世紀英語專業(yè)知識講座市公開課獲獎?wù)n件

1、CENTURY BUSINESS ENGLISH大連理工大學(xué)出版社閱讀教程（基礎(chǔ)篇I）（第四版）世紀商務(wù)英語 主編：王洗薇第1頁第1頁Unit 4 Telephone Manner大連理工大學(xué)出版社第2頁第2頁Business Language In this unit were going to learn some tips on how to make phone calls politely in business contexts and how to cope with native speakers who speak too fast on the phone. And the

2、 practical reading materials will tell us what are yellow pages and show us how to use them. In addition to these, Context Clues(3) will be introduced to us.第3頁第3頁Business LanguageReading Skill FocusWords and ExpressionsPractical ReadingComprehensive Reading第4頁第4頁Reading Skill FocusContext Clues (3)

3、 In this unit, the Cause and Effect Relationship Clues will be discussed. Cause and Effect Relationship Clues Cause and effect are the relationship between sentences and clauses, which are“cause” and“effect”to each other. The following are some clue words for cause and effectrelationship:becausedue

4、tobecause ofsinceso / so thattherefore / therebyas a resultconsequently第5頁第5頁Reading Skill FocusAGuided PracticeSample 1 Susan got drenched during the rainstorm because she left her umbrella at her office. 從“because”這個表明因果關(guān)系線索能夠猜出Susan 沒有帶傘，在雨中結(jié)果一定是“淋濕了”（drenched）。第6頁第6頁Reading Skill FocusSample 2 T

5、om is considered an autocratic administrator because he makes decisions without seeking the opinions of others. 由“because”引導(dǎo)原因狀語從句表示Tom 做決定從來不問其它人意見，因此能夠推斷出“autocratic”意思是“獨斷專行”。第7頁第7頁Reading Skill FocusBLets Try Try to figure out the Chinese meaning of the underlined words and explain the clues. Th

6、e workers demolished the old houses so a new block could be built. 從 “so”這個表明因果關(guān)系線索能夠推測出：在舊住宅區(qū)那里要建造新樓區(qū)，因此工人們“拆除了”（demolished）舊住宅區(qū)。Clue word:拆毀 demolish:_第8頁第8頁Reading Skill Focus2. Because we lingered too long at the restaurant, we missed the beginning of the movie. 從 “because”這個表明因果關(guān)系線索能夠猜出“我們錯過了電影

7、開始原因是在飯店“逗留了”（lingered）太長時間。Clue word:逗留 linger :_第9頁第9頁Reading Skill Focus3. The statistical figures in that report are not accurate. You should not refer to them. 從第二個句子“你不應(yīng)當引用那個匯報中統(tǒng)計數(shù)據(jù)”，我們能夠推測出這些數(shù)據(jù)也許有誤，從而得出第一個句子中“accurate”詞義為“準確”。Clue word:準確accurate :_第10頁第10頁Reading Skill Focus4. Jack is a reso

8、lute man. Once he sets up a goal, he wont give it up easily. 說Jack是一個 “resolute”人，是由于“他一旦確立目的，就不會容易放棄”，由此推斷，resolute意思是“果斷”。Clue word:果斷 resolute:_第11頁第11頁Reading Skill Focus5. Travelers needed food and shelter for the night, so inns were built and markets opened. 從 “so”這個表明因果關(guān)系線索能夠推測出：建造旅館以及市場開業(yè)原因是

9、旅行者需要食物和夜晚避身之所，由此能夠得出“shelter”詞義為“住所或規(guī)避處”。Clue word:住所，規(guī)避處 shelter:_第12頁第12頁Reading Skill Focus There were so many demonstrators in the Red Square that he had to elbow his way through the crowd. that引導(dǎo)結(jié)果狀語從句，依據(jù)主句描述“許多示威者”能夠推知要想走過擁擠人群，就需要“擠過去”，因此推斷“elbow”詞意是“擠，擠過”。Clue word: 擠，擠過 elbow :_第13頁第13頁Read

10、ing Skill Focus7. Since I could not afford to purchase the original painting, I bought a replica. An inexperienced eye could not tell the difference. 從信號詞since以及相關(guān)信息，能夠看出生詞所處上下文存在很明顯因果關(guān)系。since引出從句是原因(即由于我買不起那張原畫)，主句是結(jié)果。生詞“replica”后一句又進一步解釋了另一個原因，即沒有經(jīng)驗人看不出來差別。依據(jù)這之間邏輯關(guān)系很容易推斷：既然不是原畫，那么“replica”應(yīng)是一張“復(fù)制品

