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1、Unit1Task2Comein,please.Goodmorning,MissYang.ImKevinCarter,theAdministrationManager.Takeaseat,please.Oh,isthatyourwife,Mr.CarterSheissobeautiful.M:Thankyou.AhMissYang,Ivegonethroughyourresume.Idliketoaskyousomequestionsnow,ifyoudontmind.Ofcoursenot.pleasegoahead.Well,canyoutellmewhyyouwouldliketowor

2、kasamedicalrepresentativewithusIreallylikethiskindofwork,andhavingbeenadoctorforthreeyears,Iwanttoapplyforthispositionforachange.DontyouthinkitsapityforyoutoleaveyourpresentjobTosomeextent,itis.Ihavelearnedalotinthehospital.ButIwouldliketotryadifferentkindoflife.Bytheway,couldyoutellmehowmuchthenewj

3、obpaysSure.Thereisafive-monthprobationaryperiodandyoucanonlygetRMB2,000foreachmonth.Afterthat,welldetermineyoursalaryaccordingtoyourperformance.Oh,Isee.Then,whataboutthepaidholidays,insurance,andthingslikethatEveryemployeeinourcompanyenjoyslifeinsuranceandunemploymentinsurance.Inaddition,theyenjoytw

4、o-weekpaidholidays.Thatsoundsfine.HowmuchtimewillittakeformetobepromotedhereM:Illsendyoutooneofourbranches,ifyoulike.Noproblem.Ihatestayingatoneplaceallthetime.ButinwhichcitiesdoyouhaveyourbranchesAnd,whereisyourcompanybasedOurcompanyisbasedinNewYork,withbranchesinmanycities,suchasPhiladelphia,Beiji

5、ngandLondon.Follow-uppracticeCai:MayIcomeinMs.Smith:Yes,please.Cai:Goodmorning,Madam.MynameisCaiNing.Iamcomingtoyourcompanyforaninterview,asrequested.Ms.Smith:Fine,thankyouforcoming,MissCai.Pleasesitdown.IamAnneSmith,AssistantManagerforthePersonnelDepartment.Cai:Nicetoseeyou,Ms.Smith.Ms.Smith:Niceto

6、meetyou,too.WouldyouliketohaveacupofcoffeeorteaCai:Teaisfine.Thankyou.Ms.Smith:IvereadyourCV.Itlooksgood.Now,Iwonderifyoucantellmemoreaboutyourself,forexample,yourpersonalityCai:Well,IthinkIm-mindedaseriousgirl,ImcalmandIdonnacrisistpanic.Ilikejokesandhaveagoodsenseofhumor.AndIalsoenjoyworkingwithal

7、lkindsofpeople.Icanevengetalongwithpeoplewhoarebad-temperedorsomethinglikethat.Ms.Smith:Well,then,whatdoyouconsideryourstrengthsandweaknessCai:StrengthsandweaknessWell,Ithinkmyabilitytoworkwithalltypesofpeopleisaparticularstrength.Ms.Smith:Yes.Cai:MyweaknessEr,Imalittlebitperfectionist.Imquiteoftend

8、issatisfiedwithwhatIvedone.IalwaysthinkIcanitdobetterorinadifferentway.Ms.Smith:Iwouldntcallthataweakness.Idcallthatastrength.Cai:Well,apartfromthat,IsupposesometimesIamnotpatientenough.Ms.Smith:Now,canyoutellmeaboutyourpastexperienceCai:Ihavesixyearsfinancialindustryexperience,workingforseveralcomp

9、anies.Forthepasttwoyears,Ihavebeenworkinginaninvestmentbank.Ms.Smith:WhatqualificationshaveyouhadforthispositionCai:IgraduatedfromPekingUniversityin2001,majoringinaccounting.IcanspeakfluentEnglishandIcandealwithbookkeepingandaccountinginEnglishquitewell.Ms.Smith:WhydidyouleaveyourlastpositionCai:Iwa

10、nttofindajobthatischallenging,whereIcangrow.Ms.Smith:Now,isthereanythingelseyoudliketoaskmeCai:Yes,ifIgetthisjobwithHDC,wouldIbeabletoworkabroadinoneofyouroverseasbranchesMs.Smith:Oh,yes,certainly.Ourstaffregularlydoessix-monthplacementsinotherbranches.Cai:Oh,thatsgreat.Ms.Smith:Right,timeispressing

