惠普公司商務(wù)模板之新世界新時(shí)期的知識(shí)管理課件

KnowledgeManagementintheRealWorldLecturegivenatLawrenceTechnologicalUniversityStanGarfield

October20,2007KnowledgeManagementintheRe

WhatisKnowledgeManagement?KnowledgeManagementistheartoftransforminginformationandintellectualassetsintoenduring

valueforanorganization’sclientsanditspeople.Thepurposeofknowledgemanagementisto:FosterthereuseofintellectualcapitalEnablebetterdecisionmakingCreatetheconditionsforinnovationKMprovidespeople,processes,andtechnologytohelpknowledgeflowtotherightpeopleattherighttimesotheycanactmoreefficientlyandeffectively20Oct20072

WhatisKnowledgeManagement?Inventwhenneeded…Whymanageknowledge?

1.PreventredundanteffortButdon’treinventthewheel!20Oct20073Inventwhenneeded…WhymanageWhymanageknowledge?

2.Avoidrepeatingpastmistakes20Oct20074Whymanageknowledge?

2.AvoidWhymanageknowledge?

3.Takeadvantageofwhatothersalreadyknow20Oct20075Whymanageknowledge?

3.TakeHowtoDoKnowledgeManagementSharewhatyouhavelearned,created,andprovedInnovatetobemorecreative,inventive,andimaginativeReusewhatothershavealreadylearned,created,andprovedCollaboratewithotherstotakeadvantageofwhattheyknowLearnbydoing,fromothers,andfromexistinginformation20Oct20076HowtoDoKnowledgeManagement

ShareAskquestionsandrequesthelp–otherswillbenefitfromtheanswersAnswerquestionsandprovidehelp–beingthewhiteknightisgratifyingOffertips,insights,andusefullinks–payitforward,buildyourreputation20Oct20077

ShareAskquestionsandrequesShare:HPusershelpeachotheroutQuestion:Apr10,2007IhavebeengettingaproblemwhensearchingusingGoogle.WhenIgettheresultsandclickononeofthemitredirectsmetoanothersiteandnottotheselectedsite.Answer:Apr11,2007Youhavespyware.Usespywareremovalsoftware.Updatetothelatestsignaturesbeforestartingscan.Yourproblemwillbesolved.20Oct20078Share:HPusershelpeachothe

Innovate:HPSocialNetwork20Oct20079

Innovate:HPSocialNetwork20Reuse:HPProposalWeband

PresentationBuilderThisslideandmanyothersarereusedfromexistingpresentations.Thinkofhowmuchworkitwouldtaketocreatethemfromscratch.20Oct200710Reuse:HPProposalWeband

Pre

Collaborate:KMTeamMarcusFunkeProcessProjectManagementAndrewGentTechnologyArchitectureStanGarfieldPeopleCommunicationsBernardHenneckerCommunitiesUserInterface20Oct200711

Collaborate:KMTeamMarcusFu

LearnReadWatchAttendListen20Oct200712

LearnReadWatchAttendListen20KnowledgeManagementMissionThemissionoftheHPServicesKnowledgeManagementprogramistoinstitutionalizeknowledgecreation,sharing,andreuseto:IncreaseourwinrateDrivedownsalesanddeliverycostsIncreaseengagementquality20Oct200713KnowledgeManagementMission20GoalsofKnowledgeManagementIncreaseorders,revenue,andprofitsby:ReusingmaterialsandexpertiseAvoidingredundanteffortAvoidingmakingthesamemistakestwiceTakingadvantageofexistingexpertiseandexperienceMakingiteasytofindinformationandresourcesCommunicatingimportantinformationwidelyandquicklyPromotingstandard,repeatableserviceofferingsProvidingmethods,tools,templates,examples,&datatostreamlinesellinganddeliveringMakingscarceexpertisewidelyavailableShowingourcustomershowweuseourknowledgefortheirbenefitAcceleratingdeliverytoourcustomersStimulatinginnovationandgrowthEnablingHPServicestoleverageitssizeMakingourbestproblem-solvingexperiencesreusable20Oct200714GoalsofKnowledgeManagementIKnowledgeManagementUnifiedViewPEOPLEPROCESSTECHNOLOGYPracticeKMWWLead:1perRegionLead:1perRegionKM-KMLead:1per-K-Advisor:1perWWKMTeam-People-Technology-ProcessMETRICSEMEAAPJAmericasPracticesInventCapture

