員工管理員工管理員工手冊UPS管理員工的條原則

1、（員工管理）UPS（員工管理）UPS管理員工的條原則UPS37PrinciplesforManagingPeopleAwide-ranginglookatthecompanysworkforcemanagementpractices,includingpromotingfromwithinandlimitingtheemploymentofrelatives.TheguidelinesbelowspelloutUPSvisionforamnagingitsworkforce.Theyrepartofalargerpolicybookgiventothecompanysmanagementtea

2、m,whichalsoincludesprinciplesforhandlingcustomersandshareholders.WeBuildOurOrganizationAroundPeopleThestrengthofourcompanyisitspeople,workingtogetherwithacommonpurpose.Althoughmethods,equipment,andproceduresareimportant,andweconstantlystrivetoimprovethem,ourmostvaluableassetsareloyalandcapablepeople

3、.Weseek,throughtheuseofourimpartialemploymentandpromotionpractices,tohaveadiverseworkforce.Ourorganizationisstrengthenedbycapableindividualswithdiversebackgrounds.Weassignresponsibilitiesanddutiestosecurethefullbenefitofanindividualstalentsandabilitiesandtoprovideeachpersonwithanopportunitytodevelop

4、further.Allourpeople,andthejobstheyperform,canmakeimportantcontributionstoourcompany.Wemaintainanenvironmentthatenablesthemtoobtainpersonalsatisfactionfromtheirwork.WePlaceGreatValueonDiversityWevaluethediversitythatexistswithinourworkforce,ourcustomers,thosewhoprovidegoodsandservicestoourcompany,an

5、dthecommunitiesinwhichwedobusiness.Managersareresponsibleforcreatingaworkplaceoffairness,dignity,andrespectforallemployees-anenvironmentofinclusion,encouragingparticipation,andthebesteffortofeveryone.Thediversityofourworkforceresultsfromasincereefforttohireandretaindedicatedpeoplefromthecommunitiesi

6、nwhichweoperate.Westrivetoenhanceourreputationasanorganizationthatvaluesdiversecustomersaswellassuppliersandvendors.Inaddition,wesupportandworkcloselywithorganizationsthatbelievefairemploymentpracticesareintegraltoasuccessfulbusiness.WeTreatOurPeopleFairlyandWithoutFavoritismWebelievethatimpartialit

7、yisthefoundationofaloyal,cooperativeworkgroup.Wewanttotreatourpeopleasindividuals,withoutcausingtheperceptionofspecialtreatment.Wehavetheresponsibilitytoavoidanyrelationshipthatmayresultinactualorperceivedfavoritism.WeMaintainanEnvironmentFreeofDiscriminationandSexualHarassmentAllUPSemployeeshavethe

8、righttoworkinanenvironmentfreeofanytypeofharassmentanddiscrimination.Sexualharassmentanddiscriminationwillnotbetolerated.ManagersandsupervisorsareresponsibleforensuringthattheyandtheiremployeesunderstandandcomplywithUPSguidelinesandmaintainaprofessionalworkenvironment.Thatresponsibilityincludesrepor

9、tingincidentstotheappropriatemanagementpeople.WeInsistUponIntegrityinOurPeopleWeunderstandthatintegrityisfundamentaltohowwerunourbusinessandessentialtomaintaincompliancewithourpoliciesandlegalrequirements.Operatingwithintegritymeansweprovideanatmosphereinwhichourpeoplecanperformtheirjobsinanethicalm

10、anner.Wepresentourcompanyhonestlytoemployeesand,inturn,expectthemtobehonestwithus.Weexpecthonestyfromourpeopleinalltheirduties,includingtheirhandlingofmoney,merchandise,andpropertywithwhichtheyareentrusted.Weinsistonintegrityinthepreparationandapprovalofallreports.Wealsoexpectourpeopletobehonestinth

11、eirassessmentofthemselves,suchasthetimeandcommitmenttheygivetotheirjobperformance,thefairnesstheyseekintheirdealingswithothers,ortheobjectivitytheyuseinevaluatingtheirowncontributions.Thegreatmajorityofourpeopleareofhighmoralcharacter.However,whenwedodiscoveradishonestpersoninourorganization,wedealw