11、,Imafraid,sothankyouverymuchforcomingtoseemeandwellbeintouchwithyoubeforetheendoftheweek.Cai:thankyouforseeingme.Ms.Smith:Goodbye.Cai:Bye.Video1Chen=C.Ms.Mandel=M.C:Goodmorning,Ms.Mandel.Goodmorning.Sitdown,please.Thankyou.M:YouareChenBo,arentyouImCathyMandel,DirectoroftheHRDepartment.C:Yes,ImChenBo

12、.Nicetomeetyou,Ms.Mandel.M:Nicetomeetyou,too.Ivegonethroughyourresumewouldandliketoknowmoreaboutyou.C:Thankyouforyourinterestinme.M:Tostartwith,wouldyouliketotellmeabitaboutyourselfSure,ImaseniorstudentatGuangdongUniversitynceofFina.Iexpecttograduatethissummer.Mymajorisinternationalfinance.So,whydid

13、youchooseourcompanyAsfarasIknow,yourcompanyisoneofseveralleadinginternationalconsultantcorporationswhichcametoChinaafterChinaenteredWTO.IthinkworkingherewouldgivemethebestchancetousewhatIvelearnedatuniversity.Asamajorininternationalfinance,whatdoyouthinkyoucandoinconsultancyWell,Iknowhowtotackleprob

14、lems.Forexample,IknowImustfistanalyzetheproblemandworkoutitsmajorcause.ThenIwillbeabletosearchforwaystosolveitfromtheavailabledata.Sometimesdataisnotenough.HaveyougotanyrelevantexperienceinthisfieldLastyear,duringtheprobationaryperiod,IwasinvolvedintherestorationofafactoryinNanjing.Ireallylearnedalo

15、tfromtheexperience,especiallyhowtoassesspeoplesstrengthsandabilities.CanyoucopewithhardworkunderpressureandinatoughenvironmentNoproblem.IdontcareaboutpressureortheenvironmentaslongastheInjoywork.Good.Now,doyouhaveanyquestionstoaskYes,Ivegotone.ArethereanyopportunitiesforChineseemployeestobetransferr

16、edtotheheadofficeinNewYorkorotherbranchofficesaroundtheworldUm,probably.Ithinkyouarelikelytobesenttoworkinanoverseasbranchtogetexperiencelaterononceyouveprovedyourworth.Oh,great.IfImaccepted,Iwilldomybestforthecompany.Iwishyouluck!WellnotifyyouofourfinaldecisionbyFriday.Thankyou,Ms.Mandel.Goodbye.Go

17、odbye.Video2Wang=W,Mr.White=M.W:MayIcomeinM:Yes,pleasedo.vecomeforaninterview,asrequested.Nicetomeetyou,MissWang.IamHarryWhite,DirectoroftheHRDepartment.Iwasexpectingyou.Please,takeaseat.Thankyou.M.Well,MissWang,youareapplyingforthepositionofSalesmanager,rightHowdidyouknowaboutourcompanyIgottoknowyo

18、urcompanyfromyourTVcommercials.Theyareelaboratelydesignedandproduced,andleavemedeepimpression.Andinthesummersof1997and1998IworkedasasalesgirlforyourcompanyinGZ.ReallyThatsgood.ThenyoumustknowsomethingaboutourcompanyYes,alittle.Yourcompanyisveryfamous.Yourcosmeticsandskincareproductsareverypopularwit

19、hwomenallovertheworld.Huh,thatsright.MissWang,canyoutellmewhichuniversityyouattendedSunYat-sen.AndwhatdegreehaveyougotIhaveabachelorsindegreebusinessadministration.HowisyourEnglishYouknow,somestaffmembersinourcompanyareAmericans,soconversationalEnglishisveryimportant.IpassedTEM8atcollege,andIamgooda

20、toralEnglish.IthinkIcancommunicatewithAmericansquitewell.Iveworkedthereforfiveyears,sinceIgraduatedfromcollege.Twoyearsago,IwasappointedBrandManagerresponsibleforthePandalineofbiscuits.WhydoyouwanttochangeyourjobIwanttochangemyworkenvironment,seeknewchallengesandbroadenmyexperience.ThatswhyIwanttomo