11、”。Clue word:復(fù)制品replica :_第14頁第14頁Reading Skill Focus8. He is such a shrewd businessman that he loses no money in any trade. that引導(dǎo)結(jié)果狀語從句，假如一個商人在任何買賣中都不會賠錢，那一定是由于他很精明，由此能夠推斷“shrewd”意思是“精明”。Clue word:精明surrender:_第15頁第15頁Comprehensive ReadingText A Tips for Getting People to Slow Down Learning how to

12、communicate well on the telephone is one of the top for many students who need to use English at work. Learning the common phrases that are used on the telephone helps students know what to expect. What students often need most is practice, practice, andmore practice. prioritiespriority 重點，優(yōu)先 對于諸多在工

13、作中需要使用英語學(xué)生來說，學(xué)會如何在打電話時較好地交流是一項很主要事情。學(xué)習(xí)在電話中經(jīng)常使用詞句能夠幫助學(xué)生學(xué)會預(yù)測接下來會說什么。但是，通常學(xué)生們最需要是練習(xí)，練習(xí)，和更多練習(xí)。 第16頁第16頁Comprehensive ReadingHowever, practicing a in the classroom is, whilehelpful, not always the most effective way to improve telephoning skills. Telephoning skills as there are a number of obstacles that

14、 arise when telephoning that are specific to telephoning. The first and foremost difficulty is not being able to see the person you are communicating with.role-playrole-play 角色飾演requiresrequire 需要specialspecial 尤其；專門即使角色飾演練習(xí)在課堂教學(xué)中會起到一定作用，但那也并不總是最好提升電話交流技巧最好路徑。 打電話需要特殊技巧，由于打電話過程中會出現(xiàn)一些困難是打電話時特有。第一個也是最

15、主要一個困難就是不能看見與你交流人。 第17頁第17頁Comprehensive ReadingThis lack of visual communication often makesstudents, who can communicate quite successfully in other situations, nervous and hinders their communicative abilities. Add to this the pace of business communication, and you have a particularly difficult

16、situation.therebythereby 因此，從而typicaltypical 典型；特有hectichectic 忙亂；興奮缺乏面對面交流經(jīng)常使那些在其它情況下本來能夠較好地交流學(xué)生緊張，從而影響了他們交流能力。再加上典型商務(wù)交流快節(jié)奏，這就使你處于一個尤其困難境地。第18頁第18頁Comprehensive Reading One of the biggest problems is speed. Native speakers, especially business people, speak very quickly on the telephone. Here are s

17、ome practical tips to get native speakers of English to slow down! ask the person to speak slowly. When taking note of a name or important information, repeat each piece of information as the person speaks.tend totend（to）傾向于；易于Immediatelyimmediately 馬上，立刻 最大一個問題就是發(fā)言速度。母語人士，尤其是商業(yè)人士在打電話時通常發(fā)言非常快。下列是一些非

18、常實用提議，能夠使英語母語者語速慢下來。 立刻請求對方慢點講。 當統(tǒng)計一個名字或主要信息時，跟著對方重復(fù)每一條信息。第19頁第19頁Comprehensive Reading This is an especially effective tool. By repeating each important piece of information or each number or letter as the speaker spells you slow him/her down. Do not say you have understood if you have not. Ask the

19、 person to repeat until you have understood.automaticallyautomatically 自動地 這是一個非常有效辦法。通過重復(fù)每一條主要信息、每個數(shù)字以及每個拼寫字母，你自然就會讓對方語速慢下來了。 假如你還沒有聽懂，就不要說你聽懂了。請對方重復(fù)，直到你聽懂為止。第20頁第20頁Comprehensive Reading Remember that the other person needs to make himself/herself understood and it is in his/her interest to that y

20、ou have understood. If you ask a person to explain more than twice they will usually slow down. If the person does not slow down, begin speaking your own language!make suremake sure 確保，擬定 要記住，對方需要確保他自己說話你聽懂了，并且這也是對他有利事情。假如你請對方重復(fù)兩遍以上，他會自然而然地放慢語速。 假如對方語速不慢下來，就開始說你自己語言。第21頁第21頁Comprehensive Reading A s

21、entence or two of another language spoken quickly will remind the person that they are fortunate because THEY do not need to speak a different language to communicate. Used carefully, this exercise in the other speaker can be very effective. Just be sure to use it with colleagues and not with a boss

22、!humblinghumble 使失去威信；使謙卑 不久地講一兩句另一個語言會提醒對方他們是幸運，由于他們不需要用外語交流。假如謹慎使用，這種使對方覺得抱歉辦法會非常有效。只要確保只跟同事使用這種辦法，千萬別跟老板用這一招。 第22頁第22頁Comprehensive ReadingTask 1 At the very beginning of this unit, youve learned the techniques of guessing the meaning of unfamiliar words from context clues. Read Text A and choose

