)銷線路的每類售點(diǎn)平均服務(wù)時(shí)間（分鐘）19.324.712.531.170.413.784.99729ActivityTotMin行程中行走售點(diǎn)間121.25到第一家售點(diǎn)15.68從最后一家售點(diǎn)13.22Subtotal:150.15雜項(xiàng)午餐（個(gè)人時(shí)間）28.54等待5.71加油1.45雜項(xiàng)1.21Subtotal:36.91行程中時(shí)間合計(jì):187.06售點(diǎn)外時(shí)間合計(jì):270.34ActivityTotMin早晨辦公室時(shí)間等待12.31檢查手中產(chǎn)品4.78I檢查車輛3.97行走3.64文檔（訂單/結(jié)算）3.10非業(yè)務(wù)交流2.04雜項(xiàng)1.14業(yè)務(wù)交流0.68文檔（其他）0.28Subtotal:31.94下午辦公室時(shí)間非業(yè)務(wù)交流17.58文檔（其他）10.45行走6.07結(jié)算5.81等待4.92雜項(xiàng)3.84文檔（訂單/結(jié)算）1.55業(yè)務(wù)交流0.69晚餐（個(gè)人時(shí)間）0.43Subtotal:51.34辦公室時(shí)間合計(jì):83.28合肥傳統(tǒng)雜貨預(yù)售線路的售點(diǎn)外時(shí)間分析售點(diǎn)外時(shí)間（平均270.34分鐘）ActivityTotMin行程中3049%11%40%Note:HF,WH&HN7:480:227:258:301:058:100:237:598:240:258:338:178:169:090:5316:500:5716:3517:421:0717:4717:0718:171:10合肥/蕪湖/淮南批發(fā)渠道預(yù)售線路時(shí)間分析平均日工作時(shí)間＝9小時(shí)37分鐘上班路途時(shí)間=22分鐘平均日拜訪客戶數(shù)=16.8家平均日銷量=1762標(biāo)箱售點(diǎn)內(nèi)時(shí)間在辦公室時(shí)間行程中時(shí)間項(xiàng)目時(shí)間持續(xù)時(shí)間最早最遲差別從家出發(fā)時(shí)間到辦公室時(shí)間離開(kāi)辦公室去市場(chǎng)時(shí)間拜訪結(jié)束時(shí)間日結(jié)束時(shí)間49%11%40%Note:HF,WH&HN7:483133%16%34%17%ActivityTotMinMin/Outlet客戶發(fā)展業(yè)務(wù)交流79.634.74促銷活動(dòng)13.050.78Subtotal:92.695.52生動(dòng)化檢查庫(kù)存12.110.72擺放常溫產(chǎn)品11.360.68

擺放市場(chǎng)用品9.430.56檢查戶外廣告7.400.44帶貨行走2.120.13清潔售點(diǎn)2.040.12擺放冷凍產(chǎn)品0.200.01Subtotal:44.662.66雜項(xiàng)非業(yè)務(wù)交流34.562.06等待16.370.97文檔工作14.320.85打電話11.370.68雜項(xiàng)8.830.53行走7.560.45停開(kāi)車輛（自行車）4.390.26個(gè)人時(shí)間2.210.13收貨款0.870.05Subtotal:100.485.98下定單銷售交流45.712.72下定單1.390.08Subtotal:47.102.80TotalInOutlet284.9316.963營(yíng)業(yè)所批發(fā)渠道預(yù)銷線路售點(diǎn)內(nèi)時(shí)間分析（平均16.96分鐘）客戶發(fā)展生動(dòng)化雜項(xiàng)下定單33%16%34%17%ActivityTotMinMin3215.1922.3612.4816.4228.4231.5290.900.0010.0020.0030.0040.0050.0060.0070.0080.0090.00100.00一般批發(fā)商超市便利店一般商店食品店ChRestHC其它中餐館3營(yíng)業(yè)所批發(fā)預(yù)銷線路的每類售點(diǎn)平均服務(wù)時(shí)間（分鐘）15.1922.3612.4816.4228.4231.5233ActivityTotMin行程中行走售點(diǎn)間104.30到第一家售點(diǎn)32.01從最后一家售點(diǎn)22.01Subtotal:158.33雜項(xiàng)午餐（個(gè)人時(shí)間）55.20雜項(xiàng)12.40等待3.20Subtotal:70.80行程中時(shí)間合計(jì):229.13售點(diǎn)外時(shí)間合計(jì):292.38ActivityTotMin早晨辦公室時(shí)間一般會(huì)議11.48業(yè)務(wù)交流3.02文檔（其他）2.48雜項(xiàng)1.80早餐（個(gè)人時(shí)間）1.03行走0.90