ReuseKnowledgeCapture&ReuseCommunitiesofPracticeBestPracticeReplicationProjectTeamCollaborationContentManagement&GovernanceKnowledgeCapture&ReuseCommunitiesofPracticeBestPracticeReplicationProjectTeamCollaborationContentManagement&GovernanceContentManagement&GovernanceAuthoringExcellenceProgramIPcreationInventionDisclosurePatentsWindowsSharePointServices(WSS)SharePointPortalServer(SPS)UBB.threads(threadeddiscussions)HPVirtualRooms(webinars)@hpportal(intranet)Roller(HPblogs)MediaWiki(HPedia)SpecializedapplicationsCountryKM-KMLead:0-1per-K-Advisor:0-1perWWParticipation:ThenumberofemployeeswhoparticipateinForums(subscriptions,postings,websitevisits),dividedbythetotalnumberofemployeesCapture:ThenumberofnewprojectprofilesintheProjectProfileRepository,dividedbythenumberofnewprojectsReuse:Theaverageamountofreusereportedinnewprojectprofiles,averagingBid&Delivery20Oct200715KnowledgeManagementUnifiedVKnowledgeManagementComponentsPeoplecultureandvaluesknowledgemanagersusersurveyssocialnetworkscommunitiestrainingdocumentationcommunicationsTechnologyuserinterfaceintranetteamspacesvirtualmeetingroomsportalsrepositoriesthreadeddiscussionsexpertiselocatorsmetadataandtagssearchenginesarchivingProcessmethodologiescreationcapturereuselessonslearnedprovenpracticescollaborationcontentmanagementclassificationmetricsandreportingmanagementofchangeworkflowvaluationsocialnetworkanalysisappreciativeinquirystorytellingblogswikispodcastssyndicationsocialsoftwareexternalaccessworkflowapplicationsprocessautomatione-learningsubscriptionspointstrackingreportingknowledgeadvisorsgoalsandmeasurementsincentivesandrewards20Oct200716KnowledgeManagementComponent20Oct20071720Oct200717PEOPLE:KMExpectationsTheTechnicalCareerPath(TCP)andProgramManagementCareerPath(PMCP)requireconsultantsandprogrammanagerstoshareknowledgebybecomingknowledgecontributorsandsharingexperienceonanongoingbasisReaddocumentsandtakeself-pacedtrainingBigPictureDocumentsUserGuidesandWBTKMFAQHowtoRecordTimeSpentonKMActivitiesKCRExpectations20Oct200718PEOPLE:KMExpectationsTheTecCapture:Capturecontentandexperiencefrombidsandprojects(projectprofiles,lessonslearnedreports,bid/projectdocuments,solutioncollateral/servicekitcontent,knowledgebriefs)Reuse:Reusecontentandexperienceinbidsandprojects(solutioncollateral/servicekitcontent,lessonslearnedreports,bid/projectdocuments,knowledgebriefs)Participation:Activelyparticipateinatleastonecommunityofpractice,withspecialfocusonsubscribingandpostingtoForumsPEOPLE:EmployeeKMGoals20Oct200719Capture:CapturecontentandePEOPLE:KMStarsTellTheirStories20Oct200720PEOPLE:KMStarsTellTheirStPEOPLE:KMStarsIncentivePointsSystem20Oct200721PEOPLE:KMStarsIncentivePoiPEOPLE:AuthoringExcellenceProgramRewardsHPSpersonnelwhohelpraisecustomerawarenessofHPServicescapabilitiesthroughthepublicationofwhitepapers,articles,andbooks,orwhogivepresentationstorecognizedindustryforums20Oct200722PEOPLE:AuthoringExcellencePPEOPLE:InnovationIncentiveProgramTheprimaryobjectiveistoincreasethenumberandqualityofInventionDisclosuressubmittedtotheLegalDepartment,therebyresultinginmoreandhigherqualitypatentsandastrongerpatentportfolioforHP20Oct200723PEOPLE:InnovationIncentivePPEOPLE:KnowledgeAdvisorsApplicationConsultancyAdviseonusingcollaborativeworkspacesAdviseonusingtheKnowledgeNetwork