23、 the most probable meaning for the following words, and explain the clues.1. effective (Para. 1, Line 6): A. helpless B. productive C. important_B 線索詞however表示轉(zhuǎn)折；句意為：角色飾演即使是有幫助(helpful)，但不是最effective。選項B最符合句意，即“有成效”。 Clue:第23頁第23頁Comprehensive Reading2. obstacle (Para. 2, Line 2): A. barrier B. adva

24、ntage C. situationA_ 線索詞as引導(dǎo)原因從句；打電話需要特殊技巧是由于有obstacles，由此能夠推斷該詞意思是困難或障礙。 Clue:第24頁第24頁3. foremost (Para. 2, Line 3): A. first B.front C. minorA_ 線索詞and表示foremost和first是并列關(guān)系，因此意思相近，意思是“最先，最主要”。 Clue:Comprehensive Reading第25頁第25頁4. hinder (Para. 2, Line 6): A. facilitate B. improve C. get in the way

25、ofC_ 線索詞thereby表示結(jié)果；缺乏面對面交流使學(xué)生感到緊張，其結(jié)果一定是對阻礙他們交流能力，由此能夠推斷，選項C是正確答案。 Clue:Comprehensive Reading第26頁第26頁5. fortunate (Para. 6, Line 2): A. upset B. lucky C. rewardedComprehensive ReadingB_ 線索詞because 引導(dǎo)原因從句；由于他們不需要說另一個語言，因此跟那些必須說外語人比，他們應(yīng)當是很幸運。Clue:第27頁第27頁Task 2 Choose the best answer for each of the

26、following questions according to Text A.Comprehensive Reading Learning the common phrases that are used on the telephone is helpful in that they can help students to . A. know how to make phone call in English B. understand the language better C. know how to respond D. expect what comes nextD_第28頁第2

27、8頁Comprehensive Reading2. The first and foremost difficulty in telephoning is A.lack of visual communication B. that you cant hear clearly on the phone C. incapability of speaking English D. incapability of understanding the common phrases A_第29頁第29頁Comprehensive Reading3. When you are noting down a

28、 name or important information, you should . A. write quickly B. repeat what the person are saying C. ask the person to repeat it until you finish writing D. ask the person to speak slowlyB_第30頁第30頁Comprehensive Reading If you havent understood the other person, you need to . A. pretend that you hav

29、e understood B. ask him/her to repeat once C. ask him/her to repeat until you have understood. D. ask someone to translate. C_第31頁第31頁Comprehensive Reading5. Your speaking one or two sentences of your native language will remind the other person that . A. you are not a native English speaker B. they

30、 are lucky in that they can use their native language to communicate C. they should speak your language D. you dont like to speak English B_第32頁第32頁Comprehensive ReadingTask 3Word Formation LearningSuffix（3）The following suffixes can be found in Text A.SuffixMeaningExamples-ity/-ty(in nouns) a state

31、 or quality 表示性質(zhì)、情況、狀態(tài)等productivity, activity,morality, certainty-ic(in adjectives) of, like, or connected with aparticular thing ；與相關(guān)scenic, economic,horrific, automatic-al(in adjectives) connected with與相關(guān)political, magical,verbal, coastal-er(in nouns) a person or thing that人(或物)dancer, foreignerco

32、mputer, employer第33頁第33頁Comprehensive Reading Now, read Text A carefully, locate the words in the text that contain one of the above-mentioned suffixes, then tell the part of speech and the meaning of each word.1. -ity/-ty (Para. 1, Line 2) (Para. 2, Line 3) (Para. 2, Line 6)priority _difficulty _2.

33、 -ic (Para. 2, Line 2) (Para. 2, Line 7)specific _hectic _ability _第34頁第34頁Comprehensive Reading3. -ent/-ant (Para. 2, Line 1) (Para. 3, Line 2) (Para. 3, Line 6) (Para. 3, Line 6) (Para. 3, Line 6)4. -er (Para. 3, Line 1)special _visual _typical _speaker_practical _automatically _第35頁第35頁Comprehens

34、ive ReadingTask 4Complete the following sentences with the correct form of the words in brackets.A good degree is a minimum for many jobs. (require)2. Office has greatly increased efficiency. (automatic)3. The of our restaurant is roasted duck. (special)4. We need to carry out some to the system. (i