準(zhǔn)備POP0.72等待0.32非業(yè)務(wù)交流0.28停開(kāi)車輛0.16Subtotal:22.19下午辦公室時(shí)間訂單錄入11.74文檔（訂單/結(jié)算）8.27業(yè)務(wù)交流4.43行走3.73雜項(xiàng)3.01等待2.71打電話2.29非業(yè)務(wù)交流1.89晚餐（個(gè)人時(shí)間）1.43一般會(huì)議1.39結(jié)算0.17Subtotal:41.06辦公室時(shí)間合計(jì):63.253營(yíng)業(yè)所批發(fā)預(yù)售線路的售點(diǎn)外時(shí)間分析售點(diǎn)外時(shí)間（平均292.38分鐘）ActivityTotMin行程中3433%28%39%Note:HFcityonly7:280:307:257:400:157:580:377:518:030:128:357:338:159:120:5716:082:0912:2117:345:1318:1718:0518:400:35合肥銷售主任線路時(shí)間分析平均日工作時(shí)間＝10小時(shí)19分鐘上班路途時(shí)間=30分鐘平均日拜訪客戶數(shù)=17.2家售點(diǎn)內(nèi)時(shí)間在辦公室時(shí)間行程中時(shí)間項(xiàng)目時(shí)間持續(xù)時(shí)間最早最遲差別從家出發(fā)時(shí)間到辦公室時(shí)間離開(kāi)辦公室去市場(chǎng)時(shí)間拜訪結(jié)束時(shí)間日結(jié)束時(shí)間33%28%39%Note:HFcityonly7:3532%28%40%客戶發(fā)展跟蹤雜項(xiàng)ActivityTotMinMin/Outlet客戶發(fā)展業(yè)務(wù)交流62.073.62開(kāi)發(fā)新客戶4.140.24促銷活動(dòng)0.030.00Subtotal:66.243.86跟蹤監(jiān)控生動(dòng)化21.401.25檢查生動(dòng)化12.950.75文檔工作6.810.40核對(duì)拜訪資料卡6.680.39檢查鋪貨率5.290.31處理客戶投訴1.810.11輔導(dǎo)1.300.08收集訂單0.810.05Subtotal:57.063.32雜項(xiàng)行走26.181.53等待19.691.15非業(yè)務(wù)交流14.430.84雜項(xiàng)8.190.48打電話7.640.45個(gè)人時(shí)間4.610.27停開(kāi)車輛1.330.08Subtotal:82.064.78TotalInOutlet205.3611.96合肥銷售主任線路售點(diǎn)內(nèi)時(shí)間分析（平均11.96分鐘）32%28%40%客戶發(fā)展跟蹤雜項(xiàng)ActivityTotM36ActivityTotMin行程中行走售點(diǎn)間163.37到第一家售點(diǎn)14.52從最后一家售點(diǎn)12.99Subtotal:190.88雜項(xiàng)午餐（個(gè)人時(shí)間）34.60等待11.48雜項(xiàng)4.56輔導(dǎo)0.22Subtotal:50.86行程中時(shí)間合計(jì):241.74售點(diǎn)外時(shí)間合計(jì):413.88ActivityTotMin早晨辦公室時(shí)間業(yè)務(wù)交流15.97文檔（檢查清單）12.68一般會(huì)議4.54行走3.46雜項(xiàng)2.23非業(yè)務(wù)交流1.86早餐（個(gè)人時(shí)間）1.29銷售分析1.11處理郵件0.18停開(kāi)車輛0.13打電話0.06Subtotal:43.52下午辦公室時(shí)間一般會(huì)議55.17文檔（檢查清單）33.58業(yè)務(wù)交流16.79打電話7.03非業(yè)務(wù)交流5.31銷售分析3.91雜項(xiàng)3.56行走2.02晚餐（個(gè)人時(shí)間）0.84行走0.41Subtotal:128.62辦公室時(shí)間合計(jì):172.14合肥銷售主任線路售點(diǎn)外時(shí)間分析售點(diǎn)外時(shí)間（平均413.88分鐘）ActivityTotMin行程中行走售點(diǎn)間163.373730%32%38%7:191:207:107:250:158:390:498:288:540:269:285:599:0510:000:5515:271:3913:0317:044:0117:0616:5517:370:42合肥司機(jī)線路時(shí)間分析平均日工作時(shí)間＝8小時(shí)27分鐘上班路途時(shí)間=80分鐘每天送貨客戶數(shù)＝8.8家每天送貨量＝943標(biāo)箱二次裝貨率＝117％售點(diǎn)內(nèi)時(shí)間在辦公室時(shí)間行程中時(shí)間項(xiàng)目時(shí)間持續(xù)時(shí)間最早最遲差別從家出發(fā)時(shí)間到辦公室時(shí)間離開(kāi)辦公室去市場(chǎng)時(shí)間拜訪結(jié)束時(shí)間日結(jié)束時(shí)間30%32%38%7:191:207:107:250:15838ActivityTotMinMin/Outlet售點(diǎn)內(nèi)等待45.195.12業(yè)務(wù)交流)22.492.55卸貨21.572.44文檔工作18.602.11無(wú)貨行走8.740.99停開(kāi)車輛7.400.84收款6.160.70雜項(xiàng)5.590.63非業(yè)務(wù)交流5.510.62帶貨行走5.230.59打電話3.280.37休息（個(gè)人時(shí)間）2.680.30TotalInOutlet152.4417.26合肥司機(jī)線路售點(diǎn)內(nèi)時(shí)間分析（平均17.26分鐘）ActivityTotMinMin/Outlet售點(diǎn)內(nèi)39ActivityTotMin行程中行走售點(diǎn)間53.54到第一家售點(diǎn)38.09從最后一家售點(diǎn)36.61返回二次裝貨5.76Subtotal:134.00雜項(xiàng)午餐（個(gè)人時(shí)間）24.02等待12.58雜項(xiàng)12.06檢查車輛6.86停開(kāi)車輛2.38加油站加油1.52休息（個(gè)人時(shí)間）0.90Subtotal:60.32行程中時(shí)間合計(jì):194.32售點(diǎn)外時(shí)間合計(jì):354.96ActivityTotMin早晨辦公室/倉(cāng)庫(kù)時(shí)間等待16.89非業(yè)務(wù)交流11.58業(yè)務(wù)交流6.47檢查車輛4.92行走3.41文檔工作2.52檢查手中產(chǎn)品1.52停開(kāi)車輛0.79早餐（個(gè)人時(shí)間）0.68雜項(xiàng)0.29清潔車輛0.10Subtotal:49.18下午辦公室/倉(cāng)庫(kù)時(shí)間檢查手中產(chǎn)品16.78非業(yè)務(wù)交流14.84行走12.63等待11.80清潔車輛11.57晚餐（個(gè)人時(shí)間）8.90文檔工作8.79檢查車輛6.56結(jié)算6.13業(yè)務(wù)交流5.08打電話3.87停開(kāi)車輛2.57雜項(xiàng)1.75一般會(huì)議0.18Subtotal:111.46辦公室（倉(cāng)庫(kù)（時(shí)間合計(jì):160.64合肥司機(jī)線路售點(diǎn)外時(shí)間分析售點(diǎn)外時(shí)間（平均354.96分鐘）ActivityTotMin行程中40行動(dòng)點(diǎn) 所有預(yù)售線路每天的路途時(shí)間都顯得太長(zhǎng)，比如：淮南超市預(yù)售線路＝4小時(shí)43分鐘；