21、veintosales.WhatdoyouthinkisthemostimportantqualificationforasalespersonIthinkit-sconfidenceselfandqualityproducts.Iagreewithyou.Whatsalarywouldyouexpecttogetherewell,Iwouldleaveittoyoutodecideafteryouconsidermyabilities.MycurrentannualincomeatUnitedButteris150thousand.But,er,couldyoutellmealittlemo

22、reaboutwhatthejobentailsYouwouldbeinchargeofallthesalesactivities,forallhairproductsinnortheastChina.Thiswouldinvolvemarketanalysis,clientserviceanddevelopment,salespromotion,andregularcustomersatisfactionsurveys.YoudreportdirectlytotheRegionalSalesDirector.DoyouhaveanyotherquestionsW:Yes,onlyone.Wh

23、encanIhaveyourdecisionM:Ineedtodiscusswithotherboardmembers.Wellnotifyyouofourdecisionassoonaspossible.Buttobehonest,youseemtobeagoodcandidatewiththerightkindofexperienceandpersonality.Yourehighonmylist.Thatsgood!Thankyou,Mr.White.Ilookforwardtohearingfromyou.Goodbye.Goodbye.CaseAnalysisInterviewer:

24、WheredoyouseeyourselfinthreeyearsCandidate:Well,Iseemyselfinsales,youknow.Imustsay,Iwouldratherliketoestablishmyowncompany,youknow,inmyhometown.Interviewer:WhatspecificallyaboutourcompanyattractedyouCandidate:Well,firstofall,youknow,Iwanttoleavemypresentcompany.Itsmall,andyouknow,Idontliketheboss.He

25、doesntknowhowtomotivatepeople.Youknow,heisalsobad-tempered.Youknow,thejobisroutineandboring.Interviewer:UmCandidate:CanIaskaquestionIfIgetthisjob,youknow,wouldIbeabletoworkabroadinoneofyouroverseasbranchesYouknow,Iliketravelling.Interviewer:Ourstaffmembersregularlydosix-monthplacementsinotherbranche

26、s.Candidate:Oh,well,thatswhatIminterestedin.Interviewer:WhatdoyouthinkofyourstrengthsandweaknessesCandidate:StrengthsandweaknessWell,thatshardtoanswer.Youknow,Imvhumorous.Ithinkthatsmyparticularstrength.MyweaknessesIsupposeIdonhaveany,youknow.Interviewer:Ok.IsthereanythingelseyoudliketoaskCandidate:

27、Oh,yeah.IfIgetthisjob,canItaketimeoffforvacationYouknow,Ilovetravel.Interviewer:ImafraidIcantanswerthat.Candidate:Andalso,whencanyougivemeadefiniteansweraboutthisjobInterviewer:Iguessyoulljusthavetowaituntiltheendoftheweek.Well,Iwehavetostophere.Thankyouverymuchforcomingtoseeme.Unit2Task1Ihaventseen

28、youforyears.WhatdoyoudonowImintheResearchandDevelopmentDepartment.Iknewyouddosomethingverychallengingandcreative.Isometimesstayintheofficeafterworktodealwithunfinishedtasks.IamstilltheaccountantofthatcosmeticscompanyTask2Jack:Hi,ImJack.ImthemanageroftheResearch&DevelopmentDepartment.Ibeeninthisposit

29、ionforthreeyears.Ihavetomanageallaspectsoftheproductdevelopmentprocess,includingresourceallocation,budgetrequirementsandpersonnelmanagement.Ihavetoworkwithmarketingteamstoanalyzetheneedsofthedevelopingmarketsanddirectourworkaccordingly.ImresponsibleforcreatingandmanagingtheR&Dteamsandfortheoverallpl

30、anning,execution,andsuccessoftheprojects.Janet:ImJanet,SalesManagerofR&TCompany.SinceIwaspromotedtothepositionofmanagerfouryearsago,Ivebeenengagedinvariousresponsibilities.Myresponsibilitiesinclude:developingsalesstrategies;achievingsalestargets;recruitingandtrainingsalesstaff;supervisingandmotivati