35、mprove)requirement _automation _specialty _improvements _第36頁第36頁Comprehensive Reading5. Have you got a product of this ? (special)6. The management did not seem to consider office safety to be a . (prior)7. You need to think about comfort and when choosing walking shoes.(practical)8. If he forgot t

36、o pay his rent, his landlady would send him a . (remind)specification _priority _practicality _reminder _第37頁第37頁Comprehensive ReadingTask 5 Fill in the right word according to the explanation. The first letter of the word has been given. t with the result that something else happens p the thing tha

37、t you think is most important and that needs attention before anything else3. h very busy or full of activity4. p able to provide effective solutions to problemsthereby _priority _hectic _practical _第38頁第38頁Comprehensive Reading5. s not ordinary or usual, but different in some way and often better o

38、r more important v relating to seeing7. t having the usual features or qualities of a particular group or thing r to make someone aware of something they have forgotten or might have forgottenspecial _visual _typical _remind _第39頁第39頁Comprehensive ReadingText B Phone Etiquette Tips is as important i

39、n speaking over the phone as in talking to people face to face. Therefore, it is essential to know the etiquette of calling, especially in the business environment.Courtesycourtesy 禮貌 打電話時講禮貌與面對面與人談話時講禮貌同樣主要。因此，理解打電話禮節(jié)是非常必要，尤其是在商務(wù)環(huán)境下。 第40頁第40頁Comprehensive ReadingIncoming Calls Telephones should alw

40、ays be answered with a phrase like “Good morning, Customer Service Department. Carol speaking. May I help you?” In a busy department or unit, this particular phrase may be too much to say. If so, it can be shortened to a phrase that is less wordy.接電話 接電話是首先要說，“您好，這里是客戶服務(wù)部。我是卡羅爾，我能為您做點兒什么？”在一個工作很繁忙部門

41、，這句話也許顯得太冗長。假如是這樣，那就把它縮短成簡練一句話。第41頁第41頁Comprehensive Reading When answering, your department and your name. Speak clearly, slowly and with confidence. Always be polite. Three key phrases expressing politeness are: “Please”,“Thank you”, and“Im sorry”. Do not keep people too long. Ask the caller if sh

42、e/he would prefer to hold or leave a message on . If necessary, you may offer to call back (call within 5-10minutes).identifyidentify 確認；辨認on holdon hold 打電話時等待接電話是，先報上你部門和你名字。吐字清楚，語速放慢，語調(diào)自信。永遠要有禮貌。三個表示禮貌主要短語是：“請”，“謝謝”，和“抱歉”。不要讓別人拿著電話等太長時間。問一下打電話人是愿意等一會兒還是愿旨在語音信箱留言。假如有必要，你能夠表示給對方回電話（在5至10分鐘之內(nèi)回電話）。vo

43、ice mailvoice mail 語音信箱第42頁第42頁Comprehensive ReadingOutgoing Calls Phone calls generally should not be made before 7:00 in the morning or after 9:30/10:00 at night. Try to avoid mealtimes. When you make a phone call, remember: Make business calls well before the close of the office hours.打電話 早上7點錢和晚

44、上9：30或10點以后不應(yīng)該打電話。盡也許避免在吃飯時間打電話。當你打電話時候，你要記得：不要在快下班時候打電話，要提前打。第43頁第43頁Comprehensive Reading When the number you are calling is not answered quickly, wait long enough for someone to what he or she is doing. Express yourself clearly and . Be certain of the number youre , to avoid disturbing someone un

45、necessarily. If you do reach a wrong number, it is necessary to say,“Im sorry. I dialed the wrong number.”before .put asideput aside 把放在一邊conciselyconcisely 簡練地dialingdial 撥（電話號碼）hanging uphang up 掛斷電話假如你打電話沒有馬上被接聽，你就等一會兒，給對方留點時間放下手中工作再接聽。清楚簡練地表示你意思。擬定你撥打電話號碼是正確，以避免不必要打擾其它人。假如你確實撥錯了號碼，在掛電話前你應(yīng)當說“對不起，

46、我打錯號了?！钡?4頁第44頁Comprehensive Reading After someone answers the phone, give your name before asking for the person . The person at the other end of the phone cannot see your facial expressions or gestures and the he or she receives depends on what he or she hears. The telephone carries your voice at

47、its natural and . Try not to shout but speak clearly and distinctly.desireddesire 渴望，要求n. 欲望impressionimpression 印象volumevolume 音量；容積，體積pitchpitch 音高在對方接聽了電話后，你應(yīng)當先報上姓名，再說你要找誰。 電話另一端人看不到你表情和動作，因此他對你印象完全依賴于他所聽到。你聲音在電話里音量和音高都是很自然。不要大聲喊叫，要發(fā)音清楚明確。 第45頁第45頁手機 在工作時候使用手機要注意一下幾點：假如也許話，盡量把手機關(guān)了。將鈴聲音量調(diào)低或調(diào)至振動。接電