蕪湖現(xiàn)調(diào)預(yù)售線路＝4小時(shí)29分鐘；合肥餐飲渠道預(yù)售線路＝4小時(shí)41分鐘；合肥學(xué)校渠道預(yù)售線路＝5小時(shí)17分鐘；合肥市外101預(yù)售線路＝4小時(shí)22分鐘；合肥便利店預(yù)售線路＝5小時(shí)4分鐘。以上表明拜訪區(qū)域的大小和線路拜訪的順序需要調(diào)整需要改變所有的線路結(jié)構(gòu)，其中8種類型的線路需要減成為2種類型線路。建議這2條線路為區(qū)域預(yù)售線路和重點(diǎn)客戶線路；增加摩托車輛的使用，特別是路途時(shí)間較長(zhǎng)的線路；我們的渠道預(yù)售線路從那里開(kāi)始一天工作－即拜訪順序？行動(dòng)點(diǎn)41 售點(diǎn)內(nèi)服務(wù)時(shí)間占總時(shí)間比例都低于基準(zhǔn)60％，如：合肥市外10134%合肥便利店36%蕪湖便利店45%淮南特渠41%合肥現(xiàn)調(diào)39%蕪湖現(xiàn)調(diào)37%合肥學(xué)校35%合肥餐飲42%超市渠道33%各條線路過(guò)多的路途時(shí)間辦公室時(shí)間需要減少（這些活動(dòng)不能增加價(jià)值）要改進(jìn)工作的程序（包括線路拜訪順序）設(shè)立不同渠道的售點(diǎn)內(nèi)拜訪服務(wù)時(shí)間標(biāo)準(zhǔn)行動(dòng)點(diǎn) 售點(diǎn)內(nèi)服務(wù)時(shí)間占總時(shí)間比例都低于基準(zhǔn)60％，如：合肥市外42 日拜訪客戶數(shù)和不同渠道線路的售點(diǎn)內(nèi)服務(wù)時(shí)間需要調(diào)整和改進(jìn)線路類型拜訪客戶數(shù)每售點(diǎn)服務(wù)時(shí)間每售點(diǎn)的生動(dòng)化工作時(shí)間合肥市外10132.15.911.70合肥便利店31.26.871.69淮南便利店35.37.761.50合肥特渠5.559.017.94蕪湖特渠13.521.485.04合肥現(xiàn)調(diào)16.314.462.14蕪湖特渠10.518.718.12合肥餐飲1318.781.71合肥學(xué)校15.713.302.75傳統(tǒng)雜貨店41.55.870.55增加售點(diǎn)內(nèi)服務(wù)時(shí)間，減少拜訪客戶數(shù)或減少售點(diǎn)外時(shí)間，以確保足夠時(shí)間完成高質(zhì)量的拜訪把這些時(shí)間增加到售點(diǎn)內(nèi)的生動(dòng)化和客戶發(fā)展上行動(dòng)點(diǎn) 日拜訪客戶數(shù)和不同渠道線路的售點(diǎn)內(nèi)服務(wù)時(shí)間需要調(diào)整和改進(jìn)43蕪湖零售線路29.17蕪湖特渠線路29.7蕪湖現(xiàn)調(diào)線路23.7蕪湖司機(jī)線路27.06批發(fā)線路11.48理貨員11.92銷售主任59.71減少會(huì)議時(shí)間；（雖然大部分線路的會(huì)議時(shí)間都在合理范圍之內(nèi)）特別是蕪湖營(yíng)業(yè)所會(huì)議時(shí)間太長(zhǎng)！行動(dòng)點(diǎn)