31、ngteamperformance;expandingthecustomerbaseandensuringhighlevelsofcustomersatisfaction.Stanley:Hi,ImStanley.AsthemanageroftheProductionDepartment,Imresponsibleforselecting,developingandmanagingahighlycompetentandmotivatedstaffofemployees;ensuringthatproductioniscost-effectiveandtheproductsareproduced

32、ontimeandofgoodquality.Moreover,Ihavetoworkoutthehumanandmaterialresourcesneeded.Imalsoresponsibleoridentifyingthetrainingneedsofourstaffandcultivatingcultureofcontinuousimprovementinallaspectsofmanufacturing.Video1IntroducingtitlesandresponsibilitiesPresident=P;Robin=RP:Goodafternoon,everyone!Thisi

33、sRobinCopperfield,thenewvicepresidentofsgivehimawarmwelcome!R:Thankyou!P:Mr.Copperfieldisanexpertinthefieldofaccounting.So,itisapleasureforustohavehimhere.Now,Mr.Copperfield,Idliketointroducethevicepresidentsandmanagerstoyou.R:ItsOK,thankyou!ThisisMayBates,VicePresidentinchargeoftheAdministrationDep

34、artmentandtheNeighborhoodServiceDepartment.Nicetomeetyou,Ms.Bates.Ms.Bates:Nicetomeetyou,Mr.Copperfield.AndthisisDennisHayes,VicePresidentinchargeoftheMarketingDepartmentandtheSalesDepartment.DennisHayes:Howdoyoudo,Mr.CopperfieldGladtomeetyou.Gladtomeetyou,Mr.Hayes.Andthisisoh,whereisAndrewJefferson

35、Mr.JeffersonIvemethimbefore.Iheardheisoneofthesecretsofthiscompanyssuccess.EveryonewasravingaboutwhatagreatjobhesdoneinUhspeakofthedevilMr.Jeffersonhasjustarrived.Mr.Jefferson:Hi,Mr.Copperfield,goodtoseeyouagain.Goodtoseeyou,Mr.Jefferson.Mr.Jefferson:Sorry,Imlate.Iwastalkingtoaclient.Oh,thatsok.Howm

36、anydepartmentsareyouinchargeof,Mr.JeffersonMr.Jefferson:Four:Research&Development,Engineering,ContractBudgets,andProjectPreparation.R:Nowonderyouresobusy.Mr.Copperfield,therearethreemanagerswhoreportdirectlytoyou,andtheyareallladies.So,ladies,canyouintroduceyourselvesAdaBlack:IAdamBlack,responsiblef

37、ormanagementaccounts.CarolineClinton:ImCarolineClinton,responsibleforfinancialaccounts.LucyWhite:ImLucyWhite,responsiblefordataprocessing.Oh,good.Nicetomeetyouall,ladies.Video2DoyoulikeyourjobRobin=R;Jerome=J;Frank=F;Colin=C;Janet=JaWhatsyourjobnow,JeromeDoyoustillworkforthatwhollyfundedAmericancomp

38、anyNo,Ileftitthreeyearsago.Ihavemyownbusinessnow.F:Gee,thatsgreat!Howdoyousfeelaselfa-employedentrepreneurJ:Ifeelgood.IcanmakealotmoremoneythanbeforeandIhavealotofindependenceindoingthings.But,sometimesIgettired.Asyouknow,itsnotveasytorunabusinessonyourown.Whataboutyou,FrankWhatareyoudoingnowIvework

39、edforseveralcompanies.Aftergraduation,Iwenttoaprivatecompany.Thenayearlater,IchangedtoaSino-Japanesejoint-ventureenterpriseandworkedasasalesassistant.Twoyearslater,Imovedontoacomputercompanyandworkedinexportsales.Andnow,Imanadvertisingexecutive.C:Oh,youarearealjob-hopper.Whyhaveyouchangedjobssooften

40、F:Imalwaysinterestedinnewchallenges.Iknowchangingjobsfrequentlycanbeawasteofacompanyshumanresources,butImgainingalotofexperience!Howisyourjob,ColinIvebeenworkingforthePMCTextilePlantsinceIgraduated.Twoyearsago,IwaspromotedtoLineSupervisor.DoyoulikeyourjobThesalaryandbenefitsareOK,butIdoniketheworken