ReusableCollateralAssistinlocatingreusablecollateralAssistinsearchingforinformationtomeetproposaldeadlinesorwhentheuserisnotconnectedtotheHPnetwork

ConnecttoKnowledgeSourcesAssistinlocatingrelevantknowledgesourcesDirectfeedbacktotherightpersonwithintheKMteam

KnowledgeCapture&ReuseSupportAssistusersinprojectprofilecreationEvaluatesubmittedprojectprofiles,andfollowuptoimprovequalityTraining&CommunicationandUserSupportHostwebinarsandwalkthroughsontheKnowledgeNetworkCommunicateKnowledgeNetworkinformationasappropriateAssistwithcollaborationandcommunityusage20Oct200724PEOPLE:KnowledgeAdvisorsApplPEOPLE:KnowledgeAdvisorsPage20Oct200725PEOPLE:KnowledgeAdvisorsPagPEOPLE:CommunitiesCommunitiesaregroupsofpeoplewhoshareaconcern,asetofproblems,orapassionaboutatopic,andwhodeepentheirunderstandingandknowledgeofthisareabyinteractingonanongoingbasis.Professionsarecommunitiesofpracticewiththerichestsetofactivities,governance,andstructure.SolutionCommunitiesareforHPSportfoliosolutionsthatdonotcurrentlymaptoanyoftheProfessions–theycanevolvetobecomeProfessions.SpecialtyForumsarefornichetopicsthatdon’trequireformalcommunitiesbutneedthreadeddiscussionsforcollaboration–theycanevolvetobecomecommunities.SpecialtyForums

SolutionCommunitiesProfessions@hpPortal

KnowledgeNetworkProfessionsLearning&DevelopmentdrivenDevelopmemberstofitintoaparticularrole,beproficientinthisrole,andbeabletodeliverservicesfromwithinthatroleMotivation:mastertheprofessionSolutionCommunitiesFocusedontheparticulartopicVariousrolescanparticipatePassionisfocusedondeveloping,selling,anddeliveringaspecificsolutionsetandbecomingveryknowledgeableaboutthetopicMotivation:sellanddeliverexpertlySpecialtyForumsLooselyconnectedgroupsofpeoplewhowanttolearnaboutaparticulartopicNocommitmentintermsofdeliveringsomethingtogetherMotivation:askandlearn20Oct200726PEOPLE:CommunitiesCommunitiesPEOPLE:HPProfessionsProgram20Oct200727PEOPLE:HPProfessionsProgramPEOPLE:HPProfessions–Example20Oct200728PEOPLE:HPProfessions–ExampPEOPLE:SocialNetworking20Oct200729PEOPLE:SocialNetworking20OcPROCESS:HPServicesKnowledgeFlow

CustomerEngagementRoadmapValuetoCustomerKnowledgefromHP/

OutsideHPKnowledgeinRepositoriesandCollaborativeWorkspacesExplicitKnowledgeinPeopleTacitHPServicesKnowledgeOtherHPKnowledge

Capture

InventReuseKMMeasuresReinforcing

BehaviorKCRProcessandPolicy20Oct200730PROCESS:HPServicesKnowledgeIdentifyOpportunityOpportunityDevelop&Negotiate&CloseImplement&EnsureExpand&ExtendDevelop&ProposeNegotiate&CloseWon&DeployWon&ExpandSellingStageRoadmapStageOpportunity

CreationOpportunity

EvaluationDevelopment&BidNegotiate

&CloseDeliveryUnderstandCustomerValidateOpportunityQualifyOpportunitySOAREventsOpportunity