每天的會(huì)議時(shí)間蕪湖零售線路29.17蕪湖特渠線路29.7蕪湖現(xiàn)調(diào)線路23.44合肥市外10136.21蕪湖/淮南市外10144.93合肥零售線路37.07蕪湖零售線路49.86淮南零售線路61.39合肥特渠45.71蕪湖特渠60.64淮南特渠49.02合肥現(xiàn)調(diào)48.93蕪湖現(xiàn)調(diào)38.94合肥司機(jī)29.91蕪湖司機(jī)39.96合肥學(xué)校30.36合肥餐飲40.15銷售主任53.07建議確定每個(gè)崗位的文擋工作時(shí)間減少不必要的和重復(fù)的文擋工作

研究以下這些文擋工作具體在做些什么文擋工作不能直接增加活動(dòng)價(jià)值司機(jī)每天要花30分鐘做文擋工作，建議助理工在司機(jī)送貨結(jié)束回公司倉(cāng)庫(kù)路上協(xié)助其處理文擋工作以便節(jié)省時(shí)間。

行動(dòng)點(diǎn)

每天文檔工作時(shí)間合肥市外10136.21蕪湖/淮南市外10144.93合肥零45合肥的司機(jī)每天有86分鐘在等待，助理工也有87分鐘合肥市外101每天有35.8分鐘等待,蕪湖和淮南則只有3.1分鐘(很好)合肥市外101為何每天花這么多時(shí)間在等待?合肥現(xiàn)調(diào)預(yù)售線路每天等待時(shí)間達(dá)56.95分鐘