12、iththatindividualquicklyandfirmly.Forourcompanytobeknownforitsintegrity,eachoneofusmustmeethighstandards.WePromoteFromWithinGenerally,wefillmanagementpositionsfromwithinourorganization.Indoingsowetakecaretoincludeforconsiderationandnotoverlookqualifiedpeoplewhosepresentjobsmaymakethemlessnoticeablet

13、hanotheremployees.Wefillavacancyfromtheoutsidewhenwecannotlocateoneofourownpeoplewhohastheprofessionalortechnicalskillsrequiredforaparticularassignment.Advancementisbasedonindividualmeritandperformance.Allwhoperformtheirtaskscapablyandhavethecapacitytoassumegreaterresponsibilityareeligible.Observing

14、equalopportunityguidelines,weselectthosewhoseembestfittedtotheposition.Allmanagersandsupervisorsareresponsibleforencouraginganddevelopingcapablepeople,notonlyfortheirowngroupsbutalsoforopeningselsewherewithinourorganization.Weactivelysearchforsuchcapablepeopleandgivethemopportunitiestosucceed.WeMain

15、tainaSpiritofTeamworkThroughoutourorganization,wecapitalizeontheadvantagesofworkingtogetherinaninformalmanner.Althoughdefinedresponsibilitiesareassignedtospecificindividualsinourcompany,weactasacooperativeteam.Combinedefforts,whichhelpanypartofourorganization,servetostrengthenourentireorganization.W

16、eCompensateOurPeopleFairlyOurcompensationprogramskeeppacewithtodayschangingbusinessneedsandcomparefavorablywiththoseprogramsinothercompanies.Ouremployeescompensationincludesmorethansalaryalone.Whenconsideringpayrangesandnegotiatingwageagreements,weweighthevalueofthetotalcompensationpackage.Wealsocon

17、siderplansthatgiveparticipantsastakeinthefinancialsuccessofthecompanyandofferwaystoenhancesavings.WePromotetheGoodHealthofOurPeopleWeprovideabenefitspackageandotherprogramsthathelppromotegoodhealthandwell-beingamongemployeesandtheirfamilies.Attentiontoemployeehealthincreasesthesafetyofouroperationsa

18、ndreducesthecostsofinjuriesandillnesses.WeTransferManagementPeopletoMeetOurCompanysNeedsasWellastoBroadenTheirExperienceOneofourlong-standingstrengthsisthewillingnessofourpeopletotakejobassignmentswhereneeded.Movesintendedtostrengthenourorganizationmayinvolvepromotions,lateralassignments,transfersor

19、relocations.Assignmentchangesshouldbeconsideredwiththeviewofenhancingcareeropportunities.Becausewerealizethattransfershaveprofoundeffectsonindividualsandtheirfamiliesaswellasthecompany,wecarefullyconsideralltransfersandneverundertakethemlightly.WeLookforPeopleWhoHavePotentialforDevelopmentWeknowthat

20、mostofourfuturemanagementpeoplewillcomefromwithinourorganization.Forthatreason,welookforapplicantswhocanprogressbeyondtheimmediatejob.Wealsoneedpeoplewhocanqualifyandbecomeskilledattheirworkwithoutnecessarilyaspiringtomoreresponsiblejobs.WeHelpPeopletoDevelopThemselvesOneofthemostimportantresponsibi

21、litiesofmanagersandsupervisorsisthedevelopmentofpeople.Weareresponsibleforseeingthatallpeopleinourimmediateorganizationarefullypreparedtoperformtheirjobswell.Throughoursupport,coaching,counselingandexample,weexpectpeopletodeveloptheknowledgeandskillsthatarenecessaryforsuccessintheircurrentjobsandwhi

22、chcanhelpthemassumepositionsofgreaterresponsibility.Weexpectthemtotakeadvantageofthetrainingavailabletothemfromthecompanyandfromoutsidesources.Inturn,weprovidepeoplewithassignmentsandopportunitiesthatallowthemtodemonstratetheirskillsanddeveloptheircapabilities.Weseektogivepeopleassignmentsforwhichth