Assessment

ApprovalBidApprovalTs&Cs

ApprovalScopeChange

ApprovalKey

DeliverablesOpportunity

Profile,LeadManager&BidSponsorOpportunityPlan&Initial

BidPlanSolution&BidContract&OrderSOW/SLADelivery,ScopeChange,RiskManagement,Upsell&RenewalProgramandAccountReviewsOpportunityQualificationBidAssuranceWin/LossOSAccount,Start-up,DeliveryStatus,DetailedDelivery&CloseoutWin/LossReviewSnapshot,LessonsLearnedClose-OutReportSOW,ProjectPlanPROCESS:CustomerEngagementRoadmapProjectKMContentProjectProfileSOW,ProjectPlanWin/LossReviewLessonsLearnedClose-OutReportProposal20Oct200731IdentifyOpportunityOpportunityPROCESS:KnowledgeCapture&Reuse20Oct200732PROCESS:KnowledgeCapture&RPROCESS:KMMetricsDashboardCaptureThenumberofnewprojectsrecordedinthePPRasapercentageofallnewprojectsbooked.Goal:80%ReuseTheaverageamountofprojectcontentthatwasreusedbynewprojectsenteredintothePPRforthismonth.Goal:45%PPRUsageThenumberofemployeeswhoreviewedoneormoreprojectprofilesfromthePPRthismonth,asapercentageoftotalC&Ipopulation.Goal:20%PortalUsageThenumberofemployeeswhovisitedoneormorepracticeportalslookingforofficialcontentthismonth,asapercentageoftotalC&Ipopulation.Goal:40%ParticipationThenumberofemployeeswhoparticipatedintheforums(eitheronlineorasasubscriber)thismonth,asapercentageoftotalC&Ipopulation.Goal:50%23%61%76%34%14%20Oct200733PROCESS:KMMetricsDashboardCTECHNOLOGY:OverallKMArchitectureTheHPSKMenvironmentisorganizedinto3layers:IntranetsitesCommunityportalsTeamcollaborationspacesHPSTSG@HP…TeamsCommunitiesIntranet20Oct200734TECHNOLOGY:OverallKMArchiteTECHNOLOGY:KnowledgeNetwork20Oct200735TECHNOLOGY:KnowledgeNetwork2KnowledgeNetwork–A-ZIndex20Oct200736KnowledgeNetwork–A-ZIndex2EngagementKnowledgeMap20Oct200737EngagementKnowledgeMap20OctEngagementKnowledgeMap(continued)20Oct200738EngagementKnowledgeMap(contSimpleGuidetoKM20Oct200739SimpleGuidetoKM20Oct20073KnowledgeNetworkSearchTips20Oct200740KnowledgeNetworkSearchTips2KnowledgeNetwork–RemoteAccess20Oct200741KnowledgeNetwork–RemoteAccProjectTeamCollaborationProjectteamsshouldcollaborateduringtheprojectlifecycleWindowsSharePointServices(WSS)Providessupportforweb-basedteamcollaborationServer-basedsecurespacesthatareaccessiblefromawebbrowserorthedesktop–online,withnoclientsoftwareStandardtemplatesprovidedforprojectsNewfunctionscanbeaddedandthehomepageiseasilycustomizedCreateTeamSpacesthroughself-servicesTrainingUserGuidesExternalaccessforpartnersandcustomers20Oct200742ProjectTeamCollaborationProjCreatingaWSSTeamSpace20Oct200743CreatingaWSSTeamSpace20OcCreatingaWSSTeamSpace(continued)20Oct200744CreatingaWSSTeamSpace(conCreatingaWSSTeamSpace(continued)20Oct200745CreatingaWSSTeamSpace(conWindowsSharePointServices–

ProjectTeamSpaceExample20Oct200746WindowsSharePointServices–

WindowsSharePointServices–

InternalTeamSpaceExample20Oct200747WindowsSharePointServices–

SharePointPortalServerProvidessupportforCommunityofPracticespaces,andalsoforkeyknowledgerepositories.Provideseasyaccesstoserver-basedsecurespacesthatareaccessiblefromawebbrowserorthedesktop.Newfunctionscanbeaddedtothespaceandthehomepageiseasilycustomized.Contentcanbeaddedandmanagedbysubjectmatterexperts;noneedforlibrariansorgatekeepers(althoughapprovalscanbeused).20Oct200748SharePointPortalServerProvidSharePointPortalServer–

ExamplePracticePortal20Oct200749SharePointPortalServer–

ExaWebPublishingCenterandSharePoint:

IndustryPracticePortal20Oct200750WebPublishingCenterandSharProjectProfileRepositoryEachprojectwebidon,winanddelivershouldhaveaprofileintherepositorythatcanbereadilysearched,basedonindustry,customer,ormarketofferingProfilesaresimpleandeasytoenterTocreateaprofile,inthelowermiddleofthepageunder“AddingaProfile“clickon“Addanitem”EntertheinformationintheformIncludecontactinformationformoreinformationontheprojectunder“TeamList“Enterasmuchinformationasisavailable,thenclickon“SaveandClose“atthetopofpage20Oct200751ProjectProfileRepositoryEachProjectProfileRepository20Oct200752ProjectProfileRepository20OProjectProfileSubmissionForm20Oct200753ProjectProfileSubmissionForProjectProfileSubmissionForm(continued)20Oct200754ProjectProfileSubmissionForProjectProfileRepository–

BrowsebyCountry20Oct200755ProjectProfileRepository–

BProjectProfileRepository–

BrowsebyIndustry20Oct200756ProjectProfileRepository–

BProjectProfileRepository–

BrowsebyMarketOffering20Oct200757ProjectProfileRepository–

BProjectProfileRepository–

ExampleofaProfile20Oct200758ProjectProfileRepository–

EProjectProfileRepository–

ExampleofaProfile(continued)20Oct200759ProjectProfileRepository–

EProjectDocumentLibrary&ContributionWizard20Oct200760ProjectDocumentLibrary&ConCommunityDirectory20Oct200761CommunityDirectory20Oct2007HPForums–ThreadedDiscussions20Oct200762HPForums–ThreadedDiscussioHPForumsAdhocthreadeddiscussionsUserscanparticipateeitherbytheWeborbyemail,andreadbyRSSMembersinteractwithotherpeopleinterestedinaparticulartopicAskquestions,provideanswers,shareideas,communicatetrendsThereareforumsforeachoftheProfessionsandSolutionCommunities,aswellasmanyothersubjectsWebThreadEmailThreadRSSFeed20Oct200763HPForumsAdhocthreadeddiscuAsktheExpert20Oct200764AsktheExpert20Oct200764KnowledgeBriefsKnowledgebriefsareexactlythat:shortbutdetailedsnippetsofinformationonavarietyoftopics,whethertheybeaspectsofestablishedtechnologiesoroverviewsofthelatestITtrend.Thepurposeofknowledgebriefsistoshareinformationquickly,passingalonginsights,tipsandtricks,andothernuggetsofknowledgetootherHPemployees.Awardsaregiventofrequentknowledgebriefcontributors20Oct200765KnowledgeBriefsKnowledgebrieKnowledgeBriefsViewer20Oct200766KnowledgeBriefsViewer20OctKnowledgeBrief–Example20Oct200767KnowledgeBrief–Example20OcHPGlobalMethod20Oct200768HPGlobalMethod20Oct200768HPGlobalMethod–

HPSMethodologyCatalogue20Oct200769HPGlobalMethod–

HPSMethodoHPGlobalMethod–

ProcessLibrary20Oct200770HPGlobalMethod–

ProcessLibHPGlobalMethodPM–

ProjectManagementMethodology20Oct200771HPGlobalMethodPM–

ProjectHPReference2WinProgram–

SubmitaWin20Oct200772HPReference2WinProgram–

SubHPReference2WinProgram–

AdvancedSearch20Oct200773HPReference2WinProgram–

AdvTacitKnowledgeSharing:

WinningtheBidForumandHPSPodcast20Oct200774TacitKnowledgeSharing:

WinniHPServicesPortfolio20Oct200775HPServicesPortfolio20Oct20HPMarketVision–MarketResearch20Oct200776HPMarketVision–MarketReseabooks24x7(viaHPLabs)–

OnlineAccesstoIT&BusinessBooks20Oct200777books24x7(viaHPLabs)–

OnliHPVirtualRooms20Oct200778HPVirtualRooms20Oct200778Grow@hp(e-learning)20Oct200779Grow@hp(e-learning)20Oct20Software:GDASReusePortaland

CMEIPAssetCatalogue20Oct200780Software:GDASReusePortalanExpertiseLocator–FindConsultantin

ResourceManagementMarketPlace20Oct200781ExpertiseLocator–FindConsuKnowledgeNetworkNews(monthly)20Oct200782KnowledgeNetworkNews(monthlTestyourknowledge:WhichWeb2.0toolwouldyouuseforeachofthese?SharePublishyourinsightsTagyourfavoritewebsitessothatotherscanalsobenefitInnovateImproveuponadocumentwithagroupofcolleaguesMeetnewpeopletobrainstormanddevelopnewideasReuseFindmarketresearchtouseinapresentationLinktothegoodideasofthoughtleaders,andexpanduponthemCollaborateAskforhelpfromothersFindpeoplewithsimilarinterestsLearnListentoaninterviewwithanexpertFindoutwhattheconsensuspositionisonagiventopic20Oct200783Testyourknowledge:WhichWebWeb1.0:SearchableWeb(singlestartingpoint)20Oct200784Web1.0:SearchableWeb(singlWeb2.0:ThreadedDiscussions–