41、vironmentl.Youknow,theworkshopsareverynoisysometimes.Also,Idontoftengetanopportunitytogoanywhere.Ihatestayinginthesameplaceallthetime.Youoftentravelonbusiness,right,RobinR:Yes.Asabuyer,Imusttravelotpurchasestock.Ivebeentoalotofplaces.C:MaybeIshouldthinkaboutbecomingabuyerMm,everythinghastwosides.Ige

42、tfedupwithtraveling.Nowadays,Iwanttospendmoretimewithmyfamily.Ja:Hi,guys,mayIjoinyouEverybody:Sure.Haveaseat.Ja:Youenjoygettingtogether,dontyouWhatareyoutalkingaboutR:Jobs.Whatkindofjobdoyouhave,JanetJa:ImthePublicRelationsManagerinaholdingcompany.C:DoyouenjoyitJa:Yes.WhatIlikeaboutitisthatIcanmeeta

43、lotofnewandinterestingpeople.R:HowaboutyourworkinghoursJa:Thatsthetrouble.Iusuallyhavetoworkovertime,becauseIoftenhavedinnerpartiesintheevening.Idontgetenoughtimewithmyfamilyandbaby.Unit3Task1Hello,thisisMikeTwistfromSmoothCommunication.CouldIspeaktoSteveTurner,pleaseJustamoment,please.Hi,Mike.Itsni

44、cetohearfromyou.HowstheEnglishweatherItsprettygoodforthistimeofyear.WhatsitlikeinNewYorkNotgood,Imafraid.M:thatsapity!Implanningtocomebynextweek.S:ReallyWell,youllcomebyandseeuswhileyourehere,Ihope.M:thatswhatImphoningabout.IvegotameetingmerwithnBostonacustoonThursdaynextweek.Iwashopingwecouldarrang

45、etomeetupeitherbeforeorafterthat.S:Great.Thatwouldgivemeachancetoshowyoutheconventioncenter.M:ThatswhatIwasthinking.thS:YousaidyouhavetobeinBostononThursdayThatsthe7thatsright.IcouldstopoverinNYontheaythatwouldbeWednesday.WouldthatbepossibleS:Ah,ImafraidIwontbeintheofficeonWednesday.Er,well,theother

46、possibilitywouldbetoarrangeitafterIleaveBoston.WhendoyouplantoleaveBostonEitherThursdayafternoonorFridaymorning,butIwouldliketocatchaflightbacktoLondononFridayevening.Ok.Well,itwouldbebestforusifyoucouldflyinonFridaymorning.Iwillpickyouupattheairport,andthenIcouldshowyoutheconventioncenter.Iftherest

47、iyoucouldcomebacktotheofficeandwellrunthroughanyofthedetailsthatstillhaventbeenfinalized.Thatsoundsgood.JustaslongasIcangetbacktotheairportformyeveningflight.S:Noproblem.Look,whydontyoufaxmeyourinformationonceyouveconfirmedyourflightThenwellgetbacktoyouwithanitineraryforthethatdaysFridaythe8th,right

48、M:Thatsright.Good.Well,IlldolookthatforwardandItoseeingyounextweek.Task2Roy:LouisePaulsonsoffice.ThisisRoyspeaking.Paul:ThisisPaulJacksoncalling.IsLouiseinRoy:Imsorry.Shesoutatthemoment.Paul:WhenwillshebebackRoy:Imafraidshewontbeback.CansoonItakeamessagePaul:Yes,couldyouaskhertocallmeat979-326-8965.

49、IneedtotalktoherabouttheorderweplacedlastFriday.Imafraidwehavetomakesomechangestotheorder.Tellheritsurgent.Roy:CouldyourepeatthenumberpleasePaul:Yes,it-326s979-865andthisisPaulJackson.Roy:CouldyouspellitPaul:P-A-U-L,Paul,J-A-C-K-S-O-N,Jackson.PaulJackson.llmakesureLouisegetsthisassoonaspossible.Paul

50、:Thanks,bye.Roy:Bye.Video1R:Hello,InternationalSales.Mr.:Hello,thisisMr.Schulzhere,callingfromEngland.yes,Mr.Schulz,whodoyouwanttospeaktoMr.:IdliketospeaktoMR.Matthews.R:Fine.Holdtheline,please.Imconnectingyounow.(connected)office.WhoscallingpleaseMiss:ImafraidMr.Matthewsisntavailable.HesgonetoHongK