23、eyarewell-suited.WeExpectOurManagersandSupervisorstoTrainTheirPeopleWeconducttrainingschools,workshops,andotherprogramsinordertomeettheneedsofourpeople.However,itistheresponsibilityofourmanagementteamtoensurethattheirpeoplereceiveallthenecessarytrainingandthatitiseffective.Wereviewtrainingregularlyt

24、oseethatitisrelevanttoourcurrentneeds.WeHoldFrequentEvaluationsWithOurEmployeesAboutTheirPerformanceReviewsofeachpersonsperformanceenableustoarriveatamutualunderstandingaboutprogresstowardmeetinggoalsandobjectives.Weholdformalevaluationsperiodically.However,thereisnosubstitutefordailyandweeklyfeedba

25、ckoneachpersonsperformance.Wefollowupontheresultsofallevaluationstoensurethecontinueddevelopmentofourpeople.WeHaveMeaningfulDiscussionsWithOurPeopleCooperationandteamworkamongallourpeoplearenecessaryforthecontinuedsuccessofourbusiness.Tofosterthisspirit,weseektodevelopmeaningfulbusinesslikerelations

26、hipsandbettercommunicationsbyhavingregularandfrequentplannedindividualandgroupdiscussions.WeRecognizeAccomplishmentsOurpeopledeserverecognitionforaccomplishmentsintheirregularjobsandforcontributionsmadetootherdepartmentsandoperations.Theyalsodeserverecognitionfortheextraefforttheymaketosatisfycustom

27、ersandfortheirparticipationineffortsthatbenefittheircommunities.Allmanagersandsupervisorsareresponsibleforrecognizingtheaccomplishmentsofpeopleintheirowngroups.Ourestablishedprogramsareintendedtoensurethatdeservingemployeesarerecognizedappropriatelyfortheiraccomplishments.Theseprograms,however,donot

28、replacetheimportantroleofthemanagerorsupervisorinemployeerecognition.WePromoteanOpen-doorApproachtoManagingPeopleEverypersonshouldfeelfreetodiscussmatterswithmanagementpeopleinourcompany.Accessibility,however,doesnotrelieveanyoneoftheobligationtorespectdelegatedlinesofauthority.Employeesareencourage

29、dtodiscusstheirideasortrytoresolveadisputedmatterwiththeirimmediatesupervisorbeforeseekingthecounselofothers.Oneofourcompanysstrengthsisthedevelopmentofprofessionalrelationshipsamongeveryone,regardlessofauthorityorresponsibilitylevel.WeGiveEachEmployeeComplaintPrompt,SincereAttentionIfoverlookedorne

30、glected,evenminormisunderstandingscanescalateintomajordissatisfactions.Wetrytoanticipateandeliminatecausesofcomplaints.Whenaquestionexists,wegivetheemployeethebenefitofthedoubt.Theimmediatesupervisorhastheinitialresponsibilityforresolvingacomplaint.Whennecessary,weinvolvethenextlevelofmanagementand,

31、ifappropriate,thehumanresourcesmanager.Wekeeptheemployeeinformedaboutthestatusofhisorhercomplaint.Intheprocessofmakingadecision,wedoourbesttotakeactionthatisfairtoboththeemployeeandthecompany.WeRespectEachEmployeesPointofViewWelistenwithanopenmindtosuggestionsandareattentivetoproblems.Bytalkingwitha

32、ndlisteningtoemployees,wecanoftenhelpthemindoingtheirjobsand,atthesametime,learnthingsthatbenefitthecompany.Wetrainourmanagersintheskillsnecessaryfortalkingwithandlisteningtotheiremployeesandintranslatingwhattheylearnintoaction.WeEncourageParticipationandSuggestionsManagersandsupervisorsshouldinvite

33、helpandencouragesuggestionsforimprovement.Inworkingtogetherthisway,wecreateanenvironmentofteamworkthatbenefitsourcompanyandouremployees.Weconsidercarefullyanysuggestionthatmightbeofvalue.Ifweadoptasuggestion,wegivefullcredit;ifwerejectit,weexplainthereasons.Wealsoencouragefeedbackonplansthathavebeen

34、implemented,knowingthatthepeopleinvolvedcancontributetofurtherimprovements.WeKeepEmployeesInformedAboutCompanyActivitiesandPlansThatMayAffectThemorTheirWorkKeepingourpeopleinformedhelpsthemtounderstandthecompanysobjectivesandtoperformtheirjobsmoreefficiently.Toaccomplishthis,weholdpreworkandotherper