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等待時(shí)間合肥的司機(jī)每天有86分鐘在等待，助理工也有87分鐘行動(dòng)點(diǎn)

等46每條線路個(gè)人時(shí)間太長(zhǎng),需要設(shè)立午餐時(shí)間標(biāo)準(zhǔn)合肥市外101預(yù)售上班時(shí)間從8:07-9:17不等,售點(diǎn)結(jié)束拜訪返回辦公室時(shí)間從14:39-17:24不等,反映每條線路客戶數(shù)不均衡或者沒(méi)有認(rèn)真按照線路拜訪合肥市外10167.28蕪湖/淮南市外10173.39合肥零售線路73.58蕪湖零售線路63.20淮南零售線路72.27合肥特渠62.55蕪湖特渠40.15淮南特渠72.76合肥現(xiàn)調(diào)52.08蕪湖現(xiàn)調(diào)64.94車銷37.58批發(fā)59.87學(xué)校110.76餐飲78.88銷售主任41.34理貨員88.32行動(dòng)點(diǎn)

工作制度和(午餐)個(gè)人時(shí)間每條線路個(gè)人時(shí)間太長(zhǎng),需要設(shè)立午餐時(shí)間標(biāo)準(zhǔn)合肥市外1016747蕪湖現(xiàn)調(diào)預(yù)售線路每天銷量太低

要提高拜訪成功率和成交量或者去掉這條線路對(duì)每天每條線路的客戶數(shù)和銷量進(jìn)行回顧,提高均衡性和拜訪效率銷售主任平均每天只花1.7分鐘的時(shí)間培訓(xùn)和輔導(dǎo)下屬清理活躍客戶資料,以便規(guī)劃線路行動(dòng)點(diǎn)

蕪湖現(xiàn)調(diào)預(yù)售線路每天銷量太低行動(dòng)點(diǎn)

48TimeStudy報(bào)告TimeStudy報(bào)告49TimeStudy概述合肥、蕪湖和淮南總共調(diào)查了104條線路（12種不同類型）合肥、蕪湖和淮南調(diào)查的不同結(jié)果三市共花了5周時(shí)間對(duì)三市線路進(jìn)行了抽樣調(diào)查對(duì)合肥廠T.S項(xiàng)目組進(jìn)行了培訓(xùn)TimeStudy概述合肥、蕪湖和淮南總共調(diào)查了104條線50TimeStudy調(diào)研的好處了解銷售人員的工作時(shí)間和活動(dòng)安排；提高銷售人員日常工作效率；建立銷售人員業(yè)務(wù)標(biāo)準(zhǔn)；建立線路服務(wù)系統(tǒng)TimeStudy調(diào)研的好處了解銷售人員的工作時(shí)間和活動(dòng)51抽取線路分布情況抽樣線路中司機(jī)和助理工線路偏多；抽取線路分布情況抽樣線路中司機(jī)和助理工線路偏多；52抽查線路的交通工具合肥營(yíng)業(yè)所Time-Study報(bào)告課件53其他便利店飲食超市住宿、交通批發(fā)售點(diǎn)服務(wù)時(shí)間銷量服務(wù)時(shí)間投入和銷量產(chǎn)出比服務(wù)時(shí)間：包括銷售主任和理貨員的售點(diǎn)服務(wù)時(shí)間從上圖可以分析：超市、批發(fā)、餐飲線路服務(wù)效率較高，但其他線路服務(wù)效率低下。其他便利店飲食超市住宿、交通批發(fā)售點(diǎn)服務(wù)時(shí)間銷量服務(wù)時(shí)間投入5436%51%13%合肥營(yíng)業(yè)所便利店預(yù)售線路時(shí)間分析7:430:167:258:000:357:590:257:558:030:088:248:128:168:510:3516:361:1615:0217:092:0717:5217:3218:160:44平均日工作時(shí)間＝9小時(shí)53分鐘上班路途時(shí)間=16分鐘平均日拜訪客戶數(shù)=31.2家平均日銷量=145標(biāo)箱項(xiàng)目時(shí)間持續(xù)時(shí)間最早最遲差別從家出發(fā)時(shí)間到辦公室時(shí)間離開(kāi)辦公室去市場(chǎng)時(shí)間拜訪結(jié)束時(shí)間日結(jié)束時(shí)間售點(diǎn)內(nèi)工作時(shí)間占工作總時(shí)間的36％；行程中時(shí)間占50％以上，比例過(guò)大（我們的標(biāo)準(zhǔn)是：售點(diǎn)內(nèi)時(shí)間60%,行程中時(shí)間25%,辦公室時(shí)間15%。）。