HPForumsRSSFeedEmailThreadWebThread20Oct200785Web2.0:ThreadedDiscussionsWeb2.0:Wiki-HPedia20Oct200786Web2.0:Wiki-HPedia20Oct2Web2.0:Blog-KnowledgeSharingWeekly20Oct200787Web2.0:Blog-KnowledgeSharWeb2.0:Podcast-HPSOnPoint20Oct200788Web2.0:Podcast-HPSOnPointWeb2.0:SocialNetworkingSitesFacebookme@hpLinkedIn20Oct200789Web2.0:SocialNetworkingSitWeb2.0:SocialBookmarks(likedel.icio.us)20Oct200790Web2.0:SocialBookmarks(likWeb2.0:VirtualWorlds–SecondLife20Oct200791Web2.0:VirtualWorlds–SecoTestyourknowledge:AnswersSharePublishyourinsights-BlogTagyourfavoritewebsitessothatotherscanalsobenefit-SocialbookmarksInnovateImproveuponadocumentwithagroupofcolleagues-WikiMeetnewpeopletobrainstormanddevelopnewideas-VirtualworldReuseFindmarketresearch-SearchengineLinktothegoodideasofthoughtleaders,andexpanduponthem-BlogCollaborateAskforhelpfromothers-ThreadeddiscussionFindpeoplewithsimilarinterests-SocialnetworkingsiteLearnListentoaninterviewwithanexpert-PodcastFindoutwhattheconsensuspositionisonagiventopic-Wiki20Oct200792Testyourknowledge:AnswersShWeb2.0:Pligg(likeDigg)20Oct200793Web2.0:Pligg(likeDigg)20OWeb2.0:WaterCooler20Oct200794Web2.0:WaterCooler20Oct200Web2.0:Uncut(likeYouTube)20Oct200795Web2.0:Uncut(likeYouTube)2Source:ArkGroup20Oct200796Source:ArkGroup20Oct200796LearningMore:KMHomePage

/20Oct200797LearningMore:KMHomePage

ht20Oct20079820Oct20079820Oct20079920Oct200799KnowledgeManagementintheRealWorldLecturegivenatLawrenceTechnologicalUniversityStanGarfield

October20,2007KnowledgeManagementintheRe

WhatisKnowledgeManagement?KnowledgeManagementistheartoftransforminginformationandintellectualassetsintoenduring

valueforanorganization’sclientsanditspeople.Thepurposeofknowledgemanagementisto:FosterthereuseofintellectualcapitalEnablebetterdecisionmakingCreatetheconditionsforinnovationKMprovidespeople,processes,andtechnologytohelpknowledgeflowtotherightpeopleattherighttimesotheycanactmoreefficientlyandeffectively20Oct2007101

WhatisKnowledgeManagement?Inventwhenneeded…Whymanageknowledge?

1.PreventredundanteffortButdon’treinventthewheel!20Oct2007102Inventwhenneeded…WhymanageWhymanageknowledge?

2.Avoidrepeatingpastmistakes20Oct2007103Whymanageknowledge?

2.AvoidWhymanageknowledge?

3.Takeadvantageofwhatothersalreadyknow20Oct2007104Whymanageknowledge?