51、ongonbusinessafewdays.Mr.:Yes.Miss.:CanItakeamessageforhimMr.:Yes,please.WillyoutellhimthatwevejustreceivedyoursampleofthenewassemblycoffeetableandarequitehappywithitMiss.:Sure.Itsverykindofyoutosayso.CanweexpectanorderfromyouMr.:ThatswhyIrequitehappywthequalityanddesignofthetable,butthepriceistoohi

52、gh.Weneedsomenegotiationonit.tbeabletogettoyourcompanythatearlythisSaturdaybecauseoftherailstrike.ItllprobablybeafternoonbeforeIarrive.Miss.:Noproblem,Ilgivelhimthemessage.Mr.:Thanks.Miss.:Yourewelcome.Goodbye.Video2:Firstattempt:R:Goodafternoon,thisisDNN.HowcanIhelpyouM:goodafternoon.Idliketospeakt

53、oMr.Miller,please.R:Mr.MillerHoldon,please.Ill.connectyou(connected)scallingpleaseL:whatHenryMillerNo,thisisLeoMiller,intheSalesDepartment.HenryMillerisintheCustomerRelationsOffice.Imafraidyouthewrongvedialextensiond.M:Oh,sorrytohaveinterruptedyou.CanyougivemeHenryMillersextension,pleaseSorry,Ihaven

54、tgotadirectoryonhandnow.WouldyoumindcallingtheswitchboardagainImsorrynottobeofmorehelp.Oh,OK.Itdoesntmatter.Illcallbacktothereceptionist.Thankyou,anyway.SecondattemptR:Goodafternoon.HowcanIhelpyoumafraidyougavemethewrongextensionjustnow.IwanttospeaktoHenryMiller,notLeoMiller.mverysorry,IdidntnoticeI

55、llputyouthroughrightnow.pleasewaitaminute.M:Ok.Imholding.(Phonerings.Nobodyanswersthephone.Ms.Mandelhangsupthephone.)ThirdattemptR:Goodafternoon.HowcanIhelpyouM:ItsmeagainmstillhavingtroublegettingthroughtoHenryMiller.Nooneisansweringhisline.IreallyneedtotalktoMr.Millerassoonaspossible.Weplacedanord

56、erwithyoulastweek,butwehavesofarheardnothingaboutit.Itrushorder,andweneediturgently.CanyouhelpsaOfcourse.Illgoandfindhimandaskhimtoringyouimmediately.Theremaybeaproblemwithhisline.OK,thankyousomuch.Fourthattempt(Mr.Millerisinhisoffice.Thephonelineisconnected.)Hello,Mr.Miller,thisisMs.Mandel.Thankyou

57、forringingback.Youarehardtogetholdof!Oh,Imterriblysorryforthetrouble.IwasinameetingandIleftmycellphoneinmyoffice.M:Oh,ok.Mr.Miller,ImcallingyouaboutUnit4Task2Recordingtheproceedingsofaprofessionalmeetingcanbeachallengingtask.Ifyouareaskedtotakenotesforthemeeting,herearesometipsthatcanhelpyoudoagoodj

58、ob.First,Arriveatthemeetingaheadofschedule.Findagoodseatinthemiddleofthegroupwhereyoucanheareveryonespeakplainly.Besureyourpenorpencilworksifyoutakenotesbyhandorchecktoseeifthelaptopprovidedforthispurposeispluggedinandworkingasneeded.Second,Considerusingaraperecorder,whichwillhelpyouensureaccuracyin

59、transcribingproceedings.Ifyouusesuchequipment,arrangetohaveitonhandatthetimeandlocationofthemeeting,andbesuretheequipmentworksproperlybytestingitbeforethemeetingbegins.Third,useaconsistentformat.Theusualcriteriaincludethemeetingsname,location,date,andstartingaswellasendingtime.Alsomentionedatthetopo

60、fyourlistarethenamesofattendees.Fourth,followtheagenda.Ifanagendawaspostedordistributedbeforethemeeting,covereachofitspointsinyourminutes.Fifth,beconcise.Ratherthanwritingeachwordthateveryonesays,justcatchthehighlights.Also,findoutwhetherattendeeswishtobeidentifiedbynameorprefertobekeptanonymous.Six

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