售點(diǎn)內(nèi)時(shí)間在辦公室時(shí)間行程中時(shí)間36%51%13%合肥營(yíng)業(yè)所便利店預(yù)售線路時(shí)間分析7:4305517%25%39%19%客戶發(fā)展生動(dòng)化雜項(xiàng)下定單合肥便利店預(yù)銷線路售點(diǎn)內(nèi)時(shí)間分析（平均214.02分鐘）ActivityTotMinMin/Outlet客戶發(fā)展業(yè)務(wù)交流39.241.26促銷活動(dòng)0.240.01開(kāi)發(fā)新客戶0.110.00Subtotal:39.591.27生動(dòng)化擺放常溫產(chǎn)品15.920.51張貼POP15.110.49檢查庫(kù)存10.450.34檢查戶外廣告8.910.29清潔工作1.590.05帶貨行走0.430.01擺放冷凍產(chǎn)品0.150.00Subtotal:52.561.69雜項(xiàng)非業(yè)務(wù)交流17.830.57文檔工作15.400.49行走14.560.47等待12.160.39打電話9.010.29雜項(xiàng)7.520.24個(gè)人時(shí)間3.480.11停/開(kāi)車輛2.110.07收款0.360.01Subtotal:82.412.65下定單銷售交流35.321.13