35、iodicmeetings.Wesupplementourface-to-facecommunicationsthroughavarietyofmedia.Besidesdisseminatinginformationtoourpeopleandtheirfamilies,thesecommunicationsgivepublicrecognitiontoemployeeachievementsandencourageteamworkandcooperation.WeAddressEachOtheronaFirst-nameBasisUsingfirstnameshelpstogenerate

36、afriendlyandinformalatmosphere.Weusecorporatetitlesonlywhennecessary.Withinourcompany,useofatitleisusuallynotnecessarytodefineapersonsjobandresponsibilities.Knowledge,performance,andcapabilitiesshouldbeadequateevidenceofapersonspositionandleadership.Ifitbecomesnecessarytouseatitle,weshouldselectonet

37、hataccuratelydescribesourjobandreflectsourlevelofresponsibilityincommonlyunderstoodbusinessterms.WeAreConsiderateandProfessionalWithAllApplicantsWewantapplicantstothinkwellofus,whetherornotwehirethem.Wearecarefulnottomisrepresentormakeanyunwarrantedpromises.Wewelcomereferralsfromemployees,customersa

38、ndotherswhoknowuswell,andweconsiderthemalongwitheveryoneelse.Buttheultimatedecisiontohireismadeimpartiallybasedontheapplicantsqualifications.Welookforpeoplewhosepersonalobjectivesarecompatiblewithourcompanysobjectivesandwhoseattitudestowardperformingajobareconsistentwithourcompanysideals.Weselectnew

39、employeesonthebasisofqualificationsthatwillhelpthemworkcapablyandsuccessfullywithinourorganization.Weareanequalopportunityemployerandcomplywithalllawsgoverningfairemploymentpractices.WeLimittheEmploymentofRelativesInordertohelpmaintainequalopportunityofemploymentforthegeneralpublicandequalopportunit

40、yofpromotionforouremployees,welimitthehiringofrelatives.Relativesofcurrentemployeesuptoandincludingthelevelofcentermanagerareeligibleonlyforpart-timeemploymentinoperations.Relativesofcurrentemployeesatthelevelofdivisionmanageroraboveareineligibleforemployment.Also,wedonothirerelativesofformerdistric

41、tmanagersormanagerswithequivalentorhigherlevelsofresponsibility.Thispolicyhelpsusavoidmisunderstandings,actsoffavoritism,ortheperceptionoffavoritismthatcouldarisewereanemployeeinapositiontoinfluencethehiring,work,oradvancementofarelative.Forsimilarreasons,wediscouragecontinuationofthefull-timeorpart

42、-timeemploymentofanyemployeewhomarriesanotheremployeewhileeitherpersonholdsamanagementposition.WeDoNotRehireFormerEmployees,ExceptUnderSpecialCircumstancesWeshouldnotrehireformeremployees,especiallythosewholeftbecausetheyhadbecomediscontentedorwithwhomwehadbecomedissatisfied.Employeeswholefttofurthe

43、rtheireducationorforothervalidreasonsshouldbegiventhesameconsiderationasnewapplicants.Thedecisiontorehireaformeremployeeshouldonlybemadewithappropriateapprovals.WeTrytoRetaintheGoodWillofFormerEmployeesWeareconsiderateofemployeeswhoareleavingusforwhateverreason.Weknowthatthegoodwillandrespectofforme

44、remployeescanbebeneficialinfuturerelationships.Atthetimeofanemployeesseparationfromthecompany,weseekanopportunitytoconductafriendlydiscussionregardingboththeindividualsandthecompanysviews.Suchdiscussionsmaypointoutwaysinwhichwecouldimproveourworkingenvironmentorthecompanyingeneral.WeDevelopandMainta

45、inProfessionalRelationsWithLaborUnionRepresentativesManyofouremployeesarerepresentedbylaborunions.Weknowthatourpeoplecanbeeffectiveandloyalemployeesand,atthesametime,begoodunionmembers.Weconsiderthepointofviewofunionsalongwiththeinterestsofourcustomers,ourpeople,andourcompanyasawhole.Wenegotiatefair