48、話時候，讓打電話人先等一下，然后找一個無人地方接聽；或把號碼記下來，然后找個適當時間和地點回電話。 Comprehensive ReadingCell Phones Take consideration when bringing cell phones to work: Leave cell phones turned off when possible. Set the ring volume low or to vibration . When receiving a call, put the caller on hold and find a private place to tal

49、k; or take the number, and call back at a more appropriate time and place.settingsetting 設(shè)定，設(shè)置第46頁第46頁Comprehensive ReadingTask 6 Read Text B and choose the most probable meaning for the following words, and explain the clues.essential (Para. 1, Line 2) : A. efficient B. important C. differentB_ 線索詞

50、therefore表明此句與上句是因果關(guān)系，由于打電話時禮貌很主要，因此學(xué)習(xí)打電話禮節(jié)也是很主要，由此推斷，essential意思是“主要”。Clue:第47頁第47頁Comprehensive Reading2. wordy (Para. 2, Line 4): A.short and clear B. using less words C. using too many wordsC_ that引導(dǎo)定語從句，是對shortened phrase闡明，由此推斷，shortened 和less wordy意思相同，因此wordy意思是“冗長”。 Clue:第48頁第48頁Comprehensi

51、ve Reading3. disturb (Para. 4, Line 6): A.greet B. displace C. to bring trouble toC_ 依據(jù)常識推斷，不要撥錯電話號，是為了避免打擾別人，由此能夠推斷，disturb 意思是“打擾”。 Clue:第49頁第49頁Comprehensive Reading4. distinctly (Para. 5, Line 4): A. clearly B. wordily C. shortlyA_ 線索詞and表示，clearly 和distinctly意思相近，由此能夠猜出，正確選項是A。 Clue:第50頁第50頁Com

52、prehensive Reading5. appropriate (Para. 6, Line 6): A. approachable B. suitable C. wonderfulB_ 依據(jù)常識判斷，在種情況下，應(yīng)當找一個適當時間和地點會電話，因此appropriate意思是“適當，恰當”。 Clue:第51頁第51頁Comprehensive ReadingTake 7 Complete the following table according to Text B.IncomingCallsWhen answering, When talking on the phone, Three

53、 phrases showing politeness: When putting someone on hold, When calling back, identify your department and your name _ identify your department and your name _ “Please”, “Thank you”, and “Im sorry” _ do not keep him/her waiting too long. _call within 5-10 minutes. _第52頁第52頁Comprehensive ReadingOutgo

54、ingCallsBusiness calls should be made before When the phone is not answered quickly, When calling a wrong number, When someone answers your call, the close of the office hours _ wait long enough for someone to put aside what he or she is doing. _ it is necessary to say, “Im sorry. I dialed the wrong

55、 number.” before hanging up _ give your name before asking for the person desired. _第53頁第53頁Comprehensive ReadingCellsPhonesRing volume should be set When answering the cell phone, low or to simple ring setting. _ put the caller on hold and find a private place to talk. _第54頁第54頁Comprehensive Readin

56、gTask 8 Fill in the blanks with the words given below. Change the form where necessary.necessary identify courtesy consideration unitConcisely depend setting impression desire The technicians a number of problems in the system.2. He lacks the skills for the job.identified _necessary _第55頁第55頁Compreh

57、ensive Reading3. The man is in the hospitals intensive care .4. It creates a very bad if youre late for an interview.5. Political rather than economic influenced the location of the new factory.6. The country heavily on foreign aid.unit _impression _considerations _depends _necessary identify courte

58、sy consideration unitConcisely depend setting impression desire 第56頁第56頁Comprehensive Reading7. The heating system was already on its highest 8. The hotel had everything you could possibly 9. Your summary should be as clear and as possible.10. Its a matter of common to shake hands with each other wh

59、en they meet for the first time.setting _ desire _concise _courtesy _Prominently determine receipt alert advisabledeliver appropriate accompany utmost involvenecessary identify courtesy consideration unitConcisely depend setting impression desire 第57頁第57頁Practical Reading The Yellow Pages Yellow Pag

60、es of a telephone book list the telephone numbers of companies and services. All services are listed in alphabetical order in the Yellow Pages. And each company or person providing a service is listed alphabetically under the heading of that service. Guide words at the top of each page give you the