下定單4.140.13Subtotal:39.461.27售點(diǎn)內(nèi)總時(shí)間：214.026.8717%25%39%19%客戶發(fā)展生動(dòng)化雜項(xiàng)下定單合肥便利店預(yù)5616.431.713.6215.327.676.169.533.397.6814.541.4014.542.4012.565.9065.5110.330.002.004.006.008.0010.0012.0014.0016.0018.00酒吧Spec.ret.快餐店超市便利店一般商店－百貨公司其它類別飲食場(chǎng)所食品店傳統(tǒng)雜貨店現(xiàn)賣場(chǎng)一般商店－百貨公司小賣亭Am/Rec夜總會(huì)大學(xué)交通運(yùn)輸流動(dòng)熟食販賣店ChRestHC其他中餐館批發(fā)商合肥便利店預(yù)銷線路的每類售點(diǎn)平均服務(wù)時(shí)間（分鐘）16.431.713.6215.327.676.169.5357ActivityTotMin早晨辦公室時(shí)間一般會(huì)議5.05業(yè)務(wù)交流3.59整理文檔3.39雜項(xiàng)2.11非業(yè)務(wù)交流2.06行走1.80準(zhǔn)備POP1.76等待1.49個(gè)人時(shí)間（早餐）1.21檢查車輛0.37檢查手中產(chǎn)品0.32Subtotal:23.15下午辦公室時(shí)間整理文檔11.87錄入訂單6.71文檔工作（訂單結(jié)算)6.41業(yè)務(wù)交流5.34行走4.84雜項(xiàng)3.61等待2.78打電話2.65非業(yè)務(wù)交流2.56個(gè)人時(shí)間（晚餐）2.18一般會(huì)議1.73結(jié)算工作1.51Subtotal:52.2辦公室時(shí)間合計(jì):75.35ActivityTotMin行程中行走售點(diǎn)間154.07行走至第一家售點(diǎn)25.19離開(kāi)最后一家售點(diǎn)23.59Subtotal:202.84雜項(xiàng)午餐時(shí)間/個(gè)人時(shí)間63.99行走雜項(xiàng)33.08等待2.27加油1.33Subtotal:100.67行程中時(shí)間合計(jì):303.51售點(diǎn)外時(shí)間合計(jì):378.86合肥便利店預(yù)售線路的售點(diǎn)外時(shí)間分析售點(diǎn)外時(shí)間（平均378.86分鐘）ActivityTotMin早晨辦公室時(shí)間一般5842%10%48%7:410:177:208:000:407:580:297:577:590:028:278:388:118:390:2817:050:3416:4017:451:0517:3917:3618:210:45合肥餐飲渠道預(yù)售線路時(shí)間分析平均日工作時(shí)間＝9小時(shí)41分鐘上班路途時(shí)間=17分鐘平均日拜訪客戶數(shù)=13家平均日銷量=54標(biāo)箱售點(diǎn)內(nèi)時(shí)間在辦公室時(shí)間行程中時(shí)間項(xiàng)目時(shí)間持續(xù)時(shí)間最早最遲差別從家出發(fā)時(shí)間到辦公室時(shí)間離開(kāi)辦公室去市場(chǎng)時(shí)間拜訪結(jié)束時(shí)間日結(jié)束時(shí)間42%10%48%7:410:177:208:000:4075925%9%50%16%ActivityTotMinMin/Outlet客戶發(fā)展業(yè)務(wù)交流58.524.50開(kāi)發(fā)新客戶2.850.22促銷活動(dòng)0.730.06Subtotal:62.104.78生動(dòng)化檢查庫(kù)存13.161.01擺放常溫產(chǎn)品7.180.55擺放冷凍產(chǎn)品1.170.09張貼POP0.490.04帶貨行走0.090.01清潔衛(wèi)生0.090.01檢查戶外廣告0.030.00Subtotal:22.201.71雜項(xiàng)非業(yè)務(wù)交流34.852.68文檔工作23.671.82行走21.071.62等待17.711.36雜項(xiàng)10.210.79打電話7.400.57停/開(kāi)車輛（自行車）3.440.26個(gè)人時(shí)間1.480.11收取貨款0.730.06Subtotal:120.569.27下定單銷售交流38.282.94下定單1.060.08Subtotal:39.343.03售點(diǎn)內(nèi)時(shí)間合計(jì)：244.2018.78合肥餐飲預(yù)銷線路售點(diǎn)內(nèi)時(shí)間分析（平均18.78分鐘）客戶發(fā)展生動(dòng)化雜項(xiàng)下定單25%9%50%16%ActivityTotMinMin/6014.1430.154.1815.4316.4020.8824.6311.7446.0322.6515.6840.400.005.0010.0015.0020.0025.0030.0035.0040.0045.0050.00超市食品店傳統(tǒng)雜貨店便利店一般商店－百貨公司酒吧批發(fā)商.大學(xué)運(yùn)動(dòng)場(chǎng)所ChRestHC其他中餐館非中式餐館合肥餐飲預(yù)銷線路的每類售點(diǎn)平均服務(wù)時(shí)間（分鐘）14.1430.154.1815.4316.4020.88261ActivityTotMin早晨辦公室時(shí)間業(yè)務(wù)交流7.43一般會(huì)議5.25整理文檔5.03雜項(xiàng)2.06行走1.28等待1.26非業(yè)務(wù)交流0.84文檔工作（訂單結(jié)算）0.83準(zhǔn)備POP0.31個(gè)人時(shí)間（早餐）0.22檢查車輛（自行車）0.15Subtotal:24.66下午辦公室時(shí)間整理文檔7.46業(yè)務(wù)交流6.00訂單錄入4.88一般會(huì)議4.38文檔工作（訂單結(jié)算）)3.16雜項(xiàng)1.77行走1.54非業(yè)務(wù)交流1.11打電話0.91等待0.19結(jié)算0.04Subtotal:31.43辦公室時(shí)間合計(jì):56.09ActivityTotMin行程中行走售點(diǎn)間144.65到達(dá)第一家售點(diǎn)29.06離開(kāi)最后一家售點(diǎn)15.86Subtotal:189.58雜項(xiàng)午餐（個(gè)人時(shí)間）77.18雜項(xiàng)13.37等待0.95Subtotal:91.50行程中時(shí)間合計(jì):281.08售點(diǎn)外時(shí)間總計(jì):337.17合肥餐飲預(yù)售線路的售點(diǎn)外時(shí)間分析售點(diǎn)外時(shí)間（平均337.17分鐘）ActivityTotMin早晨辦公室時(shí)間業(yè)務(wù)交流7.436255%13%32%7:250:417:207:300:108:060:317:588:280:308:378:348:119:191:0817:110:4416:3417:290:5517:5517:4118:170:36合肥超市渠道預(yù)售線路時(shí)間