酒店英語(yǔ)學(xué)習(xí)情境一：前廳服務(wù)英語(yǔ)12Checkingin教育課件

學(xué)習(xí)情境一：前廳服務(wù)英語(yǔ)學(xué)習(xí)情境一：前廳服務(wù)英語(yǔ)1學(xué)習(xí)任務(wù):為客人辦理入住登記Name:BettyJob:ReceptionistResponsibility:

Tohelpguestscheckinandmakeacomfortablestayforguests學(xué)習(xí)任務(wù):為客人辦理入住登記2ContentsLearningObjectives學(xué)習(xí)目標(biāo)1WorkingProcedures工作程序2WorkingKnowledge工作知識(shí)3HotelTask酒店任務(wù)45WordsandExpressions6ActivityContentsLearningObjectives學(xué)習(xí)3LearningObjectives

學(xué)習(xí)目標(biāo)Afterfinishingthistask,youshouldbeableto:☆

Welcomeandregisterguests☆ReplytorequestsforroomsLearningObjectives學(xué)習(xí)目標(biāo)After4WorkingProcedures

工作程序Smilewarmlyandwelcomeguests熱情微笑著歡迎賓客Verifyguests’firstandlastnames核實(shí)賓客的姓名Confirmthereservationinformation確認(rèn)預(yù)訂的主要信息Circletherate圈出房?jī)r(jià)Askgueststosigntheirinitialsnexttotheroomrate請(qǐng)賓客在房?jī)r(jià)旁簽名Askgueststosigntheirregistrationcard請(qǐng)賓客在入住登記表上簽名WorkingProcedures工作程序5WorkingKnowledge

工作知識(shí)(1)

1.Fortheguestwithareservation,thereceptionistshouldconfirmwithhim/herthereservationdetails:

Roomtype房間類型Roomrate房間價(jià)格Lengthofstay住店日期WorkingKnowledge工作知識(shí)(1)1.Fo6Forthewalk-inguest,thereceptionistshouldaskthefollowingquestions:Howmanynights要住幾個(gè)晚上Howmanypeopleintheparty一共多少位客人Whatkindofroom需要什么類型房間WorkingKnowledge

工作知識(shí)(1)Forthewalk-inguest,therec72.Themaindutiesofthereceptionist.□Registeringguests□Answeringtelephones□Checkingintheguests□Takingmessages□Answeringguests’questions□Helpingguestswiththeirproblems□DoingandcheckingpaperworkWorkingKnowledge工作知識(shí)(2)2.Themaindutiesoftherece8

3.Thefollowingisthesampleofregistrationform,pleaseremembertheitemsintheformandhelptheguestsfillouttheform.REGISTRATIONFORMSurname姓__________Name名____________Sex性別__________Nationality國(guó)籍______________D.O.B出生日期

.TypeofIdentification證件類別No.號(hào)碼______________Dateofissue簽證日期__________Validuntil有效期________________

Permanentaddress永久地址______________________Occupation職業(yè)__________________Tel.電話

Methodofpayment付款方式(pleasecheckone:)□Cash□Creditcard□CheckDateofarrival抵達(dá)日期_______________________________Dateofdeparture離店日期___________________________RoomNo.房號(hào)_____________________Guest’ssignature客人簽名___________________________FrontDeskStaff員工簽名__________________________

WorkingKnowledge

工作知識(shí)(3)3.Thefollowingisthesamp9HotelTask

酒店任務(wù)SupposeyouareBetty,nowyou’regoingtohelptheguestcheckin.Pleaseperformthetaskaccordingtothehintsbelowwithyourpartners.

角色A:你是GeorgeBrown,你到酒店前臺(tái)辦理登記入住,你已打電話給酒店預(yù)訂房間。角色B:你是前臺(tái)接待員Betty，你告訴Brown夫婦他們的房間在16層，房號(hào)是1608。你還告訴他們服務(wù)員會(huì)帶領(lǐng)他們到房間。HotelTask酒店任務(wù)Supposeyouare10Wordstoknowrecordn.記錄paymentn.支付、付款passportn.護(hù)照creditcard信用卡signvt.簽名registrationform入住登記表fillin(out)填寫showsb.to帶領(lǐng)某人去……Wordstoknowrecordn.記錄11Usefulexpressions1.HelpingtheGuestcheckin幫助客人登記入住(1)Doyouhaveareservationwithus,sir?(2)Justamoment,please.I'llcheckourreservationrecord.(3)Couldyoufillouttheregistrationform,please?(4)Couldyousignhere,please?(5)Here’syourkey.It'sroom401,onthefourthfloor..(6)Abellmanwillshowyoutoyourroom.Usefulexpressions1.Helpingt12Usefulexpressions2.Askinginformationoftheguest詢問客人信息(1)MayIhaveyournationality,please?(2)Couldyouspellyourname,please?(3)MayIseeyourpassport,please?Usefulexpressions2.Askingin13Usefulexpressions3.Expresswishestotheguest表達(dá)祝愿(1)Ihope/Hopeyouwillenjoyyourroom/stayhere.(2)Haveanenjoyablestay!(3)Pleaseenjoyyourstayhere.Usefulexpressions3.Expressw14Activity

1.Matchthepictureswiththefollowingvocabulary.Thenexplainwhat’shappeningineachpicture.用給出的詞匯與圖片匹配，然后解釋每幅圖片所發(fā)生的事情。vacation,front,registration,hotel,bellboy,desk,check-in,room,sign,reservation