3.TakeHowtoDoKnowledgeManagementSharewhatyouhavelearned,created,andprovedInnovatetobemorecreative,inventive,andimaginativeReusewhatothershavealreadylearned,created,andprovedCollaboratewithotherstotakeadvantageofwhattheyknowLearnbydoing,fromothers,andfromexistinginformation20Oct2007105HowtoDoKnowledgeManagement

ShareAskquestionsandrequesthelp–otherswillbenefitfromtheanswersAnswerquestionsandprovidehelp–beingthewhiteknightisgratifyingOffertips,insights,andusefullinks–payitforward,buildyourreputation20Oct2007106

ShareAskquestionsandrequesShare:HPusershelpeachotheroutQuestion:Apr10,2007IhavebeengettingaproblemwhensearchingusingGoogle.WhenIgettheresultsandclickononeofthemitredirectsmetoanothersiteandnottotheselectedsite.Answer:Apr11,2007Youhavespyware.Usespywareremovalsoftware.Updatetothelatestsignaturesbeforestartingscan.Yourproblemwillbesolved.20Oct2007107Share:HPusershelpeachothe

Innovate:HPSocialNetwork20Oct2007108

Innovate:HPSocialNetwork20Reuse:HPProposalWeband

PresentationBuilderThisslideandmanyothersarereusedfromexistingpresentations.Thinkofhowmuchworkitwouldtaketocreatethemfromscratch.20Oct2007109Reuse:HPProposalWeband

Pre

Collaborate:KMTeamMarcusFunkeProcessProjectManagementAndrewGentTechnologyArchitectureStanGarfieldPeopleCommunicationsBernardHenneckerCommunitiesUserInterface20Oct2007110

Collaborate:KMTeamMarcusFu

LearnReadWatchAttendListen20Oct2007111

LearnReadWatchAttendListen20KnowledgeManagementMissionThemissionoftheHPServicesKnowledgeManagementprogramistoinstitutionalizeknowledgecreation,sharing,andreuseto:IncreaseourwinrateDrivedownsalesanddeliverycostsIncreaseengagementquality20Oct2007112KnowledgeManagementMission20GoalsofKnowledgeManagementIncreaseorders,revenue,andprofitsby:ReusingmaterialsandexpertiseAvoidingredundanteffortAvoidingmakingthesamemistakestwiceTakingadvantageofexistingexpertiseandexperienceMakingiteasytofindinformationandresourcesCommunicatingimportantinformationwidelyandquicklyPromotingstandard,repeatableserviceofferingsProvidingmethods,tools,templates,examples,&datatostreamlinesellinganddeliveringMakingscarceexpertisewidelyavailableShowingourcustomershowweuseourknowledgefortheirbenefitAcceleratingdeliverytoourcustomersStimulatinginnovationandgrowthEnablingHPServicestoleverageitssizeMakingourbestproblem-solvingexperiencesreusable20Oct2007113GoalsofKnowledgeManagementIKnowledgeManagementUnifiedViewPEOPLEPROCESSTECHNOLOGYPracticeKMWWLead:1perRegionLead:1perRegionKM-KMLead:1per-K-Advisor:1perWWKMTeam-People-Technology-ProcessMETRICSEMEAAPJAmericasPracticesInventCapture

ReuseKnowledgeCapture&ReuseCommunitiesofPracticeBestPracticeReplicationProjectTeamCollaborationContentManagement&GovernanceKnowledgeCapture&ReuseCommunitiesofPracticeBestPracticeReplicationProjectTeamCollaborationContentManagement&GovernanceContentManagement&GovernanceAuthoringExcellenceProgramIPcreationInventionDisclosurePatentsWindowsSharePointServices(WSS)SharePointPortalServer(SPS)UBB.threads(threadeddiscussions)HPVirtualRooms(webinars)@hpportal(intranet)Roller(HPblogs)MediaWiki(HPedia)SpecializedapplicationsCountryKM-KMLead:0-1per-K-Advisor:0-1perWWParticipation:ThenumberofemployeeswhoparticipateinForums(subscriptions,postings,websitevisits),dividedbythetotalnumberofemployeesCapture:ThenumberofnewprojectprofilesintheProjectProfileRepository,dividedbythenumberofnewprojectsReuse:Theaverageamountofreusereportedinnewprojectprofiles,averagingBid&Delivery20Oct2007114KnowledgeManagementUnifiedVKnowledgeManagementComponentsPeoplecultureandvaluesknowledgemanagersusersurveyssocialnetworkscommunitiestrainingdocumentationcommunicationsTechnologyuserinterfaceintranetteamspacesvirtualmeetingroomsportalsrepositoriesthreadeddiscussionsexpertiselocatorsmetadataandtagssearchenginesarchivingProcessmethodologiescreationcapturereuselessonslearnedprovenpracticescollaborationcontentmanagementclassificationmetricsandreporting