46、lywithlaborunionsforreasonablewageratesandworkingconditions.Thesenegotiationsshouldgivedueconsiderationtoouruniqueoperationsandenableustomaintaintheoperatingflexibilityandefficiencyneededtoremaincompetitive.Werespectandfulfillthetermsofourlaboragreements.Wealsoexpectunionleadersandmemberstocooperate

47、infulfillingthetermsofsuchagreements.WeStressSafetyThroughoutOurCompanyThesafetyofourpeopleandofthegeneralpublicisofutmostimportancetous.Wetrainourpeopletoavoidinjurytothemselvesandothersinallphasesoftheirwork.Wedonottolerateunsafeworkpractices.Weencouragetheinvolvementofallourpeopleinsafetyawarenes

48、sactivitiesandgiverecognitiontoemployeesforsafetyaccomplishments.Weareallcommittedtofosteringthemosteffectivesafepracticesinallourwork.Bymeetingourownhighsafetystandards,wewillbecontributingtothewell-beingofourpeople,ourcompany,andthecommunitiesweserve.WePlanOurBuildingsandFacilitiesforSafeandEffici

49、entOperationsWedevelopdetailedplansforthedesignofourbuildingsandtheinstallationofequipmentinourfacilities.Weplanourbuildingsandfacilitiestobeincompliancewithgovernmentalandregulatoryrequirements.Ourplanstakeintoconsiderationreasonable,anticipatedrequirementsforgrowth.Wearrangeforspecializedequipment

50、andfacilitiesaswellasefficientandeconomicalmethodsforhandlinganddelivery.Weprovidesafe,clean,andpleasantplacestowork.Weplanandselectbuildingsthatarefunctionalandattractiveandcreateafavorableimpressionofourorganization.WeKeepOurBuildingsandEquipmentCleanandNeatWebelievethishasanimportanteffectonattit

51、ude,safety,andefficiency.Facilitiesandvehiclesthatarecleanandneatindicatetoemployeesandcustomersalikethatweareproudofourcompanyandthatwegivethesamemeticulousattentiontoourbusinessthatwegivetoourworkenvironment.Weprovidesufficientmaintenancesoeveryoperatingfacility,officebuilding,andvehiclewillbemain

52、tainedatahighstandardofappearanceandcleanlinesseveryday.Theexteriorsofourbuildings,parkinglots,lawns,andshrubberyarekeptneatandwellmaintained.WeAssigntheSameEquipmenttoEachEmployeeEveryDayWheneverPossibleWeretainflexibilityinthematchingofequipmenttotherequirementsofthejob.Whereverpractical,thesameeq

53、uipmentshouldbeassignedtoeachemployeeeveryday.Thisresultsinemployeesfeelingmoreresponsibleforthecareofequipmentandforreportinganyspecialattentionequipmentmayrequire.Forexample,driverscometoknowtheirUPSvehiclesastheydotheirpersonalcarsandtakethesameprideinthem.WeExpectOurPeopletoBeNeatinAppearanceAne

54、atappearancegreatlyimpactsthewayourcustomersviewusandhowouremployeesinteractonthejob.Ourdriversandflightcrewsandcertainotheremployeeswearstandarduniformsasadistinctreflectionofourcompanyandourservice.Justaswerequireourpeoplewhocomeincontactwiththepublictomaintainaneatappearance,weexpectourofficepeop

55、letobewellgroomed.Weaskthemtoselectclothesandaccessoriesthatareappropriatetoourbusinessenvironment.Managersandsupervisorstakenoteoftheappearanceoftheirpeopledailyandsettheexamplethroughtheirownpropergroomingandattire.WeReimburseOurPeopleforAppropriateExpendituresIncurredonBehalfoftheCompanyNooneshou

56、ldgainorlosebecauseofmoneyspentforcompanypurposes.Werequireourpeopletosubmitanitemizedaccountingoftheseexpenditures.Soundjudgmentisnecessaryinthemanagementofsuchexpenses.Questionsconcerningtheseexpensesshouldberesolvedinadvancewithonesmanager.Approvaloftheexpensesofthosewhoreporttousrequiresequallycarefulconsideration,aswel