Activity1.Matchthepictures15Activity2.Numberthepartsoftheconversationbelowinorderfrom1to8.把下面的對(duì)話按正確的順序重新排列。______1."Doyouhaveareservation?"______2."I'dliketocheckin."______3."Yes,Ido.ThenameisMarie."______4."Thankyou.Iwill."______5."WelcometotheCityGarden.Hotel.HowmayIhelpyou?"______6."Howdoyouspellthat?"______7."You'reallset,Mrs.Marie.Hereisyourkeycard.Enjoyyourstay!______8."M-a-r-i-e."Activity2.Numberthepartso16HoteltipsHoteltips17Thankyou！Thankyou！18學(xué)習(xí)情境一：前廳服務(wù)英語(yǔ)學(xué)習(xí)情境一：前廳服務(wù)英語(yǔ)19學(xué)習(xí)任務(wù):為客人辦理入住登記Name:BettyJob:ReceptionistResponsibility:

Tohelpguestscheckinandmakeacomfortablestayforguests學(xué)習(xí)任務(wù):為客人辦理入住登記20ContentsLearningObjectives學(xué)習(xí)目標(biāo)1WorkingProcedures工作程序2WorkingKnowledge工作知識(shí)3HotelTask酒店任務(wù)45WordsandExpressions6ActivityContentsLearningObjectives學(xué)習(xí)21LearningObjectives

學(xué)習(xí)目標(biāo)Afterfinishingthistask,youshouldbeableto:☆

Welcomeandregisterguests☆ReplytorequestsforroomsLearningObjectives學(xué)習(xí)目標(biāo)After22WorkingProcedures

工作程序Smilewarmlyandwelcomeguests熱情微笑著歡迎賓客Verifyguests’firstandlastnames核實(shí)賓客的姓名Confirmthereservationinformation確認(rèn)預(yù)訂的主要信息Circletherate圈出房?jī)r(jià)Askgueststosigntheirinitialsnexttotheroomrate請(qǐng)賓客在房?jī)r(jià)旁簽名Askgueststosigntheirregistrationcard請(qǐng)賓客在入住登記表上簽名WorkingProcedures工作程序23WorkingKnowledge

工作知識(shí)(1)

1.Fortheguestwithareservation,thereceptionistshouldconfirmwithhim/herthereservationdetails:

Roomtype房間類型Roomrate房間價(jià)格Lengthofstay住店日期WorkingKnowledge工作知識(shí)(1)1.Fo24Forthewalk-inguest,thereceptionistshouldaskthefollowingquestions:Howmanynights要住幾個(gè)晚上Howmanypeopleintheparty一共多少位客人Whatkindofroom需要什么類型房間WorkingKnowledge

工作知識(shí)(1)Forthewalk-inguest,therec252.Themaindutiesofthereceptionist.□Registeringguests□Answeringtelephones□Checkingintheguests□Takingmessages□Answeringguests’questions□Helpingguestswiththeirproblems□DoingandcheckingpaperworkWorkingKnowledge工作知識(shí)(2)2.Themaindutiesoftherece26

3.Thefollowingisthesampleofregistrationform,pleaseremembertheitemsintheformandhelptheguestsfillouttheform.REGISTRATIONFORMSurname姓__________Name名____________Sex性別__________Nationality國(guó)籍______________D.O.B出生日期

.TypeofIdentification證件類別No.號(hào)碼______________Dateofissue簽證日期__________Validuntil有效期________________

Permanentaddress永久地址______________________Occupation職業(yè)__________________Tel.電話

Methodofpayment付款方式(pleasecheckone:)□Cash□Creditcard□CheckDateofarrival抵達(dá)日期_______________________________Dateofdeparture離店日期___________________________RoomNo.房號(hào)_____________________Guest’ssignature客人簽名___________________________FrontDeskStaff員工簽名__________________________

WorkingKnowledge

工作知識(shí)(3)3.Thefollowingisthesamp27HotelTask

酒店任務(wù)SupposeyouareBetty,nowyou’regoingtohelptheguestcheckin.Pleaseperformthetaskaccordingtothehintsbelowwithyourpartners.

角色A:你是GeorgeBrown,你到酒店前臺(tái)辦理登記入住,你已打電話給酒店預(yù)訂房間。角色B:你是前臺(tái)接待員Betty，你告訴Brown夫婦他們的房間在16層，房號(hào)是1608。你還告訴他們服務(wù)員會(huì)帶領(lǐng)他們到房間。HotelTask酒店任務(wù)Supposeyouare28Wordstoknowrecordn.記錄paymentn.支付、付款passportn.護(hù)照creditcard信用卡signvt.簽名registrationform入住登記表fillin(out)填寫showsb.to帶領(lǐng)某人去……Wordstoknowrecordn.記錄29Usefulexpressions1.HelpingtheGuestcheckin幫助客人登記入住(1)Doyouhaveareservationwithus,sir?(2)Justamoment,please.I'llcheckourreservationrecord.(3)Couldyoufillouttheregistrationform,please?(4)Couldyousignhere,please?(5)Here’syourkey.It'sroom401,onthefourthfloor..(6)Abellmanwillshowyoutoyourroom.Usefulexpressions1.Helpingt30Usefulexpressions2.Askinginformationoftheguest詢問客人信息(1)MayIhaveyournationality,please?(2)Couldyouspellyourname,please?(3)MayIseeyourpassport,please?Usefulexpressions2.Askingin31Usefulexpressions3.Expresswishestotheguest表達(dá)祝愿(1)Ihope/Hopeyouwillenjoyyourroom/stayhere.(2)Haveanenjoyablestay!(3)Ple